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Absolute Domestics / Cleaning & Household Services in Sandringham

 
 
 

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Customer Service Absolute Domestics

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  • 63%
    "Nur was always a lovely help. On time. Very willing to help in any way. She finished up when she finished university.
    The business was always very understanding with any requests of mine when I called. (although sometimes things were left too long as Call Centre staff left messages etc with cleaners but no one would follow up in between unless I called again to check on the progress).
    The call center staff were always very friendly and helpful and very happy to work with my requested days and times and specific requests of experience or capability of staff.

    However, Often cleaners change automatically with text only update. Which doesn’t really suit us. Or like in our case when a change occurred & a cleaner decided to not turn up the business didn’t have any idea and hadn’t called to double check they would still be starting our job as planned.

    One small suggestion, it would be great to have someone in the business managing our household as a client - so that any changes etc were dealt with through with one person on the business end in a more timely way rather than always communicating with someone new each phone call and repeating needs. That person would then get to know us well as clients and could be more proactive and responsive with needs. More reaching out to clients in person to check on everything would be more appropriate. Certainly when any changes in staffing occur. Also, a courtesy phone call to run through why someone was chosen for our needs, their background, experience etc would be useful before they begin. Rather than a more hands off - random allocation type service. Ultimately the less people I need to train up the better. So it’s always more helpful to get a good fit for the family from the beginning. When you are opening up your home to someone, I personally want a brief on who that is before they arrive. Ultimately I think these changes would justify the higher price you pay for the service.
    "
    Rating by: Rachael  |  Rating posted: 9th Jul  |  Contact: Nur  |  Job date: Jul, 2021
    Communication: 50%  |  Quality: 50%  |  Reliability: 100%  |  Value: 50%
    Rachael9th JulMore details…
  • 93%
    "Ive based this on my previous cleaner Sasha who left in May. The next cleaner has only been 3 times and has also now left. Sasha was pretty good doing most of the work required within the time allowed but some things were missed. The new person was very thorough. The company has been very easy to deal with and provided good service. It did take a few weeks to appoint someone to fit with my availability as they didn't have many cleaners on their books but I am in a provincial city with smaller population so this may have been why. I would recommend the company unreservedly and will use their services again in future should my current circumstances change."
    Rating by: Sue  |  Rating posted: 5th Jul  |  Contact: Sasha   |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 90%
    Sue5th JulMore details…
  • 100%
    "Having Katrina cleaning our house regularly has been great, it has taken the pressure off us to do it, leaving time for us to do other things which we would rather be doing. It has ensured that the time between cleaning was never left too long and our house always looked good. The cleaning was always done well, and even difficult tasks (such as dealing with shower scale) were completed without any problems."
    Rating by: Ray  |  Rating posted: 1st Jul  |  Contact: Katrina Grubner  |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ray1st JulMore details…
  • 100%
    "Gill was wonderful. She was always reliable and did a quality job every time. We were able to leave Gill a key as we trusted her highly. Coming home on a day when she had visited always put a smile on my face."
    Rating by: Liz  |  Rating posted: 1st Jul  |  Contact: Gill  |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liz1st JulMore details…
  • 100%
    "Highly recommend Katrina, reliable, friendly and honest. "
    Rating by: Sue  |  Rating posted: 29th Jun  |  Contact: Katrina  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sue29th JunMore details…
  • 100%
    "Absolute domestics have been fantastic to deal with. Macey always did a beautiful job with the cleaning! As a company they have excellent communication and customer service. I highly recommend them for anyone looking at getting a cleaner! "
    Customer Service Absolute Domestics responded:
    "Hi Sheree, thank you for sharing this terrific feedback about your cleaner Macey and we're thrilled you love the service! Regards, Absolute Domestics"
    Rating by: Sheree Lawrence  |  Rating posted: 29th Jun  |  Contact: Macey Smythe  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sheree Lawrence29th JunMore details, one reply…
  • 100%
    "Gill is very lovely to deal with and does a great job and provides a great cleaning service every time, Used for the past couple years now and had no issues. 100% Would recommend.
    Thanks
    Thomas
    "
    Customer Service Absolute Domestics responded:
    "Hi Thomas, we are so pleased to hear how happy you are with the work that your cleaner Gill does. Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Thomas  |  Rating posted: 26th Jun  |  Contact: Gill   |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Thomas26th JunMore details, one reply…
  • 100%
    "Craig is excellent. Pleasant, thorough and a very good cleaner, one of the best I’ve had. In the past I have had to reclean or revacuum areas after the cleaner has left, but I don’t have to do that with Craig as he cleans well. I highly recommend both Craig and Absolute Domestics. It was a happy day when I found this company."
    Customer Service Absolute Domestics responded:
    "Hi Diane, we are thrilled to hear how happy you are with your cleaner Craig and thank you for sharing. Regards, Absolute Domestics"
    Rating by: Diane  |  Rating posted: 21st Jun  |  Contact: Craig Clark  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Diane21st JunMore details, one reply…
  • 100%
    "Absolute domestics have always supplied good cleaners, and can usually provide a fill in if your usual cleaner is away. We have a fortnightly clean to get the house reset to "calm" and its heaven walking into all the bathrooms, floors and kitchen surfaces sparkling
    "
    Customer Service Absolute Domestics responded:
    "Hi Tina, thank you for sharing this experience with others considering booking a cleaner. It's great to hear how much you love the service! Regards, Absolute Domestics"
    Rating by: Tina  |  Rating posted: 17th Jun  |  Contact: Absolute domestics  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tina17th JunMore details, one reply…
  • 100%
    "We couldn't be more pleased with the work Rachel does for us. She goes beyond what one expects . Nothing is a problem."
    Customer Service Absolute Domestics responded:
    "Hi Alan, that's great to hear! Thanks for sharing, Absolute Domestics"
    Rating by: Alan  |  Rating posted: 17th Jun  |  Contact: Rachel Cadwallender  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan17th JunMore details, one reply…
  • 98%
    "I have used Absolute Domestics for quite some time and always found them to care about who they send and the checking to make sure I am happy. The individual cleaners change from time to time pending their own circumstances but the agency always finds someone as good to replace that person. I hold them in high regard.
    I had only 1 cleaner who I did not gel with, no problem she was replaced before next weekly clean. Thank you for that attention to detail.
    "
    Customer Service Absolute Domestics responded:
    "Hi Barry, thank you for taking the time to share this lovely feedback about your service. Regards, Absolute Domestics"
    Rating by: Barry  |  Rating posted: 17th Jun  |  Contact: Absolute Domestics  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Barry17th JunMore details, one reply…
  • 100%
    "Karen is great. Always reliable, very pleasant and helpful, and she does a great job!

    "

    Customer Service Absolute Domestics responded:
    "Thanks Eleanor, that's great to hear! Regards, Absolute Domestics"
    Rating by: Eleanor  |  Rating posted: 17th Jun  |  Contact: Karen Hinemoa  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Eleanor17th JunMore details, one reply…
  • 93%
    "Absolute Domestics have been great when providing a weekly cleaning service. My current cleaner is just the best. Gets in and does an excellent job. They have also been great in sourcing a replacement cleaner when one leaves or one goes on holiday.
    Highly recommended!
    "
    Customer Service Absolute Domestics responded:
    "Hi Joanne, thank you for your recommendation. It's great to hear how happy you are with your current cleaner. Regards, Absolute Domestics"
    Rating by: Joanne  |  Rating posted: 17th Jun  |  Contact: Alina  |  Job date: Jun, 2021
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Joanne17th JunMore details, one reply…
  • 100%
    "Marissa is the best cleaner I have ever had. She's very thorough, always has a smile on her face and goes the extra mile. "
    Customer Service Absolute Domestics responded:
    "Hi Lizzi, it's terrific to hear that your cleaner Marissa is the best cleaner you have ever had! Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Lizzi  |  Rating posted: 17th Jun  |  Contact: Marissa davies  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lizzi17th JunMore details, one reply…
  • 98%
    "Shari does a very thorough job. She accepts direction and suggestions willingly, and has an intelligent approach to finding the best way of doing things. She is the best cleaner we have had from Absolute Domestics. "
    Customer Service Absolute Domestics responded:
    "Hi John, we love hearing that your cleaner Shari is the best cleaner you have ever had and is doing a terrific job. Thanks for sharing, Absolute Domestics"
    Rating by: John  |  Rating posted: 15th Jun  |  Contact: Shari  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    John15th JunMore details, one reply…
  • 100%
    " A pleasant girl who got on with the job, and everything looks good to me.
    As I am unable to walk much at all at the moment, this has been wonderful.

    Thank you Joan

    "

    Customer Service Absolute Domestics responded:
    "Ji Joan, it's great to hear how helpful it has been having help with the cleaning and we thank you for your kind words. Regards, Absolute Domestics"
    Rating by: Joan  |  Rating posted: 15th Jun  |  Contact: Astraea  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joan15th JunMore details, one reply…
  • 0%
    "Communication was poor and slow. There were days in between responding to text messages and I was having to chase a response just to get an initial visit. In the end the appointment that was finally agreed was cancelled by the cleaner because they had something else on. It was such a hassle and wasted a couple of weeks of my time. I would not recommend. "
    Rating by: Aleisha  |  Rating posted: 15th Jun  |  Contact: farah  |  Job date: Jun, 2021
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Aleisha15th JunMore details…
  • 100%
    "Everything is fine."
    Customer Service Absolute Domestics responded:
    "Thanks Meg! Regards, Absolute Domestics"
    Rating by: Meg  |  Rating posted: 14th Jun  |  Contact: Gillian Holcombe  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Meg14th JunMore details, one reply…
  • 100%
    "Bridget is easy to work with, reliable, flexibility is there when we’ve last minute changes to the dates we require her service of cleaning. Bridget dies a great job overall and for us personally I think it’s been a good pair up! Thank you Bridget for all your help with the cleaning, you’re a great help to the family.
    "
    Customer Service Absolute Domestics responded:
    "Hi Sharmini, thank you for taking the time to share this lovely feedback about your cleaner Bridget who sounds like the perfect fit for your home! Regards, Absolute Domestics"
    Rating by: Sharmini  |  Rating posted: 14th Jun  |  Contact: Bridget  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sharmini14th JunMore details, one reply…
  • 98%
    "Krisztina has been reliable, thorough, and easy to deal with since starting almost a year ago. So happy to have been paired with her."
    Customer Service Absolute Domestics responded:
    "Hi Sheryl, we are so pleased to hear how happy you are with your cleaner Krisztina. Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Sheryl  |  Rating posted: 14th Jun  |  Contact: Krisztina   |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Sheryl14th JunMore details, one reply…
  • 100%
    "Mariam is amazing and 100% reliable. She's a pleasure to have in our home and we love the fresh scent of the house after she's done. HIGHLY RECOMMEND A PROMOTION/PAY RISE. "
    Rating by: Tina  |  Rating posted: 14th Jun  |  Contact: Mariam Ishak  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tina14th JunMore details…
  • 88%
    "Craig is a very nice person - a good worker who does his job well. I have honestly had ~ some very lazy, rough cleaners (who have done $worth of damage) but Craig, is not one of them. I have arthritis in my hands - etc, so I just do - some of my home cleaning now (that is honestly not - a poor me ~ smiley face).
    Craig and I work - as a team. I look forward to Craig coming in. We do not pay minimum wage and we pay our workers petrol (within Tauranga and a sensible car only). We genuinely care and ~ truly appreciate.
    "
    Customer Service Absolute Domestics responded:
    "Hi Robyn, thank you for sharing this lovely feedback about your cleaner Craig and your genuine care and appreciation for our workers. Regards, Absolute Domestics"
    Rating by: Robyn  |  Rating posted: 12th Jun  |  Contact: Craig Clark  |  Job date: Jun, 2021
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robyn12th JunMore details, one reply…
  • 100%
    "Shana is a very efficient and is a nice person happy with her cleaning and general work around my unit."
    Customer Service Absolute Domestics responded:
    "Hi David, thank you for your terrific feedback about your cleaner Shana. Regards, Absolute Domestics"
    Rating by: David Brooks  |  Rating posted: 11th Jun  |  Contact: Shana Lang  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David Brooks11th JunMore details, one reply…
  • 90%
    "A really delightful person and such a hard worker.
    I am only leaving Absolute Domestics due to ill health and I will be living with my daughter for a while.
    I would be delighted to continue with this service if I return home.
    "
    Customer Service Absolute Domestics responded:
    "Hi Lynn, thank you for this lovely feedback and we wish you all the best with your health. Kind regards, Absolute Domestics"
    Rating by: Lynn  |  Rating posted: 24th May  |  Contact: Aurora   |  Job date: May, 2021
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    Lynn24th MayMore details, one reply…
  • 83%
    "Gloriana was fantastic, always professional and completing the job to the highest standard. She responded to feedback and requests for specific jobs in a friendly and professional manner."
    Customer Service Absolute Domestics responded:
    "Hi Tina, we love hearing how happy you are with the work completed by your cleaner Gloriana. Thanks for sharing! Regards, Absolute Domestics"
    Rating by: Tina  |  Rating posted: 19th May  |  Contact: Gloriana Bowen  |  Job date: May, 2021
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Tina19th MayMore details, one reply…
  • 100%
    "Michael was an excellent cleaner. Reliable, prompt and thorough. Communication from Absolute Domestics was very good. "
    Customer Service Absolute Domestics responded:
    "Hi Zac, thank you for this terrific 5 star review of your cleaner Michael. Regards, Absolute Domestics"
    Rating by: Zac  |  Rating posted: 18th May  |  Contact: Michael Ensor  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Zac18th MayMore details, one reply…
  • 100%
    "Extremely happy with the service provided. The cleaner was efficient and always did a great job...would highly recommend. Absolute domestics were very easy to deal with on the phone and followed up to ensure we were happy with the cleaner."
    Customer Service Absolute Domestics responded:
    "Hi Sharon, we are so pleased to hear how happy you are with your cleaning service. Thank you for your recommendation. Regards, Absolute Domestics"
    Rating by: Sharon  |  Rating posted: 12th May  |  Contact: Morgan Dennis  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sharon12th MayMore details, one reply…
  • 98%
    "Had no problems with Absolute. Although had three cleaners - was a lapse between while another one was found. Nothing wrong with cleaners - just change of circumstances. "
    Customer Service Absolute Domestics responded:
    "Thanks Pamela, we really appreciate your feedback. Regards, Absolute Domestics"
    Rating by: Pamela  |  Rating posted: 4th May  |  Contact: Danielle  |  Job date: May, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Pamela4th MayMore details, one reply…
  • 100%
    "Absolutely impeccable cleaning and great communication. The best cleaner we have ever had."
    Rating by: Paul  |  Rating posted: 28th Apr  |  Contact: Gina  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul28th AprMore details…
  • 93%
    "Okba was friendly, professional and punctual, she did a great job getting our house into shape and I would highly recommend her. "
    Customer Service Absolute Domestics responded:
    "Hi Karon, thank you for sharing this terrific feedback about your cleaner Okba. Regards, Absolute Domestics"
    Rating by: Karen  |  Rating posted: 9th Apr  |  Contact: Okba  |  Job date: Apr, 2021
    Communication: 80%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Karen9th AprMore details, one reply…
  • 90%
    "Eve is an excellent cleaner and a lovely person to have around.
    Hard worker, detailed and very pleasant manners.
    I would highly recommend Eve!
    "
    Customer Service Absolute Domestics responded:
    "Hi Daan, we are so pleased to hear how much you love having your cleaner Eve around and thank you for your recommendation. Regards, Absolute Domestics"
    Rating by: Daan  |  Rating posted: 9th Apr  |  Contact: Eve  |  Job date: Apr, 2021
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Daan9th AprMore details, one reply…
  • 98%
    "Ta'mar is a pleasure to have in our house. She has cleaned only once so far. I am looking forward to her coming again."
    Customer Service Absolute Domestics responded:
    "Hi Biddy, thank you for sharing this wonderful feedback! Regards, Absolute Domestics"
    Rating by: Biddy  |  Rating posted: 31st Mar  |  Contact: Ta'mar  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Biddy31st MarMore details, one reply…
  • 100%
    "Caylee was an absolutely wonderful cleaner! Always done a great job and had great conversation.
    She even came around before her first time cleaning to have a meet and great and get to know the dogs before hand, it was really lovely.
    Absolute Domestics were very easy to deal with, made quick contact and made sure to follow up to make sure I was happy.
    10/10 would recommend.
    "
    Customer Service Absolute Domestics responded:
    "Hi Tessa, thanks ever so much for your 10 out of 10 rating for your cleaner Caylee. That's great to hear! Regards, Absolute Domestics"
    Rating by: Tessa  |  Rating posted: 12th Feb  |  Contact: Caylee  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tessa12th FebMore details, one reply…
  • 100%
    "Nadia is an absolute treasure. I love coming home from work on the day Nadia has cleaned. She gives 100%, the results are beautiful. Nadia is also a wonderful person to deal with. Excellent communication, considerate, respectful of our family and home. When family members are home while she is working Nadia speaks politely, kindly and in a warm friendly manner. She shows initiative in her work. She certainly represents the company without fault."
    Customer Service Absolute Domestics responded:
    "Hi Ruth, it's terrific to hear how much you love having your cleaner Nadia look after the family home. Thank you for sharing. Regards, Absolute Domestics"
    Rating by: Ruth  |  Rating posted: 11th Feb  |  Contact: Nadia Smith  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ruth11th FebMore details, one reply…
  • 100%
    "Amazing amazing!! I highly recommend Absolute Domestics to anyone that needs help with the cleaning. Bronwyn and Krystal were amazing, they were reliable, worked fast and to a high standard. Thank you so much!!"
    Rating by: Joanna Smales  |  Rating posted: 9th Feb  |  Contact: Bronwyn & Krystal  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joanna Smales9th FebMore details…
  • 100%
    "Macey is amazing! So thorough and always a pleasure. Would heartily recommend Absolute Domestics to anyone!"
    Rating by: Nicky  |  Rating posted: 27th Jan  |  Contact: Macey  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicky27th JanMore details…
  • 93%
    "Was very happy with Vanessa Prompt polite consciensious "
    Rating by: Denise  |  Rating posted: 27th Jan  |  Contact: Denise Spencer  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    Denise27th JanMore details…
  • 95%
    "Good and reliable service. Would recommend this cleaning company."
    Customer Service Absolute Domestics responded:
    "Hi Nicky, thanks for recommending our service and we are so pleased to help! Regards, Absolute Domestics"
    Rating by: Nicky  |  Rating posted: 13th Jan  |  Contact: Aurora  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Nicky13th JanMore details, one reply…
  • 100%
    "Leeca was amazing!! We were so so so lucky to have her! Would 100% recommend!!!"
    Customer Service Absolute Domestics responded:
    "Hi Soleil, thank you for sharing this terrific feedback about your cleaner Leeca. Regards, Absolute Domestics"
    Rating by: Soleil Sutherland  |  Rating posted: 6th Jan  |  Contact: Leeca  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Soleil Sutherland6th JanMore details, one reply…
  • 90%
    "excellent work always
    always on time
    "
    Rating by: Colleen  |  Rating posted: 25th Nov, 2020  |  Contact: Amanda  |  Job date: Nov, 2020
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Colleen25th Nov, 2020More details…
  • 100%
    "Kim was a reliable person to deal with. All her work was very thorough and finished to a high standard - it is such a pity we are shifting or I would be keeping her on. I enjoyed her work ethics and her attention to detail."
    Customer Service Absolute Domestics responded:
    "Hi Jennifer, thanks for the great feedback about your cleaner Kim. If we can help in your new location please let us know. Regards, Absolute Domestics"
    Rating by: Jennifer  |  Rating posted: 25th Sep, 2020  |  Contact: Kim  |  Job date: Sep, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jennifer25th Sep, 2020More details, one reply…
  • 15%
    "I was charged for the full 2 hours cleaning but the cleaner was only at house for 85 minutes and spent 15 minutes on break and needlessly repeatedly asking the same questions about what cleaning to do. Very unimpressed. Complaint email to company also ignored"
    Customer Service Absolute Domestics responded:
    "Hi Mel, With over 28 years in the domestic cleaning industry and providing work for thousands of cleaners throughout New Zealand, we value your feedback and would love the opportunity to rectify this for you. Your cleaner should have cleaned for you for 2 hours so please give us a call so that we can arrange for her to return to provide the extra time or a replacement cleaner can be organised. Regards, Absolute Domestics "
    Rating by: Mel  |  Rating posted: 22nd Sep, 2020  |  Contact: Echenada unamadu   |  Job date: Sep, 2020
    Communication: 20%  |  Quality: 20%  |  Reliability: 10%  |  Value: 10%
    Mel22nd Sep, 2020More details, one reply…
  • 100%
    "Samara was very pleasant, on time, very thorough, very helpful and willing to go the extra mile. Unfortunately I had to cancel further cleans with Samara as my cleaner of 7 years returned unexpectedly otherwise I would have been happy to continue on with Samara.
    Many thanks
    Diane Walker
    "
    Customer Service Absolute Domestics responded:
    "Hi Diane, thank you for sharing this terrific feedback about your cleaner Samara. Regards, Absolute Domestics"
    Rating by: Diane  |  Rating posted: 9th Sep, 2020  |  Contact: Samara  |  Job date: Sep, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Diane9th Sep, 2020More details, one reply…
  • 100%
    "Ingrid was an honest, trustworthy and hardworking cleaner. She always left out home in pristine condition and we valued the service she provided. "
    Rating by: Laura  |  Rating posted: 1st Jul, 2020  |  Contact: Ingrid @ Absolute Domestics  |  Job date: Jul, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Laura1st Jul, 2020More details…
  • 100%
    "Amazing service. Always went above and beyond with cleaning - we always noticed little things like our daughters teddies lined up and her pjs folded. Little details that made us feel like the service went above and beyond. "
    Customer Service Absolute Domestics responded:
    "Hi Jordan, we are thrilled to hear how happy you are with the service provided. Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Jordan  |  Rating posted: 16th Jun, 2020  |  Contact: Lu Alach  |  Job date: Jun, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jordan16th Jun, 2020More details, one reply…
  • 98%
    "Jing was the regular cleaner for the past couple of years. His service and reliability were excellent during this time. "
    Customer Service Absolute Domestics responded:
    "Hi Colleen, thanks for the terrific feedback about your cleaner Jing. Regards, Absolute Domestics"
    Rating by: Colleen Ambrose  |  Rating posted: 19th May, 2020  |  Contact: Jing Voluntad - Absolute Domestics  |  Job date: May, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Colleen Ambrose19th May, 2020More details, one reply…
  • 100%
    "Very good cleaning service provided by Mikhaela from Absolute Domestics. "
    Customer Service Absolute Domestics responded:
    "Thanks for the lovely feedback Alice! Regards, Absolute Domestics"
    Rating by: Alice  |  Rating posted: 14th May, 2020  |  Contact: Mikhaela Santos  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alice14th May, 2020More details, one reply…
  • 100%
    "Gwen did a great job of cleaning our home. She came twice a month, was always prompt and we were very happy with her work. We would highly recommend asking for Gwen - five stars from us."
    Customer Service Absolute Domestics responded:
    "Hi Kate, thank you for the 5 star rating of your cleaner Gwen. It's great to hear how much you love the service. Regards, Absolute Domestics"
    Rating by: Kate  |  Rating posted: 11th May, 2020  |  Contact: Gwendolin Chuk  |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kate11th May, 2020More details, one reply…
  • 95%
    "Very happy with this company. They always ring to check that their representative has performed to standard and that I as customer am 100% happy. They have always employed good people, easy to have in your home. There was only one cleaner who I was say 90% happy with and when the company rang me I expressed that, I did not see that cleaner again, no questions asked - just a new cleaner introduced herself to me and we were all happy again. Well done to this company."
    Customer Service Absolute Domestics responded:
    "Hi Barry, thank you for taking the time to share this lovely feedback. It's great to hear how much you love the service and the cleaner we sent you. Regards, Absolute Domestics"
    Rating by: Barry  |  Rating posted: 8th May, 2020  |  Contact: Absolute Domestics  |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Barry8th May, 2020More details, one reply…
  • 100%
    "Helen is lovely, very reliable and trustworthy and is a great thorough cleaner. She asks and makes sure there isnt anything she could do differently or better, but always does a great job anyway. She will be missed!!"
    Customer Service Absolute Domestics responded:
    "Hi Jenny, we love hearing how reliable and trustworthy your cleaner Helen is. Thanks for sharing. Regards, Absolute Domestics"
    Rating by: Jenny   |  Rating posted: 8th May, 2020  |  Contact: Helen Atkinson   |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny 8th May, 2020More details, one reply…
  • 85%
    "Wee bit pricey but I've had no issues with the quality of service for regular cleaning"
    Customer Service Absolute Domestics responded:
    "Thanks for the great feedback Ryan, we're so glad you're enjoying the service. Regards, Absolute Domestics"
    Rating by: Ryan  |  Rating posted: 12th Mar, 2020  |  Contact: Michele  |  Job date: Mar, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 50%
    Ryan12th Mar, 2020More details, one reply…
  • 90%
    "Great service and nice people."
    Customer Service Absolute Domestics responded:
    "Hi Kelly, thank you for your lovely feedback. Regards, Absolute Domestics"
    Rating by: Kelly  |  Rating posted: 5th Mar, 2020  |  Contact: David Monaghan  |  Job date: Feb, 2020
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Kelly5th Mar, 2020More details, one reply…
  • 58%
    "I've been using this cleaning agency for approximately 18 months for fortnightly house cleans. We've had 5 cleaners within that time. The first cleaner was (Jo) was thorough, efficient and reliable. The second, a team of two women, didn't do all the tasks they agreed to. The bathroom didn't look like it was cleaned at all. They were asked to come in the afternoon and turned up in the morning when my children were in the middle of their homeschooling activities. I asked for a different cleaner. The third cleaner (Kim) did a reasonably good job, however was very unreliable. She would usually phone on the day she was meant to be cleaning saying she was running up to 1.5 hours late or she'd say she had mixed the days/ weeks up and couldn't come at all. The cleaner and agency were aware that I required a reliable cleaner who could come at the agreed time to fit around the routine of my homeschooled children. The fourth cleaner was thorough and reliable however left the agency after doing 3 cleans for us. For $33 per hour I expect more consistency and reliability."
    Customer Service Absolute Domestics responded:
    "Hi Kathy, we understand your need for consistency and reliability and while we can't control all elements of your service we will do our best to find you a cleaner that meets your requirements. Regards, Absolute Domestics"
    Rating by: Kathy  |  Rating posted: 5th Mar, 2020  |  Contact: Vivienne  |  Job date: Mar, 2020
    Communication: 80%  |  Quality: 70%  |  Reliability: 50%  |  Value: 30%
    Kathy5th Mar, 2020More details, one reply…
  • 95%
    "I was very happy with the service provided by Absolute Domestics. I would definitely recommend them. "
    Customer Service Absolute Domestics responded:
    "Thanks for your recommendation Jackie!"
    Rating by: Jackie   |  Rating posted: 17th Feb, 2020  |  Contact: Sarah Bauern   |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    Jackie 17th Feb, 2020More details, one reply…
  • 88%
    "Dave has been an excellent home cleaner for us. He has always been reliable and has always done what was asked of him, his work has always been first class. He has also communicated well when needing supplies and when things needed bringing to our attention. I''d have no trouble rehiring Dave or recommending him to other people."
    Customer Service Absolute Domestics responded:
    "Thanks for your terrific recommendation of your cleaner Dave! Regards, Absolute Domestics"
    Rating by: Brett  |  Rating posted: 12th Feb, 2020  |  Contact: Dave  |  Job date: Feb, 2020
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    Brett12th Feb, 2020More details, one reply…
  • 98%
    "Good work. Always on time."
    Customer Service Absolute Domestics responded:
    "Great to hear, thanks Bob."
    Rating by: Bob  |  Rating posted: 5th Feb, 2020  |  Contact: Donna  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Bob5th Feb, 2020More details, one reply…
  • 100%
    "They were great. Cleaned everything they were asked to do and more. They were always there when they said they would be and would check ahead of time if we were OK with any changes."
    Customer Service Absolute Domestics responded:
    "Hi Liz, thank you for sharing this lovely feedback about your cleaners. Regards, Absolute Domestics"
    Rating by: Liz  |  Rating posted: 4th Feb, 2020  |  Contact: Shireen & Aboo  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liz4th Feb, 2020More details, one reply…
  • 55%
    "We would like to leave a well considered and balanced review:
    1. we have used this company in both Australia and New Zealand on various occasions throughout the past 6 years
    2. Over the past 6 months we have had about 4 cleaners allocated to clean our home for a weekly clean.
    3. Two patterns have emerged (1) cleaners are initially fairly good, or in one case very good, then the standard very quickly drops and jobs are left undone / poorly done of (2) the cleaning has been absolutely unsatisfactory - as if the cleaner was there for one hour out of five

    4. We have had friendly staff on the phone, however when we have had certain requests they have not been met

    5. We would NOT recommend this service if you have expectations of hard working, thorough cleaners with attention to detail and consistency
    "
    Customer Service responded:
    "Hi Elisa, thank you for your feedback here and over the phone regarding the cleaners you have had. While we obviously wish you had a five star experience, we regret we have been unable to meet your expectations. Regards, Absolute Domestics"
    Rating by: E.  |  Rating posted: 3rd Feb, 2020  |  Contact: Susan  |  Job date: Feb, 2020
    Communication: 80%  |  Quality: 20%  |  Reliability: 100%  |  Value: 20%
    E.3rd Feb, 2020More details, one reply…
  • 85%
    "Gerri has been extremely polite and lovely do deal with. He is very eager to do a good job. Unfortunately the cleaning did not quite meet our expectations - it did not appear thoroughly cleaned and sometimes some areas seemed to have been completely missed out."
    Customer Service responded:
    "Hi Janett, we are sorry to hear that your cleaner did not meet your expectations and your feedback when cancelling gave us the impression that everything had gone well. If you change your mind and want to try someone different please let us know. We'd love the opportunity to fix this for you. Regards, Absolute Domestics"
    Rating by: Janett  |  Rating posted: 29th Jan, 2020  |  Contact: Gerri Gandi  |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 70%  |  Reliability: 100%  |  Value: 70%
    Janett29th Jan, 2020More details, one reply…
  • 68%
    "For the amount charged 33 per hour, the level of cleaning was insufficient."
    Customer Service responded:
    "Hi Steve, please give us a call on 0800663987 to discuss what was achieved in the timeframe allocated. Regards, Absolute Domestics"
    Rating by: Steve  |  Rating posted: 23rd Jan, 2020  |  Contact: Harmony Ferreia  |  Job date: Jan, 2020
    Communication: 90%  |  Quality: 80%  |  Reliability: 80%  |  Value: 20%
    Steve23rd Jan, 2020More details, one reply…
  • 100%
    "Ladda did a great job the house was spotless she was very thorough and she is a pleasure to deal with"
    Customer Service responded:
    "Hi Tracey, thank you for this lovely feedback about your cleaner Ladda. Regards, Absolute Domestics"
    Rating by: Tracey  |  Rating posted: 30th Dec, 2019  |  Contact: Ladda  |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tracey30th Dec, 2019More details, one reply…
  • 100%
    "All the staff reference checked, police checked, insured and trained. Brilliant cleaners Cheryl and Michael "
    Rating by: Sandra  |  Rating posted: 1st Jun, 2019  |  Contact: Sandra   |  Job date: Jun, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sandra1st Jun, 2019More details…
  • 33%
    "This company is a total joke. Hired them for an End of Lease clean (and they are still calling it an end of lease clean). There was rubbish in one of the draws, rice left in a cupboard, marks on walls, dirt on window cils, a dirty mirror and just generally not clean. No idea what work the cleaner did in three hours, but all that was done was vacuuming and mopping. I think the cleaner took her time because she was called last minute by her boss to clean (not my problem though). I will not have to litigate this through the courts to recover the money lost for having my landlord to have a cleaner come over and fix up their mess! I got an email from the companies "Chairman" demanding payment for the cleaning services. Not happening! You've caused me a loss already due to the negligence of this cleaner"
    Customer Service responded:
    "Hi, unfortunately we weren't aware of this review so are not able to comment on the details of your service from last year. Our cleaners work to your instructions in the timeframe provided and we are sorry that you were disappointed with what was achieved in the time allocated. Regards, Absolute Domestics"
    Rating by: Luke  |  Rating posted: 26th Oct, 2018  |  Contact: Vicki  |  Job date: Apr, 2018
    Communication: 50%  |  Quality: 0%  |  Reliability: 80%  |  Value: 0%
    Luke26th Oct, 2018More details, one reply…
  • 0%
    "3 hour service =$180 nothing was done in three hours I was expecting whole hour to be completed only 1 bathroom cleaned and two windows. Waste of money really never hire this company always give contract to complete whole hour at fixed price via other cleaners. This was number one on google I believe only because the company is doing well internationally or is ripping others off with there bogus cleaning service.

    After the clean they said this sort of job will take 10 hours to complete if they told me from the start they can't do this job I would of hire other cleaner from the start. Very disappointed"

    Rating by: Shane  |  Rating posted: 9th May, 2017  |  Contact: Monica  |  Job date: May, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Shane9th May, 2017More details…
  • 13%
    "I paid $300 for a six hour end-of-tenancy clean. I asked for general clean, with special attention to windowframes, lightshades, ceilings and floors.

    In six hours, she cleaned the windowframes, two light shades, and broke another lightshade.

    There was a smear of tomato sauce still on the floor. There were still cobwebs in the corners.

    When I complained, the company rang back to say:

    - she had done the ceilings (she clearly hadn't)

    - the smudge on the floor was rust and she'd scrubbed and scrubbed it (I sprayed it and it wiped up immediately)

    - she had done all the lightshades (ahahaha yeah right - they had not been touched, I have photos).

    - they implied that my house was totally filthy and that I should have booked three days (at $50 an hour).

    They grudgingly offered that she could come back and clean the lightshades "again".

    I am FURIOUS.

    I paid other cleaners to come in the next day, and they blitzed everything in six hours easily. And they only cost $20/hr!
    "

    Rating by: Donnelle  |  Rating posted: 11th Mar, 2017  |  Contact: Betty  |  Job date: Mar, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Donnelle11th Mar, 2017More details…
  • 0%
    "I\'m absolutely appalled by the service provided AD. Poor communication with staff, unhelpful over the phone. Clean was mediocre. Give them a miss! 3 hr clean = 150 dollars. Cleaner gets 30 dollars per hour. That\'s a nice 20 per hour for company that does bugger all. Give a miss. "
    Rating by: Orchid  |  Rating posted: 25th May, 2011  |  Contact: Glenda/Katrina  |  Job date: May, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Orchid25th May, 2011More details…
  • 19%
    "I was looking for a company to spring clean my house, top to bottom. Saw varies ads for this and settled on this company.

    Spring clean it was not, i was disappointed and have not used them since."

    Rating by: Kerryn  |  Rating posted: 9th Feb, 2007  |  Contact: Sorry, Name Is Forgotten  |  Job date: Nov, 2006
    Communication: 25%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Kerryn9th Feb, 2007More details…
Absolute Domestics has not given us their exact location, but they are based in Sandringham

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