AMI New Market

My partner had a handbag stolen with all it\'s contents from car. We took look around the area for the individual and we had witnesses that saw the person snatch the bag.
We filed a police report and contact AMI.
We filed a insurance claim after the theft as we had full replacement cover.
My partner has expensive taste and was a Chanel Bag and Chanel Wallet.
We provided several photo\'s of this for them including… my partner with the bag.

Steve Toohey brought us into the offices to have a meeting and to only tell us we required receipts. They acknowledged this was stolen and they saw an OUT! from paying insurance.

As this was purchased in Korea several years ago it is next to impossible to obtain.

Come-On!!! There were several photo\'s provided for proof and still this was not enough. The out was a receipt the required from several years ago..!

I have never made a contents claim in all that time.

This was passed onto his manager: Richard Loader.

As you could imagine they are all out from the same batch. There is no nicety from Richard either and I took this to the Insurance & Savings Ombudsman.

This finally went through the process and due to the terms of the contract there was very little they could do as the contract states:

\"AMI Standard Contents Policy\"

\"You must provide us with any further information, documents or authorities that we may ask for\"

This means if you cannot provide any one piece of information they ask for they have the means to reject your claim as in our case.

AMI has an appalling reputation as Part of the AIG group:

AIG has the following insurance companies in NZ:

AMI, NZI, NAC, State, Mike Henry, Swann Insurance.

Southern Response is a arm of AMI/AIG and look how they have been treating our family and friends in Christchurch.

LOOK AFTER YOURSELVES AND AVOID AMI INSURANCE!!!! - THEY ARE ONE OF THE MAJOR COMPANIES DEALING WITH THE CHRISTCHURCH CLAIMS AND CAUSING ALOT OF STRESS TO THEIR CLAIMANTS. THIS CAUSED IMMENSE AMOUNT OF STRESS AS WE ENDED UP WITH VERY LITTLE!!

STAY AWAY"