Primary contact
Pascal Pinguet
Postal address
Unit 4 33 Ulric St,
Plimmerton,
5026
The team have been phenomenal to work with and Andre really does you proud. It was lovely to see the guys all getting on well with eachother and it appeared they all… enjoy what they do and have a real respect for Pascal.
"He also didn't try to unnecessarily up-sell us on the top floor system, he said the mid floor heat would rise, put a vent close to the… stairwell, and he was right top floor is nice and warm as well, saving us thousands.
We highly recommend them.
Pascal was really straightforward to work with. He was clear about his availability, showed up to quote when he said he would, and best of all he listened carefully to our needs and questions. He recommended installing a wall-mounted Fujitsu unit in a different location, to prevent heat loss up our open staircase. We gave this a try, and as a result our living… room actually reaches temperature now (where the previous heat pump would run almost constantly, sending all its heat straight upstairs).
The installation process was equally straightforward, despite the install location being a tight fit. Steve is a real professional: he was courteous, he let me know what to expect and he was careful with our property. Best of all, he had a good sense of humour - essential on a wet, miserable installation day.
He gave us good advice on how to use the unit to best advantage too, which I really appreciated.
It's nearly a month in and we're very happy with the unit (especially our cat). We particularly like the WiFi control that lets us turn the heat pump on/off remotely (handy when you're going to be home earlier or later than expected). The app is also a bit more user friendly than the remote (although that is fine).
I would definitely recommend Smart Air Solutions if you're looking for a new unit.
Steve the Installer is a great ambassador for Smart Air. He did a very good job from communication, the installation through to the clean up and the user training.
Really, these guys did a wonderful job and I would not hesitate to… recommend them to potential customers.
"Highly recommend!
"The quote arrived that same day, and was at a price that matched high end retail pricing.
The install was done to an exceptionally high standard, with absolutely no mess… left behind. The installer was courteous to our property and items.
After-care has been amazing, particularly when our 3 year old destroyed the new remote by accident. I really appreciated how helpful Pascal has been.
I cannot recommend Pascal, and his customer focussed business enough to others. My only regret is not speaking to him earlier.
We sold the house and purchase another house with an existing Fujutsu heat pump that was 6 years old. We had a quote from Smart Air Solutions to install another Fujitsu heat pump and accepted that. Again, very competitive pricing and… an excellent job.
We had a fault with the 6 year old heat pump and while the warranty had expired Fujitsu and Smart Air Solutions came to the party and fixed the heat pump under warranty even though it was just out of warranty. You can't ask for better than that. Pascal and Steve did a fantastic job and I would use them again.
Will definitely be recommending to family and friends.
Thank you so much for the heat pump we absolutely love it!
Instillation day was during a Wellington southerly with heavy downpours . The team of 3 arrived to our… difficult to get to home with smiles on their faces , new heat pump and tarpolian for my carpets . They were professional , experienced and even fixed bad wiring in a plug for me and a second hand lamp that never worked- complimentary. I was given a easy to follow full explanation of how to use the remote and it was set up for us to begin our mornings and arrive home from work warm as toast .
Pascal knows his stuff our heat pump works brilliantly . In areas of the house we are warm and cosy at a low running cost .
So fantastic service , product and prices . Extra care with tarpolins , no complaints about weather or access and a quick complimentary fix of switch and lamp ... this is an unbelievably great company and I have been recomending them to everyone .
Thank you thank you to the Team at Smartair Solutions .
Would happily recommend them to others.
"When called to reinstall correctly Pascal did come and 're-install' but it wasn't to a later date when we had our heat pump cleaned by an unrelated company that it was brought to our attention that the heat pump was yet again coming away from the wall and also not level which lead to it leaking everytime we used the heat pump on cool.
We had Fujitsu come out to… inspect and they then sent another heat pump company out (at their expense) to take the heat pump down and fully and correctly reinstall the heat pump. It was mentioned to us that the original installation of the heat pump (by Smart Air Solutions) was not of a satisfactory standard and was done in a quick and shoddy way.
We now deal directly with Fujitsu (Not Smart Air Solutions) for future work/repairs on our heat pump.
We were disappointed that the cost of the full re installation ($500) was left to us (luckily Fujitsu took it upon themselves to pay) and that Pascal didn't so much as offer an email to say he was sorry for the poor installation and inconvenience caused.
We called Smart Air because we wanted advice - we were unsure of the best ie most cost effective way to heat our house - last winter we'd had huge power bills even though we have a wood… burner.
Pascal came to our house and looked at all the different heaters we use, and explained about the amount of power they consume... The least efficient heater he explained was the one in the lounge that we used when we didn't have the fire going. So we agreed that a heat pump in the lounge would be a good idea for those times when it was too much of a hassle to light the fire. He talked about the different heat pump options and measured up our space, and talked about positioning to blow air through the lounge, into the kitchen and up the hallway too.
His team came back a few days later to install the heat pump and they did a good job, were friendly and set it all up for me and showed me how to work it, and best of all didn't make a mess (like other trades people have done in the past!)
We are loving the heat pump! It's great because we have a young daughter and in the morning can quickly heat up the area and warmth even goes up the hallway. I don't have to muck around with the fire when I'm in a hurry in the evening making dinner etc. Best of all we have noticed that our power bill is less than this time last winter even though we've used the heat pump every day since it was installed.
I definitely recommend smart air... Get them to look at your whole house and tell them about how you live before making a decision about what to get in the way of heating!
We would like to express our thanks for the wonderful job that was done by your team, especially Axel the ‘electro-magician’ and Steve for doing such a clean and neat job with the pipe-work.
"I wouldn\'t hesitate to use them again.
"The installation was completed on the day arranged, to a good standard and with no mess left behind.
"When I questioned Pascal about the model he recommended for us versus one another company had suggested (which was smaller and cheaper), he very clearly explained why we needed the larger model - which was better priced than the competitor\'s… one of a similar size.
Both the indoor and outdoor units were mounted very professionally and tidily and the electrical work was done to the same high standard. I cannot recommend Smart Air Solutions highly enough!
After getting several quotes we were getting quite dismayed as a lot of company’s said that it was not possible.
When we contacted Pascal at Smart Air Solutions he turned up promptly, found several solutions and we had a quote the next day.
It has been a pleasure dealing with Smart Air Solutions due to their professionalism, punctuality and can do attitude.
The work was carried out very… effectively, in a really tidy manner and always with a smile, what a difference from a lot of other trades that have dealt with in the past.
The ducted heatpump is amazing. So quiet, effective and really quick too. We would never go without one again !! Such a cost effective solution to heat a large house too.
We would have absolutely no hesitation in recommending Pascal and Smart Air Solutions to anyone that needs a heatpump.
His professionalism, punctuality and approach can not be faulted. Thank you so much.
We will definitely use Smart… Air again.
Primary contact
Pascal Pinguet
Phone number
0212762782
Phone number (alternative)
042336161
Website
www.smartairsolutions.co.nz
Availability
This week/ASAP
Physical address
33 Ulric St,
Plimmerton,
5026
Postal address
Unit 4 33 Ulric St,
Plimmerton,
5026
About us
Smart Air Solutions has over 24 years industry experience in refrigeration, commercial and domestic airconditioning and heat pumps.
IQP registered.
What we do
Smart Air Solutions are a small niche company that specialise in designing or choosing the BEST unit for your application. We realise that this is not a one size fits all industry.
Some of the services we offer include; design and build packages, consultancy service, tailored asset management service, IQP registered, IQP reports, controlled climate and IT suite design, preventative maintenance, ventilation.
We are major brand accredited installers.
We stand by and personally guarantee anything that we install.
We will turn up when we say we will. We will do exactly what we say we will, we will be very competitive and we will do all of this with a smile!
Categories we service
Refrigeration Contractors, Heating / Heating Repair Services, Heat Pump, Air Conditioning Service, Air Conditioning Contractors, Air Conditioning & Refrigeration, Air Conditioner Repair
Areas we service
Whitby, Wellington Region, Wellington City, Wellington CBD, Waitangirua, Waikanae, Wadestown, Vogeltown, Upper Hutt, Totara Park, Titahi Bay, Thorndon, Tawa, Taita, Strathmore Park, Stokes Valley, Southgate, Silverstream, Seatoun, Roseneath (Wellington), Raumati, Ranui Heights, Pukerua Bay, Porirua East, Porirua Central, Porirua Area, Point Howard, Plimmerton, Pinehaven, Petone, Pauatahanui, Paremata, Paraparaumu, Papakowhai, Paekakariki, Otaki, Otaihanga, Oriental Bay, Onepoto, Normandale, Ngauranga, Ngaio, Newtown, Newlands, Naenae, Mt Victoria, Moera, Miramar, Melrose, Melling, Maymorn, Manor Park, Mana, Makara, Lyall Bay, Lowry Bay, Lower Hutt, Linden, Kilbirnie, Khandallah, Kelson, Kelburn, Karori, Karehana Bay, Kapiti Coast Area, Kaiwharawhara, Johnsonville, Island Bay, Hutt Valley Area, Houghton Bay, Hataitai, Happy Valley, Grenada Village, Elsdon, Crofton Downs, Churton Park, Cannons Creek, Camborne, Brooklyn, Broadmeadows, Birchville, Berhampore, Belmont (Lower Hutt), Avalon, Ascot Park, Alicetown
Rang and shortly had Pascal on-site for inspection and received a quotation that evening An install date was arranged.
On the day Pascal and his team arrived on time and got organised with equipment etc. the crew then got stuck in and worked quickly installing ducting, outlet holes as necessary and the outside unit, an Electrician then arrived onsite and… cabled the outside unit to the power and added sensor cable.
The following day the ceiling Fan unit and air splitting box was setup and ducting connected, unit then tested satisfactorily.
Since then we have tested heating nice, background warmth, and coolingalso satisfactory.
The house is the same temperature in all rooms.
Thoroughly recommend to anyone seeking Heatpump installation."
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%