Vodafone - Auckland / Computer and IT Services in Auckland City and Suburbs

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  • 0%
    "Vodafone has consistently rated as the lowest possible level of customer satisfaction with me since I subscribed over a decade ago. There would be at least a weeks wages lost in just waiting on hold to talk to someone on the phone.
    When there is a problem it is never their fault, until you actually prove to them that it cannot possibly be anything but their fault. So you solve the problem for them! They use the old corporate "deny, deny, deny, deny, we'll look into it" ploy. After you tell them what has failed it "comes right" and they deny doing anything. Smacks of a cover up to me. The cellular reception is not as good as 2Degrees and the service would be 1% of the 2Degrees service. It is truly amazing how they stay in business. Mainly by buying up other businesses, taking the cream and letting the rest die. It has happened over and over. Their glib answer is "Vodafone does not support that any more". Obviously very few technical brains and a lot of marketing and accounting idiots. I used to have Telstra phone service with which I could not have been happier. That is once I had banished the installers and wired the house myself to a proper standard before allowing them to connect. They claimed they only got $100, so that's why they run wires along gutters, down inside walls, and drill straight to the outside from behind the TV. Third World stuff indeed! Anyway after installation completed, the service was magnificent. Prompt phone answering and resolution of faults. Reimbursement even for mistakes. Very few problems whatsoever. Now Vodafone has bought them, it is a different story. All sorts of stuff ups with technicians arriving for no reason. Long waits on hold when you phone. Vicious credit policies for loyal customers. Unexplained outages. A change from the Telstra 40GB plan to the Vodafone 60GB plan took 3 days of work to stem the tide of hacking that suddenly opened up. The 40GB used to last almost the month whereas the 60GB with Vodafone was gone in 3 days. It is very hard to get an honest answer from Vodafone. The story is different with different people. In police interviewing this is grounds for suspicion. If you are the Vodafone cream, where you don't expect much, don't complain, don't utilise the service very much and pay regularly on time, then you may well find satisfaction. However if you expect a consistent, reliable service with knowledgeable support, accessible staff and prompt resolution of faults, you may be sadly disappointed. I have rated this business 0% as that is what I have consistently responded to any surveys over the years. The technicians may arrive on time and fix the fault properly, but they are a different company and it is the dealings with Vodafone itself that consistently rate zero.
    "
    Rating by: Jeremy  |  Rating posted: 9th Aug, 2015  |  Contact: Crystal, Sugar, Chenelle, Skye, and others  |  Job date: Aug, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    9th Aug, 2015More details…
  • 0%
    "If you have not yet made the mistake of doing business with this company for Godsake stay away. Customer service for any issues is less then zero. You will need to spend hours on hold, speak to multiple teleoperators in various countries and repeat yourself over and over. You will get bills for accounts that are closed, be reassured by them thst its sorted and then receive further bils with overdue amounts on them. Just steer clear, they are crap, crap, crap."
    Rating by: Louise  |  Rating posted: 6th Aug, 2015  |  Contact: Multiple   |  Job date: Aug, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    6th Aug, 2015More details…
  • 0%
    "When vodafone had an outage they stopped the message page service that was on my phone. When a customer calls and I can't answer they get someone to take a message. Both myself and my customers like this service.

    So you would think it would be a simple matter of putting it back on right?

    WRONG!

    I lost track of the number of times I called them can got the assurances,

    "i'm going to e mail my team and someone will get back to you tomorrow"- no one did

    "i'm up scaling this matter now..." still nothing happened "i would call the member in the team who deals with this, but they have gone for the day. Can I call you tomorrow this time?"- No one did So after months of calling and speaking to buffoons in NZ and in Manilla I almost gave up It was a guy in the Glenfield mall Voda shop that got it back on. truly a miracle. With a catch. I had to sign a 12 month contract just get the services back that I had before. Go on to a business plan And they were more expensive and I couldn't access the benefits of the red plan that allows your family to be added on to your plan for $30 per month. GOOD one vodafone. I like the way you have made me sign a 12 month contract for what? for nothing. NADA. ZIPPO. And the way you employ a bunch of monkeys on the end of the phone that talk gibberish about up-scaling this and ramping up that. What a load of croc. you treat all your customers like the way your grow mushrooms keep them in the dark feed them on sh1t"

    Rating by: owen  |  Rating posted: 4th Aug, 2015  |  Contact: vodafone  |  Job date: Aug, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    4th Aug, 2015More details…
  • 0%
    "Existing user for 15 plus years. Moving and decided to use the clearly marked 'moving' section of Vodafone website. When we moved thought we would have the full deal Sky broadband etc. Completed the form and then realized it didn't actually do anything but left it back with you to sit on helpline and book all these services.
    Gave up as 40 minutes on hold then cut off.
    "
    Rating by: Andrew  |  Rating posted: 2nd Aug, 2015  |  Contact: who knows?  |  Job date: Aug, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    2nd Aug, 2015More details…
  • 50%
    "Vodafone there name is big but there jobs are cheap they just reaping us off . saying your minutes was finish or you have called a different network customer care a hope less people. did not see thinking of company who reaps the customer when we tell them we won't pay anything and return there stuff they just being rued and cut the line . very poor and not a good customer service. will not recommend to any of my mate...... 2 degrees are much better than Vodafone."
    Rating by: angeline   |  Rating posted: 3rd Oct, 2014  |  Contact: angeline  |  Job date: Oct, 2014
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    3rd Oct, 2014More details…
  • 3%
    "Moving adress in Auckland and transferring services including Sky package, how hard can that be. They cut the Sky off a week early, put new Broadband on to new residence a week early, sent a new modeum and charged me when I said I didnt need it, I discovered they had been charging me for a home phone line also for last 3 months also.
    To change your mobile plan, they text you a code and you have to call back Cust services with the code, ever tried that during the day! you wait on hold for up to 30 mins. I see they are rated second to bottom for telecommunications providers, Im surprised they are that high up! PS to top it all off, new Residence in Pukekohe has only one place in house you can get mobile reception! ever tried to talk to a tech to get internet going when your PC is 15 metres from where you can get reception on thier mobile system! John Key wake up and get our telecommunications sorted we are like a 3rd world country.
    "
    Rating by: Roger  |  Rating posted: 14th May, 2013  |  Contact: Customer Services  |  Job date: May, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    14th May, 2013More details…
  • 8%
    "I signed up for a Mobile Broadband account back in August 2008, where you access the internet by plugging in a Vodem onto your laptop which you can use anywhere. The contract was for 24 months, with an early cancellation fee applicable.

    While connected, the speed was fine - except it would keep dropping off the connection about three times a minute, making it impossible to watch videos or play games. This would always happen when it was trying to access the 3G or 2G options instead of regular 3G. I called customer services many times and here are some of the ridiculous explanations and suggestions I got: - 3G services are only available in 97% of NZ, you are outside the area. I live in Auckland! - You would get a great connection if you lived two streets over (was I supposed to move house?) - Have you tried using the internet somewhere else like outside or in your bathroom (I don't know about you but I don't usually go online sitting on the toilet). - Try getting an extension cord for your Vodem and putting it somewhere higher (at my own expense of course. It didn't work). - Maybe you need new software. They couldn't explain what software or why the software that came with the Vodem wouldn't be sufficient. - Bring your laptop into our service centre so we can look at it. However, the service centre is only open 9-5pm weekdays, and I work these hours. The technician asked me to take time off work. I said no way. He said he couldn't help me then. - I was told to remove the antivirus software from my computer as it could be causing a bottleneck. I did this (it didnt work) but if it did, I was expected to no longer use an antivirus, putting my whole system at risk. One day I could not connect at all. I took the laptop into my local branch (New Lynn) where I proceeded to spend SIX HOURS waiting for them to figure out what was going on. A whole day wasted doing nothing. They eventually fixed it, but didn't know what they had done to make it finally work. I also received a bill $500 one month, since my useage had gone over. It was decided that it was because Windows was doing a background update, apparently they 'get this a lot'. However they have no systems in place to tell you if you have gone over your limit unless you ring them and request a useage balance. The Vodem software has a useage meter, but it is per calendar month, not billing month. Thankfully they reduced the bill for me and put in place a credit limit on my account to stop it happening again. But lo and behold! It happened again last month, I received a $400 bill. I called again and asked what had happened. The credit limit they had put in place was $300 (which is huge!) but apparently 'people don't like being cut off' so they let it continue over the credit limit. They would not be able to reduce the bill for me this time as they had already done it once on my account. FINE I said. Cancel my account. Yes m'am, they replied, but don't forget we will charge you a $150GST disconnection fee since you have not reached the end of your contract which is in August. I asked if they could waive this. After all, I had a $400 bill which was more than I would have paid if I'd gone through to August with regular bills. Also, I don't WANT to cancel my account, but the service has been terrible. No dice. Oh well, I said, just cancel it. Yes m'am, was the reply. But don't forget you have to give us a month's notice. I was so infuriated that when I'd finished the call, I hung up, went to Vodafone's website and wrote a huge complaint detailing everything I've told you above. Later that day I got a call - they waived the disconnection fee, reduced the initial bill, and I no longer had to give notice. Such a relief! So the lesson here is people, if you are unhappy with the service you are receiving, COMPLAIN."

    Rating by: Shelly  |  Rating posted: 28th Mar, 2010  |  Contact: Customer Services  |  Job date: Mar, 2010
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    28th Mar, 2010More details…
  • 0%
    "Recently we had a Vodafone representative door knock at home. He told me that Vodafone had been laying cables in our area and if I signed up I could get their new faster ADSL 2 – which was promised to be a lot faster than our current Telecom Broadband. We signed up and our Vodafone connection was actioned yesterday. We immediately used the internet and were upset to see that our internet connection was now slower and sometimes cutting out giving us error messages. I have emailed Vodafone 4 times now and have still got no response. I have checked on their website to see about this ADSL 2 – and after putting in my street number and address got this message: Sorry - your area is within a Vodafone Red Zone however you can't get our new Red services. What?? I have now contacted Telecom to get reconnected back with them. I now have to pay Telecoms reconnection fee of $52.10 and meanwhile I am still waiting to hear back from Vodafone to see if they are going to charge me the $199 disconnection fee and if they are going to refund the $100 that I paid for their Vodafone ADSL 2 modem. I thought that others should be warned. Every time I have called them I have been told I have an expected wait of between 40 and 80 min. The second to last time I talked to them I was supposedly going to be put through to someone else and was hung up on. Shocking customer service False representations and shocking product. Avoid this company!!!"
    Rating by: Jo  |  Rating posted: 12th Sep, 2008  |  Contact: Customer Support  |  Job date: Sep, 2008
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    12th Sep, 2008More details…
  • 43%
    "I have been an IHUG customer for over 10 years now.
    Our home phone has recently been changed over from the standard to the new ADSL2 system.
    The phone now refuses to hang up when you leave a message.
    When you hang up, it keeps the line active, and rings you back.
    It holds the active line until the phone at the other end hangs up.
    We were promised a $20 credit on our account for the inconvinience of losing phone and internet briefly.
    2 weeks on, no sign of the credit, customer service is typically a 30 minute wait on the phone, and the website support is a joke. You create an account to access support online, then once you have made your complaint, it gets ignored. I called your customer service phone line this morning to ask why my 6MB files could not be downloaded or forwarded from webmail. I waited 40 mins on the phone this morning from 8:10 to 8:40 to talk to your tech support. Tech support confirmed that files over 5MB in size canot be handled by the webmail system. I asked to speak to the tech support manager. I was on hold for about 5 mins before the line was cutoff. About 9am I called back to customer service, and asked to talk with the Tech support manager. The girl said he was unavailable. I asked her to have him call me, rather than go back on the hold line or get cut off AGAIN. She said she would have him call me within 4 hours. It is now 3:15pm, and still no word from anybody to explain the crappy customer service OR the webmail that can't handle files over 5MB. Your customer service is bloody appalling. I have been with IHUG for over 10 years now, and am seriously considering moving to an ISP that actually seems to want my business. Can someone call me to explain what is going on with webmail and your unconvincing tech support. 10 days later and still no call from customer service or the Tech support manager. Your customer service is a disgrace.
    "
    Rating by: Russ  |  Rating posted: 10th Aug, 2008  |  Contact: Customer Service  |  Job date: Aug, 2008
    Communication: 50%  |  Quality: 20%  |  Reliability: 50%  |  Value: 50%
    10th Aug, 2008More details…

Unauthenticated ratings (1)

  • 8%
    "Hi,

    We\'ve been suffering some issues with vodafone as our internet provider. We\'ve been calling and reporting problems and until now it hasnt been solved. since we transfered with them we\'ve beens suffering with our intenet connection. Indeed, its not really a good service. ---headache. we called so many times. They sent us a technician buka but he did his job but the problem hasnt been solved. He said that according to his (thingy) we have connection, but it wont in our computer and i phone. ---as in no internet. in one of our conversations, they told us that it might be the modem, so we had a new one but still the connection is not good. we\'re very tired of calling anymore. and another worst scene is we have to pay the modem where in fact they said theyre going to give it for free as long as we\'ll stay with them.. no good really."

    Rating by: Hieny  |  Rating posted: 6th May, 2011  |  Contact: Buka  |  Job date: Apr, 2011
    Communication: 10%  |  Quality: 0%  |  Reliability: 20%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Hieny, 6th May, 2011More details…

Phone number
(09) 962 9600

Physical address
Fanshawe St
Auckland City

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