New Zealand Van Lines Ltd / Manukau (Auckland)

Is New Zealand Van Lines Ltd your business?
  • 100%
    "We were so happy with our experience with Van Lines. We were moving to a new town and they made everything so much easier for us - physically and mentally! The way they packed up our couch and precious large furniture was fantastic and it took so much stress of us to have their help."
    Rating by: Belinda  |  Rating posted: 20th Oct  |  Contact: Redem Vinuya  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th OctMore details…
  • 100%
    "All contact with Vanlines was seamless and they responded quickly and efficiently to our requests. We had a small issue which was resolved asap and to our satisfaction. The 2 guys that came in and packed our home were wonderful and very friendly and also sympathetic to my emotions about leaving my home of 10 years."
    Rating by: Antoinette Naera  |  Rating posted: 18th Oct  |  Contact: Matthew Woodley  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th OctMore details…
  • 100%
    "A first class, competitive service performed by outstanding people."
    Rating by: Richard  |  Rating posted: 16th Aug  |  Contact: Liz Skelton  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th AugMore details…
  • 90%
    "Well so far so good!
    Sandra was very accommodating to me with regards to arranging payment and dealing with my phone calls to check everything was running as it should, I am not very good at letting other people take over! Slight hiccup in communication once but rectified quickly. The guys that packed my stuff for my move to England were considerate of my belongings and as far as I could tell very vigilant with the care the took wrapping and packing. They were friendly and good humored even with me observing them work. I am looking forward to following up this feed back positively when my stuff reaches it's destination. Many thanks.
    "
    Rating by: Tracey  |  Rating posted: 30th Jun  |  Contact: Sandra williams  |  Job date: Jun, 2017
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    30th JunMore details…
  • 100%
    "Very pleased with the service received from NZ Van Lines. There was excellent communication throughout the move. The team who delivered our belongings were friendly, professional and efficient. "
    Rating by: Neil   |  Rating posted: 16th Jun  |  Contact: Christina Antonio  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th JunMore details…
  • 25%
    "I too wish I read about this company before using their services... We have recently move from Wellington to Melbourne for professional reasons. The first suspicious act was that my wife's Michael Hill watch "disappear" from her bedside table while the move was underway. We didn't say anything as we gave the workers benefit of the doubt.
    However, total different story when our goods arrived. Christmas gift for the gift, still in their boxes never arrived, including two expensive brand new scooters, a shoe cabinet with expensive shoes never arrived, brand new set of clothes and shoes for the kids, and basically all goods of value (family bible from 1856, valued at $3000), a set collection of hand made gold plated plates, wedding items such as Hermes tea cups... The list goes on. There is absolutely no doubt that our boxes were open and checked as we found items that we packed ourselves. If you must use them, I highly recommend that you take as many pictures of boxes, their description etc... do not trust their paper work and their workers. I will never use them again, their are to be avoided at all cost.
    "
    Rating by: Olivier  |  Rating posted: 17th Apr  |  Contact: Char  |  Job date: Feb, 2017
    Communication: 20%  |  Quality: 20%  |  Reliability: 20%  |  Value: 40%
    17th AprMore details…
  • 13%
    "I moved my household furniture plus garage and fitness equipment. The movers actually unpacked some of the items I had previously packed to see what was inside. Half of my items were stolen and never delivered at the other end. This includes some rather large items as a couch I picked up in Hawaii for 4,200 USD, most of my tools, some fitness equipment and various bits and pieces. NZ Vanlines refunded half my moving cost which is just a fraction of what was stolen by their workers. I would not use these thieves ever no matter what the quote is."
    Rating by: Alex  |  Rating posted: 2nd Mar  |  Contact: Mike Brittain  |  Job date: Jan, 2017
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    2nd MarMore details…
  • 13%
    "I too got caught out as it didnt occur to me to look online for their feedback page. I went to the phone book first like many of us do and then got all the great lip service that sealed the contract.
    I paid this company the top price to package the whole house and unpackage at my new destination.
    This company lost thousands of dollars worth of my furniture and effects and many items were not even wrapped, leaving them chipped, cracked or broken.
    I purchased all brand new furniture prior to my shift and this went straight into NZ Vanlines truck. I went back to the house when it was empty to vaccume and clean ready for the new buyers, only to find the NZ vanlines packing crew in my vege garden/orchard, raiding all the produce and bagging it up. I made a ph call complaint to NZ Vanlines, but they wernt interested in following it up. On delivery the expensive beds had been dragged across concrete and the base side fabric as well as mattress were wripped to shreds. Much of my porcelaine outdoor pot sets were smashed and 3 very large box's of new silk and linen fabrics went missing along with other furniture and effects. If that wasnt enough, it then became a very long battle with this company to get them to pay out the insurance cover which I had taken out, I took out full insurance cover to cover such an event, not expecting it to happen to this extent. This insurance was very expensive. I supplied receipts for the purchased new furniture to NZVanlines and took photos of all the broken furniture and effects, yet they were still making it near impossible to get my insurance payment. NZ Vanlines tried every trick in the book to try and worm out of paying up. In the end I had to state I was going to go to Fair Go before they paid out. This has to be the worst removal company in NZ. A schedule of furniture and effects done by the removal company and paying full insurance is not enough today to protect the customer as NZ Vanlines chose to ask me to prove the age and condition of each item of furniture and effects. They were implying that I was lying to them that everything was new. Fortunately for me I had kept all receipts which had the date of purchase which was only a couple days prior to my shift. If I could suggest one important thing to everyone who is shifting home, it would be,: Take Photos of Everything and Keep all Receipts. But most of all: Do Not Use NZ VANLINES.!!
    "
    Rating by: Mariea  |  Rating posted: 27th Nov, 2016  |  Contact: NZ Van Lines  |  Job date: Mar, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    27th Nov, 2016More details…
  • 38%
    "Do not use this company. I am sorry I didnt read the rating of this company here before using them. I had used them (indirectly) many years ago when moving to NZ and got them to quote for our move back to UK. They came and estimated twice to make sure they got the right figures. We carefully took them through all the items and they even said they were conservative in their figures and had allowed extra. They came in at a little above some others and when this was mentioned they then cut their price to match. Should have started to worry when they got the wrong address on the invoice. They turned up, packers were cheery enough but they were short handed and did not have big enough vans and only just finished the job shortly before we left. After we got to the UK they then sent us another bill to increase the cost by 20% as there were more cartons than THEY had estimated (despite the fact that they did the estimate after being around TWICE). This was quite clearly extortion as they would not send our effects until this extra bill was paid. We eventually negotiated the extra back to ONLY 10% more. Then they couldnt find the payment we made and held up our effects from another two weeks then they miraculously found it in their account. Having spoken to someone in the moving trade apparently they are not doing so well and need to create more revenue and this is how they do it. Then they couldnt even get the contact details correct of the UK end mover who was delivery our effects. Gave us some spurious phone number. Also their insurance worked out to be the most expensive, so check on this as part of the total cost before you choose your moving company. If I knew all this I would have gone with one of the other movers and avoided all this hassle."
    Rating by: Jang  |  Rating posted: 8th Mar, 2016  |  Contact: Susan West  |  Job date: May, 2015
    Communication: 10%  |  Quality: 60%  |  Reliability: 60%  |  Value: 20%
    8th Mar, 2016More details…
  • 15%
    "We rue the day we chose NZ Van Lines for our relocation from Christchurch to the Bay of Islands!

    The representative promised so much care would be taken with our chattels, estimated our job and volume and negotiated our quote down until it was $1,200 more than the next quote, but we went with it because we were told we would have our things packed in the one truck and not moved until they came out at the other end. We preferred this over the container option as being transported off and on various trucks, trains, ferries etc seemed more of a risk for damage to us. It all went wrong on the first day. They didn't do a reconnaissance as we suggested, as to where to park the truck on our hill and ended up getting it stuck in a grass verge, which took 1.5 hours to sort. This was 2.5kms from our house so the ferry vehicle was gone for considerable periods of time each trip. The job ended up taking 10 hours instead of the indicated 4, and when they went to our business address to pick up the remaining chattels, which by now my husband had loaded out on to the street to save time, they announced there was no room in the truck as we discovered they had already loaded another delivery in the front half. So at 6.30pm on a Friday night, he had to stand there guarding it for 2 hours whilst I contacted the rep and insisted they send another truck to take it back to the depot. Eventually this happened and we were told it would be sent the following week. Two days later, halfway to our new destination, we get a text from the rep requesting a further $1,800 from us over and above the $6,400 we had already paid because the job took longer than anticipated. As we were on the ferry then had a long drive with intermittent cell coverage I didn't reply that day. The next day we received an email from the company requesting the further payment or our chattels could not be delivered. I emailed back that we had a contract and had paid the amount as per contract and would not be paying any extra. We received another email stating they had reassessed the volume, which they claim we understated to them and they had quoted on considerably less than they picked up (we pointed out that their rep had gone through our entire house and we had not purchased any additional items or hidden anything from them) and now wanted a payment of $1,600 to ensure delivery. I tried ringing our rep but she would not answer our calls, I tried calling the area manager but he wouldn't return our calls, so I wrote an email to the CEO, whom the company encloses a letter from thanking us for choosing "the number one removal company in NZ" and giving us his personal assurance that our possessions would be treated with care by their highly trained staff etc. A brief email came back the next day stating he would look into it. The day before our delivery was due, we had not had a phone conversation or confirmation from the company confirming that our chattels would actually be delivered, so in the afternoon we had our lawyer write a letter demanding the delivery as per contract. At 5.30pm the night before due date we received an email stating we would get our delivery at no further cost. The next day, being delivery day, I had to call the Auckland office and ask when exactly the truck would be turning up so we wouldn't inconenience people on our shared access and was told 2pm. At 3pm I called back and asked it was far away and was told it would be here within the hour. At 5.15pm I called the company again and the office was closed. At 6pm we decided it surely wasn't coming that night and our real estate agent ran around town organising an air bed and bedding for us as the town was booked out for Waitangi weekend. At 6.40pm the truck arrives! For the next 4 hours we helped the 3 guys unload and carry things down our 2 flights of stairs or they would have been here until Midnight! Broken and damaged furniture was handed over, much to our distress, including a new table with only 3 legs... "The other one will be in the truck somewhere" they said! Half the things in that first load weren't even there. After the long weekend I wrote once again to the CEO and our lawyer to point this out, request a copy of our inventory which we had never been given but were asked to sign off on at 10.30pm on the Friday night ("subject to inspection" I signed it) asked for a list of the remaining items to be delivered and a date and time for this. No response again. After 3 days and more emails and phone calls on our behalf, we were told it would all come that Friday. Well it did.... All jammed into a small truck, dinged, damaged, scraped and broken. Then we were told that the truck with our goods in a container plus another one, had been written off in an accident the day before, the driver was in hospital, and sorry, some of our stuff got damaged. After they dropped it all in various rooms, that was the last we heard from them. As we unpacked over the weekend we discovered box after box of broken items, all the fragile boxes squashed, torn open, knocked about, but the worst thing.... a box of bathroom toiletries etc had been dropped on the bedroom floor and unbeknown to us, a broken bottle had leaked all through our very expensive carpet and wrecked it. So now we face a 4 week wait to have it ripped up and new carpet relaid so we can't unpack or move in downstairs in the meantime and it is a $20-25k job due to NZ Van Lines incompetence! Do NOT consider this company! From what we hear, under quoting to get the job then demanding more money before delivery is a tactic, the promises are empty, the follow up is zero, right through to the top. No real apology and no attempt whatsoever has been made to rectify this situation and our relocation went from exciting to a nightmare in the space of a week."

    Rating by: Linda  |  Rating posted: 18th Feb, 2016  |  Contact: Linda Ponsonby  |  Job date: Feb, 2016
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 40%
    18th Feb, 2016More details…
  • 18%
    "Used NZ Van Lines to relocate our house lot of chattels from New Plymouth to Kerikeri.
    Their representative conducted a pre-move survey of our chattels and quoted us accordingly, we were told we would require a whole truck. When moving day came and the truck arrived it had another two jobs already loaded and they could not fit all of our stuff on. We had to leave some items behind and were not even offered a discount for this.
    Van Lines were instructed to load certain items, that had been clearly labeled in the presence of their representative, last into the storage facility in Kerikeri so we could access them first, for business purposes when we needed them. When we arrived in Kerikeri, several weeks later, and opened our secure storage facility, we found, to our shock and disappointment, that not only had our instructions re the marked items not been followed, our chattels had been haphazardly, I won't even say stacked, they had been thrown into the storage lockup causing damage to multiple items, including a motor scooter belonging to our son. I photographed the way our stuff had been load into the storage facility and the damage that had been caused to multiple items and sent it to NZ Van Lines for an explanation. Their representative acknowledged that their contractors had failed to look after our chattels and store them appropriately and said they would compensate us for the inconvenience and damage. I spoke to them on several occasions and they informed me they were discussing what sort of compensation they would offer, that was nearly two months ago, and we have not heard from them since. I will never use this company again and I warn others to beware of employing this company to move anything of value to you, anywhere at all.
    "
    Rating by: Murray  |  Rating posted: 19th Sep, 2015  |  Contact: Matthew Woodley  |  Job date: Mar, 2015
    Communication: 30%  |  Quality: 0%  |  Reliability: 30%  |  Value: 10%
    19th Sep, 2015More details…
  • 0%
    "Shipment arrived on the 26th november did not get a letter with import forms to fill in till 1st December. Then sent import tax bill dated the 6 but did not get until the 10th. Paid for it directly in to the business account and told it will clear the next day then operations will take over. Operations after taking over said they can not deliver till the new year due to Christmas. It takes them the same amount of time to deliver it from the port to CBD as it took for it to be shipped from the other side of the world. Poor customer support and I would not recommend their service to any one. Friend also had used them moving back home to NZ and also had issues with them delivering their goods."
    Rating by: Ross  |  Rating posted: 20th Dec, 2012  |  Contact: NZ Van Lines In General  |  Job date: Dec, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    20th Dec, 2012More details…
  • 18%
    "Breakages and deliberate damage. Will never use again"
    Rating by: Kate  |  Rating posted: 30th Jun, 2009  |  Contact: Not Sure  |  Job date: May, 2009
    Communication: 10%  |  Quality: 0%  |  Reliability: 50%  |  Value: 10%
    30th Jun, 2009More details…
  • 5%
    "Absolutely terrible service from all departments. We were promised our goods 3 weeks before actual arrival - slept on the floor during this time. They were highly unprofessional in their dealing with us, even going as far as to have a pre-recorded message letting us know they were too busy to return calls.

    Would never deal with them again, they cost us a lot of time and money and accepted no responsibility for their complete incompetence."

    Rating by: C  |  Rating posted: 14th Aug, 2007  |  Contact: Auckland Branch  |  Job date: Jan, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    14th Aug, 2007More details…
  • 75%
    "They were wonderful, and it was a very hot day - the job took a lot longer than anticipated as they drive was long and steep. They just kept on smiling!"
    Rating by: Johanna  |  Rating posted: 9th Feb, 2007  |  Contact: Graham Bowker  |  Job date: Dec, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 0%  |  Value: 100%
    9th Feb, 2007More details…

Unauthenticated ratings (1)

  • 88%
    "Very reliable, no breakages, or anything missing. More expensive than other companies though."
    Rating by: Gemma  |  Rating posted: 10th Feb, 2007  |  Contact: X  |  Job date: Nov, 2002
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Gemma, 10th Feb, 2007More details…

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09 256 1500

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