Primary contact
Ciaran Fitzpatrick
Postal address
PO box 47070,
Ponsonby,
Auckland Central,
1144
We booked in for a clean but on assessment our flue was not fit for purpose and we had the team fully replace the flue. The replacement was done quickly, professionally and with no mess or fuss.
We get our fire serviced yearly but Complete Chimney Care were the first to actually inspect properly and tell us our flue was dangerous, which on… removal was entirely obvious.
The team are not only friendly and professional, they have stopped my family getting health issues due to gas leakage.
Book ‘em in, you won’t regret it!!!
I can see why WCH would recommend CCC.
From referral to job completion took less than 24 hours.
The gentleman who came to do the job was organised, professional, timely, and tidy in his work.
Thank you CCC.
"
On time. Cleaned with No Mess.
What more can I say..
"It was beautiful. The entire experience was sublime. I cried real tears.
Our shoddy fireplace underwent a transformation from zit-faced, inbred-looking porker to Miss Universe Venezuela 2018. Ciaran did a tremendous job and was patient enough to explain clearly to a bonehead (me) what he'd plan to repair, the structure of a fireplace, regulations/restrictions regarding chimneys and types of bricks ideal for it. Very… friendly/amicable fellow, too. Time-efficient i.e. doesn't lay down tools to blab for 15 minutes like a gossipy old bat (such as the builder the neighbours hired last year), demonstrating it's possible to talk and work efficiently. Loves dogs except the small ones after a harrowing "Oh nooo - Pfft! No no nooo he doesn't bite" experience with one.
By the way, I'd like to give praise to Kimberley for the professionalism involved in facilitating the job in the first place. Very friendly and accommodating. If she wasn't so cheery but robotic instead, I wouldn't have accepted the offer as readily as I did to have them clean the chimney next year. Yes, Ciaran did a grand job of repairing the fireplace and cleaning the chimney and was super-friendly towards our dog, Rosie (avoided Pipi though - too small. Arf! Arf!), but Kim's friendliness over the phone and via email did it for me.
Slainte!
Hope my feedback was helpful.
Ciaran came to do the clean. He thoroughly checked our woodburner before cleaning and gave good advice on where we could get bricks and a baffleplate as the need replacing.
He left our wood burner clean and tidy after he had finished.
"They arrived promptly on time, were polite, friendly, knowledgable and efficient. I'm sorry I can't recall the chap's name, but he was a credit to the business. Couldn't recommend this company highly enough.
"Have booked again for next year. Cheers guys
Gareth & Lil
It was easy to arrange a convenient time & date for our chimney to be cleaned. Ray the chimney cleaner arrived exactly on time, was polite & professional and did a great job.
We have booked to have Complete Chimney Care clean our chimney again next year.
"Communicated the issue very well and after resolving it explained what was done. Very thorough.
Thanks
"thanks murray
"Totally recommend the service to anyone
"Wouldn't use anyone else and have passed their contact details onto friends.
"Very happy, nice people
"They gave us a set price for the work and made it very clear all the things excluded from the price except for one key thing - their cost does not include the labour to move the demolished bricks and rubbish to a skip. The result - I had to spend the next weekend moving 3 m3 of bricks from my backyard. They also said I could on sell most of the bricks - but the vast majority of the bricks were… too damaged. That's not all - they left doors open that didn't need to be and so the inside of our house was unnecessarily covered in dust - which took another weekend to clean - and to top it all off, I found their lunch rubbish throw out in my garden.
So if you want to use this crowd prepare to pay over $125/hr for them to leave a big mess.
When I emailed them on these matters - their response was that I agreed to "knocking" down the chimney not "removing" it - so pay up. You think a 5 star service would make it clear that the labour to remove the chimney also wasn't included - after all if you are like me and don't get your chimneys removed everyday - you would think a 5 star rated company would help you through the process with no hassles, and then be responsive if there were any issues. This was definitely not the case hence the low rating.
Would definitely recommend if your looking for some chimney work done
"Jason.
"Thanks Chimney Care!!
"I was told by our real estate agent that it would be cheaper than it… was, but I really don't mind paying the extra $20 when it gets done so quickly and without any fuss at all.
"Ciaran then came around to check the chimney and sweep it. He identified a dangerous crack all the way up the flue which meant that we had been pumping carbon monoxide into our living room. He did not charge me for this visit and sent a quote the very… next day for what it would cost to replace.
Impeccable customer service and honest approach. I highly recommend.
I booked with these guys after being let down by Chimney King.
Kim at the call centre was very helpful and efficient. Ciaran who came to do the work is a charming fellow. He arrived on time, did an excellent job and didn't leave any mess. They are also very reasonably priced.
Complete Chimney Care will be getting all of my business in the future.
"I highly recommend him.
Cheers,
Nicola
Ciao Kevin Dantes Pizza. :)
"See you next year
regards
Sonya
100% recommend them
"Hassle free highly recommended
"We were given a quote to install and old iron register and followed up with a date this work could be done.
I got a call to say that Ciaran was early so he arrived on the day and an hour early Yeah!
Job done what was quoted was invoiced great (not always the case)
Very happy customer
Thank your.
The job was not straight forward as we have a very old style firebox and the chimney cap was riveted on - all easy and no problem at all for Ciaran,
Complete Chimney Care is a fantastic company and we have booked in for our chimney check for next year.
Andy
"Would recommend this company to others
"All in all very very happy and we'll be scheduling in our appointment for next year.
Thanks!
"And he's always got a story or 2 to tell while he does it!
"Booking by emailing the site was easy, I got a prompt and friendly response the next day
Ciaran turned up on time and did a very thorough job. Was glad I did it as it had become almost a fire hazard. He even got on the roof to clear a birds nest.
Not a speck of dust was left when he went. Cost was only $80 which I paid afterwards via internet banking
Follow up from the office was prompt and I was very happy overall and would use this company again
"I think you'd be hard pressed to find a more professional, and polite team. Arrived exactly on time, job was done in 15 minutes, and all set to go for another year :)
"I would recommend the operation.
"Would highly recommend.
"
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%