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  • 100%
    "These guys were awesome, Jude was so lovely and she was able to point us in the right direction,she helped us with our fire issue couldn't get parts for it she found them at a decent price to. And she got our spa sorted virtually overnight OMG these guys are AMAZINg Keep it up!! #activefireandwater #yourock"
    Rating by: Matt  |  Rating posted: 22nd Feb, 2018  |  Contact: Jude  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matt22nd Feb, 2018More details…
  • 0%
    "Once the deposit paid, communication ceased. It took almost six months for them to front with the products (two fireplaces) .i.e, they held our deposit all this time and they were prompted to purchase them because we went directly to Yunca and Warmington to ask where are products were after being told for weeks that they'd been ordered.

    Would not recommend Active Fire and Water as a company to deal with - the lack of communication and the months of excuses were absolutely appalling.

    We have since discovered via contact with other complainants on their Facebook page that this behaviour is normal from Active Fire and Water.

    Ironically, Mr Edwards, the Managing Director is also President of the New Zealand Home Heating Association - which initially seemed like a positive. Becomes troublesome though when you need to lay a complaint.

    Further the NZHHA's Code of Ethics states “Do unto others as you would have them do unto you” in all relationships. The President does not abide by this rule.

    A very disappointing end to an otherwise brilliant renovation.
    "

    Rating by: Andrew  |  Rating posted: 7th Mar, 2017  |  Contact: Mr Gavin Edwards  |  Job date: Jan, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Andrew7th Mar, 2017More details…

Phone number
063541930

Physical address
585 Tremaine Avenue
Palmerston North

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