Hot Water Fast Fix Ltd / Hot Water Systems & Repair in Torbay
Primary contact
Rob
Postal address
PO Box 100-416
North Shore Mail Centre
Auckland 1333
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100%
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53%"Rob arrived on time and diagnosed the problem correctly, so he knows what he's doing. I was informed until I decide if I wanted Gas/Electrical replacement system he'd have a replacement system for $150/week hire, which I agreed to. But I have just learnt that he will charge me $450 for a weeks hire, which definitely I was NOT informed. Secondly when I politely provided him feedback that i'll pay for the job anyways but you should communicate better going forward, he was very defensive, big… headed and said he wouldn't change a thing. Very poor attitude from a tradie, who i'm payin top $ to do a good job and provide good customer service. I have learnt a rather expensive lesson to get everything in writing and not go by good faith, I wish you do too or you'll find more honest feedback reported here."Rating by: Vishaal | Rating posted: 19th Jul | Contact: Rob Stevens | Job date: Jul, 2018Vishaal •19th Jul•More details…
Communication: 20% | Quality: 70% | Reliability: 100% | Value: 20% -
100%"Rob was fast, efficient, friendly, and did an awesome job."Rating by: Leo | Rating posted: 27th Nov, 2017 | Contact: Rob | Job date: Nov, 2017Leo•27th Nov, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Rob did an excellent job! I found his business via google search and he is already getting 5 star rating, I then cross checked his rating on Nocowboys, again mostly 100% positive. Rob was punctual, and very good at keep you informed; he definitely knows HWC inside out and fixed my issue within 15mins. He then did an overall checking and eliminated two other issues I have got. I am 100% satisfied with his workmanship, and will highly recommend him to anyone who has HWC issues. Thanks Rob for… sorting out my problem."Rating by: Martin | Rating posted: 31st Aug, 2017 | Contact: Rob | Job date: Aug, 2017Martin•31st Aug, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"This company really lives up to its name. My hot water problem was fixed fast.
I highly recommend this business for the efficient service they provided and at a great price too
Thanks
"Rating by: Andrew Dean | Rating posted: 8th Aug, 2017 | Contact: Andrew Dean | Job date: Aug, 2017Andrew Dean•8th Aug, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Rob was great, called and showed up when he said he would, was very friendly and fixed the problem quickly"Rating by: Victoria | Rating posted: 18th Jul, 2017 | Contact: Rob | Job date: Jul, 2017Victoria•18th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Rob came to my flat to restore my hot water. He was extremely professional and his standard of work was excellent. He was careful with every last little detail, friendly, honest and respectful and communicated clearly what he was doing and why.
I can't imagine that anyone who chooses him to work on their hot water system will be disappointed.
P.S. I can't comment accurately on value for money as my landlord covered the cost, but they use him regularly, so they must be happy. "Rating by: Anne | Rating posted: 14th Mar, 2017 | Contact: Rob Stephens | Job date: Mar, 2017Anne •14th Mar, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We have no hesitation recommending Rob because he's the only person we need to call if we have any issues with hot water. He's always willing to help, arrives when he says he will and gets problems sorted quickly and efficiently. Plus, he's a genuine, friendly bloke."Rating by: Matt | Rating posted: 28th Feb, 2017 | Contact: Rob Stevens | Job date: Feb, 2017Matt•28th Feb, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Cannot recommend Rob more highly. Awesome quick service, thermostat replaced in 15 minutes and didn't charge and arm and a leg. "Rating by: Tim | Rating posted: 17th Oct, 2016 | Contact: Rob | Job date: Oct, 2016Tim•17th Oct, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We are definitely keen to recommend Rob to anyone that has issues with their hot water. He was professional, very clean / tidy and friendly throughout the whole time, explaining what he was doing along the way.
Was a pleasure to meet Rob - we'll be calling on him again when we go to upgrade our system further down the track."Rating by: Jo | Rating posted: 4th Jul, 2016 | Contact: Rob | Job date: Jul, 2016Jo•4th Jul, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Fantastic service - highly professional, on time, checks everything, friendly, the best service we've ever had from any serviceman. Can't recommend highly enough."Rating by: john | Rating posted: 28th Jun, 2016 | Contact: Rob | Job date: Jun, 2016john•28th Jun, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Extremely happy with the service I received from Rob at Hot Water Fast Fix. If anybody has a hot water issue I would say this is definitely the team to call. I would recommend and 100% use again."Rating by: Samantha | Rating posted: 16th May, 2016 | Contact: Rob Stevens | Job date: May, 2016Samantha•16th May, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Awesome service: same day, informative and friendly. Will use again and recommend to others. Thanks Rob "Rating by: Sander | Rating posted: 2nd May, 2016 | Contact: Rob | Job date: May, 2016Sander•2nd May, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
93%"Really fantastic service, clear communication. Very friendly and professional. Highly recommended!"Rating by: Jonathan | Rating posted: 4th Feb, 2016 | Contact: Rob | Job date: Feb, 2016Jonathan•4th Feb, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 80% -
100%"Wow, wow, wow! Thank you Rob, fantastic job. The hot water cylinder fault was found quickly, the job done professionally and the price very affordable, and all with a big smile from Rob. THANK YOU ROB! I am telling all my friends and work colleagues about you and your business. Oh, and he tidied up too - wonderful!"Rating by: Phillipa | Rating posted: 21st Jan, 2016 | Contact: Rob Stevens | Job date: Jan, 2016Phillipa•21st Jan, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Needed some advice on my hot water cylinder. Provided excellent service and would use again! A very good guy to use."Rating by: Omar | Rating posted: 11th Jan, 2016 | Contact: Robb | Job date: Jan, 2016Omar•11th Jan, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Our hot water cylinder had been lovingly repaired by Rob in the past, but when it finally 'popped its clogs', Rob and Tom had a replacement installed within 4 hours. Super service that. Rob is the consummate professional and a very nice bloke to boot. Thoroughly recommended."Rating by: Paul | Rating posted: 16th Nov, 2015 | Contact: Rob and Tom | Job date: Oct, 2015Paul •16th Nov, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"In my opinion the best service on the North Shore, Rob was friendly and assisted us with everything. He even fixed a few other issues which could have led to bigger problems later on, and for that I can't thank Rob enough. Will be using his services most definitely in the future without a doubt!!"Rating by: Max | Rating posted: 29th Oct, 2015 | Contact: Rob | Job date: Oct, 2015Max•29th Oct, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I called Rob quite late one evening when we realised we had no hot water. He was able to come to Pakuranga, the other side of Auckland, first thing the following morning. He arrived on time, was friendly and provided an awesome service by quickly diagnosing and fixing the problem. He had all of the right gear and spare parts and solved the problem very quickly. We had our hot water back by lunch time. Definitely recommended."Rating by: Mark | Rating posted: 23rd Sep, 2015 | Contact: Rob | Job date: Sep, 2015Mark•23rd Sep, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I was amazed about the prompt service of Rob. I only rang at 7.15 pm on Monday and he arrived at 8.30 pm as he promised he would be. He had to come from Torbay to New Lynn. He was very thorough and did not mind I was hovering around him so I could understand what the problem was with my hot water cylinder. After excluding the common issues, he noticed a very small trail of moist (coming from the toilet upstairs) going into the switch of the cylinder, which caused it to short circuit.… All it needed was a replacement of the affected part of the switch. I really appreciate his promptness, friendliness and workmanship. And I will highly recommend him to any body in Auckland."Rating by: Maggy | Rating posted: 24th Jun, 2015 | Contact: Robert Stevens | Job date: Jun, 2015Maggy•24th Jun, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Emailed Conpany late at night describing hot water problem. Had a phone call first thing the next day followed by Rob turning up before lunchtime. Solved my problem and identified another that needed attention. Awesome communication, detailed invoice, great workmanship and a nice guy. No hesitation in recommending or using again if need arises. And he has EftPos so you can pay on the spot!"Rating by: Jo | Rating posted: 22nd Dec, 2014 | Contact: Rob | Job date: Dec, 2014Jo•22nd Dec, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Really happy with the service provided. Was able to come out the same day we phoned and replaced thermostat and power point. "Rating by: Sarah | Rating posted: 9th Dec, 2014 | Contact: Rob | Job date: May, 2014Sarah•9th Dec, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We could't have been happier with Rob's service and advice. He saved us (actually, our landlord) hundreds of dollars by diagnosing the problem from a distance and narrowing the fault down to the thermostat from just a few photos and explanation of the problem from us. Sure, the whole water heater may need replacing sooner rather than later but for now it's fixed for chump change compared to a full water cylinder.
I echo the sentiments of other reviewers that Rob isn't out to make money by… selling you something you don't need. With his level of service I'd suggest he's more likely out to make friends!
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I can't recommend Rob highly enough. If our system does blow, he's the one we're gonna call.Rating by: Jay | Rating posted: 25th Sep, 2014 | Contact: Rob Stevens | Job date: Sep, 2014Jay•25th Sep, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"Rob was amazing - came the same day we called him and explained us the problem clearly. Kept me informed every step and fixed the problem in no time. He is very knowledgeable about the hot water cylinder problems. Can recommend him to others with no second thoughts. "Rating by: Anusha | Rating posted: 9th Sep, 2014 | Contact: Anusha K | Job date: Sep, 2014Anusha•9th Sep, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80% -
100%"Absolutely outstanding job, went above and beyond to get our hot water back on late on a Sunday night. Nicest, most reliable and efficient tradesman I have ever come across. We are so appreciative of your efforts. Thank you! "Rating by: Olivia | Rating posted: 24th Aug, 2014 | Contact: Rob Stevens | Job date: Aug, 2014Olivia•24th Aug, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Absolutely great service. Came within a few hours to fix our hot water problem and knew exactly what he was doing. The very clear explanations were appreciated and the charges were reasonable. "Rating by: Graham Buist | Rating posted: 23rd Jul, 2014 | Contact: Rob | Job date: Jul, 2014Graham Buist•23rd Jul, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"It was a couple of days after the recent storm that we noticed our hot water was out. We rang Rob to get him to sort it and he agreed to come out that afternoon. However he rang back 30mins later saying he'd fielded a number of calls from our area and that it was most likely a continuing network fault from the wild weather.
Although he didn't do any work for us I appreciated his honesty in calling back when he could have easily came out and pocketed an easy call out fee. Because of this I… would not hesitate in calling or recommending him for any hot water problems in the future.
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Again, appreciate the honesty over just making a quick buck... Top blokeRating by: Marty | Rating posted: 16th Jun, 2014 | Contact: Rob | Job date: Jun, 2014Marty•16th Jun, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Thanks Rob for your excellent advice and avoiding me a call out in the recent storm rob explained that the electricity companies were not supplying full power hence my water heater may not be working..during the night the power has been restored ..excellent advice rob thanks..annhonest and reliable company will definetly recomend."Rating by: David | Rating posted: 12th Jun, 2014 | Contact: rob | Job date: Jun, 2014David•12th Jun, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We rang Rob just before 6 on a Friday pm and yet he came straight out. He explained things exceptionally clearly, diagnosed the problem and worked flat out to sort it out with advice for follow up. Brilliant service and a great guy too. The bill didn't even require a trip to the mortgage lenders! We can't recommend him highly enough and will certainly pass on the company details and feedback to friends and neighbours. "Rating by: Kate & Peter | Rating posted: 24th Jan, 2014 | Contact: Rob | Job date: Jan, 2014Kate & Peter•24th Jan, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Brilliant service. Our thermostat packed in the Friday before christmas and Rob came out the same day. He explained what was wrong really clearly and even lent us a thermostat overnight so that we wouldn't have to do without hot water!!
Unfortunately we needed a new hot water cylinder but it was all in and fitted the next day at a really good price.Highly recommended. Lovely guys.
"Rating by: Jon | Rating posted: 8th Jan, 2014 | Contact: Rob | Job date: Dec, 2013Jon•8th Jan, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Previous rating by myself should be 100% not 88%! "Fantastic, friendly service. Fully explained the problem and what he was fixing. Plus, Rob pointed out a potential leak that we should keep an eye on. Highly recommend and would use again in an instant!""Rating by: Alexandra | Rating posted: 13th Aug, 2013 | Contact: Rob | Job date: Jan, 2013Alexandra•13th Aug, 2013•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
88%"Fantastic, friendly service. Fully explained the problem and what he was fixing. Plus, Rob pointed out a potential leak that we should keep an eye on.
Highly recommend and would use again in an instant!
"Rating by: Alexandra | Rating posted: 13th Aug, 2013 | Contact: Rob | Job date: Aug, 2013Alexandra•13th Aug, 2013•More details…
Communication: 100% | Quality: 100% | Reliability: 50% | Value: 100% -
100%"I rung Rob in the morning and he was at home just after lunch, explained all my options, then got on with the job, he was finished in just over an hour. really happy with the job and cost, would recommend to anyone who wants a quick no-fuss job."Rating by: Graeme | Rating posted: 5th Jun, 2013 | Contact: graeme | Job date: Jun, 2013Graeme•5th Jun, 2013•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"Great quick response & very good job done I would recommend to others with a hot water cylinder problem."Rating by: Stephanie Marie Hay | Rating posted: 5th Jun, 2013 | Contact: Rob Stevens | Job date: Jun, 2013Stephanie Marie Hay•5th Jun, 2013•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"Great communication, punctual, no-nonsense approach, efficient, didn\'t charge an arm and a leg for Saturday service. Fantastic service all round."Rating by: Craig | Rating posted: 15th Oct, 2012 | Contact: Rob Stevens | Job date: Oct, 2012Craig•15th Oct, 2012•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Would highly recommend Rob, very efficient and professional, very good at what he does. Great communication and suggestions on what I could do when I was being a bit Blonde! Would happily have Rob back to complete further work as my renovations progress. Thanks Rob :-)"Rating by: Sharleen | Rating posted: 15th Sep, 2012 | Contact: Rob | Job date: Sep, 2012Sharleen•15th Sep, 2012•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Rob came out on a Sunday to fix our hot water, very reasonable call out charge. Definitely recommend to all."Rating by: Vicki | Rating posted: 27th May, 2012 | Contact: Rob Stevens | Job date: May, 2012Vicki•27th May, 2012•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Rob was very easy to deal with. Warm and friendly and even nice to my little dogs :-)
Very knowledgeable and kept us up to date on each problem that he found & informed us of the approximate cost as we were going. He worked on our hot water cylinder and now thankfully it is working again.
Would highly recommend Rob.
With gratitude, Nicole
"Rating by: Nicole | Rating posted: 18th May, 2012 | Contact: Rob | Job date: May, 2012Nicole •18th May, 2012•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I\'d like to say how very pleased I was with Rob\'s service from the very beginning from talking on the phone, and when he arrived here.
He was extremely efficient/competent and explained everything nice and clearly.
Highly recommended, and will be recommending his service to friends and family also.
Thanks"Rating by: Mel | Rating posted: 15th May, 2012 | Contact: Rob | Job date: May, 2012Mel•15th May, 2012•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Excellent service.. fast, very knowledgable, and excellent resources for testing out the system.."Rating by: Beate Glaeser | Rating posted: 20th Sep, 2011 | Contact: Charles | Job date: Sep, 2011Beate Glaeser•20th Sep, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We we looking for a specialist who would getting our hot water back quickly. We found it with Hot Water Fast Fix. In addition we got good advice about improving the efficiency of our system."Rating by: Jim | Rating posted: 2nd Nov, 2009 | Contact: Rob | Job date: Oct, 2009Jim•2nd Nov, 2009•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%(no comment)Rating by: Sarah | Rating posted: 6th May, 2008 | Contact: Rob | Job date: May, 2008Sarah•6th May, 2008•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Unauthenticated ratings (1)
- 93%"Fast efficient service. Thanks."Rating by: Michael | Rating posted: 8th Jun, 2010 | Contact: Forgotten | Job date: Jun, 2010Michael, 8th Jun, 2010•More details…
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 80%
This rating has not been authenticated so it doesn't count towards the overall rating
Primary contact
Rob
Phone number
0508468843
Website
https://www.hotwaterfastfix.co.nz/
Availability
This week/ASAP
Physical address
4 Willis Street,
Torbay,
0630
Postal address
PO Box 100-416
North Shore Mail Centre
Auckland 1333
About us
Hot Water Fast Fix is a small, dedicated business lead by Rob Stevens who's been operating in business for over 23 years and has 32 years experience.
What we do
Hot Water Fast Fix was established to provide a unique breakdown service, specialising in faults related to electric hot water cylinders, an area that requires electrical and plumbing knowledge. At Hot Water Fast Fix, we use only quality products.
With Hot Water Fast Fix, you know you get:
Honest advice with utmost integrity
Hot Water Fast Fix technicians have extensive electrical and plumbing knowledge, experience and expertise
Qualified technicians with specialised tools exclusive to Hot Water Fast Fix
Over 32 years experience
Quality products
Quotes and estimates provided prior to commencing work
Reliability, we’ll get there when we say we will
We will respect your property, avoiding damage and we will clean up on completion
Fully insured
Categories we service
Plumbers / Plumbing Contractors, Hot Water Systems & Repair
Areas we service
Waitakere City and Suburbs, Waiheke and Gt Barrier Islands, Unsworth Heights, Torbay, Takapuna, Sunnynook, Rothesay Bay, Rosedale, Auckland, Rodney Area, Paremoremo, Papakura Area, Northcote, North Shore City and Suburbs, Murrays Bay, Milford, Manukau City and Suburbs, Mairangi Bay, Hillcrest, North Shore, Greenhithe, Glenfield, Franklin Area, Forrest Hill, Devonport, Castor Bay, Campbells Bay, Browns Bay, Birkenhead, Birkdale, Beach Haven, Bayswater, Auckland Region, Auckland City and Suburbs, Albany
Would definitely recommend."
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%