Dougan Roof Coatings / Roofing Maintenance and Restorations in Mana

Is Dougan Roof Coatings your business?
  • 13%
    "We have had problems with Clayton, both in the disappointing quality of work and having him call back to see the roof, despite ringing him and him saying he'd visit - over a month ago. The treatment was only partially successful and the lichen is still a problem.
    Clayton really does act like a cowboy: he didn't turn up when he was supposed to then, without warning my husband arrived home and found him coming down off our roof. In our absence, he'd gained access to our second floor by climbing a locked gate at the top of the steps. He said he'd sprayed the roof however the lichen is as bad as it ever was on one side, near the guttering. The lichen on the ends of the roof hasn't been affected by any spray. Don't use this firm to chemical spray your roof.
    "
    Dean responded:
    "Our reputation has always been excellent, our work is to the highest standard and we will always guarantee our workmanship."
    Dean responded:
    "I appreciate that you took the time to leave a rating. I'd like to answer some of your comments because I think you've been unfair with your criticism. First of all you said the treatment was only partially successful - you were advised that it takes 6 months for the lichen to dry up and disappear from the roof. This information was conveyed to your husband as well on the day the work was done. You waited 2 months and expected the lichen to have disappeared, which was too soon. Secondly, Clayton rang and left a message on the morning he arrived, to say he would come that day. He had already had a conversation with you that as he didn't need access to any power, he would turn up when the weather suited. You agreed to this. While he was spraying the roof he noticed your had a lot of moss on the deck and steps, which were slippery and dangerous. He sprayed your deck and steps and did not charge you for this extra work. After your complaints Clayton visited your house to check the state of the lichen and can confirm that it is now dead, and will gradually wash off the roof as expected. We have sprayed hundreds of roofs and removed moss and lichen in this way for the last 30 years and have never had such negative feedback before. I'm sorry you were initially unhappy with the work, but hope you can see that we were correct and the job has been completed satisfactorily. Regards, Dean Dougan"
    Rating by: Barbara  |  Rating posted: 20th Jan, 2016  |  Contact: Clayton, Dean's son  |  Job date: Oct, 2015
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 0%
    20th Jan, 2016More details, 2 replies…
  • 100%
    "Great job! Our neighbour recommended Dougan Roofing to us. Dean inspected and quoted within a few days. Pete did an amazing job - chem washed the roof, then used the rest of the solution to fix our slippery path! Replaced 14 of the decramastic tiles that had rusted, rust primed, re-coated the roof with chip, applied top coats. Took the dents out of the tiles that the painters had dented, re-nailed some tiles, sealed nail holes and sealed a leaky corner. After washing the roof Pete water-blasted the whole house down too and the deck to leave the place really tidy. Billed as quoted - and good price compared to the other quote we took from a larger company. Dean talked me through the work required, which the larger company struggled to do as they sent a sales rep not a tradie. Highly recommend!"
    Rating by: Laurie  |  Rating posted: 16th Sep, 2014  |  Contact: Peter  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Sep, 2014More details…
  • 100%
    "After reading the positive feedback about this business I contacted Dean early January regarding having restoration work and painting of my roof carried-out. My house was built in 1971 and I have resided in the property for the past 21 years. To the best of my knowledge the roof was in its original condition. Dean's assessment of my roof highlighted 80% bitumen loss and 80% chip loss. I explained to Dean that I was having the exterior of my house painted late February/early March and it was important to me to have the roof attended to before then. From my initial contact with Dean to accepting his quote and for the work to be fully completed was only two weeks. I felt the quote for the work, which included waterblasting, coating the roof with bitumen primer and re chipping as well as repairing 94 dents, replacing tiles and the repainting was very competitive. I am absolutely thrilled with the end result. My roof looks brand new and this is really going to make a difference to the overall appearance of my property once the exterior paininting of the house has been completed. However, what I have found most impressive in dealing with this company is the regular telephone contact from both Dean and team member, Peter, who carried-out the work. To be kept up-to-date so regularly is refreshing and greatly appreciated. I would have no hesitation in using Dougan Roofing again or recommending them to anyone else who is requiring similar work to be carried-out on their property."
    Rating by: Shirley  |  Rating posted: 25th Jan, 2014  |  Contact: Dean Dougan  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th Jan, 2014More details…
  • 100%
    "Dean Dougan is good at his job and has many years of experience. His manner was professional, he detected some rusty tiles we didnt know we had, and replaced them. I\'m pretty particular and the one imperfection that needed recoating he fixed straight away and cleaned our deck as well. I can recommend Dean Dougan Roofing. "
    Rating by: Dennis  |  Rating posted: 6th Nov, 2012  |  Contact: Dean Dougan  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    6th Nov, 2012More details…
  • 100%
    "I contacted Dean to provide me with a quote for some roof maintenance on tiles, he came back with a very competitive quote, got the job and it was completed on time, and the house looks great, with a roof that looks new. He also replaced a number of broken tiles that were starting to allow water to get in. Great Job!!"
    Rating by: Stathis  |  Rating posted: 6th Nov, 2012  |  Contact: Dean Dougan  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    6th Nov, 2012More details…
  • 100%
    "Dean & his team did a fantastic job. Very reasonably priced, excellent workmanship and friendly communication. My house\'s roof was dented, had lost most of the chip covering and was looking terrible. Thanks Dean, the roof looks brand new now - it has given the entire house a facelift! "
    Rating by: Michelle  |  Rating posted: 4th Nov, 2012  |  Contact: Dean Dougan  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Nov, 2012More details…
  • 100%
    "Dean has a freindly professional approach. His work was completed to a very high standard done and Dean even did an extra small job at no charge. This is the second home that Dean has done for me over the years.
    I can highly recommend Dean to anyone.
    "
    Rating by: Alex Forster  |  Rating posted: 3rd Nov, 2012  |  Contact: Dean Doogan  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Nov, 2012More details…
  • 100%
    "I have no hesitation in recommending this company. GREAT communication and If the wonderful Wellington winds meant they couldn\'t come as arranged .... I always got a phone call first thing. They were happy to liaise with our tenants too! Before, the roof was so badly covered in moss and lichen it looked like it was wearing a fur coat... after... it looks like we have a new roof! A thoroughly professional job."
    Rating by: Amanda  |  Rating posted: 3rd Nov, 2012  |  Contact: Doug Dougan  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Nov, 2012More details…

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