The Original Kiwi Rating Site Now with 131,395 ratings online

Advanced Computers / Computer and IT Services in Rosedale (Auckland)

 
 
 

Primary contact
Nancy Zhang

Postal address
PO box 12333,
Penrose,
1642

Please Log in to leave a rating or continue as a guest

  • 100%
    "great service - very clear in repair time frame. very proffesional . They identified the problem with my camera very quickly and provided cost of repair before proceeding and repair completed earlier than I was advised.
    Great communication throughout whole process... 5 stars wouldnt hestiste to use a again.
    "
    Nancy Zhang responded:
    "Dear Alice, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. Providing clear repair time frames and transparent cost estimates is a priority for us, and we're glad to hear that you found our team professional and efficient. We're delighted that we could identify the problem with your camera quickly and complete the repair earlier than expected. Communication is key, and we're pleased that you felt informed throughout the entire process. Your 5-star rating and kind words mean the world to us! If you ever need assistance again in the future, don't hesitate to reach out. We'd be more than happy to help. Thank you for choosing us, and we look forward to serving you again!"
    Rating by: Alice  |  Rating posted: 3rd Feb  |  Contact: Advanced Computers Ltd  |  Job date: Feb, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alice3rd FebMore details, one reply…
  • 90%
    "This business did a very professional job. They did everything that was asked at the time of drop off and did it within a few hours.
    Great work Karen and team. 👍🙂
    "
    Nancy Zhang responded:
    "Dear Andi, Thank you for the fantastic review! We're thrilled to hear that you found our service professional and that we were able to meet your requests within a few hours. We appreciate your kind words about Karen and the team. If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help, and we're grateful for your support of our business. Thanks again for choosing us!"
    Rating by: Andi  |  Rating posted: 3rd Feb  |  Contact: Karen   |  Job date: Feb, 2024
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Andi3rd FebMore details, one reply…
  • 100%
    "William and Melissa have been a delight to deal with, getting my 2017 Mac back up and running again after the Keyboard and Battery failed.

    Both very helpfull, and keep me update to date on schedules.

    Highly recomend Advanced Computers in Penrose. "

    Nancy Zhang responded:
    "Dear Aubrey, Thank you for the wonderful review! We're delighted to hear that William and Melissa were able to assist you with your 2017 Mac, getting it back up and running smoothly despite the keyboard and battery issues. We appreciate your kind words about their helpfulness and communication. Your recommendation means a lot to us, and we're grateful for your trust in Advanced Computers. If you ever need further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!"
    Rating by: Aubrey  |  Rating posted: 1st Feb  |  Contact: Willam and Melissa  |  Job date: Feb, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Aubrey1st FebMore details, one reply…
  • 100%
    "I have delt with Advances Computers for a number of years, we have been advised and assisted when getting new equipment, and when required repaired or updated our current units. I have never been anything but completely satisfied with their ability / expertise. managed by friendly staff plus great service I would recommend them to anyone"
    Nancy Zhang responded:
    "Dear Roger, Thank you so much for your long-term trust and loyalty! We're thrilled to have been your go-to for new equipment, repairs, and updates over the years. It's fantastic to hear that you've always been completely satisfied with our ability and expertise. Our team is grateful for your kind words about our friendly staff and great service. Your recommendation means a lot to us. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your continued support of Advanced Computers!"
    Rating by: Roger  |  Rating posted: 27th Jan  |  Contact: Karen Zhang  |  Job date: Jan, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Roger27th JanMore details, one reply…
  • 95%
    "A warm and cheery welcome, followed by an informative proceedure as to the set up for repairs etc
    On completion of repairs technician answered my questions and confirmed the repairs completed.
    "
    Nancy Zhang responded:
    "Dear Rod, Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed a warm and cheery welcome, along with informative guidance on the setup for repairs. It's great to know that our technician addressed your questions and confirmed the completion of the repairs to your satisfaction. If you have any more inquiries or need assistance in the future, please feel free to reach out. We appreciate your feedback!"
    Rating by: Rod  |  Rating posted: 13th Jan  |  Contact: Not known - Refer Melissa Murray Reception  |  Job date: Nov, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Rod13th JanMore details, one reply…
  • 98%
    "Excellent customer service where the front of house was welcoming and kept me up to date of the progress of the job. Due to the unexpected it was going to take a little longer than schedulled, but with some skillful prompting from Melissa was completed on time in the end.
    "
    Nancy Zhang responded:
    "Dear David, Thank you for sharing your feedback! We're thrilled to hear that you experienced excellent customer service. Our front-of-house team, especially Melissa, takes pride in ensuring a welcoming atmosphere and keeping our customers informed about the job's progress. We appreciate your understanding regarding the unexpected delay, and we're glad that Melissa's skillful prompting played a role in completing the job on time in the end. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further comments or questions, feel free to reach out. Thanks again for choosing our services!"
    Rating by: David  |  Rating posted: 11th Jan  |  Contact: Melissa  |  Job date: Dec, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    David11th JanMore details, one reply…
  • 100%
    "Great service. Repaced battery in my 2016 Macbook Pro. All done in 4 hours. very happy. "
    Nancy Zhang responded:
    "Dear John, We appreciate you dedicating the time to share a review indicating 100% satisfaction! We're delighted to hear that you had a great experience with our service. It's fantastic to know that we could efficiently replace the battery in your 2016 MacBook Pro to your satisfaction, and all within a quick 4-hour timeframe. Your happiness is our priority, and we appreciate your trust in our services. If you ever have any more tech needs or questions, feel free to reach out. Thank you for choosing us, and we look forward to assisting you again in the future!"
    Rating by: John  |  Rating posted: 23rd Dec, 2023  |  Contact: Karen  |  Job date: Dec, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John23rd Dec, 2023More details, one reply…
  • 98%
    "Great efficient service. Keep me informed on the status of the job. Would contact Advanced Computers again if I have another issue. "
    Nancy Zhang responded:
    "Dear Karan, Thank you for your online rating. Looking forward to servicing you next time. Regards"
    Rating by: Karan  |  Rating posted: 11th Dec, 2023  |  Contact: Karen Zhang  |  Job date: Dec, 2023
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karan11th Dec, 2023More details, one reply…
  • 100%
    "Their service and turn around is excellent and they make themselves available to answer any questions. Their communication is first rate and they offer a super friendly, honest, and helpful service. I give them a 10 out of 10 rating."
    Nancy Zhang responded:
    "Dear Christopher, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Christopher  |  Rating posted: 16th Oct, 2023  |  Contact: Karen  |  Job date: Oct, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christopher16th Oct, 2023More details, one reply…
  • 100%
    "I've been going to Advanced Computers on the North Shore for many years, and they always provide great service at a fair price. They serviced my MacBook Pro recently, and they excelled once again - great communication and a great result.
    I thoroughly recommend them.
    "
    Nancy Zhang responded:
    "Dear Craig, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Craig  |  Rating posted: 26th Aug, 2023  |  Contact: Karen Zhang  |  Job date: Aug, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Craig26th Aug, 2023More details, one reply…
  • 100%
    "From Karen & Shirley at Reception to Danny the technician I received polite, friendly and professional service when my HP laptop needed the Outlook profile fixed. Work was completed very quickly and cost was reasonable.
    Would use again.
    "
    Nancy Zhang responded:
    "Dear Christine, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Christine  |  Rating posted: 26th Jul, 2023  |  Contact: Danny Zhang  |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christine26th Jul, 2023More details, one reply…
  • 95%
    "Very pleasant receptionist who handled it well and ensured I was not without my computer.Very pleased that my questions were listened to and acted on"
    Nancy Zhang responded:
    "Dear Martin, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Martin  |  Rating posted: 20th Jul, 2023  |  Contact: Melissa was the very helpful and proactive receptionist who handled it all for me Ive no idea of the technicalm person that did the actual repair sorry  |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Martin20th Jul, 2023More details, one reply…
  • 100%
    "We are proud to state that we have enjoyed receiving excellent service from Advanced Computers Northshore for over a decade now. From their earlier service centre at Link Drive to the present one at Triton Drive, we have got so many hardware and software issues addressed by their competent team to our complete satisfaction. We got major things: like replacing the motherboard, upgrading the hard drives to SSDs, upgrading an iPod classic, upgrading the operating systems, and repairing smartphones to minor things: like loose connections and resetting the BIOS and TV remotes. Above all, we get free advice and answers to all our questions.



    Kiran and Novey Pandit
    "
    Nancy Zhang responded:
    "Dear Kiran, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Kiran  |  Rating posted: 13th May, 2023  |  Contact: Karen Zhong and her team  |  Job date: May, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Images
    Kiran13th May, 2023More details, one reply…
  • 100%
    "I needed repairs to my Canon telephoto lens. Working with the company was excellent. From my initial contact to disussions during the repair process I was kept fully informed of the progress and also with the importation of parts needed to repair the lens. Since the lens has been returned to me I have found that the repairs have once again given me a fabulous clarity on the images I take which was missing before. Definitely would use this company again for any other repairs that I may need in the future."
    Nancy Zhang responded:
    "Dear Phil, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Phil  |  Rating posted: 25th Apr, 2023  |  Contact: Karen Zhang  |  Job date: Apr, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Phil25th Apr, 2023More details, one reply…
  • 100%
    "We have had a business relationship with Advanced computers since they set up their own business (seems like 20 years now?) and always found them fabulous to deal with. Prompt, reliable and well priced.Definately recommended."
    Nancy Zhang responded:
    "Dear Dean, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Dean  |  Rating posted: 17th Apr, 2023  |  Contact: Karen  |  Job date: Apr, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dean17th Apr, 2023More details, one reply…
  • 100%
    "We were assisted in a prompt polite and professional manner. The work on my laptop was done efficiently and before the quoted time. "
    Nancy Zhang responded:
    "Dear Rene, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Rene  |  Rating posted: 14th Apr, 2023  |  Contact: Melissa Murray   |  Job date: Apr, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rene14th Apr, 2023More details, one reply…
  • 100%
    "I just wanted to thank your company for the fantastic job the did on my laptop top Mac Book air water ????
    damage and especially the receptionist Melissa who help speed the process up and the courteous manner she brings to your company qith always a smile thanks again Melissa ... 10/10 prompt and professional
    "
    Nancy Zhang responded:
    "Dear Brendon, Thank you for your online rating. Looking forward to servicing you next time. Have a nice Easter!"
    Rating by: Brendon  |  Rating posted: 24th Mar, 2023  |  Contact: Melissa (receptionist)  |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brendon24th Mar, 2023More details, one reply…
  • 0%
    "SCAMMED! DO NOT RECOMMEND. I took my laptop in to get fixed for the first time. Was told they 'fixed the mainboard' however was still having problems after repair. So I took my laptop into an authorised Apple repairer and they found a NON-GENUINE apple battery in my laptop. ADVANCED COMPUTERS STOLE AND REPLACED MY MY BATTERY WITH A NON-GENUINE ONE! Very upset. No responsibility taken, very unprofessional - lying, no refund, no apology. Now having to pay double to get a genuine battery put back into my computer."
    Nancy Zhang responded:
    "Hi Piera, I believe my email reply has reached you. From our phone conversation and my written reply, I have outlined clearly that Advanced Computers has never serviced or replaced your Mac battery. My offer for your Mac to be returned for a final check was declined. The only service your Mac at Advanced Computers was a logic board repair with satisfaction warranty. I understood you are in a harsh financial position for an expensive quote from another service provider, however, I can NOT lie about this and fullfil your full refund request. You have all my contacts just in case further assistance is required."
    Rating by: Piera  |  Rating posted: 16th Mar, 2023  |  Contact: Advanced Computer Penrose Branch  |  Job date: Aug, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Piera16th Mar, 2023More details, one reply…
  • 100%
    "Personal contact was good (Melissa) and efficient. A pleasurable experience with progress information being provided promptly and estimated delivery date achieved ahead of schedule. I was very satisfied with the service."
    Nancy Zhang responded:
    "Dear don, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Don  |  Rating posted: 10th Mar, 2023  |  Contact: Unknown - contact Melissa Murray  |  Job date: Feb, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Don10th Mar, 2023More details, one reply…
  • 100%
    "We've been to Advanced Computers Penrose a number of times now, for both iPhone and Android phones, and my son's laptop. The service has been fantastic, and Melissa's communication/service at reception is brilliant. Pricing is competitive and better than other places we've enquired at."
    Nancy Zhang responded:
    "Dear Kim, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Kim  |  Rating posted: 10th Mar, 2023  |  Contact: Melissa Murray  |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kim10th Mar, 2023More details, one reply…
  • 98%
    "Great service again from Advanced computer.
    Melissa at reception is always very helpful.
    "
    Nancy Zhang responded:
    "Dear Michael, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Michael  |  Rating posted: 10th Mar, 2023  |  Contact: Melissa  |  Job date: Feb, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Michael10th Mar, 2023More details, one reply…
  • 100%
    "I had been noticing a reduction of usage time on my HP Laptop and so I contacted Karen to see if they could source a new battery. Within a few days they had it and within 1 hour they'd replaced the battery and I was back to having a battery that lasted all day. As always, a delightful team, great service and communication and quality work."
    Nancy Zhang responded:
    "Dear Gerard, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Gerard  |  Rating posted: 27th Feb, 2023  |  Contact: Karen Zhang  |  Job date: Feb, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gerard27th Feb, 2023More details, one reply…
  • 100%
    "Really great service. Efficient, clear communication and extremely helpful. I highly recommend Karen and the team at AC Northshore for all your tech concerns and purchases :) "
    Nancy Zhang responded:
    "Dear Neev, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Neev  |  Rating posted: 27th Feb, 2023  |  Contact: Karen and DannyZ   |  Job date: Feb, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Neev27th Feb, 2023More details, one reply…
  • 98%
    "I dealt in person with Melissa Murray and by e-mail with Nancy Zhang. both had excellent communication and Melissa could not have been more pleasant and obliging. Service was quick and professional. I left a dead TV to be assessed and subsequently bought a replacement TV from Advanced."
    Nancy Zhang responded:
    "Dear Peter, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Peter  |  Rating posted: 1st Feb, 2023  |  Contact: Melissa Murray  |  Job date: Jan, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Peter1st Feb, 2023More details, one reply…
  • 95%
    "I didn't mean to be, but I was a terrible client! I forgot my Apple ID, lost my access to my passwords, got some other key passwords wrong - I turned an easy job into a really difficult job. But William was AMAZING. Of course he is an expert - but he was also totally patient and persistent and managed to sort it all out for me! Thank you, William and the team at Advanced Computers. You did an amazing job for me and I'm most grateful! "
    Nancy Zhang responded:
    "Dear Clare, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Clare  |  Rating posted: 24th Jan, 2023  |  Contact: William  |  Job date: Jan, 2023
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Clare24th Jan, 2023More details, one reply…
  • 100%
    "Delighted with the service provided, all contact was with the lovely lady at the front desk, so I'm not sure who actually completed the repair.
    After ringing to see if they could assist, I dropped son's computer off for screen repair, was greeted warmly greeted and provided with all the information/ details. Emails received were clear and repair was completed and ready for collection as advised. We happened to be away so Melissa reached out to check out to let us know the Christmas dates, so I could coordinate collection.

    Thanks team!
    "
    Nancy Zhang responded:
    "Dear Emma, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: emma  |  Rating posted: 22nd Jan, 2023  |  Contact: emma gordon  |  Job date: Dec, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    emma22nd Jan, 2023More details, one reply…
  • 93%
    "I had an HP A4/A3 printer that required repair and unfortunately the new parts did not fix the problem so Karen went the extra mile to ensure that a replacement could be arranged ... and they supplied a new A4/A3 HP printer at the cost of the difference of the repair verse the value of the new unit."
    Nancy Zhang responded:
    "Dear Roger, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Roger  |  Rating posted: 21st Jan, 2023  |  Contact: Karen Zhang <[email protected]>  |  Job date: Jan, 2023
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    Roger21st Jan, 2023More details, one reply…
  • 100%
    "Great service. Helpful receptionist."
    Nancy Zhang responded:
    "Dear Terence, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Terence  |  Rating posted: 20th Jan, 2023  |  Contact: Terence Robert Johnstone  |  Job date: Dec, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Terence20th Jan, 2023More details, one reply…
  • 90%
    "Melissa and the team at Advance Computers are wonderful to deal with and very skilled at repairing Phones, Tablets and computers. "
    Nancy Zhang responded:
    "Dear Aubrey, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Aubrey  |  Rating posted: 19th Jan, 2023  |  Contact: Melissa Murray  |  Job date: Jan, 2023
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Aubrey19th Jan, 2023More details, one reply…
  • 100%
    "A great team and awesome service from Advanced Computers. Melissa was super helpful and pleasant to deal with on reception and William a great tech too.
    We had an issue with our TV remote which was quickly fixed and now the TV works super well. Thought we might have needed a new TV prior to visiting Advanced Computers - but no, it was an easy fix thanks to William & Melissa.
    Highly recommend these guys!
    "
    Nancy Zhang responded:
    "Dear Michelle, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Michelle  |  Rating posted: 19th Jan, 2023  |  Contact: William  |  Job date: Jan, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michelle19th Jan, 2023More details, one reply…
  • 100%
    "I received a first class service when I delivered my computers for service, The receptionist was friendly and helpful.
    I would have no hesitation in receommending Advanced Computers to anyone who needed quick and friendly service.
    "
    Nancy Zhang responded:
    "Dear John, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: John  |  Rating posted: 19th Jan, 2023  |  Contact: Melissa  |  Job date: Jan, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John19th Jan, 2023More details, one reply…
  • 100%
    "melissa the receptionist and William the Technion were both great to deal with sorted the laptop issues super quick highly recommend advanced comuters repair"
    Nancy Zhang responded:
    "Dear Mike, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: mike  |  Rating posted: 13th Jan, 2023  |  Contact: mike hanham  |  Job date: Jan, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    mike13th Jan, 2023More details, one reply…
  • 80%
    "Good prompt service at a tricky time of year. Noone wants to be phoneless for long While Ms frontdesk may not be a technical wizz she sure is an asset."
    Rating by: Mark  |  Rating posted: 11th Jan, 2023  |  Contact: Don't know  |  Job date: Jan, 2023
    Communication: 80%  |  Quality: 90%  |  Reliability: 100%  |  Value: 50%
    Mark11th Jan, 2023More details…
  • 100%
    "Great service, easy and fast to deal with.
    Melissa on reception made it extremely easy, I was informed the whole way through from the quote to the repair.
    I will be definitely be using them again!
    "
    Nancy Zhang responded:
    "Dear Vijay, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Vijay  |  Rating posted: 13th Dec, 2022  |  Contact: Sam  |  Job date: Dec, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Vijay13th Dec, 2022More details, one reply…
  • 100%
    "I was a very tough customer to deal with I can imagine from the amount of times I called in to clear something up or how I would try to negotiate how long it would take I was always met with a bubbly and helpful person on the other end who stayed calm and made me feel heard. Thank you for all your help."
    Nancy Zhang responded:
    "Dear Kiel, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Kiel  |  Rating posted: 29th Nov, 2022  |  Contact: Melissa Murray  |  Job date: Sep, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kiel29th Nov, 2022More details, one reply…
  • 100%
    "Great service. Good price. Melissa on reception kept me fully posted via email. Appreciate that. "
    Nancy Zhang responded:
    "Dear Jeremy, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Jeremy  |  Rating posted: 29th Nov, 2022  |  Contact: Advanced Computers  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jeremy29th Nov, 2022More details, one reply…
  • 95%
    "I was very happy with the work that Advanced Computers did to fix my TV. Great communication and very clear pricing upfront. I'm not sure exactly who did the work, but Melissa at reception was excellent to deal with and made the whole process seamless. Thanks team!"
    Nancy Zhang responded:
    "Dear Sam, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Sam  |  Rating posted: 29th Nov, 2022  |  Contact: Melisaa Murray  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Sam29th Nov, 2022More details, one reply…
  • 83%
    "A couple of the screws were cross threaded when replaced, they protrude from the back of the laptop case. One screw had not been replaced because the thread had been destroyed. The issue of the camera not working has been fixed but not so happy with the roughness of the reassembly of the laptop."
    Nancy Zhang responded:
    "Dear Grant, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Grant  |  Rating posted: 29th Nov, 2022  |  Contact: Unknown  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 50%  |  Reliability: 100%  |  Value: 80%
    Grant29th Nov, 2022More details, one reply…
  • 100%
    "I highly recommend Advanced Computers . The customer support is second to none and my iPad was repaired in super quick time. It needed lots doing and I was amazed that I could pick it up within 72 hours. Thank you so much Karen"
    Rating by: Jeannie  |  Rating posted: 12th Nov, 2022  |  Contact: Karen Zhang  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jeannie12th Nov, 2022More details…
  • 100%
    "Excellent prompt service. Great communication."
    Nancy Zhang responded:
    "Dear Noeleen, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Noeleen  |  Rating posted: 28th Oct, 2022  |  Contact: Karen Zhang  |  Job date: Oct, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Noeleen28th Oct, 2022More details, one reply…
  • 90%
    "Very professional, good communication, technically good, work done on time."
    Rating by: Jim  |  Rating posted: 24th Oct, 2022  |  Contact: James Clarke  |  Job date: Oct, 2022
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Jim24th Oct, 2022More details…
  • 98%
    "excellent service & work completed in expected time-frame.
    Knowledgeable staff
    "
    Nancy Zhang responded:
    "Dear Lyn, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Lyn  |  Rating posted: 27th Sep, 2022  |  Contact: ?  |  Job date: Sep, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Lyn27th Sep, 2022More details, one reply…
  • 0%
    "Terrible experience with this company, dropped my camera and lens off for a service and was told it will take 2 weeks to repair and clean both items. It took 18 weeks to get my camera back. Company never reached out to me with updates or to tell me of delays, I had to chase them up every time after hearing nothing and each time I get told ‘2 more weeks’. 0 communication and honesty. I use my camera for my business and not having my camera for this amount of time and not knowing when I am getting it back really impacted me, company refused to discount the service at all at pick up and did nothing to make up for terrible experience."
    Rating by: Bernadette  |  Rating posted: 23rd Sep, 2022  |  Contact: Karen  |  Job date: Sep, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Bernadette23rd Sep, 2022More details…
  • 100%
    "Great service"
    Nancy Zhang responded:
    "Dear Jon, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Jon  |  Rating posted: 19th Sep, 2022  |  Contact: Advanced Computers  |  Job date: Sep, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jon19th Sep, 2022More details, one reply…
  • 90%
    "Fantastic service"
    Nancy Zhang responded:
    "Dear Ricky, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Ricky  |  Rating posted: 19th Sep, 2022  |  Contact: Melissa Murray  |  Job date: Dec, 2021
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Ricky19th Sep, 2022More details, one reply…
  • 100%
    "Advanced computers are reliable/affordable/trustworthy. They diagnosed and fixed my PC fast. Reception is also great, they keep you up to date and fulfill requests. They are friendly and helpful. 10/10"
    Nancy Zhang responded:
    "Dear Troy, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Troy  |  Rating posted: 17th Sep, 2022  |  Contact: Sam (Technician) Melissa (Reception)  |  Job date: Aug, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Troy17th Sep, 2022More details, one reply…
  • 100%
    "I've used Advanced Computers with excellent service and communication several times over the years. Always helpful, professional and prompt. The quality and skill exhibited are both reassuring and produce intelligent and appropriate results and restoration of IT equipment.
    Highly recommended as the best and most approachable service I've encountered.
    Many thanks to the Advanced Computers team!!
    "
    Nancy Zhang responded:
    "Dear Chris, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Chris  |  Rating posted: 11th Sep, 2022  |  Contact: Chris Poland  |  Job date: Sep, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris11th Sep, 2022More details, one reply…
  • 100%
    "Having been 3-4 times to Advanced Computers Penrose having found Melissa the receptionist more than helpful each and every time i had an inquire or problem.Was introduced on two seperate times to young tec guys who cleard up any problem i had. Would recommend this company to any of my friends to have no hesitation toget work done there"
    Nancy Zhang responded:
    "Dear Andrew, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: aNDREW  |  Rating posted: 5th Sep, 2022  |  Contact: 2  |  Job date: Aug, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    aNDREW5th Sep, 2022More details, one reply…
  • 100%
    "I had a Janome sewing machine that was continually blowing internal fuses which was caused by a faulty mother PCB. Having approached numerous sewing machine repairers and been told that parts were unavailable and to throw it out I asked Advantage Computers for help. I found them very obliging and helpful. They attended to the problem in a timely manner keeping me informed of progress at all times.
    They stuck to the price quoted which made the repair economical.
    I do not hesitate to recommend them to anyone requiring printed circuit board and electronic device repairs.
    "
    Nancy Zhang responded:
    "Dear Warren, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Warren  |  Rating posted: 13th Aug, 2022  |  Contact: Karen Zhang  |  Job date: Aug, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Warren13th Aug, 2022More details, one reply…
  • 100%
    "Advanced Computers Ltd undertook the repair of my iPod, which was completed to my satisfaction and at a reasonable cost. Their Penrose Office Administrator Melissa Murray's communication was excellent and always immediate. I will have no hesitation dealing with this company in future."
    Nancy Zhang responded:
    "Dear Alan Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Alan  |  Rating posted: 1st Jun, 2022  |  Contact: Melissa Murray  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan1st Jun, 2022More details, one reply…
  • 100%
    "Great informed service. Quick and friendly."
    Nancy Zhang responded:
    "Dear William, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: William  |  Rating posted: 24th May, 2022  |  Contact: Melissa Murray  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    William24th May, 2022More details, one reply…
  • 100%
    "Just wanted to say it has been a complete pleasure dealing with Advanced Computers. Your communications with me have been clear and precise. The process was transparent from start to finish. And the repair job was 100% effective.
    Both you and Roger were courteous and professional. My every request was managed to my total satisfaction without any hesitation. I felt I was kept at the centre of every step of the process and have no hesitation in recommending Advanced Computers to friends and family.

    Thank you from a grateful customer.
    "
    Nancy Zhang responded:
    "Dear Talamat, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Talamat?vao Peteru  |  Rating posted: 6th Apr, 2022  |  Contact: Roger   |  Job date: Apr, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Talamat?vao Peteru6th Apr, 2022More details, one reply…
  • 100%
    "Great service from Advanced Computers, we have used them three times over a couple of years. Most recently they saved us money by repairing our laptop instead of us buying a new one. Better for the planet and pocket!"
    Nancy Zhang responded:
    "Dear Pauline, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Pauline  |  Rating posted: 28th Mar, 2022  |  Contact: Pauline Roberts  |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pauline28th Mar, 2022More details, one reply…
  • 95%
    "From arrival to the collection of products the service and communication from
    Melissa and Nancy wereChan friendly and professional in every way.

    Thank you very much will continue giving them my business."

    Nancy Zhang responded:
    "Dear Peter, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Peter  |  Rating posted: 11th Mar, 2022  |  Contact: Melissa Murry and Nancy Chan  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Peter11th Mar, 2022More details, one reply…
  • 100%
    "Awesome efficient service from the moment we walked through the door. Melissa was friendly and very helpful. She took our details and gave us an estimated timeframe for when we would be contacted about the total cost to repair our iPad screen and this information was sent out quickly.

    We were given 2 options for repair. Option 1 was to repair the screen and straighten the frame. Option 2 was a screen repair plus a new iPad frame. I asked about whether or not we would need option 2 as it was a lot more costly and we were told that this was not necessary and that the iPad would function perfectly but it was up to me. I went with option 1 which included screen repair and frame adjustment and the finished result was perfect. The frame was straightened and almost looks brand new which is great!

    The communication between us was very fast and the iPad was fixed earlier then the expected date. Would definitely recommend their services and I’ll return again should I need something repaired.
    "

    Nancy Zhang responded:
    "Dear Tiana, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Tiana  |  Rating posted: 5th Mar, 2022  |  Contact: Melissa  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tiana5th Mar, 2022More details, one reply…
  • 100%
    "Melissa on the desk of Advance Computers was friendly and efficient, keeping me informed on the progress of the repair. In fact a most pleasant and helpful person, especially as we were still in lock down."
    Nancy Zhang responded:
    "Dear Anne, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Anne  |  Rating posted: 4th Mar, 2022  |  Contact: Melissa Murray  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anne4th Mar, 2022More details, one reply…
  • 100%
    "Great company, very reasonable charge and fair. Emailed you the quote, and options available.
    Did a great job, checked the phone and emailed what he had found wrong, and also included the prices.
    "
    Rating by: Judy  |  Rating posted: 3rd Mar, 2022  |  Contact: Unknown  |  Job date: Jan, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Judy3rd Mar, 2022More details…
  • 100%
    "Great service, very reasonable cost and the job was completed well ahead of schedule.

    Melissa on reception was very helpful and friendly too."

    Nancy Zhang responded:
    "Dear Troy, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Troy  |  Rating posted: 3rd Mar, 2022  |  Contact: Melissa Murray  |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Troy3rd Mar, 2022More details, one reply…
  • 100%
    "Karen fixed my laptop after it crashed. She completed the repair in less than half the time she originally quoted, kept me informed throughout, and cleaned it beautifully.
    I totally recommend Karen (Rosedale) and Advanced Computers and will not hesitate to use them again.
    "
    Nancy Zhang responded:
    "Dear Arol, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: arol  |  Rating posted: 3rd Mar, 2022  |  Contact: Karen Zhang  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    arol3rd Mar, 2022More details, one reply…
  • 100%
    "I sent in a camera for servicing - Melissa was exceptional in her level of attention to detail, service and her prompt response to my questions. She is a credit to the company! (and of course the work on my camera and lens was also fantastic! - thanks team)"
    Nancy Zhang responded:
    "Dear ingrid, Thank you for your online rating. Looking forward to servicing you next time. Have a nice long weekend!"
    Rating by: Ingrid  |  Rating posted: 15th Feb, 2022  |  Contact: Melissa Murray  |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ingrid15th Feb, 2022More details, one reply…
  • 100%
    "Thank you so much to Melissa and the Team. Truly appreciate your time and patience Melissa for handling my queries and repairs. Will definitely recommend to family and friends."
    Nancy Zhang responded:
    "Dear Charlotte, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Charlotte  |  Rating posted: 14th Feb, 2022  |  Contact: Melissa  |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Charlotte14th Feb, 2022More details, one reply…
  • 100%
    "The first time I came into Advanced Computers was the first time I'd actually had to part with my work computers and livelihood in my entire career,
    I was nervous and apprehensive at first,
    expressing my concerns and list of frustrating problems,
    But Melissa made it all so easy and sorted me out in no time flat.
    Quick, easy, stress free, great follow up.
    A professional friendly team who know their game and knock it out of the park :)
    "
    Nancy Zhang responded:
    "Dear Vinny, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Vinny  |  Rating posted: 8th Feb, 2022  |  Contact: Melissa Deacon  |  Job date: Jan, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Vinny8th Feb, 2022More details, one reply…
  • 5%
    "Tried to fix my PC,said they did but they did not,its still corrupted,went to sell the repaired computer and it crashed after making sure with Advanced Computers I had the wording for the advert correct"
    Nancy Zhang responded:
    "Hi Stephen, thank you for returning the PC, which was found new fault due to wear and tear. We are still waiting for your approval to fix it. Have a nice day! "
    Rating by: stephen  |  Rating posted: 21st Jan, 2022  |  Contact: melissa murray  |  Job date: Dec, 2021
    Communication: 10%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    stephen21st Jan, 2022More details, one reply…
  • 83%
    "Excellent repair job done on my Sony stereo as CD player not working."
    Nancy Zhang responded:
    "Hi Julie, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend"
    Rating by: Julie  |  Rating posted: 21st Jan, 2022  |  Contact: don't know  |  Job date: Jan, 2022
    Communication: 80%  |  Quality: 90%  |  Reliability: 90%  |  Value: 70%
    Julie21st Jan, 2022More details, one reply…
  • 100%
    "Super helpful. Excellent service and Melissa went above and beyond. Will definitely use again. Thanks so much "
    Nancy Zhang responded:
    "Hi Martin, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend"
    Rating by: Martin  |  Rating posted: 21st Jan, 2022  |  Contact: Melissa was the key contact  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Martin21st Jan, 2022More details, one reply…
  • 100%
    "Took my laptop to be fixed, it got fixed.
    Only dealt with the receptionist, friendly and efficient.
    "
    Nancy Zhang responded:
    "Merry Christmas Ben, Thank you for your online rating. Looking forward to servicing you next time. Have a wonderful holiday!"
    Rating by: Ben  |  Rating posted: 23rd Dec, 2021  |  Contact: Reception  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ben23rd Dec, 2021More details, one reply…
  • 100%
    "William Luk was my first of contacts with Advanced Computers when I called them. Through out the process he was professional, patient and easy to deal with. Would definitely recommend Advanced Computers to friends and family."
    Nancy Zhang responded:
    "Merry Christmas Steven, Thank you for your online rating. Looking forward to servicing you next time. Have a wonderful holiday!"
    Rating by: Steven  |  Rating posted: 22nd Dec, 2021  |  Contact: William Luk  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steven22nd Dec, 2021More details, one reply…
  • 100%
    "Just had my wife's repaired here, the service was great and friendly customer service person.
    I would highly recommend this business in the future too anyone wanting phone repairs done.
    Thanks again for the fast and friendly service with a smile. Another happy to return customer. Thanks Melissa
    Wayne
    "
    Nancy Zhang responded:
    "Merry Christmas Wayne, Thank you for your online rating. Looking forward to servicing you next time. Have a wonderful holiday!"
    Rating by: Wayne  |  Rating posted: 20th Dec, 2021  |  Contact: Melissa  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wayne20th Dec, 2021More details, one reply…
  • 100%
    "Melissa the receptionist handled the extensive correspondence and complex manoeuvres with charm and grace! More than that - with promptitude and efficiency.
    The expected time for return delivery was beaten, and the mechanical work
    has proved very efficient! Thank you.
    "
    Nancy Zhang responded:
    "Merry Christmas Adrian, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: adrian  |  Rating posted: 20th Dec, 2021  |  Contact: Melissa  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    adrian20th Dec, 2021More details, one reply…
  • 95%
    "I took in 2 ipads on Tuesday 30th November to correct a problem with signing in .

    The receptionist was very helpful and was happy to line up the job for diagnosis - stating they would provide a quote on Thursday 2nd December. I paid a deposit - no issue with that.

    The quote was provided in terms of the arrangement and accepted. The job undertaken on the Thursday for the additional payment. The job was completed to my satisfaction and not expensive in the scheme of things - at $210.
    "

    Nancy Zhang responded:
    "Merry Christmas Tom, Thank you for your online rating. Looking forward to servicing you next time. Have a wonderful holiday!"
    Rating by: Tom  |  Rating posted: 8th Dec, 2021  |  Contact: Melissa at Reception and the Technician  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Tom8th Dec, 2021More details, one reply…
  • 100%
    "Awesome experience, quick responses, on time and will help you sort out a payment plan. Left my messages old ps2 looking brand new"
    Nancy Zhang responded:
    "Hi Rhyan Thank you for your online rating. Looking forward to servicing you next time. Have a nice day"
    Rating by: Rhyan  |  Rating posted: 8th Dec, 2021  |  Contact: Melissa   |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rhyan8th Dec, 2021More details, one reply…
  • 100%
    "Fantastic service.
    Melissa was very good, she communicated with me well, and made sure the work was done on time, efficiciently, and let me know as soon as the part had come in, and even organised a very short time when i could come in and get my computer repaired.
    Never wil i send my computer to Pb tech who sent it to lenovo again, but will send to you, and after quite a terrible experience elsewhere, i am very pleased with the service here.
    "
    Nancy Zhang responded:
    "Hi Yvette, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day"
    Rating by: Yvette  |  Rating posted: 8th Dec, 2021  |  Contact: Service was done by William, reception was Melissa  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Yvette8th Dec, 2021More details, one reply…
  • 100%
    "Karen and the team have helped me with my very old iMac for many years with excellent advice. They have kept it going for over 18years until its retirement this year. To an aged person computers can be very confusing so many thanks to Karen and the team for their professionalism and friendly service."
    Nancy Zhang responded:
    "Hi June, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: June  |  Rating posted: 30th Nov, 2021  |  Contact: Karen  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    June30th Nov, 2021More details, one reply…
  • 100%
    "What a combination...Efficiency plus wonderful service!
    I am recommending William and Melissa anytime - all the time!
    Exceeded my expectations.

    "

    Nancy Zhang responded:
    "Hi Melissa, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Ian  |  Rating posted: 29th Nov, 2021  |  Contact: William/Melissa  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ian29th Nov, 2021More details, one reply…
  • 100%
    "Thank you Advanced Computers for ensuring i had everything i needed to know before, during and after the repair of my Playstation 4 Pro. As stressful as these times have been for me and my family in regards to covid, it was such a relief to be taken care of by reception staff member Melissa Murray.
    She left no stone un-turned and would reply to my emails quick fast with all the info i needed. I do not think i would of went ahead with the repairs due to the cost if not for the positive interactions I had with Melissa. I would be inclined to refer friends and family to Advanced Computers because of the service i received. Thanks you.

    Kind regards

    Taleni
    "
    Nancy Zhang responded:
    "Dear Taleni, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend"
    Rating by: Taleni Tufuga  |  Rating posted: 20th Nov, 2021  |  Contact: Melissa Murray/Rez Abellana  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Taleni Tufuga20th Nov, 2021More details, one reply…
  • 100%
    "Melissa was fantastic through the whole process. She was clear about what would happen and when I would expect to hear next steps with the problem. Communication back was on time and with options to resolve the issue. Melissa also followed up after the initial email to ask if I needed more information.
    The engineer who worked on my issue (don't know name - sorry) was also very helpful when I collected the new computer and asked about back up etc. Great experience all round. Thank you.
    "
    Nancy Zhang responded:
    "Hi Tom, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Tom  |  Rating posted: 19th Nov, 2021  |  Contact: Melissa Murray and engineer  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tom19th Nov, 2021More details, one reply…
  • 100%
    "Great, quick and efficient service. Managed to save all our date from crashed hard drive."
    Nancy Zhang responded:
    "Hi Tim, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Tim  |  Rating posted: 9th Nov, 2021  |  Contact: Melissa Murray  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tim9th Nov, 2021More details, one reply…
  • 75%
    "Service was great, sorted out the problem, would recommend them for sure."
    Nancy Zhang responded:
    "Hi Robyn, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend"
    Rating by: Robyn  |  Rating posted: 5th Nov, 2021  |  Contact: Terrance  |  Job date: Nov, 2021
    Communication: 90%  |  Quality: 80%  |  Reliability: 50%  |  Value: 80%
    Robyn5th Nov, 2021More details, one reply…
  • 100%
    "Really efficient and helpful, particularly Melissa on the front desk. Thank you for putting everything back to how it was before the Big Sur upgrade corrupted my disk Grrrrrr."
    Nancy Zhang responded:
    "Hi Wendy, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Wendy  |  Rating posted: 4th Nov, 2021  |  Contact: William  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wendy4th Nov, 2021More details, one reply…
  • 100%
    "Each step of the process I received awesome service and I was so very happy that you were able to fix my TV. Extremely easy to book in and have repaired even during lockdown and great communication at each step. Thank you so much!"
    Nancy Zhang responded:
    "Hi Kelly, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Kelly  |  Rating posted: 4th Nov, 2021  |  Contact: Melissa Murray  |  Job date: Oct, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kelly4th Nov, 2021More details, one reply…
  • 88%
    "Great Customer Service from Melissa, the Customer service person. She kept me in the loop while my camera was being fixed and kept me updated even as we entered into Lockdown. I really enjoyed their services. "
    Nancy Zhang responded:
    "Hi Michael, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: michael Poh  |  Rating posted: 3rd Nov, 2021  |  Contact: Melissa  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 70%  |  Value: 80%
    michael Poh3rd Nov, 2021More details, one reply…
  • 100%
    "The service was excellent relating to comms on the job and when I requested if it could be done asap, it was with no hassles which was appreciated. Great reception service with smile as well. Totally recommend and my kids are enjoying their devices. Thanks Damien"
    Nancy Zhang responded:
    "Hi Damien, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Damien  |  Rating posted: 3rd Nov, 2021  |  Contact: Melissa  |  Job date: Oct, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Damien3rd Nov, 2021More details, one reply…
  • 93%
    "Great communication, fast and efficient service too.
    Cheers!
    "
    Nancy Zhang responded:
    "Hi Joshua, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Joshua  |  Rating posted: 29th Oct, 2021  |  Contact: Melissa Murray  |  Job date: Oct, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    Joshua29th Oct, 2021More details, one reply…
  • 100%
    "Melissa is so accommodating and knows her job well."
    Nancy Zhang responded:
    "Hi Victor, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Victor  |  Rating posted: 22nd Oct, 2021  |  Contact: Melissa  |  Job date: Oct, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Victor22nd Oct, 2021More details, one reply…
  • 98%
    "Great IT company to work with.
    Very helpful with computers and phones.
    "
    Rating by: Aubrey  |  Rating posted: 22nd Oct, 2021  |  Contact: Not sure   |  Job date: Oct, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Aubrey22nd Oct, 2021More details…
  • 95%
    "Advanced Computers was really helpful and very quick fixing my Mac, I was able to drop off and pick up the next day. "
    Nancy Zhang responded:
    "Hi Sarah, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Sarah  |  Rating posted: 1st Oct, 2021  |  Contact: Karen  |  Job date: Sep, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Sarah1st Oct, 2021More details, one reply…
  • 100%
    "Fast, easy and reasonably priced computer parts & repairs, five stars, thanks"
    Nancy Zhang responded:
    "Hi Paul, Thank you for your online rating. Looking forward to servicing you next time. Keep safe!"
    Rating by: Paul  |  Rating posted: 23rd Aug, 2021  |  Contact: Karen  |  Job date: Aug, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul23rd Aug, 2021More details, one reply…
  • 95%
    "Excellent and very prompt response. Lots of assistance with my laptop from the very helpful and friendly team."
    Nancy Zhang responded:
    "Hi Isabel, Thank you for your online rating. Looking forward to servicing you next time. Keep safe!"
    Rating by: Isabel  |  Rating posted: 23rd Aug, 2021  |  Contact: Karen  |  Job date: Aug, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Isabel23rd Aug, 2021More details, one reply…
  • 100%
    "Excellent service. Thanks guys. Great job."
    Nancy Zhang responded:
    "Hi Alan, Thank you for your online rating. Looking forward to servicing you next time. Keep Safe!"
    Rating by: Alan  |  Rating posted: 23rd Aug, 2021  |  Contact: Karen  |  Job date: Aug, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan23rd Aug, 2021More details, one reply…
  • 100%
    "First class computer service. Fast, efficient, friendly. Recommend of all you Apple needs."
    Nancy Zhang responded:
    "Hi Mark, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Mark  |  Rating posted: 5th Aug, 2021  |  Contact: Karen  |  Job date: Aug, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark5th Aug, 2021More details, one reply…
  • 95%
    "Quick diagnosis of the fault and repaired in half the time quoted"
    Nancy Zhang responded:
    "Hi Dave, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Dave  |  Rating posted: 16th Jul, 2021  |  Contact: Karen Zhang  |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Dave16th Jul, 2021More details, one reply…
  • 100%
    "Very professional and great customer service from Melissa. Kept me well informed and answered my queries in a quick and professional manner. Very friendly staff. My mac feels and looks brand new, water damaged screen and camera issue resolved. Highly recommended."
    Nancy Zhang responded:
    "Hi Fa'aolataga, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Fa'aolataga Vao  |  Rating posted: 1st Jul, 2021  |  Contact: Melissa and William  |  Job date: Jul, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Fa'aolataga Vao1st Jul, 2021More details, one reply…
  • 98%
    "William was very through, and worked very hard to get all functions working properly. He installed new hard drive and then replaced all files and folders, a big job because there was over 2 TB of files.

    He was very patient and highly skilled."

    Nancy Zhang responded:
    "Hi Graham, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Graham  |  Rating posted: 13th Jun, 2021  |  Contact: William  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Graham13th Jun, 2021More details, one reply…
  • 95%
    "TV needed repair, completed, paid for and collected, however when paired with another device, part of the initial problem reappeared. Advanced computers completed second repair at no charge. They were pleasant and courteous at all times."
    Nancy Zhang responded:
    "Hi Elizabeth, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Elizabeth  |  Rating posted: 1st May, 2021  |  Contact: Karen  |  Job date: Apr, 2021
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Elizabeth1st May, 2021More details, one reply…
  • 95%
    "They did an amazing job. My laptop screen was damaged beyond belief. They replaced the screen and even cleaned up my laptop very quickly, not to mention how friendly and helpful they were."
    Nancy Zhang responded:
    "Hi Adriano, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Adriano  |  Rating posted: 16th Apr, 2021  |  Contact: Advanced Computers Penrose  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Adriano16th Apr, 2021More details, one reply…
  • 100%
    "The people at Advances Computers were very professional, polite and know their stuff. I now have my Mac laptop working at an optimal level for work."
    Nancy Zhang responded:
    "Hi John, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: John  |  Rating posted: 16th Apr, 2021  |  Contact: Advanced Computers  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John16th Apr, 2021More details, one reply…
  • 13%
    "Disputes Tribunal Rule Against Advanced Computers.

    Avoid this company at all costs. I put my phone in for BOARD REPAIR with explicit instructions that the data must be retained. Over a week later the phone was ready but they replaced the board removing my data. I told them to put the original board back in so it could be sent to Apple for data recovery as this was not what I had instructed.
    The phone arrived at apple and they open it to find the phone is an absolute mess, missing half its parts the other half has been damaged, the phone is now written off.

    To make it worse Advanced computers that are trading as Apple approved/accredited are actually not so my warranty has been voided, this was proven by Apple (Certification lasts 364 days, Advanced computers latest was 2017. The technician that worked on my phone was not even certified).

    Advanced computers accepted negligence but refused to pay out for the replacement cost of the phone so I had to take them to tribunal. They lost and were found to be in breach of the Consumers Guarantees act by doing such as terrible “repair” job and in breach of the Fair Trading act through misleading advertising on their website and storefront signage. They were ordered to pay out the cash value of the phone. This whole process took just under 12 months even though they admitted fault soon after damaging it.

    And before Advanced computers respond to this review about not preserving data I will state what the referee stated. “If Mr. Manzi has contract Advanced computers to repair the device and part of the contract is to preserve the data, Advanced computers cannot have a contract that contradicts Mr. Manzi’s contract as that would be a red herring”

    Do not use this company, they will not only lie to you but as I found out they will also lie in court.

    If you have experienced anything similar with Advanced Computers, implore you to not let them get away with it go through the process. It takes a while but it is worth it in the end.

    TLDR: Took my phone to Advanced Computers for repair as they advertised that they were Apple accredited/approved, they destroyed it and I took them to tribunal as they refused to pay out for a replacement, they lost as they were in breach of the Fair Trading Act and the Consumers Guarantees Act.
    "

    Nancy Zhang responded:
    "Hi James, Thank you for sharing this information. Sorry to hear that Advanced Computers couldn't meet your satisfaction in this occasion. From the other side, here is a different version to share. A physical damaged faulty phone was sent in for repair, and the repair decision was changed from hardware repair to data recovery, which was failure due to physical damage. Then the repair was canceled. The iPhone was rush to be picked up right before level 4 lock down, when our Apple certified technician was depressed. A claim of a brand new latest version iPhone was declined by the court. Advanced computers respect the court decision, but still couldn't help an angry customer calm down. We feel sorry about this. Please keep smiling. Thank you for your time. "
    Rating by: James  |  Rating posted: 5th Apr, 2021  |  Contact: Arthur  |  Job date: Mar, 2020
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    James5th Apr, 2021More details, one reply…
  • 100%
    "Keyboard problem efficiently fixed while I waited. Superb!!"
    Nancy Zhang responded:
    "Hi Robert, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Robert  |  Rating posted: 1st Apr, 2021  |  Contact: Don't know  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robert1st Apr, 2021More details, one reply…
  • 95%
    "All staff were very helpful- the job was completed in a timely manner and the only delay was caused by the fact that I was out of town for three weeks
    I was very happy with the service I received
    "
    Nancy Zhang responded:
    "Hi June, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: June  |  Rating posted: 24th Mar, 2021  |  Contact: William  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    June24th Mar, 2021More details, one reply…
  • 100%
    "Hi
    I was very impressed with the repair of the repair of the iPhone X. This repair was used as a trial repair and there may be an opportunity for more work for you. Will you be open to this extra work? Many thanks
    Best regards
    "
    Nancy Zhang responded:
    "Hi Peter, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Peter-John  |  Rating posted: 23rd Mar, 2021  |  Contact: William Luk  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter-John23rd Mar, 2021More details, one reply…
  • 100%
    "AWESOME to get my camera repaired so quickly, no complaints here. "
    Nancy Zhang responded:
    "Hi Daina, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: Daina  |  Rating posted: 18th Mar, 2021  |  Contact: Arnel  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Daina18th Mar, 2021More details, one reply…
  • 100%
    "Took my computer into get fixed as would not start up as I have been their before
    The receptionists was so helpful and left computer there to get a quote.
    The quote came back in the time they said and i got it repaired in a timely manner.
    The service was 1st class and William was very obliging. Well recommended this company

    "

    Nancy Zhang responded:
    "Hi Anthony, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Anthony Cutfield  |  Rating posted: 10th Mar, 2021  |  Contact: William  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anthony Cutfield10th Mar, 2021More details, one reply…
  • 100%
    "William was very helpfull and solved the problem in no time at all."
    Nancy Zhang responded:
    "Hi John, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: John  |  Rating posted: 24th Feb, 2021  |  Contact: William  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John24th Feb, 2021More details, one reply…
  • 100%
    "From the receptionist Melissa through to William the technician the service was excellent...both staff were very helpful and went out of their way to support me with my special requests. Since I live rurally outside of Auckland I was not keen on using the courier to deliver my laptop, however I need not have been concerned as all went according to plan....I’m happy to recommend Advance Computers who I found online through googling my request."
    Nancy Zhang responded:
    "Hi Matewiki, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Matewiki  |  Rating posted: 19th Feb, 2021  |  Contact: Wilkiam  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matewiki19th Feb, 2021More details, one reply…
  • 100%
    "I sent my canon to them to repair as it was not focusing correctly. They informed me every step of the way, when the piece was expected to arrive in NZ etc. Excellent, caring communications! Good job. (Finished earlier than anticipated, even better!)"
    Nancy responded:
    "Hi Bev, Thank you for your online rating. Looking forward to servicing you next time. Have a nice evening!"
    Rating by: bev  |  Rating posted: 25th Jan, 2021  |  Contact: Advances Computers Penrose  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    bev25th Jan, 2021More details, one reply…
  • 100%
    "I am so-so grateful for your service,
    consideration and attention given with my Nikon camera.

    Please convey my thanks to the tech team who fixed it.
    "

    Nancy responded:
    "Hi Jackie, Thank you for your online rating. Looking forward to servicing you next time. Have a nice weekend!"
    Rating by: Jackie  |  Rating posted: 15th Jan, 2021  |  Contact: Jackie McCann  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jackie15th Jan, 2021More details, one reply…
  • 100%
    "We had a broken Ipod that no one in the South Island seemed to be able to fix. After being in contact with Advanced Computers, communication was quick as was their service. Ipod is now back & looking brand new.
    Thoroughly recommend these guys to anyone.
    Thank You so much
    "
    Nancy responded:
    "Hi Modana, thank you for your online rating. Looking forward to servicing you next time. Keep safe."
    Rating by: Modana Dowling   |  Rating posted: 1st Sep, 2020  |  Contact: Karen   |  Job date: Sep, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Modana Dowling 1st Sep, 2020More details, one reply…
  • 100%
    "Lori was a very nice and very communicative person. Always replied quickly and told me all the information that I was looking for at the time. 10/10 for Lori and for this business!"
    Nancy responded:
    "Hi Kason, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Kason  |  Rating posted: 1st May, 2020  |  Contact: Lori Yau  |  Job date: Apr, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kason1st May, 2020More details, one reply…
  • 100%
    "I felt the level of service and feedback from this company was very prompt and professional when assessing damage to my camera after dropping it into mud on a recent trip to Stewart Island. They made the whole process very easy and stress-free and provided a comprehensive electronic report which I was able to forward to my insurance company. Highly recommended."
    Nancy responded:
    "Hi Helen, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Helen  |  Rating posted: 23rd Jan, 2020  |  Contact: Amanda Hubley  |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Helen23rd Jan, 2020More details, one reply…
  • 100%
    "“Very satisfied. A challenging recording-studio PC upgrade that required integration with older legacy hardware and drivers. Karen and her team at Wairau Park branch were patient and efficient.
    Highly recommended”. Mike
    "
    Nancy responded:
    "Hi Mike, Thank you for your online rating. Glad to see everything we have done meets your satisfaction. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Mike  |  Rating posted: 19th Nov, 2019  |  Contact: Karen  |  Job date: Nov, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike19th Nov, 2019More details, one reply…
  • 95%
    "The technician that serviced my old Home Theatre was great. He tested the speakers and sorted out the two wires that had been dislodged very quickly. My PC was also serviced at the Wairau business and I was so pleased that I was able to get it back with all the settings intact with downloads still available too. It is a real downer when you have to start from scratch after a Hard Disk crash and have to spend a lot of time getting the programs again. Thanks so much for all of your efforts Advanced Computers."
    Nancy responded:
    "Hi Steve, Thank you for your online rating. Glad to see everything we have done meets your satisfaction. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Steve  |  Rating posted: 13th Oct, 2019  |  Contact: Steve Morgan  |  Job date: Oct, 2019
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Steve13th Oct, 2019More details, one reply…
  • 48%
    ""Not recommended to use them.
    my xbox failed Oct 2018 and they got it going for $300. ouch!.
    5 months later exact same part failed. told me warranty was only 3 months . ouch again.
    i questioned why the exact same part failed again- they "fixed the puncture but not removing the nail".
    we emailed back and forward for a week then they said it was another part causing the issue. i questioned why that wasnt picked up in oct 2018.
    AC then claimed the other part [ external power adapter] tested ok first time, but not this time. Yeah, right.

    i questioned why this new information was missing from the 2nd repair quote. No response to that. surely they'd have mentioned such an important detail at the time ?

    in my opinion AC have no idea why it keeps failing.

    I said They made up the external power adapter testing ok in Oct 2018 but causing the internals to fail in march 2019. made it up as the conversation went to, to avoid a refund, or free repair. No response to that.

    And they know that as they've already got the money, there's nothing you can do about it."
    "
    Nancy responded:
    "Hi Colin, thank you for your review and feedback. Our team has high work ethic. We wouldn't quote a power adapter in Oct 2018 since it was working perfectly at that time. After 5 months, the unit was found faulty and the power adapter stopped working too. The device working condition relies on how it has been used and looked after, which is out of our control. If it was damaged by surge, we could assist on insurance claim if you have insurance cover. Thank you for your time. Please feel free to contact us if we could be of any further assistance. Have a nice day!"
    Rating by: colin  |  Rating posted: 25th Mar, 2019  |  Contact: nancy zhang  |  Job date: Mar, 2019
    Communication: 80%  |  Quality: 10%  |  Reliability: 90%  |  Value: 10%
    colin25th Mar, 2019More details, one reply…
  • 75%
    "Living some distance from the service provider generates a little caution. Especially if you have never used them before. Riley at Advanced Computers provided us with a professional , helpful manner that I would recommend to anyone. The speed in which they tackled our problem was also very pleasing. Thank you guys , I guess that's why you are called Advanced."
    Nancy responded:
    "Hi Steve, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: steve  |  Rating posted: 14th Mar, 2019  |  Contact: riley soon  |  Job date: Mar, 2019
    Communication: 80%  |  Quality: 70%  |  Reliability: 80%  |  Value: 70%
    steve14th Mar, 2019More details, one reply…
  • 100%
    "I found Arnel extremely helpful and knowledgeable when he was attending to my queries and he went out of his way to help me with my issues that I had with my camera"
    Nancy responded:
    "Hi Keith, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: keith  |  Rating posted: 4th Dec, 2018  |  Contact: Arnel  |  Job date: Dec, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    keith4th Dec, 2018More details, one reply…
  • 100%
    "Very knowledgeable, friendly staff and nothing was too much trouble to explain. My problem was recovery of data from a faulty computer that was important to me and I am more than satisfied with the quality of the work and the most reasonable charge for the whole job. I would have no hesitation in recommending the abilities of Jonathon to anyone. "
    Nancy responded:
    "Hi Don, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Don  |  Rating posted: 15th Nov, 2018  |  Contact: Don Stockman  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Don15th Nov, 2018More details, one reply…
  • 100%
    "Friendly staff with fantastic communication, job completed on time at specified cost.
    Also willing to listen to and answer my "dumb" IT questions!
    Highly recommended.
    "
    Nancy responded:
    "Hi Greg, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Greg  |  Rating posted: 13th Nov, 2018  |  Contact: Greg Drower  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Greg13th Nov, 2018More details, one reply…
  • 100%
    "Awesome customer service! Quick, responsive, friendly and not condescending at all..."
    Nancy responded:
    "Hi Rebecca, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Rebecca  |  Rating posted: 8th Nov, 2018  |  Contact: Riley  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebecca8th Nov, 2018More details, one reply…
  • 98%
    "Jonathan came to my home to correct some problems that I was having with my computer, he has been to my own on a few occasions to help me out in the past. He he is the most helpful, friendly and expert person that I have ever dealt with and I hope that he will always be available with your Company if I ever need him again. "
    Nancy responded:
    "Hi Myra, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Myra  |  Rating posted: 7th Jun, 2018  |  Contact: Jonathan  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Myra7th Jun, 2018More details, one reply…
  • 100%
    "First class service, fixed the problem with my MacBook immediately. Understood the need for help. Were very polite, informative and helpful. Great work guys"
    Nancy responded:
    "Hi Joy, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Joy  |  Rating posted: 23rd Feb, 2018  |  Contact: Lovish Bhardwaj  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joy23rd Feb, 2018More details, one reply…
  • 100%
    "I was very satisfied with the way Arnel cleaned the fungi and dirt inside my lenses. I was given the proper feed back and update with the services done."
    Nancy responded:
    "Hi Ralph, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Ralph Piezas  |  Rating posted: 20th Feb, 2018  |  Contact: Arnel  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ralph Piezas20th Feb, 2018More details, one reply…
  • 90%
    "."
    Nancy responded:
    "Hi Barbara, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Barbara  |  Rating posted: 29th Jan, 2018  |  Contact: Aieleen Bautista  |  Job date: Jan, 2018
    Communication: 70%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Barbara29th Jan, 2018More details, one reply…
  • 100%
    "I have used this company for a while now and always find them very easy to deal with and they always complete jobs in a very quick time.

    "

    Nancy responded:
    "Hi Garth, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Garth  |  Rating posted: 15th Jan, 2018  |  Contact: Lovish  |  Job date: Jan, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Garth15th Jan, 2018More details, one reply…
  • 100%
    "Advanced computers are my go to company whenever there are issues with laptops.
    Great diagnostic appraisal.
    "
    Nancy responded:
    "Hi Colin, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Colin  |  Rating posted: 15th Jan, 2018  |  Contact: Colin  |  Job date: Jan, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Colin15th Jan, 2018More details, one reply…
  • 5%
    "A waste of time going to them. Took six days to diagnose the problem with my iPad and return it to me. Didn�t tell me any more about the problem than I told them when I dropped it off. I had to chase them for updates. Poor service. "
    Rating by: Ivan  |  Rating posted: 20th Dec, 2017  |  Contact: Various  |  Job date: Dec, 2017
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 0%
    Ivan20th Dec, 2017More details…
  • 100%
    "Excellent prompt service. Pointed out something that didn't have to be done and saved us some money. Highly recommended."
    Nancy responded:
    "Hi Simon, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Simon  |  Rating posted: 14th Nov, 2017  |  Contact: Aileen Bautista  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Simon14th Nov, 2017More details, one reply…
  • 100%
    "Excellent service and communication, job completed in the timeframe given, old computer wasn't a problem. I thought the charge was reasonable and used their same-day service. Am happy to recommend this company and will return with any future problems."
    Nancy responded:
    "Hi Natalie, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Natalie  |  Rating posted: 10th Nov, 2017  |  Contact: Aileen  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Natalie10th Nov, 2017More details, one reply…
  • 100%
    "Just thought that I should give some feedback on Advanced Computers as regarding the servicing and repair of digital camera’s. First off I have no ties with this company and it has been the first time I have used them. Basically my back up Nikon body: a D600 stopped working after a hefty knock while within its bag, so needed repairing and as Advanced Computers were close to where I live I thought I would give them a try; so this is how it went:
    I took the Camera in on Thursday and paid the $50 deposit, which acts as a payment for the initial teardown and quote (the $50 becomes part of your bill should you choose to go ahead and have the repair made).

    I received the quote on the Friday, which for reference the costs were, as per quote pasted below:

    Mainboard assembly unit faulty, replacement required, plus camera cleaning and maintenance required.

    $554 incl Gst -Inspection

    Cost break down:

    - Parts Main board $380 incl GST (In store)

    - Labour for camera repair service $164 incl GST

    Note: the initial inspection fee $50 will be taken off the final service fee, the balance will be $494 incl GST.

    I thought this quote to acceptable but unfortunately the camera wasn’t insured; so probably like everyone; it can be a real annoyance having to pay for something that could have been avoided and in

    this case one just had to accept it and move on.

    The camera was ready on the Wednesday the following week (4 working days in total) which I thought was a very good quick repair and the camera works perfectly once more.

    So in summation: Advanced Computers gave me what I was after: great service, price and an excellent repair, what more could you ask for? Friendly and helpful staff? Yep they have them too

    and his name is Lovish Bhardwaj, a great guy. Really happy with their service.

    Hugh Jones: owner of Oceanz1 Ltd, so no connected at all with Advanced Computers (I import sailboats).
    "
    Nancy responded:
    "Hi Hugh, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Hugh Jones  |  Rating posted: 9th Nov, 2017  |  Contact: Lovish Bhardwaj  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Hugh Jones9th Nov, 2017More details, one reply…
  • 100%
    "Excellent and quick service."
    Nancy responded:
    "Hi Barry, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Barry  |  Rating posted: 17th Oct, 2017  |  Contact: Barry Thompson  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Barry17th Oct, 2017More details, one reply…
  • 100%
    "I have used Advanced Computers a couple of times now to have different issues attended to on my laptops. I have been extremely pleased with the service provided, right from the front desk, to the service provided by the technicians. They have resolved my problems quickly and efficiently. "
    Nancy responded:
    "Hi Rama, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Rama   |  Rating posted: 15th Oct, 2017  |  Contact: Aileen Bautista, Jonathan  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rama 15th Oct, 2017More details, one reply…
  • 95%
    "Very impressed with service and personal and staff"
    Nancy responded:
    "Hi Steve, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Steve  |  Rating posted: 11th Oct, 2017  |  Contact: Aileen  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Steve11th Oct, 2017More details, one reply…
  • 100%
    "Great service and great value. Staff are friendly and proficient. Jonathan did all we wanted, researched and solved problems, and is polite and very competent. "
    Nancy responded:
    "Hi Rodger, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!""
    Rating by: Rodger  |  Rating posted: 28th Sep, 2017  |  Contact: Jonathan  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rodger28th Sep, 2017More details, one reply…
  • 100%
    "Very reliable and efficient service, orders part required, contacted me when arrived, fitted and tested, emailed me again to say job complete.
    Very pleased with the service and the friendliness of the staff, highly recommend.
    "
    Nancy responded:
    "Hi Gordon, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!""
    Rating by: Gordon  |  Rating posted: 18th Sep, 2017  |  Contact: Karen Zhang & Aileen Bautista  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gordon18th Sep, 2017More details, one reply…
  • 100%
    "I have very much appreciated the very prompt, courteous and efficient customer service by all of the staff at Advance Computer’s Wairau Park Centre. In particular I have appreciated Jonathan’s knowledgeable and patient help with my questions."
    Nancy responded:
    "Hi Murray, Thank you for your online rating. Looking forward to servicing you next time. Have a nice day!"
    Rating by: Murray  |  Rating posted: 13th Sep, 2017  |  Contact: Jonathan  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Murray13th Sep, 2017More details, one reply…
  • 100%
    "Nancy and her team have been excellent to deal with, both in service and customer care. They keep me informed of progress, and advise me of any changes when required. I make sure that i tell my mates about this great business, great prices, great services.

    Regards Alick Saunders
    www.alick.co.nz
    "

    Nancy responded:
    "Hi Alick, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Alick Saunders  |  Rating posted: 17th May, 2017  |  Contact: Nancy Zhang  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alick Saunders17th May, 2017More details, one reply…
  • 33%
    "The staff memeber's customer service was appalling.
    He promised a lot. Delivered nothing
    Never once sent the e-mails he promised and never met any of his timelines and never provided any feedback. His customer attitude was woeful.
    It may be a good company but not when you have to deal with this person
    "
    Nancy responded:
    "Hi Gerry, Thank you for your feedback. Advanced Computers is always work hard to improve our service. During my follow up with you today, glad to know your iPhone we repair works perfectly. Have a nice day!"
    Rating by: Gerry  |  Rating posted: 29th Apr, 2017  |  Contact: Jason  |  Job date: Apr, 2017
    Communication: 0%  |  Quality: 80%  |  Reliability: 0%  |  Value: 50%
    Gerry29th Apr, 2017More details, one reply…
  • 100%
    "Excellent service"
    Nancy responded:
    "Hi Margaret, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Margaret  |  Rating posted: 28th Apr, 2017  |  Contact: Margaret Stine  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Margaret28th Apr, 2017More details, one reply…
  • 100%
    "From the first phone call, to the end of the job today, Advanced Computers were fantastic. Jonathan was helpful, polite and knowledgeable, selling us only the parts we needed and installing them in a timely manner. Then going the extra mile in aftersales support is what really stood out to us most of all.
    Jonathan you are a credit to your company, a job very well done. Big Thanks

    "
    Nancy responded:
    "Hi Darren, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Darren  |  Rating posted: 22nd Mar, 2017  |  Contact: Jonathan Zeng  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Darren22nd Mar, 2017More details, one reply…
  • 100%
    "Great Service & great Receptionist."
    Nancy responded:
    "Hi Dave and Sherub, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Dave & Sherub  |  Rating posted: 22nd Mar, 2017  |  Contact: Lori Yau  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dave & Sherub22nd Mar, 2017More details, one reply…
  • 100%
    "This was my first experience with Advanced Computers. It was a pleasant surprise to have dealt with a well organised business with a pleasant and helpful front desk person (Lori). The repair of my iPhone happened exactly as discussed and on time. I would recommend Advanced Computers as a reliable and professional business to deal with."
    Nancy responded:
    "Hi Gerry, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Gerry  |  Rating posted: 17th Feb, 2017  |  Contact: Lori  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gerry17th Feb, 2017More details, one reply…
  • 100%
    "Really went the extra mile helping us with sourcing a phone suitable for our work. Great communication. Many thanks!"
    Nancy responded:
    "Hi David, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: David  |  Rating posted: 31st Jan, 2017  |  Contact: Nancy Zhang  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David31st Jan, 2017More details, one reply…
  • 100%
    "Took my 1983 computer in to them for repair. I didn't think that they could fix it due to its age. Not only was they successful in repairing this classic but they kept me informed throughout the entire process. Highly recommended company. Very professional. "
    Nancy responded:
    "Hi Dominic, Thank you for your online rating. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Dominic  |  Rating posted: 21st Jan, 2017  |  Contact: Amanda  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dominic21st Jan, 2017More details, one reply…
  • 95%
    "Excellent service at reasonable cost. I used google to find a repair shop and am very appreciative at the service I was given by Advanced Computers at short notice. Would happily use their services again."
    Nancy responded:
    "Hi John, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day! "
    Rating by: John  |  Rating posted: 5th Dec, 2016  |  Contact: Jonathan & Lori  |  Job date: Dec, 2016
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    John5th Dec, 2016More details, one reply…
  • 100%
    "I was very pleased with the service and assistance. A very can do, positive attitude to the business. My lap top was fixed quikly and professionally. Also not too expensive so overall, very pleased and satisfied."
    Nancy responded:
    "Hi Bill, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Bill  |  Rating posted: 27th Oct, 2016  |  Contact: Johnathon and Karen  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bill27th Oct, 2016More details, one reply…
  • 93%
    "Great service, quick, efficient and friendly."
    Nancy responded:
    "Hi Angie, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Angie  |  Rating posted: 27th Oct, 2016  |  Contact: Lori Yau  |  Job date: Oct, 2016
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Angie27th Oct, 2016More details, one reply…
  • 100%
    "I was very happy to deal with Lori again, who had dealt with us previously.The service and advice was excellent and I would recommend Advanced Computers to my friends and colleagues. "
    Nancy responded:
    "Hi Mark, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Have a nice day!"
    Rating by: Mark   |  Rating posted: 25th Oct, 2016  |  Contact: Lori Yau  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark 25th Oct, 2016More details, one reply…
  • 98%
    "I am really happy with the service I have received to revive
    my ages old CD player - while it was not cheap to fix it was still less expensive than buying a new one. It's great to have my CD player back (a few days earlier than expected!!) and in working order ready for another few years of music playing - thanks a million Lori and Advanced Computers!
    "
    Nancy responded:
    "Hi Kiri, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Kiri  |  Rating posted: 20th Oct, 2016  |  Contact: Lori  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Kiri20th Oct, 2016More details, one reply…
  • 100%
    "I am very happy to have my computer working in windows 7. well done"
    Nancy responded:
    "Hi Janny, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Janny  |  Rating posted: 19th Oct, 2016  |  Contact: Lori Lau  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Janny19th Oct, 2016More details, one reply…
  • 100%
    "I was extremely pleased with my repair and service. The job was looked at and completed quickly and I was kept informed every step of the way. I would highly recommend you to friends and family."
    Nancy responded:
    "Hi Shafeen, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Shafeen   |  Rating posted: 19th Oct, 2016  |  Contact: Lori Yau  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shafeen 19th Oct, 2016More details, one reply…
  • 100%
    "I highly recommend Advanced Computers in North Shore. They got the AC adapter available for my desktop, which saved me from ordering overseas that has no definite arrival date, according to the other shops that I've been to. I also had my Macbook Air that wouldn't turn on fixed by them. I'm impressed with the professional service that they provide. Lori is very accomodating and friendly. Many Thanks! Keep it up! "
    Nancy responded:
    "Hi Michelle, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Michelle  |  Rating posted: 15th Oct, 2016  |  Contact: Lori Yau  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michelle15th Oct, 2016More details, one reply…
  • 100%
    "Very impressed with the top class service and exceptional turn around. Great value for money. Many thanks for a job well done."
    Nancy responded:
    "Hi Barry, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Barry  |  Rating posted: 3rd Oct, 2016  |  Contact: Kevin  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Barry3rd Oct, 2016More details, one reply…
  • 95%
    "Great service, fast as promised.
    Professional and friendly staff.
    Totally happy
    "
    Nancy responded:
    "Hi Vojislav, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Vojislav   |  Rating posted: 12th Sep, 2016  |  Contact: Not sure, young lady at reception desk   |  Job date: Sep, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Vojislav 12th Sep, 2016More details, one reply…
  • 100%
    "Amazing service, again. Thanks Karen and Lori. Laptop looked at, screen replaced, picked up, all in less than 24 hours. Well done Advanced Computers."
    Nancy responded:
    "Hi Michelle, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Michelle  |  Rating posted: 1st Jul, 2016  |  Contact: Loti Yau  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michelle1st Jul, 2016More details, one reply…
  • 95%
    "I went there to get a cracked screen replaced for my Samsung Galaxy S6 Edge. I needed it back within 24 hours as I was heading out of town. The service was quick and efficient and they actually completed the job earlier than expected. They do charge a premium for an urgent job, but it was worth it for me. I'd happily recommend them to others."
    Nancy responded:
    "Hi Diane, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Diane  |  Rating posted: 28th Jun, 2016  |  Contact: Nancy  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Diane28th Jun, 2016More details, one reply…
  • 100%
    "I took my laptop in on a Friday before a long weekend. I gave a description of the problem and what I had done to try to fix it myself, and explained that we would be going away in less than 2 weeks. The lovely lady on the desk said she would put a note on for the technicians so that if they were able, they might try to get it back for me in time. I didn't really hold out much hope that it would be, as 10 working days is usual for this sort of thing, and it was a long weekend. Imagine my surprise, and delight, to receive an email on the Sunday explaining what needed to be done to repair the laptop, and details of how to pay so that the work could be started as soon as possible. On the Wednesday I got an email to say it was ready for collection. What a delighted customer I was. Admittedly, it just needed a completely new hard drive, which I guess would be relatively straight forward, but even so, I think their service was excellent and would have absolutely no hesitation in using them again should I have a need."
    Nancy responded:
    "Hi Bryony, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Bryony  |  Rating posted: 13th Jun, 2016  |  Contact: Lori Yau  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bryony13th Jun, 2016More details, one reply…
  • 100%
    "Very prompt service and reasonable prices. Thank you."
    Nancy responded:
    "Hi Sharon, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Sharon Fryer  |  Rating posted: 8th Jun, 2016  |  Contact: Harry  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sharon Fryer8th Jun, 2016More details, one reply…
  • 30%
    "I took a dslr camera in for sensor cleaning, several other companies in auckland advertise this service from $65 to $85. Advanced computers penrose was most convenient to me. I asked for an estimate and was told they would inspect the camera first and there is a $50 inspection fee.

    Two and a half days later I received a quote for $255...
    Looking more closely I saw this included $50 for same day service - ludicrious I feel since they had already had my camera so long and unethical to put it in the bill at all without first asking if I wanted this.

    I'd done some research in the interim. Cleaning is a relatively simple process if you have the correct equipment. The price is far too high.

    I called to discuss. Nancy met me and showed me a disassembled sensor - to do the cleaning I believe I required does not require disassembly. I took the lens off, raised the mirror and showed her - you just reach in a with a swab and clean that.

    After 'discussing with her technician' she did not try to explain the price difference and just said 'we have our methods' and that the camera would be very well cleaned.

    I cancelled the job and got half my 'inspection fee' back. I will not use this company again.
    "

    Nancy responded:
    "Dear Colin, Thank for rating our exceptional communication during your service. You confirmed the $60 - $85 was a general price guide of camera cleaning, but not the actual price of cleaning your camera to meet your 100% satisfaction. Our quote comprised thorough cleaning on your camera and CCD module at a same day service response upon our physical inspection. You may agree it would be no comparison between our quote and the market general quote without inspection. You are welcome to share the outcome of your camera cleaning when it has been done. As I promise, your feedback will be passed to our management to review. Hope you have a nice day!"
    Rating by: Colin  |  Rating posted: 2nd Jun, 2016  |  Contact: Nancy  |  Job date: May, 2016
    Communication: 70%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Colin2nd Jun, 2016More details, one reply…
  • 100%
    "Professional and friendly service by Amanda and Sophie. The front desk staff were very helpful in providing the basis of a repair report that was subsequently sent to my insurance company. Excellent follow up communication and fast repair service. "
    Nancy responded:
    "Hi Helen, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Helen  |  Rating posted: 26th May, 2016  |  Contact: Helen Collins  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Helen26th May, 2016More details, one reply…
  • 100%
    "Brilliant Same day repair job done. Great communication, great service, excdllent workmanship. Highly recommend"
    Nancy responded:
    "Hi Claire, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Claire  |  Rating posted: 14th May, 2016  |  Contact: Harry  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Claire14th May, 2016More details, one reply…
  • 100%
    "Thanks very much for Harry's quick services, get my ipad back to work and all data been saved."
    Nancy responded:
    "Hi Stephane, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Stephane  |  Rating posted: 13th May, 2016  |  Contact: Harry  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stephane13th May, 2016More details, one reply…
  • 98%
    "Harry helped us a great deal by fixing our backup problem in a couple of hours while we were up in Auckland - saved us another trip. He was swift and accurate and very easy to deal with and explained everything very clearly."
    Nancy responded:
    "Hi Nigel, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Nigel  |  Rating posted: 13th May, 2016  |  Contact: Harry  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Nigel13th May, 2016More details, one reply…
  • 70%
    "Fast friendly service, more cost than I was expecting."
    Nancy responded:
    "Hi Mitch, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Mitch  |  Rating posted: 12th May, 2016  |  Contact: North shore  |  Job date: May, 2016
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 20%
    Mitch12th May, 2016More details, one reply…
  • 78%
    "I found Harry very helpful although didn't quite fix our network problem but he suggested we replace the modem which fixed the problem"
    Nancy responded:
    "Hi Karen, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Karen  |  Rating posted: 11th May, 2016  |  Contact: Karen Allchorne  |  Job date: May, 2016
    Communication: 70%  |  Quality: 80%  |  Reliability: 100%  |  Value: 60%
    Karen11th May, 2016More details, one reply…
  • 100%
    "I approached many companies for help to recover files from my old phone and was unsuccessful. Finally I approached Amanda from this company. She went out of her way and recovered files precious to my family. It contained memories of my late daughter. I would like to thank Amanda on behalf of my family for keeping my daughters voices live. I would definitely this to my family and friends
    "
    Nancy responded:
    "Hi Sant, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Sant  |  Rating posted: 25th Apr, 2016  |  Contact: Amanda Hubley  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sant25th Apr, 2016More details, one reply…
  • 98%
    "I have used these guys several times. Always great service, prompt, honest."
    Nancy responded:
    "Hi Caroline, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: caroline  |  Rating posted: 22nd Apr, 2016  |  Contact: amanda hubley  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    caroline22nd Apr, 2016More details, one reply…
  • 100%
    "I went into the Penrose Branch yesterday as my laptop wouldn't allow me to log in. I spoke with a very helpful young woman whose name I think was Amanda. As my laptop was quite old and it seemed likely that the hard drive was in the early stages of packing up, she offered me an instant solution to enable me to access all my data files with a clever and inexpensive gadget rather than go through and expensive solution of putting a new hard drive and rebuilding of my old laptop. She was so knowledgeable and helpful and showed me how to use the gadget on the spot. This really was best due to age of the laptop and I'll be able to transfer all my files when I get a new one. I'm so grateful for her assistance and best solution for my situation."
    Nancy responded:
    "Hi Lynn, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Lynn  |  Rating posted: 8th Apr, 2016  |  Contact: Amanda (I think) Penrose Branch  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynn8th Apr, 2016More details, one reply…
  • 60%
    "I was informed that it would take up to 10 working days to complete this job. I was notified via email on the quote and authorised the company to go ahead with the fix on 13/01/16. Full payment of repairs was made on 10/02/16. During the time of repairs I had no communication of what was happening, whether my machine was waiting to be fixed (queued), if parts were found or when the job was in operation. Exactly 4 weeks of no communication once a small part of payment was made. I am aware that repairs can take time and I understand that I could've contacted them myself but at times I forgot about it and I guess I also believed that the job would get done and they would get hold of me as I trusted this company to fix my problem. This is not a complaint...perhaps a small suggestion to keep customers in the loop if a job is going to take longer than quoted.

    I wish to thank you for the service, my children were very happy to have their machine back which made me a happy parent. I would definitely recommend you to anyone I know. Thank you again.
    "
    Nancy responded:
    "Hi Joe, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Joe Piggott  |  Rating posted: 25th Feb, 2016  |  Contact: Amanda Hubley  |  Job date: Jan, 2016
    Communication: 50%  |  Quality: 100%  |  Reliability: 40%  |  Value: 50%
    Joe Piggott25th Feb, 2016More details, one reply…
  • 100%
    "Awesome customer experience, fixed laptop quickly and for very little cost with great communication. Definitely will use again and highly recommend."
    Nancy responded:
    "Hi Patrick, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Patrick  |  Rating posted: 18th Feb, 2016  |  Contact: Amanda Hubley  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Patrick18th Feb, 2016More details, one reply…
  • 100%
    "Over the past month I have had problems with three electronic items
    1. A Sony Handycam with a focus problem
    2. A Canon Ixus camera that got wet
    3. A Sony Data projector with a focussing problem.
    I approached Advanced Computers Penrose about the Handycam and the projector and found the initial meeting informative and I was left with no doubts as to what the process would be from then on. They met the promised deadlines and the quality of the repairs was excellent.
    Due to my being in the area I took the camera to their Link shop and found the same degree of efficiency and service. Again I was kept well informed and time lines were kept. A treasured camera was retuned as new.

    At the completion of all the transactions I received a print out of all the discussions that taken place about the jobs.

    I can strongly recommend this company for any electronic repairs. Their receptionist and service staff are polite and go to great lengths to listen to your explanation of the fault then to ensure that the customer understands the processes and likely outcome
    "
    Nancy responded:
    "Hi David, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: David  |  Rating posted: 18th Feb, 2016  |  Contact: David Morris  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David18th Feb, 2016More details, one reply…
  • 100%
    "Dealt with Amanda
    Excellent customer service. Give this lady a pay rise!
    "
    Nancy responded:
    "Hi Paul, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Paul  |  Rating posted: 12th Feb, 2016  |  Contact: Paul Luff  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul12th Feb, 2016More details, one reply…
  • 95%
    "The all team were very professional and pleasant to deal with.
    Thank you again. We will come back.
    "
    Nancy responded:
    "Hi Caroline, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Caroline  |  Rating posted: 2nd Feb, 2016  |  Contact: Sam  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Caroline2nd Feb, 2016More details, one reply…
  • 100%
    "The service I received with Advanced Computers was outstanding and far exceeded my expectations. Everything was explained clearly and with great knowledge. They even gave me helpful tips for the future. Would highly recommend them to Everybody and would send all my devices to them without question.
    Regards
    Linda
    "
    Nancy responded:
    "Hi Linda, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Linda  |  Rating posted: 28th Jan, 2016  |  Contact: Amanda Hubley  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Linda28th Jan, 2016More details, one reply…
  • 93%
    "Just what customer service should be.
    Very happy and polite. Took care of my issue super fast and nothgin seemed to be an issue.
    Would definately use again based on Amanadas customer service..
    "
    Nancy responded:
    "Hi Gary, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Gary  |  Rating posted: 6th Jan, 2016  |  Contact: Amanda Hubley  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    Gary6th Jan, 2016More details, one reply…
  • 90%
    "My desktop computer died yesterday morning. I found Advanced Computers on Google, rang them and they said they could inspect it the same day. I took it into the Penrose branch mid morning and had it back in my possession, all fixed, by 4pm. Excellent service and a relief as my whole business is on that machine."
    Nancy responded:
    "Hi Max, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Max  |  Rating posted: 13th Oct, 2015  |  Contact: Amanda Hubley  |  Job date: Oct, 2015
    Communication: 80%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Max13th Oct, 2015More details, one reply…
  • 100%
    "I dropped my iphone 4S and the screen stopped working. Found these guys on google and they had it repaired within a couple of hours. Awesome service, even got a discount voucher off their website that I used when I picked it up. Highly recommend these guys and I will definitely be back if I need them in the future."
    Nancy responded:
    "Hi Dave, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Dave  |  Rating posted: 15th Sep, 2015  |  Contact: Harry  |  Job date: Sep, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dave15th Sep, 2015More details, one reply…
  • 100%
    "Excellent service! I dropped my phone this morning and cracked the glass on my iPhone 5s. I arrived Advanced Computers right at the open at 9:30am and left about 10:15am. I got my phone back, screen fixed, and working like new."
    Nancy responded:
    "Hi Zac, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Zac  |  Rating posted: 22nd Jul, 2015  |  Contact: Zac  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Zac22nd Jul, 2015More details, one reply…
  • 100%
    "We purchased an iMac in 2010. It stopped backing up in Time Machine, although worked in other aspects and my son Paul who lives overseas said it mostly likely has bad blocks and to change the Hard Drive. Studied the way to do this when Paul strongly advised to take it to experts. Advanced Computers were very easy to deal with and we agreed on a day of delivery. They completed the job the same day and it now works perfectly and it is obvious to me that I was dealing with experts, having worked in the technical industry all my life. One instinctively knows what to look for!. The lady on the counter could not have been better to deal with and we would never consider any other company but Advanced Computers."
    Nancy responded:
    "Hi Trevor, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Trevor  |  Rating posted: 22nd Apr, 2015  |  Contact: NASEELAH Cust PO #1750  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Trevor22nd Apr, 2015More details, one reply…
  • 95%
    "Very prompt & efficient service."
    Nancy responded:
    "Hi Patrick, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Patrick  |  Rating posted: 19th Mar, 2015  |  Contact: John  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Patrick19th Mar, 2015More details, one reply…
  • 83%
    (no comment)
    Nancy responded:
    "Hi Murray, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Murray   |  Rating posted: 3rd Feb, 2015  |  Contact: Unknown  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 50%  |  Value: 80%
    Murray 3rd Feb, 2015More details, one reply…
  • 100%
    "Outstanding service by Nancy, I could honestly say that I have never received such amazing, considerate attention from a service worker in all my time while Managing this business.
    Nancy went the extra mile, people just don't do this anymore & quite frankly I'm delighted in how good she was to us , helping our Company out when we really needed it.
    We love you Nancy- from the team at Albany Pet Resort.

    Have a wonderful Christmas a a fabulous New Year -)"

    Nancy responded:
    "Hi Ann, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: ANN  |  Rating posted: 17th Dec, 2014  |  Contact: NANCY  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    ANN17th Dec, 2014More details, one reply…
  • 100%
    "I had mistakenly dropped my Canon Digital Camera and the lens got stuck making it impossible to retract.

    I found Advanced Computers from Internet. The customer service staff was professional and courteous, advised me clearly on their repair procedures and time line. They did a great job fixing and cleaning it (it looks almost new) and the fee was reasonable (much cheaper than buying a similar class of camera).

    Great experience!
    "

    Nancy responded:
    "Hi Kevin, Thank you for your feedback. Looking forward to servicing you next time. A instant discount $20 will apply to our returned customers. Nice day!"
    Rating by: Kevin  |  Rating posted: 5th Oct, 2014  |  Contact: Kevin Hugh  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kevin5th Oct, 2014More details, one reply…
  • 100%
    "My HP laptop needed a fan replacement. Not only did Advanced Computers provide a competitive price and a 3 month warranty, they were also very quick and have a great professional attitude.

    When you talk with them you'll know that these guys know their ****. Called up other places for quotes nobody else could provide a quote or turn-around time. All everyone else refuse to give me a repair price guideline. Not the case here. Emailed about 9am, got a reply at 10am same morning. Brought it in and they knew exactly what needed to be done.

    I had to bring my laptop back a second time as I didn't provide the Windows password for them to fully test it the first time. They called back about 3 hours later and told me it was fixed! No cost because it was under warranty.

    Unlike other places, these guys treat warranty repairs like new customers and get to work straight away! Same exceptional service.

    Highly recommended!
    "

    Rating by: Mike  |  Rating posted: 5th Oct, 2014  |  Contact: Mike Campbell  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike5th Oct, 2014More details…
  • 100%
    "My HP Envy laptop was accidently dropped from table, hinges and chassis were damaged. I won’t be confident it could be repaired within quick turnaround until I found Advanced Computers via my friend referral. I received a formal quote from Advanced Computers team on the same day allowing me pass to insurance company at the first instance. My claim has been processed efficiently with tremendous assistance from Advanced Computers. Now I have become one of Advanced Computers happy customers. Will recommend their extraordinary repair service."
    Rating by: Apurv  |  Rating posted: 14th Jul, 2014  |  Contact: Nancy Zhang  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Apurv14th Jul, 2014More details…
  • 100%
    "My laptop was damaged by dropping on concrete floor, the harddisk drive has stopped working. I rang Advanced Computers at 9pm for assistance. My data was successfully retrieved next day. A big thanks to the Advanced Computers team. I have noticed they are Seagate authorised data recovery centre. Will recommend their data recovery service."
    Rating by: Sam  |  Rating posted: 5th Jun, 2014  |  Contact: Sam Smith  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sam5th Jun, 2014More details…
  • 20%
    "Advanced dealt with the resurrection of my ailing “Outlook” email system .. to their credit, they remedied the “freezing” scenario which had developed,& incoming mail began to flow again
    .. BUT .. without reference to me, they removed copious mail I had retained in my “Inbox” much of which was important (property, IRD, financial correspondence).
    It was some time before I was aware of this desecration (in fact, “Advanced” had done further work on my PC in the interim).

    When the significance of my lost mail became apparent, I entered into an absurdly lengthy email exchange with “Advanced” the outcome of which was that they

    would investigate the recovery of my mail .. but at my expense.

    I quote from part of our email exchange:

    “I don’t believe I should be expected to pay to have my mail recovered, when it should never have been removed without my knowledge.”

    Their response :

    "Our service fee is from $50". .. they simply would not address culpability

    this from a Company whose website “repair” page proudly proclaims

    "100% Satisfaction Guaranteed"

    .. I will seek an alternative company to (hopefully) recover my lost mail .. I am uncomfortably aware of the possibility that it may be irretrievable !
    "
    Nancy responded:
    "Hi Kerry, Thank you for your feedback. I am the Operation Manager of Advanced Computers, would like to see what I can help. Have you got your job reference for me to investigate further to work out a resolution with you? or you can contact me on DDI 09 5261800 for a brief discussion. Have a nice day. Nancy"
    Rating by: Kerry  |  Rating posted: 5th Jun, 2014  |  Contact: Pier Lu  |  Job date: May, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 80%  |  Value: 0%
    Kerry5th Jun, 2014More details, one reply…
  • 100%
    "AMAZING SERVICE & TEAM!!

    I am soooooo grateful for the Advanced Computers team, which is A+++++++ customer service and services overall!!!

    Like an idiot I dropped my phone this morning getting to work and I came to Advanced Computers.

    The price was completely reasonable, the team did a fantastic and quick job. I will forever recommend the Advanced Computers team for anyone having mobile phone injury assistance.

    If you need someone to get the job done right you have to get it done by the Advanced Computers team.

    You are the best! Thank you for saving my day!
    "

    Rating by: Lina  |  Rating posted: 30th Jul, 2013  |  Contact: Lina Davids  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lina30th Jul, 2013More details…
  • 100%
    "Advanced Computers is a great IT one stop shop. Their responsiveness, pro-active planning are evident. Their professionalism and knowledge are top notch. They listen and understand the relevant issues and bring forth the right solution in no time. I highly recommend Advanced Computers.

    Bin Xu, CEO of Harbour Fitness Group
    "

    Rating by: Bin  |  Rating posted: 29th Dec, 2012  |  Contact: Nancy  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bin29th Dec, 2012More details…
  • 100%
    "Our company is very impressed that the technology solutions from Advanced Computers, which have proven to dramatically improve business performance and growth and given us great cost savings. The delivery of the mobility idea which cloud solution has delivered has been a great step forward.

    Steve Butler, Managing Director of Lockers.Com NZ Ltd
    "

    Rating by: Steve  |  Rating posted: 28th Dec, 2012  |  Contact: Karen  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve28th Dec, 2012More details…
  • 100%
    "I spilled coffee on the keyboard of my 2 year old 15\" MacBook Pro. I dried the machine to the best of my ability and had it powered off for over 24 hours. The next day, my worst fears were realized when the machine would not power on.
    It was at this point that I went online found Advanced Computers. I called and was able to talk to one of their front line staff and tell him what I experienced. He was really great on the phone, and advised their efficient procedures, confirmed my MacBook Pro inspection only takes 48 hours as standard, and same day service available. I was able to bring the machine in their Penrose branch, used their priority service and pickup on next business day.

    I am using the machine right now to type this review, and I have to say that after the repair, the machine works great. I really appreciate the service, the price was super reasonable compare to replacement. Definitely recommend their Mac repair service, cost effective and efficient.
    "
    Rating by: Jessica  |  Rating posted: 28th Dec, 2012  |  Contact: Nancy  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jessica28th Dec, 2012More details…
  • 100%
    "I recently purchased several computer components from Advanced Computers and had assistance from one of their sales staff, Tim, who I have to commend for his excellent, patient and expert assistance. As I shopped around several computer stores, it was in the end, Tim's attitude, helpful, friendly and patient demeanour which brought me back to Advanced Computers, over other competitor stores in Auckland.

    Tim, thanks for your help and assistance, Advanced computers are very lucky to have someone with your expertise and attitude on staff. Good luck."

    Rating by: Norman  |  Rating posted: 28th Dec, 2012  |  Contact: Tim  |  Job date: Sep, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Norman28th Dec, 2012More details…

Primary contact
Nancy Zhang

Phone number
094448823

Phone number (alternative)
095250240

Fax
094448873

Website
https://www.advancedcomputers.co.nz…

Availability
This week/ASAP

Physical address
7C Triton Drive,
Rosedale (Auckland),
0632

Postal address
PO box 12333,
Penrose,
1642

About us
Since 1998 Advanced Computers is a one stop shop for computer IT support services, computer repairs, laptop repairs & electronics repairs in Auckland.

What we do
Since 1998, more than just your local computer shop, Advanced Computers is a full service computing and technology company that caters to home users and businesses.

We stock a wide range of technology products including computers, laptops, computer parts, computer hardware and accessories. We specialise in Electronic Device Repairs such as Computer Repairs, Laptop Repairs, Mac Repairs, Printer Repairs, TV Repairs and Mobile Phone Repairs.

We also offer computer services such as Computer Support, Computer Upgrades, Virus Removal, Data Recovery and customised IT Solutions for small businesses.

Our branches are located on 7C Triton Drive Rosedale, on Auckland's North Shore and on Station Road, Penrose in Central Auckland.

Advanced Computers is an Authorised Repairer for most leading insurance companies.

Advanced Computers is an authorised repairer for Epson Printers.

Advanced Computers is a finalist of the Business Excellence Award.

Categories we service
Web Design & Development, Product Management Software, Laptop & Computer Repairs, IT Support, Computer and IT Services

Areas we service
Rodney Area, North Shore City and Suburbs, Manukau City and Suburbs, Auckland City and Suburbs

Please confirm your email

Character count: