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New Zealand Van Lines Ltd / Manukau central

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  • 20%
    "We have had an unfortunate experience as NZ Van Lines have not upheld their contractual obligations. We’ve moved from the US to NZ. Nearly all our belongings were already packed from a previous move and we were told numerous times all would be repacked by the movers with their own boxes and packing materials and a detailed list of belongings would be made for customs. Those costs were included in our quote. We had very polite and courteous packers but they repacked very little and used all the boxes we had packed ourselves from our previous move. We were promised professional, boxed packaging of three expensive bikes. (The bikes arrived with only torn, shredded brown packing paper around them.) The day after our things were picked up we received an email saying we needed a detailed list of belongings. Very confusing as we were told they would make that list. When our belongings arrived in NZ we were then told we had to pay $1800 over the agreed upon contractual price in order to receive our things as they had incorrectly assessed the volume. They did two separate video surveys with our belongings already boxed and all together so am unsure how their estimation was so far off. Our belongings arrived about three weeks after our target date- not a problem as I believe it must be very difficult to time things when shipping internationally. When our things arrived at our new home, again we had friendly, courteous movers. But they just dropped our belongings off. The contract states they will unpack items and remove packing materials the day of delivery. That did not happen. I was told to do the unpacking myself and to contact NZ Van Lines when we were done unpacking to have the material and boxes removed. So alright, we unpacked everything ourselves that evening and let them know the packing materials were ready to be removed. That was over a week ago. The garage is unusable due to the massive amounts of packing debris. And they keep telling me they are “working” on getting it removed. It was supposed to be removed the day of delivery per the contract. There is also an entire box of our items that has gone missing and my requests for information on that have not garnered anything past the fact that they agree it is missing. There were several irreparably broken items (all from the few things they boxed up) and I’ve asked several times about how to file a claim but it’s apparent I’m being left to my own devices on that. Please do your homework on this company. If you simply google “NZ Van Lines reviews”, you will get so much more than the Trust Pilot reviews they steer you toward. Heck, someone was so dismayed they bought the domain (as opposed to the actual website of the company to warn people off using them. We certainly wish we had been more careful and we regret having used them."
    Rating by: Claudia  |  Rating posted: 8th Aug  |  Contact: Matthew Woodley  |  Job date: Aug, 2023
    Communication: 50%  |  Quality: 10%  |  Reliability: 0%  |  Value: 20%
    Claudia8th AugMore details…
  • 98%
    "We entrusted NZ Van Lines with the Transport of our Household Goods (in our absence) from a storage facility in Otorohanga (NZ) to our new home in Barney Point (AUS).
    During the whole time the communication with NZ Van Lines was businesslike, to the point and timely. They contacted their Australian partner company Wridgways to handle the import procedures and delivery. They did their part swiftly, professionally and on time.
    As we had our goods only minimally wrapped for storage, we were positively surprise by the quality of the impeccable export-packing by the NZ Van Lines crew. Thank you very much for your great service.

    This very positive experience permits us to unreservedly recommend NZ Van Lines to anyone wanting a smooth overseas transport.
    Rating by: Walter  |  Rating posted: 21st Apr, 2020  |  Contact: Matthew Woodley  |  Job date: Apr, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Walter21st Apr, 2020More details…
  • 100%
    "I can not thank NZ Van lines enough in the way they handled our relocation. Ours was not a normal relocation and we ended up not receiving our goods due to a personal situation and needing to reship back to Australia. Our questions and subsequent issues were handled very positively. They worked with us to help in the situation to ensure we could get our belongings shipped back to Australia. Thank you all again and I would be happy to recommend based on the customer service and being able to adapt as our situation changed.

    Matthew Woodley was great throughout even in following up on the Australian side.

    Thanks again,

    Rating by: Justin Boydell  |  Rating posted: 31st Mar, 2020  |  Contact: Matthew Woodley  |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Justin Boydell31st Mar, 2020More details…
  • 93%
    "I highly recommend NZ Van Lines to anyone moving house. We've recently moved from Singapore to NZ during a really emotional time and everyone that was involved were so helpful & professional. Everything was packed really well, no breakages or loss. The staff took away all the stress and were very accommodating. Thanks team!"
    Rating by: Justine  |  Rating posted: 27th Mar, 2020  |  Contact: Matthew Woodley  |  Job date: Mar, 2020
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Justine27th Mar, 2020More details…
  • 100%
    "Moving is extremely stressful but your staff that packed and loaded our furniture made moving a breeze. They were extremely professional, hard working and well mannered. I couldn't be more happier with the service we received. Also, we would like to thank Tracey Clode. She was extremely friendly and also made us feel a lot more at ease about moving. We would recommend NZ Van Lines to anyone who is thinking of moving. Thank you for such a brilliant job!"
    Rating by: Zelna  |  Rating posted: 23rd Mar, 2020  |  Contact: Tracey Clode  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Zelna23rd Mar, 2020More details…
  • 100%
    "Our family is so pleased to choose them to do the job, very professional, efficient, caring, considerable... we would definitely will use their services again. Thanks so much for the wonderful job."
    Rating by: Yiin  |  Rating posted: 17th Jan, 2020  |  Contact: Matthew Woodley  |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Yiin17th Jan, 2020More details…
  • 100%
    "From the very first contact Samantha was helpful, courteous and attended to all of our questions in a professional and efficient manner. We were made well aware of what NZVanlines were offering which helped us make the contract for moving our possessions with the company and easy decision. I have told Samantha that we will use the company again when next we move as we have full faith in good service and are assured our possessions are well looked after.
    Thank you
    Peter & Beverley
    Rating by: Peter  |  Rating posted: 19th Nov, 2019  |  Contact: Samantha Barker  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter19th Nov, 2019More details…
  • 100%
    "Matthew was very helpful. He explained everything in great detail and was always willing to assist. He kept us completely updated on our shipment. Would highly recommend NZ Van Lines"
    Rating by: Colleen  |  Rating posted: 11th Oct, 2019  |  Contact: Matthew Woodley  |  Job date: Oct, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Colleen11th Oct, 2019More details…
  • 100%
    "Outstanding service, the move was made easy by very helpful guys who delivered my furniture. I'm also very happy with the storage service. Highly recommended"
    Rating by: Chris  |  Rating posted: 7th Oct, 2019  |  Contact: Natalia Borzenko and Stuart Laurenson  |  Job date: Oct, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris7th Oct, 2019More details…
  • 98%
    "Let me start this by saying ‘right from day 1’, my experience with NZ Van Lines has been excellent!! Sandra, when she came to do the quotation, was forthright, options to think about, suggestions, no hidden costs etc. This is exactly what a customer needs !!. Liz was exceptional, responding immediately to my mails, putting plans in motion and finalising promptly. This is very important for companies like yourselves because, when a client is soliciting your services, he is snowballed with decisions, follow ups - winding up from country and moving to another!!.

    Hats off to the 2 guys you sent for packing. I am guilty of forgetting their name, but I am sure Randell or Liz would know who they are. They didn’t waste any time except their lunch break and were very professional in their work. I feel honoured making a cup of coffee for them on both the days. I am not mentioning their professional approach to their work for the sake of mentioning!! I mean it by stating a trivial thing they did!!

    I kept my accompanied luggage separately and kept the lock & keys in some other place and forgot all about it. After the container left, I couldn’t find the ???? and kicking myself thinking that too have gone with the container. This morning, to my great relief found it. Your boys were thoughtful and instead kept it safely in my toilet kit, knowing I will not miss seeing it this morning!! Very professional ????.

    My last minute request for including the unsold piano was accommodated ????.

    Having raised the bar level higher, you have the added responsibility of keeping the high standards.

    I only hope the container reaches ASAP since we all would be sleeping on the floor until such time, but then, from what I have seen already, I am sure the delivery side also would be handled professionally.

    Best Regards

    Sampath Thirumalachary

    Rating by: Sampath Thirumalachary   |  Rating posted: 19th Sep, 2019  |  Contact: Sandra Williams and Liz Skelton   |  Job date: Sep, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Sampath Thirumalachary 19th Sep, 2019More details…
  • 100%
    "The service we received from the team could not have been better. Everyone (from quote to arranging pick up, doing the pick up, organising storage, responding to re-delivery inquiries, and final re-delivery) has been incredibly efficient, professional and friendly. Thank you to you and all those at nz van lines who have helped make our move as easy, stress-free and seamless as possible."
    Rating by: Vicki White  |  Rating posted: 20th Aug, 2019  |  Contact: Tracey Clode, Donna Weir, Andy (Operations Manager, Christchurch), uplift team Wellington, delivery team ChCh  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Vicki White20th Aug, 2019More details…
  • 90%
    "Used Van Lines NZ to pack and store our house contents. Found the whole experience stress free. Great service from the time I first contacted the company until Ali and his crew arrived and worked until the last item was on the truck."
    Rating by: Jan Hooton  |  Rating posted: 5th Jul, 2019  |  Contact: Sandra Williams  |  Job date: Jul, 2019
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Jan Hooton5th Jul, 2019More details…
  • 100%
    "NZ Van Lines did a brilliant job moving my household effects from Auckland to the South Island. From the quote and help from Sandra Williams to the actual packers - and unloaders in the SI - things could not have gone better. Not only that, but everything arrived in pristine condition, including the plants. It really was a five-star job from everyone involved.
    Rating by: Lorna  |  Rating posted: 12th Jun, 2019  |  Contact: Sandra Williams  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lorna12th Jun, 2019More details…
  • 95%
    "The two men that came on the Monday to pack were at the house before time which was great. they were polite and told us where they would be working, asked what we wanted to leave behind and set to work. They were well prepared equipment wise, both worked extremely hard had short breaks to ensure they got the packing was done on time. They kep us informed of timings and when they left there was no mess to tidy up afterward. Both were careful with the breakable items and respectful of us and the property. The second day both again arrived before time and clearly informed my husband when the large removal truck would come. Because we live done a lane, the truck driver informed the neighbours that the truck would be blocking their access for a period of time. The neigbours really appreciated this as they work at different times so they were able to move their cars and not have their day disrupted.

    Because my husband was really grateful for the way your team worked, he had brought them a six pack of beer. The guys refused to take the beer saying they couldn't do so, but were appreciative of the offer. The Blenheim team have been equally good.

    I have already recommended NZ Van Lines to others and told poeple how good the company is.
    Rating by: Marion  |  Rating posted: 1st Apr, 2019  |  Contact: Sandra Williams  |  Job date: Mar, 2019
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Marion1st Apr, 2019More details…
  • 100%
    "Matthew at NZ Van Lines did a great job coordinating all aspects of our move from the US to Auckland from initial quote to the delivery of our goods. This was a complex move as he had to coordinate between different parties who packed and then shipped our goods from the US. He made sure that all aspects were taken care of so that we knew what was happening at all times. This was the second time we have used NZ Van Lines as we also used them on our move to the US from Auckland. We have been very happy with there service and would highly recommend NZ Van Lines to anyone how is looking for professional movers."
    Rating by: Chris  |  Rating posted: 22nd Jan, 2019  |  Contact: Matthew Woodley  |  Job date: Jan, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris22nd Jan, 2019More details…
  • 85%
    "Matthew managed my move from start to finish and was very easy to deal with. From the initial quote, to the required Customs paperwork and then arranging the delivery - he was a pleasure to deal with. The guys delivering my goods arrived when they said they would. "
    Rating by: Shayne  |  Rating posted: 6th Jan, 2019  |  Contact: Matthew Woodley   |  Job date: Nov, 2018
    Communication: 80%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    Shayne6th Jan, 2019More details…
  • 90%
    "It was a pleasure dealing with Sandra and with your team. "
    Rating by: Marianne  |  Rating posted: 29th Nov, 2018  |  Contact: Sandra Williams  |  Job date: Nov, 2018
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Marianne29th Nov, 2018More details…
  • 98%
    "Great communication and prompt service by both Auckland & Invercargill branches. Moved our contents without damage or loss from Auckland to Queenstown. Would certainly use again. Tip: double wrap items like mattresses etc as single wraps easily tear upon loading/unloading and create own personal inventory list to check against the master inventory list. "
    Rating by: Rob  |  Rating posted: 19th Nov, 2018  |  Contact: Sandra W  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Rob19th Nov, 2018More details…
  • 100%
    "Excellent service by packing crew. Professional, respectful and absolutely thorough in their job. Was a pleasure having the crew in my home and around my family, and most importantly, they did not feel like strangers but part of my family. I highly recommend NZ Vanlines."
    Rating by: Bernice  |  Rating posted: 30th Oct, 2018  |  Contact: Bernice Chetty  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bernice30th Oct, 2018More details…
  • 100%
    "NZ Van Lines moved our household contents from Auckland to the United States. I was very happy with all aspects of the job they did.

    The quotation visit was easy and accurate. They gave us a couple of options for shipping. The movers who packed everything turned up on time and did a superb job of packing everything. Their colleagues in the United States then delivered and unpacked everything and took away the rubbish.

    All our stuff arrived in perfect condition.

    Communication with multiple NZ VanLines staff throughout the process was easy and quick.

    Very happy to recommend these guys, I researched a lot of moving options beforehand and am really pleased I chose them.

    Rating by: James  |  Rating posted: 26th Oct, 2018  |  Contact: Sandra W  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    James26th Oct, 2018More details…
  • 10%
    "I thought they were amazing at the start as great communication and sounded organised. This changed when a week out from the move Bob had not phoned/called in as arranged to assess how much packing I had done. (They were paid to pack )
    I had packed as it helped me to sort and clean so I wasn't going to have a massive job at the other end.
    I followed up and finally heard back from Bob to say he had the wrong dates and had double booked us.
    Apparently the other firm he couldn't shift so it became our problem. He said he would have to track a truck down somehow. Not what you need to hear a week out from your move!

    Then finally arranged they can't do the move until the day that suits them best, then asked if we can change settlement day to assist them?

    Moving day was a tad disorganized and I was not informed throughout. When I checked the house and garage, random items were not taken throughout?

    At the other end when our items arrived, the moving guys were waiting for a few hours due to Bob not being honest to them about timings.

    The spreadsheet they had was of no value as the whole garage had not been accounted for/labelled so this made the process of checking items off very difficult.

    After eventually unpacking everything we have discovered missing items! Surprised.... NO.

    No follow up and very disappointing.

    Thank goodness I had packed everything as I don't think we would have got out on time otherwise.
    Rating by: Claire  |  Rating posted: 20th Jul, 2018  |  Contact: Bob Colvert  |  Job date: Jun, 2018
    Communication: 10%  |  Quality: 20%  |  Reliability: 10%  |  Value: 0%
    Claire20th Jul, 2018More details…
  • 100%
    "Every aspect of this move, in both New Zealand for packing and pickup, and in Colorado for delivery to our home, was handled with professionalism, care, and efficiency. The service was excellent, and we would highly recommend NZ VanLines for your next domestic or international move! We would be happy to use their services again. Not only the office staff, but also the packing and moving team were trustworthy and very pleasant to deal with. "
    Rating by: Jules  |  Rating posted: 18th Jul, 2018  |  Contact: Matthew Woodley, Parvinder Singh  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jules18th Jul, 2018More details…
  • 95%
    "I received excellent service from NZ Van Lines. Communication regarding quotes and confirmation of booking and relocation details was great and the team sent to carry out the task was incredibly professional, great to communicate with and were attentive when packing and loading my household items. I would highly recommend NZ Van Lines and will use their service again. "
    Rating by: Carla   |  Rating posted: 11th May, 2018  |  Contact: Carla   |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Carla 11th May, 2018More details…
  • 98%
    "We were very happy with the move. The initial contact with Bob was good. The packers, Tino and Junior arrived on time and were very professional, helpful and friendly. They were back the next day ahead of the truck and ensured everything was ready for the uplift. Everything was packed well and we were kept updated with the transportation and arrival of the container. The delivery was handled smoothly and the guys were very helpful and friendly again. The entire experience was excellent."
    Rating by: Craig  |  Rating posted: 9th May, 2018  |  Contact: Bob Colbert  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Craig9th May, 2018More details…
  • 100%
    "The service from Van Lines was exemplary right from the initial appraisal. Sandra Williams was the key to securing the contract and the shift went very smoothly due to the professionalism of all involved including the grafters who packed . The move was from Warkworth north, to Cromwell Central Otago, which shows great service to have no glitches ,thank you to all involved."
    Rating by: Margaret  |  Rating posted: 4th May, 2018  |  Contact: Margaret Fenton  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Margaret4th May, 2018More details…
  • 63%
    "We used NZ Van Lines for relocating our stuff from Auckland to Sydney. They did all the packaging for us so we thought it must be very professional. However our 70'' TV arrived with an arched and broken screen. Apparently, a couple of layers of bubble wrap doesn't do the job. Thank god we bought the insurance but again we had to pay $250 excess. There were also 2 missing boxes when they first delivered our stuff in Sydney and we had to phone them and did a warehouse search which took another few days. The good thing is they found the boxes but they should have done a better job ensuring they've got all the boxes in the first place. Not very impressed with the service after we paid over $3500 for the transportation and another $600 for the insurance."
    Rating by: Ivy  |  Rating posted: 30th Apr, 2018  |  Contact: Bob Colbert  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 40%  |  Reliability: 80%  |  Value: 30%
    Ivy30th Apr, 2018More details…
  • 98%
    "This isn't the first time I have used NZ Van Lines, and my experience with them was exceptional. I had given them 2 weeks notice of my pending move, requiring them to pack the house and move within that period. The process was simple and was made with no stress on my part. I basically left it to them to do everything as I didn't have time. They packed the house up one day and we were out the next. Extremely happy with what they provided and wouldn't hesitate using them again."
    Rating by: Tanya  |  Rating posted: 19th Apr, 2018  |  Contact: Bob  |  Job date: Apr, 2018
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tanya19th Apr, 2018More details…
  • 100%
    "Bobby and his team were professional, helpful and went the extra mile. We were very happy with the service provided and would recommend."
    Rating by: Alice  |  Rating posted: 16th Mar, 2018  |  Contact: Bobby  |  Job date: Jan, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alice16th Mar, 2018More details…
  • 88%
    "Good service, they are experienced in relocating homes. Only issue is they took the cupboard boxes away 2 days after (the wet boxes left at home for 4 days including the weekend. generated smell)"
    Rating by: Yingzi  |  Rating posted: 16th Mar, 2018  |  Contact: Robyn Tate  |  Job date: Feb, 2018
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    Yingzi16th Mar, 2018More details…
  • 93%
    "Our move from New Plymouth to Alaska USA was handled with professionalism and care. We had our belongings in storage for a couple of years. Bobby ensured careful packing and arranged to have our items shipped, cleared customs and delivered to our remote location in Alaska. No roads into our town so came over on a ferry. Even our fragile items were carefully wrapped, boxed and delivered. Thank you Bobby, Robyn and your hard working crew."
    Rating by: Raewyn  |  Rating posted: 16th Mar, 2018  |  Contact: Bobby Johns  |  Job date: Nov, 2017
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Raewyn16th Mar, 2018More details…
  • 100%
    "This is the most organised and careful moving company I have ever used. Everyone we dealt with in the company was extremely polite, well-organised and efficient. "
    Rating by: Jane  |  Rating posted: 12th Mar, 2018  |  Contact: Parvinder Singh  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jane12th Mar, 2018More details…
  • 100%
    "We were so happy with our experience with Van Lines. We were moving to a new town and they made everything so much easier for us - physically and mentally! The way they packed up our couch and precious large furniture was fantastic and it took so much stress of us to have their help."
    Rating by: Belinda  |  Rating posted: 20th Oct, 2017  |  Contact: Redem Vinuya  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Belinda20th Oct, 2017More details…
  • 100%
    "All contact with Vanlines was seamless and they responded quickly and efficiently to our requests. We had a small issue which was resolved asap and to our satisfaction. The 2 guys that came in and packed our home were wonderful and very friendly and also sympathetic to my emotions about leaving my home of 10 years."
    Rating by: Antoinette Naera  |  Rating posted: 18th Oct, 2017  |  Contact: Matthew Woodley  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Antoinette Naera18th Oct, 2017More details…
  • 100%
    "A first class, competitive service performed by outstanding people."
    Rating by: Richard  |  Rating posted: 16th Aug, 2017  |  Contact: Liz Skelton  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard16th Aug, 2017More details…
  • 90%
    "Well so far so good!
    Sandra was very accommodating to me with regards to arranging payment and dealing with my phone calls to check everything was running as it should, I am not very good at letting other people take over! Slight hiccup in communication once but rectified quickly. The guys that packed my stuff for my move to England were considerate of my belongings and as far as I could tell very vigilant with the care the took wrapping and packing. They were friendly and good humored even with me observing them work. I am looking forward to following up this feed back positively when my stuff reaches it's destination.

    Many thanks.
    Rating by: Tracey  |  Rating posted: 30th Jun, 2017  |  Contact: Sandra williams  |  Job date: Jun, 2017
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Tracey30th Jun, 2017More details…
  • 100%
    "Very pleased with the service received from NZ Van Lines. There was excellent communication throughout the move. The team who delivered our belongings were friendly, professional and efficient. "
    Rating by: Neil   |  Rating posted: 16th Jun, 2017  |  Contact: Christina Antonio  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Neil 16th Jun, 2017More details…
  • 25%
    "I too wish I read about this company before using their services... We have recently move from Wellington to Melbourne for professional reasons. The first suspicious act was that my wife's Michael Hill watch "disappear" from her bedside table while the move was underway. We didn't say anything as we gave the workers benefit of the doubt.
    However, total different story when our goods arrived. Christmas gift for the gift, still in their boxes never arrived, including two expensive brand new scooters, a shoe cabinet with expensive shoes never arrived, brand new set of clothes and shoes for the kids, and basically all goods of value (family bible from 1856, valued at $3000), a set collection of hand made gold plated plates, wedding items such as Hermes tea cups... The list goes on. There is absolutely no doubt that our boxes were open and checked as we found items that we packed ourselves. If you must use them, I highly recommend that you take as many pictures of boxes, their description etc... do not trust their paper work and their workers. I will never use them again, their are to be avoided at all cost.
    Rating by: Olivier  |  Rating posted: 17th Apr, 2017  |  Contact: Char  |  Job date: Feb, 2017
    Communication: 20%  |  Quality: 20%  |  Reliability: 20%  |  Value: 40%
    Olivier17th Apr, 2017More details…
  • 13%
    "I moved my household furniture plus garage and fitness equipment. The movers actually unpacked some of the items I had previously packed to see what was inside. Half of my items were stolen and never delivered at the other end. This includes some rather large items as a couch I picked up in Hawaii for 4,200 USD, most of my tools, some fitness equipment and various bits and pieces. NZ Vanlines refunded half my moving cost which is just a fraction of what was stolen by their workers. I would not use these thieves ever no matter what the quote is."
    Rating by: Alex  |  Rating posted: 2nd Mar, 2017  |  Contact: Mike Brittain  |  Job date: Jan, 2017
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Alex2nd Mar, 2017More details…
  • 13%
    "I too got caught out as it didnt occur to me to look online for their feedback page. I went to the phone book first like many of us do and then got all the great lip service that sealed the contract.
    I paid this company the top price to package the whole house and unpackage at my new destination.
    This company lost thousands of dollars worth of my furniture and effects and many items were not even wrapped, leaving them chipped, cracked or broken.
    I purchased all brand new furniture prior to my shift and this went straight into NZ Vanlines truck. I went back to the house when it was empty to vaccume and clean ready for the new buyers, only to find the NZ vanlines packing crew in my vege garden/orchard, raiding all the produce and bagging it up. I made a ph call complaint to NZ Vanlines, but they wernt interested in following it up. On delivery the expensive beds had been dragged across concrete and the base side fabric as well as mattress were wripped to shreds. Much of my porcelaine outdoor pot sets were smashed and 3 very large box's of new silk and linen fabrics went missing along with other furniture and effects. If that wasnt enough, it then became a very long battle with this company to get them to pay out the insurance cover which I had taken out, I took out full insurance cover to cover such an event, not expecting it to happen to this extent. This insurance was very expensive. I supplied receipts for the purchased new furniture to NZVanlines and took photos of all the broken furniture and effects, yet they were still making it near impossible to get my insurance payment. NZ Vanlines tried every trick in the book to try and worm out of paying up.

    In the end I had to state I was going to go to Fair Go before they paid out.

    This has to be the worst removal company in NZ.

    A schedule of furniture and effects done by the removal company and paying full insurance is not enough today to protect the customer as NZ Vanlines chose to ask me to prove the age and condition of each item of furniture and effects. They were implying that I was lying to them that everything was new. Fortunately for me I had kept all receipts which had the date of purchase which was only a couple days prior to my shift.

    If I could suggest one important thing to everyone who is shifting home, it would be,: Take Photos of Everything and Keep all Receipts.

    But most of all: Do Not Use NZ VANLINES.!!
    Rating by: Mariea  |  Rating posted: 27th Nov, 2016  |  Contact: NZ Van Lines  |  Job date: Mar, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Mariea27th Nov, 2016More details…
  • 38%
    "Do not use this company. I am sorry I didnt read the rating of this company here before using them. I had used them (indirectly) many years ago when moving to NZ and got them to quote for our move back to UK. They came and estimated twice to make sure they got the right figures. We carefully took them through all the items and they even said they were conservative in their figures and had allowed extra. They came in at a little above some others and when this was mentioned they then cut their price to match. Should have started to worry when they got the wrong address on the invoice. They turned up, packers were cheery enough but they were short handed and did not have big enough vans and only just finished the job shortly before we left. After we got to the UK they then sent us another bill to increase the cost by 20% as there were more cartons than THEY had estimated (despite the fact that they did the estimate after being around TWICE). This was quite clearly extortion as they would not send our effects until this extra bill was paid. We eventually negotiated the extra back to ONLY 10% more. Then they couldnt find the payment we made and held up our effects from another two weeks then they miraculously found it in their account. Having spoken to someone in the moving trade apparently they are not doing so well and need to create more revenue and this is how they do it.

    Then they couldnt even get the contact details correct of the UK end mover who was delivery our effects. Gave us some spurious phone number.

    Also their insurance worked out to be the most expensive, so check on this as part of the total cost before you choose your moving company.

    If I knew all this I would have gone with one of the other movers and avoided all this hassle.
    Rating by: Jang  |  Rating posted: 8th Mar, 2016  |  Contact: Susan West  |  Job date: May, 2015
    Communication: 10%  |  Quality: 60%  |  Reliability: 60%  |  Value: 20%
    Jang8th Mar, 2016More details…
  • 15%
    "We rue the day we chose NZ Van Lines for our relocation from Christchurch to the Bay of Islands!

    The representative promised so much care would be taken with our chattels, estimated our job and volume and negotiated our quote down until it was $1,200 more than the next quote, but we went with it because we were told we would have our things packed in the one truck and not moved until they came out at the other end. We preferred this over the container option as being transported off and on various trucks, trains, ferries etc seemed more of a risk for damage to us.

    It all went wrong on the first day. They didn't do a reconnaissance as we suggested, as to where to park the truck on our hill and ended up getting it stuck in a grass verge, which took 1.5 hours to sort. This was 2.5kms from our house so the ferry vehicle was gone for considerable periods of time each trip. The job ended up taking 10 hours instead of the indicated 4, and when they went to our business address to pick up the remaining chattels, which by now my husband had loaded out on to the street to save time, they announced there was no room in the truck as we discovered they had already loaded another delivery in the front half. So at 6.30pm on a Friday night, he had to stand there guarding it for 2 hours whilst I contacted the rep and insisted they send another truck to take it back to the depot. Eventually this happened and we were told it would be sent the following week.

    Two days later, halfway to our new destination, we get a text from the rep requesting a further $1,800 from us over and above the $6,400 we had already paid because the job took longer than anticipated. As we were on the ferry then had a long drive with intermittent cell coverage I didn't reply that day. The next day we received an email from the company requesting the further payment or our chattels could not be delivered. I emailed back that we had a contract and had paid the amount as per contract and would not be paying any extra. We received another email stating they had reassessed the volume, which they claim we understated to them and they had quoted on considerably less than they picked up (we pointed out that their rep had gone through our entire house and we had not purchased any additional items or hidden anything from them) and now wanted a payment of $1,600 to ensure delivery. I tried ringing our rep but she would not answer our calls, I tried calling the area manager but he wouldn't return our calls, so I wrote an email to the CEO, whom the company encloses a letter from thanking us for choosing "the number one removal company in NZ" and giving us his personal assurance that our possessions would be treated with care by their highly trained staff etc. A brief email came back the next day stating he would look into it. The day before our delivery was due, we had not had a phone conversation or confirmation from the company confirming that our chattels would actually be delivered, so in the afternoon we had our lawyer write a letter demanding the delivery as per contract.

    At 5.30pm the night before due date we received an email stating we would get our delivery at no further cost. The next day, being delivery day, I had to call the Auckland office and ask when exactly the truck would be turning up so we wouldn't inconenience people on our shared access and was told 2pm. At 3pm I called back and asked it was far away and was told it would be here within the hour. At 5.15pm I called the company again and the office was closed. At 6pm we decided it surely wasn't coming that night and our real estate agent ran around town organising an air bed and bedding for us as the town was booked out for Waitangi weekend. At 6.40pm the truck arrives!

    For the next 4 hours we helped the 3 guys unload and carry things down our 2 flights of stairs or they would have been here until Midnight! Broken and damaged furniture was handed over, much to our distress, including a new table with only 3 legs... "The other one will be in the truck somewhere" they said! Half the things in that first load weren't even there.

    After the long weekend I wrote once again to the CEO and our lawyer to point this out, request a copy of our inventory which we had never been given but were asked to sign off on at 10.30pm on the Friday night ("subject to inspection" I signed it) asked for a list of the remaining items to be delivered and a date and time for this. No response again. After 3 days and more emails and phone calls on our behalf, we were told it would all come that Friday.

    Well it did.... All jammed into a small truck, dinged, damaged, scraped and broken. Then we were told that the truck with our goods in a container plus another one, had been written off in an accident the day before, the driver was in hospital, and sorry, some of our stuff got damaged. After they dropped it all in various rooms, that was the last we heard from them.

    As we unpacked over the weekend we discovered box after box of broken items, all the fragile boxes squashed, torn open, knocked about, but the worst thing.... a box of bathroom toiletries etc had been dropped on the bedroom floor and unbeknown to us, a broken bottle had leaked all through our very expensive carpet and wrecked it. So now we face a 4 week wait to have it ripped up and new carpet relaid so we can't unpack or move in downstairs in the meantime and it is a $20-25k job due to NZ Van Lines incompetence!

    Do NOT consider this company! From what we hear, under quoting to get the job then demanding more money before delivery is a tactic, the promises are empty, the follow up is zero, right through to the top. No real apology and no attempt whatsoever has been made to rectify this situation and our relocation went from exciting to a nightmare in the space of a week.

    Rating by: Linda  |  Rating posted: 18th Feb, 2016  |  Contact: Linda Ponsonby  |  Job date: Feb, 2016
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 40%
    Linda18th Feb, 2016More details…
  • 18%
    "Used NZ Van Lines to relocate our house lot of chattels from New Plymouth to Kerikeri.
    Their representative conducted a pre-move survey of our chattels and quoted us accordingly, we were told we would require a whole truck. When moving day came and the truck arrived it had another two jobs already loaded and they could not fit all of our stuff on. We had to leave some items behind and were not even offered a discount for this.
    Van Lines were instructed to load certain items, that had been clearly labeled in the presence of their representative, last into the storage facility in Kerikeri so we could access them first, for business purposes when we needed them. When we arrived in Kerikeri, several weeks later, and opened our secure storage facility, we found, to our shock and disappointment, that not only had our instructions re the marked items not been followed, our chattels had been haphazardly, I won't even say stacked, they had been thrown into the storage lockup causing damage to multiple items, including a motor scooter belonging to our son.

    I photographed the way our stuff had been load into the storage facility and the damage that had been caused to multiple items and sent it to NZ Van Lines for an explanation.

    Their representative acknowledged that their contractors had failed to look after our chattels and store them appropriately and said they would compensate us for the inconvenience and damage. I spoke to them on several occasions and they informed me they were discussing what sort of compensation they would offer, that was nearly two months ago, and we have not heard from them since.

    I will never use this company again and I warn others to beware of employing this company to move anything of value to you, anywhere at all.
    Rating by: Murray  |  Rating posted: 19th Sep, 2015  |  Contact: Matthew Woodley  |  Job date: Mar, 2015
    Communication: 30%  |  Quality: 0%  |  Reliability: 30%  |  Value: 10%
    Murray19th Sep, 2015More details…
  • 0%
    "Shipment arrived on the 26th november did not get a letter with import forms to fill in till 1st December. Then sent import tax bill dated the 6 but did not get until the 10th. Paid for it directly in to the business account and told it will clear the next day then operations will take over. Operations after taking over said they can not deliver till the new year due to Christmas. It takes them the same amount of time to deliver it from the port to CBD as it took for it to be shipped from the other side of the world. Poor customer support and I would not recommend their service to any one. Friend also had used them moving back home to NZ and also had issues with them delivering their goods."
    Rating by: Ross  |  Rating posted: 20th Dec, 2012  |  Contact: NZ Van Lines In General  |  Job date: Dec, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ross20th Dec, 2012More details…
  • 18%
    "Breakages and deliberate damage. Will never use again"
    Rating by: Kate  |  Rating posted: 30th Jun, 2009  |  Contact: Not Sure  |  Job date: May, 2009
    Communication: 10%  |  Quality: 0%  |  Reliability: 50%  |  Value: 10%
    Kate30th Jun, 2009More details…
  • 5%
    "Absolutely terrible service from all departments. We were promised our goods 3 weeks before actual arrival - slept on the floor during this time. They were highly unprofessional in their dealing with us, even going as far as to have a pre-recorded message letting us know they were too busy to return calls.

    Would never deal with them again, they cost us a lot of time and money and accepted no responsibility for their complete incompetence."

    Rating by: C  |  Rating posted: 14th Aug, 2007  |  Contact: Auckland Branch  |  Job date: Jan, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    C14th Aug, 2007More details…
  • 75%
    "They were wonderful, and it was a very hot day - the job took a lot longer than anticipated as they drive was long and steep. They just kept on smiling!"
    Rating by: Johanna  |  Rating posted: 9th Feb, 2007  |  Contact: Graham Bowker  |  Job date: Dec, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 0%  |  Value: 100%
    Johanna9th Feb, 2007More details…

Unauthenticated ratings (1)

  • 88%
    "Very reliable, no breakages, or anything missing. More expensive than other companies though."
    Rating by: Gemma  |  Rating posted: 10th Feb, 2007  |  Contact: X  |  Job date: Nov, 2002
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Gemma, 10th Feb, 2007More details…