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Concept Electrical & Security Services Ltd / Wellington CBD

Concept Electrical & Security Services Ltd is unregistered. Before hiring them, consider these registered businesses nearby:

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  • 0%
    "This guy should not be in business. He has been told on several occasions that we did not like the way he had dealt with us and we didn't want our alarm monitored, yet he dialed into it and changed all the pass codes so we could not disable it. He is highly unethical, it is entirely our choice to not have a monitored alarm, yet he thinks he can bully people into signing an AP form. When I called to query why he dialed in he denied it and said "you poor thing you can't turn off your… alarm"."
    Ken responded:
    "The woman who posted the negative comment about us, Kim of Upper Hutt, has owed us money since last year and refuses to pay it. We monitor her alarm system which she was paying for via an Auto Payment from her bank. She decided to stop the auto payment because despite having this payment go out every month for years she “did not know what it was for”. When questioned about the cancellation she got extremely defensive and tried to blame us for not telling her that our company had merged with another even though the bank details and had never changed. She refuses to pay us for months and months worth of alarm monitoring even though we where still monitoring her alarm. She, and her partner, constantly hung up on us when we tried to talk to them and never answered the emails and voice messages we sent. I had no choice but to stop her monitoring and she only contacted us when she had a problem with her alarm, again hanging up on me in mid sentence. I would suggest any trades doing any work for her in the future be very careful because the chances of being paid are slim."
    Rating by: Kim  |  Rating posted: 10th Mar, 2014  |  Contact: Ken Carson  |  Job date: Mar, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Kim•10th Mar, 2014•More details, one reply…
  • 95%
    "We had two remotes for our alarm that suddenly stopped working. The company that we used to deal with said it couldn't be fixed. Quoted for complete new system, additional new remotes and keypads - Full day job, hideously expensive and inconvenient.
    Someone recommended these guys at Concept/Hutt Alarm. They arrived promptly when they said they would to suss out the problem. Then I was asked if I wanted a quote or if he wanted me to fix it right there and then. Naturally after hearing the cost… I opted to fix it. Took them about 2 hours but in that time they changed the main board - so the existing keypads and remotes would still work. They are really 'on to it' and noticed we had a cat, so changed the family room sensor to a pet one for us. The technician completely checked the system and remedied a few other minor or potential faults, such as a short in external siren. He didn't have a replacement in the van so had to come back the next day. Though I was informed that I didn't need to be inconvenienced by being there. Sure enough when I got home the next day it had been changed as promised.

    I feel this really was great service and advice, they didn't try and oversell anything and kept us informed the whole way... All for less than our original provider had quoted. The best Tradespeople we've ever had through this house... and there's been a few.    "
    Rating by: Roland  |  Rating posted: 16th Nov, 2012  |  Contact: Ken Carson/William Youkhana  |  Job date: Jun, 2012
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Roland•16th Nov, 2012•More details…