Kresta Blinds and Curtains

Kresta will seem like a great company to deal with at the start - while they’re chasing your money that is.
Bryan and the team will woo you with their sales charm, but don’t be fooled.

Once you’ve prepaid - that’s… where everything falls apart.

Communication stopped completely. We waited so long (~6 months) we’d actually forgotten we had even ordered blinds.

It was on us to prompt them for an update.

When the product finally arrived, the quality was obviously sub-par. The installation was crooked and rushed.

The bobbles used to operate the blinds came off on the first use. The ends of the blinds were just exposed wood, a different colour and style to the rest of the blinds (this is because they just ‘cut’ the blinds to size, rather than ‘make to measure’).

We tried, again for months, to get in touch with Bryan and anyone from the team at Kresta to discuss what options we had to rectify the situation, but we’ve been routinely and consistently screened and ignored. Months of calling and emailing has proven fruitless.

Needless to say, this has cost us not only financially but added needless stress and frustration.?We’ve had much better success with Mr Blinds - they deliver on time, with very good quality and customer support. We’re kicking ourselves for falling prey to Kresta’s false promises and wished we gone with Mr Blinds again instead.

With that, I’ll leave it to you the reader to decide."

They scheduled for Saturday 10am. Around 8.30am the Kresta guy changed from 10am to 10.30am. Then at 10.30 he calls me and says he is in Devonport and thought it was not worth to come around to measure and gives us a quote because it was going to be expensive for us!? He recommended us going to see curtains on other stores like Curtain Studio and… Guthrie Bawron.

This is very unprofessional! Truth is he didn't want to drive from Devonport to Titirangi on a saturday morning and his excuse was that it was going to be expensive. How do you know if we can pay or not???

It's not the first time we were treated like idiots by Kresta professionals.

On a previous experience the lady at Albany Store was trying to convince me that blinds have similar thermal properties compared to roll curtains??

We will never work with Kresta again and are talking to friends about it. Such a bad customer service! Stay away!!"

Whatever you do, don't get blinds from them. "

There was one blind that didn\'t fit properly due to a window not being square. Kresta promptly got in another one that fitted and installed it on a timely basis. I\'ve… been very happy with the honey comb blinds, they insulate and can be pulled down during the day and still let the light in. The mechanism seem to be pretty good if you look after them and are not to rough on them.

As a matter of fact I\'m looking at putting some more Kresta blinds in our new extension and I went into the showroom today and the manager greeted me and recognised me from 3 years ago! And by the way I am an extremely fussy renovator who shops around for the best deal and value for money. Should you want to discuss further please ring me on 0275 479 338"