Swift Property Maintenance / Painters / Painting Contractors in Auckland Region

"The job in question was given at a heavily discounted price as a favor asked for by the customer for their property and their neighbors adjacent property. As a further favor we had been asked to add a free roof wash for both properties while we were there, which we agreed to, however advised the customer that the free roof wash was only to be a wash over of the roof and any form of scrubbing or brushing would not be used. Payment for these services were very delayed and only after a considerable amount of time was a problem with the service, especially a small amount of dust debris left behind on the roof was brought forward as a reason for non-payment. At this time swift property maintenance immediately met on site with the customers neighbor as customer chose not to attend to go over her concerns. We addressed their concerns in full, To which a resolution was found by way of explanation to the customers neighbor who had also received a large discount on the work done on his neighboring property, that the roof wash was a given for free and that the customer was made aware that the roof would not be scrubbed or brushed only washed by method of water blasting. He was unaware of the scope of the discount given and also the fact that the roof wash was done for free. The price we had forwarded to the client was extremely discounted as a favor to them and we were very surprised to see a bad review published by them after the large amount of tolerance given to them by swift. We had provided an excellent service to the client at a unbeatable price, in return for this we received contempt for having to pay the small amount invoiced and adding to this the very bad review given by this person eight months after the job had been completed. Swift property maintenance would happily provide any concerned customer of this review before and after photographs of the work carried out as proof of the quality of work. Swift property maintenance has many excellent testimonials from the thousands of jobs we have undertaken from very high profile clients like Harcourt’s and Barfoot and Thompson along with many other commercial and residential clients, we would be proud to provide these testimonials and references to any customer. You will be able to view a few testimonials in our website www.swiftpropertymaintenance.co.nz This as well as our guarantee and the efforts taken to resolve the non-existent problems put forward by the reviewer in question shows swifts commitment to customer satisfaction and excellent quality of workmanship "

"This rating is the neighbor of the first rating which has again been posted 6 months after we met with them and addressed their concerns and came to the conclusion that he had not asked for the quote and was unaware of the scope of the work to be done. After this meeting the dispute was resolved and payment was made 3 months after the meeting and the service being provided. The reply I had made previously relates to both ratings. I find that the posting of these ratings 6 months after we had made the effort and addressed their concerns is silly, and it shows the problem for what it really is not one of us not providing a satisfactory service but one of us being publicly accountable for a lack of politeness and fairness from a customer who was getting a very large discount. If any member of the public wishes to be provided with a reference from one of our many happy customers please contact me and I would be more than happy to forward them to whoever requires them."