Elderly Assist Limited / Moving Companies in Penrose

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Primary contact
Janice Willis

  • 95%
    "The elderly assist crew were excellent. Not just did they work well but their attitude, politeness and friendliness made me very comfortable through the process.
    I hope the team was also happy to work with me.
    "
    Rating by: Olga  |  Rating posted: 14th Nov  |  Contact: Janice Willis, Ederly Assit  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    14th NovMore details…
  • 83%
    "We have just used Elderly Assist to move my parents out of their family home of 48 years. The team were fantastic in helping Mum and Dad downsize two households (including the contents of my grandmother's house) and worked patiently with my mother who suffers from dementia. The team made an emtionally stressful time easier for my parents."
    Rating by: Nerida  |  Rating posted: 16th Aug  |  Contact: Janice  |  Job date: Jul, 2017
    Communication: 70%  |  Quality: 90%  |  Reliability: 100%  |  Value: 70%
    16th AugMore details…
  • 95%
    "I found this company very helpful. The staff who did the
    packing/unpacking were polite, trustworthy and worked diligently. They did a very good job.
    "
    Rating by: Richard G J Davis  |  Rating posted: 27th Jul  |  Contact: Janice Willis  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    27th JulMore details…
  • 93%
    "I have just moved my 90+ year old parents to a rest home. Janice and her team have been superb in terms of the extensive help they provided us. They saved me hours of work and used their knowledge to get the best value from the sale of surplus furniture and other belongings that were no longer needed. I unreservedly recommend Elderly Assist."
    Rating by: Michael  |  Rating posted: 20th Jun  |  Contact: Janice Willis  |  Job date: Jun, 2017
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    20th JunMore details…
  • 100%
    "Janice and her team were absolutely wonderful working with us to move and store resident household items while work was conducted in their homes. Very efficient, made the whole situation simple and hassle free for all parties."
    Rating by: Debbie  |  Rating posted: 12th Jun  |  Contact: Janice  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    12th JunMore details…
  • 100%
    "Janice and her company were absolutely awesome. It is an extremely stressful time when you are dealing with an estate, and I was quite literally spinning around not knowing where to start, and getting into quite a state! Janice took control and managed everything. It was such a relief.
    Janice uses the most reputable companies, and also finds wonderful charities so nothing goes to waste.
    I can't recommend Janice and her team more highly.
    "
    Rating by: Kim  |  Rating posted: 5th Jun  |  Contact: Janice  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th JunMore details…
  • 93%
    "As I was moving on my own I required an understanding, proficient, organised service. I got everything I needed and more. Thank you everyone."
    Rating by: Marjorie  |  Rating posted: 3rd Jun  |  Contact: Ann Tucker  |  Job date: May, 2017
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    3rd JunMore details…
  • 100%
    "I received efficient and friendly service and am satisfied that I was treated fairly and honestly."
    Rating by: Ted  |  Rating posted: 20th May  |  Contact: Ann Tucker  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th MayMore details…
  • 95%
    "We used Elderly Assist to pack up my mother's belongings ready for her to swap house with us. They were very friendly, efficient and empathetic and made it a lot less stressful for Mum.
    We were kept well informed by Janice throughout the process, so I would thoroughly recommend their service for any house move.
    "
    Rating by: Sue  |  Rating posted: 15th May  |  Contact: Sue Osborne  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    15th MayMore details…
  • 90%
    "The Elderly Assist team were efficient, careful, friendly and skilled at packing, moving and unpacking all out possessions. We were very satisfied with their service, which included making our beds and sharing some home cooking at the end of the job. "
    Rating by: Fran & Graham  |  Rating posted: 13th May  |  Contact: Janice Willis  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 80%
    13th MayMore details…
  • 100%
    "Janice & her team did a wonderful move for me & were very pleasant all the time it took so much stress of me & my family.
    I would recommend them to anyone who needs this type of service so good to have things unpacked & put away & the beds made so I could just fall into bed with no worries.
    Norris
    "
    Rating by: Norris  |  Rating posted: 13th Mar  |  Contact: Janice Willis  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th MarMore details…
  • 100%
    "What a thoroughly enjoyable experience! My 88 year old aunt was assisted into a resthome and her house of 20 years packed up, emptied and cleaned in an extremely short space of time.
    I was dreading this and Janice and her team were amazing. I encourage anyone looking to utilise the services of these wonderful people.
    "
    Rating by: Dave  |  Rating posted: 17th Jan  |  Contact: Janice  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th JanMore details…
  • 100%
    "Elderly Assist was recommended to me by our neighbour (a GP) after the sudden unexpected death of our Mum. Dad decided he couldn't stay in the house alone and needed to move into care. Leaving a 4 bedroom house of 40+ years of memories (and plenty of "junk") not to mention a garage of tools and an underneath of the house that had stored anything and everything for "just in case". Janice and her team were invaluable. They knew what was valuable and what was not. Boxes were put aside of items they thought would have sentimental value. In a short space of time the house was decluttered and ready to go on the market. Janice worked closely with the Real Estate agent to ensure the right furnishings were left. Once the house sold items were either sold on behalf, gifted or disposed of. Communication couldn't be faulted - we were kept informed daily initially of what had been done and later by email as things were sold. All was done within the quoted price but saved us so much stress and time. The biggest surprise was once they sold (on behalf) the items of value there was nothing left to pay!"
    Rating by: Katrina  |  Rating posted: 31st Dec, 2016  |  Contact: Janice  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    31st Dec, 2016More details…
  • 100%
    "I fully recommend 'Elderly Assist' they were amazing. They were excellent in every area, assessing, arranging, organising, packing, sorting and clearing. They have many qualities like; honesty, integrity, kindness, consideration and are hardworking."
    Rating by: Di   |  Rating posted: 5th Nov, 2016  |  Contact: Di Willis  |  Job date: Sep, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th Nov, 2016More details…
  • 100%
    "I used Elderly Assist to help me move house. Janice and her team were professional and efficient and lovely to work with. As a woman on my own I valued the detailed help they could provide in packing up stuff to sell through Trade Me and traders, packing possessions to go with me, taking away rubbish and cleaning the house I was leaving. Also they made a marvellous job of unpacking my stuff at my new residence and nothing was lost. I have no hesitation in recommending them to people contemplating a move. They were very easy to relate to and we had some good laughs."
    Rating by: Joan  |  Rating posted: 25th Oct, 2016  |  Contact: Janice Willis  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th Oct, 2016More details…
  • 100%
    "I was managing the emptying and cleaning of my mother's house remotely and it was a huge relief to find a company which could be relied on to do the work better than I could have done it myself."
    Rating by: Alison  |  Rating posted: 29th Jun, 2016  |  Contact: Janice Willis  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Jun, 2016More details…
  • 100%
    "Janice and her team were incredibly helpful and efficient with clearing out my late father's house. Everything was organised and actioned promptly and with care. I have no hesitation in recommending Elderly Assist."
    Rating by: Julie  |  Rating posted: 23rd May, 2016  |  Contact: Julie Nicolson  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd May, 2016More details…
  • 100%
    "Janice's team of mature women made my move into a retirement village a breeze. The professional way in which my delicate china ware and glasses were packed ensured that nothing was broken in transit or in unpacking.
    When every thing was unpacked these ladies new just where
    every thing should go. For an elderly male this was a real bonus.
    I rate Janice and her team top notch and have no hesitation in recomending them to anyone downsizing and moving house.
    "
    Rating by: Joe  |  Rating posted: 18th May, 2016  |  Contact: Janice Willis  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th May, 2016More details…
  • 100%
    "great service, reliable, experienced, helpful ,friendly. Took huge load off our shoulders. not cheap but worth the cost to give peace of mind"
    Rating by: peter  |  Rating posted: 28th Apr, 2016  |  Contact: janice willis  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Apr, 2016More details…
  • 93%
    "They did a great job. I couldn't have managed without them. My parents, especially Mum, having been an organiser and "doer" all her life, did a lot of wanting to interfere, which she is physically no longer able to do. But that didn't stop her from trying! "
    Rating by: Diane  |  Rating posted: 25th Apr, 2016  |  Contact: Janice Willis  |  Job date: Sep, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    25th Apr, 2016More details…
  • 100%
    "Awesome service! An emotional time clearing out mum's life when she agreed to be a rest home - the same home which our father built 63 years ago.. I asked for assistance from Janice and her team on the Monday stating that the property needed to be clear that Wednesday midday. Short notice on our behalf - though Elderly Assist bent over backwards to help us. All was done and dusted by 2pm and some treasures found too. End result - awesome"
    Rating by: Faye  |  Rating posted: 20th Jan, 2016  |  Contact: Janice  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Jan, 2016More details…
  • 100%
    "Elderly Assist have just helped us move in to a Retirement Village and WOW. What fun we had. A lot of laughter with a fantastic team of the most professional people, who took out all the stress of the move for us.
    Being disabled we just sat back and let them do it all. I would thoroughly recommend Elderly Assist to anybody who is moving, and through the positive experience we have had I am spreading the word.
    Thank you Janice, and please thank all who were involved with helping us. You have a great organisation.
    "
    Rating by: Robin  |  Rating posted: 19th Nov, 2015  |  Contact: Robin Cusdin  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Nov, 2015More details…
  • 100%
    "Elderly assist were fabulous - they were so helpful and understanding for us at this time"
    Rating by: Nicola  |  Rating posted: 14th Oct, 2015  |  Contact: Nicola Girling  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th Oct, 2015More details…
  • 100%
    "Janice and her team are consumate professionals who ensured that Dads move was as straightforward and painless as possible, at all stages. They have thorough in their communication, and there is immense attention to detail, even to the point where they were making sure Dad had his meals properly. They are not the cheapest service, but I believe that generally you get what you pay for, and in this case you get amazing value for money. Would definitely recommend."
    Rating by: David  |  Rating posted: 26th Aug, 2015  |  Contact: Linda  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Aug, 2015More details…
  • 90%
    "I was shifting from a 3 bedroom full size house with basement, in which my late wife and I had lived since 1974, to a 2 room serviced apartment at a retirement village so that I had to drastically reduce the amount of my possessions and stuff accumulated over that time.
    The Assist team works efficiently in full consultation and sympathetically with the customer to sort out what has to go and in my case managed the whole process of shifting. In addition they arranged disposal of surplus items, with those of higher value going to a well-known auction firm. Although Elderly Assist is not cheap, Janice Ellis and her cheerful, accomplished and cooperative team provided excellent service. I can honestly say that I could not have coped without them, especially since my health was not always good at the time and I had a spell in hospital.
    "
    Rating by: Ian  |  Rating posted: 4th Aug, 2015  |  Contact: Janice Willis  |  Job date: May, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 70%
    4th Aug, 2015More details…
  • 100%
    "I just want to tell you how very impressed I am with your company. Stu, Linda, Sylvia and ? (I'm so sorry I've forgotten the other lady's name) have been hard working, professional, friendly, patient, and so easy going to have around... even in the midst of chaos and turmoil. All the things you hope for when shifting an 89 year old man out of a house he has lived in for 50 years. A huge thank you to you and your staff, as without you I think this would NOT have been the short-term, stress less transition that it has been. It would have been quite the opposite. Linda told me today that on Friday Robin's belongings move into Bruce McLaren's and will be all organised nicely in his apartment ...and even his bed will be made. That is so nice."
    Rating by: Vicky  |  Rating posted: 15th Jun, 2015  |  Contact: Janice Willis  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Jun, 2015More details…
  • 100%
    "We can't thank Janice at Elderly Assist enough for all of her help and support throughout the past few months. During an extremely difficult time Janice's assistance has been invaluable and we highly recommend her and Elderly Assist to anyone who would require her services at any time. Thank you very much Janice"
    Rating by: Marcus  |  Rating posted: 10th Jun, 2015  |  Contact: Janice  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Jun, 2015More details…
  • 100%
    "The girls were extremely helpful. I couldn't have managed without them. I would use them again."
    Rating by: Shirlene & Frank Edkins  |  Rating posted: 1st Apr, 2015  |  Contact: Janice Willis  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Apr, 2015More details…
  • 100%
    "Would recommend this business to anyone with elderly parents who are moving. They took all the stress out of a very difficult situation and did an awesome job! Cannot believe how much stuff mum and dad had accumulated over the last 20 years living in their house, it seemed a very daunting task, but within 2 days, thanks to Janice and her crew it was all done to a very high standard.
    Well done Janice and Linda and everyone else who worked so hard to get the house looking amazing!
    Thanks so much!
    "
    Rating by: Alison   |  Rating posted: 14th Feb, 2015  |  Contact: Janice Willis  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th Feb, 2015More details…
  • 100%
    "Janice and the team did a fantastic job of clearing up my fathers house and placing his goods in storage. They had a really good understanding of what was of value and what we may want to keep. It was very easy and only took only an hour or so of my time. The storage is fantastic with a full inventory of what was in each box to allow me to find things as I need. Would recommend them to anyone who needs help packing up a house and clearing an estate."
    Rating by: Matthew Wales  |  Rating posted: 29th Sep, 2014  |  Contact: Janice  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Sep, 2014More details…
  • 100%
    "I am very happy with the service you provided and I highly recommend Elderly Assist for anyone needing assistance with moving their elderly relatives from their family homes.

    Thanks Janice for all your help, you saved our family a lot of time, energy and stress and allowed me to focus on the important task of getting my Dad settled in a retirement village.

    When the time came to move my Dad from his family home of 50 years, I new I would need professional assistance. Having previously cleared an estate myself, I new how much hard work was involved. A real estate Agent recommended Elderly Assist could help with the process. So I phoned Janice, and immediately found her very helpful. Janice has a very good knowledge of the needs of elderly people. She is a passionate, and caring person, who is genuinely concerned for their needs and she has plenty of very good advice. Janice’s team are all very professional. They quickly and efficiently cleared my father’s house of its contents, whilst remaining in close communication about important items that may be of sentimental value or family importance. I didn’t fully appreciate the value of the service until we sold Dads house. Elderly assist played a key role in the fact that we achieved a sale price far above our expectations. Elderly assist offers a fantastic service which plays a very important role in our modern community. Well done and keep up the good work!"

    Rating by: Peter  |  Rating posted: 3rd Sep, 2014  |  Contact: Peter Murray  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Sep, 2014More details…
  • 100%
    "Kudos to Janice and her team of amazing workers! Recently my mother moved from her large home in Howick to the Bruce McLaren Retirement Village on Chapel Road, a huge undertaking, which required down-sizing as well as packing. Janice, Trish, Barbara, Bethany and Jessica were all so very considerate and respectful toward my 86 year old mom and I was truly impressed with their sensitivity toward her. Elderly Assist Ltd wasn't the cheapest quote we received, but they are the best! Nothing got broken and moving day was stress-free for my mom. We loved that everything was unpacked for us at the new home and the empty boxes were taken away. If you're looking for an excellent moving company for an elderly parent, don't waste your time searching, go straight to Elderly Assist Ltd."
    Rating by: Jennifer  |  Rating posted: 19th Aug, 2014  |  Contact: Janice Willis  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Aug, 2014More details…
  • 100%
    "Empathetic, honest, efficient and a pleasure to deal with. Janice and her very capable team helped me to first downsize an elderly, and very frail family friend from her serviced apartment into her new rest care facility, and then later, were of immense help again when disposing of her possessions after the family friend passed away. From the sale of possessions at Webbs and passing along other possessions to charity organisations, Janice and her team really were invaluable, and I have no hesitation in recommending their services."
    Rating by: Paul Bateman  |  Rating posted: 15th Apr, 2014  |  Contact: Janice Willis  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Apr, 2014More details…
  • 100%
    "We recently used Elderly Assist when we had to clear out my parents’ house at very short notice.
    Janice and her team were very obliging and Janice’s organisational skills ensured that a home was found for most unwanted items, meaning that very little was consigned to the rubbish tip. The team members that we personally dealt with (including the wonderful boys from Tiger Transport) were polite, careful of my parents’ belongings and extremely hard working. It also helped that they all had a good sense of humour. In short, we could not have done what we had to without Janice and Elderly Assist, and I would not hesitate to use Janice and her team again.
    "
    Rating by: Louise  |  Rating posted: 17th Mar, 2014  |  Contact: Janice Willis  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Mar, 2014More details…
  • 100%
    "Janice and her staff recently shifted my mother into a retirement village and were employed to assist all with aspects of the move. They helped to sort her possessions, packed her belongings, disposed of unwanted items, cleaned and even aided with the purchase of new appliances necessary for the village. They were empathetic to the needs of my mother and every consideration was shown to ensure the shift was as smooth as possible. I have no hesitation in recommending Elderly Assist. "
    Rating by: Christine  |  Rating posted: 19th Feb, 2014  |  Contact: Elderly Assist  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Feb, 2014More details…
  • 100%
    "On completion of the work I emailed Janice (unsolicited) as follows: "Your service has been absolutely superb. I (and my family) greatly appreciate the helpful and constructive way you and your daughters have handled everything. if there is ever anything I can do to help you and/or your business just let me know." I confirm these comments and also note that Janice has kept in touch after completion of the job to ensure that any loose ernds are tied up. "
    Rating by: Mike  |  Rating posted: 16th Dec, 2013  |  Contact: Mike Clark  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Dec, 2013More details…
  • 100%
    "Janice and her very competent team do exactly what they say they will do. Vacating our large and over-filled property was such a major undertaking that I could not have accomplished it without the help of Elderly Assist. Not only did they pack and sort, they arranged for both the sale and disposal of unwanted possessions, organised the movers and even set up our new apartment so we could move in without extra stress. I would certainly recommend them."
    Rating by: Judy  |  Rating posted: 8th Dec, 2013  |  Contact: Janice Willis   |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Dec, 2013More details…

Primary contact
Janice Willis

Phone number
0800 839 874

Phone number (alternative)
021 839 874

Website
www.elderlyassist.co.nz

Availability
This week/ASAP

About us
Elderly Assist Limited assists the elderly as they downsize, declutter and prepare to move into a smaller home or Retirement Village.

What we do
Preparing your home for sale, downsizing, decluttering, packing, unpacking, organise the movers, liaise with Real Estate Agents, Solicitors and Power of Attorneys if family are not present.

Assistance with the sale of goods you don't want to take with you. We do not take a commission on the sale of the goods

Liaise with families overseas to assist their relatives find a retirement village.

Deceased estates.

Sell unwanted possessions. We not take a commission on the sale of goods.

Categories we service
Storage Service, Packaging Services, Packaging, Moving Companies, Home packing service

Areas we service
Wiri, Whitford, Westmere, Westfield, Western Springs, Wattle Downs, Waterview, Waitakere City, Waikowhai, Unsworth Heights, Totara Heights, Torbay, Titirangi, Three Kings, Te Papapa, Te Atatu, Tamaki, Takapuna, Sunnynook, St Marys Bay, St Lukes, St Johns, St Heliers, Silverdale, Sandringham, Royal Oak, Rothesay Bay, Rosedale, Auckland, Remuera, Red Beach, Ponsonby, Point Chevalier, Penrose, Parnell, Paremoremo, Papatoetoe, Panmure, Pakuranga, Owairaka, Otara, Otahuhu, Orewa, Orakei, One Tree Hill, Northcote, Newton, Newmarket, New Windsor, New Plymouth Area, New Lynn, Murrays Bay, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Milford, Middlemore, Mellons Bay, Meadowbank, Maraetai, Manurewa, Manukau (Auckland), Manly, Mangere Bridge, Mangere, Mairangi Bay, Lynfield, Kohimarama, Kingsland, Kawakawa Bay, Hunters Corner, Howick, Hillsborough, Hillcrest, North Shore, Highland Park, Herne Bay, Henderson Valley, Henderson, Hatfields Beach, Half Moon Bay, Gulf Harbour, Grey Lynn, Greenlane, Greenhithe, Green Bay, Grafton, Glenfield, Glendowie, Glendene, Glen Innes, Glen Eden, Freemans Bay, Forrest Hill, Flat Bush, Epsom, Ellerslie, Eastern Beach, East Tamaki, Conifer Grove, Cockle Bay, Central Park, Castor Bay, Campbells Bay, Bucklands Beach, Browns Bay, Botany Downs, Bombay, Blockhouse Bay, Birkenhead, Birkdale, Beach Haven, Bayswater, Balmoral, Awhitu, Avondale, Auckland Central, Albany, Airport Oaks

Elderly Assist Limited has not given us their exact location, but they are based in Penrose
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