Foleys

Ratings

100%

"Outstanding service from the moment of the first phone call, to then providing pricing information, and then the service being provided. The tradesman was professional, prompt, friendly and very competent. Would thoroughly recommend Foleys."
Tracy Pleasants responded:
"Hi Kath, thank you for the incredible rating and feedback. We aim to go above and beyond, so we're thrilled you experienced that level of service from us. "
Rating by: Kath | Rating posted: 1 day, 16 hours and 35 minutes ago | Contact: Rachel | Job date: Nov, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kath•1 day, 16 hours and 35 minutes ago•More details, one reply…
98%

"Greatly appreciative of their efforts - at short notice to come view and quote and then to work in horrible wintry conditions to remove old leaking HW cylinder and to install gas HW.
Know their trade well - systematic, organised and very thorough.
We loving instant hot water and high pressure - thank you.
Glad we opted for Foleys.
"
Tracy Pleasants responded:
"Hi Anna-Maree, Thanks so much for your great feed-back, glad our service went above and beyond for you."
Rating by: Anna-Maree | Rating posted: 6th Sep | Contact: Colin Webster & Megan | Job date: Aug, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Anna-Maree•6th Sep•More details, one reply…
90%

"We had a number of small electrical jobs to be done. David was excellent, efficient and knew his stuff. I was particularly pleased he was able to solder and repair the switch on our exhaust fan over the oven. He was friendly and courteous."
Tracy Pleasants responded:
"Hi Mike, thank you for the great feedback, we will ensure this is passed on to David."
Rating by: Mike Bunt | Rating posted: 30th Aug | Contact: David, I think. | Job date: Aug, 2018
Communication: 90% | Quality: 100% | Reliability: 80% | Value: 90%
Mike Bunt•30th Aug•More details, one reply…
100%

"Very good customer service, was very quick action."
Tracy Pleasants responded:
"Thank you Jose for the great ratings and feedback. We're pleased our service went above and beyond for you."
Rating by: Jose | Rating posted: 28th Aug | Contact: Lynne | Job date: Aug, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jose•28th Aug•More details, one reply…
68%

"A job well done, but a craftily inflated invoice. I won't use their services again. I had to squeeze a quote out of them on the phone and in the end paid a lot more than I had expected. What even is "Vehicle & H&S Compliance" and why do I have to pay for it? The guy may have worked a bit over an hour, and had to go out and get a part because he had used the last ball****in his car the day before (although when I phoned and described the problem they guessed straight away the… ball****would need replacement so he should have brought the part) and I got charged for 2 hours labour, plus the parts, plus "Vehicle & H&S Compliance" BEFORE GST (the quote per hour labour on the phone did not mention it was before GST). Ended up paying $270 for ball****replacement at header tank. Seriously? He's a plumber. A medical specialist doesn't charge that much!"
Tracy Pleasants responded:
"Hi Sarah, we're really pleased that you were pleased with the quality of the workmanship. As discussed over the phone we are happy to credit one hour's labour as a gesture for our tradesman not having the necessary part in his van, on this day. We really hope you are happy with this solution."
Rating by: Sarah | Rating posted: 13th Aug | Contact: Foleys ChCh (don't know the guy's name) | Job date: Jul, 2018
Communication: 50% | Quality: 100% | Reliability: 100% | Value: 20%
Sarah•13th Aug•More details, one reply…
100%

"Yes I'm satisfied with the work done and the amount charged.
Thank Brent for a job well done. Regards Don."
Tracy Pleasants responded:
"Thanks for the feedback Don and the great scores. We really appreciate it."
Rating by: Donald | Rating posted: 10th Aug | Contact: Brent Sheridan | Job date: Aug, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Donald•10th Aug•More details, one reply…
43%

"Called Foleys out to repair a leak from solar system. Was told that common with this system and that he had a bag back at yard, he would be back to repair. Waited several weeks and many phone calls later and still no job done. I did stress that I would like to have it done before winter came as it would be a lot icier and with the snow coming as well it would be difficult up on the roof. Every time I rang he said Oh I haven"t found the washers would need to order. Rang again oh! can't get… them will order a sheet of metal and cut his own ones. Nothing and still no calls from him.Now it's June. rang again the 15th June and said he would be out the next day. Didn't show up. Rang and he was going to be out on the Saturday at 9am but didn't arrive until 10am because he had to finish watching rugby on TV.finally arrived to job. then you send a large bill for service not happy."
Tracy Pleasants responded:
"Hi Derrick, thank you for taking the time to provide this feedback. We're sorry that this was your experience, but we're thankful that the solar leak is now repaired. We have spoken with your wife and will ensure there is a correction on your invoice."
Rating by: derrick bessant | Rating posted: 30th Jun | Contact: twizel branch | Job date: Jun, 2018
Communication: 0% | Quality: 90% | Reliability: 10% | Value: 70%
derrick bessant•30th Jun•More details, one reply…
88%

"Major leak from under the kitchen floor concrete slab. The plumber quickly found the leak and seled it off so we couod turn on our water again. He then worked with us to find an alternative to digging up the concrete slab by re-routing the water pipe. He did the job quickly and expertly. I have used Foleys a lot and they always deliver."
Foleys responded:
"Thank you for the feedback John. We aim to go above and beyond, so we're pleased to hear you experienced this level of service from us."
Rating by: John | Rating posted: 31st May | Contact: I don't know | Job date: May, 2018
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 80%
John•31st May•More details, one reply…
95%

"I book a number of jobs for the various companies we look after through Rachel Callow. The service from Rachel and then from the plumbers/electricians themselves is great. I would recommend Foleys to anyone."
Foleys responded:
"Thank you for the great feedback and ratings, we really appreciate it. We aim to go above and beyond, every time, so we're pleased that you have and continue to review that level of service from us."
Rating by: Maori Hill Property Limited | Rating posted: 21st May | Contact: Rachel Callow | Job date: May, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Maori Hill Property Limited•21st May•More details, one reply…
88%

"I found the account $420 excessive to replace a part for a Gas Hob (3.5)Hours plus other minor jobs that took minutes to repair, otherwise I found Brent very professional @ have no complaints whatsoever."
Tracy Pleasants responded:
"Thank you for taking the time to let us know how we're going. We really appreciate it. "
Rating by: Ronald | Rating posted: 12th Apr | Contact: Brent | Job date: Apr, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 50%
Ronald•12th Apr•More details, one reply…
100%

"Brent was very efficient and fixed our tap problem quickly
Could not ask for more."
Tracy Pleasants responded:
"Thanks Ken we really appreciate the feedback. We aim to go above and beyond, so we're pleased we were able to deliver for you. "
Rating by: Ken | Rating posted: 20th Mar | Contact: Brent from Twizel | Job date: Mar, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ken•20th Mar•More details, one reply…
63%

"The plumbers did a good job mending our toilet. The problem we had was with communication and actually making the booking. On the Sunday night we left a message through the after hours line and requested the job for 9am on Monday. No one showed up to our place until I rang them again at 10, and then they could only send someone to our house at 11am. So in my opinion, they do a good job but they need to be more organised with bookings and messages."
Tracy Pleasants responded:
"Hi Rebecca, thank you for your feedback. We're obviously pleased that we did a good job on your toilet, but we're disappointed that you felt let down by our communication. We pride ourselves on this, so if you could please phone me on 0800 30 35 30 and ask for Tracy P, we'll look into this further for you. "
Rating by: Rebecca | Rating posted: 25th Jan | Contact: Rachel (can’t remember last name) | Job date: Jan, 2018
Communication: 50% | Quality: 80% | Reliability: 40% | Value: 80%
Rebecca •25th Jan•More details, one reply…

Primary contact
Tracy Pleasants

Phone number
0800303530

Phone number (alternative)
0800303530

Website
https://www.foleys.co.nz/

Availability
This week/ASAP

Physical address
3 Stark Drive,
Wigram,
8042

Postal address
PO box 39025,
Christchurch,
Wigram

About us
Our Christchurch team take care of residential and commercial plumbing, drainlaying, gasfitting and electrical work. From leaky taps, blocked toilets and household renovations to commercial maintenance and building construction.

All our tradespeople are members of Master Plumbers or Master Electricians.

We operate across the South Island - Dunedin, Alexandra, Balclutha, Oamaru/Timaru, Queenstown, Ranfurly, Twizel, Wanaka

What we do
Our aim is to provide a service to you that is Above and Beyond. Every time. What this means for you is:
Arriving within 30 minutes of the arranged time or the first hour of labour will be free
Being safe, friendly, careful with your surfaces and cleaning up after ourselves
Asking you what you thought about us (we achieve 8+/10 on average)
Guaranteeing our workmanship and materials (if supplied by us) for 2 years *
Quality auditing all our tradespeople every 6 months

* Workmanship and Materials Guarantee
We guarantee our workmanship and materials (if supplied by Foleys) for 2 years. The only exclusion is for drain clearing work (being underground there is always the risk that another unforeseen problem can occur), and where products or materials are not supplied by Foleys.

Categories we service
Plumbing & Heating, Gas Plumbers, Gas Installers / Gas Fitters, Emergency Plumbers, Emergency Electricians, Electricians / Electrical Contractors, Drainlayers, Drainage, Drain Unblocking, Ceiling Lighting, Cable Installation, Bathroom Remodelers, Bathroom Lighting, Alarms & Security

Areas we service
Yaldhurst, Woolston, Woodend, Wigram, West Melton, Waikuku Beach, Templeton, Sumner, St Martins, St Albans, Spreydon, Shirley, Sheffield, Russley, Rolleston, Riccarton, Redcliffs, Rangiora Central, Prebbleton, Phillipstown, Opawa, New Brighton, Merivale, Linwood, Lincoln, Kirwee, Kaiapoi, Ilam, Hornby, Hillmorton, Hei Hei, Halswell, Governors Bay, Glentunnel, Fendalton, Edgeware, Dunsandel, Diamond Harbour Area, Darfield, Christchurch Airport, Burwood, Burnside, Christchurch, Bryndwr, Bromley, Bishopdale (Christchurch), Belfast Area, Avonside, Avonhead, Avondale, Chch, Aranui, Amberley Area, Akaroa Area, Addington

Foleys / Plumbers / Plumbing Contractors in Wigram