Shower Solutions

Ratings

98%

"grayson and his team did amazing job, i went through few quotes and found grayson very professional, a person who gives you range of option to suit you budget. he has got a great team highly reliable and honest. great work ethics. the job started on time and was done perfectly on time. really happy with the work that is done and the price that grayson gave us. me and my wife highly recommend shower solution for any bathroom need. grayson is good to deal with. thanks paresh "
Rating by: Paresh Parmar | Rating posted: 2 days, 19 hours and 28 minutes ago | Contact: GRAYSON FORD | Job date: Sep, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Paresh Parmar•2 days, 19 hours and 28 minutes ago•More details…
90%

"I had my shower replaced with Shower Solutions and was pleased with the result. The tiling looks great and Grayson made some helpful suggestions. The work was completed with in the agreed timeframe. "
Rating by: Denise | Rating posted: 30th Aug | Contact: Grayson | Job date: Aug, 2017
Communication: 90% | Quality: 90% | Reliability: 100% | Value: 80%
Denise•30th Aug•More details…
83%

"Thank you for great job done!"
Rating by: Jillian | Rating posted: 29th Aug | Contact: Grayson Ford and assistants | Job date: Aug, 2017
Communication: 90% | Quality: 80% | Reliability: 80% | Value: 80%
Jillian•29th Aug•More details…
100%

"Great product and service. Installer was very capable and offered advice re size aND preparation.. Sourced the specific tap wear I wanted. Recommended. "
Rating by: Alison | Rating posted: 28th Jun | Contact: Grayson | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alison•28th Jun•More details…
98%

"Our shower replacement job was done efficiently, on time and with no problems. "
Rating by: Annette | Rating posted: 19th Jun | Contact: Grayson Ford | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Annette•19th Jun•More details…
100%

"Great job done well. Recommended by a friend and I am so happy with my shower."
Rating by: Kylie | Rating posted: 4th May | Contact: Stefanie | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kylie•4th May•More details…
98%

"Had a very good experience with shower solutions we had two showers replaced and Grayson explained everything that was going to happen step by step. Was always in communication the whole way this was very important to us as we have had a bad experience with a one man bad company that prossised things and never followed through overall they are much better shower and I wish we had found this company earlier"
Rating by: John T | Rating posted: 4th May | Contact: Grayson | Job date: Mar, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
John T•4th May•More details…
15%

"3 months on & the shower glass treatment doesn't bead like it did in the first couple of weeks, or per the advertising . We aren't happy and there is no customer satisfaction or mediation available. It's basically their opinion versus ours. The warranty is utterly useless if our claim can be so easily dismissed. To avoid soap scum we were told not to use soap! I expected what was demonstrated & advertised and have been hugely disappointed. An expensive treatment that doesn't… stand up to it's fake warranty. Bullying customers into paying when they are not satisfied is a sure way to get a bad review and will quickly earn a poor reputation. Dealing with Shower Solutions has been well under our expectations considering the name. We had thought we were in the hands of professionals, but had to deal with revisits and outsourced contractors who couldn't speak English. We were also advised to not have a hot shower with our shower dome in case our shower exploded... Upsetting."
Rating by: Esther | Rating posted: 3rd May | Contact: Grayson Ford | Job date: Jan, 2017
Communication: 10% | Quality: 10% | Reliability: 20% | Value: 20%
Esther•3rd May•More details…
100%

"This company was amazing with fitting my new shower, very reliable and turned up on time, the job got done on time and right as quoted. I highly recommend Grayson and his team!"
Rating by: Danni | Rating posted: 13th Mar | Contact: Grayson | Job date: Feb, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Danni•13th Mar•More details…
100%

"We had our shower replaced after consultation with Grayson. I originally just wanted cosmetic door replacement but after looking Grayson advised the shower may be leaking so we chose a full shower replacement. He was correct and my whole floor had to be replaced. Being an old house they found all sorts or issues along the way but the team were able to fix everything as it came up and still finished in a reasonable timeframe. The staff were friendly, professional and competent. I would… recommend them to anyone. My shower looks lovely and we plan to have more work done by the shower solutions team at a later date."
Rating by: Molly | Rating posted: 12th Mar | Contact: Grayson | Job date: Mar, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Molly•12th Mar•More details…
25%

"BUYER BEWARE. USE AT YOUR OWN RISK. We have had the most disappointing experience for our bathroom renovation you could wish for. This Company was the only Company I could find who could do the shower size we were after 1.2 x 1m. Bad move to use them! Extremely shoddy workmanship with a finishing silcon job that we have to completely redo ourselves. The moving of the waste pipe had to be done twice as it was put in the wrong place the first time. The shower base is cracked in 1 corner. The base… took 9 hours for two people to put in and then they had to come back and redo it as it was15mm out of level. When they came back to put the lining up and finish the job off they split the wood surrounding the shower and just left it. Two floor tiles have been chipped. We have gapping holes that require filling around the base now and to top it off a drill bit has been broken off inside the lining when putting the rivets in to hold the shower together. Now we have rust running out of 1 corner of the shower. Grayson gave us the option to have a $1200.00 price reduction or rip the shower out and start all over again. We had no faith in the Company that they would not do any further damage so we took the price reduction. It still cost us $5577.00! Now we have major repairs to do to get it looking respectable and not an embarrassment for us. The entire process took 8 days to complete and we had to groom the bathroom afterwards as it was left in a real mess although they state they will groom the bathroom once job is completed. They mixed the cement for the base in the bathroom which created loads of dust and did they think to close the bathroom door to keep the dust from going through the house?? NO!! I had to tell them a few times to keep the door closed. Grayson was very apologetic and said he had a real problem finding skilled staff. The guys were very pleasant and did turn up when they said they were going to but sadly unskilled for the job. If you do use this Company make sure you ask what "prepare wall' means in his quote. It is a very broad term. We required some gibbing (not stopping) and 2 nogs and that set us back an extra $550.00!! on top of our quote. Our advice is if you can use someone else do so!!!"
Grayson responded:
"Hi Debbie, Thank you for your feedback, we acknowledge there were some defects to the shower unit installed and had offered to fix this up at no cost to you however you agreed to the discount to accept the shower as is. All our trades are highly qualified and have been doing this for over 5 years. We have tried on numerous occasions to come back to look at the issues but was turned down. "
Rating by: Debbie and Murray | Rating posted: 7th Mar | Contact: Grayson Ford | Job date: Feb, 2017
Communication: 90% | Quality: 0% | Reliability: 10% | Value: 0%
Debbie and Murray•7th Mar•More details, one reply…
100%

"7 November 2016 We have no hesitation in recommending shower solutions. We had a shower replacement and new toilet fitted. Shower Solutions were easy to deal with, Grayson was prompt with replies and explained clearly what they were going to do. The job was well done a number of problems were encountered during the installation, they were dealt with and solutions found. The job was completed in a day. The finish was very good and the bathroom was left spotless. Thank you Andy. I have… renovated and refitted 9 bathrooms in the last 10 years and Shower Solutions are certainly at the top of the list on service, finish and price Thanks Paul & Gail"
Rating by: Paul & Gail | Rating posted: 9th Nov, 2016 | Contact: Grayson Ford | Job date: Nov, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Paul & Gail•9th Nov, 2016•More details…
98%

"Shower Solutions had been recommended to me & I was not disappointed.Communication was easy and thorough, the installaion was very well done with great care taken to protect the surrounds and entry through the house. Cleaning up after the installation and the taking away of all debris was thoughtful and well done. I am 100% pleased with the work carried out."
Rating by: Nanine (Nan) | Rating posted: 23rd Sep, 2016 | Contact: Grayson Ford | Job date: Sep, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Nanine (Nan)•23rd Sep, 2016•More details…
98%

"Shower solutions were fantastic to deal with. We had ongoing leaking shower issues so contacrlted Grayson to replace our shower (and a shower door in another bathroom as well) the job was completed quickly with no hassle and the shower looks amazing. And more importantly... no more leaks or any issues. I would recommend Grayson and shower solutions for anyone wanted to replace their shower."
Rating by: Aimee | Rating posted: 23rd Sep, 2016 | Contact: Grayson Ford | Job date: Jul, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Aimee•23rd Sep, 2016•More details…
18%

"I wouldn't recommend them to anyone, I came to you's with what I wanted an you's stated you's can deliver in which you's never accede. On arrival to examine my bathroom you's never stated on there maybe some difficults or even major problems. I believe this is your line off profession its your duty to give that kind off info, so it give the customer a more understanding to choice what best suits them. Don't come on the day after I book you's in an say it's a major job costing a lot more, which… lead me getting a 9 by 9 instead a 12 by 9 then days later you's try charge me a 12 by 9. Could save all this drama if you did your job from the start Real dodgy an misleading"
Paul responded:
"Really sorry hat you are dissapointed Daniel, however this is the first we had heard of your complaint. Unfortunately as explained to you due to the original layout and costs involved you were limited with your options. We did explain all this to you and you gave us approval to proceed as advised."
Rating by: Daniel | Rating posted: 20th Jul, 2016 | Contact: Grayson ford | Job date: Jul, 2016
Communication: 0% | Quality: 40% | Reliability: 20% | Value: 10%
Daniel •20th Jul, 2016•More details, one reply…
0%

"This was really a disappointing experience. I asked this company to come to my place and provide a quote for fixing the shower, and they advised that they didn't do those sort of jobs. However, their webpage says "We fix showers". This is really disappointing and misleading information. "
Stefanie responded:
"Hi Pedro, thank you for your feedback and we do apologize for the miscommunication. Our website does indicate that "We Fix Showers" but refers to our full shower replacement service that we offer. We don't get involved with repairs and replacement parts as there are so many different brands of showers out there, so finding the correct part can sometimes be close to impossible. "
Rating by: Pedro | Rating posted: 9th Nov, 2015 | Contact: Stef | Job date: Nov, 2015
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Pedro•9th Nov, 2015•More details, one reply…
100%

(no comment)
Rating by: Raymond | Rating posted: 22nd Oct, 2013 | Contact: Paul King | Job date: Jun, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Raymond•22nd Oct, 2013•More details…
100%

"Great job. Highly recommended"
Rating by: Robert | Rating posted: 22nd Oct, 2013 | Contact: Paul | Job date: Jul, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Robert•22nd Oct, 2013•More details…
100%

"I was most impressed with the whole experience of having our shower door and frame replaced, a very professional company from the first phone call to the late night installation (because they were so busy), the quality of workmanship is outstanding, the people I spoke to knew what they were talking about and the installer even cleaned up!! Brilliant! I would recommend them to anyone. Thank you."
Rating by: Annette | Rating posted: 15th Mar, 2011 | Contact: Paul | Job date: Mar, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Annette•15th Mar, 2011•More details…
100%

"Quality work, good communication"
Rating by: Simon | Rating posted: 15th Mar, 2011 | Contact: Paul King | Job date: Feb, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Simon•15th Mar, 2011•More details…
100%

(no comment)
Rating by: Graham | Rating posted: 30th May, 2010 | Contact: Paul King And Nilesh | Job date: May, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Graham•30th May, 2010•More details…
98%

"Can't speak highly enough of Paul's work and commitment to attaining exactly what we wanted in securing a shower that didn't leak.. Thanks Paul. Regards Carol"
Rating by: Carol | Rating posted: 23rd May, 2010 | Contact: Paul King | Job date: May, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Carol•23rd May, 2010•More details…
100%

"The service I experienced from Shower Solutions was faultless. The staff are very friendly and easy to talk to and go out of their way to help. I highly recommend this company and I will definitely deal with them again in the future. "
Rating by: Ian | Rating posted: 20th May, 2010 | Contact: Paul King | Job date: Apr, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ian•20th May, 2010•More details…
100%

(no comment)
Rating by: Clodagh | Rating posted: 19th May, 2010 | Contact: Paul | Job date: Feb, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Clodagh•19th May, 2010•More details…

Unauthenticated ratings (3)

100%
"Great to deal with, nice & simple, very happy with their product & service."
Rating by: Craig | Rating posted: 6th Apr, 2011 | Contact: Paul | Job date: Mar, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
Craig, 6th Apr, 2011•More details…
75%
(no comment)
Rating by: Tony | Rating posted: 15th Mar, 2011 | Contact: Paul King | Job date: Feb, 2011
Communication: 60% | Quality: 80% | Reliability: 80% | Value: 80%
This rating has not been authenticated so it doesn't count towards the overall rating
Tony, 15th Mar, 2011•More details…
100%
"Pleasure to find competent tradesmen who also do what they say they will do"
Rating by: George | Rating posted: 20th May, 2010 | Contact: Paul | Job date: Apr, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
George, 20th May, 2010•More details…

Shower Solutions / Shower Doors & Screens in East Tamaki

Unauthenticated ratings (3)