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Absolute Domestics / Cleaning & Household Services in Sandringham

 
 

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Customer Service Absolute Domestics

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  • 90%
    "excellent work always
    always on time
    "
    Rating by: Colleen  |  Rating posted: 25th Nov  |  Contact: Amanda  |  Job date: Nov, 2020
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Colleen25th NovMore details…
  • 100%
    "Kim was a reliable person to deal with. All her work was very thorough and finished to a high standard - it is such a pity we are shifting or I would be keeping her on. I enjoyed her work ethics and her attention to detail."
    Customer Service Absolute Domestics responded:
    "Hi Jennifer, thanks for the great feedback about your cleaner Kim. If we can help in your new location please let us know. Regards, Absolute Domestics"
    Rating by: Jennifer  |  Rating posted: 25th Sep  |  Contact: Kim  |  Job date: Sep, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jennifer25th SepMore details, one reply…
  • 15%
    "I was charged for the full 2 hours cleaning but the cleaner was only at house for 85 minutes and spent 15 minutes on break and needlessly repeatedly asking the same questions about what cleaning to do. Very unimpressed. Complaint email to company also ignored"
    Customer Service Absolute Domestics responded:
    "Hi Mel, With over 28 years in the domestic cleaning industry and providing work for thousands of cleaners throughout New Zealand, we value your feedback and would love the opportunity to rectify this for you. Your cleaner should have cleaned for you for 2 hours so please give us a call so that we can arrange for her to return to provide the extra time or a replacement cleaner can be organised. Regards, Absolute Domestics "
    Rating by: Mel  |  Rating posted: 22nd Sep  |  Contact: Echenada unamadu   |  Job date: Sep, 2020
    Communication: 20%  |  Quality: 20%  |  Reliability: 10%  |  Value: 10%
    Mel22nd SepMore details, one reply…
  • 100%
    "Samara was very pleasant, on time, very thorough, very helpful and willing to go the extra mile. Unfortunately I had to cancel further cleans with Samara as my cleaner of 7 years returned unexpectedly otherwise I would have been happy to continue on with Samara.
    Many thanks
    Diane Walker
    "
    Customer Service Absolute Domestics responded:
    "Hi Diane, thank you for sharing this terrific feedback about your cleaner Samara. Regards, Absolute Domestics"
    Rating by: Diane  |  Rating posted: 9th Sep  |  Contact: Samara  |  Job date: Sep, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Diane9th SepMore details, one reply…
  • 100%
    "Ingrid was an honest, trustworthy and hardworking cleaner. She always left out home in pristine condition and we valued the service she provided. "
    Rating by: Laura  |  Rating posted: 1st Jul  |  Contact: Ingrid @ Absolute Domestics  |  Job date: Jul, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Laura1st JulMore details…
  • 100%
    "Amazing service. Always went above and beyond with cleaning - we always noticed little things like our daughters teddies lined up and her pjs folded. Little details that made us feel like the service went above and beyond. "
    Customer Service Absolute Domestics responded:
    "Hi Jordan, we are thrilled to hear how happy you are with the service provided. Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Jordan  |  Rating posted: 16th Jun  |  Contact: Lu Alach  |  Job date: Jun, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jordan16th JunMore details, one reply…
  • 98%
    "Jing was the regular cleaner for the past couple of years. His service and reliability were excellent during this time. "
    Customer Service Absolute Domestics responded:
    "Hi Colleen, thanks for the terrific feedback about your cleaner Jing. Regards, Absolute Domestics"
    Rating by: Colleen Ambrose  |  Rating posted: 19th May  |  Contact: Jing Voluntad - Absolute Domestics  |  Job date: May, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Colleen Ambrose19th MayMore details, one reply…
  • 100%
    "Very good cleaning service provided by Mikhaela from Absolute Domestics. "
    Customer Service Absolute Domestics responded:
    "Thanks for the lovely feedback Alice! Regards, Absolute Domestics"
    Rating by: Alice  |  Rating posted: 14th May  |  Contact: Mikhaela Santos  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alice14th MayMore details, one reply…
  • 100%
    "Gwen did a great job of cleaning our home. She came twice a month, was always prompt and we were very happy with her work. We would highly recommend asking for Gwen - five stars from us."
    Customer Service Absolute Domestics responded:
    "Hi Kate, thank you for the 5 star rating of your cleaner Gwen. It's great to hear how much you love the service. Regards, Absolute Domestics"
    Rating by: Kate  |  Rating posted: 11th May  |  Contact: Gwendolin Chuk  |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kate11th MayMore details, one reply…
  • 95%
    "Very happy with this company. They always ring to check that their representative has performed to standard and that I as customer am 100% happy. They have always employed good people, easy to have in your home. There was only one cleaner who I was say 90% happy with and when the company rang me I expressed that, I did not see that cleaner again, no questions asked - just a new cleaner introduced herself to me and we were all happy again. Well done to this company."
    Customer Service Absolute Domestics responded:
    "Hi Barry, thank you for taking the time to share this lovely feedback. It's great to hear how much you love the service and the cleaner we sent you. Regards, Absolute Domestics"
    Rating by: Barry  |  Rating posted: 8th May  |  Contact: Absolute Domestics  |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Barry8th MayMore details, one reply…
  • 100%
    "Helen is lovely, very reliable and trustworthy and is a great thorough cleaner. She asks and makes sure there isnt anything she could do differently or better, but always does a great job anyway. She will be missed!!"
    Customer Service Absolute Domestics responded:
    "Hi Jenny, we love hearing how reliable and trustworthy your cleaner Helen is. Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Jenny   |  Rating posted: 8th May  |  Contact: Helen Atkinson   |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny 8th MayMore details, one reply…
  • 85%
    "Wee bit pricey but I've had no issues with the quality of service for regular cleaning"
    Customer Service Absolute Domestics responded:
    "Thanks for the great feedback Ryan, we're so glad you're enjoying the service. Regards, Absolute Domestics"
    Rating by: Ryan  |  Rating posted: 12th Mar  |  Contact: Michele  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 50%
    Ryan12th MarMore details, one reply…
  • 90%
    "Great service and nice people."
    Customer Service Absolute Domestics responded:
    "Hi Kelly, thank you for your lovely feedback. Regards, Absolute Domestics"
    Rating by: Kelly  |  Rating posted: 5th Mar  |  Contact: David Monaghan  |  Job date: Feb, 2020
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Kelly5th MarMore details, one reply…
  • 58%
    "I've been using this cleaning agency for approximately 18 months for fortnightly house cleans. We've had 5 cleaners within that time. The first cleaner was (Jo) was thorough, efficient and reliable. The second, a team of two women, didn't do all the tasks they agreed to. The bathroom didn't look like it was cleaned at all. They were asked to come in the afternoon and turned up in the morning when my children were in the middle of their homeschooling activities. I asked for a different cleaner. The third cleaner (Kim) did a reasonably good job, however was very unreliable. She would usually phone on the day she was meant to be cleaning saying she was running up to 1.5 hours late or she'd say she had mixed the days/ weeks up and couldn't come at all. The cleaner and agency were aware that I required a reliable cleaner who could come at the agreed time to fit around the routine of my homeschooled children. The fourth cleaner was thorough and reliable however left the agency after doing 3 cleans for us. For $33 per hour I expect more consistency and reliability."
    Customer Service Absolute Domestics responded:
    "Hi Kathy, we understand your need for consistency and reliability and while we can't control all elements of your service we will do our best to find you a cleaner that meets your requirements. Regards, Absolute Domestics"
    Rating by: Kathy  |  Rating posted: 5th Mar  |  Contact: Vivienne  |  Job date: Mar, 2020
    Communication: 80%  |  Quality: 70%  |  Reliability: 50%  |  Value: 30%
    Kathy5th MarMore details, one reply…
  • 95%
    "I was very happy with the service provided by Absolute Domestics. I would definitely recommend them. "
    Customer Service Absolute Domestics responded:
    "Thanks for your recommendation Jackie!"
    Rating by: Jackie   |  Rating posted: 17th Feb  |  Contact: Sarah Bauern   |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    Jackie 17th FebMore details, one reply…
  • 88%
    "Dave has been an excellent home cleaner for us. He has always been reliable and has always done what was asked of him, his work has always been first class. He has also communicated well when needing supplies and when things needed bringing to our attention. I''d have no trouble rehiring Dave or recommending him to other people."
    Customer Service Absolute Domestics responded:
    "Thanks for your terrific recommendation of your cleaner Dave! Regards, Absolute Domestics"
    Rating by: Brett  |  Rating posted: 12th Feb  |  Contact: Dave  |  Job date: Feb, 2020
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    Brett12th FebMore details, one reply…
  • 98%
    "Good work. Always on time."
    Customer Service Absolute Domestics responded:
    "Great to hear, thanks Bob."
    Rating by: Bob  |  Rating posted: 5th Feb  |  Contact: Donna  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Bob5th FebMore details, one reply…
  • 100%
    "They were great. Cleaned everything they were asked to do and more. They were always there when they said they would be and would check ahead of time if we were OK with any changes."
    Customer Service Absolute Domestics responded:
    "Hi Liz, thank you for sharing this lovely feedback about your cleaners. Regards, Absolute Domestics"
    Rating by: Liz  |  Rating posted: 4th Feb  |  Contact: Shireen & Aboo  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liz4th FebMore details, one reply…
  • 55%
    "We would like to leave a well considered and balanced review:
    1. we have used this company in both Australia and New Zealand on various occasions throughout the past 6 years
    2. Over the past 6 months we have had about 4 cleaners allocated to clean our home for a weekly clean.
    3. Two patterns have emerged (1) cleaners are initially fairly good, or in one case very good, then the standard very quickly drops and jobs are left undone / poorly done of (2) the cleaning has been absolutely unsatisfactory - as if the cleaner was there for one hour out of five

    4. We have had friendly staff on the phone, however when we have had certain requests they have not been met

    5. We would NOT recommend this service if you have expectations of hard working, thorough cleaners with attention to detail and consistency
    "
    Customer Service responded:
    "Hi Elisa, thank you for your feedback here and over the phone regarding the cleaners you have had. While we obviously wish you had a five star experience, we regret we have been unable to meet your expectations. Regards, Absolute Domestics"
    Rating by: E.  |  Rating posted: 3rd Feb  |  Contact: Susan  |  Job date: Feb, 2020
    Communication: 80%  |  Quality: 20%  |  Reliability: 100%  |  Value: 20%
    E.3rd FebMore details, one reply…
  • 85%
    "Gerri has been extremely polite and lovely do deal with. He is very eager to do a good job. Unfortunately the cleaning did not quite meet our expectations - it did not appear thoroughly cleaned and sometimes some areas seemed to have been completely missed out."
    Customer Service responded:
    "Hi Janett, we are sorry to hear that your cleaner did not meet your expectations and your feedback when cancelling gave us the impression that everything had gone well. If you change your mind and want to try someone different please let us know. We'd love the opportunity to fix this for you. Regards, Absolute Domestics"
    Rating by: Janett  |  Rating posted: 29th Jan  |  Contact: Gerri Gandi  |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 70%  |  Reliability: 100%  |  Value: 70%
    Janett29th JanMore details, one reply…
  • 68%
    "For the amount charged 33 per hour, the level of cleaning was insufficient."
    Customer Service responded:
    "Hi Steve, please give us a call on 0800663987 to discuss what was achieved in the timeframe allocated. Regards, Absolute Domestics"
    Rating by: Steve  |  Rating posted: 23rd Jan  |  Contact: Harmony Ferreia  |  Job date: Jan, 2020
    Communication: 90%  |  Quality: 80%  |  Reliability: 80%  |  Value: 20%
    Steve23rd JanMore details, one reply…
  • 100%
    "Ladda did a great job the house was spotless she was very thorough and she is a pleasure to deal with"
    Customer Service responded:
    "Hi Tracey, thank you for this lovely feedback about your cleaner Ladda. Regards, Absolute Domestics"
    Rating by: Tracey  |  Rating posted: 30th Dec, 2019  |  Contact: Ladda  |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tracey30th Dec, 2019More details, one reply…
  • 100%
    "All the staff reference checked, police checked, insured and trained. Brilliant cleaners Cheryl and Michael "
    Rating by: Sandra  |  Rating posted: 1st Jun, 2019  |  Contact: Sandra   |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sandra1st Jun, 2019More details…
  • 33%
    "This company is a total joke. Hired them for an End of Lease clean (and they are still calling it an end of lease clean). There was rubbish in one of the draws, rice left in a cupboard, marks on walls, dirt on window cils, a dirty mirror and just generally not clean. No idea what work the cleaner did in three hours, but all that was done was vacuuming and mopping. I think the cleaner took her time because she was called last minute by her boss to clean (not my problem though). I will not have to litigate this through the courts to recover the money lost for having my landlord to have a cleaner come over and fix up their mess! I got an email from the companies "Chairman" demanding payment for the cleaning services. Not happening! You've caused me a loss already due to the negligence of this cleaner"
    Customer Service responded:
    "Hi, unfortunately we weren't aware of this review so are not able to comment on the details of your service from last year. Our cleaners work to your instructions in the timeframe provided and we are sorry that you were disappointed with what was achieved in the time allocated. Regards, Absolute Domestics"
    Rating by: Luke  |  Rating posted: 26th Oct, 2018  |  Contact: Vicki  |  Job date: Apr, 2018
    Communication: 50%  |  Quality: 0%  |  Reliability: 80%  |  Value: 0%
    Luke26th Oct, 2018More details, one reply…
  • 0%
    "3 hour service =$180 nothing was done in three hours I was expecting whole hour to be completed only 1 bathroom cleaned and two windows. Waste of money really never hire this company always give contract to complete whole hour at fixed price via other cleaners. This was number one on google I believe only because the company is doing well internationally or is ripping others off with there bogus cleaning service.

    After the clean they said this sort of job will take 10 hours to complete if they told me from the start they can't do this job I would of hire other cleaner from the start. Very disappointed"

    Rating by: Shane  |  Rating posted: 9th May, 2017  |  Contact: Monica  |  Job date: May, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Shane9th May, 2017More details…
  • 13%
    "I paid $300 for a six hour end-of-tenancy clean. I asked for general clean, with special attention to windowframes, lightshades, ceilings and floors.

    In six hours, she cleaned the windowframes, two light shades, and broke another lightshade.

    There was a smear of tomato sauce still on the floor. There were still cobwebs in the corners.

    When I complained, the company rang back to say:

    - she had done the ceilings (she clearly hadn't)

    - the smudge on the floor was rust and she'd scrubbed and scrubbed it (I sprayed it and it wiped up immediately)

    - she had done all the lightshades (ahahaha yeah right - they had not been touched, I have photos).

    - they implied that my house was totally filthy and that I should have booked three days (at $50 an hour).

    They grudgingly offered that she could come back and clean the lightshades "again".

    I am FURIOUS.

    I paid other cleaners to come in the next day, and they blitzed everything in six hours easily. And they only cost $20/hr!
    "

    Rating by: Donnelle  |  Rating posted: 11th Mar, 2017  |  Contact: Betty  |  Job date: Mar, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Donnelle11th Mar, 2017More details…
  • 0%
    "I\'m absolutely appalled by the service provided AD. Poor communication with staff, unhelpful over the phone. Clean was mediocre. Give them a miss! 3 hr clean = 150 dollars. Cleaner gets 30 dollars per hour. That\'s a nice 20 per hour for company that does bugger all. Give a miss. "
    Rating by: Orchid  |  Rating posted: 25th May, 2011  |  Contact: Glenda/Katrina  |  Job date: May, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Orchid25th May, 2011More details…
  • 19%
    "I was looking for a company to spring clean my house, top to bottom. Saw varies ads for this and settled on this company.

    Spring clean it was not, i was disappointed and have not used them since."

    Rating by: Kerryn  |  Rating posted: 9th Feb, 2007  |  Contact: Sorry, Name Is Forgotten  |  Job date: Nov, 2006
    Communication: 25%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Kerryn9th Feb, 2007More details…

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