The Cylinder Guy Ltd / Plumbers / Plumbing Contractors in Papamoa

I just wanted to say “thank you” for the fast and efficient service and installation of our recent hot water cylinder purchase.

Our tenants are stoked (as you predicted) :-) and I had no problem dealing with you and your company.

I would also like to congratulate you on your highly executed customer service. The way you got back to me with different options and prices was what I really valued and how you took the time to explain what the different types meant.

I… started out by looking for a cheap deal but because of the great customer service I received and seeing that you took the time to care - in the end the price did not matter to me.

So thank you again and I will definitely contact your company for any future work :-)

Have a great day."

They arrived when they said they would, and the work was carried out very professionally by a lovely guy, Glen.

The work was carried out quickly and cleanly, and we would have no hesitation in using this Company again in the future."

It stinks that i'm the one who lost here "

Thank you so much and appreciate a job well done and special thanks from Gary to Liam for his input, very efficient service to all involved, very happy with outcome, will definitely recommend your servcices to family, colleagues and friends.

Thank you again
Miller family

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I highly recommend this company to others.
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At 4:30 pm on Friday we realized that the hot water cylinder had “died”. I phoned The Cylinder Guy and spoke to Dan. He was most friendly and very understanding. He said he couldn’t get anyone to me today (Friday) but could probably get someone to me tomorrow, Saturday – are you kidding ? – I had expected to be told “Sorry, can’t do anything until Monday”.

Not only did a new cylinder turn up on my doorstep on Saturday, but… this was followed by an Electrician and Plumber (plus his apprentice) who got to work immediately. They were friendly, well presented, and kept me up to date with what was being done all the time, even took a moment to have a chat with my dog ! When it was all complete, they cleaned up and took everything, including the old cylinder, away with them, leaving it so neat and tidy it was as though nothing had happened.

The astounding part is that all this was done on a Saturday after a call at closing time on a Friday –the service was professional, friendly, well-priced – more or less what my friends and acquaintances had paid for a cylinder replacement, during the week.

The Cylinder Guy has restored my faith in tradesmen – the norm is a sullen, angry person upset at having to work the weekend or being told to wait until Monday. I cannot recommend him and his happy crew highly enough – 100% Satisfied customer."

It's worth pointing out that Dan and Rob encountered several speedbumps for this install - having to switch out the original cylinder delivered… due to space constraints, working within a very tight space in an A frame roof, but I was kept in contact with the whole time with all changes etc. Naturally there was additional labour and cost involved, which Dan reasonably footed most of. Understandably not every job goes as smoothly as you want it to, and this was one of those jobs, but what you want is someone who keeps in contact with you as those challenges arise, which Dan and Rob certainly did. Thank you."

Tom who installed the cylinder for us is very professional and did such a tidy instal.
He even made sure he closed the gate each time so our dogs didn't run… out.?

We are so happy with the new cylinder and don’t know how we survived without mains pressure for this long.

We have a few friends who are also renovating and will happily be recommending your services to them."