Adlers Glass & Glazing

Ratings

0%

"Firstly, we have never used or contacted Adler Glass. However, my husband came home today and found Shane Adler on our property repairing a window. It turns out that Shane had come to the wrong address. Correct street, incorrect address. He had clearly walked around our entire property without permission and had found a crack in a random window on a sleepout at the back of the property and decided to fix it. Shane was sure he was at the correct address but didn’t have any details or contact… numbers for the job, which I feel was very unprofessional. We told him he was at the wrong address and he seemed convinced that we were lying. Why would we?

The window has had a crack in it for 10 years and has never caused us an issue. In the process of Shane removing the glass far more damage was done to the window.

I had to ring Shane later in the day and ask him what had happened. He explained that he had come to the wrong house. He then offered to fix the window for me for $70. I understand this is a good price to repair the window, however, the window was fine the way it was and had been like that for 10 years. We could have easily fixed it but hadn’t been concerned about it. Now, however, the window actually needs to be fixed, all because Shane has come to our house and taken out part of the window, damaging it further, without permission because of his own mistake. Then he has the nerve to charge me to fix it when he shouldn’t have been on our property in the first place.

When I told him I didn’t want to pay and believed he should fix it for free, he lost it. He became verbally aggressive and told me I was trying to exploit him several times. He was very unprofessional to deal with and I felt threatened by his behaviour.

I have laid a complaint with the Police and am seeking legal advice due to the damage he did and his refusal to fix it."
Rating by: Sabrina | Rating posted: 29th Aug | Contact: Shane Adler | Job date: Aug, 2018
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Sabrina •29th Aug•More details…
100%

"We have used Adler Glass Ltd for a number of years on a personal and business basis. They have always gone out of their way to meet our needs, pricing is very competive, they show up when they say they will and have always done a great job. I have no hesitation in recommending them."
Rating by: Holly | Rating posted: 4th Apr, 2012 | Contact: Shane Adler | Job date: Mar, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Holly•4th Apr, 2012•More details…
8%

"I had to take Adlers Glass to the disputes tribunal as they charged me 3 times the amount they quoted. they would not communicate properly after I challenged their Invoice. they took 2 weeks to do the job I was told would take a couple of days. Their charges were far more than 3 other quotes I received after the fact for the same job.
They lied in the disputes meeting about the original quote and the judge agreed with me and had 8 points as to why they agreed with me.
their customer service… after the job was completed was rude and aggressive, not good for a business.

Do not use this business- there are a lot better Glaziers than Adlers Glass."
Rating by: Suzanne | Rating posted: 26th Jan, 2012 | Contact: Shane Adler | Job date: Jun, 2011
Communication: 0% | Quality: 20% | Reliability: 10% | Value: 0%
Suzanne•26th Jan, 2012•More details…
13%

"We came to Adlers glass to have our mirror repaired after it broke in the earthquake. However, after we picked the mirror up we noticed that the new mirror glass had been cut on an angle and as a result it did not fit correctly onto the wooden base of the mirror.
We rang Adlers glass to let them know that we were not completely happy with the new mirror. After all, we felt it was reasonable to expect that the glass would be cut straight. The person on the phone was extremely rude and… unhelpful and hung up on us! We rang up a second time the next day and although the person was again extremely rude, we convinced her that we could bring the mirror in again for them to look at.

About a week later, we took the mirror back to Adlers glass. There, we were confronted by a man who was unbelievably rude. He refused to take a second look at the mirror and threatened us with a defamation law suit should we write any negative reviews about Adlers glass. (Of course reviews are protected from defamation lawsuits under the defamation act, since they express opinions.) He then proceeded to throw us off his premises.

We were astounded and could not believe that we had been treated in this way. After all, we had simply given feedback about their work and asked for them to take another look at the mirror with us. Instead of providing any reasonable response to this, we were treated more rudely than any of us can ever remember being treated. We were intimidated about writing reviews, hung up on over the phone and thrown out of their shop! We recommend avoiding this place at all costs. In our opinion, the low standard of the work we experienced and the way we were subsequently treated was extremely upsetting."
Rating by: Janina | Rating posted: 11th Jan, 2011 | Contact: Mr And Mrs Adler | Job date: Nov, 2010
Communication: 0% | Quality: 10% | Reliability: 30% | Value: 10%
Janina•11th Jan, 2011•More details…

Adlers Glass & Glazing / Glass Services in Addington

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