Name: Smart Air Solutions Ltd
Telephone: 0212762782
Rating: 99

Ratings

100%

"This is the second time in recent years that we've engaged Smartair Solutions to install a heat pump. That probably tells you all you need to know about how we rate their service. But to be sure, the installers Josh and Calen did a great job and Pascal was once again a pleasure to deal with and on the day of the install went "well above and beyond the call of duty" when helping to remove a stubborn tree stump that was in the way of the outside unit. A big thanks to the team. "
Rating by: Jinyun | Rating posted: 5th Mar, 2021 | Contact: Pascal Pinguet | Job date: Mar, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jinyun•5th Mar, 2021•More details…
100%

"These guys were great. They relocated our heat pump. Their quote was accurate and the work was done to a high standard. The two technicians were professional, safe and courteous. We have a couple of toddlers and they couldn't have acted in a better way around the kids. Genuinely 10 out of 10!"
Rating by: David | Rating posted: 11th Feb, 2021 | Contact: Pascal Pinguet | Job date: Jan, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
David•11th Feb, 2021•More details…
100%

"This is the second system we have had installed by Smartair solutions. This system was a ducted heatpump to lounge/dining room, 3 bedrooms and bathroom.
The quality of the workmanship was outstanding with minimal noise and mess made (Smartair went above and beyond in containing dust and ensuring there was nothing left for us to clean). Pascal and his team worked diligently to have this installed in record time and left us with a warmer and more comfortable property.
From quote to… installation with all of the shipment delays currently, was fantastic. I recommend Smartair Solutions and Pascal to my friends, colleagues and family and will continue to use this business with all future needs."
Rating by: Joe | Rating posted: 19th Jan, 2021 | Contact: Pascal Pinguet | Job date: Jan, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Joe•19th Jan, 2021•More details…
100%

"We have just had our third heat pump installation by Smart Air solutions, having had a few put in different properties spanning the last six or so years. As always, Pascal and his team have delivered excellent service and a fair and competitive price point. If you choose Smart Air you can expect prompt and efficient communication and quoting and a no fuss, tidy and professional installation of a quality unit (great work today Andre). I highly recommend them and suggest you give them a call.… Thanks again to Pascal and everybody at Smart Air solutions!"
Rating by: Ben | Rating posted: 31st Aug, 2020 | Contact: Andre Burridge | Job date: Aug, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ben•31st Aug, 2020•More details…
100%

"Excellent communication, friendly staff, excellent workmanship."
Rating by: Jonno | Rating posted: 2nd Jun, 2020 | Contact: Pascal Pinguet | Job date: Mar, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jonno•2nd Jun, 2020•More details…
100%

"We were in process of replacing an older Gas heating system with two previous failures but were given SMARTair's name by several friends.
Rang and shortly had Pascal on-site for inspection and received a quotation that evening An install date was arranged.
On the day Pascal and his team arrived on time and got organised with equipment etc. the crew then got stuck in and worked quickly installing ducting, outlet holes as necessary and the outside unit, an Electrician then arrived onsite and… cabled the outside unit to the power and added sensor cable.

The following day the ceiling Fan unit and air splitting box was setup and ducting connected, unit then tested satisfactorily.

Since then we have tested heating nice, background warmth, and coolingalso satisfactory.

The house is the same temperature in all rooms.

Thoroughly recommend to anyone seeking Heatpump installation."
Rating by: Leslie | Rating posted: 6th Feb, 2020 | Contact: Pascal Pinguet | Job date: Jan, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Leslie•6th Feb, 2020•More details…
100%

"We can highly recommend Smart Air Solutions who installed 3 heat pumps in our house. Pascal gave great advise as to units needed. They arrived when they said they would and worked tirelessly to complete the job - even vacuumed when finished, Pascal and the 'boys' were a pleasure to deal with and we would use them again.
Give them a try - you won't regret it."
Rating by: Bob & Kaaren | Rating posted: 6th Dec, 2019 | Contact: Pascal Pinguet | Job date: Dec, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bob & Kaaren•6th Dec, 2019•More details…
100%

"Everything happened within weeks of my original enquiry. No waiting around. Good price (much less than other quotes we got), great communication, good (honest) advice, no fuss installation, house left clean and tidy. Haven’t got a bad thing to say - highly recommend."
Rating by: Kate | Rating posted: 23rd Oct, 2019 | Contact: Pascal and Co | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kate•23rd Oct, 2019•More details…
100%

"Got them to install a heat pump. Just super professional. Good price, excellent communication, very prompt, very nice to deal with throughout. Couldn't be more pleased with the outcome."
Rating by: Cody | Rating posted: 11th Oct, 2019 | Contact: Pascal Pinguet | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cody•11th Oct, 2019•More details…
100%

"Fantastic right from the very first contact. The entire team were friendly, polite, professional and punctual, an absolute pleasure to have working in our home.
Pascal is very knowledgable and answered all our questions, recommended a system that will suit our needs now and after a future renovation. Very prompt quote.
The team have been phenomenal to work with and Andre really does you proud. It was lovely to see the guys all getting on well with eachother and it appeared they all… enjoy what they do and have a real respect for Pascal."
Rating by: Karena | Rating posted: 27th Jun, 2019 | Contact: Pascal and Andre | Job date: Jun, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Karena•27th Jun, 2019•More details…
98%

"Pascal, Suzie, Gordon and Andre did an absolute fantastic job from the initial consultation through to follow up of the quote. The guys turned up on time, were polite, had great communication, excellent quality of work and cleaned up after themselves without a hitch.
Its hard to find a company that is this well refined from start to finish.

I highly recommend this company "
Rating by: Darren Clarke | Rating posted: 16th May, 2019 | Contact: Pascal and Susie Pinguet | Job date: May, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Darren Clarke•16th May, 2019•More details…
100%

"As the time had arrived to replace my old, non-functioning heat pump, Smart Air Solutions was one of 3 companies I contacted for a quote. Even before I met Pascal, I was very impressed that he contacted me to let me know he was running 5-10 mins late for our first appointment. After I had received quotes from all 3 companies I contacted, it was a very easy decision to go with Smart Air Solutions as they stood out for their professionalism, excellent communication, advice and price… competitiveness. Installation a couple of weeks later went smoothly and I am absolutely thrilled with my new Fujitsu heat pump. I have no hestitation in recommending Pascal and his team at Smart Air Solutions to anyone looking for a reliable specialist company for their air conditioning requirements."
Rating by: Shirley | Rating posted: 12th Mar, 2019 | Contact: Pascal Pinguet | Job date: Mar, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Shirley•12th Mar, 2019•More details…
100%

"Smart Air Solutions did an excellent job installing our heat pump. We were very pleased with their service from start to finish. Pascal contacted me right away to see our home and provide an estimate. Steve installed our heat pump and he was courteous, professional, and left the work area extremely clean. He also went through all the settings on the remote control, patiently explaining each function before he left. Smart Air provided a high level of quality and service. Highly recommended!"
Rating by: Chris | Rating posted: 8th Feb, 2019 | Contact: Steve Woodcock | Job date: Oct, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Chris•8th Feb, 2019•More details…
100%

"Pascal and Smart Air were fantastic, we could not be happier, the whole process was so easy, from Consultation to final install, I met with Pascal on the first day of the install, we walked around the house chose all the venting points, and options, and that was it, we came home on the third day and the house was cosy and warm, better than we expected it.
He also didn't try to unnecessarily up-sell us on the top floor system, he said the mid floor heat would rise, put a vent close to the… stairwell, and he was right top floor is nice and warm as well, saving us thousands.

We highly recommend them."
Rating by: Nathan | Rating posted: 25th Jul, 2018 | Contact: Pascal Pinguet | Job date: Jul, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nathan•25th Jul, 2018•More details…
100%

"I found Smart Air Solutions while browsing the Nocowboys site and, based on the positive feedback, we decided to give them a go.
Pascal was really straightforward to work with. He was clear about his availability, showed up to quote when he said he would, and best of all he listened carefully to our needs and questions. He recommended installing a wall-mounted Fujitsu unit in a different location, to prevent heat loss up our open staircase. We gave this a try, and as a result our living… room actually reaches temperature now (where the previous heat pump would run almost constantly, sending all its heat straight upstairs).

The installation process was equally straightforward, despite the install location being a tight fit. Steve is a real professional: he was courteous, he let me know what to expect and he was careful with our property. Best of all, he had a good sense of humour - essential on a wet, miserable installation day.

He gave us good advice on how to use the unit to best advantage too, which I really appreciated.

It's nearly a month in and we're very happy with the unit (especially our cat). We particularly like the WiFi control that lets us turn the heat pump on/off remotely (handy when you're going to be home earlier or later than expected). The app is also a bit more user friendly than the remote (although that is fine).

I would definitely recommend Smart Air Solutions if you're looking for a new unit."
Rating by: Sarah | Rating posted: 5th Jul, 2018 | Contact: Steve Woodcock | Job date: Jun, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sarah•5th Jul, 2018•More details…
100%

"Pascal and Steve the Installer were a real pleasure to deal with. The sales consultation with Pascal was helpful, informative and he came up with a very good solution for our house. There was not a problem that could not be solved as far as Pascal was concerned.
Steve the Installer is a great ambassador for Smart Air. He did a very good job from communication, the installation through to the clean up and the user training.
Really, these guys did a wonderful job and I would not hesitate to… recommend them to potential customers."
Rating by: Gary | Rating posted: 16th Mar, 2018 | Contact: Pascal Pinguet | Job date: Mar, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Gary•16th Mar, 2018•More details…
100%

"Pascal and the team at Smart Air Solutions did a fantastic job, in difficult weather conditions. The heat pump looks great and works perfectly. It was installed very nicely and the installer and electrician who attended the job were very professional. Pascal was lovely to deal with, and very gracious when I accidentally missed our initial appointment - he was happy to reschedule. Overall really happy with all elements of this work and customer experience. Thank you!"
Rating by: Briar | Rating posted: 21st Feb, 2018 | Contact: Smart Air Solutions | Job date: Feb, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Briar•21st Feb, 2018•More details…
95%

"Pascal
We are very pleased with the installed result.
My appreciation for your prompt response to my enquiry[when you were on holiday] and your practical guidance as to what was/ was not possible during your visit. Also prompt quotes and installation date.
Also please note my admiration of the neatness of Steve's workmanship and his practical approach to planning the job.
I cant recall being as impressed by a tradesman as I have been with Steve.
Ken"
Rating by: Ken | Rating posted: 20th Feb, 2018 | Contact: Pascal Pinguet | Job date: Feb, 2018
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90%
Ken•20th Feb, 2018•More details…
100%

"We would highly recommend Pascal and the team at Smartair Solutions. They were fantastic to deal with and Steve did an excellent job of installing our aircon/heat pump unit. "
Rating by: Jan Gribben | Rating posted: 19th Jan, 2018 | Contact: Steve Pinguet | Job date: Jan, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jan Gribben•19th Jan, 2018•More details…
98%

"New heatpump installation. We looked for concealment of connecting lines through wall and down across garage to outside on another wall. This made a very challenging job but Steve achieved a very clean and tidy outcome - lines very straight and well thought out. Cut into plasterboard very well done and relatively easy to reinstate after. No mess. Good communication about what he was doing and good bbriefing about use of the system. I was very impressed - and Steve worked a very long day… without stop. I would certainly be very happy to recommend him to do an installation for someone else. Also good service from Pascal Pinguet to give quote and quick installation after - and to look at best options and discuss to avoid unsightly alternative solutions as proposed by others. Very peased with outcome."
Rating by: Bill Darnell | Rating posted: 15th Dec, 2017 | Contact: Steve Woodcock | Job date: Dec, 2017
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Bill Darnell•15th Dec, 2017•More details…
100%

"Excellent team to work with. Pascel & Steve are a couple of genuine guys who care about their clients. Steve did an awesome job for us, very happy with outcome.
Get this team on board if you need work carried out."
Rating by: Paul Jones | Rating posted: 25th Oct, 2017 | Contact: Pastel Pinguet | Job date: Oct, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Paul Jones•25th Oct, 2017•More details…
100%

"Excellent Workmanship and Job Management. Had Steve do the install, he arrived early and completed the job within the advised time and left job site clean and tidy.
Highly recommend!"
Rating by: Leigh | Rating posted: 20th Sep, 2017 | Contact: Steve Pinguet | Job date: Sep, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Leigh•20th Sep, 2017•More details…
100%

"I honestly can't rate these guys highly enough. From the assessment of the needs of our house (where options were explored that would suit our needs but not result in a sale for Smart Air) to the attention to detail on the installation, these guys are true professionals. We obtained a quote from a competitor for the same job, and not only did said competitor tell us that what we wanted "couldn't be done" but quoted us an inferior solution for nearly twice the price. Highly reccomend… Smart Air - great team, great service, great price."
Rating by: Stephen | Rating posted: 17th Aug, 2017 | Contact: Pascal Pinguet | Job date: Aug, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Stephen•17th Aug, 2017•More details…
100%

"Smart Air Solutions installed a heat pump for me in 2014, they were friendly, efficient, professional and their recommended product has suited our environment well. Recently I've the hand held remote for the unit was not working properly so I contact Pascal to discuss what to do. Following a brief conversation Pascal advised he would get me a new remote under warranty and provided I supplied him the model and serial numbers of the unit he would order a new one that afternoon with several days… to receive it. This was a Friday and there was a very cold weather system forecast to move in over the weekend. Several hours later I was advised by Pascal that he was arranging for Steve from Smart Air Solutions to drop off a new remote from their show room to my home as he wanted to ensure we could use our heat pump and have heat for the cold weather system that was forecast, Steve dropped it off later that afternoon, programmed the remote and tested it to ensure everything was working. Fantastic, hassle free, friendly and thoughtful service. Thankyou Smart Air Solutions, great service."
Rating by: Darrin | Rating posted: 23rd May, 2017 | Contact: Pascal and Steve | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Darrin•23rd May, 2017•More details…
100%

"From start to finish Pascal and the team at smartair were a pleasure to deal with. I would recommend them to anyone look at a heating system for their house. By far they were the most professional tradesmen that I have dealt with."
Rating by: Sam | Rating posted: 19th May, 2017 | Contact: Pascal Pinguet | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sam•19th May, 2017•More details…
100%

"I would also like to acknowledge the job Steve and Lewis did on the installation of our two heat pumps. They arrived right on time finished up around 4PM as promised. They did a very professional job with very little mess or disruption to our home and cleaned everything up when they finished. They were friendly and consulted us on all decisions before proceeding with the work.
"
Rating by: Larry | Rating posted: 16th May, 2017 | Contact: Pascal Pinguet | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Larry•16th May, 2017•More details…
100%

"What I really loved was that they really looked at my individual house and they made a solution that fit it perfectly. Other places we went to for quotes didn't think our house was even serviceable. The product SmartAir delivered has been fantastic, and we have absolutely loved the system they installed and the service we received. They were very professional and I would recommend them to anyone."
Rating by: Louisa | Rating posted: 11th May, 2017 | Contact: Pascal | Job date: Feb, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Louisa•11th May, 2017•More details…
100%

"I contacted SmartAir because I had seen they had good ratings on this site and also Plimmerton-based. I had a slightly unusual request because I wanted to reposition my external condenser which was obstructing a footpath and raise a second condenser out of a flowerbed. The company Director visited our home to discuss our requirements. He offered several options and was happy to listen to my thoughts. We agreed together and I received a quote which seemed very reasonable for the changes and two… maintenance services. The guys that turned up were polite, competent and did a great job. I was very happy with how the changes were implemented, and S who did the servicing provided a lot of explanation and coaching as to how to use a heat pump efficiently. Based on this experience I would certainly use SmartAir again."
Rating by: JR | Rating posted: 9th May, 2017 | Contact: Pascal Pinguet | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
JR•9th May, 2017•More details…
98%

"Ordered a replacement heat pump panel to replace one corroded by salt air.
Pascal suggested a special spray to preserve the replacement panel longer. Delivered very quickly and would use this company again. "
Rating by: Ashley | Rating posted: 9th May, 2017 | Contact: Pascal Pinguet | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Ashley•9th May, 2017•More details…
100%

"I was very impressed by Pascal and his attention to detail. It was really reassuring to be able to talk about our wants and needs (that had been overlooked by others), and he was able to offer a broad product range explaining the positives and negatives with each. At no point did we feel rushed in making a decision.
The quote arrived that same day, and was at a price that matched high end retail pricing.
The install was done to an exceptionally high standard, with absolutely no mess… left behind. The installer was courteous to our property and items.

After-care has been amazing, particularly when our 3 year old destroyed the new remote by accident. I really appreciated how helpful Pascal has been.

I cannot recommend Pascal, and his customer focussed business enough to others. My only regret is not speaking to him earlier."
Rating by: Joe | Rating posted: 8th May, 2017 | Contact: Pascal Pinguet | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Joe•8th May, 2017•More details…
100%

"Steve arrived on time and did a commendably thorough job of checking & cleaning our heatpumps & associated equipment. He went the extra yard with the hot water heatpump by clearing the mossy growth that had developed on the ground underneath the pump. Smartair did the original installation & have now twice serviced our heatpumps. The quality of work & customer service has been unfailingly professional and generally excellent.."
Rating by: Barry | Rating posted: 5th May, 2017 | Contact: Steve Pinguet | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Barry•5th May, 2017•More details…
100%

"We had Smart Air Solutions quote and install a heat pump at our house 2 years ago. They were able to quote 3 different options. We chose a Fujitsu and their quote was the cheapest compared to other vendors. The work was done on time and to an excellent standard.
We sold the house and purchase another house with an existing Fujutsu heat pump that was 6 years old. We had a quote from Smart Air Solutions to install another Fujitsu heat pump and accepted that. Again, very competitive pricing and… an excellent job.

We had a fault with the 6 year old heat pump and while the warranty had expired Fujitsu and Smart Air Solutions came to the party and fixed the heat pump under warranty even though it was just out of warranty. You can't ask for better than that. Pascal and Steve did a fantastic job and I would use them again."
Rating by: Ross | Rating posted: 18th Oct, 2016 | Contact: Pascal Pinguet | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ross•18th Oct, 2016•More details…
90%

"A very professional and diligent team. Customer centric in their service. They were polite and respectful of my home environment. Neat and tidy finish with regards to the installation. Smart Air Solutions came highly recommended from a good friend of mine and I must say they really exceeded my expectations. The service was excellent. I would not hestitate in recommending Smart Air Solutions to anyone who is looking for a quality service. "
Rating by: Minnie | Rating posted: 14th Feb, 2016 | Contact: Steve | Job date: Feb, 2016
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90%
Minnie•14th Feb, 2016•More details…
100%

"Service was excellent. Very efficient and reliable. "
Rating by: Rach | Rating posted: 28th Oct, 2015 | Contact: Pascal Pinguet | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rach •28th Oct, 2015•More details…
100%

"Excellent, this is the second time we have used Smartair and both times they have been excellent.
They were competitively priced, and with the first heat pump the installation was trickier than expected and although it took longer they still happily stuck by their price. Steve, who installed both times, is very trustworthy, reliable and friendly. All round nice guys."
Rating by: Kim | Rating posted: 27th Oct, 2015 | Contact: Pascal and Steve | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kim•27th Oct, 2015•More details…
100%

"Great service, Best price!
Will definitely be recommending to family and friends.
Thank you so much for the heat pump we absolutely love it!
"
Rating by: Lisa | Rating posted: 19th Jun, 2015 | Contact: Pascal | Job date: Jun, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lisa•19th Jun, 2015•More details…
100%

"Pascal came and gave me a (very reasonable) quote to supply and install a heatpump on our rental property the Friday i called, he was professional and polite and had the quote out to me on the following monday even though it was a long weekend. We arranged a date for installation and Pascal and his team turned up on time on the day and swiftly and cleanly installed the unit as specified. I found Smart Air Solutions through No Cowboys and chose them largely due to their many good reviews - I was… not disappointed and I recommend if you are doing the same then look no further. Thanks a bunch Pascal!"
Rating by: Ben | Rating posted: 21st May, 2015 | Contact: Pascal Pinguet | Job date: May, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ben•21st May, 2015•More details…
100%

"Absolutely first rate professional advice and an incredibly neat installation of two heat pumps. Both Pascal and his installation team of Steve and Axel were a joy to deal with. Would unreservedly recommend Smart Air Solutions."
Rating by: Graham | Rating posted: 23rd Mar, 2015 | Contact: Pascal | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Graham•23rd Mar, 2015•More details…
100%

"Great job, very efficient and tidy job - much appreciation to the whole team - loving our heat pump."
Rating by: Cee | Rating posted: 22nd Mar, 2015 | Contact: Pascal | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cee•22nd Mar, 2015•More details…
100%

"Pascal responded quickly to our initial inquiry (following word of mouth recommendation from friends) and arranged to meet us at our house at a mutually agreeable time for an assessment. He took thorough measurements and made suggestions of appropriate makes and models of heat pumps. There was ambiguity around which electrical circuit might be used without causing issues with other appliances and rather than guess and estimate it for the quote he arranged to bring his electrician to check the… circuits out before quoting. Once a price was provided installation was undertaken within a few days. Clear documentation was provided including filled in warranties (a detail many suppliers seem to forget) and provision for tutorials on operation. Smart Air Solutions delivered excellent service and we would thoroughly recommend them."
Rating by: Michael | Rating posted: 22nd Mar, 2015 | Contact: Pascal Pinguet | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Michael•22nd Mar, 2015•More details…
100%

"With high ceilings , lots of windows , skylights and large open areas our home was difficult to heat . Smart Air Solutions came and fully measured our room areas ( wall to wall - floor to ceiling ) and with these measurements Pascal was able to advise us of the perfect heat pump for our house . Their product and price were the best available ( I did my research and compared prices ) .
Instillation day was during a Wellington southerly with heavy downpours . The team of 3 arrived to our… difficult to get to home with smiles on their faces , new heat pump and tarpolian for my carpets . They were professional , experienced and even fixed bad wiring in a plug for me and a second hand lamp that never worked- complimentary. I was given a easy to follow full explanation of how to use the remote and it was set up for us to begin our mornings and arrive home from work warm as toast .

Pascal knows his stuff our heat pump works brilliantly . In areas of the house we are warm and cosy at a low running cost .

So fantastic service , product and prices . Extra care with tarpolins , no complaints about weather or access and a quick complimentary fix of switch and lamp ... this is an unbelievably great company and I have been recomending them to everyone .

Thank you thank you to the Team at Smartair Solutions ."
Rating by: Kirsty Healy | Rating posted: 22nd Mar, 2015 | Contact: Pascal | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kirsty Healy •22nd Mar, 2015•More details…
100%

"Pascal and his team are very helpful and informed. We rang to have a heat pump installed and had it on the wall that day. His team also helped us by removing some older units that were no longer working. They did and excellent quick job, and left us very satisfied with the whole experience. Warmly recommended."
Rating by: Bill | Rating posted: 15th Mar, 2015 | Contact: Pascal Pingale | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bill•15th Mar, 2015•More details…
100%

"Great service, quality of work and price. Would not hesitate using them again or recommending them to anyone ales. "
Rating by: Blagoy | Rating posted: 15th Mar, 2015 | Contact: Pascal | Job date: Feb, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Blagoy•15th Mar, 2015•More details…
100%

"Provided a great service. Very prompt response, spent time coming up with the best solution for our heat pumps and very tidy installation. Highly recommended. "
Rating by: Doug | Rating posted: 14th Mar, 2015 | Contact: Pascal Pinguet | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Doug•14th Mar, 2015•More details…
100%

"Wouldn't look any further than Pascal and Steve. Professional, knowledgeable with reliability to turn up on time and price competitive......you really can't ask for anything more.
Really happy with the product recommendations, explanation for those recommendations, install and service.
Would more than happily recommend Smart Air Solutions to anyone."
Rating by: Rob | Rating posted: 4th Mar, 2015 | Contact: Pascal | Job date: Feb, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rob•4th Mar, 2015•More details…
100%

"These guys were really good. Pascal visited us, assessed our requirements and made a recommendation and sent us a quote early the next day. Pascal explained the advantages of the unit he recommended and the placement of it to optimize its performance. He was very pleasant to deal with. Steve and Axel came to install it and were careful, tidy and efficient. Steve explained how to use the unit and told me to call anytime if I was unsure of any of the functions and he would be happy to call round… and run through it again with me. These guys are a good helpful team. I would highly recommend them. Grant."
Rating by: Grant | Rating posted: 3rd Mar, 2015 | Contact: Steve and Axel | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Grant •3rd Mar, 2015•More details…
100%

"Excellent service. Pascal and his team turned up and sorted out the problem very speedily and also gave useful advice.
Would happily recommend them to others."
Rating by: Jon | Rating posted: 10th Nov, 2014 | Contact: Pascal | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jon•10th Nov, 2014•More details…
100%

"I have no hesitation at all in recommending Smart Air Solutions. Pascal and his team made the whole process smooth and seamless from beginning to end, and talk about fast!!! I also appreciated the follow-up from Pascal afterwards checking to make sure we were happy. Thanks guys, we are loving the heat pump!!"
Rating by: Kim | Rating posted: 22nd Sep, 2014 | Contact: Pascal Pinguet | Job date: Aug, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kim•22nd Sep, 2014•More details…
100%

"Awesome service. Great price. Recommend anyone to use this business, professional and hassle free! Thanks so much Pascal :)"
Rating by: Nathan | Rating posted: 9th Sep, 2014 | Contact: Pascal Pinguet | Job date: Aug, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nathan•9th Sep, 2014•More details…
25%

"Our heat pump was not installed properly. It actually fell off the wall (to land on a wooden unit we had underneath).
When called to reinstall correctly Pascal did come and 're-install' but it wasn't to a later date when we had our heat pump cleaned by an unrelated company that it was brought to our attention that the heat pump was yet again coming away from the wall and also not level which lead to it leaking everytime we used the heat pump on cool.
We had Fujitsu come out to… inspect and they then sent another heat pump company out (at their expense) to take the heat pump down and fully and correctly reinstall the heat pump. It was mentioned to us that the original installation of the heat pump (by Smart Air Solutions) was not of a satisfactory standard and was done in a quick and shoddy way.

We now deal directly with Fujitsu (Not Smart Air Solutions) for future work/repairs on our heat pump.

We were disappointed that the cost of the full re installation ($500) was left to us (luckily Fujitsu took it upon themselves to pay) and that Pascal didn't so much as offer an email to say he was sorry for the poor installation and inconvenience caused."
Pascal responded:
"As with all things there are two sides to the story. This is not the forum to dispute the ( incorrect ) claims that Claire is making. I guess that the best way to form an opinion is to look at the rest of our feedback and make your own mind up. Pascal"
Rating by: Claire | Rating posted: 31st Jul, 2014 | Contact: Pascal | Job date: Jul, 2014
Communication: 0% | Quality: 0% | Reliability: 50% | Value: 50%
Claire•31st Jul, 2014•More details, one reply…
100%

"Great fast service & advice. Good communication and flexibility to work in with our other trades people for our renovations. Thanks so much."
Rating by: Janice | Rating posted: 13th Jul, 2014 | Contact: Pascal | Job date: May, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Janice•13th Jul, 2014•More details…
100%

"Friendly team, didnt have to wait long to book them in, came at times convenient to us and when they said they would, talked in plain english about electrical things so i trusted what they told me, cost of job was comparable to the competition, did the job quickly and didnt make a mess while they were here.
We called Smart Air because we wanted advice - we were unsure of the best ie most cost effective way to heat our house - last winter we'd had huge power bills even though we have a wood… burner.

Pascal came to our house and looked at all the different heaters we use, and explained about the amount of power they consume... The least efficient heater he explained was the one in the lounge that we used when we didn't have the fire going. So we agreed that a heat pump in the lounge would be a good idea for those times when it was too much of a hassle to light the fire. He talked about the different heat pump options and measured up our space, and talked about positioning to blow air through the lounge, into the kitchen and up the hallway too.

His team came back a few days later to install the heat pump and they did a good job, were friendly and set it all up for me and showed me how to work it, and best of all didn't make a mess (like other trades people have done in the past!)

We are loving the heat pump! It's great because we have a young daughter and in the morning can quickly heat up the area and warmth even goes up the hallway. I don't have to muck around with the fire when I'm in a hurry in the evening making dinner etc. Best of all we have noticed that our power bill is less than this time last winter even though we've used the heat pump every day since it was installed.

I definitely recommend smart air... Get them to look at your whole house and tell them about how you live before making a decision about what to get in the way of heating!"
Rating by: Beccy | Rating posted: 9th Jul, 2014 | Contact: Pascal | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Beccy•9th Jul, 2014•More details…
100%

"The perfect solution from Smart Air! Pascal and the team were wonderful - on time, with a smile and for a great price too . Pascal came round to assess what was required to keep the apartment toasty warm and logistics of the install, then talked me through the range. Clearly explaining the pros and cons of each model, so I could easily choose the best option without any pressure or 'hard sell'. They provided clearly detailed documentation in advance, just in case I needed prior approval… from my Body Corporate for the installation and on the day, were in and out so cleanly, if not for the beautiful sleek heat pump they'd installed, you'd never have known anyone had been in! They were a pleasure to deal with and provide a great service. I'm extremely pleased with my new heat pump and I thoroughly recommend using Smart Air Solutions"
Rating by: Juliette | Rating posted: 8th Jul, 2014 | Contact: Pascal Pinguet | Job date: Jun, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Juliette•8th Jul, 2014•More details…
100%

"Pascal and the team were briliant to deal with.We have got a Norcia heat pump installed and finally have a warm house for our little one.Workmanship and pricing was great .Highly recommended."
Rating by: Desmond | Rating posted: 4th Jul, 2014 | Contact: Pascal Pinguet | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Desmond•4th Jul, 2014•More details…
100%

"Pascal and his team were fantastic to deal with. Everything went without a hitch and the price was reasonable. I had a number of quotes and Pascal was by far the best in terms of really making an effort to understand what we needed and offering us a range of options accordingly. He also put everything into layman terms which made the decision easy for us. We now have a nice warm home. I would definitely recommend Pascal and his team. "
Rating by: Nikki | Rating posted: 3rd Jul, 2014 | Contact: Pascal | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nikki•3rd Jul, 2014•More details…
100%

"Totally impressed with Pascal and his team at Smart Air Solutions Ltd. From the beginning of our association with this company - with Pascal coming out to advise and quote for heat pumps to the end of the installation - they were nothing but professional, prompt and obliging. Immaculate workmanship and very impressed with the mounting of exterior ducting. Communication was excellent. Would recommend to everyone (and have done so to anyone I have conversations with about heating). Thanks for the… great job. Loving the heat pumps!!"
Rating by: Angeline | Rating posted: 21st Jun, 2014 | Contact: Pascal Pinguet | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Angeline•21st Jun, 2014•More details…
100%

"On time, good price and tidy workmanship. Would recommend to anybody considering a heat pump installation."
Rating by: Lee | Rating posted: 2nd Mar, 2014 | Contact: Pascal | Job date: Feb, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lee•2nd Mar, 2014•More details…
100%

"Pascal and his team installed a fujitsu heat pump in my apartment after a number of discussions, emails and consultations. Pascal always responded promptly to emails and turned up at the time he said he would. I had initial issues with my body corp, however Pascal was very understanding and able to offer solutions so approval was finally given. The team were very professional and included an electrician and specialist concrete cutter. The installation took a morning and the place was left clean… and tidy afterwards.

I would definitely recommend Pascal and his team to anyone considering getting a heat pump installed."
Rating by: Nama | Rating posted: 19th Jan, 2014 | Contact: Pascal | Job date: Dec, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nama•19th Jan, 2014•More details…
100%

"Pascal and his team were really helpful and took a lot of care with the installation. Also their cleanup afterwards was spotless - unless you saw that there was a new heatpump you would not have known that tradesmen had been in the house
We would like to express our thanks for the wonderful job that was done by your team, especially Axel the ‘electro-magician’ and Steve for doing such a clean and neat job with the pipe-work."
Rating by: Adrian | Rating posted: 30th Apr, 2013 | Contact: Pascal Pinguet | Job date: Apr, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Adrian•30th Apr, 2013•More details…
100%

"Very happy with the heatpump, the installation job and Pascal is very knowledgeable about the ins and outs of heating your home effectively.
I wouldn\'t hesitate to use them again."
Rating by: Simon | Rating posted: 15th May, 2012 | Contact: Pascal | Job date: May, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Simon•15th May, 2012•More details…
100%

"It is the second time Pascal and team have done work for us, and both times he has been brilliant. We recommend him without hesitation. A fantastic job."
Rating by: Brook | Rating posted: 23rd Apr, 2012 | Contact: Pascal | Job date: Apr, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Brook•23rd Apr, 2012•More details…
98%

"Pascal gave us a respectful, patient, no-pressure consultation, and recommended an appropriate and cost-effective solution for our needs.
The installation was completed on the day arranged, to a good standard and with no mess left behind.
"
Rating by: Wayne | Rating posted: 12th Mar, 2012 | Contact: Pascal | Job date: Mar, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Wayne•12th Mar, 2012•More details…
100%

"The best service I have received in years. Would certainly use again for any air conditioning job."
Rating by: Steve | Rating posted: 7th Feb, 2012 | Contact: Pascal | Job date: Feb, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Steve•7th Feb, 2012•More details…
100%

"We were and are very happy with the service and both Pascal and Axel (not sure if I have spelt his name correctly) were very professional and extremely polite. It was a pleasure doing business with them. Kind regards
Penny & John"
Rating by: Penny | Rating posted: 21st Dec, 2011 | Contact: Pascal Pinguet | Job date: Dec, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Penny•21st Dec, 2011•More details…
100%

"On all counts this has to be about the best service I\'ve had for work on a house. It all happened quickly and smoothly, when it was supposed to, with no mess, at a very competitive price. Pascal, and Axel his electrician, were professional, relaxed and easy to deal with. No fuss, no bother, no worries!"
Rating by: Peter | Rating posted: 12th May, 2011 | Contact: Pascal Pinguet | Job date: May, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Peter•12th May, 2011•More details…
100%

"Pascal did an excellent job. He always turned up at the promised time. His quote was comprehensive and competitive. He was clear, accurate, and personable in his communication and follow-up. He came up with clever solutions, and was very customer-focused. The job itself was done with minimum disruption, and with great care (including by Axel, his electrician). We could not have been happier with the result, or with his service. Pascal was fabulous to deal with and we would use him again… without any hesitation. Brilliant!"
Rating by: Brook | Rating posted: 12th May, 2011 | Contact: Pascal | Job date: May, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Brook•12th May, 2011•More details…
100%

"Pascal was wonderful to deal with: he always arrived when he said he would - in fact he almost always turned up early; he swiftly answered any questions we had; and he and his team did a great job installing the heat pump with minimal disruption to us.
When I questioned Pascal about the model he recommended for us versus one another company had suggested (which was smaller and cheaper), he very clearly explained why we needed the larger model - which was better priced than the competitor\'s… one of a similar size.

Both the indoor and outdoor units were mounted very professionally and tidily and the electrical work was done to the same high standard. I cannot recommend Smart Air Solutions highly enough!"
Rating by: Emily | Rating posted: 24th Apr, 2011 | Contact: Pascal | Job date: Apr, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Emily•24th Apr, 2011•More details…
100%

"Pascal is both friendly and highly professional. I would recommend him to anyone. "
Rating by: Noam | Rating posted: 15th Apr, 2011 | Contact: Pascal | Job date: Mar, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Noam•15th Apr, 2011•More details…
100%

"Pascal was a pleasure to deal with. I asked him to give me a quote for a heatpump. As well as doing that, he did additional testing, recommended the model I should have, was very competively priced, very easy to deal with, and to top it off, he managed to squeeze me in, in between two other jobs, and the heat pump was installed two days after I accepted his quote. The house was left nice and tidy - vaccuming done where dust etc had fallen during install - and even though the install took a… little longer than he expected, he and the sparky still took the time to show me how everything worked. Would absolutely recommend Pascal\'s workmanship."
Rating by: Heather | Rating posted: 24th Mar, 2011 | Contact: Pascal | Job date: Mar, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Heather•24th Mar, 2011•More details…
100%

"When we bought our new house in Hataitai we realised that we needed a heating solution.
After getting several quotes we were getting quite dismayed as a lot of company’s said that it was not possible.
When we contacted Pascal at Smart Air Solutions he turned up promptly, found several solutions and we had a quote the next day.
It has been a pleasure dealing with Smart Air Solutions due to their professionalism, punctuality and can do attitude.
The work was carried out very… effectively, in a really tidy manner and always with a smile, what a difference from a lot of other trades that have dealt with in the past.

The ducted heatpump is amazing. So quiet, effective and really quick too. We would never go without one again !! Such a cost effective solution to heat a large house too.

We would have absolutely no hesitation in recommending Pascal and Smart Air Solutions to anyone that needs a heatpump."
Rating by: Treena Read | Rating posted: 26th Feb, 2011 | Contact: Pascal Piguent | Job date: Oct, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Treena Read•26th Feb, 2011•More details…
100%

"Smart Air Solutions are extremely professional, reliable and helpful. Pascal was always contactable, returned my emails or phone calls incredibly quickly, communicated our options very clearly and problem solved perfectly when required. The work was fantastic, on time, as promised and their manner with my 3yr old daughter was fantastic. I highly recommend them and will always use them if further needs crop up. "
Rating by: Cordell | Rating posted: 15th Feb, 2011 | Contact: Pascal Pinguet | Job date: Feb, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cordell•15th Feb, 2011•More details…
100%

"A week out from the Sevens we had a problem. We had an internal office that we needed to be cooled during the duration of the tournament.
Pascal from Smart Air Solutions came up with solution that was first class.
He arranged to deliver and set up a portable air conditioning unit that he rented to us.
The system was excellent, extremely effective and was very cost effective.
His professionalism, punctuality and approach can not be faulted. Thank you so much.
We will definitely use Smart… Air again."
Rating by: Darron | Rating posted: 15th Feb, 2011 | Contact: Pascal Pinguet | Job date: Feb, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Darron•15th Feb, 2011•More details…
100%

"Fantastic company, very competitive quote and Pascal really knows what he\'s talking about. I\'m extremly happy with my heat pump and would highly recommend Smart Air Solutions to anyone."
Rating by: Jodie | Rating posted: 22nd Dec, 2010 | Contact: Pascal | Job date: Oct, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jodie•22nd Dec, 2010•More details…

Unauthenticated ratings (1)

90%
"Nice People! Better than Adobe!"
Rating by: Bing | Rating posted: 25th Apr, 2011 | Contact: Pascal | Job date: Apr, 2011
Communication: 80% | Quality: 80% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
Bing, 25th Apr, 2011•More details…

Smart Air Solutions Ltd / Heat Pump in Plimmerton

Unauthenticated ratings (1)