The Cylinder Guy Ltd

Ratings

95%

"I'm very impressed by the service provided by The Cylinder Guy - a new hot water cylinder is a 15-20 year investment, not like having a washer fixed on a tap. Cylinder Guy's Dan was first of all very quick to get back to my initial query (20 minutes), and very supportive, asking all the right questions; and thus was able to suggest the cylinder which would meet requirements. The local plumber provided here in Dunedin, Peter, was great - he & his team did excellent work. Can't praise this… organisation enough!"
Rating by: Bill | Rating posted: 2 days, 11 hours and 17 minutes ago | Contact: Dan Hellyer | Job date: Jul, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Bill•2 days, 11 hours and 17 minutes ago•More details…
100%

"Fantastic job -- on time and on budget with no hassles and i paid him by internet on the day . I phoned Chris and he had a Plumber on my doorstep within 3 hours who did a great job . These guys Rock n Roll with fantastic communication - Tim from Albany "
Rating by: Tim Chan | Rating posted: 12th Jul | Contact: Chris | Job date: Jul, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tim Chan•12th Jul•More details…
100%

"We asked The Cylinder Guy to install mains pressure water. Took one phone call. Friendly, easy to deal with. He described process of job clearly. The installers turned up on the day at the time arranged. They worked efficiently and tidily, and left the area as clean as it was originally. The result is fabulous. All working well. Thanks to all involved. "
Rating by: Steve | Rating posted: 8th Jul | Contact: Chris Rankin | Job date: Jul, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Steve•8th Jul•More details…
100%

"Really enjoyed the whole process with Cylinder guy in purchasing and installing a new hot water cylinder. Everything from start to finish was clear and precise (pricing, reason why cylinder needed replacing, etc). I would definitely recommended Cylinder Guy to future customers."
Rating by: Lahaina | Rating posted: 29th Jun | Contact: Dan and Tony | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lahaina•29th Jun•More details…
100%

"Great communication and on time job. Completely hassle free. Would recommend to all. "
Rating by: Leigh | Rating posted: 28th Jun | Contact: Chris Rankin | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Leigh•28th Jun•More details…
100%

"Professional Outfit. Plumber did a great job installing it. No fuss."
Rating by: Edward Matamua | Rating posted: 7th Jun | Contact: Chris | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Edward Matamua•7th Jun•More details…
100%

"Turned up precisely when they said they would and worked until they got the job done. Great guys, great job, awesome management from the top on down, excellent firm to deal with, would definitely recommend."
Rating by: Ed Adam | Rating posted: 6th Jun | Contact: Chris Rankin | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ed Adam•6th Jun•More details…
100%

"Rung the 0800 number at 1pm and by 3pm my leak was fixed!!! I was blown away by Dan and his plumber Craig from New Plymouth. Super fast and friendly service at a stressful time. Would definitely recommend and will use again. In a heart beat. Wish all services were like this! "
Rating by: Sarah | Rating posted: 6th Jun | Contact: Dan from New Plymouth | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sarah•6th Jun•More details…
100%

"Chris was great in helping us sort our hot water cylinder! He was so fantastic with essentially being on "stand by" incase our electrician couldnt sort it for us & was totally understanding of last minute changes. Great communication & friendly team!"
Rating by: Katie | Rating posted: 1st Jun | Contact: Chris | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Katie•1st Jun•More details…
100%

"The service was quick fast and efficient"
Rating by: Alan & Dianne Clark | Rating posted: 31st May | Contact: Kelvin (Tuffery) | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alan & Dianne Clark•31st May•More details…
100%

"The Cylinder Guy Team gave an outstanding service. Firstly they were cheaper then our local plumbing service and they communicated constantly and prompt. My need was urgent and they were able to deliver on that. Ricky (pity I couldn't remember his full name) was awesome, polite and courteous. But to the team at The Cylinder Guy, keep up the good work, I will definitely recommend you to all people."
Rating by: Kim Hassan | Rating posted: 30th May | Contact: Ricky | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kim Hassan•30th May•More details…
100%

"Our hot water cylinder developed a major leak and so I contacted The Cylinder Guy, Dan, and told him we needed a new one as soon as possible. He asked me what I was doing that afternoon because they had had a postponement of a job and had a spare time slot so we booked it in for that afternoon. The new cylinder was delivered that afternoon but it the installer couldn't make it that afternoon in the end. He came the next day and the first thing he noticed was that the new cylinder was too tall… for the space. He said he'd ring around and source another size cylinder but initially found that there were none in Wellington so thought he'd have to source one from Auckland which would have meant that we'd be without hot water over the weekend. The installer, Will, wasn't satisfied with the thought of not getting our new cylinder installed that day and getting our hot water back, so he kept trying and did manage to source another cylinder, which was promptly delivered and was installed. We had hot water again by about 7pm. I found their service very professional and very friendly and that they really did care whether we had hot water or not and said they'd try their very best to get it done as quickly as possible and they certainly lived up to that. We are 100% satisfied and it was a pleasure dealing with all involved. Also, we had had a previous quote from a plumber and The Cylinder Guy was quite a bit cheaper."
Rating by: Shaun | Rating posted: 27th Apr | Contact: Will | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Shaun•27th Apr•More details…
100%

"Recently my hot water cylinder burst 3 days before settlement on my house. I contacted The Clyinder Guys and to cut a long story short my new clylinder was in the next day. It was considerably cheaper than the first quote i got and the. Job was done with expertise. David was the installer and was a very friendly person and did the job well. Thanks Cylinder Guys"
Rating by: Sandra Stevenson | Rating posted: 25th Apr | Contact: Chris/David | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sandra Stevenson•25th Apr•More details…
100%

"Chris was extremely efficient with both getting a quote to us and setting up a time for the install. Plumber was on time and did a great job with the install. Overall - very satisfied with the work. Thanks team!"
Rating by: Stefan | Rating posted: 24th Apr | Contact: Chris Rankin | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Stefan•24th Apr•More details…
93%

"“I would like to thank everyone for the fantastic job re: our hot water cylinder. I was very impressed with the speed in which the job was done from my initial contact with Chris to the electrician wiring in the new switch. We have noticed a huge difference coming from low water pressure to the mains system.”"
Rating by: Norma | Rating posted: 27th Mar | Contact: Chris | Job date: Mar, 2017
Communication: 90% | Quality: 100% | Reliability: 80% | Value: 100%
Norma•27th Mar•More details…
93%

"Thanks to Dan and the team for an excellent job. I would recommend THE CYCINDER GUY to anyone."
Rating by: Steve | Rating posted: 13th Mar | Contact: Dan Hellyer | Job date: Mar, 2017
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 80%
Steve•13th Mar•More details…
100%

"Hi Chris and team, Thank you so much and appreciate a job well done and special thanks from Gary to Liam for his input, very efficient service to all involved, very happy with outcome, will definitely recommend your servcices to family, colleagues and friends. Thank you again Miller family "
Rating by: Lesina | Rating posted: 22nd Feb | Contact: Chris Rankin | Job date: Feb, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lesina •22nd Feb•More details…
100%

"I selected Cylinder Guy based on other reviews and am thrilled that I did. Initially an answer service took my call and within half an hour I got a call back from Dan. I had done a bit of homework on Google and had a reasonable understanding of what I needed to do with my corroding / leaking water cylinder. After describing the condition and situation, Dan confirmed that repair was not an option and a new cylinder would be required. He provided an instant quote and worked with me for the… best day and time. He advised an invoice would be sent via email, with a back up text just in case email went to 'junk' and I missed it. 50% of cost to be paid prior to work beginning. Initial call Tuesday - work to be completed Fri. At the agreed time Dean the plumber arrived. He was very polite and professional and explained the process of replacement. Even the tricky job of getting my old cylinder out and down a step set of internal stairs was approached with good humour and care for my personal belongings. When the job was done he cleaned up and left the area immaculate. The electrician normally would arrive once all plumbing completed and while plumber there however an urgent job had delayed him and Dan rang and discussed this with me. It was no bother to me and another time, 4pm was locked in. At about 3.30 the electrician rang to say he was on his way but traffic was very congested ( prior to long weekend) and apologised if he arrived a little late. He arrived at 4.10pm which was outstanding. I did not catch his name but once again he was personable and professional and completed his tasks in a few minutes. The cylinder has been operation now for about 5 days and it is working well. While the cost is a chunk of money I would probably prefer to spend on something more fun my stress levels have been lowered considerably knowing it isn't going to flood or continually waste hot water. It was all the little considerate details that made using the Cylinder Guy a great decision. Without hesitation I recommend them. As a side note I live in the Auckland CBD so this may dictate who you deal with."
Rating by: Sue | Rating posted: 7th Feb | Contact: Dan Hellyer | Job date: Feb, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sue•7th Feb•More details…
100%

"Excellent prompt service after a cylinder failure during the long weekend. The whole process of ordering,supply,install and commissioning was carried out within a 12 hour period and handled flawlessly. Nothing but praise for the way the job was handled by all parties involved."
Rating by: John | Rating posted: 4th Feb | Contact: Dan Hellyer | Job date: Feb, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•4th Feb•More details…
95%

"Extremely prompt service which was appreciated due to our tight time frames. Overall great job done "
Rating by: Leighton | Rating posted: 27th Jan | Contact: Dan Hellyer | Job date: Jan, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Leighton•27th Jan•More details…
100%

"Thank you very much for your fast professional service. We have a very good shower now. Thank you."
Rating by: Pearl | Rating posted: 26th Jan | Contact: Dan Hellyer | Job date: Jan, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Pearl•26th Jan•More details…
100%

"The Cylinder Guys turned what I perceived as being a mountain of a job into a mole hill. I very much appreciated their expert advice and professionalism which saved me a ton of money. Thanks guys, I have no problem recommending others to you"
Rating by: Damian | Rating posted: 3rd Nov, 2016 | Contact: The Cylinder Guys | Job date: Nov, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Damian•3rd Nov, 2016•More details…
100%

"A professional job well done"
Rating by: Steve | Rating posted: 2nd Nov, 2016 | Contact: Kurt Davies | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Steve•2nd Nov, 2016•More details…
100%

"Great experience with installation of new high pressure cylinder in my home. Excellent prompt service with proficient workmanship from both plumber and electrician. They could not be faulted."
Rating by: Malcolm | Rating posted: 10th Oct, 2016 | Contact: Dan Hellyer | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Malcolm•10th Oct, 2016•More details…
100%

"Very good communications, flexible, good price, best warranty, and reliable execution of the replacement of a 21 year old leaking hot water cylinder. I contacted them on Friday morning and Monday evening I had a stainless steel hot water cylinder installed with the best warranty in NZ. Highly recommended ! Thanks Chris and Kevin !"
Rating by: Frank | Rating posted: 7th Oct, 2016 | Contact: Chris Rankin | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Frank•7th Oct, 2016•More details…
100%

"Awesome work can't fail great service"
Rating by: Ashley | Rating posted: 31st Aug, 2016 | Contact: Dave | Job date: Aug, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ashley•31st Aug, 2016•More details…
100%

" I ask for quotation via website. Within 30 minutes I received a call with quotation. When I verified the quotation is cheaper, I called again to ask if I can pay via credit card without surcharge. And they allowed me to do that. Within 3 days from initial contact, my 20 year old cylinder is replaced. I recommend this company. They are easy to contact via their website, cheaper and easy to deal with."
Rating by: tin | Rating posted: 25th Aug, 2016 | Contact: Scott | Job date: Jun, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
tin•25th Aug, 2016•More details…
100%

"Impressed with the service and the result from start to finish. Friendly team of plumbing and electrical installers, good advice and a well organised backend; would definitely recommend"
Rating by: Mark | Rating posted: 19th Aug, 2016 | Contact: Dan Hellyer | Job date: Aug, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Mark•19th Aug, 2016•More details…
98%

"Prompt, knowledgeable initial contact. Received quotation within the hour. Repair/installation arranged with a day. The plumbing team were on time and did an excellent job replacing the cylinder. Very satisfied."
Rating by: Johan | Rating posted: 29th Jul, 2016 | Contact: Dan Hellyer | Job date: Jul, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Johan•29th Jul, 2016•More details…
100%

"Thanks for the great service with a smile, the incredible follow-up, installation and amazing service every step of the way whilst doing this job for me. What a Great Team you are indeed! "
Rating by: Lynaire | Rating posted: 29th Jul, 2016 | Contact: Dan Hellyer | Job date: Jun, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lynaire•29th Jul, 2016•More details…
100%

"These guys were great. Would totally recommend to anyone who needed this type of work done in their home. I rang them in the morning for an urgent job, and within 24 hours it was fixed. The service was prompt,professional and I really didn't have to worry about much other than the plumber getting to my house and installing a new hot water cylinder. Everything was dealt with professionally over the phone and by email,and they kept me updated as to when and what was happening. Excellent… service and will definately use these guys again should we need to in the future."
Rating by: Naomi | Rating posted: 28th Jul, 2016 | Contact: Chris | Job date: Jul, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Naomi•28th Jul, 2016•More details…
100%

"Great communication which made the service very easy. Plumber turned up on time and finished very quickly. Friendly people to deal with. Would recommend to others "
Rating by: Georgie Sanders | Rating posted: 22nd Jun, 2016 | Contact: Chris Rankine | Job date: Jun, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Georgie Sanders•22nd Jun, 2016•More details…
100%

"Whole experience was great from when I called the call-center to make an appointment, through to the instillation of our hot water cylinder. All interactions were with friendly staff, work was done quickly. The service made a stressful event go smoothly, without hassle."
Rating by: Rebekah | Rating posted: 17th Jun, 2016 | Contact: Dan Hellyer | Job date: Jun, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rebekah •17th Jun, 2016•More details…
100%

"Couldn't fault the service, Tradesman on time, efficient, very communicative and friendly, what a great service. Thank you"
Rating by: John | Rating posted: 8th Jun, 2016 | Contact: Dan Hellyer | Job date: Jun, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•8th Jun, 2016•More details…
100%

"Very good job. Tradesman great in our home, they cleaned up and left everything nicely, we are thrilled with our new cylinder. Thank you"
Rating by: Margaret | Rating posted: 8th Jun, 2016 | Contact: Chris Rankin | Job date: May, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Margaret•8th Jun, 2016•More details…
100%

"Quite thorough, wiring was really old and they did a great job to make and safe and sound. Thank you"
Rating by: Linda | Rating posted: 8th Jun, 2016 | Contact: Chris Rankin | Job date: May, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Linda•8th Jun, 2016•More details…
100%

"Great service!, tradesman helpful and on time. Thank you "
Rating by: Bruce | Rating posted: 8th Jun, 2016 | Contact: Chris Rankin | Job date: May, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bruce•8th Jun, 2016•More details…
100%

"We wanted our low pressure cylinder replaced with a mains pressure cylinder so we could have luxurious high water pressure showers. One email to The Cyllinder Guy saying what we wanted and Chris phoned back quickly and gave us options. We chose the cylinder we wanted and he gave us a fixed quote which included the cylinder and installation, so there were no hidden surprises. Our new cylinder was delivered, Steve the plumber did an excellent job and we had the shower water pressure we had… wished for all within a week of first contacting The Cylinder Guy. Highly recommend The Cylinder Guy to everyone. We are very happy customers."
Rating by: Angela | Rating posted: 19th May, 2016 | Contact: Chris Rankin | Job date: May, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Angela•19th May, 2016•More details…
100%

"Dan responded quickly to my initial enquiry and was great at providing all of the information I needed to make a decision. We had a few conversations leading up to my purchase and Dan's communication was great throughout. It never seemed like a hard sell, but someone trying to help us find the right solution...which we did. The water pressure is amazing and we can now get the right temperature without being scalded or chilled. I highly recommend this company to others. "
Rating by: Suzanne | Rating posted: 18th May, 2016 | Contact: Dan Hellyer | Job date: May, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Suzanne•18th May, 2016•More details…
100%

"Recently moved into a unit which had no pantry and very old low pressure hot water cylinder situated in the kitchen. Chris responded to my call quickly, came out measured up & made the brilliant suggestion of putting the new cylinder outside so I could convert the cupboard into a pantry. The whole job was completed within days thanks to the team at Cylinder Guys - a great job."
Rating by: Elsee | Rating posted: 15th May, 2016 | Contact: Chris Rankin | Job date: May, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Elsee•15th May, 2016•More details…
0%

"We had a quote from The Cylinder Guy in March and had the job completed in April, not only did The Cylinder Guy send out an unregistered plumber to install my new cylinder but there were numerous faults with the installation. The Cylinder Guy got his unregistered plumber to attend the leak and was full of reasons as to why it was leaking due to the weather changing and then that the plumber was registered but not with the Plumbing Gas fitting Drain laying Board but another company. None of… these conversations were followed up with emails as requested so I called in another plumbing company at my expense. Lucky that I did as there was a safety valve missing under the house, no siesmic restraint and the drain pipe that would have dripped over my back steps and was a serious health hazard has now been done properly. We have complained to the Plumbing Gas Fitting Drain Laying Board and await there reply on how The Cylinder Guy who is not a registered plumber can send unregistered plumbers out to do such an important job, my cylinder is no longer a time bomb waiting to go off but a safe new addition to my home. The Cylinder guy is a cowboy who hires sales staff who can talk the talk but not walk the walk. Beware of this guy and my recommendation is that he cease trading until he can provide a safe installation of cylinders – how many other time bombs are in homes without customers knowing this information."
Chris responded:
"We appreciate all the feedback we receive on this site as the vast majority has been glowing appreciation of our service. Unfortunately, about once a year, we get a customer who seems intent on bringing our ratings down a peg with exaggerated and spiteful comments. While there is some truth here, it is also unduly scathing and unreasonable. There were some minor installation issues, which can happen, but instead of giving us the first chance at rectifying these, the customer decided to pay someone else. Our contract plumber in question had overlooked the renewal of his registration and this has now been rectified. We sincerely apologise for any of our shortfalls as we don't always get it 100% right, but our track record attests to the fact that we try really hard to provide the best cylinder installation service in the country and will continue doing so."
Rating by: Sarah MacDonald | Rating posted: 13th May, 2016 | Contact: The Cylinder Guy | Job date: Apr, 2016
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Sarah MacDonald•13th May, 2016•More details, one reply…
100%

"the service was fantastic, Dan was full of useful and informative information. I knew what was going to happen at every stage and it left no doubt in my mind that they were the right company to go with"
Rating by: Tim | Rating posted: 11th May, 2016 | Contact: Dan Hellyer | Job date: Mar, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tim •11th May, 2016•More details…
100%

"From start to finish these guys are true professionals, The communication is beyond excellent, the advice given very useful and helped us make a decision fast and they turned up that day when they said they would and went the extra distance with a tricky install. Also put extra effort into not making any mess removing the old cylinder and assisted with info on its removal. You don't see service like this very often these days so when i do I like to tell people about it. "
Rating by: Craig | Rating posted: 22nd Apr, 2016 | Contact: Kevin Conroy | Job date: Apr, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Craig•22nd Apr, 2016•More details…
100%

"I am so impressed by The Cylinder Guy and especially Dan with whom I was in contact. He was incredibly helpful with deciding which cylinder size and model to change from Lo to High pressure. Darren Chatwin who installed the cylinder was brilliant in explaining all the bells and whistles that this new cylinder had and how it worked (to my advantage). He was efficient and cleaned up the site which was much appreciated. He also texted me 2 minutes after he was due to arrive to say that traffic was… bad and he would be late...this is the first time I have had a tradie do this without having to call after the 1st hour of waiting. Traffic in ChCh is horrendous so I totally understood. The whole process from contacting Dan at The Cylinder Guy thought to Darren installing the unit and the sparky signing off and advising he would email the compliance certificate was a dream of personable and efficient service. I will be recommending The Cylinder Guy to everyone I see!"
Rating by: Nola | Rating posted: 2nd Mar, 2016 | Contact: Darren Chatwin | Job date: Mar, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nola•2nd Mar, 2016•More details…
100%

"What separates this business from a lot of others is the superb communication, which is an essential key to running a successful business. This is the first time I have had to replace a hw cylinder and it was explained to me in detail in writing. It is now installed and we were given the 5 star treatment so thanks to Dan. They have the experience and knowledge of cylinders and now our old one is replaced with a bigger element and even our pressure on a new low pressure cylinder is fantastic. "
Rating by: Gaye | Rating posted: 1st Mar, 2016 | Contact: Dan Hellyer | Job date: Feb, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Gaye•1st Mar, 2016•More details…
100%

"Prompt response, knowledgeable and friendly service, Dan Hellyer deserves our 100% rating. The Cylinder Guy was the second option for replacing our earthquake damaged leaking hot water cylinder (because we contact the other plumber first), but Dan's beautiful service made us decided to choose him with no regret. Our hot water cylinder replacement process went smoothly. Dan responded us quickly, answered questions with fully knowledge, and he definitely has friendly service too. Overall we… highly recommend The Cylinder Guy especially Dan Hellyer to others, you will be hassle free. Thanks guys."
Rating by: Leigh | Rating posted: 29th Feb, 2016 | Contact: Dan Hellyer | Job date: Feb, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Leigh•29th Feb, 2016•More details…
95%

"Dan responded to my call regarding aleeking hot water cylinder within 2hrs, the assessment was done by Kevin soon after with a quote. The job was completed on the following day including a switch replacement by the electrician. Everything was well organized. The guys arrived on time, did the job, and the hot water was running for the evening shower as promised I strongly recommend this team. Eva"
Rating by: Eva | Rating posted: 1st Feb, 2016 | Contact: Dan Hellyer | Job date: Jan, 2016
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 90%
Eva•1st Feb, 2016•More details…
100%

"Thanks ‘The Cylinder Guys’ for your outstanding service. Everything was organised quickly and smoothly, no hidden costs or surprises, repair was done within 24 hours with a product guarantee – and friendly, helpful and honest installers. Highly recommend the Cylinder Guys! "
Rating by: Jenny | Rating posted: 25th Jan, 2016 | Contact: Dan Hellyer | Job date: Jan, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jenny •25th Jan, 2016•More details…
100%

"Kevin informed me the day before installation of a slight change to schedule and kept me up to date throughout the process. The install was seamless and they were even flexible to work in with the Electricians that we had on site who had to install a powerpoint for the Hot Water Cylinder at the same time. They cleaned up after themselves, took time to answer our questions and were very professional tradespeople. I would recommend them"
Rating by: Kirsty | Rating posted: 20th Jan, 2016 | Contact: Chris Rankin | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kirsty•20th Jan, 2016•More details…
100%

"Can't say enough about the prompt and professional service we received from Chris and his plumber Pete. We didn't really know what we wanted but within a few minutes of our emailing Chris he came back to us with a range of options, and also when Pete came to have a look at the job the next day , he made some helpful suggestions which we gratefully took heed of. We felt the service was good value for money. Thanks Guys"
Rating by: Martyn | Rating posted: 23rd Dec, 2015 | Contact: Chris | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Martyn•23rd Dec, 2015•More details…
100%

"To The Cylinder Guy, We are more than happy with the job done. Thank you so much to you all. Great job, friendly service! We would be happy to recommend you to others, have a wonderful Xmas and a happy new year."
Rating by: Sharon Pheloung | Rating posted: 23rd Dec, 2015 | Contact: Dan Hellyer | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sharon Pheloung•23rd Dec, 2015•More details…
100%

"Many thanks to your team for a quick and efficient install of the replacement for my leaking cylinder. In particular there was no waiting around for the installer to arrive as he turned up at the arranged time. "
Rating by: Harry | Rating posted: 16th Dec, 2015 | Contact: Chris Rankin | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Harry•16th Dec, 2015•More details…
100%

"To anyone wanting a great job done well I'd highly recommend The Cylinder Guy. They had good communication systems in place and were very prompt and respectful. Their response to my request was efficient as well as pleasant and they went out of their way at a very busy time of the year to ensure that my requirements were met. They were clean and tidy on the job, caused no damage and left my home locked and secure when I was unable to be around. I would use them again at any time Many thanks… TCG"
Rating by: Claire Lee | Rating posted: 14th Dec, 2015 | Contact: Chris Rankin | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Claire Lee•14th Dec, 2015•More details…
13%

"These guys were complete Cowboys. They gave us a quote, we booked the job in then they tried to increase the quote by $1200 because they hadn't scoped it properly. By that time we were waiting for the plumbers to turn up and the gas unit had already arrived. The did offer to refund us if we returned the gear but I was dubious, so pushed on. We agreed a lesser amount. The plumbers were good, but they never organised an electrician. After it was eventually done we had to endure several phone… calls and emails before they agreed to knock another $100 off, but it was still $600 more than they originally quoted us. All these guys do is organise the work to be done and I they don't do a very good job of that. For that they take a cut. They know how to have a website and run some ads to get you there. I would recommend ringing a local plumber instead - who is probably going to do the work anyway. Stay away."
Chris Rankin responded:
"We are so grateful for all the wonderful comments left by our customers on this site. So it is sad that in the case, despite our best efforts and doing this job at cost, we were unable to make this customer happy. Be assured there was more to the story and that we will continue to strive for the great customer experience we are well known for."
Rating by: Shaun | Rating posted: 9th Dec, 2015 | Contact: Dan Hellyer | Job date: Nov, 2015
Communication: 10% | Quality: 20% | Reliability: 0% | Value: 20%
Shaun•9th Dec, 2015•More details, one reply…
100%

"So pleased with this company. They were patient when I needed to prospone, very professional, reliable and a great price! "
Rating by: Madison | Rating posted: 8th Dec, 2015 | Contact: Will and Chris | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Madison•8th Dec, 2015•More details…
100%

"AAA+ job to install a new hot water cylinder, it blew out i rang The cylinder guy and they arrived the next day to replace it. They were really quick and professional and left the work place clean & tidy, not like some workmen. They were polite & pleasant on interactions with us & we would recommend them to others. Cheers guys "
Rating by: Jenny | Rating posted: 19th Nov, 2015 | Contact: Dan | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jenny•19th Nov, 2015•More details…
100%

"Excellent service. Dan was very helpful and explained exactly what involved and what the cost would be. The quote was very competitive, i did get multiple quotes, and I was able to schedule an installation at short notice. They turned up on the day did a great job and left the job site clean and tidy. Cant ask for more than that. Thanks for a job well done."
Rating by: GRANT | Rating posted: 12th Nov, 2015 | Contact: DAN HELLYER | Job date: Nov, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
GRANT•12th Nov, 2015•More details…
100%

"Great guys to work with – prompt and efficient and at lower cost than the other quotes we obtained, highly recommended"
Rating by: Alastair | Rating posted: 11th Nov, 2015 | Contact: Dan Hellyer | Job date: Nov, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alastair •11th Nov, 2015•More details…
100%

"These guys were brilliant. I found a leaky hot water cylinder on a Thursday morning. Rang and left a message at 9.25am. I got a call back within 10 minutes and two guys outside my house 90 mins later starting the job. 4 hrs later including expertly coordinated electrical, piping and cylinder delivery and removal, i had a new cylinder in place and starting to heat water again. Everything cleaned up and hot showers possible same night. All promises kept and invoicing clear and timely. I couldn't… have hoped for better. Absolutely recommend for worry free resolutions. Thanks heaps guys, really appreciate you fitting us in at zero notice. AAA+++"
Rating by: Tony | Rating posted: 1st Nov, 2015 | Contact: Chris Rankin | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tony•1st Nov, 2015•More details…
100%

"The Cylinder guys provided a most professional service The plumber was punctual and efficiently had the cylinder installed within a short time Because I also required an electrician the serviceman was provided by your team he too lived up to my highest expectations No cowboys Just plain good service "
Rating by: Virginia Stevenson | Rating posted: 21st Oct, 2015 | Contact: Chris Ranking | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Virginia Stevenson•21st Oct, 2015•More details…
100%

"Dan, I just wanted to thank you and your company for such a great job! When my hot water cylinder stopped working, I thought I was going to be in for a nightmare of repair and costs. Instead, you answered all my questions carefully and took all the time you could to make sure I knew what my choices were. Your communication personally put me at ease and I felt really confident that the job would be completed well. I was amazed that it was able to happen so quickly. Sadly, experiences with… tradespeople are not always great ones, but in this case it was!! Kevin was prompt, communicated well and the job just happened! What I thought was going to be messy and difficult was in fact nothing like that all. The electrician was equally prompt and efficient (I have emailed him with my thanks and feedback too). I was surprised too, to find that the total costs were nowhere near what I had imagined they might be. I am now enjoying the most amazing hot showers - until you are without hot water, you don't realise how much you will miss it. I have recommended your services to my wider circle of family and friends."
Rating by: Tanya | Rating posted: 10th Aug, 2015 | Contact: Dan Hellyer | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tanya•10th Aug, 2015•More details…
100%

"I highly recommend my cylinder guy, Chris Rankin, Ben the plumber and the sparky they used, they were all excellent, very friendly and professional. The work was done promptly and to a high standard. The payment option was the only hiccup, with a miscommunication from the 0800 center, but, Chris happily and quickly sorted that over the phone. When Ben the plumber caused a spark while drilling he organized the sparky to check the wiring at their cost. A necessary safety precaution which we… appreciate very much, causing a delay, but, only by a day. The sparky did an awesome job very tidy wiring. Ben returned and reconnected the water and made sure everything was perfect, he is a credit to himself and the business. Well Done!!! Thank you so much to you all."
Rating by: Lynette | Rating posted: 8th Aug, 2015 | Contact: Chris Rankin | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lynette•8th Aug, 2015•More details…
100%

"Dan from the Cylinder Guy was the best company I dealt with when getting quotes for new hot water cylinder. He responded straight away where some did not respond. He explained all the options and followed up with an email. It made the decision very simple. When the installers came around the job was done efficiently and professionally. I would not hesitate to recommend Dan and team at Cylinder Guy to anyone. "
Rating by: Steve | Rating posted: 29th Jul, 2015 | Contact: Kevin Conroy | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Steve•29th Jul, 2015•More details…
100%

"The job was completed without fuss, the plumber, Dave, was great."
Rating by: Barry | Rating posted: 20th Jul, 2015 | Contact: Dan Hellyer | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Barry•20th Jul, 2015•More details…
100%

"We used The Cylinder Guy recently when our old hot water cylinder started leaking (installed 1965 so I found out when it came out). We found The Cylinder Guy very good with communication and advice. They were able to organise installation at a time that was suitable and the cylinder was delivered a few days prior to the installation. The plumber who did the installation Chris Renner was very good to deal with, showed up on time, was pleasant and tidy and explained everything. We went from a… low pressure system to a mains pressure system so there was a fair bit of work involved for Chris. The difference in hot water pressure is amazing and in the words of our 16 year old after his first shower with the new cylinder “That shower is AWESOME!” Now we just have trouble keeping him out of it!"
Rating by: William | Rating posted: 17th Jul, 2015 | Contact: Chris Rankin | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
William•17th Jul, 2015•More details…
100%

"Thank you, thank you to the team for your amazing job on installing our new cylinder. No question went unanswered, job was professionally fitted and all with a good sense of humour as well. We have told pretty much everybody from Auckland to Kaikohe about your team. Keep it up, very much appreciated indeed."
Rating by: O'Dell | Rating posted: 16th Jul, 2015 | Contact: Dave Anderson | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
O'Dell•16th Jul, 2015•More details…
100%

"The Cylinder Guy rapidly responded to my query, and their price under-cut quotes from rival firms by hundreds of dollars. The best thing about The Cylinder Guy was that I would hardly have to wait for my new hot water to be installed. Now I'm having lovely hot showers rather than that pathetic trickle I used to get that was either freezing or scalding, with no in between. :) "
Rating by: Angelica | Rating posted: 13th Jul, 2015 | Contact: Chris Rankin | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Angelica•13th Jul, 2015•More details…
100%

"Since first contacting The Cylinder Guy {Chris Rankin} the purchase of a lo pressure hot water cylinder of the correct replacement size, the installation, the cost was all I envisaged. The installation was carried out professionally by Bruce"
Rating by: pokiha hiini | Rating posted: 12th Jun, 2015 | Contact: hris rankin | Job date: Jun, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
pokiha hiini•12th Jun, 2015•More details…
100%

"Did as they said. No hassles, no dramas. Good old fashioned service". "Work completed on time and to quotation. Very pleased". Cheers "
Rating by: David Kennett | Rating posted: 15th May, 2015 | Contact: Dan Hellyer | Job date: May, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
David Kennett•15th May, 2015•More details…
100%

"I found the company very easy to deal with, explaining the options and benefits in a clear manner, and very responsive come installation time. The workmanship was excellent and overall the service impeccable. The Cylinder Guy is highly recommended"
Rating by: Mark Evitts | Rating posted: 13th May, 2015 | Contact: Chris Rankin | Job date: May, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Mark Evitts•13th May, 2015•More details…
100%

"Their service was outstanding and astounding. At 4:30 pm on Friday we realized that the hot water cylinder had “died”. I phoned The Cylinder Guy and spoke to Dan. He was most friendly and very understanding. He said he couldn’t get anyone to me today (Friday) but could probably get someone to me tomorrow, Saturday – are you kidding ? – I had expected to be told “Sorry, can’t do anything until Monday”. Not only did a new cylinder turn up on my doorstep on Saturday, but… this was followed by an Electrician and Plumber (plus his apprentice) who got to work immediately. They were friendly, well presented, and kept me up to date with what was being done all the time, even took a moment to have a chat with my dog ! When it was all complete, they cleaned up and took everything, including the old cylinder, away with them, leaving it so neat and tidy it was as though nothing had happened. The astounding part is that all this was done on a Saturday after a call at closing time on a Friday –the service was professional, friendly, well-priced – more or less what my friends and acquaintances had paid for a cylinder replacement, during the week. The Cylinder Guy has restored my faith in tradesmen – the norm is a sullen, angry person upset at having to work the weekend or being told to wait until Monday. I cannot recommend him and his happy crew highly enough – 100% Satisfied customer."
Rating by: Peter Horn | Rating posted: 13th May, 2015 | Contact: Dan Hellyer | Job date: May, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Peter Horn•13th May, 2015•More details…
100%

"It was a pleasure dealing with the friendly installers at The Cylinder Guys. They made the install very efficient and they answered all my questions. A wide range of cylinders was helpful as I was able to select one that fitted in the space I had. I highly recommend The Cylinder Guys. "
Rating by: Nigel Trickett | Rating posted: 13th May, 2015 | Contact: Dan Hellyer | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nigel Trickett•13th May, 2015•More details…
93%

"The Cylinder Guy provided a really competitive price and great knowledge when making our decision. They were prompt with communication and follow-up and Dan was extremely helpful sorting out a few complications along the way. Despite this, I would highly recommend them. They were efficient in following up and resolving the situation (no fault of their own - external supplier)."
Rating by: Julia | Rating posted: 11th May, 2015 | Contact: Dan | Job date: May, 2015
Communication: 90% | Quality: 100% | Reliability: 80% | Value: 100%
Julia•11th May, 2015•More details…
100%

"I emailed the Company and Chris Rankin replied promptly who was most helpful with all my questions. Spoke to me several times on the phone nothing was too much trouble. This happened over a long weekend. Chris Renner turned up on the Tuesday morning by then we decided we wanted to change the size of the cylinder which meant he had to take it back to the Company he had obtained it from and he change it. Did all this without any problem. His workmanship was 100% and would recommend this… Company to anyone in the same situation"
Rating by: Anne Jacobsen | Rating posted: 8th May, 2015 | Contact: Chris Rankin | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Anne Jacobsen•8th May, 2015•More details…
100%

"I used The Cylinder Guy to replace my hot water cylinder which was over 40 years old, in the roof and leaking. They quoted the best price, provided the cylinder that I requested, communicated well and I was delighted with the quality of the work and the tradesman who did the job. I am 100% satisfied with the result. Should I be asked, I would be happy to recommend them. "
Rating by: Winston Grove | Rating posted: 8th May, 2015 | Contact: Chris Rankin | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Winston Grove•8th May, 2015•More details…
100%

"Great service all the way through the process. Information about options was provided within an hour or two of our initial inquiry. The installation was booked and the job completed within 48 hours. The information about options and pricing was very transparent. Ryan arrived on time to do the installation and was really friendly and courteous. We were kept informed on progress throughout the day and everything was completed on time. Thoroughly recommend these guys to anyone needing a hot… water cylinder installed."
Rating by: David | Rating posted: 23rd Apr, 2015 | Contact: Chris Rankin/Ryan Baxter | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
David•23rd Apr, 2015•More details…
93%

"Couldn't fault the job.Of the 3 quotes I received Cylinder Guys was far and away the cheapest.ThePlumber turned up on time,the whole process was painless and trouble free.Would happily recommend and have done so already"
Rating by: Colin | Rating posted: 23rd Apr, 2015 | Contact: Dan Hellyer | Job date: Apr, 2015
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90%
Colin•23rd Apr, 2015•More details…
93%

"Very prompt service with only 3 days from the quote being approved, to the cylinder being installed. Did have some communication issues regarding the invoice but happy with the final result. "
Rating by: Steph | Rating posted: 16th Apr, 2015 | Contact: Chris And Dan | Job date: Mar, 2015
Communication: 70% | Quality: 100% | Reliability: 100% | Value: 100%
Steph•16th Apr, 2015•More details…
85%

"Great company to deal with, very quick response after our initial query, and then very helpful with us deciding on what system to get installed. The tradies who did the job were friendly and professional and did a excellent installation. The end result is all that we expected and more. Cheers. "
Rating by: Peter | Rating posted: 15th Apr, 2015 | Contact: Mark 'Mario' McMinn | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 50% | Value: 90%
Peter•15th Apr, 2015•More details…
100%

"Excellent service many thanks"
Rating by: sandy | Rating posted: 9th Apr, 2015 | Contact: Dan | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
sandy•9th Apr, 2015•More details…
100%

"Great service from start to finish, competitive rate and a fast and efficient process. Shower pressure is twice as good! Thanks."
Rating by: Neville | Rating posted: 9th Apr, 2015 | Contact: Dan | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Neville•9th Apr, 2015•More details…
85%

"Decided to call cylinder guy after finding their webpage easy to navigate over some of the others. Rung them for a quote they were very helpful and friendly. I am impressed at how quickly they sorted everything out. Tradey that installed cylinder was very nice and completed job with no problems in really good time."
Rating by: chrissy | Rating posted: 1st Apr, 2015 | Contact: cannot remember name | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 50%
chrissy•1st Apr, 2015•More details…
100%

"Arrived on time and quietly and efficiently got on with the job of replacing my hot water cylider. th4e two plumbers were friendly and easy to talk to. Brilliant job - thank you."
Rating by: Kate | Rating posted: 30th Mar, 2015 | Contact: Chris | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kate •30th Mar, 2015•More details…
98%

"good company to deal with. everything done quickly and to expectation. "
Rating by: Nilesh | Rating posted: 18th Mar, 2015 | Contact: Dan Hellyer | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Nilesh •18th Mar, 2015•More details…
70%

"Good work and installation. Workmen friendly and professional. A few communication issues. Email delayed response - had to get different cylinder on the day - more guidance would have been helpful - different advisement by attending workers and company re payment process. "
Rating by: Deidre | Rating posted: 17th Mar, 2015 | Contact: Chris Rankin | Job date: Mar, 2015
Communication: 50% | Quality: 80% | Reliability: 70% | Value: 80%
Deidre•17th Mar, 2015•More details…
95%

"Fast great job. Thanks"
Rating by: Graham | Rating posted: 16th Mar, 2015 | Contact: Steve Merdows | Job date: Feb, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Graham•16th Mar, 2015•More details…
98%

"One of the best experiences we've ever had with a tradesman. Dan was at our house a few hours after we enquired. He was extremely knowledgeable and explained our options to us is a very professional way. New hot water cylinder was installed just a few hours later by two very friendly installers. Excellent communication, good price (with no surprises), and fast service. You can't ask for any more. Highly recommended."
Rating by: Benek | Rating posted: 10th Mar, 2015 | Contact: Dan Hellyer | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Benek•10th Mar, 2015•More details…
88%

"Very happy with the service provided by Chris. My cylinder died unexpectedly and so was urgent. He quoted very quickly, was a great price, and the cylinder was delivered only 2 hours later. The installer came, and all was sorted by the end of the day."
Rating by: Mark | Rating posted: 9th Mar, 2015 | Contact: Chris Rankin | Job date: Mar, 2015
Communication: 80% | Quality: 90% | Reliability: 90% | Value: 90%
Mark•9th Mar, 2015•More details…
93%

"Good comms, arrived on time, did a great job. Great work, thank you. I am a very happy customer. "
Rating by: John R | Rating posted: 9th Mar, 2015 | Contact: Dan | Job date: Feb, 2015
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90%
John R•9th Mar, 2015•More details…
95%

(no comment)
Rating by: Roxanna Noa | Rating posted: 13th Feb, 2015 | Contact: Dan | Job date: Feb, 2015
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 100%
Roxanna Noa•13th Feb, 2015•More details…
88%

"Cylinder installed with care and in a professional manner. 100%"
Rating by: David | Rating posted: 13th Feb, 2015 | Contact: Chris Rankin | Job date: Feb, 2015
Communication: 50% | Quality: 100% | Reliability: 100% | Value: 100%
David•13th Feb, 2015•More details…
100%

"The service was incredible the communication was fantastic and Dan was always willing to help with my questions. On time job well done thanks heaps ..."
Rating by: rachael | Rating posted: 11th Feb, 2015 | Contact: dan | Job date: Feb, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
rachael•11th Feb, 2015•More details…
100%

"I was very impressed with the knowledgeable conversation I had with Dan when I first rang to inquire about a new cylinder. No other plumbers we contacted were willing to quote us (think our solar water heating scared them). Took a while for me to get back to them but when I did they came promptly. The delivery man was professional and arrived when he said he would. The plumbers Kevin and Alex did a great job, and we are enjoying continuous hot water now. Would definitely recommend them. "
Rating by: Jenni | Rating posted: 4th Feb, 2015 | Contact: Dan | Job date: Feb, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jenni•4th Feb, 2015•More details…
98%

(no comment)
Rating by: Elizabeth invoice 2557 | Rating posted: 29th Jan, 2015 | Contact: Steve Ackley | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Elizabeth invoice 2557•29th Jan, 2015•More details…
100%

"Great service from the team with new mains system installed on the day indicated with no issues; very cost competitive price, friendly and helpful team, great customer service & feedback, very professional and defiantly recommended. What more could you ask for? Thanks Dan! "
Rating by: Eugene | Rating posted: 29th Jan, 2015 | Contact: Dan Hellyer | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Eugene•29th Jan, 2015•More details…
100%

"Awesome service, great at making contact and very prompt at finishing the job"
Rating by: Tamra | Rating posted: 28th Jan, 2015 | Contact: Chris Rankin | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tamra•28th Jan, 2015•More details…
100%

"I was so nervous and anxious about the last minute booking but you guys came through and worked till 9pm on the 24th December Now that’s service! Thanks so much to you we now have lovely warm showers, the pressure is great…best Xmas present for our little family "
Rating by: Natasha | Rating posted: 27th Jan, 2015 | Contact: Dan and Chris | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Natasha•27th Jan, 2015•More details…
90%

"I was amazed at the length of time Dan spent explaining my options, offering advice and answering my questions on the phone, and then the speed at which a quote summarising the options we talked about arrived by email. And the pricing was competitive. Opted for a supply only deal and had my plumber install. Even so communication was excellent, delivery driver phoned to check I was in and turned up when he said he would. Great service. Thanks very much."
Rating by: Gavin | Rating posted: 25th Jan, 2015 | Contact: Dan Hellyer | Job date: Jan, 2015
Communication: 100% | Quality: 80% | Reliability: 100% | Value: 80%
Gavin•25th Jan, 2015•More details…
100%

"Awesome job by Dan and team. Our Plumber from PrimedPlumbing, was fast and professional and a really nice guy. Overall superb service and no fuss. "
Rating by: Jo and Jason | Rating posted: 23rd Jan, 2015 | Contact: Dan Hellyer | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jo and Jason•23rd Jan, 2015•More details…
100%

(no comment)
Rating by: larry | Rating posted: 23rd Jan, 2015 | Contact: Larry | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
larry•23rd Jan, 2015•More details…
100%

"Even I called them on Thursday afternoon, the plumber came on Saturday morning and got the cylinder installed in 4 hours. Very good service and quality. Definitely recommend to others. After upgrading to mains pressure cylinder, the whole family now have better showers."
Rating by: Alex | Rating posted: 23rd Jan, 2015 | Contact: Chris Rankin | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alex•23rd Jan, 2015•More details…
100%

"We received efficient, prompt and very professional service from The Cylinder Guy. Dan came the same day I rang, assessed the situation, organised an electrician and bang - job done! He also brought our attention to a potential non-compliance issue we had involving our cylinder (which we were unaware of), this could have been a major issue should we have had a fire. I would have no hesitation whatsoever in recommending this company to anyone."
Rating by: Janet Macdonald | Rating posted: 13th Jan, 2015 | Contact: Dan | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Janet Macdonald•13th Jan, 2015•More details…
100%

"Fantastic service. Dan came recommended to us and I can see why. The service was top notch and thorough. I would highly recommend to others. "
Rating by: Karen | Rating posted: 23rd Dec, 2014 | Contact: Dan | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Karen•23rd Dec, 2014•More details…
85%

"Very happy with Chris' prompt return of our inquiry call and his friendly, professional manner in forwarding a quote and subsequently arranging our installation. Both the plumbers and the electrician were highly efficient on site. Would happily recommend the company to potential customers."
Rating by: Mike | Rating posted: 22nd Dec, 2014 | Contact: Chris | Job date: Dec, 2014
Communication: 100% | Quality: 90% | Reliability: 80% | Value: 70%
Mike•22nd Dec, 2014•More details…
100%

"From start to completion the service provided by The Cylinder Guy was outstanding. Within four hours of initial contact, Dan (Manager) had arranged inspection by Chisholm Plumbing, Dunedin, reported back to me with a quotation, and confirmed work would be undertaken early the following day. It was, by an extremely efficient and pleasant team of Richard and the hilarious 'Pies'. The entire experience could not have been improved."
Rating by: Peter | Rating posted: 21st Dec, 2014 | Contact: Justin Chisholm | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Peter•21st Dec, 2014•More details…
95%

"Prompt scheduling of job, helpful advice and good follow up service."
Rating by: Leandra | Rating posted: 20th Dec, 2014 | Contact: Chris Rankin | Job date: Dec, 2014
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 90%
Leandra•20th Dec, 2014•More details…
100%

"."
Rating by: Peter | Rating posted: 20th Dec, 2014 | Contact: Dan | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Peter•20th Dec, 2014•More details…
100%

(no comment)
Rating by: Jane | Rating posted: 19th Dec, 2014 | Contact: Chris Rankin | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jane•19th Dec, 2014•More details…
58%

"Sorry to say, that communication between company and trades was poor and had to call them back to adjust scalding hot water at tap ( 70 deg. ) and decommission old leaking tank- tradesman a bit dark about being called back to finish job. workmanship was good standard though! I have read the other comments and hopefully mine was a rare poor experience "
Rating by: Owen | Rating posted: 19th Dec, 2014 | Contact: Dan | Job date: Dec, 2014
Communication: 50% | Quality: 80% | Reliability: 20% | Value: 80%
Owen•19th Dec, 2014•More details…
100%

"Cylinder guy were prompt to quote and lock in a time to do the work. Their team arrived when they said they would, kept us informed with progress throughout the job, and completed the work as per the quote. They tested all taps and showers after installation and rang two days later to check all working correctly. Highly recommend this business."
Rating by: Stacey | Rating posted: 15th Dec, 2014 | Contact: Unknown | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Stacey•15th Dec, 2014•More details…
100%

"Our cylinder heater went and so I trawled the net for a repairer and found the Cylinder Man. Rang and was sent a quote/ invoice to accept so knew the cost prior which I liked. Next morning 2 very nice young men from Wenbourns arrived and replaced the heating unit promptly. I paid the account and there was follow up from the Cylinder Man to make sure I was satisfied with the job done. Nice dealing with such good professionals all round. Definitely recommend them "
Rating by: Denise Frayle | Rating posted: 12th Dec, 2014 | Contact: Wenbourn plumbing | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Denise Frayle•12th Dec, 2014•More details…
100%

"Great service. Prompt. Good communication. Got the job done when they said they would. Made it really easy for us. Thanks guys!"
Rating by: Lyn | Rating posted: 12th Dec, 2014 | Contact: Chris | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lyn•12th Dec, 2014•More details…
100%

"I was very impressed with this company. I had a quote from another plumber, and the Cylinder Guy was over $500 cheaper. The Cylinder Guy explained my options and replaced the cylinder the very next day (it was after 4pm when I rang them) They took my old cylinder away, and were very tidy and polite. They turned up when they said they would. And the chap who droped off the replacement cylinder in advace was very sweet and made sure I shut the garage door as he was worried the new cylinder… may be taken. Hopefully I wont need them again, but I will definitely recommend them to others. If necessary, I would use them again."
Rating by: Julene | Rating posted: 4th Dec, 2014 | Contact: Chris/Ben | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Julene•4th Dec, 2014•More details…
100%

"great service, no blabla, clean invoicing and no problem whatsoever ! Very recommendable."
Rating by: Boris | Rating posted: 3rd Dec, 2014 | Contact: Chris Rankin | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Boris•3rd Dec, 2014•More details…
100%

"We had our hot water cylinder moved to under the house and upgraded to mains pressure. All of the communication was excellent. The plumbers really friendly and tidy. Felt good about the whole job and process. Thanks!"
Rating by: Nicola | Rating posted: 3rd Dec, 2014 | Contact: Chris rankin | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nicola•3rd Dec, 2014•More details…
100%

"Excellent work"
Rating by: Bhooma | Rating posted: 3rd Dec, 2014 | Contact: Kate Page and | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bhooma•3rd Dec, 2014•More details…
80%

"When our cylinder started burst we had to stop the hot water. We were very glad that The Cylinder Guy to come over that day to give us a quote and the following day to install a new cylinder. Thanks!"
Rating by: Daniel | Rating posted: 3rd Dec, 2014 | Contact: Dan | Job date: Nov, 2014
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 50%
Daniel•3rd Dec, 2014•More details…
100%

"This is the second time I have used The Cylinder Guy to install a hot water cylinder in a rental property and as always I was very happy with the result. Chris was easy to deal with and arranged a quote that was fair and reasonable before starting the work. Once I gave him the go ahead the work was completed in a timely manner. Very happy and would definitely use again. Regards, Jonathan"
Rating by: Jonathan | Rating posted: 3rd Dec, 2014 | Contact: Chris Rankin | Job date: Dec, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jonathan•3rd Dec, 2014•More details…
100%

(no comment)
Rating by: Andrea | Rating posted: 28th Nov, 2014 | Contact: Dan | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Andrea•28th Nov, 2014•More details…
100%

"Big thank you to The Cylinder Guys - the guys were all super professional and friendly and have done a great job, and the way Dan have organised everything for me has been fantastic and made the whole process really straightforward. Prompt, efficient and helpful work from everybody involved. Highly recommend The Cylinder Guys to anyone thinking about switching to gas. "
Rating by: Alicia | Rating posted: 28th Nov, 2014 | Contact: Dan Hellyer | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alicia•28th Nov, 2014•More details…
100%

"Very pleased with the product and super prompt service would highly recommend!"
Rating by: April Edwards | Rating posted: 27th Nov, 2014 | Contact: Chris | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
April Edwards•27th Nov, 2014•More details…
85%

"did a very neat & tidy job. Easy to work with - very efficient"
Rating by: Chris | Rating posted: 21st Nov, 2014 | Contact: Justin | Job date: Nov, 2014
Communication: 90% | Quality: 90% | Reliability: 100% | Value: 60%
Chris•21st Nov, 2014•More details…
98%

"A Top Job. Tradies were fast and efficient. Did a very nice job, very thorough. Cleaned up after themselves and left everything looking tip-top. I am very happy with the work these guys did and hope they got a cold beer on Friday nite! Thanks Cylinder Guy. Cheers, Ian"
Rating by: Ian | Rating posted: 19th Nov, 2014 | Contact: Steve | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Ian•19th Nov, 2014•More details…
90%

"I was impressed with the service, very professional and quick."
Rating by: Stewart | Rating posted: 17th Nov, 2014 | Contact: Chris | Job date: Nov, 2014
Communication: 100% | Quality: 80% | Reliability: 100% | Value: 80%
Stewart•17th Nov, 2014•More details…
100%

"These guys were awesome! I just called them and told them my problem and they sorted out everything!! Dan (the guy I dealt with) was extremely knowledgable on all things to do with cylinders and is somewhat of a cylinder scientist!! Great prompt service with no headacehs whatsoever! I highly recommend these guys!!!!! "
Rating by: Patrick | Rating posted: 7th Nov, 2014 | Contact: Dan Hellyer | Job date: Nov, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Patrick•7th Nov, 2014•More details…
95%

"Really happy with new cyclinder, the quote was far less than others received, the increased water pressure was a bonus I wasn't expecting. There was a slight delay with installation but once the plumbers arrived it was installed quickly and professionally, they did a great job. "
Rating by: Angela | Rating posted: 4th Nov, 2014 | Contact: Chris Rankin | Job date: Oct, 2014
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 100%
Angela•4th Nov, 2014•More details…
100%

"Fantastic result, great communication and a job well done - I'm very happy with the service and Chris was more than happy to answer my silly questions. I would absolutely recommend anyone use Cylinder Guy! We're stoked with our awesome water pressure now, thanks guys!"
Rating by: Erin | Rating posted: 30th Oct, 2014 | Contact: Chris Rankin | Job date: Oct, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Erin•30th Oct, 2014•More details…
100%

"Great service, fixed prices, great turn around. I made a call to TCG on Thursday, had the mains water cylinder installed on saturday. "
Rating by: Roopak | Rating posted: 30th Sep, 2014 | Contact: Dan | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Roopak•30th Sep, 2014•More details…
100%

" Happy with whole process!!! Excellent communications, quick response and finding out problem with old cylinder (even on the phone...), professional advice and solution, competitive price, and perfect installation including: water and power connection,all valves and dispose old cylinder. Thanks for your service."
Rating by: Max | Rating posted: 23rd Sep, 2014 | Contact: Dan | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Max•23rd Sep, 2014•More details…
100%

"I cannot begin to say how happy we are. We followed a recommendation from another amazing tradesman (Rob at hot water fast fix) and our troubles were all sorted within 24 hours! A fantastic new cylinder installed tidily and speedily. Tom gave us great advice on maintenance and care plus more besides. From go to whoa the service was amazing and we would not hesitate to use these guys again. Dan handled it all from backstage as it were and was utterly awesome too. A worthy 100% and we're looking… forward to better pressure and the kids getting the heck out of our shower!"
Rating by: Kate & Peter | Rating posted: 2nd Sep, 2014 | Contact: Tom Kelly | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kate & Peter•2nd Sep, 2014•More details…
100%

"Dan, I'm a little disappointed. My husband wont get out of the bl**dy shower and when I went in there, he was saying 'I love you Cylinder Guy' Ha ha, you're the only man I'm happy for my husband to talk about in the shower! Thank you, great work! "
Rating by: Kim | Rating posted: 1st Aug, 2014 | Contact: Dan | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kim•1st Aug, 2014•More details…
100%

"The install was not straight forward. It was done with care and attention to detail. As a tradie myself,it was great to see a job well done. These guys are easy to talk to. They want to make it right. Use this company! "
Rating by: gordon | Rating posted: 25th Jul, 2014 | Contact: Rob | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
gordon•25th Jul, 2014•More details…
100%

"We needed our low pressure hot water cylinder replaced with a mains pressure cylinder during some house renovations and were completely unsure of how to go about it. I called Cylinder Guys and left a message with their call back service and received a call back on that very same day from Dan. He was professional, helpful, totally efficient & answered all my questions and even though it was obvious I had no idea what I was talking about, he made sure I understood exactly what would happen. I… had called around to other companies inquiring about our hot water cylinder and found that the Cylinder Guys were not only the best deal but also had the best customer service. I would highly recommend these guys and would definitely use them again. Tom arrived ahead of schedule, was friendly & did a great job! Keep up the great work you guys! :)"
Rating by: Evangeline | Rating posted: 22nd Jul, 2014 | Contact: Tom/Dan | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Evangeline•22nd Jul, 2014•More details…
100%

"Hot Water Cylinder in our Investment property leaked while we were holidaying abroad. We contacted Cylinder Guy via email and they arranged to inspect and replace it. Everything was done to perfection and they were the cheapest too.. We highly recommend using them."
Rating by: Ambrish | Rating posted: 10th Jul, 2014 | Contact: Dan | Job date: Dec, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ambrish•10th Jul, 2014•More details…
100%

"Have engaged The Cylinder Guy to replace a low pressure to main pressure hot water cylinder in a rental property. Contacted them via the web site on Sunday and got a call from Dan on Monday morning. The quote was provided immediately with an unbeatable price guarantee. Cylinder was replaced without a hitch. Thanks for the excellent communications and service! Will recommend this business to others without reservation. "
Rating by: Takki | Rating posted: 6th Jul, 2014 | Contact: Dan | Job date: Jun, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Takki•6th Jul, 2014•More details…
100%

"Great price, quick and easy communication (job complete within 3 working days of first contact). Thrilled with the result. I wish all businesses were this easy to deal with!"
Rating by: Shane | Rating posted: 3rd Jul, 2014 | Contact: Dan Hellyer | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Shane•3rd Jul, 2014•More details…
100%

"Replaced low pressure with main pressure hot water cylinder. Excellent communicators. On time and job done. Exceptional customer service, a business that really cares about their reputation. A benchmark other businesses should aspire too!"
Rating by: Marten Cooper | Rating posted: 27th Jun, 2014 | Contact: No Sure | Job date: Nov, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Marten Cooper•27th Jun, 2014•More details…
100%

"We were very impressed with The Cylinder Guy. Dan replied quickly to an email inquiry by phoning back and explaining in detail what needed to be done to sort out our hot water cylinder issues. Fantastic customer service, excellent information was provided and the quote was comparable to another we had received, we decided to go with the Cylinder Guy as the customer service received by Dan over the phone was exceptional. On installation day the installer arrived on time and again, great… customer service explaining what needed to be done, the job was done quickly and very professionally. We were very happy with the service received and I would highly recommend The Cylinder Guy!"
Rating by: Tracey | Rating posted: 26th May, 2014 | Contact: Dan | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tracey•26th May, 2014•More details…
100%

"Dan provided me with great advice which convinced me to use The Cylinder Guy. This was followed up by excellent service - very happy with the result!"
Rating by: Glen Beattie | Rating posted: 23rd May, 2014 | Contact: Dan | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Glen Beattie•23rd May, 2014•More details…
100%

"I would just like to congratulate The Cylinder Guy on running a great operation. Great communication, great job & great price."
Rating by: John | Rating posted: 22nd May, 2014 | Contact: Chris | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•22nd May, 2014•More details…
100%

"I got in contact with Dan after getting a quote from another plumber to replace my hot water cylinder - his price came in just under my original quote, but included all new materials, valves etc which was important. The cylinder delivery was on time as promised, and job completed within the day for me to come home to restored hot water that evening. It's worth pointing out that Dan and Rob encountered several speedbumps for this install - having to switch out the original cylinder delivered… due to space constraints, working within a very tight space in an A frame roof, but I was kept in contact with the whole time with all changes etc. Naturally there was additional labour and cost involved, which Dan reasonably footed most of. Understandably not every job goes as smoothly as you want it to, and this was one of those jobs, but what you want is someone who keeps in contact with you as those challenges arise, which Dan and Rob certainly did. Thank you."
Rating by: Cole | Rating posted: 20th May, 2014 | Contact: Dan Hellyer | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cole•20th May, 2014•More details…
100%

"It is a pleasure in this day and age to deal with such a professional and helpful company. From the very first phone call to Dan, to the completion of the job by Tom every thing went very smoothly. Tom is a fine tradesman who obviously enjoys his work explaining every detail of the installation and leaving no mess whatsoever. I am so glad we decided to change our cylinder for when it was taken out it was on its very last legs and could have burst at any time and the mind boggles at what the… mess could have been especially if we were away on holiday !! So I have no hesitation whatsoever in recommending The Cylinder Guys if your cylinder needs replacing or upgrading to a mains pressure unit."
Rating by: Jim | Rating posted: 13th May, 2014 | Contact: Dan and Tom | Job date: May, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jim•13th May, 2014•More details…
100%

"Dan, a huge thank you to you and your team! Excellent service from my first call with you, to the saving of the day on the day of installation. I was stressed out, as you clearly knew, and you took all that away by going the extra mile for us. I was relieved to have hot water after bringing home a sand covered toddler last night. Tom who installed the cylinder for us is very professional and did such a tidy instal. He even made sure he closed the gate each time so our dogs didn't run… out.? We are so happy with the new cylinder and don’t know how we survived without mains pressure for this long. We have a few friends who are also renovating and will happily be recommending your services to them."
Rating by: Korosha | Rating posted: 28th Apr, 2014 | Contact: Tom Kelly | Job date: Apr, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Korosha•28th Apr, 2014•More details…
100%

"I was referred by my brother who had a new high pressure system installed by The Cylinder Guy couple of weeks ago, so Dan won my trust since the first contact. I am happy that I chose them and 100% satisfied with their work, service, timeliness and people. I would strongly recommend them to anyone who is still using low pressured cylinder. "
Rating by: Sharon | Rating posted: 10th Apr, 2014 | Contact: Sharon | Job date: Apr, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sharon•10th Apr, 2014•More details…
100%

"No hesitation whatsoever in recommending the team of Dan,Rob & Tom. Dan was a star from the word go, great advice & no pressure to replace the whole system he was more thn happy to try & get it fixed for me. However I was so glad that I decided to have a new high pressure system installed to replace my low pressure archaic tank. Rob & Tom were friendly, proficient & very professional. I didn't shop around because Dan had my confidence in the team after two e-mails & a… telephone call. You are awsome guys & can only go from strength to strength. Many thanks to you all."
Rating by: Lesley | Rating posted: 21st Mar, 2014 | Contact: Dan | Job date: Mar, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lesley•21st Mar, 2014•More details…
100%

"I am so impressed with this company - I called them on Tuesday and within 10 minutes Dan called me back, he was very insightful and helped me choose the right water cylinder for my house. The quote was sent to me straight afterwards. I booked the job for 3 days later for a 7.30am start which was no problem for Dan and his team. They arrived promptly to do the job and within 2.5 hours it was done. This is the best service I have received in a long time, the fastest turn around times and the BEST… price as I got 3 other quotes - I will certainly be recommending them to everyone I know and have 3 other houses that are needing renovations and I will be using these guys again and again. Well done on an excellent job!"
Rating by: Leigh-Ann | Rating posted: 7th Mar, 2014 | Contact: Dan Hellyer | Job date: Mar, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Leigh-Ann•7th Mar, 2014•More details…
95%

"Fantastic customer service. They weren't the cheapest quote we had for the upgrade of our HWC to mains pressure (pretty close though) - it was the customer service that made our decision. Multiple phone calls beforehand to talk us through the options, and got Tom to visit too which gave us confidence in their ability. Great work Cylinder Guy (and Tom)!!!"
Rating by: Ryan | Rating posted: 6th Mar, 2014 | Contact: Dan Hellyer | Job date: Mar, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Ryan•6th Mar, 2014•More details…
100%

"We have never received such understanding, prompt, efficient and courteous service. These Cylinder Guys, Dan, Tom and Rob are really ;TOP OF THE LINE". Friday we finalized for replacement of hot water mains cylinder - Dan could not have been more helplful and determined to make things as easy as possible for us. Sat. a.m Tom and Dan arrived at time specified - they worked non stop - great guys. Even drew our attention to an electrical problem; within 4 hours had given us great hot… water pressure. Would highly recommend The Cylinder Guys."
Rating by: Gabriel | Rating posted: 6th Mar, 2014 | Contact: Dan | Job date: Mar, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Gabriel•6th Mar, 2014•More details…
100%

"I rang Dan late on a Friday afternoon because we had been let down very badly by a plumber who had failed to turn up that day to replace our hot water cylinder. We were having new flooring in the kitchen laid on the Monday and since the hot water cylinder cupboard was in the kitchen the cylinder had to be drained and replaced before Monday. Dan went out of his way to help us. We had already decided on the type of cylinder we needed and he was able to find one for us and have it installed on the… Sunday without even having seen the property in advance. He kept in regular contact with us and we were thrilled to have the job done at such short notice. The final price was extremely reasonable and nearly $2000 less than the quote we had had from the plumber we originally planned to use, so we had a lucky escape. They also took care of all the electricals and clearly know their stuff - our house had old wiring and they needed to replace electrical switches and upgrade the power box, all of which was done with no fuss and at a very reasonable price. We had a couple of small niggles afterwards - the tradesman did not replace a cupboard door and the shower mixer needed to be fixed to get the flow of hot and cold water right - but Dan sorted these out very quickly and the main job was done to a high standard and in a very tight timeframe. I would have no hesitation in recommending this business."
Rating by: Catherine | Rating posted: 25th Feb, 2014 | Contact: Dan | Job date: Feb, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Catherine•25th Feb, 2014•More details…
95%

"Upgraded my leaking1960 low pressure to Rheem SS Mains pressure. They are really knowledgeable and helpful.Rob checked electrical work and Kelvin done excellent plumbing work . job done within 4 hours. At the beginning we had little problem communicate to arrange installation. But once Chris take over work done within 2 days.Very well organisation Chris. He also put me first for emergency due to leak. Thank you all The cylinder guy team."
Rating by: Yener | Rating posted: 20th Feb, 2014 | Contact: Chris | Job date: Jan, 2014
Communication: 100% | Quality: 100% | Reliability: 80% | Value: 100%
Yener•20th Feb, 2014•More details…
95%

"Very good communication and very happy with the outcome. Thanks guys."
Rating by: Wayne | Rating posted: 18th Feb, 2014 | Contact: Dan | Job date: Feb, 2014
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 90%
Wayne•18th Feb, 2014•More details…
100%

"Excellent, very professional, timely and gave us great choices. Outcome was exactly what we needed."
Rating by: Becky | Rating posted: 17th Feb, 2014 | Contact: Danny Hellyer | Job date: Feb, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Becky•17th Feb, 2014•More details…
100%

"Our gas heather started leaking badly and we ended up with no hot water, I checked the no cowboys website and after reading some reviews I called Dan at Cylinder guys and he sorted it strait out no messing and no fuss, he even dealt strait out with the landlady. The new gas cylinder arrived the next day and just after that Kevin came round and fitted it strait in. I would recommend these guys to anyone. "
Rating by: Dave | Rating posted: 16th Feb, 2014 | Contact: Dan | Job date: Feb, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Dave•16th Feb, 2014•More details…
100%

"Just had a new system install yesterday and system it is awesome. Moved from low pressure to Mains. Dan arranged all with their contracted Plumper Tom who is awesome we had a few small challenges with the height of Cylinder but sorted out very quickly with Tom’s expert knowledge on hand. Awesome work guys! :)"
Rating by: Darryn | Rating posted: 10th Feb, 2014 | Contact: Dan Hellyer | Job date: Feb, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Darryn•10th Feb, 2014•More details…
100%

"Excellent job done quickly and efficiently, a pleasure to have in the house and highly recommended."
Rating by: Bob | Rating posted: 21st Jan, 2014 | Contact: Tom Kelly | Job date: Jan, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bob•21st Jan, 2014•More details…
100%

"These guys epitomise the true meaning of Christmas spirit, in the superb and totally professional way they responded to my SOS. With a leaky hot water cylinder and my husband recovering from Cardiac surgery in Auckland hospital, I needed help. Rob was viewing the job in 20 minutes Dan had the costings done and had found a spare time slot 30 minutes later. Rob was back at 9am the following morning - and it was job done, old cylinder removed a couple of hours later. I've never experienced… service like this before, and it couldn't have come at a better time. Thanks heaps Cylinder Guys."
Rating by: Linda | Rating posted: 27th Dec, 2013 | Contact: Rob and Dan | Job date: Dec, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Linda•27th Dec, 2013•More details…
100%

"Dan at Cylinder Guy has been amazing to work with. Beautiful phone manner, very patient with my in-experienced questions and his informative answers, and very helpful in every way. Fast and efficient to deal with, and managed to give me the best price I found in NZ for a cylinder. Thank you Cylinder Guy, and merry Xmas to all. "
Rating by: Kali | Rating posted: 18th Dec, 2013 | Contact: Dan | Job date: Jan, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kali•18th Dec, 2013•More details…
100%

"Dan went far beyond expectations to replace my cylinder. His phone manner is pleasant and nothing was too much trouble. The installer was prompt and did a wonderful job. The price was well below the three quotes I had received from other plumbers. Highly recommended. Thank you"
Rating by: Christine | Rating posted: 10th Dec, 2013 | Contact: Dan | Job date: Nov, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Christine•10th Dec, 2013•More details…
100%

"Called on the wednesday, it was installed on the thursday. As soon as you talked to Chris you knew he was an expert. The installer turned up tens mins early and got the job done quick. Unfortunately their supplier had provided the wrong element however Chris sorted that within two hours of me letting him know. High level of customer service. Thanks. Darrel"
Rating by: Darrel | Rating posted: 22nd Apr, 2013 | Contact: Chris Rankin | Job date: Apr, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Darrel•22nd Apr, 2013•More details…
100%

"I would definately recommend.professional and great value."
Rating by: Ian | Rating posted: 7th Apr, 2013 | Contact: Chris | Job date: Apr, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ian•7th Apr, 2013•More details…
100%

"Top service from start to finish. Chris was great to deal with, He kept me in the loop the whole time. Great price. Great product. I highly recommend this company for product, price, and service. Well done Cylinder Guy!"
Rating by: Tony | Rating posted: 3rd Apr, 2013 | Contact: Chris | Job date: Mar, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tony•3rd Apr, 2013•More details…
88%

(no comment)
Rating by: Mark | Rating posted: 18th Mar, 2013 | Contact: Chris | Job date: Feb, 2013
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 80%
Mark•18th Mar, 2013•More details…
100%

"I found these guys extremely easy to deal with. Great price, excellent service, highly recommended"
Rating by: Keegan | Rating posted: 16th Mar, 2013 | Contact: Chris | Job date: Feb, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Keegan•16th Mar, 2013•More details…
100%

"I had my hot water cylinder changed in my unit on the 12th of March 2013, I am very pleased with the job. Chris is very helpful and efficient, the quote is really good and there is no extra charge after installation. I definitely recommend the cylinder guy and will book my next cylinder change with them. "
Rating by: Chao | Rating posted: 14th Mar, 2013 | Contact: Chris | Job date: Mar, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Chao•14th Mar, 2013•More details…
100%

"Excellent Plumber. Value for money and so easy to deal with. Highly recommend them."
Rating by: Michelle | Rating posted: 6th Mar, 2013 | Contact: Chris Rankin | Job date: Mar, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Michelle•6th Mar, 2013•More details…
90%

(no comment)
Rating by: David | Rating posted: 28th Feb, 2013 | Contact: Chris Rankin | Job date: Feb, 2013
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 80%
David•28th Feb, 2013•More details…

The Cylinder Guy Ltd / Plumbers / Plumbing Contractors in Papamoa