Name: Eastern Bays Mobile Locksmiths Ltd - Auckland
Telephone: 0800502340
Rating: 93

Ratings

25%

"I had arranged for someone to come fix the lock on my screen door as it was not locking properly. The guy that came to do the job "fixed" it within approximately 15-20 mins. I tried the door once and it appears to have been fixed, I paid the standard call out fee and he went on his way. Later that day, I had tried the lock again, and found it had not been fixed as I was still unable to lock the door. I texted them telling them about the problem and they arranged a time to come over… the next day to have another look. This time, I was told the lock was broken so I would need a new lock. I was unsatisfied with this response as I felt if that was the case, it should have been explained to me by the first guy, instead of me paying $92 for a job that wasn't done properly. When I texted them again, asking for a refund as the lock is as it was BEFORE it was "fixed", I did not get a reply. Would not recommend!!!"
Dave responded:
"Thank you for the feed back. On the first visit we did advse that you may need a new lock though we would try and repair it as a new lock was not wanted. When you rang back and advise the fix had not worked we offered to take off the cost of the $92 and put towards a new lock. This was refused. The offer still stands. regards Dave Staples"
Rating by: Mei | Rating posted: 30th Sep, 2013 | Contact: Dave | Job date: Jul, 2013
Communication: 70% | Quality: 0% | Reliability: 10% | Value: 20%
Mei•30th Sep, 2013•More details, one reply…
93%

"Although I have marked less than 100% for reliability & communication, I have no hesitation in recommending Dave and his team and would most certainly use them again.
I was given what I consider a very reasonable price for fitting a complete lot of handles for entire house (already purchased). They were professional, thorough and did a great job...I\'m wrapped!
However, they were late in turning up (I had to phone to find out where they were), and the job took far longer than… expected. Also whilst Dave was very good at cleaning up while he was there, once he was gone the other guy didn\'t clean up after himself, and I was left to tidy up and vaccuum again, further delaying my weekend away.

All that said...thanks once again to Dave and team, for helping transform my interior :)"
Rating by: Jodie | Rating posted: 10th Feb, 2013 | Contact: Dave | Job date: Feb, 2013
Communication: 90% | Quality: 100% | Reliability: 80% | Value: 100%
Jodie•10th Feb, 2013•More details…
100%

"Excellent, very straightforward. Saved me money by not replacing the lock."
Rating by: Stephan | Rating posted: 12th Dec, 2012 | Contact: Dave | Job date: Dec, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Stephan•12th Dec, 2012•More details…
93%

"This business did contact after the set time for arrival. And did produce a result on that day. However, I found the call out fee ($92) for a job that had been flagged to them as "at your convenience" was excessive. Unfortunately, I was so flummoxed at the time I did not think to query the charge - and paid it."
Karen responded:
"Hi, We are sorry you found as wanting. Like most business we have a min charge on jobs, which is $92 inc gst for the first 1/2 hr on site Kind regards Karen"
Rating by: Penny | Rating posted: 10th Sep, 2012 | Contact: Dave | Job date: Sep, 2012
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 80%
Penny•10th Sep, 2012•More details, one reply…
90%

"Fantastic service, completed quickly without any hassles at all. The many payment options helped a lot, as with the willingness to help out at very short notice. Highly recommend to others. "
Rating by: Viv | Rating posted: 26th Jun, 2012 | Contact: Dave Stapels | Job date: Jun, 2012
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90%
Viv•26th Jun, 2012•More details…
100%

"Excellent service from a most professional company, 100% as far as I;m concerned, thanks Dave"
Rating by: Russell | Rating posted: 19th Feb, 2012 | Contact: Dave | Job date: Dec, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Russell•19th Feb, 2012•More details…
100%

"Got our keys stolen so had to have the front door lock combo changed - Dave turned up when he said he would and was friendly and professional. We would no doubt be using Dave\'s service again if the need arises in the future."
Rating by: Ken | Rating posted: 13th Apr, 2011 | Contact: Dave | Job date: Apr, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ken•13th Apr, 2011•More details…
100%

"Dave turned up on the dot and did a great job - as always. "
Rating by: Jon | Rating posted: 10th Apr, 2011 | Contact: Dave | Job date: Apr, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jon•10th Apr, 2011•More details…
90%

"Dave was half an hour late. But he got on the job quickly and was very professional. Ryan provided some very good advice for lock choices. Overall very professional services. Happy to use them again."
Rating by: Nancy | Rating posted: 29th Mar, 2011 | Contact: Dave | Job date: Mar, 2011
Communication: 100% | Quality: 100% | Reliability: 70% | Value: 90%
Nancy•29th Mar, 2011•More details…
98%

"Very professional and helpful. Gave me some good advice that resukted in more work for them and a very satisfied customer. "
Rating by: Frances | Rating posted: 27th Mar, 2011 | Contact: Ryan | Job date: Mar, 2011
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Frances•27th Mar, 2011•More details…
100%

"Teh team was very customer focused, the job was urgent and they came very quickly and kept me updated and called me exactly 20 mins before arriving. Allowed me to get the job done during my lunch break without taking additional time off work. Very happy with the workman ship and price. Thanks!"
Rating by: Andrew | Rating posted: 13th Jan, 2011 | Contact: Dave | Job date: Jan, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Andrew•13th Jan, 2011•More details…
35%

"Dave was 30 mins late and I had to ring him to find out what was happening. This was frustrating as I had a lot to do which I had said when I booked the job. The job also took longer than originally indicated, partly, I believe, because he had to go and get another battery for his drill (because it was flat). This meant that he was still working while I was hosting friends for lunch. He did a good job when he was there but I don\'t think I would rate him over and above any other locksmith… especially as I find tardiness and lack of communication about being late inconsiderate."
Karen responded:
"Thank you for your feed back. We value both positive and negative feedback. I apologise for Dave running late, he should have contacted you. I will bring the importance of communication up in our next staff meeting, to remind all of our locksmiths the importance of keeping customers up to date and informed. As for the job taken longer, I believe he did do extra work at your request above what was stated in the orginal job. The extra work required was replacing a broken front door lock, and a separate invoice made out to another party. The battery drill did go flat, however all Dave did was replace the flat battery with another power pack which was in his van. We strive to always provide the very best customer service, I am sorry we did not meet and exceed your expectations. "
Rating by: Jacqui | Rating posted: 21st Dec, 2010 | Contact: Dave | Job date: Dec, 2010
Communication: 20% | Quality: 70% | Reliability: 0% | Value: 50%
Jacqui •21st Dec, 2010•More details, one reply…
100%

"Arrived when they said they would and within 2 hours of me calling in busy pre-Christmas week, even though I was happy to wait until the next day. Pleasant and efficient staff. And job cost less than estimated on phone - great! "
Rating by: Kirsten | Rating posted: 20th Dec, 2010 | Contact: Dave | Job date: Dec, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kirsten•20th Dec, 2010•More details…
100%

"should be a score higher than 100% for Dave... Great service.. reasonable cost all fixed in an hour from first call... Would highly recomend"
Rating by: Julie | Rating posted: 18th Dec, 2010 | Contact: Dave | Job date: Dec, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Julie•18th Dec, 2010•More details…
100%

"Dave has done work for me on 4 different homes over the last 10 years, from when he was working for Alert Locksmiths to setting out on his own. He has always been extremely professional and his charges are reasonable (not cheap, not expensive). Dave is dependable and does top quality work. The people he has working with/for him are clearly carefully chosen also.
Conclusion: Highly recommended for an excellent job."
Rating by: Victoria | Rating posted: 1st Aug, 2010 | Contact: Dave Staples | Job date: Jul, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Victoria•1st Aug, 2010•More details…
93%

"I locked myself out of the house and the bloke turned up and let me in quickly. Locksmiths aren't cheap but it was an expensive mistake on my part. Excellent service and would use again."
Rating by: Bill | Rating posted: 22nd May, 2010 | Contact: A Young Guy | Job date: Mar, 2010
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 80%
Bill•22nd May, 2010•More details…
98%

"Our old door sank so much that we could no longer lock it. Dave accommodated our schedule and came out to fix it on a Friday evening. We are happy with his friendly and professional service. Highly recommended. "
Rating by: Chako | Rating posted: 4th Mar, 2010 | Contact: Dave | Job date: Mar, 2010
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Chako•4th Mar, 2010•More details…
100%

"I called Dave to unlock an antique cabinet where the key had been lost. He arrived the same day, and not only did he open the cabinet, he had a beatiful looking key cut to fit the locks, returning the next day!. The key is a darling and he did that on his own initiative, just said that he thought that style of key would match the cabinet best - star!!!
While chatting, he mentioned the front door lock looked like it was sticking. He was right - and as I had just moved he suggested changing… the lock, adding a deadbolt option and securing the door to the internal garage while he was at it. He also said he'd match the silver finish of all the other door handles in the house (such attention to detail!), and all the locks now open with the same one key.

Dave was pleasant, proactive and purposeful - a real pleasure. At no time did I feel pressured to follow his advice, but I am very glad I did - he's worth every (very reasonable) penny. Although he is clearly in demand, he never seemed rushed and even vaccuumed before he left. He's an angel and I cannot recommend him more highly - use him, and listen to his gentle advice!"
Rating by: Cara | Rating posted: 12th Oct, 2009 | Contact: Dave Staples | Job date: Oct, 2009
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cara•12th Oct, 2009•More details…
100%

"Excellent prompt service, Dave arrived at a time he said he would and replaced the door knob in a most efficient manner. Glad to have found a reliable locksmith at last. Highly recommmended!"
Rating by: Remy | Rating posted: 25th Jun, 2009 | Contact: Dave | Job date: Jun, 2009
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Remy•25th Jun, 2009•More details…
100%

"Despite giving him last minutes notice, Dave was able to come fit security latches to our new home the evening before we moved in. He was friendly and helpful and gave quality recommendations while completing the service we requested. Will definitely use & recommend this service again."
Rating by: Sherri | Rating posted: 15th Apr, 2009 | Contact: Dave | Job date: Apr, 2009
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sherri•15th Apr, 2009•More details…
95%

"Turned up same day and were flexible about where & when they would do the job. Friendly people who completed the job quickly & professionally. Highly recommended."
Rating by: Julian | Rating posted: 11th Feb, 2009 | Contact: Cant Remember (young Guy) | Job date: Jan, 2009
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Julian•11th Feb, 2009•More details…
100%

"I have used this company on several occasions and they always provide excellent service."
Rating by: Anita | Rating posted: 14th Sep, 2008 | Contact: Dave | Job date: Aug, 2008
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Anita•14th Sep, 2008•More details…
100%

"Had Dave install 6 new door handles on internal doors. Required quite a bit of work with drilling new larger holes for door hardware. Dave sourced the door hardware and did an excellent job installing them. Would certainly recommend him."
Rating by: Ross | Rating posted: 8th May, 2008 | Contact: Dave Staples | Job date: May, 2008
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ross•8th May, 2008•More details…
100%

"Dave provided us with a quick, sharp quote. The job was finished painlessly & on time. Highly recommended for the quality of his work & also his integrity."
Rating by: Sav | Rating posted: 29th Oct, 2007 | Contact: Dave | Job date: Oct, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sav•29th Oct, 2007•More details…
100%

"very happy with the end result"
Rating by: John | Rating posted: 30th Aug, 2007 | Contact: Dave | Job date: Jul, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•30th Aug, 2007•More details…
100%

"very pleasent to deal with, wil recommend them to everyone. "
Rating by: Megan | Rating posted: 30th Aug, 2007 | Contact: Dave Staples | Job date: Aug, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Megan•30th Aug, 2007•More details…
100%

"Have used this company for both private and business and always found them to very reliable and value for money."
Rating by: Chris Lloyd | Rating posted: 23rd Apr, 2007 | Contact: Dave | Job date: Mar, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Chris Lloyd•23rd Apr, 2007•More details…
100%

"Friendly and helpful"
Rating by: Doris | Rating posted: 31st Mar, 2007 | Contact: Dave Staples | Job date: Mar, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Doris•31st Mar, 2007•More details…
100%

"The job was done in a very timely manner and I'm very happy with the quality of work done. Glad that I found thru nocowboys"
Rating by: Cynthia | Rating posted: 17th Nov, 2006 | Contact: Ryan | Job date: Nov, 2006
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cynthia•17th Nov, 2006•More details…

Eastern Bays Mobile Locksmiths Ltd - Auckland / Building Supplies & Fittings in Glendowie

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