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BML Builders - Joinery & Kitchen / Maintenance & Repair / Renovation

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  • 0%
    "Really bad first impression of this company. Looking to redo our kitchen, so contacted them for a quote, they had a “couldn’t be bothered with you” attitude, wouldn’t come out to quote the job even though they’re 5 minutes down the road, they also said we needed to spend a minimum of $20,000 for them to even consider helping us, even though I didn’t even tell them our budget (which was more than that) they just assumed we wouldn’t spend that much, bad choice, you guys could have had bonuses and luxury holidays!

    Good luck for your future, don’t think you’ll get very far long term with that attitude.
    Rating by: Jeanet  |  Rating posted: 13th Dec, 2019  |  Contact: Kaye  |  Job date: Dec, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Jeanet13th Dec, 2019More details…
  • 35%
    "I am so utterly disappointed with BML. We did an extension to our house in Feb 2014 and our builder organised BML Kumeu to provide all joinery for the extension. When the joinery was installed it became obvious that out of the eight windows, three did not fit properly. And of the two sliding doors, the runners supplied with one kept going out of alingment, delaying the installation of locks and handles. It took a year of calling and emailing by both our builder and us to finally get a BML person on site to look at the issue (late 2015). They acknowledged the issues and promised to sort it out. However it is now Feb 2016 and despite assurances been given no action has been taken by BML to fix the problems. Our builder has finally organised them to be fixed in his own time and cost. While I acknowledge that in the building process things don't always go to plan, what is most disappointing is the lack of committment to rectify the issues. We have further renovations to complete in the future, but will not be using this company again."
    Rating by: Janine  |  Rating posted: 25th Feb, 2016  |  Contact: Dave Marshall  |  Job date: Jul, 2014
    Communication: 10%  |  Quality: 50%  |  Reliability: 30%  |  Value: 50%
    Janine25th Feb, 2016More details…
  • 100%
    "An excellent job from BML in Kumeu! The service from the designer was consistent, courteous and prompt - ensuring that everything was taken into account - down to sourcing just the right size and shape handle. The kitchen was installed on time as promised, and is perfect - everything looks better than we imagined it could. The follow-up service meant that even small details were taken care of to a high standard of finish. "
    Rating by: Margaret  |  Rating posted: 20th Oct, 2011  |  Contact: Bernard  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Margaret20th Oct, 2011More details…
  • 18%
    "I have already paid 90% of the quoted price for the job, as required before my kitchen would be delivered to my home.
    Now part of the kitchen has been delivered, they still have yet to complete the delivery. I now find the kitchen will not fit into the space they measured, and as a consequence as it stands the sinks would be slamed up against an overbench pantry and the stove top will not even fit into the bench at all because it is too short.
    I have requested the owner of the company come to my house to see the mistakes in design and work towards a solution, he will not.

    Instead he has insited I must pay him more money up front for any changes to renovate his unworkable design.

    All BML were supposed to do was correctly design and make the cabinetry. Their in ability to do so has now compromised the other components I have supplied at my own expense, the granite, appliances, hardware, cornice mouldings and hand carved accesseries and I have also paid a painter for a special finish on the cabinets.

    I am appaled at the attiude of this company and have not been able to get any satisfaction from them for this kitchen which was supposed to be well completed and installed by first week of December. I now have a partly installed nonfunctioning kitchen and many peices of cabinetry scattered around my lounge, no water, no power or gas and no cooking facilities in my kitchen space for Christmas. But they dont care because they have already got my money. I consider their website and promises of customer service to be fraudulent.
    Rating by: Shannon  |  Rating posted: 9th Dec, 2007  |  Contact: Bernard Clarke  |  Job date: Dec, 2007
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Shannon9th Dec, 2007More details…
  • 94%
    "We contacted BML Builders to request advice and a quotation for large bifold doors. Bernard visited our home the next day (as he said he would) and promptly supplied a quote. Once we gave the go-ahead he came straight back to take final measurements and commence the job. We were working to a tight timeframe so the doors could be fitted in time for our daughter's 21st party. Bernard worked to meet this for us and generously disposed of the demolition material so the property would be tidy for the event."
    Rating by: Kim  |  Rating posted: 26th Oct, 2006  |  Contact: Bernard  |  Job date: Oct, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    Kim26th Oct, 2006More details…
  • 88%
    "Despite initial problems getting someone around from their Kitchen design business (that person was later dismissed) from there on the service we got from Bernard and his team (including the design team) was exceptional. The job involved extensive renovations to kitchen area and lounge and install/build of a new kitchen. Their workmanship (building & cabnetmaking) was of high quality and always felt I was dealing with honest people. Some of the recommendations they made during design & building really made a big difference to the finished product. Total cost came in within quote and was finished on-time."
    Rating by: Nick  |  Rating posted: 11th Oct, 2006  |  Contact: Bernard  |  Job date: Jun, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 75%  |  Value: 75%
    Nick11th Oct, 2006More details…

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