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The Cylinder Guy Ltd / Plumbers / Plumbing Contractors in Penrose

 
 
 

Ph: 0800234800

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Website

cylinderguy.co.nz

Primary contact
Tony X

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  • 100%
    "I couldn’t recommend the cylinder guys and Mark enough???? fast, friendly and efficient service???????????? I’m telling everyone I know and even a few I don’t know????????"
    Rating by: Debra  |  Rating posted: 31st May  |  Contact: Mark Swords  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Debra•31st May•More details…
  • 100%
    "The Cylinder guys are wonderful and provided such a professional service. Our whole job felt quick, seamless and easy from start to finish. We are loving our new water pressure, makes such a difference! "
    Rating by: Helen  |  Rating posted: 26th May  |  Contact: Dan  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Helen•26th May•More details…
  • 100%
    "Excellent job performance from Eden the young plumber out in the pouring rain and Matt the Electrician braving the elements great work guys very much appreciated "
    Rating by: Ed  |  Rating posted: 22nd May  |  Contact: Eden and Matt  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ed•22nd May•More details…
  • 100%
    "In much appreciation of Jason. He educated me regards my Hot Water Cylinder, his actions showed his integrity. I will recommend The Cylinder Guys should a need ever arise, to another. Thankyou. "
    Rating by: Tara  |  Rating posted: 18th May  |  Contact: Jason  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tara•18th May•More details…
  • 100%
    "Job done! . Great tradesmen, thank you for organising Phil. I found Phil and the contractors (dave, Kevin & Sam and the apprentice) very knowledgeable, and gave me excellent sound advice, which then gave me confidence in my choice. Was wonderful to have the entire job organised and the rubbish removed. "
    Rating by: Annette  |  Rating posted: 9th May  |  Contact: Dave and Kevin (plubers & gas fitters) and Sam the electrician  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Annette•9th May•More details…
  • 95%
    "Great communication with expert knowledge "
    Rating by: Anthony  |  Rating posted: 3rd Apr  |  Contact: Dan Hellyer  |  Job date: Apr, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Anthony•3rd Apr•More details…
  • 100%
    "The experience was excellent from the time I initially contacted Th Cylinder Guys until he job was completed. Nothing was too much of a bother and they took time to explain. When the job was completed the young chap asked for a broom and swept the area up where he had been working
    I would fully recommend The Cylinder Guys to friends and family    "
    Rating by: Elizabeth  |  Rating posted: 1st Apr  |  Contact: Initial contact Dan  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Elizabeth•1st Apr•More details…
  • 100%
    "Excellent service, Dan was extremely helpful and talked me through the process, answered all my questions and made the whole experience easy. Cyrus arrived on time was super efficient and did a great job. Recommend The Cylinder Guy to anyone looking to replace their cylinder."
    Rating by: Amanda  |  Rating posted: 28th Mar  |  Contact: Cyrus  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Amanda•28th Mar•More details…
  • 98%
    "My hot water cylinder blew and flooded my laundry. Spoke to Dan who was great in explaining all I needed to know about hot water cylinders/pressures to make an informed decision. COVID restrictions has been challenging affecting individuals and business in a major way, was therefore very impressed with their promptness in getting the job done. Would highly recommend Dan, Tom and the crew"
    Rating by: Tai  |  Rating posted: 23rd Mar  |  Contact: Tom  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Tai•23rd Mar•More details…
  • 100%
    "These guys are great! Recently the old hot water cylinder in my home burst and flooded the basement room. What a hassle! Not a problem to the The Cylinder Guys. I remembered seeing their advertising on television and gave them a call. Spoke with Dan Hellyer, who was a pleasure to deal with and incredibly helpful. He guided me through the steps required to enable the repair job to be done, and that afternoon as promised, a new replacement hot water cylinder was delivered to my door. The next… morning Ryan arrived and promptly got on with the installation process. He too was friendly and pleasant to deal with and had the new cylinder up and running within a few hours, despite having to modify the plumbing to suit the new system. Ryan did a great job, even taking away the old cylinder and leaving the site nice and tidy. I found The Cylinder Guys to be friendly, efficient and prompt, and I have no hesitation rating them '10 out of 10'. I recommend these guys - they offer a great service!"
    Rating by: Greg  |  Rating posted: 6th Mar  |  Contact: Dan Hellyer/ Ryan (Plumber-Installer}  |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Greg•6th Mar•More details…
  • 100%
    "Contacted The Cylinder Guy about excessive hot water related electricity consumption from a cylinder purchased and installed by a local company (not the Cylinder Guy). Despite several visits from local plumbers, the issue was ongoing and remained undiagnosed. Got a fast response from Jason who talked through the potential causes and options with me and gave me direct contact details for two local professionals with the right expertise. Kenny from APV Plumbing came out the same day. He swiftly… identified, explained and resolved the problem, which was incorrect connection to the existing solar system when the cylinder was installed. Saved me a lot of money. Thanks Jason."
    Rating by: Belinda  |  Rating posted: 16th Feb  |  Contact: Jason  |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Belinda•16th Feb•More details…
  • 100%
    "The whole process from start to finish was extremely smooth! Considering I hadn't even heard back from some companies I contacted I was really pleasantly surprised to have our leaking water cylinder replaced in just a couple of days after I confirmed my requirements. The workers were professional, friendly, informative and cleaned up wonderfully. The tank looked great outside. The price of the job was exactly what was quoted and expected. Great job Cylinder Guy and workers Many thanks! "
    Tony responded:
    "Thanks Samantha, we were glad to help!"
    Rating by: Samantha  |  Rating posted: 11th Feb  |  Contact: Cylinder Guy  |  Job date: Jan, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Samantha•11th Feb•More details, one reply…
  • 100%
    "I contacted Dan to ask for some advice about an issue I was experiencing with my existing hot water cylinder (not installed by The Cylinder Guy). He called me back promptly. Dan was patient, explained everything clearly and was very helpful in diagnosing my problem and suggesting solutions. He did not charge me for this advice and was generous and thoughtful with information and ideas. I felt reassured that I had a sensible plan going forward after speaking with Dan and I had increased peace of… mind, which was priceless."
    Sam responded:
    "Thanks so much for your feedback Pramila!"
    Rating by: Pramila  |  Rating posted: 25th Jan  |  Contact: Dan  |  Job date: Jan, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pramila•25th Jan•More details, one reply…
  • 15%
    "didn't plan the delivery of new cylinder to arrive on time and then Didn't install the equipment quoted for or have the "additional resources" onsite that was quoted for, very difficult to contact after the install to remedy install or amend quote. avoid these clowns! "
    Sam responded:
    "Hi Manuel, Sorry to hear you weren’t happy with us for your install. We had placed the order for the Hot Water Cylinder that we had scoped but unfortunately our supplier has been affected by stock shortages and so we supplied a HWC with a more powerful element to ensure you didn’t have a delay on installation. We also sourced the lower powered element and unfortunately delivery of this was delayed with our supplier. Instead we had the electrician setup your system for the more powerful element at no cost to you and, as per communication from Craig, there was no charge to you for the lower powered element either. Also when scoping, it was found a second person would be needed to get the job done in the normal timeframe but on the day we only had one person available which took a longer time to do the job but as you know we then reduced your invoice in this area by half. We do apologise for the communication around this as the salesperson was away when this was being installed and hadn’t been able to get you when he called you back, he then text you after hours that night when he arrived home. We always strive to provide an excellent experience for our customers and hope you understand that we did everything possible to achieve this for you. All the best from The Cylinder Guy Team. "
    Rating by: Manuel  |  Rating posted: 8th Dec, 2021  |  Contact: Craig  |  Job date: Nov, 2021
    Communication: 10%  |  Quality: 20%  |  Reliability: 20%  |  Value: 10%
    Manuel•8th Dec, 2021•More details, one reply…
  • 95%
    "Out of concern, I tried to contact Dan to seek his professional advice on a new hot water cylinder installed by a plumber outside Dan's company. Dan was so willing to walk extra miles to explain the industry code and standard and even email me the document. He further helped look at the photo I sent him to assess the installation. He did this without charging a single dollar but maintain high professionalism and kindness. Great communicator. Highly impressed. Thanks Dan."
    Rating by: Mary  |  Rating posted: 26th Nov, 2021  |  Contact: Dan  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    Mary•26th Nov, 2021•More details…
  • 100%
    "I touched base with Dan Hellyer from the cylinder guys about the issue we have with our current cylinder. He explained all the various options and costings to us and sent quote via email. Steve Meadows (The Plumber) came around to check out the job prior to actual installation to view any problems that they may face. I suggested that I would move out all the shelves in cupboard before date of work to give no restrictions on installation.
    Installation went a head with no issues. Steve and i… discussed the issue with how do we get the old cylinder out without spilling the rusty water over the carpet. Covered cylinder with 2 tarps and tape. moved cylinder down the stairs from the second level of house without spilling any rusty water anywhere. Steve completed the job within the time frame they had advised. Nothing was to much trouble even at the end where there was no power to switch (it was a problem with ripple relay in the meter in the end) they as in Stave and Dan were trying there best to touch base with an electrician. Steve stayed around to we were happy with the job .

    With our experience with these guys they are very professional in there approach, support and communications throughout the process HIGHLY RECOMMENDED.    "
    Rating by: Steve  |  Rating posted: 11th Nov, 2021  |  Contact: Steve Meadows  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve•11th Nov, 2021•More details…
  • 100%
    "The whole team involved from The Cylinder Guy were awesome. Our cylinder gave up on the Monday and we had a full new gas system installed and working within 48 hours. They gave practical advice, ensured we understood our options and then delivered a high standard of work."
    Rating by: Shane Gorst  |  Rating posted: 9th Aug, 2021  |  Contact: Campbell Winter  |  Job date: Aug, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shane Gorst•9th Aug, 2021•More details…
  • 90%
    "Dan @ The Cylinder Guy was awesome to deal with; a great communicator. Only issue was a charge for unexpected extra work that was required. TCG paid half that charge, which was appreciated. Maybe properties need to be physically checked prior to providing a final price?
    Happy with the work done by David. He still needs to figure out a way to pipe the overflow water into the stormwater system; currently it’s running across the concrete path.     "
    Rating by: Denise  |  Rating posted: 8th Aug, 2021  |  Contact: David Barsanti, subcontracted by The Cylinder Guy  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    Denise•8th Aug, 2021•More details…
  • 100%
    "An friendly and professional installer. He advised on any difficulties that may arise, informed me of the electrician's input to follow. He cleaned up the site immediately afterwards plus removed the very old cylinder. A very positive experience."
    Rating by: Janet  |  Rating posted: 4th Aug, 2021  |  Contact: Dave  |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Janet•4th Aug, 2021•More details…
  • 0%
    "Disappointing experience. Had a conversion from low pressure to mains pressure cylinder.

    Didn’t turn up on the day scheduled, had to chase up Jason.
    Misquoted the install. Ended up being $700 ex gst more expensive. I wasn’t even called for warning about this - I received two amended invoices throughout the day while they were installing the cylinder. Apparently there is a lowest price guaranteed? But what’s the point if they don’t stick to the quote?
    The cylinder leaked twice!… Apparently this is common but we were not warned about it prior to install. After the first leak, you think you’d check the possibility of leaks elsewhere. It took a week for the water to start coming up under our kitchen floor boards. Finally fixed. Another $1000 to fix the leaks.

    Emailed Jason outlining disappointment and have had no response.    "

    Anthony responded:
    "Hi Anna, we are really sorry to hear you have had a bad experience with us and it certainly doesn’t sound like how we would normally have a job go. We will call you shortly and get this rectified and try and turn your experience into a positive one."
    Rating by: Anna Davis  |  Rating posted: 21st Jul, 2021  |  Contact: Jason DiHaas  |  Job date: Jul, 2021
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Anna Davis•21st Jul, 2021•More details, one reply…
  • 100%
    "All aspects of the job were carried out exactly to the time line given. My installer was amazing and completed the job promptly even though we had a couple of laughs during the day. I work from home and he would let me know when he was going to make any noise which I really appreciated. Namo from the cylinder guy team was a gem and keep in touch with me throughout the process. The new cylinder has been life changing for me as the original cylinder was dated 1976 and produced next to no… pressure. Thank you everyone for the great service"
    Rating by: Theresa (Charlie)  |  Rating posted: 20th Jul, 2021  |  Contact: Jason Plumbing  |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Theresa (Charlie)•20th Jul, 2021•More details…
  • 100%
    "Well done 'The Cylinder Guy' and 'Plumb It' for the install. Great service, nice tidy install. Cylinder Guy kept in touch with emails etc and so pleased we made the right choice. "
    Rating by: Louis  |  Rating posted: 2nd Jun, 2021  |  Contact: Plumb It Ltd  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Louis•2nd Jun, 2021•More details…
  • 100%
    "The install was organised promptly by Jason; answering all my questions quickly and professionally. Hayden & his assistant arrived slightly early and cracked into the job. A little later i got a call to let me know the Electrician would be by to do his bit; which happened exactly as expected - not an hour later i got a call from the electrician saying everything was up and running. Seriously, everything was completed quickly, it looks really good and works perfectly.

    I could not be more… surprised! What a slick operation."

    Rating by: Hayden  |  Rating posted: 19th May, 2021  |  Contact: Hayden  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Hayden•19th May, 2021•More details…
  • 100%
    "Good hasel free job well done by everyone "
    Rating by: Dennis   |  Rating posted: 11th May, 2021  |  Contact: Dean  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dennis •11th May, 2021•More details…
  • 100%
    "We had a new infinity hot water heater installed within 24 hours of contacting The Cylinder Guy. We were very impressed with the speed and quality of the service provided. We will recommend this company to anyone who is experiencing issues with their hot water in future. "
    Namo responded:
    "Thank you Rebecca."
    Rating by: Rebecca  |  Rating posted: 11th May, 2021  |  Contact: Greg Lakomy  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebecca•11th May, 2021•More details, one reply…
  • 100%
    "The young man who completed our job was amazing. He mentioned that the gas stove needed a safety chain, and installed it at my request. He also mentioned checking the piping to the stove, ir replacing, I took replacement option. I thought this was proactive and impressive. "
    Rating by: Kaysha   |  Rating posted: 8th May, 2021  |  Contact: Andrew? I think  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kaysha •8th May, 2021•More details…
  • 100%
    "Great experience using the Cylinder Guy!! Had trouble getting a plumber locally and after seeing the advert on TV thought I would give them a go - best thing I did! Great communication, excellent advice, Cam did a brilliant job and was really nice to deal with. Very happy customer here, would totally recommend if you have any Cylinder issues call the Cylinder guy! "
    Rating by: Nicola De Jesus  |  Rating posted: 30th Apr, 2021  |  Contact: Cam Winter   |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicola De Jesus•30th Apr, 2021•More details…
  • 95%
    "We were very satisfied with all parts of the process, from the response to our initial enquiry, the prompt provision of options, and the installation. The result has been up to our expectations. We would recommend your company for its professionalism"
    Rating by: Patrick  |  Rating posted: 30th Apr, 2021  |  Contact: Craig  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Patrick•30th Apr, 2021•More details…
  • 98%
    "good service , prompt contact , and job was done quickly and efficiently with no hassles

    many thanks

    warwick"

    Rating by: Warwick  |  Rating posted: 30th Apr, 2021  |  Contact: Jason diHaas  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Warwick•30th Apr, 2021•More details…
  • 100%
    "The work on installing the modern and efficient cylinder was done quickly and efficiently, with removal of the old one a great help to a person suffering from a surfeit of packaging and other bits and pieces requiring disposal! It is lovely having mains pressure showers and tap flow. I "
    Rating by: Philippa  |  Rating posted: 29th Apr, 2021  |  Contact: Namo Thompson  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Philippa•29th Apr, 2021•More details…
  • 100%
    "I was very impressed with the level of service I received from The Cylinder Guy Company from the get go. Unbeknown to me my cylinder had been leaking for quite some time. As a matter of urgency I contacted the company on Monday and on Tuesday my replacement cylinder was installed. Would highly recommend this company to any one."
    Rating by: Pauline  |  Rating posted: 24th Apr, 2021  |  Contact: Due to old age can't remember  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pauline•24th Apr, 2021•More details…
  • 98%
    "Great communication, reliable and awesome work! They made the process so easy and such quick service! Would highly recommend!"
    Rating by: Alexia   |  Rating posted: 20th Apr, 2021  |  Contact: Namo  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Alexia •20th Apr, 2021•More details…
  • 95%
    "Great service from both Phil and Chris - prompt and done on time as promised"
    Rating by: Reg  |  Rating posted: 20th Apr, 2021  |  Contact: Chris  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Reg•20th Apr, 2021•More details…
  • 98%
    "On, very thorough and finally no more leaks! Thanks guys"
    Rating by: Graham  |  Rating posted: 8th Apr, 2021  |  Contact: Simon  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Graham•8th Apr, 2021•More details…
  • 98%
    "Very easy process, good communication and very happy with the job."
    Rating by: Katie  |  Rating posted: 6th Apr, 2021  |  Contact: Simon Manson  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Katie•6th Apr, 2021•More details…
  • 100%
    "The companies (Cylinder Guy / Plumbing First ) were absolutely terrific did a wonderful Job. Would recommend these guy without hesitation."
    Rating by: Judy  |  Rating posted: 1st Apr, 2021  |  Contact: Plumbing First  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Judy•1st Apr, 2021•More details…
  • 100%
    "My infinity gas hot water system was installed within 10 days of ordering by 3 tradesmen, gasfitter,plumber and an electrician who worked seamlessly over 1 day.
    The guys were all very professional ,tidy and communicative and I am very pleased with the whole package . Thankyou Craig and the team.    "
    Rating by: Bernie   |  Rating posted: 30th Mar, 2021  |  Contact: The Cylinder Guy  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bernie •30th Mar, 2021•More details…
  • 100%
    "Great job. Repaired within 24hours! ????"
    Rating by: Grahame   |  Rating posted: 30th Mar, 2021  |  Contact: Don't know, plumber from Tauranga  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Grahame •30th Mar, 2021•More details…
  • 100%
    "The Cylinder Guy were great to deal with. I highly recommend. "
    Rating by: Marion  |  Rating posted: 29th Mar, 2021  |  Contact: Marion Davidson  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Marion•29th Mar, 2021•More details…
  • 100%
    "Great experience with The Cylinder Guy. We were presented with multiple options for repair and replacement, and full costs for installation. Costs included full installation, and everything was completed to our full satisfaction. Everyone was great to work with, and I would highly recommend them."
    Rating by: Michael  |  Rating posted: 25th Mar, 2021  |  Contact: Craig Stevens  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michael•25th Mar, 2021•More details…
  • 100%
    "I found the response to my enquiries to be very prompt. The work was completed in a timely fashion with a high level of workmanship."
    Rating by: Sheryl  |  Rating posted: 20th Mar, 2021  |  Contact: Chris Rankin  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sheryl•20th Mar, 2021•More details…
  • 100%
    "Great communication, good price, guys who did the install were great, fast turn around to get the cylinder installed. Really happy."
    Rating by: Hew  |  Rating posted: 19th Mar, 2021  |  Contact: Craig  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Hew•19th Mar, 2021•More details…
  • 100%
    "Great communication. Job was done within 4 days of initial contact. Would definitely recommend. "
    Rating by: Sarah  |  Rating posted: 22nd Feb, 2021  |  Contact: Sarah Hill  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sarah•22nd Feb, 2021•More details…
  • 0%
    "Had cylinder replaced, water scolding hot, showers went from perfect to no pressure, 4 phone calls over 4 weeks, plumber eventually came back, no hot water for next 2 days, plumber turned off hot tap to house, I had to fix it myself.
    Would not recommend these clowns to anyone, I will never use them again.    "
    Chris Rankin responded:
    "Every once and a while we get an unreasonable customer that we just cannot please no matter how hard we try. In this case the customer claims to have called us after his installation to complain about the water temperature, which would ordinarily be a simple fix, but we have no record whatsoever of his calls even though he was given a direct dial to our plumber and sales person. After we eventually heard from him via the right channels and I apologised profusely for not having received his calls, our plumber went out to address the issue. After this second visit, David became very verbally abusive to our plumber, even though Steve (our plumber) was doing everything possible to help resolve the issue. Following this I rang David to say we would not tolerate his offensive language and that if he wanted us to continue helping him he would need to stop swearing and work with us rationally. Just before Steve was going to go out for the third time to help David (on the weekend), David told him he had already fixed the issue himself which suggests to me it was a pretty minor issue in the first place. After thousands of happy customers, I think anyone can read between the lines here that David is a classic 'Keyboard warrior' who prefers to rant and rave rather than work constructively through an issue, which is always our policy. I suggest all other tradespeople beware of working with this sort of unreasonable customer."
    Rating by: david  |  Rating posted: 19th Feb, 2021  |  Contact: phill  |  Job date: Dec, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    david•19th Feb, 2021•More details, one reply…
  • 100%
    "Plumber who installed the water cylinder worked efficiently and left the work site very tidy. Happy with the result."
    Rating by: Valerie  |  Rating posted: 18th Feb, 2021  |  Contact: ?  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Valerie•18th Feb, 2021•More details…
  • 100%
    "David did an awesome job with our cylinder install he was quick and efficient. And was really friendly. I would highly recommend "The Cyclinder Guy" to all my friends. No hassle transactions, No hidden cost like the others i encountered, honest and upfront. Great work keep it up!!!!!!"
    Rating by: John B.  |  Rating posted: 7th Feb, 2021  |  Contact: DAVID  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John B.•7th Feb, 2021•More details…
  • 95%
    "Old cylinder had a leak in the morning. By 4pm new one installed. No fuss job done. Great service from Dan and the team."
    Rating by: Jason  |  Rating posted: 27th Jan, 2021  |  Contact: Kevin  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Jason•27th Jan, 2021•More details…
  • 100%
    "Absolutely faultless service from start to finish, prompt replies to any questions, installation on time and stress free. "
    Rating by: Julie  |  Rating posted: 16th Jan, 2021  |  Contact: Mike Cairns   |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie•16th Jan, 2021•More details…
  • 100%
    "Craig and his team were great. I enquired with 3 companies and Craig was quick to provide options and costings (he was the only person to respond.
    I'm loving the new hot water system and the pressure is amazing. We will save power and water consumption which is huge considering we rely on tank water.
    Happy to recommend The Cylinder Guy.
    "
    Rating by: Nardine  |  Rating posted: 12th Jan, 2021  |  Contact: Craig  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nardine•12th Jan, 2021•More details…
  • 98%
    "These guys helped us out at a tricky time of the year. Service was prompt and efficient and the job was completed professionally and quickly. Very happy with the results. "
    Rating by: Karen  |  Rating posted: 12th Jan, 2021  |  Contact: Phil Lemon  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Karen•12th Jan, 2021•More details…
  • 85%
    "There was a few hiccups to start with, but once they were sorted everything went well. I contacted the person that was assigned to the job was supposedly on holiday, but turned up when the installation was nearly done. I just saw the back of him as he left the property, but learnt from the installer who he was. The installer did a very good job, and removed all the items no longer required."
    Rating by: John  |  Rating posted: 23rd Dec, 2020  |  Contact: Unknown  |  Job date: Oct, 2020
    Communication: 80%  |  Quality: 100%  |  Reliability: 60%  |  Value: 100%
    John•23rd Dec, 2020•More details…
  • 100%
    "Very prompt service. Excellent workmanship. Very happy to recommend cylinder guy."
    Rating by: Carolyn  |  Rating posted: 21st Dec, 2020  |  Contact: Craig  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carolyn•21st Dec, 2020•More details…
  • 98%
    "This job was complicated by very little space in which to fit the cylinder, however a visit to take accurate measurements was made prior to fitting the cylinder. As a result the job went very smoothly indeed."
    Rating by: Dave  |  Rating posted: 21st Dec, 2020  |  Contact: Craig Stevens  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Dave•21st Dec, 2020•More details…
  • 100%
    "Great, prompt service. Friendly and quick, arrived when they said they would and absolutely no hassles with the job. I would happily recommend. "
    Rating by: Alicia  |  Rating posted: 16th Dec, 2020  |  Contact: Jason diHaas  |  Job date: Dec, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alicia•16th Dec, 2020•More details…
  • 95%
    "The job was quoted quickly. Great communication. The delivery was excellent. The contractor came on time for the install, he was tidy when working. Would use them again if I needed to. "
    Rating by: Jacque  |  Rating posted: 16th Nov, 2020  |  Contact: The Cylinder Guy  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Jacque•16th Nov, 2020•More details…
  • 93%
    "On time performance and well executed, however I suggest if the installation is to an old house you find out first about suitable placement and visual affect, e.g. distance between califont and gas bottles, can't be near external taps and drains, etc."
    Rating by: Diane  |  Rating posted: 12th Nov, 2020  |  Contact: Diane Thompson  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Diane•12th Nov, 2020•More details…
  • 100%
    "Great Professional service - No Cowboys here, The guys were very friendly, helpful, efficient and effective with their work. The biggest plus - they cleaned up after themselves."
    Rating by: LIZ  |  Rating posted: 4th Nov, 2020  |  Contact: PHILLIP LEMON  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    LIZ•4th Nov, 2020•More details…
  • 100%
    "Great prompt service, quotes and information given on all options when requested. really easy process as most info was they need they requested photographs via email, this means you don’t get a call out fee just to take a look. That was awesome ???? our entire cylinder was replaced and guaranteed in one visit, because they get all the information before they turn up.
    Helpful and friendly
    Highly recommend     "
    Rating by: Laynie  |  Rating posted: 29th Oct, 2020  |  Contact: Phil  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Laynie•29th Oct, 2020•More details…
  • 98%
    "Did their homework in identifying the correct cylinder over the phone to ensure correct one was delivered to site. Advised new replacement cylinder was higher and wider than old one. They arrived and carried out the work on the agreed date. Tidy job. Very professional service and would recommend. "
    Rating by: Barry  |  Rating posted: 27th Oct, 2020  |  Contact: Craig  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Barry•27th Oct, 2020•More details…
  • 38%
    "The cylinder guys sales rep is very dodgy. He didn't send anyone to quote the job first.He gave me a $3000 quote but when the tradies turned up on the day of the job , they told me that there was more electrical work to be done and also replacing the low pressure shower mixer. I paid a total of $4100! I was also quoted for 5 meters of pipework which was only 3 meter away from the cylinder.They also added $100 of extra pipework which I don't know what it is and when I asked the rep about this he… he got very defensive used very technical term to try to confuse me .It took over 3 weeks for the cylinder guy to remove the other cylinder .The plumbing company that carried out the job was very good but next time I will used them directly instead of going through the cylinder guy."
    Chris Rankin responded:
    "Hi Jonathan, I'm sorry to hear you had a bad experience with one of our guys. It is always our intention to provide our customers with the fastest response rate and sharpest pricing. To achieve this we will often price a job based on having replaced thousands of cylinders, the predictable nature of most jobs, and the information we're given by the customer. This just saves a lot of time and cost by not sending out a plumber who will often only tell us what our customer has been able to over the phone. It sounds like in your case however, we should've come out to look at the job first as it's very unusual to end up with such a huge variation in the final price. I can assure you there would not have been anything 'dodgy' about the service any of our reps would have provided you, but maybe we could've done a better job assessing what was needed upfront. If you would be willing to contact me directly, I am happy to discuss your concerns and come to an arrangement whereby we refund some of the charges you thought were over the top. If you call the office they will be able to put you through to me. Best regards, Chris Rankin - Manager"
    Rating by: Jonathan  |  Rating posted: 31st Aug, 2020  |  Contact: Jason dihaas  |  Job date: Aug, 2020
    Communication: 0%  |  Quality: 100%  |  Reliability: 50%  |  Value: 0%
    Jonathan•31st Aug, 2020•More details, one reply…
  • 93%
    "I had a great experience with The Cylinder Guy, in Wellington. Rang on Monday spoke to Dan who arranged everything for the following morning. All done by lunchtime, so less than 24 hours from my distressed call about no hot water. Highly recommended "
    Rating by: Deb Kinvig   |  Rating posted: 18th Aug, 2020  |  Contact: Dan  |  Job date: Aug, 2020
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Deb Kinvig •18th Aug, 2020•More details…
  • 100%
    "The team at the Cylinder Guys did a great job. Supplied a new water cylinder and new piping, plus all installed - great job. Good price too. Happy to recommend."
    Rating by: Jan Waugh  |  Rating posted: 13th Jul, 2020  |  Contact: Phil  |  Job date: Jun, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jan Waugh•13th Jul, 2020•More details…
  • 100%
    "Amazing service, communication and excellent workmanship. I contacted the cylinder guy company to see if they could help me with my water pressure issues and Phil called me back the same day. After taking some dodgy photos of the cylinder he was able to answer my many questions. He made the whole process quick, and was easy to talk to and made me feel completely comfortable in his ability to do the job. So anyone wanting a new cylinder or replacement in Te Kuiti try giving Phil a call. He is… extremely professional and will not disappoint in his work."
    Rating by: Jill   |  Rating posted: 22nd Jun, 2020  |  Contact: Phil  |  Job date: Jun, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jill •22nd Jun, 2020•More details…
  • 100%
    "Choice Dan, Your Contractors did more than what you arranged, Hot water before lockdown !!!! ,what luck hearing the cylinder guy jingle before committing to that other quote Kia ora"
    Rating by: Phil  |  Rating posted: 25th Mar, 2020  |  Contact: Dan  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Phil•25th Mar, 2020•More details…
  • 100%
    "Excellent customer service."
    Rating by: David  |  Rating posted: 21st Mar, 2020  |  Contact: Craig Stevens  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David•21st Mar, 2020•More details…
  • 98%
    "This was the easiest process and would highly recommend. Tony provided all the information I needed and was able to arrange a reinstallation as we just moved houses very promptly. Had a great experience with the plumbers and electrician and would use the Cylinder Guy in the furniture. "
    Rating by: Heather   |  Rating posted: 11th Mar, 2020  |  Contact: Tony   |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Heather •11th Mar, 2020•More details…
  • 100%
    "Very happy about how the job been managed, and quality how it had been done,
    and reasonable price.    "
    Rating by: Shidlovsky  |  Rating posted: 9th Mar, 2020  |  Contact: Sergey  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shidlovsky•9th Mar, 2020•More details…
  • 98%
    "Great service. Did everything they said they'd do, at the time they said they'd do it. Competive price as well. "
    Rating by: Simon Edwards   |  Rating posted: 2nd Mar, 2020  |  Contact: Tony Fleetwood/the Cylinder Guy  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Simon Edwards •2nd Mar, 2020•More details…
  • 100%
    "Great service, speedy response for urgent cylinder replacement, good communication. Would recommend ‘The Cylinder Guy’."
    Rating by: Tony  |  Rating posted: 2nd Mar, 2020  |  Contact: Chris Rankin  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tony•2nd Mar, 2020•More details…
  • 100%
    "A big THANK YOU to the Cylinder Guy and all local contractors for a job well done.
    All installed and up and running by the arranged date.    "
    Rating by: Steffen  |  Rating posted: 2nd Mar, 2020  |  Contact: Jason DiHaas  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steffen•2nd Mar, 2020•More details…
  • 100%
    "Well organised installation. The hot water cylinder, electrician and plumber all arrived at the agreed time. No issues with the install. This was the most competitive price of four. "
    Rating by: ROGER HAYWARD   |  Rating posted: 26th Feb, 2020  |  Contact: Chris Rankin  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    ROGER HAYWARD •26th Feb, 2020•More details…
  • 100%
    "Amazing service.Same day quote from Phil. Difficult job replacing an old water heater in the ceiling cavity. The contractors did a great job did everything that was quoted and were pleasant to deal with. Left the area very tidy. 10/10 job "
    Rating by: John  |  Rating posted: 26th Feb, 2020  |  Contact: Phil  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•26th Feb, 2020•More details…
  • 20%
    "Dan was hopeless to deal with. Never call back, had to constantly ring him, never did what he said he would do. Though the actually plumber David was pretty good. I would not deal with them again. "
    Chris Rankin responded:
    "I've spoken to Peter and apologised on Dan's behalf since he's currently on leave and cannot answer for himself. This is clearly not reflective of the high level of service we're known for, evident in our positive reviews below. We dropped the ball on this one occasion, have apologised, and will strive to improve as always."
    Rating by: Peter   |  Rating posted: 17th Feb, 2020  |  Contact: Dan  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 30%  |  Reliability: 10%  |  Value: 40%
    Peter •17th Feb, 2020•More details, one reply…
  • 93%
    "Contacted Craig a week or so back and discussed my requirement - replacing an aging Vulcan Freeloader before it finally failed. Took me through the options, went away and thought about them then finalised the deal with Craig. Very professional and helpful and his subcontracting team did a great job a few days later. Good person to deal with."
    Rating by: Mike  |  Rating posted: 4th Dec, 2019  |  Contact: Craig Stevens  |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Mike•4th Dec, 2019•More details…
  • 100%
    "I had the hot water cylinder converted back to electric from gas and in fitting with our newly installed solar system. Dealing with Craig from The Cylinder Guy was courteous and friendly, everything arrived on time when he said it would and the work carried out professionally and timely and advice from the Plumbers was very much appreciated...value for money. I recommend Cylinder Guy to anybody needing new equipment and quality workmanship, dont hesitate to call them.
    "
    Rating by: Gaileen  |  Rating posted: 4th Dec, 2019  |  Contact: Craig  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gaileen•4th Dec, 2019•More details…
  • 95%
    "Oliver was very professional and prompt in identifying the problem and solved the issue in the expected amount of time. very grateful for the great service!
    Thank you kindly!    "
    Rating by: Raya  |  Rating posted: 22nd Nov, 2019  |  Contact: Oliver  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Raya•22nd Nov, 2019•More details…
  • 90%
    "Our cylinder burst on Friday afternoon, 1st November. Our local plumber could not assist until Tuesday or Wednesday. The Cylinder Guy's faster reaction to our call for help was therefore much appreciated. Phil was outstanding. He'd driven from Auckland on the Saturday, arrived at our home in Hastings approx. 6.45 p.m. and went under the house, cut off the water to the cylinder, drained it and set everything up ready for installation on Monday morning. Sunday afternoon we got his emailed… invoice and terms of contract. He gave us his cell phone number and gave excellent service throughout the installation.

    However, my concern is with the financial constraints. On Sunday, we had 2 1/2 hours to come up with the deposit, or the Monday installation would not proceed. Further, if the deposit was paid, but the transaction was later cancelled, there was a $100 fee plus GST, also notice of debt collector charges and legal fees etc. If installation did proceed, full payment was expected on the the day of job completion. No 'please pay within 7 days' or any such period of grace. How many people, particularly old age pensioners coping with a situation stressful enough as it is, can stump up with 2-3 thousand dollars at a few hours notice?

    You wanted a genuine response and that's what i've given - first-class service, but

    intimidating financial time frame.    "
    Chris Rankin responded:
    "Hi John, as explained on the phone, we only have this tight payment policy due to a handful of folks who decide to order a new cylinder and then after it's been installed are unable to pay for it. It's very common now among the trades to ask for a deposit before starting and then the balance once it's done. In saying this, we are quite reasonable, and had you made a special request for a few days grace on the payment, we would've more than likely been accommodating. I appreciate your positive feedback about our 'first-class' service and apologise if you found our strict payment terms a little onerous. "
    Rating by: John  |  Rating posted: 8th Nov, 2019  |  Contact: Philip Lemon  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 70%
    John•8th Nov, 2019•More details, one reply…
  • 100%
    "Great service and professional job, nice people and made job much easier. Thanks"
    Rating by: Paul  |  Rating posted: 8th Nov, 2019  |  Contact: Chris  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul•8th Nov, 2019•More details…
  • 100%
    "I called the guys on Monday after my elderly parents hot water cylinder packed up. They were there Tuesday morning and the new cylinder was running Tuesday afternoon.Fantastically fast and efficient service! Everyone from phone/office staff through to the installation guys and electrician were incredible!"
    Rating by: Paul  |  Rating posted: 8th Nov, 2019  |  Contact: Phil  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul•8th Nov, 2019•More details…
  • 100%
    "Thanks for the great job, really easy and quick service- clear information and happy with the result!"
    Rating by: Jeremy  |  Rating posted: 11th Oct, 2019  |  Contact: Dan Hellyer  |  Job date: Oct, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jeremy•11th Oct, 2019•More details…
  • 100%
    "Amazing service, communication and excellent workmanship. I contacted the cylinder guy company to see if they could help me with my water pressure issues and Craig called me back the same day with all the answers to my many questions. He made the whole process quick, communicated clearly and had Justin Dunbar (plumber) come and check out what could be done. Justin was awesome to work with, he was easy to talk to and made me feel completely comfortable about the upcoming job. We booked in for a… week later and he came and worked really hard to complete the job in one day! Matt the electrician was great too. The whole team made our experience amazing and I wouldn't hesitate to recommend them to friends and family. Great price, great work and fantastic communication! Thanks heaps guys!"
    Rating by: Jaime  |  Rating posted: 15th Sep, 2019  |  Contact: Craig Stevens  |  Job date: Sep, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jaime•15th Sep, 2019•More details…
  • 95%
    "Great service right from first contact through to job completion."
    Rating by: Les  |  Rating posted: 11th Sep, 2019  |  Contact: Kenny  |  Job date: Sep, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Les•11th Sep, 2019•More details…
  • 95%
    "DHW Cylinder is installed and there are no leaks.
    Cylinder arrived at 10.00am
    The plumber arrived at about 1.30pm and the work was completed by about 4.30pm.
    All good.    "
    Rating by: John Payne  |  Rating posted: 31st Aug, 2019  |  Contact: David Peterson of Conroy Plumbing  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    John Payne•31st Aug, 2019•More details…
  • 100%
    "FROM MY FIRST PHONE CALL ( IN A PANIC ) THE WHOLE SCENARIO WAS HANDLED WITH GREAT FRIENDLINESS AND EFFICIENCY. DAN CAME OUT TO MAKE SURE EVERYTHING WAS OK FOR THE WORKMEN TO COME NEXT DAY, AND EXPLAINED WHAT WOULD HAPPEN ETC. NEXT MORNING TWO GUYS ARRIVED AND PROCEEDED TO REMOVE CYLINDER AND REPLACE, VERY FRIENDLY PEOPLE, AND BY 3PM I HAD HOT WATER AGAIN. YOU JUST COULDN'T ASK FOR BETTER SERVICE . WOULD HIGHLY RECOMMEND"
    Rating by: JEANETTE  |  Rating posted: 30th Aug, 2019  |  Contact: DAN HELLYR  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    JEANETTE•30th Aug, 2019•More details…
  • 100%
    "Best service ever! Professional,efficient And highly recommended.The whole business transaction renewed my faith in good old fashioned customer care and satisfaction -we need more tradesmen like these!

    "

    Rating by: Christine  |  Rating posted: 23rd Aug, 2019  |  Contact: Craig stevens  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christine•23rd Aug, 2019•More details…
  • 100%
    "Fast courteous service, thanks"
    Rating by: John  |  Rating posted: 23rd Aug, 2019  |  Contact: John  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•23rd Aug, 2019•More details…
  • 100%
    "Craig and his team from Dunedin helped us install a gas continuous water system when our old cylinder wasn't working. I was really pleased at how efficient the team was at installing the unit and getting the hot water up and running. Communication with these guys was excellent and couldn't have asked for a better result. HIGHLY RECOMMEND!"
    Rating by: Alan  |  Rating posted: 19th Aug, 2019  |  Contact: Craig Stevens  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan•19th Aug, 2019•More details…
  • 100%
    "All completed on the same day as promised"
    Rating by: Jol  |  Rating posted: 19th Aug, 2019  |  Contact: Tony Fleetwood  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jol•19th Aug, 2019•More details…
  • 100%
    "Craig and his team are awesome. My first contact was a phone call from Craig within an hour of me making an inquiry online. I had quotes and pricing not long after that and was able to get the old leaky cylinder replaced within a day from confirming. Nothing was an issue and all my queries answered. Due to work commitments, it meant that Craig's team were given access to our home while we weren't there and they absolutely respected our space during the installation process. I would have… absolutely no hesitation in recommending Craig and his team to anyone who requires anything cylinder related! Thanks team."
    Rating by: Rochelle   |  Rating posted: 16th Aug, 2019  |  Contact: Craig Stevens  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rochelle •16th Aug, 2019•More details…
  • 100%
    "i thought replacing my leaking cylinder would be a nightmare but this team made it easy for me. i enquired online and the following day Craig got a hold of me.We discussed a few things like measurements etc; he then gave me options to choose from. All i needed to do was to pick one.
    he organized both plumber and electrician to come and boom - job done just like that!
    Plumber guy Justin Dunbar ofcourse deserves credit aswell. he made it all looked easy. hes quick and his worksmanship is high… caliber/quality.highly recommend this guy too.

    to sum up, i wouldnt hesitate to recommend u guys to my friends.

    job done professionally, in a timely manner and ofcourse what everyone wants to hear-- reasonable pricing/quotes.

    -Jerry    "
    Rating by: Jerry  |  Rating posted: 26th Jul, 2019  |  Contact: Craig Stevens  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jerry•26th Jul, 2019•More details…
  • 100%
    "I would highly recommend The Cylinder Guy's for anyone needing a new water cylinder. Craig Stevens from The Cylinder Guy's was very imformitive about the products they have. Craig made the whole process so easy and kept me informed the whole duel of the way.
    The installer was here right on the time I was told they would be at my house for the installation. The install was completed in the timeframe I was told.
    Thank you so much Cylinder Guy's for your prompt and friendly service. I will be… recommending your company to friends and family.

    Many Thanks

    Lynette Smith    "
    Rating by: Lynette Smith   |  Rating posted: 25th Jul, 2019  |  Contact: Craig Stevens   |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynette Smith •25th Jul, 2019•More details…
  • 100%
    "A big Thank you to this excellent team who undertook the installation of my cylinder. Communication was good as well as punctuation , they completed the job in a very professional manner, cleaned up and left the place as they had found. it. Very easy to get on with, Would highly recommend this team, Pricing was competitive , all in all an excellent job well done . Really pleased with results."
    Rating by: may  |  Rating posted: 18th Jul, 2019  |  Contact: Tony Fleetwood ( The Cylinder Guy)  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    may•18th Jul, 2019•More details…
  • 100%
    "Our business lost hot water and it turned out we needed a full cylinder replacement. We did our research and contacted a number of companies to quote for the job. The Cylinder Guy was very quick to respond to our initial enquiry. Their quote was the best in terms of value for money which was great, but the reason we went with them was that their customer service was excellent. They went above and beyond to assist us, in particular Craig. Craig located the right model, organised pick up and… delivery of the cylinder, booked an electrician to check the wiring, and booked the plumber for the install. He really made a stressful situation very straight forward. I would highly recommend this company and would definitely use them again."
    Rating by: Nadya  |  Rating posted: 18th Jul, 2019  |  Contact: Craig Stevens  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nadya•18th Jul, 2019•More details…
  • 100%
    "Craig organised for my cylinder to be changed quickly and cost effective. So simple to deal with and did an amazing job, would definitely recommend them."
    Rating by: Nicola  |  Rating posted: 16th Jul, 2019  |  Contact: Craig  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicola•16th Jul, 2019•More details…
  • 93%
    "Price is reasonable and workers are experienced. Communication has some more space to improve for better customer satisfaction. "
    Rating by: Jimmy  |  Rating posted: 25th Jun, 2019  |  Contact: Phil  |  Job date: Jun, 2019
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Jimmy•25th Jun, 2019•More details…
  • 100%
    "I was contacted by Daniel to verify the work to be undertaken. Clearly explained how things worked to replace my hot water cylinder. Date booked in and work could start within 3 days. Brett attended the installation. Very friendly and very knowledgable. The cylinder would just not fit so he personally went and sought out the new hwc. Workmanship was neat and tidy and very professional. On completion Brett scrubbed and cleaned up the area to my satisfaction. Hwc works and now two weeks later… all is still well and in fact have a better hit water flow. Am very pleased with the service in total from the initial contact to the payment. Awesome service."
    Rating by: Corey  |  Rating posted: 23rd Jun, 2019  |  Contact: Brett  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Corey•23rd Jun, 2019•More details…
  • 98%
    "Very efficient, communication excellent"
    Rating by: John  |  Rating posted: 22nd Jun, 2019  |  Contact: Hayden  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    John•22nd Jun, 2019•More details…
  • 98%
    "Rang monday morning were there 2pm,ordered new cylinder. Tuesday put in cylinder Craig did a great job,up and running that afternoon.Fast and good."
    Rating by: Russell  |  Rating posted: 19th Jun, 2019  |  Contact: Craig Metcalfe  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Russell•19th Jun, 2019•More details…
  • 100%
    "Burst water cylinder in ceiling.Contact made early Monday morning.Brayden on site midday.Site checked and arranged
    Wednesday 7am .Crew arrived on time and a difficult job completed by midday. An efficient operation with no mess.    "
    Rating by: Ruskin Cranwell  |  Rating posted: 19th Jun, 2019  |  Contact: Brayden  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ruskin Cranwell•19th Jun, 2019•More details…
  • 100%
    "Incredible service - rang Saturday morning - Craig managed to problem solve a few issues and also have great advice - He didn’t want me to waste my money on a call out but once we had established a few issues someone was home and sorted it out - Couldn’t fault them - great pricing for a Saturday and rapid response "
    Rating by: Mike   |  Rating posted: 17th Jun, 2019  |  Contact: Craig Stevens   |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike •17th Jun, 2019•More details…
  • 100%
    "Firstly, I was stoked with the prompt reply I received from my 1st inquiry, I was given a detailed email of a range of products, my husband and I were able to look through and decide what was right for our family.
    As soon as we had chosen the cylinder and emailed Tony, it was all go. Our cylinder was then installed that Friday and we had hot water by the time I got home from work.
    Thank you for the amazing service and we are really happy with our cylinder, I’m glad we went up to the bigger… size.    "
    Rating by: Monique Smith-Hall  |  Rating posted: 12th Jun, 2019  |  Contact: Tony Fleetwood  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Monique Smith-Hall•12th Jun, 2019•More details…
  • 100%
    "We just wanted to compliment Craig and the team for all their help and advice, leading to the installation of our Rheem cylinder- we have been delighted with the service: so prompt, efficient and thorough, commencing from our first enquiry to the completion of the installation. Nothing was too much trouble!
    We are pleased with the efficiency of our new cylinder, compared to our previous one of 23 years!
    We have no hesitation in recommending "The Cylinder Guy"

    "

    Rating by: Susan and Richard  |  Rating posted: 6th Jun, 2019  |  Contact: Craig  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Susan and Richard•6th Jun, 2019•More details…
  • 100%
    "Of course our cylinder died Friday night at 6.00pm. Desperate Saturday morning called the add on the tv "The Cylinder Guy", who took our call straight away. By Monday had Rhys checking out where to fit the new one, and by Friday it was installed and hot water again. AMAZING service!!!!! "Cylinder Guy" are professionals and know there job well, nothing but praise for there trade. Highly recommend them for there speedy efficient service. AAA+++"
    Rating by: Bryn   |  Rating posted: 5th Jun, 2019  |  Contact: Rhys  |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bryn •5th Jun, 2019•More details…
  • 100%
    "Excellent experience. Craig was very responsive and arranged things quickly and seamlessly. The price was awesome compared to another competitor. A pleasure to do business with and I'd recommend them to anyone.
    The standard of work by the installers was very good.    "
    Rating by: Terry  |  Rating posted: 29th May, 2019  |  Contact: Craig Stevens  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Terry•29th May, 2019•More details…
  • 100%
    "Waking up to a flood in your home is really disconcerting. However once we contacted the cylinder guys they just took over and sorted out the hot water cylinder for us and left us to get on with the other things"
    Rating by: John  |  Rating posted: 28th May, 2019  |  Contact: Tony Fleetwood   |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•28th May, 2019•More details…
  • 95%
    "Rang on the Thursday to replace and relocate hot water cylinder. Electrician came next morning, great job. Plumber came next morn, a Saturday. A lot of work and did a great job. Zero problems throughout, so happy to have hot water and much better system than before. Capable people easy to communicate with. Took Dave, their contract plumber's number for future work. Cheers "
    Rating by: greg  |  Rating posted: 13th May, 2019  |  Contact: dan  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    greg•13th May, 2019•More details…
  • 100%
    "The installation was done promptly, all the guys were friendly and did a great job. Awesome install. Thank you!"
    Rating by: Pieter   |  Rating posted: 11th May, 2019  |  Contact: Mark  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pieter •11th May, 2019•More details…
  • 98%
    "Initial contact with was excellent, Dean the plumber attended on time and completed the work within fast and efficiently. He was tidy and left contact details should we need any other assistance. Overall very professional job, totally satisfied."
    Rating by: Dave  |  Rating posted: 8th May, 2019  |  Contact: Dean Carey  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Dave•8th May, 2019•More details…
  • 100%
    "The installer was awesome.....on time, pleasant to deal with and very thorough in the work he undertook"
    Rating by: Debbie  |  Rating posted: 24th Apr, 2019  |  Contact: Craig Stevens  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Debbie•24th Apr, 2019•More details…
  • 100%
    "Very reliable, very quick and professional, lovely to deal with, took a bad situation and sorted it so quickly, I can't thank you enough!"
    Rating by: Malcom  |  Rating posted: 23rd Apr, 2019  |  Contact: Craig  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Malcom•23rd Apr, 2019•More details…
  • 98%
    "Initial contact was excellent, local rep contacted me within 20 minutes, Alex the plumber attended on time and completed the work within 3 hours. Left the working area tidy and left contact details should they be later required. "
    Rating by: Frank  |  Rating posted: 13th Apr, 2019  |  Contact: Alex Fredoruk  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Frank•13th Apr, 2019•More details…
  • 100%
    "Great experience with The Cylinder Guys. Fast and friendly contact, answered all questions, good price, job done well and on time."
    Rating by: Avril  |  Rating posted: 11th Apr, 2019  |  Contact: Craig Stevens  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Avril•11th Apr, 2019•More details…
  • 100%
    "Thanks so much to Craig and team for such a professional quality job. Thanks guys you made it so easy and stress free for us. "
    Rating by: Kim stace  |  Rating posted: 5th Apr, 2019  |  Contact: Craig Stevens   |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kim stace•5th Apr, 2019•More details…
  • 100%
    "We arrived home from a weekend away to find no hot water, so I phoned The Cylinder Guy on Monday morning and spoke to Craig. He was most helpful and informative over the phone. I immediately felt confident in the company. Having had some unsatisfactory experiences with plumbers and electricians in the past, it was a relief to talk to Craig. Next morning Rob came out to assess and service our cylinder....what a nice guy!! So friendly, professional, and experienced. I am very happy with the price… and will definitely be using these guys again when the need arises. Thank you guys."
    Rating by: Elisabeth  |  Rating posted: 5th Apr, 2019  |  Contact: Craig  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Elisabeth•5th Apr, 2019•More details…
  • 90%
    "Prompt, efficient, helpful on first e-mail contact - follow up site visit excellent and installation seamless and problem free.

    Great service....."

    Rating by: David  |  Rating posted: 3rd Apr, 2019  |  Contact: Dan  |  Job date: Apr, 2019
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    David•3rd Apr, 2019•More details…
  • 100%
    "Prompt and efficient service. Turned up on time and installed new cylinder with no drama. Would use again but hopefully won't have to for 20 years! "
    Rating by: Rob  |  Rating posted: 2nd Apr, 2019  |  Contact: Phil Lemon  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rob•2nd Apr, 2019•More details…
  • 95%
    "Great service. Fully told me the full process at each step with extra info provided."
    Rating by: MICHELLE  |  Rating posted: 28th Mar, 2019  |  Contact: THE CYLINDER GUY  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    MICHELLE•28th Mar, 2019•More details…
  • 100%
    "The final price was far more competitive than I had been given by local plumbers as an estimate. I was also impressed how quickly the Cylinder Guy was able to get the job set in place and the plumber who did the install was one of the best tradies I have ever experienced. So much so I have recommended him to a local developer."
    Rating by: Kevin  |  Rating posted: 25th Mar, 2019  |  Contact: Clayton Smith  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kevin•25th Mar, 2019•More details…
  • 100%
    "In the process of home improvements...doing up the bathroom, kitchen etc...talked about up grading our hot water system from upstairs in cupboard to outside. Saw ad on TV - for The Cylinder Guy, googled it, sent a query via email. Tony rang Hubby same day, answered his questions...sent the Manawatu representative from Semtex..within 24hrs we had a full quote..which we happily accepted.
    Nine days later..we now have an amazing outdoor Rheem system, supplying our hot water requirements. They… removed the old cylinder upstairs at the same time.

    We are both very happy with service from all parties involved from start to completion...fully recommend!!!    "
    Rating by: Carol & Greg  |  Rating posted: 21st Mar, 2019  |  Contact: Tony Fleetwood   |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carol & Greg•21st Mar, 2019•More details…
  • 100%
    "Great job, would refer you to anyone"
    Rating by: Sherry  |  Rating posted: 20th Mar, 2019  |  Contact: Tony  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sherry•20th Mar, 2019•More details…
  • 98%
    "Very professional job, totally satisfied "
    Rating by: Mkke  |  Rating posted: 15th Mar, 2019  |  Contact: Mike Bowker   |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Mkke•15th Mar, 2019•More details…
  • 100%
    "The contractors that came to install our new hot water cylinder were quick and efficient and had a polite professional and approachable manner. We highly recommend their services.
    Thank you
    John and Tiare    "
    Rating by: John  |  Rating posted: 12th Mar, 2019  |  Contact: Chris Rankin   |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•12th Mar, 2019•More details…
  • 100%
    "Fantastic service from first contact
    Craig was quick at getting back to us with options available Mike was fast and efficient with contact and fitting of the cylinder. Highly recommend     "
    Rating by: Donna  |  Rating posted: 8th Mar, 2019  |  Contact: Craig Stevens Mike Cairns  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Donna•8th Mar, 2019•More details…
  • 100%
    "Spoke to Julieann on Monday who put me onto Dan the same day. Dan arranged for Kev to assess the job on Tuesday. Kev & Dave installed the new hot water cylinder on Wednesday. Everyone was extremely helpful & knowledgeable. I couldn’t have asked for a better well mannered, professional service. Thank you so much guys & girls!! "
    Rating by: Davidene  |  Rating posted: 7th Mar, 2019  |  Contact: Dan Hellyer  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Davidene•7th Mar, 2019•More details…
  • 100%
    "Gave great independent advice about our options. Quick, efficient service - came the next day. Would highly recommend."
    Rating by: Merridy  |  Rating posted: 4th Mar, 2019  |  Contact: Mike  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Merridy•4th Mar, 2019•More details…
  • 93%
    "Craig at The Cylinder Guy was extremely helpful, responsive and professional. The team were well organised in the quotation and fitting stages and did an excellent job of converting an old header tank system to a mains pressure system. We now have full pressure showers and the job was completed on time and on budget"
    Rating by: Peter  |  Rating posted: 26th Feb, 2019  |  Contact: Kevin  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    Peter•26th Feb, 2019•More details…
  • 93%
    "Thanks for personable guys on phone and also those doing the work - timely, helpful, friendly. Much appreciated."
    Rating by: Anna  |  Rating posted: 21st Feb, 2019  |  Contact: Craig  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    Anna•21st Feb, 2019•More details…
  • 100%
    "AAAAA+ Congrats to the Cylinder guy team. Very reasonable price, qualified & competent. They helped us also with payment instalment."
    Rating by: Andreas  |  Rating posted: 21st Feb, 2019  |  Contact: Dan Hellyer  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andreas•21st Feb, 2019•More details…
  • 100%
    "The Cylinder Guy provided very timely response and helpful comments. On site installation service was very professional. "
    Rating by: Kee  |  Rating posted: 19th Feb, 2019  |  Contact: Chris Rankin  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kee•19th Feb, 2019•More details…
  • 95%
    "Excellent workmanship, prompt work delivery, knowledgeable and excellent work ethic.
    Comes highly recommended with great product, safety built in and well executed construction plan. The work was done on time.
    Highly recommended 5 stars    "
    Rating by: Marcus Pillay  |  Rating posted: 11th Feb, 2019  |  Contact: Dean Brian Carey  |  Job date: Feb, 2019
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Marcus Pillay•11th Feb, 2019•More details…
  • 100%
    "Excellent service by cylinder guys and contractor at short notice and just before Xmas. I was offshore whilst it was done and greatly impressed on my return to find job complete and partner happy because she had hot water. Highly recommended!. "
    Rating by: Peter  |  Rating posted: 8th Feb, 2019  |  Contact: Tony Fleetwood  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter•8th Feb, 2019•More details…
  • 100%
    "Finally Hot Water
    Last week i had 3 quote from different plumber to see the cost of changing our 42 years old copper cylinder that was leaking. Out of 3 Phil from the cylinder guy did a great customer services. He was quick to arrange someone to come and look and do a quote for a gas cylinder option or a water tank. We had also two other quote from two plumbing well know but the cost was much more expensive but also no contact back before one week. So The cylinder guy were very into it.… Business and customer services was impressive and phil was always polite and professional. So Tony you need to look after Phil and Mike lol they are your gold ha ha ha.    "
    Rating by: Gilles & Christine Nantel  |  Rating posted: 5th Feb, 2019  |  Contact: Phil and Mike  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gilles & Christine Nantel•5th Feb, 2019•More details…
  • 100%
    "So glad that I chose to go with The Cylinder Guys, as after 50 years service my Water Cylinder which was low pressure, just stopped working, so I contacted The Cylinder Guys, and they recommended going with a mains pressure which I did, with in 24 hours, my new cylinder was installed and operational the pressure I have from the mains pressure cylinder is the best I've ever known and ever had. I found the whole process from start to finish to be very friendly and helpful, 100% Guys. "
    Rating by: Allan  |  Rating posted: 31st Jan, 2019  |  Contact: Phil Lemon (Sales Person for the Cylinder Guys)   |  Job date: Jan, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Allan•31st Jan, 2019•More details…
  • 100%
    "Phil was very prompt in providing a very competitive quote to replace my cylinder. Upon accepting the quote Phil organised tradesman to do the job the following day. Tradesman equally very professional and completed the job to a very high standard. Totally recommend. "
    Rating by: Cathy  |  Rating posted: 29th Jan, 2019  |  Contact: Phil  |  Job date: Jan, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cathy•29th Jan, 2019•More details…
  • 98%
    "Great work, went above and beyond. Good chaps."
    Rating by: Ryan  |  Rating posted: 17th Dec, 2018  |  Contact: 24/7 Plumbing  |  Job date: Dec, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Ryan•17th Dec, 2018•More details…
  • 100%
    "Our water cylinder died on the weekend (of course) after nearly 40 years service. Phoned Cylinder Guy who said they'd get back to me. They phoned first thing Monday and provided a prompt quite and confirmed the new installation for the Tuesday morning. Will arrived on time and after rechecking some measurements headed off and collected the new cylinders. Excellent, friendly service. Will very happy to explain parts of the process as he went along. Stayed and made final checks of the work done.… I am very happy to recommend The Cylinder Guy."
    Rating by: Allan  |  Rating posted: 6th Dec, 2018  |  Contact: Will  |  Job date: Dec, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Allan•6th Dec, 2018•More details…
  • 100%
    "These guys were awesome to deal with. They were my third call after a google search immediately after hearing gushing coming from my ceiling where my hot water cylinder is and the only ones who could commit to being able to send someone straight over for a look. It was no more than 20 minutes after my first call that Kevin pulled up in my drive way. Within 5-10 minutes Kevin had turned off the supply to the old cylinder so that we could have the main back on so still access cold water,… quoted the price of a new cylinder and sorted where it was going to go. He was back the next day to install the new cylinder as agreed and everything seems to be going well so far. The old cylinder (30+ years old) was in the ceiling cavity and the new one needed to go outside. I'm not sure about value for money so I'm going to give them a 100% rating as it would be unfair for me to say otherwise not having had to buy and have a cylinder installed ever before and also not having any other business price up the work but the total all inclusive cost was $3,277.50 for them to drain/remove the old cylinder, source/purchase/install the new cylinder in a different location from the old one. Anyway, I'm happy with their work and service."
    Rating by: Terry  |  Rating posted: 30th Nov, 2018  |  Contact: Kevin  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Terry•30th Nov, 2018•More details…
  • 100%
    "The service received warrants a lot higher percentage than 100. I first contacted The Cylinder Guy by their web page enquiry, and received a follow-up call from Craig in a very, very short space of time. This was Tuesday before 12am. The new cylinder was installed, compliance certified, and commissioned by 12am Wednesday. Mike (their Christchurch plumber/installer) was totally professional, friendly, and certainly knew his stuff. So, to summarise, 100% satisfaction for a five star service."
    Rating by: Patrick  |  Rating posted: 29th Nov, 2018  |  Contact: Craig Stevens  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Patrick•29th Nov, 2018•More details…
  • 100%
    "The Cylinder Guy was great! I called up Monday morning, Dan explained in an easy to understand way how the type of cylinder I have fails over time so I could understand why it was doing what it was doing, gave me a 'job done' quote on the spot, and promptly on time the next day my new cylinder was delivered and installed. Glen who did the install was friendly and professional, did a fantastic job and left the area clean and tidy. Couldn't recommend The Cylinder Guy more. "
    Rating by: Julie  |  Rating posted: 28th Nov, 2018  |  Contact: Dan Hellyer  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie•28th Nov, 2018•More details…
  • 100%
    "Excellent service, on time and very professional. "
    Rating by: Pauline  |  Rating posted: 24th Nov, 2018  |  Contact: Darren Chatwin  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pauline•24th Nov, 2018•More details…
  • 95%
    "I dealt directly with Craig from day one. He was very professional, prompt and recommemded different options that was available and would suited my parents residential property. Installation was done within a week of being in contact with Craig. Now a week later we couldnt be happier with our new cylinder and the change over to mains pressure water. Our only regret is not contacting the Cylinder guys sooner! Thanks Cylinder Guys. "
    Rating by: Rasela  |  Rating posted: 19th Nov, 2018  |  Contact: Craig Stevens  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Rasela•19th Nov, 2018•More details…
  • 98%
    "I was a first time client of the Cylinder Guy. I needed to replace a mains pressure hot water cylinder and Dan provided a competitive price, certainty in when he could have it installed and he was clear and prompt in his responses to my queries. Dean was the contracted plumber doing the install and he was great. Prompt, flexible, on time, efficient, and a pleasure to have a conversation with regarding tank operation. Thanks to both for a successful install."
    Rating by: Chad  |  Rating posted: 12th Nov, 2018  |  Contact: Dan Hellyer (Cylinder Guy) / Dean Carey (Motion Plumbing)  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Chad•12th Nov, 2018•More details…
  • 98%
    "We discovered our hwc leaked on Friday night and sent our contact details to several plumbing companies on the website. We heard back from one the very next morning that was Phil from cylinder guy. He had a plumber lined up to come that afternoon to replace our hwc and with a price that I questioned because I thought it was too good to be true. Mike the plumber did an awesome job and we couldn't be happier with the service CG provided from beginning to end. Highly recommend."
    Rating by: Emma  |  Rating posted: 30th Oct, 2018  |  Contact: Phil aND Mike   |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Emma•30th Oct, 2018•More details…
  • 98%
    "Amazing service from first contact with Dan to job completion by Kenny. Absolutely delighted with our new cylinder, professionalism and workmanship. Thank you so much."
    Rating by: Ellen  |  Rating posted: 28th Oct, 2018  |  Contact: Dan Hellyer   |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Ellen•28th Oct, 2018•More details…
  • 100%
    "The Cylinder Guy is amazing! I called on Tuesday with a leaking cylinder and now just two days later I have a new cylinder and amazing water pressure. Awesome customer service and so easy to deal with! I will be recommending you guys to everyone. Thank you again Dan and team!"
    Rating by: Jasmine  |  Rating posted: 25th Oct, 2018  |  Contact: Dan  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jasmine•25th Oct, 2018•More details…
  • 100%
    "The man who installed my new cylinder was so efficient . His workmanship was excellent and he was a friendly kind of guy. I would recommend this firm without hesitation ."
    Rating by: Brent Harbord  |  Rating posted: 15th Oct, 2018  |  Contact: Steve  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brent Harbord•15th Oct, 2018•More details…
  • 98%
    "Very impressed with the speed our job was allocated, and as soon as it was, the communication just kept coming! That always inpresses me!
    Work was done to the highest standard,
    Would highly recommend the Cylinder Guy.    "
    Rating by: Rinus  |  Rating posted: 15th Oct, 2018  |  Contact: Eric  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Rinus•15th Oct, 2018•More details…
  • 100%
    "I got three quotes and there was a significant price difference. The Cylinder Guy came in with best price. I checked these reviews before proceeding. Communication with Chris was polite, responsive and reassuring. The guys that turned up for the job were on time, polite and efficient. Everything happened as I was told it would. Very happy with the experience. Very happy with everyone involved in getting the job done. "
    Rating by: Sean  |  Rating posted: 11th Oct, 2018  |  Contact: Chris   |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sean•11th Oct, 2018•More details…
  • 98%
    "Mike is fully experienced plumber I have seen. He learns building very much and can deal with complicated plumbing work. Mike is worthy to be respected and recommended plumber. Mike and his guy completed my cylinder installation. They have done a good job. I am very happy for this work.
    But a little unfortunately, his guy used my vacuum cleaner to clean the wet carpet because I found the wet wool stuck inside and the tube in my vacuum cleaner was wet,
    Their electrician Dean is also very… good and full of experience. I am very happy he works for me. Cylinder guy is worthy to be recommended.

    Definitely I will use them to work for me again and would recommend to my friends.    "
    Rating by: Alice  |  Rating posted: 5th Oct, 2018  |  Contact: Mike  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Alice•5th Oct, 2018•More details…
  • 100%
    "The team at The Cylinder Guy have been most helpful in getting the cylinder installed and the payment schedule. There was no fuss and the guys stayed in touch to make sure the job was completed on time and in a professional manner.

    I will (already have been) recommending your company to others!
    "

    Rating by: Ash  |  Rating posted: 4th Oct, 2018  |  Contact: Dan Hellyer  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ash•4th Oct, 2018•More details…
  • 100%
    ""Excellent service and very professional. Very happy they were able to sort out a new hot water cylinder within 24 hours. Easy to deal with throughout the process. Jeremy, the gas fitter was great to deal with. The copper pipes are a work of art :)"
    Rating by: Bernice Hewson  |  Rating posted: 28th Sep, 2018  |  Contact: Craig Stevens  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bernice Hewson•28th Sep, 2018•More details…
  • 100%
    "Great service by The Cylinder Guy. There as a 6 month period from pricing to installation. All required information required for my other tradies provided on time. Installation was great - no issue to great to overcome and was a pleasure to deal with. "
    Rating by: Justin  |  Rating posted: 25th Sep, 2018  |  Contact: Dan Hellyer  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Justin•25th Sep, 2018•More details…
  • 100%
    "Very polite and efficient.Very happy with the whole experience"
    Rating by: julie elliott  |  Rating posted: 14th Sep, 2018  |  Contact: craig  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    julie elliott•14th Sep, 2018•More details…
  • 93%
    "The quote was comparable with others we received and included all work on site and delivery of gas cylinders for system. Craig managed all of this which meant we did not have to worry about any 'extras'. This was particularly helpful as ours is an old house and did create some challenges for the tradesmen.
    Found the primary tradesmen very helpful and pleasant as well.    "
    Rating by: Dusty  |  Rating posted: 12th Sep, 2018  |  Contact: Craig Stevens  |  Job date: Sep, 2018
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Dusty•12th Sep, 2018•More details…
  • 100%
    "great work and the tradie used to install the cylinder was fantastic. From communication to installation i was happy - recommend!"
    Rating by: wazz  |  Rating posted: 7th Sep, 2018  |  Contact: tony  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    wazz•7th Sep, 2018•More details…
  • 100%
    "My new high pressure hot water cylinder is now installed and I am thrilled with the results. The two young men from Rigby Plumbing, Taupo, who carried out the installation were quick and efficient, with good interpersonal skills ...a pleasure to have them in the house.... They were the "A" team... they kept reminding me :). Thank you Cylinder Guy and Rigby Plumbing ...it was a no fuss job well done !! :)"
    Rating by: Jenny  |  Rating posted: 7th Sep, 2018  |  Contact: Rigby Plumbing  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny•7th Sep, 2018•More details…
  • 98%
    "The Cylinder guy were very professional and efficient. They were very responsive to providing a quotation and answering my numerous questions. They even rang me to talk over things with me. The installer turned up on time and undertook a very professional job , great workmanship and was extremely helpful. he was also very personable and respectful.if you check out the Cylinder guy pricing against that of your favourite plumber you will be surprised at how competitive the Cylinder guy is. I… really recommend the cylinder gut"
    Rating by: Colin  |  Rating posted: 6th Sep, 2018  |  Contact: Hayden  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Colin•6th Sep, 2018•More details…
  • 100%
    "Hi Craig

    I just wanted to say “thank you” for the fast and efficient service and installation of our recent hot water cylinder purchase.

    Our tenants are stoked (as you predicted) :-) and I had no problem dealing with you and your company.

    I would also like to congratulate you on your highly executed customer service. The way you got back to me with different options and prices was what I really valued and how you took the time to explain what the different types meant.

    I… started out by looking for a cheap deal but because of the great customer service I received and seeing that you took the time to care - in the end the price did not matter to me.

    So thank you again and I will definitely contact your company for any future work :-)

    Have a great day.    "

    Rating by: Rachel  |  Rating posted: 6th Sep, 2018  |  Contact: Craig Stevens  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rachel•6th Sep, 2018•More details…
  • 100%
    "great service, prompt response, knowledgeable, and my leaking cylinder was replaced in days for a reasonable price. Definitely recommend them. "
    Rating by: carol  |  Rating posted: 6th Sep, 2018  |  Contact: Tony, aslo Darren  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    carol•6th Sep, 2018•More details…
  • 95%
    "Hot water cylinder started leaking on a Saturday. Sent an email to the Cylinder Guy for a quote that night, received a phone call first thing Monday morning and the new cylinder was installed on Friday. I tried getting a quote from another outfit to compare and couldn't even get a response. I wanted the job done quickly and the quote from the Cylinder Guy seemed reasonable so I just went ahead and booked with them. Really easy process; no complaints at all. Service was quick and professional. I… definitely recommend them for a hassle-free replacement."
    Rating by: Tracey  |  Rating posted: 4th Sep, 2018  |  Contact: Dan Hellyer  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Tracey•4th Sep, 2018•More details…
  • 100%
    "From our initial contact with The Cylinder Guy, Craig, we have been continually kept in the loop with costings and timings. What a fantastic job from the guys, Chris & team installing our high pressure cylinder today. Given it was a wet and miserable Welly morning, they put down drop sheets to protect our carpet, turned up on the dot of 08:00 as promised and left our house extremely clean and tidy afterwards. Would recommend this company to anyone seeking value for money and a speedy and… professional job. Thank you The Cylinder Guy Ltd and your awesum team - very very impressed with you all."
    Rating by: Kiwi  |  Rating posted: 29th Aug, 2018  |  Contact: Chris Rankin, 1 other and John (Electrician)  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kiwi•29th Aug, 2018•More details…
  • 95%
    "Great Service from this Company who we contacted when we discovered our Hot Water Cylinder was leaking.

    They arrived when they said they would, and the work was carried out very professionally by a lovely guy, Glen.

    The work was carried out quickly and cleanly, and we would have no hesitation in using this Company again in the future."

    Rating by: June  |  Rating posted: 17th Aug, 2018  |  Contact: Glen  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    June•17th Aug, 2018•More details…
  • 100%
    "Great service
    Turned up on time
    Did a good job
    Quick and efficient     "
    Rating by: Karen   |  Rating posted: 12th Aug, 2018  |  Contact: Tony  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karen •12th Aug, 2018•More details…
  • 100%
    "Well priced and efficient workmanship.
    Job done on time and team very professional    "
    Rating by: Murray  |  Rating posted: 2nd Aug, 2018  |  Contact: Tony Fleetwood  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Murray•2nd Aug, 2018•More details…
  • 100%
    "Excellent job done by a competent tradesman, would highly recommend anyone considering a new cylinder to go with The Cylinder Guy, kept us well informed throughout the whole process"
    Rating by: Peter  |  Rating posted: 1st Aug, 2018  |  Contact: Tony Harpur  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter•1st Aug, 2018•More details…
  • 100%
    "Job done well. Fast and on the arranged day and time."
    Rating by: Greg  |  Rating posted: 30th Jul, 2018  |  Contact: Chris Rankin  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Greg•30th Jul, 2018•More details…
  • 100%
    "Great service! Had a plumber quote $2k more then the Cylinder Guy for the same job so the decision was easy! Great service also, job was quoted on Saturday and installed on Thursday. Couldn't have asked for more! :)"
    Rating by: Nick   |  Rating posted: 25th Jul, 2018  |  Contact: David   |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nick •25th Jul, 2018•More details…
  • 98%
    "Great service from The Cylinder Guy who replaced our leaking cylinder just a couple of days after we contacted them. They came across as a very professional and knowledgeable team who I would recommend to anyone."
    Rating by: Brian  |  Rating posted: 22nd Jul, 2018  |  Contact: Brayden Aspden  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Brian•22nd Jul, 2018•More details…
  • 100%
    "Thanks for the excellent professional service and really cost-effective quotes. Brendon, the installer, is really friendly, efficient and professional. The new hot water cylinder looks great and works well."
    Rating by: Helen  |  Rating posted: 21st Jul, 2018  |  Contact: Tony Fleetwood, Chris Rankin, & Brendon.  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Helen•21st Jul, 2018•More details…
  • 100%
    "great job done installing new high pressure hw cylinder. Efficient, turned up when they said...thanks"
    Rating by: steve  |  Rating posted: 18th Jul, 2018  |  Contact: tony  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    steve•18th Jul, 2018•More details…
  • 100%
    "Very happy with the service provided by The Cylinder Guy at our place in Tauranga. Friendly, fast and easy to work with."
    Rating by: Steve  |  Rating posted: 4th Jul, 2018  |  Contact: Steve  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve•4th Jul, 2018•More details…
  • 100%
    "All so lovely to speak to over the phone. David did an awesome job and such a lovely guy. "
    Rating by: Deanne  |  Rating posted: 27th Jun, 2018  |  Contact: Jason. David. Tony  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Deanne•27th Jun, 2018•More details…
  • 100%
    "Fantastic service, took a week from the first contact to my new water cylinder to be installed. Both Kenny and Dave were brilliant to work with on the day. Very professional - will definitely recommend The Cylinder Guy "
    Rating by: Donna   |  Rating posted: 21st Jun, 2018  |  Contact: Dan, Kenny and Dave  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Donna •21st Jun, 2018•More details…
  • 100%
    "Excellent end to end service. From the initial consult/quote, through to the site visit and install/removal of the hot water cylinder, the team (Dan, Dave and Kevin) were fantastic. I started out the day stressed with a leaking cylinder and no idea when it would be fix, but it just took one call to the team and I knew I was in good hands."
    Rating by: Annie  |  Rating posted: 12th Jun, 2018  |  Contact: Dan Hellyer  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Annie•12th Jun, 2018•More details…
  • 98%
    "We got a quote which we thought was reasonable after discussing the different options on the phone. Very thankful of their flexibility in working around our busy schedule.A fast,neat, efficient job, taking out the old leaking hot water cylinder and installing a new one in about 2 hours. Hot water was back in no time and not a penny extra to the quote.Awesome work guys. Thank you."
    Rating by: Charity   |  Rating posted: 12th Jun, 2018  |  Contact: Hayden  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Charity •12th Jun, 2018•More details…
  • 100%
    "Dan and team - amazing service. Arrived on time finished when estimated. Minimal fuss, everything worked 100%.
    Excellent service and friendly team. Good price, great communication.    "
    Rating by: Hugh Nathan  |  Rating posted: 9th Jun, 2018  |  Contact: Dan  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Hugh Nathan•9th Jun, 2018•More details…
  • 98%
    "I would like to express my appreciation to Dan for his outstanding customer service which he organised and dispatched the job without any delay. The workmanship of the plumbers and electrician are excellent. Good job! "
    Rating by: Ben  |  Rating posted: 5th Jun, 2018  |  Contact: Dan Hellyer  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Ben•5th Jun, 2018•More details…
  • 98%
    "Excellent, tidy job when our hot water cylinder had to be replaced. Kept us informed of what was happening and when to expect him. Very accommodating to fit us into his busy schedule. He also took the old cylinder away to dispose of."
    Rating by: Steven  |  Rating posted: 30th May, 2018  |  Contact: Darren Chatwin  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Steven•30th May, 2018•More details…
  • 68%
    "good service"
    Rating by: Brett  |  Rating posted: 29th May, 2018  |  Contact: Kevin  |  Job date: May, 2018
    Communication: 80%  |  Quality: 100%  |  Reliability: 10%  |  Value: 80%
    Brett•29th May, 2018•More details…
  • 98%
    "Excellent communication, prompt and overall excellent service and installation of new h/w cylinder by Kevin and Cylinder Guys"
    Rating by: Terry  |  Rating posted: 16th May, 2018  |  Contact: Kevin Conway  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Terry•16th May, 2018•More details…
  • 88%
    "Work was done very promptly and efficiently, which was very important to guarantee the smooth running of our cafe business. All done within the afternoon. "
    Rating by: Donna  |  Rating posted: 14th May, 2018  |  Contact: Donna Thomsen  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    Donna•14th May, 2018•More details…
  • 100%
    "Dan at The Cylinder Guy made the whole process of replacing my old low pressure cylinder with a high pressure one so easy. He talked me through the process over the phone answering all my questions & explaining everything in detail. He gave me an estimated cost at that point which was confirmed when the plumber came round. Everything was up front - no hidden costs or surprises. The quote was also $2000 cheaper than another quote I had! The local plumber Steve from Steve Meadows… Plumbing in Tauranga did an excellent job and left everything clean & tidy. I wish I'd upgraded the system years ago and would definitely recommend The Cylinder Guy & Steve Meadows Plumbing."
    Rating by: Suzanne  |  Rating posted: 10th May, 2018  |  Contact: The Cylinder Guy  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Suzanne•10th May, 2018•More details…
  • 100%
    "This company was awesome. From seeing the TV advert at 7am in the morning, my hotwater cylinder was delivered and installed before 11am the next day. A big shout out to the plumber Darren who did a fantastic job, to Chris the contact person for the company. I would definitely recommend this company on service and on price. "
    Rating by: Tania  |  Rating posted: 10th May, 2018  |  Contact: Chris Rankin  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tania•10th May, 2018•More details…
  • 93%
    "Cylinder Guy responded quickly to my urgent request during the weekend. Turned up in time and fixed the problem."
    Rating by: Clara  |  Rating posted: 6th May, 2018  |  Contact: Clara Pun  |  Job date: May, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Clara•6th May, 2018•More details…
  • 98%
    "Very happy with the work done. Punctual and professional. Brayden did a very tidy job in quite a confined space. "
    Rating by: Carl  |  Rating posted: 2nd May, 2018  |  Contact: Brayden Aspden  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Carl•2nd May, 2018•More details…
  • 100%
    "Chris responded over the weekend when I was only expeting to hear back on Monday which was great. Job was booked in an completed by the Tuesday.
    Contractors used were punctual and professional.
    All round painless install and would recommend.    "
    Rating by: Paul  |  Rating posted: 28th Apr, 2018  |  Contact: Chris Rankin  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul•28th Apr, 2018•More details…
  • 45%
    "WOW ... Cylinder one day and the power the next ... without hot-water for 36 hours. Email & phone calls to push to get it done. And I had to take a day off work to sort this out ... there goes my $85 for the day. I could have spent $2000 on locals to have this done or I could spend $2500 with the cylinder guy and have it done all in one go (apparently) ... all so I didn't have to leave work and Id have hot water.

    It stinks that i'm the one who lost here "

    Rating by: T Evans  |  Rating posted: 27th Apr, 2018  |  Contact: Jason Taha  |  Job date: Apr, 2018
    Communication: 70%  |  Quality: 70%  |  Reliability: 0%  |  Value: 40%
    T Evans•27th Apr, 2018•More details…
  • 100%
    "We were really impressed with how easy it was to work with Dan and his team. We requested a quote over the weekend, heard back from Dan on the Monday and had the new cylinder installed on the Thursday of the same week.
    We were a bit nervous about the installation as we both had to work so left instructions with my mother, however I received a call from the plumber when he was on the way to our job so I was able to give a full briefing.
    We got home to a really high quality job done and have… brilliant water pressure and lots of hot water!

    Very impressed and would not hesitate to work with Dan and his team again.    "
    Rating by: Mellissa   |  Rating posted: 21st Apr, 2018  |  Contact: Dan Hellyer  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mellissa •21st Apr, 2018•More details…
  • 98%
    "The replacement of our old HW cylinder with a new outdoor unit was a breeze with "The Cylinder Guy". Dan made all the arrangements and the new cylinder and installers arrived when they were supposed to. There were no issues with the install process at all. It was a nice, easy and good quality service that I would recommend to anyone in the market for a new cylinder."
    Rating by: Blair  |  Rating posted: 20th Apr, 2018  |  Contact: Dan Hellyer  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Blair•20th Apr, 2018•More details…
  • 98%
    "Dan got the work organised and arranged much faster than I'd anticipated - I was anticipating a wait of at least three days, but the work was done the next day. The actual workers were fantastic, very friendly and professional, and willing to discuss specifics and keep me updated about progress. Fantastic result, hassle-free. Would definitely recommend!"
    Rating by: Matt  |  Rating posted: 19th Apr, 2018  |  Contact: Dean Carey  |  Job date: Mar, 2018
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matt•19th Apr, 2018•More details…
  • 100%
    "We had our low pressure hot water cylinder replaced with a new rheem mains pressure hot water cylinder by Steve in Tauranga. He did a great job, we were very impressed by quality of work and he was great to deal with. Dan was also very friendly, knowledgeable and helpful. We would highly recommend to others, great experience and great competitive prices. "
    Rating by: Janine  |  Rating posted: 15th Apr, 2018  |  Contact: Steve Meadows  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Janine•15th Apr, 2018•More details…
  • 100%
    "I knew i needed a new cylinder, ive known it for ages, to get rid of the header tank and onto mains pressure.
    As a retired builder, I have lots of plumber contacts but thought id try these guys.
    Result; great job, well priced, efficient, a good job, and really pleasant to deal with. You wont go wrong, top marks, and thanks.     "
    Rating by: Nev  |  Rating posted: 13th Apr, 2018  |  Contact: Dan and Tony  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nev•13th Apr, 2018•More details…
  • 98%
    "Great job and very prompt. Quote was provided wiithin 24 hours and work was done within 3 days as requested."
    Rating by: John  |  Rating posted: 13th Apr, 2018  |  Contact: Tony Fleetwood  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    John•13th Apr, 2018•More details…
  • 100%
    "Great service quick easy as highly recommended "
    Rating by: Jamie  |  Rating posted: 11th Apr, 2018  |  Contact: Simon Manson  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jamie•11th Apr, 2018•More details…
  • 95%
    "Very satisfied with the standard of work mike did, hassle free project.
    The Cylinder Guys at head office were great to deal with and communication was excelent.    "
    Rating by: Ian  |  Rating posted: 4th Apr, 2018  |  Contact: Mike Cairns  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Ian•4th Apr, 2018•More details…
  • 100%
    "Great job, came next day after I called about no hot water and my old gas cylinder had died. Have a simple fixed quote, turned up on time and finished when they said they would. Very impressed. "
    Rating by: Richard  |  Rating posted: 27th Mar, 2018  |  Contact: Tony  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard•27th Mar, 2018•More details…
  • 98%
    "We had the Cylinder Guys install a new high pressure water cylinder and were very impressed by the promptness of the instillation and their professionalism. They were very considerate and neat and tidy. Would recommend them anytime. "
    Rating by: Brian  |  Rating posted: 27th Mar, 2018  |  Contact: Dan  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Brian•27th Mar, 2018•More details…
  • 100%
    "Great service
    Trades man considerately worked to install a new hot water cyclinder, while we continued with business.     "
    Rating by: Claire  |  Rating posted: 23rd Mar, 2018  |  Contact: Claire Reihana  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Claire•23rd Mar, 2018•More details…
  • 100%
    "Awesome experience, totally recommend The Cylinder Guy. They removed our leaking hot water cylinder and installed infinity gas in half a day. "
    Rating by: Jacqui  |  Rating posted: 15th Mar, 2018  |  Contact: Jason diHaas  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jacqui•15th Mar, 2018•More details…
  • 98%
    "Thank you Will for getting may cylinder installed so early in the morning that no one needed to miss work. The workmanship was outstanding and Dan was absolutely fantastic in organising and keeping in contact with me so I don't have to go through another day wthout hot water. Your response time from the Call Centre to Dan and to Will was outstanding. Thank you so much "
    Rating by: Isapella Duffy  |  Rating posted: 11th Mar, 2018  |  Contact: Dan Hellyer  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Isapella Duffy•11th Mar, 2018•More details…
  • 98%
    "We had rather an urgent situation with no hot water and the system having truly "died". Despite it being a Friday, Tony was able to supply us with a new system and have a plumber install it on a wet Saturday morning. We were successfully back in operation on the Saturday afternoon. Great service."
    Rating by: James  |  Rating posted: 13th Feb, 2018  |  Contact: Tony Fleetwood  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    James•13th Feb, 2018•More details…
  • 100%
    "Good fast service "
    Rating by: Marie  |  Rating posted: 12th Feb, 2018  |  Contact: Gary ?  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Marie•12th Feb, 2018•More details…
  • 100%
    "I contacted the cylinder guys to replace the cylinder for my elderly mother. They kept me informed with what was happening. The plumber was efficient and did a very good job. The job was not straight forward as the door and framing needed to be removed to get the cylinder in the cupboard. A 'Hire a Hubby' contractor came to do this, and then came back and put it back again. Everything was left tidy. Mum was very pleased with the tradesman. Thanks"
    Rating by: Deborah  |  Rating posted: 5th Feb, 2018  |  Contact: Plumber - David Paterson  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Deborah•5th Feb, 2018•More details…
  • 100%
    "Cylinder Guys were helpful, knowledgeable and very professional. The installation of the new cylinder was quick and minimum impact on the family. 10 outta 10 in my books!"
    Rating by: Wayne  |  Rating posted: 26th Jan, 2018  |  Contact: Dan Hellyer  |  Job date: Jan, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wayne•26th Jan, 2018•More details…
  • 100%
    "We purchased another home in May 2017 and found our cylinder was a dinosaur from 1987 so thought we better get that replaced before a catastrophe occurs. Great quick service from Dan, very professional engagement throughout from start to finish. Highly recommended."
    Rating by: Winsome  |  Rating posted: 30th Dec, 2017  |  Contact: Dan  |  Job date: Dec, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Winsome•30th Dec, 2017•More details…
  • 90%
    "Just what you need less than 2 weeks out from Christmas to have a cylinder break - and a house full of guests about to arrive. I put an urgent job through and we had the job fixed the next day! Very efficient service - good communication etc thanks Guys! "
    Rating by: Lisa  |  Rating posted: 18th Dec, 2017  |  Contact: Tony Fleetwood  |  Job date: Dec, 2017
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 80%
    Lisa•18th Dec, 2017•More details…
  • 100%
    "Excellent service, great communication and great job done, would recommend to anyone needing any plumbing work.
    Christchurch branch.    "
    Rating by: Shaun Sandford  |  Rating posted: 13th Dec, 2017  |  Contact: Glen  |  Job date: Dec, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shaun Sandford•13th Dec, 2017•More details…
  • 98%
    "Excellent service. Communication was excellent and everything was put in place with excellent efficiency. I am very impressed."
    Rating by: Allison  |  Rating posted: 6th Nov, 2017  |  Contact: Dan Hellyer  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Allison•6th Nov, 2017•More details…
  • 98%
    "Very efficient and easy to deal with. Did a great job with no hassles."
    Rating by: Linda  |  Rating posted: 3rd Nov, 2017  |  Contact: Tony Fleetwood  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Linda•3rd Nov, 2017•More details…
  • 90%
    "Great communication. Great service. "
    Rating by: Iona  |  Rating posted: 30th Oct, 2017  |  Contact: Iona Breinhorst   |  Job date: Oct, 2017
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    Iona•30th Oct, 2017•More details…
  • 95%
    "Really good to deal with, quick and reliable service from start to finish."
    Rating by: Natasha  |  Rating posted: 30th Oct, 2017  |  Contact: Chris Rankin  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Natasha•30th Oct, 2017•More details…
  • 100%
    "Great job. Thanks!"
    Rating by: Dennis Bezuidenhout  |  Rating posted: 30th Oct, 2017  |  Contact: Dave  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dennis Bezuidenhout•30th Oct, 2017•More details…
  • 100%
    "Fast and friendly service. Same day installation after phoning in the morning. Dan was extremely helpful and accommodating. Kept me informed throughout the process. Fantastic doing business with the Cylinder Guy."
    Rating by: Gary  |  Rating posted: 17th Oct, 2017  |  Contact: Pasfield  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gary•17th Oct, 2017•More details…
  • 100%
    "Had a new cylinder installed by The Cylinder Guy. Job was done on time and to a high standard. Price was very competitive, well below some other quotes. A very efficient company."
    Rating by: Ross  |  Rating posted: 11th Oct, 2017  |  Contact: Ross Booth  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ross•11th Oct, 2017•More details…
  • 95%
    "Fantastic job , easy consultation . will recomend to all i know who need plumber or Cylinder replacement. They all came in and just got onb with job . "
    Rating by: Wally  |  Rating posted: 29th Sep, 2017  |  Contact: Peter Cottle  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Wally•29th Sep, 2017•More details…
  • 95%
    "Great service from start to finish. Received the quotation the day I enquired via the website. No pressure was applied to book the work and when we were ready to book everything was taken care of. Nice tidy job, pleasant guys, good price and great service - can't ask more than that really!"
    Rating by: Sue  |  Rating posted: 26th Sep, 2017  |  Contact: David  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Sue•26th Sep, 2017•More details…
  • 100%
    "We had a local plumber check out the job and give a quote. He gave us a tale of woe about old houses and new cylinders being difficult to fit and quoted around $3,000. We found the Cylinder Guy on line . We sent an email and had a reply within half an hour. Our new cylinder was installed the next day and cost just under $2,000 all up. Totally impressed with the fast service from the Cylinder Guy and Will Strang , a very pleasant and professional plumber / gas fitter .A+++"
    Rating by: Kevin McGavin  |  Rating posted: 25th Sep, 2017  |  Contact: Will Strang   |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kevin McGavin•25th Sep, 2017•More details…
  • 100%
    "An absolute breeze! A quick phone call and two days later a new hot water cylinder. Everything was organised well and the plumber doing the work was fantastic. Great communication and a solid job despite some extra work involved in removing the old cylinder."
    Rating by: Stephen  |  Rating posted: 14th Sep, 2017  |  Contact: Darren  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stephen•14th Sep, 2017•More details…
  • 98%
    "The Cylinder Guys did a very short notice job for me replacing old cylinder within 24 hours of making contact. My tenant was without hot water and very impressed with Steve who did the installation. Thanks guys, highly recommend. ????"
    Rating by: Rose Stevens  |  Rating posted: 13th Sep, 2017  |  Contact: Dan  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Rose Stevens•13th Sep, 2017•More details…
  • 100%
    "Great service, all deliveries and tradies arrived on time, "
    Rating by: Glenn  |  Rating posted: 10th Sep, 2017  |  Contact: Dan Hellyer  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Glenn•10th Sep, 2017•More details…
  • 100%
    "Awesome communications very friendly ,quick service on time and very tidy work, absolutely happy with the job from start to finish"
    Rating by: Warren Ormsby   |  Rating posted: 9th Sep, 2017  |  Contact: Steve @ 0211779554  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Warren Ormsby •9th Sep, 2017•More details…
  • 100%
    "We replaced our old low pressure water cylinder with a new Rheem cylinder. From start to finish their communication was excellent. The plumber arrived on time, was very efficient & did a great job. Their prices are good value compared to others we looked at & I would definitely recommend this company."
    Rating by: Cara Warner  |  Rating posted: 2nd Sep, 2017  |  Contact: Tony Fleetwood  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cara Warner•2nd Sep, 2017•More details…
  • 100%
    "Tony was helpful and knowledgeable about possible options. The quote was competetive and the work was completed within a few days without issue. I would recommend this company for installation."
    Rating by: Glynn   |  Rating posted: 1st Sep, 2017  |  Contact: Tony Fleetwod  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Glynn •1st Sep, 2017•More details…
  • 98%
    "Phoned early Monday, new cylinder in Tuesday morning. Clear info all the way and friendly professional tradesmen.
    We are very happy and would recommend the cylinder guy.     "
    Rating by: Arthur  |  Rating posted: 23rd Aug, 2017  |  Contact: Chris  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Arthur•23rd Aug, 2017•More details…
  • 95%
    "Fantastic service. Phoned Wednesday evening, job done on Friday morning (could have been Thursday but I wasn't available). Would highly recommend your reliable company. Thank you."
    Rating by: Corinne  |  Rating posted: 8th Aug, 2017  |  Contact: Chris Rankin  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Corinne•8th Aug, 2017•More details…
  • 100%
    "From my initial call until job completion I was totally satisfied (and delighted) with the service received. I was kept informed of any delays and time estimates were accurate. The workmen were professional and a pleasure to deal with. I would have no hesitation in recommending their services to anyone."
    Rating by: Don  |  Rating posted: 3rd Aug, 2017  |  Contact: Dan Hellyer  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Don•3rd Aug, 2017•More details…
  • 98%
    "Excellent communication and organisation. Very quick and professional dealing with our new cylinder. The plumber was extremely efficient and well organised and did the job required to a high standard."
    Rating by: Denis & Linda  |  Rating posted: 26th Jul, 2017  |  Contact: Dean Carey  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Denis & Linda•26th Jul, 2017•More details…
  • 100%
    "I dealt with Dan at the Cylinder Guy. He was the first person to contact me regarding the job (I left messages with three companies). He was an excellent communicator, who listened to me as I explained the issue, discussed options, and arranged for a visit to provide a quote. The quote was very good when compared to other companies, and easy to understand. Dan was very knowledgeable, as when I called to discuss the quote, he provided some advice on different cylinder options (wetback, low… pressure, mains pressure). Upon accepting the job, it was completed within a few days. The tradesman (Dean) and electrician did a great job.

    The only company you need to contact regarding hot water cylinder issues.    "
    Rating by: Sam  |  Rating posted: 25th Jul, 2017  |  Contact: Dan Hellyer  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sam•25th Jul, 2017•More details…
  • 95%
    "I'm very impressed by the service provided by The Cylinder Guy - a new hot water cylinder is a 15-20 year investment, not like having a washer fixed on a tap. Cylinder Guy's Dan was first of all very quick to get back to my initial query (20 minutes), and very supportive, asking all the right questions; and thus was able to suggest the cylinder which would meet requirements. The local plumber provided here in Dunedin, Peter, was great - he & his team did excellent work. Can't praise this… organisation enough!"
    Rating by: Bill  |  Rating posted: 18th Jul, 2017  |  Contact: Dan Hellyer  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Bill•18th Jul, 2017•More details…
  • 100%
    "Fantastic job -- on time and on budget with no hassles and i paid him by internet on the day . I phoned Chris and he had a Plumber on my doorstep within 3 hours who did a great job . These guys Rock n Roll with fantastic communication - Tim from Albany "
    Rating by: Tim Chan  |  Rating posted: 12th Jul, 2017  |  Contact: Chris  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tim Chan•12th Jul, 2017•More details…
  • 100%
    "We asked The Cylinder Guy to install mains pressure water.
    Took one phone call. Friendly, easy to deal with. He described process of job clearly. The installers turned up on the day at the time arranged. They worked efficiently and tidily, and left the area as clean as it was originally. The result is fabulous. All working well. Thanks to all involved.     "
    Rating by: Steve  |  Rating posted: 8th Jul, 2017  |  Contact: Chris Rankin  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve•8th Jul, 2017•More details…
  • 100%
    "Really enjoyed the whole process with Cylinder guy in purchasing and installing a new hot water cylinder. Everything from start to finish was clear and precise (pricing, reason why cylinder needed replacing, etc).
    I would definitely recommended Cylinder Guy to future customers.    "
    Rating by: Lahaina  |  Rating posted: 29th Jun, 2017  |  Contact: Dan and Tony  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lahaina•29th Jun, 2017•More details…
  • 100%
    "Great communication and on time job. Completely hassle free. Would recommend to all.
    "
    Rating by: Leigh  |  Rating posted: 28th Jun, 2017  |  Contact: Chris Rankin  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Leigh•28th Jun, 2017•More details…
  • 100%
    "Professional Outfit. Plumber did a great job installing it. No fuss."
    Rating by: Edward Matamua  |  Rating posted: 7th Jun, 2017  |  Contact: Chris  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Edward Matamua•7th Jun, 2017•More details…
  • 100%
    "Turned up precisely when they said they would and worked until they got the job done. Great guys, great job, awesome management from the top on down, excellent firm to deal with, would definitely recommend."
    Rating by: Ed Adam  |  Rating posted: 6th Jun, 2017  |  Contact: Chris Rankin  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ed Adam•6th Jun, 2017•More details…
  • 100%
    "Rung the 0800 number at 1pm and by 3pm my leak was fixed!!!
    I was blown away by Dan and his plumber Craig from New Plymouth. Super fast and friendly service at a stressful time. Would definitely recommend and will use again. In a heart beat. Wish all services were like this!     "
    Rating by: Sarah  |  Rating posted: 6th Jun, 2017  |  Contact: Dan from New Plymouth  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sarah•6th Jun, 2017•More details…
  • 100%
    "Chris was great in helping us sort our hot water cylinder! He was so fantastic with essentially being on "stand by" incase our electrician couldnt sort it for us & was totally understanding of last minute changes. Great communication & friendly team!"
    Rating by: Katie  |  Rating posted: 1st Jun, 2017  |  Contact: Chris  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Katie•1st Jun, 2017•More details…
  • 100%
    "The service was quick fast and efficient"
    Rating by: Alan & Dianne Clark  |  Rating posted: 31st May, 2017  |  Contact: Kelvin (Tuffery)  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan & Dianne Clark•31st May, 2017•More details…
  • 100%
    "The Cylinder Guy Team gave an outstanding service. Firstly they were cheaper then our local plumbing service and they communicated constantly and prompt. My need was urgent and they were able to deliver on that. Ricky (pity I couldn't remember his full name) was awesome, polite and courteous. But to the team at The Cylinder Guy, keep up the good work, I will definitely recommend you to all people."
    Rating by: Kim Hassan  |  Rating posted: 30th May, 2017  |  Contact: Ricky  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kim Hassan•30th May, 2017•More details…
  • 100%
    "Our hot water cylinder developed a major leak and so I contacted The Cylinder Guy, Dan, and told him we needed a new one as soon as possible. He asked me what I was doing that afternoon because they had had a postponement of a job and had a spare time slot so we booked it in for that afternoon. The new cylinder was delivered that afternoon but it the installer couldn't make it that afternoon in the end. He came the next day and the first thing he noticed was that the new cylinder was too tall… for the space. He said he'd ring around and source another size cylinder but initially found that there were none in Wellington so thought he'd have to source one from Auckland which would have meant that we'd be without hot water over the weekend. The installer, Will, wasn't satisfied with the thought of not getting our new cylinder installed that day and getting our hot water back, so he kept trying and did manage to source another cylinder, which was promptly delivered and was installed. We had hot water again by about 7pm. I found their service very professional and very friendly and that they really did care whether we had hot water or not and said they'd try their very best to get it done as quickly as possible and they certainly lived up to that. We are 100% satisfied and it was a pleasure dealing with all involved. Also, we had had a previous quote from a plumber and The Cylinder Guy was quite a bit cheaper."
    Rating by: Shaun  |  Rating posted: 27th Apr, 2017  |  Contact: Will  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shaun•27th Apr, 2017•More details…
  • 100%
    "Recently my hot water cylinder burst 3 days before settlement on my house. I contacted The Clyinder Guys and to cut a long story short my new clylinder was in the next day. It was considerably cheaper than the first quote i got and the. Job was done with expertise. David was the installer and was a very friendly person and did the job well.
    Thanks Cylinder Guys    "
    Rating by: Sandra Stevenson  |  Rating posted: 25th Apr, 2017  |  Contact: Chris/David  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sandra Stevenson•25th Apr, 2017•More details…
  • 100%
    "Chris was extremely efficient with both getting a quote to us and setting up a time for the install. Plumber was on time and did a great job with the install. Overall - very satisfied with the work. Thanks team!"
    Rating by: Stefan  |  Rating posted: 24th Apr, 2017  |  Contact: Chris Rankin  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stefan•24th Apr, 2017•More details…
  • 93%
    "“I would like to thank everyone for the fantastic job re: our hot water cylinder.
    I was very impressed with the speed in which the job was done from my initial contact with Chris to the electrician wiring in the new switch.
    We have noticed a huge difference coming from low water pressure to the mains system.”    "
    Rating by: Norma  |  Rating posted: 27th Mar, 2017  |  Contact: Chris  |  Job date: Mar, 2017
    Communication: 90%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Norma•27th Mar, 2017•More details…
  • 93%
    "Thanks to Dan and the team for an excellent job. I would recommend THE CYCINDER GUY to anyone."
    Rating by: Steve  |  Rating posted: 13th Mar, 2017  |  Contact: Dan Hellyer  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Steve•13th Mar, 2017•More details…
  • 100%
    "Hi Chris and team,

    Thank you so much and appreciate a job well done and special thanks from Gary to Liam for his input, very efficient service to all involved, very happy with outcome, will definitely recommend your servcices to family, colleagues and friends.

    Thank you again
    Miller family

    "

    Rating by: Lesina   |  Rating posted: 22nd Feb, 2017  |  Contact: Chris Rankin  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lesina •22nd Feb, 2017•More details…
  • 100%
    "I selected Cylinder Guy based on other reviews and am thrilled that I did.
    Initially an answer service took my call and within half an hour I got a call back from Dan.
    I had done a bit of homework on Google and had a reasonable understanding of what I needed to do with my corroding / leaking water cylinder.
    After describing the condition and situation, Dan confirmed that repair was not an option and a new cylinder would be required. He provided an instant quote and worked with me for the… best day and time. He advised an invoice would be sent via email, with a back up text just in case email went to 'junk' and I missed it. 50% of cost to be paid prior to work beginning.

    Initial call Tuesday - work to be completed Fri.

    At the agreed time Dean the plumber arrived. He was very polite and professional and explained the process of replacement. Even the tricky job of getting my old cylinder out and down a step set of internal stairs was approached with good humour and care for my personal belongings. When the job was done he cleaned up and left the area immaculate.

    The electrician normally would arrive once all plumbing completed and while plumber there however an urgent job had delayed him and Dan rang and discussed this with me. It was no bother to me and another time, 4pm was locked in.

    At about 3.30 the electrician rang to say he was on his way but traffic was very congested ( prior to long weekend) and apologised if he arrived a little late. He arrived at 4.10pm which was outstanding. I did not catch his name but once again he was personable and professional and completed his tasks in a few minutes.

    The cylinder has been operation now for about 5 days and it is working well. While the cost is a chunk of money I would probably prefer to spend on something more fun my stress levels have been lowered considerably knowing it isn't going to flood or continually waste hot water.

    It was all the little considerate details that made using the Cylinder Guy a great decision. Without hesitation I recommend them. As a side note I live in the Auckland CBD so this may dictate who you deal with.    "
    Rating by: Sue  |  Rating posted: 7th Feb, 2017  |  Contact: Dan Hellyer  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sue•7th Feb, 2017•More details…
  • 100%
    "Excellent prompt service after a cylinder failure during the long weekend. The whole process of ordering,supply,install and commissioning was carried out within a 12 hour period and handled flawlessly. Nothing but praise for the way the job was handled by all parties involved."
    Rating by: John  |  Rating posted: 4th Feb, 2017  |  Contact: Dan Hellyer  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•4th Feb, 2017•More details…
  • 95%
    "Extremely prompt service which was appreciated due to our tight time frames. Overall great job done "
    Rating by: Leighton  |  Rating posted: 27th Jan, 2017  |  Contact: Dan Hellyer  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Leighton•27th Jan, 2017•More details…
  • 100%
    "Thank you very much for your fast professional service. We have a very good shower now. Thank you."
    Rating by: Pearl  |  Rating posted: 26th Jan, 2017  |  Contact: Dan Hellyer  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pearl•26th Jan, 2017•More details…
  • 100%
    "The Cylinder Guys turned what I perceived as being a mountain of a job into a mole hill. I very much appreciated their expert advice and professionalism which saved me a ton of money. Thanks guys, I have no problem recommending others to you"
    Rating by: Damian  |  Rating posted: 3rd Nov, 2016  |  Contact: The Cylinder Guys  |  Job date: Nov, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Damian•3rd Nov, 2016•More details…
  • 100%
    "A professional job well done"
    Rating by: Steve  |  Rating posted: 2nd Nov, 2016  |  Contact: Kurt Davies  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve•2nd Nov, 2016•More details…
  • 100%
    "Great experience with installation of new high pressure cylinder in my home. Excellent prompt service with proficient workmanship from both plumber and electrician. They could not be faulted."
    Rating by: Malcolm  |  Rating posted: 10th Oct, 2016  |  Contact: Dan Hellyer  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Malcolm•10th Oct, 2016•More details…
  • 100%
    "Very good communications, flexible, good price, best warranty, and reliable execution of the replacement of a 21 year old leaking hot water cylinder. I contacted them on Friday morning and Monday evening I had a stainless steel hot water cylinder installed with the best warranty in NZ. Highly recommended ! Thanks Chris and Kevin !"
    Rating by: Frank  |  Rating posted: 7th Oct, 2016  |  Contact: Chris Rankin  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Frank•7th Oct, 2016•More details…
  • 100%
    "Awesome work can't fail great service"
    Rating by: Ashley  |  Rating posted: 31st Aug, 2016  |  Contact: Dave  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ashley•31st Aug, 2016•More details…
  • 100%
    " I ask for quotation via website. Within 30 minutes I received a call with quotation. When I verified the quotation is cheaper, I called again to ask if I can pay via credit card without surcharge. And they allowed me to do that. Within 3 days from initial contact, my 20 year old cylinder is replaced. I recommend this company. They are easy to contact via their website, cheaper and easy to deal with."
    Rating by: tin  |  Rating posted: 25th Aug, 2016  |  Contact: Scott  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    tin•25th Aug, 2016•More details…
  • 100%
    "Impressed with the service and the result from start to finish. Friendly team of plumbing and electrical installers, good advice and a well organised backend; would definitely recommend"
    Rating by: Mark  |  Rating posted: 19th Aug, 2016  |  Contact: Dan Hellyer  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark•19th Aug, 2016•More details…
  • 98%
    "Prompt, knowledgeable initial contact. Received quotation within the hour. Repair/installation arranged with a day. The plumbing team were on time and did an excellent job replacing the cylinder. Very satisfied."
    Rating by: Johan  |  Rating posted: 29th Jul, 2016  |  Contact: Dan Hellyer  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Johan•29th Jul, 2016•More details…
  • 100%
    "Thanks for the great service with a smile, the incredible follow-up, installation and amazing service every step of the way whilst doing this job for me.

    What a Great Team you are indeed!
    "
    Rating by: Lynaire  |  Rating posted: 29th Jul, 2016  |  Contact: Dan Hellyer  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynaire•29th Jul, 2016•More details…
  • 100%
    "These guys were great. Would totally recommend to anyone who needed this type of work done in their home. I rang them in the morning for an urgent job, and within 24 hours it was fixed. The service was prompt,professional and I really didn't have to worry about much other than the plumber getting to my house and installing a new hot water cylinder. Everything was dealt with professionally over the phone and by email,and they kept me updated as to when and what was happening. Excellent… service and will definately use these guys again should we need to in the future."
    Rating by: Naomi  |  Rating posted: 28th Jul, 2016  |  Contact: Chris  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Naomi•28th Jul, 2016•More details…
  • 100%
    "Great communication which made the service very easy. Plumber turned up on time and finished very quickly. Friendly people to deal with. Would recommend to others "
    Rating by: Georgie Sanders  |  Rating posted: 22nd Jun, 2016  |  Contact: Chris Rankine  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Georgie Sanders•22nd Jun, 2016•More details…
  • 100%
    "Whole experience was great from when I called the call-center to make an appointment, through to the instillation of our hot water cylinder. All interactions were with friendly staff, work was done quickly. The service made a stressful event go smoothly, without hassle."
    Rating by: Rebekah   |  Rating posted: 17th Jun, 2016  |  Contact: Dan Hellyer   |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebekah •17th Jun, 2016•More details…
  • 100%
    "Couldn't fault the service, Tradesman on time, efficient, very communicative and friendly, what a great service. Thank you"
    Rating by: John  |  Rating posted: 8th Jun, 2016  |  Contact: Dan Hellyer  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•8th Jun, 2016•More details…
  • 100%
    "Very good job. Tradesman great in our home, they cleaned up and left everything nicely, we are thrilled with our new cylinder. Thank you"
    Rating by: Margaret  |  Rating posted: 8th Jun, 2016  |  Contact: Chris Rankin  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Margaret•8th Jun, 2016•More details…
  • 100%
    "Quite thorough, wiring was really old and they did a great job to make and safe and sound.
    Thank you    "
    Rating by: Linda  |  Rating posted: 8th Jun, 2016  |  Contact: Chris Rankin  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Linda•8th Jun, 2016•More details…
  • 100%
    "Great service!, tradesman helpful and on time.
    Thank you
    "
    Rating by: Bruce  |  Rating posted: 8th Jun, 2016  |  Contact: Chris Rankin  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bruce•8th Jun, 2016•More details…
  • 100%
    "We wanted our low pressure cylinder replaced with a mains pressure cylinder so we could have luxurious high water pressure showers. One email to The Cyllinder Guy saying what we wanted and Chris phoned back quickly and gave us options. We chose the cylinder we wanted and he gave us a fixed quote which included the cylinder and installation, so there were no hidden surprises. Our new cylinder was delivered, Steve the plumber did an excellent job and we had the shower water pressure we had… wished for all within a week of first contacting The Cylinder Guy. Highly recommend The Cylinder Guy to everyone. We are very happy customers."
    Rating by: Angela  |  Rating posted: 19th May, 2016  |  Contact: Chris Rankin  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Angela•19th May, 2016•More details…
  • 100%
    "Dan responded quickly to my initial enquiry and was great at providing all of the information I needed to make a decision. We had a few conversations leading up to my purchase and Dan's communication was great throughout. It never seemed like a hard sell, but someone trying to help us find the right solution...which we did. The water pressure is amazing and we can now get the right temperature without being scalded or chilled.

    I highly recommend this company to others.
    "

    Rating by: Suzanne  |  Rating posted: 18th May, 2016  |  Contact: Dan Hellyer  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Suzanne•18th May, 2016•More details…
  • 100%
    "Recently moved into a unit which had no pantry and very old low pressure hot water cylinder situated in the kitchen. Chris responded to my call quickly, came out measured up & made the brilliant suggestion of putting the new cylinder outside so I could convert the cupboard into a pantry.
    The whole job was completed within days thanks to the team at Cylinder Guys - a great job.    "
    Rating by: Elsee  |  Rating posted: 15th May, 2016  |  Contact: Chris Rankin  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Elsee•15th May, 2016•More details…
  • 0%
    "We had a quote from The Cylinder Guy in March and had the job completed in April, not only did The Cylinder Guy send out an unregistered plumber to install my new cylinder but there were numerous faults with the installation.
    The Cylinder Guy got his unregistered plumber to attend the leak and was full of reasons as to why it was leaking due to the weather changing and then that the plumber was registered but not with the Plumbing Gas fitting Drain laying Board but another company.
    None of… these conversations were followed up with emails as requested so I called in another plumbing company at my expense. Lucky that I did as there was a safety valve missing under the house, no siesmic restraint and the drain pipe that would have dripped over my back steps and was a serious health hazard has now been done properly. We have complained to the Plumbing Gas Fitting Drain Laying Board and await there reply on how The Cylinder Guy who is not a registered plumber can send unregistered plumbers out to do such an important job, my cylinder is no longer a time bomb waiting to go off but a safe new addition to my home. The Cylinder guy is a cowboy who hires sales staff who can talk the talk but not walk the walk. Beware of this guy and my recommendation is that he cease trading until he can provide a safe installation of cylinders – how many other time bombs are in homes without customers knowing this information.    "
    Chris responded:
    "We appreciate all the feedback we receive on this site as the vast majority has been glowing appreciation of our service. Unfortunately, about once a year, we get a customer who seems intent on bringing our ratings down a peg with exaggerated and spiteful comments. While there is some truth here, it is also unduly scathing and unreasonable. There were some minor installation issues, which can happen, but instead of giving us the first chance at rectifying these, the customer decided to pay someone else. Our contract plumber in question had overlooked the renewal of his registration and this has now been rectified. We sincerely apologise for any of our shortfalls as we don't always get it 100% right, but our track record attests to the fact that we try really hard to provide the best cylinder installation service in the country and will continue doing so."
    Rating by: Sarah MacDonald  |  Rating posted: 13th May, 2016  |  Contact: The Cylinder Guy  |  Job date: Apr, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sarah MacDonald•13th May, 2016•More details, one reply…
  • 100%
    "the service was fantastic, Dan was full of useful and informative information. I knew what was going to happen at every stage and it left no doubt in my mind that they were the right company to go with"
    Rating by: Tim   |  Rating posted: 11th May, 2016  |  Contact: Dan Hellyer  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tim •11th May, 2016•More details…
  • 100%
    "From start to finish these guys are true professionals, The communication is beyond excellent, the advice given very useful and helped us make a decision fast and they turned up that day when they said they would and went the extra distance with a tricky install. Also put extra effort into not making any mess removing the old cylinder and assisted with info on its removal. You don't see service like this very often these days so when i do I like to tell people about it. "
    Rating by: Craig  |  Rating posted: 22nd Apr, 2016  |  Contact: Kevin Conroy  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Craig•22nd Apr, 2016•More details…
  • 100%
    "I am so impressed by The Cylinder Guy and especially Dan with whom I was in contact. He was incredibly helpful with deciding which cylinder size and model to change from Lo to High pressure. Darren Chatwin who installed the cylinder was brilliant in explaining all the bells and whistles that this new cylinder had and how it worked (to my advantage). He was efficient and cleaned up the site which was much appreciated. He also texted me 2 minutes after he was due to arrive to say that traffic was… bad and he would be late...this is the first time I have had a tradie do this without having to call after the 1st hour of waiting. Traffic in ChCh is horrendous so I totally understood. The whole process from contacting Dan at The Cylinder Guy thought to Darren installing the unit and the sparky signing off and advising he would email the compliance certificate was a dream of personable and efficient service. I will be recommending The Cylinder Guy to everyone I see!"
    Rating by: Nola  |  Rating posted: 2nd Mar, 2016  |  Contact: Darren Chatwin  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nola•2nd Mar, 2016•More details…
  • 100%
    "What separates this business from a lot of others is the superb communication, which is an essential key to running a successful business. This is the first time I have had to replace a hw cylinder and it was explained to me in detail in writing. It is now installed and we were given the 5 star treatment so thanks to Dan. They have the experience and knowledge of cylinders and now our old one is replaced with a bigger element and even our pressure on a new low pressure cylinder is fantastic. "
    Rating by: Gaye  |  Rating posted: 1st Mar, 2016  |  Contact: Dan Hellyer  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gaye•1st Mar, 2016•More details…
  • 100%
    "Prompt response, knowledgeable and friendly service, Dan Hellyer deserves our 100% rating.
    The Cylinder Guy was the second option for replacing our earthquake damaged leaking hot water cylinder (because we contact the other plumber first), but Dan's beautiful service made us decided to choose him with no regret.
    Our hot water cylinder replacement process went smoothly. Dan responded us quickly, answered questions with fully knowledge, and he definitely has friendly service too.
    Overall we… highly recommend The Cylinder Guy especially Dan Hellyer to others, you will be hassle free. Thanks guys.    "
    Rating by: Leigh  |  Rating posted: 29th Feb, 2016  |  Contact: Dan Hellyer  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Leigh•29th Feb, 2016•More details…
  • 95%
    "Dan responded to my call regarding aleeking hot water cylinder within 2hrs, the assessment was done by Kevin soon after with a quote. The job was completed on the following day including a switch replacement by the electrician. Everything was well organized. The guys arrived on time, did the job, and the hot water was running for the evening shower as promised I strongly recommend this team.
    Eva    "
    Rating by: Eva  |  Rating posted: 1st Feb, 2016  |  Contact: Dan Hellyer  |  Job date: Jan, 2016
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Eva•1st Feb, 2016•More details…
  • 100%
    "Thanks ‘The Cylinder Guys’ for your outstanding service. Everything was organised quickly and smoothly, no hidden costs or surprises, repair was done within 24 hours with a product guarantee – and friendly, helpful and honest installers. Highly recommend the Cylinder Guys! "
    Rating by: Jenny   |  Rating posted: 25th Jan, 2016  |  Contact: Dan Hellyer  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny •25th Jan, 2016•More details…
  • 100%
    "Kevin informed me the day before installation of a slight change to schedule and kept me up to date throughout the process. The install was seamless and they were even flexible to work in with the Electricians that we had on site who had to install a powerpoint for the Hot Water Cylinder at the same time. They cleaned up after themselves, took time to answer our questions and were very professional tradespeople. I would recommend them"
    Rating by: Kirsty  |  Rating posted: 20th Jan, 2016  |  Contact: Chris Rankin  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kirsty•20th Jan, 2016•More details…
  • 100%
    "Can't say enough about the prompt and professional service we received from Chris and his plumber Pete. We didn't really know what we wanted but within a few minutes of our emailing Chris he came back to us with a range of options, and also when Pete came to have a look at the job the next day , he made some helpful suggestions which we gratefully took heed of. We felt the service was good value for money.
    Thanks Guys    "
    Rating by: Martyn  |  Rating posted: 23rd Dec, 2015  |  Contact: Chris  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Martyn•23rd Dec, 2015•More details…
  • 100%
    "To The Cylinder Guy,
    We are more than happy with the job done.
    Thank you so much to you all. Great job, friendly service!
    We would be happy to recommend you to others, have a wonderful Xmas and a happy new year.    "
    Rating by: Sharon Pheloung  |  Rating posted: 23rd Dec, 2015  |  Contact: Dan Hellyer  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sharon Pheloung•23rd Dec, 2015•More details…
  • 100%
    "Many thanks to your team for a quick and efficient install of the replacement for my leaking cylinder.
    In particular there was no waiting around for the installer to arrive as he turned up at the arranged time.
    "
    Rating by: Harry  |  Rating posted: 16th Dec, 2015  |  Contact: Chris Rankin  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Harry•16th Dec, 2015•More details…
  • 100%
    "To anyone wanting a great job done well I'd highly recommend The Cylinder Guy. They had good communication systems in place and were very prompt and respectful. Their response to my request was efficient as well as pleasant and they went out of their way at a very busy time of the year to ensure that my requirements were met. They were clean and tidy on the job, caused no damage and left my home locked and secure when I was unable to be around. I would use them again at any time
    Many thanks… TCG    "
    Rating by: Claire Lee  |  Rating posted: 14th Dec, 2015  |  Contact: Chris Rankin  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Claire Lee•14th Dec, 2015•More details…
  • 13%
    "These guys were complete Cowboys. They gave us a quote, we booked the job in then they tried to increase the quote by $1200 because they hadn't scoped it properly. By that time we were waiting for the plumbers to turn up and the gas unit had already arrived. The did offer to refund us if we returned the gear but I was dubious, so pushed on. We agreed a lesser amount. The plumbers were good, but they never organised an electrician. After it was eventually done we had to endure several phone… calls and emails before they agreed to knock another $100 off, but it was still $600 more than they originally quoted us.

    All these guys do is organise the work to be done and I they don't do a very good job of that. For that they take a cut. They know how to have a website and run some ads to get you there. I would recommend ringing a local plumber instead - who is probably going to do the work anyway. Stay away.    "
    Chris Rankin responded:
    "We are so grateful for all the wonderful comments left by our customers on this site. So it is sad that in the case, despite our best efforts and doing this job at cost, we were unable to make this customer happy. Be assured there was more to the story and that we will continue to strive for the great customer experience we are well known for."
    Rating by: Shaun  |  Rating posted: 9th Dec, 2015  |  Contact: Dan Hellyer  |  Job date: Nov, 2015
    Communication: 10%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%
    Shaun•9th Dec, 2015•More details, one reply…
  • 100%
    "So pleased with this company. They were patient when I needed to prospone, very professional, reliable and a great price! "
    Rating by: Madison  |  Rating posted: 8th Dec, 2015  |  Contact: Will and Chris  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Madison•8th Dec, 2015•More details…
  • 100%
    "AAA+ job to install a new hot water cylinder, it blew out i rang The cylinder guy and they arrived the next day to replace it. They were really quick and professional and left the work place clean & tidy, not like some workmen. They were polite & pleasant on interactions with us & we would recommend them to others. Cheers guys "
    Rating by: Jenny  |  Rating posted: 19th Nov, 2015  |  Contact: Dan  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny•19th Nov, 2015•More details…
  • 100%
    "Excellent service. Dan was very helpful and explained exactly what involved and what the cost would be. The quote was very competitive, i did get multiple quotes, and I was able to schedule an installation at short notice. They turned up on the day did a great job and left the job site clean and tidy. Cant ask for more than that. Thanks for a job well done."
    Rating by: GRANT  |  Rating posted: 12th Nov, 2015  |  Contact: DAN HELLYER  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    GRANT•12th Nov, 2015•More details…
  • 100%
    "Great guys to work with – prompt and efficient and at lower cost than the other quotes we obtained, highly recommended"
    Rating by: Alastair   |  Rating posted: 11th Nov, 2015  |  Contact: Dan Hellyer  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alastair •11th Nov, 2015•More details…
  • 100%
    "These guys were brilliant. I found a leaky hot water cylinder on a Thursday morning. Rang and left a message at 9.25am. I got a call back within 10 minutes and two guys outside my house 90 mins later starting the job. 4 hrs later including expertly coordinated electrical, piping and cylinder delivery and removal, i had a new cylinder in place and starting to heat water again. Everything cleaned up and hot showers possible same night. All promises kept and invoicing clear and timely. I couldn't… have hoped for better. Absolutely recommend for worry free resolutions. Thanks heaps guys, really appreciate you fitting us in at zero notice. AAA+++"
    Rating by: Tony  |  Rating posted: 1st Nov, 2015  |  Contact: Chris Rankin  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tony•1st Nov, 2015•More details…
  • 100%
    "The Cylinder guys provided a most professional service
    The plumber was punctual and efficiently had the cylinder installed within a short time
    Because I also required an electrician the serviceman was provided by your team he too lived up to my highest expectations
    No cowboys
    Just plain good service
    "
    Rating by: Virginia Stevenson  |  Rating posted: 21st Oct, 2015  |  Contact: Chris Ranking  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Virginia Stevenson•21st Oct, 2015•More details…
  • 100%
    "Dan, I just wanted to thank you and your company for such a great job! When my hot water cylinder stopped working, I thought I was going to be in for a nightmare of repair and costs. Instead, you answered all my questions carefully and took all the time you could to make sure I knew what my choices were. Your communication personally put me at ease and I felt really confident that the job would be completed well.
    I was amazed that it was able to happen so quickly. Sadly, experiences with… tradespeople are not always great ones, but in this case it was!! Kevin was prompt, communicated well and the job just happened! What I thought was going to be messy and difficult was in fact nothing like that all. The electrician was equally prompt and efficient (I have emailed him with my thanks and feedback too). I was surprised too, to find that the total costs were nowhere near what I had imagined they might be. I am now enjoying the most amazing hot showers - until you are without hot water, you don't realise how much you will miss it.

    I have recommended your services to my wider circle of family and friends.    "
    Rating by: Tanya  |  Rating posted: 10th Aug, 2015  |  Contact: Dan Hellyer  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tanya•10th Aug, 2015•More details…
  • 100%
    "I highly recommend my cylinder guy, Chris Rankin, Ben the plumber and the sparky they used, they were all excellent, very friendly and professional. The work was done promptly and to a high standard. The payment option was the only hiccup, with a miscommunication from the 0800 center, but, Chris happily and quickly sorted that over the phone. When Ben the plumber caused a spark while drilling he organized the sparky to check the wiring at their cost. A necessary safety precaution which we… appreciate very much, causing a delay, but, only by a day. The sparky did an awesome job very tidy wiring. Ben returned and reconnected the water and made sure everything was perfect, he is a credit to himself and the business. Well Done!!! Thank you so much to you all."
    Rating by: Lynette  |  Rating posted: 8th Aug, 2015  |  Contact: Chris Rankin  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynette•8th Aug, 2015•More details…
  • 100%
    "Dan from the Cylinder Guy was the best company I dealt with when getting quotes for new hot water cylinder. He responded straight away where some did not respond. He explained all the options and followed up with an email. It made the decision very simple. When the installers came around the job was done efficiently and professionally.
    I would not hesitate to recommend Dan and team at Cylinder Guy to anyone.

    "

    Rating by: Steve  |  Rating posted: 29th Jul, 2015  |  Contact: Kevin Conroy  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve•29th Jul, 2015•More details…
  • 100%
    "The job was completed without fuss, the plumber, Dave, was great."
    Rating by: Barry  |  Rating posted: 20th Jul, 2015  |  Contact: Dan Hellyer  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Barry•20th Jul, 2015•More details…
  • 100%
    "We used The Cylinder Guy recently when our old hot water cylinder started leaking (installed 1965 so I found out when it came out). We found The Cylinder Guy very good with communication and advice. They were able to organise installation at a time that was suitable and the cylinder was delivered a few days prior to the installation. The plumber who did the installation Chris Renner was very good to deal with, showed up on time, was pleasant and tidy and explained everything.
    We went from a… low pressure system to a mains pressure system so there was a fair bit of work involved for Chris. The difference in hot water pressure is amazing and in the words of our 16 year old after his first shower with the new cylinder “That shower is AWESOME!” Now we just have trouble keeping him out of it!    "
    Rating by: William  |  Rating posted: 17th Jul, 2015  |  Contact: Chris Rankin  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    William•17th Jul, 2015•More details…
  • 100%
    "Thank you, thank you to the team for your amazing job on installing our new cylinder. No question went unanswered, job was professionally fitted and all with a good sense of humour as well. We have told pretty much everybody from Auckland to Kaikohe about your team. Keep it up, very much appreciated indeed."
    Rating by: O'Dell  |  Rating posted: 16th Jul, 2015  |  Contact: Dave Anderson  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    O'Dell•16th Jul, 2015•More details…
  • 100%
    "The Cylinder Guy rapidly responded to my query, and their price under-cut quotes from rival firms by hundreds of dollars. The best thing about The Cylinder Guy was that I would hardly have to wait for my new hot water to be installed.
    Now I'm having lovely hot showers rather than that pathetic trickle I used to get that was either freezing or scalding, with no in between. :)
    "
    Rating by: Angelica  |  Rating posted: 13th Jul, 2015  |  Contact: Chris Rankin  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Angelica•13th Jul, 2015•More details…
  • 100%
    "Since first contacting The Cylinder Guy {Chris Rankin} the purchase of a lo pressure hot water cylinder of the correct replacement size, the installation, the cost was all I envisaged. The installation was carried out professionally by Bruce"
    Rating by: pokiha hiini  |  Rating posted: 12th Jun, 2015  |  Contact: hris rankin  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    pokiha hiini•12th Jun, 2015•More details…
  • 100%
    "Did as they said. No hassles, no dramas. Good old fashioned service".

    "Work completed on time and to quotation. Very pleased".

    Cheers
    "
    Rating by: David Kennett  |  Rating posted: 15th May, 2015  |  Contact: Dan Hellyer  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David Kennett•15th May, 2015•More details…
  • 100%
    "I found the company very easy to deal with, explaining the options and benefits in a clear manner, and very responsive come installation time. The workmanship was excellent and overall the service impeccable. The Cylinder Guy is highly recommended"
    Rating by: Mark Evitts  |  Rating posted: 13th May, 2015  |  Contact: Chris Rankin  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark Evitts•13th May, 2015•More details…
  • 100%
    "Their service was outstanding and astounding.

    At 4:30 pm on Friday we realized that the hot water cylinder had “died”. I phoned The Cylinder Guy and spoke to Dan. He was most friendly and very understanding. He said he couldn’t get anyone to me today (Friday) but could probably get someone to me tomorrow, Saturday – are you kidding ? – I had expected to be told “Sorry, can’t do anything until Monday”.

    Not only did a new cylinder turn up on my doorstep on Saturday, but… this was followed by an Electrician and Plumber (plus his apprentice) who got to work immediately. They were friendly, well presented, and kept me up to date with what was being done all the time, even took a moment to have a chat with my dog ! When it was all complete, they cleaned up and took everything, including the old cylinder, away with them, leaving it so neat and tidy it was as though nothing had happened.

    The astounding part is that all this was done on a Saturday after a call at closing time on a Friday –the service was professional, friendly, well-priced – more or less what my friends and acquaintances had paid for a cylinder replacement, during the week.

    The Cylinder Guy has restored my faith in tradesmen – the norm is a sullen, angry person upset at having to work the weekend or being told to wait until Monday. I cannot recommend him and his happy crew highly enough – 100% Satisfied customer.    "

    Rating by: Peter Horn  |  Rating posted: 13th May, 2015  |  Contact: Dan Hellyer  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter Horn•13th May, 2015•More details…
  • 100%
    "It was a pleasure dealing with the friendly installers at The Cylinder Guys.
    They made the install very efficient and they answered all my questions.
    A wide range of cylinders was helpful as I was able to select one that fitted in the space I had.
    I highly recommend The Cylinder Guys.
    "
    Rating by: Nigel Trickett  |  Rating posted: 13th May, 2015  |  Contact: Dan Hellyer  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nigel Trickett•13th May, 2015•More details…
  • 93%
    "The Cylinder Guy provided a really competitive price and great knowledge when making our decision. They were prompt with communication and follow-up and Dan was extremely helpful sorting out a few complications along the way. Despite this, I would highly recommend them. They were efficient in following up and resolving the situation (no fault of their own - external supplier)."
    Rating by: Julia  |  Rating posted: 11th May, 2015  |  Contact: Dan  |  Job date: May, 2015
    Communication: 90%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Julia•11th May, 2015•More details…
  • 100%
    "I emailed the Company and Chris Rankin replied promptly who was most helpful with all my questions. Spoke to me several times on the phone nothing was too much trouble. This happened over a long weekend.

    Chris Renner turned up on the Tuesday morning by then we decided we wanted to change the size of the cylinder which meant he had to take it back to the Company he had obtained it from and he change it. Did all this without any problem. His workmanship was 100% and would recommend this… Company to anyone in the same situation    "
    Rating by: Anne Jacobsen  |  Rating posted: 8th May, 2015  |  Contact: Chris Rankin  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anne Jacobsen•8th May, 2015•More details…
  • 100%
    "I used The Cylinder Guy to replace my hot water cylinder which was over 40 years old, in the roof and leaking. They quoted the best price, provided the cylinder that I requested, communicated well and I was delighted with the quality of the work and the tradesman who did the job. I am 100% satisfied with the result.
    Should I be asked, I would be happy to recommend them.
    "
    Rating by: Winston Grove  |  Rating posted: 8th May, 2015  |  Contact: Chris Rankin  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Winston Grove•8th May, 2015•More details…
  • 100%
    "Great service all the way through the process. Information about options was provided within an hour or two of our initial inquiry. The installation was booked and the job completed within 48 hours. The information about options and pricing was very transparent. Ryan arrived on time to do the installation and was really friendly and courteous. We were kept informed on progress throughout the day and everything was completed on time. Thoroughly recommend these guys to anyone needing a hot… water cylinder installed."
    Rating by: David  |  Rating posted: 23rd Apr, 2015  |  Contact: Chris Rankin/Ryan Baxter  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David•23rd Apr, 2015•More details…
  • 93%
    "Couldn't fault the job.Of the 3 quotes I received Cylinder Guys was far and away the cheapest.ThePlumber turned up on time,the whole process was painless and trouble free.Would happily recommend and have done so already"
    Rating by: Colin  |  Rating posted: 23rd Apr, 2015  |  Contact: Dan Hellyer  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Colin•23rd Apr, 2015•More details…
  • 93%
    "Very prompt service with only 3 days from the quote being approved, to the cylinder being installed. Did have some communication issues regarding the invoice but happy with the final result. "
    Rating by: Steph  |  Rating posted: 16th Apr, 2015  |  Contact: Chris And Dan  |  Job date: Mar, 2015
    Communication: 70%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steph•16th Apr, 2015•More details…
  • 85%
    "Great company to deal with, very quick response after our initial query, and then very helpful with us deciding on what system to get installed. The tradies who did the job were friendly and professional and did a excellent installation. The end result is all that we expected and more. Cheers. "
    Rating by: Peter  |  Rating posted: 15th Apr, 2015  |  Contact: Mark 'Mario' McMinn  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 50%  |  Value: 90%
    Peter•15th Apr, 2015•More details…
  • 100%
    "Excellent service many thanks"
    Rating by: sandy  |  Rating posted: 9th Apr, 2015  |  Contact: Dan   |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    sandy•9th Apr, 2015•More details…
  • 100%
    "Great service from start to finish, competitive rate and a fast and efficient process. Shower pressure is twice as good! Thanks."
    Rating by: Neville  |  Rating posted: 9th Apr, 2015  |  Contact: Dan  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Neville•9th Apr, 2015•More details…
  • 85%
    "Decided to call cylinder guy after finding their webpage easy to navigate over some of the others. Rung them for a quote they were very helpful and friendly. I am impressed at how quickly they sorted everything out. Tradey that installed cylinder was very nice and completed job with no problems in really good time."
    Rating by: chrissy  |  Rating posted: 1st Apr, 2015  |  Contact: cannot remember name  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 50%
    chrissy•1st Apr, 2015•More details…
  • 100%
    "Arrived on time and quietly and efficiently got on with the job of replacing my hot water cylider. th4e two plumbers were friendly and easy to talk to.
    Brilliant job - thank you.    "
    Rating by: Kate   |  Rating posted: 30th Mar, 2015  |  Contact: Chris  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kate •30th Mar, 2015•More details…
  • 98%
    "good company to deal with. everything done quickly and to expectation.
    "
    Rating by: Nilesh   |  Rating posted: 18th Mar, 2015  |  Contact: Dan Hellyer  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Nilesh •18th Mar, 2015•More details…
  • 70%
    "Good work and installation. Workmen friendly and professional. A few communication issues. Email delayed response - had to get different cylinder on the day - more guidance would have been helpful - different advisement by attending workers and company re payment process. "
    Rating by: Deidre  |  Rating posted: 17th Mar, 2015  |  Contact: Chris Rankin  |  Job date: Mar, 2015
    Communication: 50%  |  Quality: 80%  |  Reliability: 70%  |  Value: 80%
    Deidre•17th Mar, 2015•More details…
  • 95%
    "Fast great job. Thanks"
    Rating by: Graham  |  Rating posted: 16th Mar, 2015  |  Contact: Steve Merdows  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Graham•16th Mar, 2015•More details…
  • 98%
    "One of the best experiences we've ever had with a tradesman. Dan was at our house a few hours after we enquired. He was extremely knowledgeable and explained our options to us is a very professional way. New hot water cylinder was installed just a few hours later by two very friendly installers. Excellent communication, good price (with no surprises), and fast service. You can't ask for any more. Highly recommended."
    Rating by: Benek  |  Rating posted: 10th Mar, 2015  |  Contact: Dan Hellyer  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Benek•10th Mar, 2015•More details…
  • 88%
    "Very happy with the service provided by Chris. My cylinder died unexpectedly and so was urgent. He quoted very quickly, was a great price, and the cylinder was delivered only 2 hours later. The installer came, and all was sorted by the end of the day."
    Rating by: Mark  |  Rating posted: 9th Mar, 2015  |  Contact: Chris Rankin  |  Job date: Mar, 2015
    Communication: 80%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Mark•9th Mar, 2015•More details…
  • 93%
    "Good comms, arrived on time, did a great job. Great work, thank you. I am a very happy customer. "
    Rating by: John R  |  Rating posted: 9th Mar, 2015  |  Contact: Dan  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    John R•9th Mar, 2015•More details…
  • 95%
    (no comment)
    Rating by: Roxanna Noa  |  Rating posted: 13th Feb, 2015  |  Contact: Dan  |  Job date: Feb, 2015
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Roxanna Noa•13th Feb, 2015•More details…
  • 88%
    "Cylinder installed with care and in a professional manner. 100%"
    Rating by: David  |  Rating posted: 13th Feb, 2015  |  Contact: Chris Rankin  |  Job date: Feb, 2015
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David•13th Feb, 2015•More details…
  • 100%
    "The service was incredible the communication was
    fantastic and Dan was always willing to help with my questions.
    On time job well done thanks heaps ...    "
    Rating by: rachael  |  Rating posted: 11th Feb, 2015  |  Contact: dan  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    rachael•11th Feb, 2015•More details…
  • 100%
    "I was very impressed with the knowledgeable conversation I had with Dan when I first rang to inquire about a new cylinder. No other plumbers we contacted were willing to quote us (think our solar water heating scared them). Took a while for me to get back to them but when I did they came promptly. The delivery man was professional and arrived when he said he would. The plumbers Kevin and Alex did a great job, and we are enjoying continuous hot water now.
    Would definitely recommend them.     "
    Rating by: Jenni  |  Rating posted: 4th Feb, 2015  |  Contact: Dan  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenni•4th Feb, 2015•More details…
  • 98%
    (no comment)
    Rating by: Elizabeth invoice 2557  |  Rating posted: 29th Jan, 2015  |  Contact: Steve Ackley  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Elizabeth invoice 2557•29th Jan, 2015•More details…
  • 100%
    "Great service from the team with new mains system installed on the day indicated with no issues; very cost competitive price, friendly and helpful team, great customer service & feedback, very professional and defiantly recommended. What more could you ask for?
    Thanks Dan!
    "
    Rating by: Eugene  |  Rating posted: 29th Jan, 2015  |  Contact: Dan Hellyer  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Eugene•29th Jan, 2015•More details…
  • 100%
    "Awesome service, great at making contact and very prompt at finishing the job"
    Rating by: Tamra  |  Rating posted: 28th Jan, 2015  |  Contact: Chris Rankin  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tamra•28th Jan, 2015•More details…
  • 100%
    "I was so nervous and anxious about the last minute booking but you guys came through and worked till 9pm on the 24th December
    Now that’s service! Thanks so much to you we now have lovely warm showers, the pressure is great…best Xmas present for our little family
    "
    Rating by: Natasha  |  Rating posted: 27th Jan, 2015  |  Contact: Dan and Chris  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Natasha•27th Jan, 2015•More details…
  • 90%
    "I was amazed at the length of time Dan spent explaining my options, offering advice and answering my questions on the phone, and then the speed at which a quote summarising the options we talked about arrived by email. And the pricing was competitive.
    Opted for a supply only deal and had my plumber install. Even so communication was excellent, delivery driver phoned to check I was in and turned up when he said he would.
    Great service. Thanks very much.    "
    Rating by: Gavin  |  Rating posted: 25th Jan, 2015  |  Contact: Dan Hellyer  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 80%
    Gavin•25th Jan, 2015•More details…
  • 100%
    "Awesome job by Dan and team. Our Plumber from PrimedPlumbing, was fast and professional and a really nice guy. Overall superb service and no fuss. "
    Rating by: Jo and Jason  |  Rating posted: 23rd Jan, 2015  |  Contact: Dan Hellyer  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jo and Jason•23rd Jan, 2015•More details…
  • 100%
    (no comment)
    Rating by: larry  |  Rating posted: 23rd Jan, 2015  |  Contact: Larry  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    larry•23rd Jan, 2015•More details…
  • 100%
    "Even I called them on Thursday afternoon, the plumber came on Saturday morning and got the cylinder installed in 4 hours. Very good service and quality. Definitely recommend to others. After upgrading to mains pressure cylinder, the whole family now have better showers."
    Rating by: Alex  |  Rating posted: 23rd Jan, 2015  |  Contact: Chris Rankin  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alex•23rd Jan, 2015•More details…
  • 100%
    "We received efficient, prompt and very professional service from The Cylinder Guy. Dan came the same day I rang, assessed the situation, organised an electrician and bang - job done! He also brought our attention to a potential non-compliance issue we had involving our cylinder (which we were unaware of), this could have been a major issue should we have had a fire. I would have no hesitation whatsoever in recommending this company to anyone."
    Rating by: Janet Macdonald  |  Rating posted: 13th Jan, 2015  |  Contact: Dan  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Janet Macdonald•13th Jan, 2015•More details…
  • 100%
    "Fantastic service. Dan came recommended to us and I can see why. The service was top notch and thorough. I would highly recommend to others. "
    Rating by: Karen  |  Rating posted: 23rd Dec, 2014  |  Contact: Dan  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karen•23rd Dec, 2014•More details…
  • 85%
    "Very happy with Chris' prompt return of our inquiry call and his friendly, professional manner in forwarding a quote and subsequently arranging our installation. Both the plumbers and the electrician were highly efficient on site. Would happily recommend the company to potential customers."
    Rating by: Mike  |  Rating posted: 22nd Dec, 2014  |  Contact: Chris  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 80%  |  Value: 70%
    Mike•22nd Dec, 2014•More details…
  • 100%
    "From start to completion the service provided by The Cylinder Guy was outstanding. Within four hours of initial contact, Dan (Manager) had arranged inspection by Chisholm Plumbing, Dunedin, reported back to me with a quotation, and confirmed work would be undertaken early the following day. It was, by an extremely efficient and pleasant team of Richard and the hilarious 'Pies'. The entire experience could not have been improved."
    Rating by: Peter  |  Rating posted: 21st Dec, 2014  |  Contact: Justin Chisholm  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter•21st Dec, 2014•More details…
  • 95%
    "Prompt scheduling of job, helpful advice and good follow up service."
    Rating by: Leandra  |  Rating posted: 20th Dec, 2014  |  Contact: Chris Rankin  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Leandra•20th Dec, 2014•More details…
  • 100%
    "."
    Rating by: Peter  |  Rating posted: 20th Dec, 2014  |  Contact: Dan  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter•20th Dec, 2014•More details…
  • 100%
    (no comment)
    Rating by: Jane  |  Rating posted: 19th Dec, 2014  |  Contact: Chris Rankin  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jane•19th Dec, 2014•More details…
  • 58%
    "Sorry to say, that communication between company and trades was poor and had to call them back to adjust scalding hot water at tap ( 70 deg. ) and decommission old leaking tank- tradesman a bit dark about being called back to finish job. workmanship was good standard though!
    I have read the other comments and hopefully mine was a rare poor experience
    "
    Rating by: Owen  |  Rating posted: 19th Dec, 2014  |  Contact: Dan  |  Job date: Dec, 2014
    Communication: 50%  |  Quality: 80%  |  Reliability: 20%  |  Value: 80%
    Owen•19th Dec, 2014•More details…
  • 100%
    "Cylinder guy were prompt to quote and lock in a time to do the work. Their team arrived when they said they would, kept us informed with progress throughout the job, and completed the work as per the quote. They tested all taps and showers after installation and rang two days later to check all working correctly. Highly recommend this business."
    Rating by: Stacey  |  Rating posted: 15th Dec, 2014  |  Contact: Unknown  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stacey•15th Dec, 2014•More details…
  • 100%
    "Our cylinder heater went and so I trawled the net for a repairer and found the Cylinder Man. Rang and was sent a quote/ invoice to accept so knew the cost prior which I liked. Next morning 2 very nice young men from Wenbourns arrived and replaced the heating unit promptly. I paid the account and there was follow up from the Cylinder Man to make sure I was satisfied with the job done. Nice dealing with such good professionals all round. Definitely recommend them "
    Rating by: Denise Frayle  |  Rating posted: 12th Dec, 2014  |  Contact: Wenbourn plumbing  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Denise Frayle•12th Dec, 2014•More details…
  • 100%
    "Great service. Prompt. Good communication. Got the job done when they said they would. Made it really easy for us. Thanks guys!"
    Rating by: Lyn  |  Rating posted: 12th Dec, 2014  |  Contact: Chris  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lyn•12th Dec, 2014•More details…
  • 100%
    "I was very impressed with this company. I had a quote from another plumber, and the Cylinder Guy was over $500 cheaper. The Cylinder Guy explained my options and replaced the cylinder the very next day (it was after 4pm when I rang them)
    They took my old cylinder away, and were very tidy and polite. They turned up when they said they would. And the chap who droped off the replacement cylinder in advace was very sweet and made sure I shut the garage door as he was worried the new cylinder… may be taken.

    Hopefully I wont need them again, but I will definitely recommend them to others. If necessary, I would use them again.    "
    Rating by: Julene  |  Rating posted: 4th Dec, 2014  |  Contact: Chris/Ben  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julene•4th Dec, 2014•More details…
  • 100%
    "great service, no blabla, clean invoicing and no problem whatsoever ! Very recommendable."
    Rating by: Boris  |  Rating posted: 3rd Dec, 2014  |  Contact: Chris Rankin   |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Boris•3rd Dec, 2014•More details…
  • 100%
    "We had our hot water cylinder moved to under the house and upgraded to mains pressure. All of the communication was excellent. The plumbers really friendly and tidy. Felt good about the whole job and process. Thanks!"
    Rating by: Nicola  |  Rating posted: 3rd Dec, 2014  |  Contact: Chris rankin  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicola•3rd Dec, 2014•More details…
  • 100%
    "Excellent work"
    Rating by: Bhooma  |  Rating posted: 3rd Dec, 2014  |  Contact: Kate Page and   |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bhooma•3rd Dec, 2014•More details…
  • 80%
    "When our cylinder started burst we had to stop the hot water. We were very glad that The Cylinder Guy to come over that day to give us a quote and the following day to install a new cylinder. Thanks!"
    Rating by: Daniel  |  Rating posted: 3rd Dec, 2014  |  Contact: Dan  |  Job date: Nov, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 50%
    Daniel•3rd Dec, 2014•More details…
  • 100%
    "This is the second time I have used The Cylinder Guy to install a hot water cylinder in a rental property and as always I was very happy with the result. Chris was easy to deal with and arranged a quote that was fair and reasonable before starting the work. Once I gave him the go ahead the work was completed in a timely manner. Very happy and would definitely use again. Regards, Jonathan"
    Rating by: Jonathan  |  Rating posted: 3rd Dec, 2014  |  Contact: Chris Rankin  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jonathan•3rd Dec, 2014•More details…
  • 100%
    (no comment)
    Rating by: Andrea  |  Rating posted: 28th Nov, 2014  |  Contact: Dan  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrea•28th Nov, 2014•More details…
  • 100%
    "Big thank you to The Cylinder Guys - the guys were all super professional and friendly and have done a great job, and the way Dan have organised everything for me has been fantastic and made the whole process really straightforward. Prompt, efficient and helpful work from everybody involved. Highly recommend The Cylinder Guys to anyone thinking about switching to gas.
    "
    Rating by: Alicia  |  Rating posted: 28th Nov, 2014  |  Contact: Dan Hellyer  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alicia•28th Nov, 2014•More details…
  • 100%
    "Very pleased with the product and super prompt service would highly recommend!"
    Rating by: April Edwards  |  Rating posted: 27th Nov, 2014  |  Contact: Chris  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    April Edwards•27th Nov, 2014•More details…
  • 85%
    "did a very neat & tidy job. Easy to work with - very efficient"
    Rating by: Chris  |  Rating posted: 21st Nov, 2014  |  Contact: Justin  |  Job date: Nov, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 60%
    Chris•21st Nov, 2014•More details…
  • 98%
    "A Top Job. Tradies were fast and efficient. Did a very nice job, very thorough. Cleaned up after themselves and left everything looking tip-top. I am very happy with the work these guys did and hope they got a cold beer on Friday nite! Thanks Cylinder Guy.
    Cheers, Ian    "
    Rating by: Ian  |  Rating posted: 19th Nov, 2014  |  Contact: Steve  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Ian•19th Nov, 2014•More details…
  • 90%
    "I was impressed with the service, very professional and quick."
    Rating by: Stewart  |  Rating posted: 17th Nov, 2014  |  Contact: Chris  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 80%
    Stewart•17th Nov, 2014•More details…
  • 100%
    "These guys were awesome! I just called them and told them my problem and they sorted out everything!! Dan (the guy I dealt with) was extremely knowledgable on all things to do with cylinders and is somewhat of a cylinder scientist!! Great prompt service with no headacehs whatsoever! I highly recommend these guys!!!!! "
    Rating by: Patrick  |  Rating posted: 7th Nov, 2014  |  Contact: Dan Hellyer  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Patrick•7th Nov, 2014•More details…
  • 95%
    "Really happy with new cyclinder, the quote was far less than others received, the increased water pressure was a bonus I wasn't expecting. There was a slight delay with installation but once the plumbers arrived it was installed quickly and professionally, they did a great job. "
    Rating by: Angela  |  Rating posted: 4th Nov, 2014  |  Contact: Chris Rankin  |  Job date: Oct, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Angela•4th Nov, 2014•More details…
  • 100%
    "Fantastic result, great communication and a job well done - I'm very happy with the service and Chris was more than happy to answer my silly questions. I would absolutely recommend anyone use Cylinder Guy! We're stoked with our awesome water pressure now, thanks guys!"
    Rating by: Erin  |  Rating posted: 30th Oct, 2014  |  Contact: Chris Rankin  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Erin•30th Oct, 2014•More details…
  • 100%
    "Great service, fixed prices, great turn around.
    I made a call to TCG on Thursday, had the mains water cylinder installed on saturday.     "
    Rating by: Roopak  |  Rating posted: 30th Sep, 2014  |  Contact: Dan  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Roopak•30th Sep, 2014•More details…
  • 100%
    " Happy with whole process!!!
    Excellent communications, quick response and finding out problem with old cylinder (even on the phone...), professional advice and solution, competitive price, and perfect installation including: water and power connection,all valves and dispose old cylinder.
    Thanks for your service.    "
    Rating by: Max  |  Rating posted: 23rd Sep, 2014  |  Contact: Dan  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Max•23rd Sep, 2014•More details…
  • 100%
    "I cannot begin to say how happy we are. We followed a recommendation from another amazing tradesman (Rob at hot water fast fix) and our troubles were all sorted within 24 hours! A fantastic new cylinder installed tidily and speedily. Tom gave us great advice on maintenance and care plus more besides. From go to whoa the service was amazing and we would not hesitate to use these guys again. Dan handled it all from backstage as it were and was utterly awesome too. A worthy 100% and we're looking… forward to better pressure and the kids getting the heck out of our shower!"
    Rating by: Kate & Peter  |  Rating posted: 2nd Sep, 2014  |  Contact: Tom Kelly  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kate & Peter•2nd Sep, 2014•More details…
  • 100%
    "Dan, I'm a little disappointed. My husband wont get out of the bl**dy shower and when I went in there, he was saying 'I love you Cylinder Guy'
    Ha ha, you're the only man I'm happy for my husband to talk about in the shower!
    Thank you, great work!
    "
    Rating by: Kim  |  Rating posted: 1st Aug, 2014  |  Contact: Dan  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kim•1st Aug, 2014•More details…
  • 100%
    "The install was not straight forward. It was done with care and attention to detail. As a tradie myself,it was great to see a job well done. These guys are easy to talk to. They want to make it right. Use this company! "
    Rating by: gordon  |  Rating posted: 25th Jul, 2014  |  Contact: Rob  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    gordon•25th Jul, 2014•More details…
  • 100%
    "We needed our low pressure hot water cylinder replaced with a mains pressure cylinder during some house renovations and were completely unsure of how to go about it. I called Cylinder Guys and left a message with their call back service and received a call back on that very same day from Dan. He was professional, helpful, totally efficient & answered all my questions and even though it was obvious I had no idea what I was talking about, he made sure I understood exactly what would happen. I… had called around to other companies inquiring about our hot water cylinder and found that the Cylinder Guys were not only the best deal but also had the best customer service. I would highly recommend these guys and would definitely use them again. Tom arrived ahead of schedule, was friendly & did a great job! Keep up the great work you guys! :)"
    Rating by: Evangeline  |  Rating posted: 22nd Jul, 2014  |  Contact: Tom/Dan  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Evangeline•22nd Jul, 2014•More details…
  • 100%
    "Hot Water Cylinder in our Investment property leaked while we were holidaying abroad. We contacted Cylinder Guy via email and they arranged to inspect and replace it. Everything was done to perfection and they were the cheapest too.. We highly recommend using them."
    Rating by: Ambrish  |  Rating posted: 10th Jul, 2014  |  Contact: Dan  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ambrish•10th Jul, 2014•More details…
  • 100%
    "Have engaged The Cylinder Guy to replace a low pressure to main pressure hot water cylinder in a rental property. Contacted them via the web site on Sunday and got a call from Dan on Monday morning. The quote was provided immediately with an unbeatable price guarantee. Cylinder was replaced without a hitch. Thanks for the excellent communications and service! Will recommend this business to others without reservation. "
    Rating by: Takki  |  Rating posted: 6th Jul, 2014  |  Contact: Dan   |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Takki•6th Jul, 2014•More details…
  • 100%
    "Great price, quick and easy communication (job complete within 3 working days of first contact). Thrilled with the result. I wish all businesses were this easy to deal with!"
    Rating by: Shane  |  Rating posted: 3rd Jul, 2014  |  Contact: Dan Hellyer  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shane•3rd Jul, 2014•More details…
  • 100%
    "Replaced low pressure with main pressure hot water cylinder. Excellent communicators. On time and job done. Exceptional customer service, a business that really cares about their reputation. A benchmark other businesses should aspire too!"
    Rating by: Marten Cooper  |  Rating posted: 27th Jun, 2014  |  Contact: No Sure  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Marten Cooper•27th Jun, 2014•More details…
  • 100%
    "We were very impressed with The Cylinder Guy. Dan replied quickly to an email inquiry by phoning back and explaining in detail what needed to be done to sort out our hot water cylinder issues. Fantastic customer service, excellent information was provided and the quote was comparable to another we had received, we decided to go with the Cylinder Guy as the customer service received by Dan over the phone was exceptional. On installation day the installer arrived on time and again, great… customer service explaining what needed to be done, the job was done quickly and very professionally. We were very happy with the service received and I would highly recommend The Cylinder Guy!"
    Rating by: Tracey  |  Rating posted: 26th May, 2014  |  Contact: Dan  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tracey•26th May, 2014•More details…
  • 100%
    "Dan provided me with great advice which convinced me to use The Cylinder Guy. This was followed up by excellent service - very happy with the result!"
    Rating by: Glen Beattie  |  Rating posted: 23rd May, 2014  |  Contact: Dan  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Glen Beattie•23rd May, 2014•More details…
  • 100%
    "I would just like to congratulate The Cylinder Guy on running a great operation. Great communication, great job & great price."
    Rating by: John  |  Rating posted: 22nd May, 2014  |  Contact: Chris  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•22nd May, 2014•More details…
  • 100%
    "I got in contact with Dan after getting a quote from another plumber to replace my hot water cylinder - his price came in just under my original quote, but included all new materials, valves etc which was important. The cylinder delivery was on time as promised, and job completed within the day for me to come home to restored hot water that evening.

    It's worth pointing out that Dan and Rob encountered several speedbumps for this install - having to switch out the original cylinder delivered… due to space constraints, working within a very tight space in an A frame roof, but I was kept in contact with the whole time with all changes etc. Naturally there was additional labour and cost involved, which Dan reasonably footed most of. Understandably not every job goes as smoothly as you want it to, and this was one of those jobs, but what you want is someone who keeps in contact with you as those challenges arise, which Dan and Rob certainly did. Thank you."

    Rating by: Cole  |  Rating posted: 20th May, 2014  |  Contact: Dan Hellyer  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cole•20th May, 2014•More details…
  • 100%
    "It is a pleasure in this day and age to deal with such a professional and helpful company.
    From the very first phone call to Dan, to the completion of the job by Tom every thing went very smoothly.
    Tom is a fine tradesman who obviously enjoys his work explaining every detail of the installation and leaving no mess whatsoever.
    I am so glad we decided to change our cylinder for when it was taken out it was on its very last legs and could have burst at any time and the mind boggles at what the… mess could have been especially if we were away on holiday !!

    So I have no hesitation whatsoever in recommending The Cylinder Guys if your cylinder needs replacing or upgrading to a mains pressure unit.    "
    Rating by: Jim  |  Rating posted: 13th May, 2014  |  Contact: Dan and Tom  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jim•13th May, 2014•More details…
  • 100%
    "Dan, a huge thank you to you and your team!
    Excellent service from my first call with you, to the saving of the day on the day of installation.
    I was stressed out, as you clearly knew, and you took all that away by going the extra mile for us.
    I was relieved to have hot water after bringing home a sand covered toddler last night.

    Tom who installed the cylinder for us is very professional and did such a tidy instal.
    He even made sure he closed the gate each time so our dogs didn't run… out.?

    We are so happy with the new cylinder and don’t know how we survived without mains pressure for this long.

    We have a few friends who are also renovating and will happily be recommending your services to them.    "

    Rating by: Korosha  |  Rating posted: 28th Apr, 2014  |  Contact: Tom Kelly  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Korosha•28th Apr, 2014•More details…
  • 100%
    "I was referred by my brother who had a new high pressure system installed by The Cylinder Guy couple of weeks ago, so Dan won my trust since the first contact.
    I am happy that I chose them and 100% satisfied with their work, service, timeliness and people. I would strongly recommend them to anyone who is still using low pressured cylinder.     "
    Rating by: Sharon  |  Rating posted: 10th Apr, 2014  |  Contact: Sharon  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sharon•10th Apr, 2014•More details…
  • 100%
    "No hesitation whatsoever in recommending the team of Dan,Rob & Tom. Dan was a star from the word go, great advice & no pressure to replace the whole system he was more thn happy to try & get it fixed for me. However I was so glad that I decided to have a new high pressure system installed to replace my low pressure archaic tank. Rob & Tom were friendly, proficient & very professional. I didn't shop around because Dan had my confidence in the team after two e-mails & a… telephone call. You are awsome guys & can only go from strength to strength. Many thanks to you all."
    Rating by: Lesley  |  Rating posted: 21st Mar, 2014  |  Contact: Dan  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lesley•21st Mar, 2014•More details…
  • 100%
    "I am so impressed with this company - I called them on Tuesday and within 10 minutes Dan called me back, he was very insightful and helped me choose the right water cylinder for my house. The quote was sent to me straight afterwards. I booked the job for 3 days later for a 7.30am start which was no problem for Dan and his team. They arrived promptly to do the job and within 2.5 hours it was done. This is the best service I have received in a long time, the fastest turn around times and the BEST… price as I got 3 other quotes - I will certainly be recommending them to everyone I know and have 3 other houses that are needing renovations and I will be using these guys again and again. Well done on an excellent job!"
    Rating by: Leigh-Ann  |  Rating posted: 7th Mar, 2014  |  Contact: Dan Hellyer  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Leigh-Ann•7th Mar, 2014•More details…
  • 95%
    "Fantastic customer service. They weren't the cheapest quote we had for the upgrade of our HWC to mains pressure (pretty close though) - it was the customer service that made our decision. Multiple phone calls beforehand to talk us through the options, and got Tom to visit too which gave us confidence in their ability. Great work Cylinder Guy (and Tom)!!!"
    Rating by: Ryan  |  Rating posted: 6th Mar, 2014  |  Contact: Dan Hellyer  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Ryan•6th Mar, 2014•More details…
  • 100%
    "We have never received such understanding, prompt, efficient and courteous service. These Cylinder Guys, Dan, Tom and Rob are really ;TOP OF THE LINE".
    Friday we finalized for replacement of hot water mains cylinder - Dan could not have been more helplful and determined to make things as easy as possible for us.
    Sat. a.m Tom and Dan arrived at time specified - they worked non stop - great guys. Even drew our attention to an electrical problem; within 4 hours had given us great hot… water pressure.

    Would highly recommend The Cylinder Guys.    "
    Rating by: Gabriel  |  Rating posted: 6th Mar, 2014  |  Contact: Dan  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gabriel•6th Mar, 2014•More details…
  • 100%
    "I rang Dan late on a Friday afternoon because we had been let down very badly by a plumber who had failed to turn up that day to replace our hot water cylinder. We were having new flooring in the kitchen laid on the Monday and since the hot water cylinder cupboard was in the kitchen the cylinder had to be drained and replaced before Monday. Dan went out of his way to help us. We had already decided on the type of cylinder we needed and he was able to find one for us and have it installed on the… Sunday without even having seen the property in advance. He kept in regular contact with us and we were thrilled to have the job done at such short notice. The final price was extremely reasonable and nearly $2000 less than the quote we had had from the plumber we originally planned to use, so we had a lucky escape. They also took care of all the electricals and clearly know their stuff - our house had old wiring and they needed to replace electrical switches and upgrade the power box, all of which was done with no fuss and at a very reasonable price. We had a couple of small niggles afterwards - the tradesman did not replace a cupboard door and the shower mixer needed to be fixed to get the flow of hot and cold water right - but Dan sorted these out very quickly and the main job was done to a high standard and in a very tight timeframe. I would have no hesitation in recommending this business."
    Rating by: Catherine  |  Rating posted: 25th Feb, 2014  |  Contact: Dan  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Catherine•25th Feb, 2014•More details…
  • 95%
    "Upgraded my leaking1960 low pressure to Rheem SS Mains pressure. They are really knowledgeable and helpful.Rob checked electrical work and Kelvin done excellent plumbing work . job done within 4 hours. At the beginning we had little problem communicate to arrange installation. But once Chris take over work done within 2 days.Very well organisation Chris. He also put me first for emergency due to leak. Thank you all The cylinder guy team."
    Rating by: Yener  |  Rating posted: 20th Feb, 2014  |  Contact: Chris  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Yener•20th Feb, 2014•More details…
  • 95%
    "Very good communication and very happy with the outcome. Thanks guys."
    Rating by: Wayne  |  Rating posted: 18th Feb, 2014  |  Contact: Dan  |  Job date: Feb, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Wayne•18th Feb, 2014•More details…
  • 100%
    "Excellent, very professional, timely and gave us great choices. Outcome was exactly what we needed."
    Rating by: Becky  |  Rating posted: 17th Feb, 2014  |  Contact: Danny Hellyer  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Becky•17th Feb, 2014•More details…
  • 100%
    "Our gas heather started leaking badly and we ended up with no hot water, I checked the no cowboys website and after reading some reviews I called Dan at Cylinder guys and he sorted it strait out no messing and no fuss, he even dealt strait out with the landlady.
    The new gas cylinder arrived the next day and just after that Kevin came round and fitted it strait in.
    I would recommend these guys to anyone.
    "
    Rating by: Dave  |  Rating posted: 16th Feb, 2014  |  Contact: Dan  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dave•16th Feb, 2014•More details…
  • 100%
    "Just had a new system install yesterday and system it is awesome. Moved from low pressure to Mains. Dan arranged all with their contracted Plumper Tom who is awesome we had a few small challenges with the height of Cylinder but sorted out very quickly with Tom’s expert knowledge on hand. Awesome work guys! :)"
    Rating by: Darryn  |  Rating posted: 10th Feb, 2014  |  Contact: Dan Hellyer  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Darryn•10th Feb, 2014•More details…
  • 100%
    "Excellent job done quickly and efficiently, a pleasure to have in the house and highly recommended."
    Rating by: Bob  |  Rating posted: 21st Jan, 2014  |  Contact: Tom Kelly  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bob•21st Jan, 2014•More details…
  • 100%
    "These guys epitomise the true meaning of Christmas spirit, in the superb and totally professional way they responded to my SOS. With a leaky hot water cylinder and my husband recovering from Cardiac surgery in Auckland hospital, I needed help. Rob was viewing the job in 20 minutes Dan had the costings done and had found a spare time slot 30 minutes later. Rob was back at 9am the following morning - and it was job done, old cylinder removed a couple of hours later. I've never experienced… service like this before, and it couldn't have come at a better time. Thanks heaps Cylinder Guys."
    Rating by: Linda  |  Rating posted: 27th Dec, 2013  |  Contact: Rob and Dan  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Linda•27th Dec, 2013•More details…
  • 100%
    "Dan at Cylinder Guy has been amazing to work with. Beautiful phone manner, very patient with my in-experienced questions and his informative answers, and very helpful in every way. Fast and efficient to deal with, and managed to give me the best price I found in NZ for a cylinder. Thank you Cylinder Guy, and merry Xmas to all. "
    Rating by: Kali  |  Rating posted: 18th Dec, 2013  |  Contact: Dan  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kali•18th Dec, 2013•More details…
  • 100%
    "Dan went far beyond expectations to replace my cylinder. His phone manner is pleasant and nothing was too much trouble. The installer was prompt and
    did a wonderful job. The price was well below the three quotes I had received from other plumbers. Highly recommended. Thank you    "
    Rating by: Christine  |  Rating posted: 10th Dec, 2013  |  Contact: Dan  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christine•10th Dec, 2013•More details…
  • 100%
    "Called on the wednesday, it was installed on the thursday. As soon as you talked to Chris you knew he was an expert. The installer turned up tens mins early and got the job done quick. Unfortunately their supplier had provided the wrong element however Chris sorted that within two hours of me letting him know. High level of customer service. Thanks. Darrel"
    Rating by: Darrel  |  Rating posted: 22nd Apr, 2013  |  Contact: Chris Rankin  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Darrel•22nd Apr, 2013•More details…
  • 100%
    "I would definately recommend.professional and great value."
    Rating by: Ian  |  Rating posted: 7th Apr, 2013  |  Contact: Chris  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ian•7th Apr, 2013•More details…
  • 100%
    "Top service from start to finish. Chris was great to deal with, He kept me in the loop the whole time. Great price. Great product. I highly recommend this company for product, price, and service. Well done Cylinder Guy!"
    Rating by: Tony  |  Rating posted: 3rd Apr, 2013  |  Contact: Chris  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tony•3rd Apr, 2013•More details…
  • 88%
    (no comment)
    Rating by: Mark  |  Rating posted: 18th Mar, 2013  |  Contact: Chris  |  Job date: Feb, 2013
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    Mark•18th Mar, 2013•More details…
  • 100%
    "I found these guys extremely easy to deal with. Great price, excellent service, highly recommended"
    Rating by: Keegan  |  Rating posted: 16th Mar, 2013  |  Contact: Chris  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Keegan•16th Mar, 2013•More details…
  • 100%
    "I had my hot water cylinder changed in my unit on the 12th of March 2013, I am very pleased with the job. Chris is very helpful and efficient, the quote is really good and there is no extra charge after installation. I definitely recommend the cylinder guy and will book my next cylinder change with them. "
    Rating by: Chao  |  Rating posted: 14th Mar, 2013  |  Contact: Chris  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chao•14th Mar, 2013•More details…
  • 100%
    "Excellent Plumber. Value for money and so easy to deal with.
    Highly recommend them.    "
    Rating by: Michelle  |  Rating posted: 6th Mar, 2013  |  Contact: Chris Rankin  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michelle•6th Mar, 2013•More details…
  • 90%
    (no comment)
    Rating by: David  |  Rating posted: 28th Feb, 2013  |  Contact: Chris Rankin  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    David•28th Feb, 2013•More details…

Primary contact
Tony X

Phone number
0800234800

Phone number (alternative)
0220201176

Website
https://cylinderguy.co.nz/

Availability
This week/ASAP

About us
We are New Zealand's best hot water cylinder expert. We specialize in replacing & servicing hot water cylinders all over New Zealand.

Whatever you need to suit your lifestyle and budget, The Cylinder Guy has a wide range of hot water cylinders that we can help you choose and install. Call us today for a free quote with no obligations. Quick, easy and affordable.



We're also EECA accredited for 'Aquafire' hot water heat pumps.

What we do
Have peace of mind with our fixed price quotes. We always aim to provide you a fixed price quote with no hooks or surprise costs.

100% Satisfaction Guarantee. If you are not 100% satisfied with any aspect of our work we will rectify it as a matter of urgency and at no cost to you*.

And the best hot water cylinder prices in town. Send us a current quote for the same cylinder installed as ours and we will better it.

- We strive to always arrive On Time
- Our vans are Fully Stocked
- We’ll provide Free Quotes by phone or email
- We will give you Free Advice
- We will Respect your Property & Privacy
- We Guarantee our work
- We have a Transparent pricing policy

Categories we service
Plumbing services, heating, hot water, gas fitting, Plumbing & Heating, Plumbers / Plumbing Contractors, Hot Water Systems & Repair, Hot Water Cylinders, Emergency Plumbers, Central Heating

Areas we service
Woodhill, Wiri, Whitford, Whenuapai, Weymouth, Westmere, Westgate, Westfield, Western Springs, West Harbour, Wattle Downs, Waterview, Waiwera, Waiuku, Waitoki, Waitakere City and Suburbs, Waitakere City, Waipipi, Waimauku, Waikowhai, Waiau Pa, Waiatarua, Unsworth Heights, Tuakau, Totara Heights, Torbay, Titirangi, Tindalls Bay, Three Kings, Te Papapa, Te Atatu, Taupaki, Tamaki, Takapuna, Takanini, Swanson, Sunnyvale, Sunnynook, Stillwater, Stanmore Bay, St Marys Bay, St Lukes, St Johns, St Heliers, Silverdale, Sandringham, Runciman, Royal Oak, Royal Heights, Rothesay Bay, Rosedale (Auckland), Rodney Area, Riverhead, Remuera, Redvale, Red Beach, Ranui, Ramarama, Puni, Pukekohe, Pukekawa, Port Waikato, Ponsonby, Pokeno, Point Chevalier, Piha, Penrose, Patumahoe, Parnell, Paremoremo, Parau (AKL), Parakai, Papatoetoe, Paparimu, Papakura Central, Papakura Area, Panmure, Pakuranga, Owairaka, Otaua, Otara (Manukau), Otahuhu, Orewa, Oratia, Orakei, Onewhero, One Tree Hill, Northcote, North Shore City and Suburbs, Newton, Newmarket, New Windsor, New Lynn, Murrays Bay, Muriwai, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Miranda, Milwater, Milford, Middlemore, Mercer, Mellons Bay, Meadowbank, Matakawau, Massey, Maramarua, Maraetai, Manurewa, Manukau City and Suburbs, Manukau central, Manly, Mangere Bridge, Mangere, Mangatawhiri, Mangatangi, Makarau, Mairangi Bay, Lynfield, Lincoln, Laingholm, Kumeu, Kohimarama, Kingsland, Kingseat, Kelston, Kawakawa Bay, Kaukapakapa, Karekare, Karaka, Kakanui, Kaiaua, Hunua, Hunters Corner, Huia, Huapai, Howick, Hobsonville, Hillsborough (Taranaki), Hillcrest (North Shore), Highland Park, Hibiscus Coast Area, Herne Bay, Herald Island, Henderson Valley, Henderson, Helensville Central, Helensville Area, Hatfields Beach, Half Moon Bay, Gulf Harbour, Grey Lynn, Greenlane, Greenhithe, Green Bay, Grafton, Glenfield, Glendowie, Glendene, Glenbrook , Glen Innes, Glen Eden, French Bay, Freemans Bay, Franklin Central, Franklin Area, Forrest Hill, Flat Bush, Epsom, Ellerslie, Edmonton, Eastern Beach, East Tamaki, Drury, Devonport, Dairy Flat, Conifer Grove, Cockle Bay, Coatesville, Clevedon, Clendon Park, Clarks Beach, Central Park, Castor Bay, Campbells Bay, Bucklands Beach, Buckland, Browns Bay, Brookby, Botany Downs, Bombay, Blockhouse Bay, Birkenhead, Birkdale, Bethells Beach, Beachlands, Beach Haven, Bayswater, Balmoral, Awhitu, Avondale (Auckland), Auckland City and Suburbs, Auckland Central, Army Bay, Arkles Bay, Ardmore Airport, Ardmore, Ararimu, Alfriston, Albany, Airport Oaks

The Cylinder Guy Ltd has not given us their exact location, but they are based in Penrose

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Character count:
Edina's install - A typical low-to-mains install using a stainless cylinder
Edina's install - A typical…
Justin's install - Low-to-mains conversion
Justin's install -…
Troy's house - HJ Cooper install
Troy's house - HJ Cooper…
Rangiora Rob's House - Aquafire & cylinder install
Rangiora Rob's House -…
Birkenhead home - Aquafire & cylinder installation
Birkenhead home - Aquafire…
Stonewood Showhome - Aquafire & cylinder install
Stonewood Showhome - Aquafire…
Lockwood Home Wgtn - Aquafire & cylinder
Lockwood Home Wgtn - Aquafire…
Cylinder Guy van
Cylinder Guy van
Mains pressure upgrade
Mains pressure upgrade
A new Rheem stainless
A new Rheem stainless
Inside an old Rheem enamel - This is what you get in your water when the sacrificial anode inside glass-lined tanks aren't changed - Rust!
Inside an old Rheem enamel -…
Another happy customer
Another happy customer