Ph: 099629600
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So you would think it would be a simple matter of putting it back on right?
WRONG!
I lost track of the number of times I called them can got the assurances,
"i'm going to e mail my team and someone will get back to you tomorrow"- no one did
"i'm up… scaling this matter now..." still nothing happened
"i would call the member in the team who deals with this, but they have gone for the day. Can I call you tomorrow this time?"- No one did
So after months of calling and speaking to buffoons in NZ and in Manilla I almost gave up
It was a guy in the Glenfield mall Voda shop that got it back on. truly a miracle.
With a catch.
I had to sign a 12 month contract just get the services back that I had before.
Go on to a business plan
And they were more expensive
and I couldn't access the benefits of the red plan that allows your family to be added on to your plan for $30 per month.
GOOD one vodafone.
I like the way you have made me sign a 12 month contract for what? for nothing. NADA. ZIPPO.
And the way you employ a bunch of monkeys on the end of the phone that talk gibberish about up-scaling this and ramping up that. What a load of croc.
you treat all your customers like the way your grow mushrooms
keep them in the dark
feed them on sh1t
While connected, the speed was fine - except it would keep dropping off the connection about three times a minute, making it impossible to watch videos or play games. This would always happen when it was trying to access the 3G or 2G options instead of… regular 3G.
I called customer services many times and here are some of the ridiculous explanations and suggestions I got:
- 3G services are only available in 97% of NZ, you are outside the area. I live in Auckland!
- You would get a great connection if you lived two streets over (was I supposed to move house?)
- Have you tried using the internet somewhere else like outside or in your bathroom (I don't know about you but I don't usually go online sitting on the toilet).
- Try getting an extension cord for your Vodem and putting it somewhere higher (at my own expense of course. It didn't work).
- Maybe you need new software. They couldn't explain what software or why the software that came with the Vodem wouldn't be sufficient.
- Bring your laptop into our service centre so we can look at it. However, the service centre is only open 9-5pm weekdays, and I work these hours. The technician asked me to take time off work. I said no way. He said he couldn't help me then.
- I was told to remove the antivirus software from my computer as it could be causing a bottleneck. I did this (it didnt work) but if it did, I was expected to no longer use an antivirus, putting my whole system at risk.
One day I could not connect at all. I took the laptop into my local branch (New Lynn) where I proceeded to spend SIX HOURS waiting for them to figure out what was going on. A whole day wasted doing nothing. They eventually fixed it, but didn't know what they had done to make it finally work.
I also received a bill $500 one month, since my useage had gone over. It was decided that it was because Windows was doing a background update, apparently they 'get this a lot'. However they have no systems in place to tell you if you have gone over your limit unless you ring them and request a useage balance. The Vodem software has a useage meter, but it is per calendar month, not billing month. Thankfully they reduced the bill for me and put in place a credit limit on my account to stop it happening again.
But lo and behold! It happened again last month, I received a $400 bill. I called again and asked what had happened. The credit limit they had put in place was $300 (which is huge!) but apparently 'people don't like being cut off' so they let it continue over the credit limit. They would not be able to reduce the bill for me this time as they had already done it once on my account.
FINE I said. Cancel my account. Yes m'am, they replied, but don't forget we will charge you a $150GST disconnection fee since you have not reached the end of your contract which is in August. I asked if they could waive this. After all, I had a $400 bill which was more than I would have paid if I'd gone through to August with regular bills. Also, I don't WANT to cancel my account, but the service has been terrible. No dice. Oh well, I said, just cancel it. Yes m'am, was the reply. But don't forget you have to give us a month's notice.
I was so infuriated that when I'd finished the call, I hung up, went to Vodafone's website and wrote a huge complaint detailing everything I've told you above. Later that day I got a call - they waived the disconnection fee, reduced the initial bill, and I no longer had to give notice. Such a relief!
So the lesson here is people, if you are unhappy with the service you are receiving, COMPLAIN.
We\'ve been suffering some issues with vodafone as our internet provider. We\'ve been calling and reporting problems and until now it hasnt been solved. since we transfered with them we\'ve beens suffering with our intenet connection. Indeed, its not really a good service. ---headache. we called so many times. They sent us a technician buka but he did his job but the problem hasnt been solved. He said that according to his (thingy) we have connection, but it wont in our computer… and i phone. ---as in no internet. in one of our conversations, they told us that it might be the modem, so we had a new one but still the connection is not good. we\'re very tired of calling anymore. and another worst scene is we have to pay the modem where in fact they said theyre going to give it for free as long as we\'ll stay with them.. no good really.
"Phone number
099629600
Physical address
Fanshawe St
Auckland City
Categories we service
Telecommunications, Computer and IT Services
Areas we service
Auckland City and Suburbs
When there is a problem it is never their fault, until you actually prove to them that it cannot possibly be anything but their fault. So you solve the problem for them! They use the old corporate "deny, deny, deny, deny, we'll look into it" ploy. After… you tell them what has failed it "comes right" and they deny doing anything. Smacks of a cover up to me.
The cellular reception is not as good as 2Degrees and the service would be 1% of the 2Degrees service. It is truly amazing how they stay in business. Mainly by buying up other businesses, taking the cream and letting the rest die. It has happened over and over. Their glib answer is "Vodafone does not support that any more". Obviously very few technical brains and a lot of marketing and accounting idiots.
I used to have Telstra phone service with which I could not have been happier. That is once I had banished the installers and wired the house myself to a proper standard before allowing them to connect. They claimed they only got $100, so that's why they run wires along gutters, down inside walls, and drill straight to the outside from behind the TV. Third World stuff indeed!
Anyway after installation completed, the service was magnificent. Prompt phone answering and resolution of faults. Reimbursement even for mistakes. Very few problems whatsoever. Now Vodafone has bought them, it is a different story. All sorts of stuff ups with technicians arriving for no reason. Long waits on hold when you phone. Vicious credit policies for loyal customers. Unexplained outages. A change from the Telstra 40GB plan to the Vodafone 60GB plan took 3 days of work to stem the tide of hacking that suddenly opened up. The 40GB used to last almost the month whereas the 60GB with Vodafone was gone in 3 days.
It is very hard to get an honest answer from Vodafone. The story is different with different people. In police interviewing this is grounds for suspicion.
If you are the Vodafone cream, where you don't expect much, don't complain, don't utilise the service very much and pay regularly on time, then you may well find satisfaction. However if you expect a consistent, reliable service with knowledgeable support, accessible staff and prompt resolution of faults, you may be sadly disappointed.
I have rated this business 0% as that is what I have consistently responded to any surveys over the years. The technicians may arrive on time and fix the fault properly, but they are a different company and it is the dealings with Vodafone itself that consistently rate zero."
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%