Foleys

Ratings

100%

"Hot water cylinder sprang leak. They came when they said, inspected, gave advice, ordered replacement, installed same. All very efficient and pleasant."
Rating by: John | Rating posted: 2 days, 9 hours and 4 minutes ago | Contact: Tom | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•2 days, 9 hours and 4 minutes ago•More details…
93%

"This is the first time we have used Foleys, we found them very efficient both plummer and receptionist, no days of waiting for a tradesman, I rang for a plummer 3 hours later he was here, he was very courteous and explained to me what he was doing took time out to arrange another job of spouting for a quote would recommend highly"
Tracy Pleasants responded:
"Thanks Mark, we're pleased that you got to experience our Above & Beyond level of service. Regards, Tracy "
Rating by: Mark | Rating posted: 16th Oct | Contact: Malcolm MacBeth | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 70%
Mark•16th Oct•More details, one reply…
95%

"Have dealt with Foleys a couple of times, both for urgent jobs on rentals. The administrative phone team are polite and engaging. The work is punctual, within a couple of hours, and they have fixed the problems with minimal fuss and bother. Prices quite reasonable. Would always use again. "
Tracy Pleasants responded:
"Thank you Alasdair, both for the great comments and the awesome scores. We look forward to helping you again when you need us."
Rating by: Alisdair | Rating posted: 3rd Oct | Contact: Tracy Pleasants | Job date: Aug, 2019
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 100%
Alisdair•3rd Oct•More details, one reply…
100%

"Superb service - cannot fault and very pleasant to deal with."
Tracy Pleasants responded:
"Thanks John for the great rating, we really appreciate you taking the time to do this."
Rating by: John | Rating posted: 6th Sep | Contact: Tom | Job date: Aug, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•6th Sep•More details, one reply…
100%

"having used Foley on site for my commercial works, i recommended them for a domestic repair to a family member
the guys worked fantastically well for my family
very clean, very respectful of the home environment
Thank you very much
"
Tracy Pleasants responded:
"Thanks Jason for the great comments and rating. We look forward to being of service to you again in the near future."
Rating by: Jason Hughes | Rating posted: 28th Aug | Contact: peter mudgway | Job date: Aug, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jason Hughes •28th Aug•More details, one reply…
95%

"Nick had a tricky task of putting in an outdoor bath for me.. with no way of getting under the house.. he thought outside the box and came up with a brilliant solution.. he was professional, friendly and I was so happy with the result. I wouldn’t hesitate in having him back to do other jobs."
Tracy Pleasants responded:
"Thank you for the great feedback. We've passed this on to Nick for you. Look forward to helping you again when you need us."
Rating by: Deborah | Rating posted: 1st Aug | Contact: Nick S. Dunedin branch | Job date: Jul, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Deborah •1st Aug•More details, one reply…
100%

"Service was prompt and thorough and very satisfactory."
Tracy Pleasants responded:
"Thanks for the feedback, we're pleased you received our Above & Beyond level of service."
Rating by: A Timothy Gray | Rating posted: 17th Jul | Contact: Jeff | Job date: Jul, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
A Timothy Gray•17th Jul•More details, one reply…
95%

"We had an urgent problem and Foleys responded amazingly quickly - it was very much appreciated.
Quick and professional - thanks!"
Tracy Pleasants responded:
"Hi Carl, thank you for taking the time to provide us with feedback, we're pleased we went above and beyond for you. "
Rating by: Carl | Rating posted: 28th Jun | Contact: John | Job date: Jun, 2019
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 90%
Carl•28th Jun•More details, one reply…
100%

"Cobus from Foleys diagnosed the fault quickly, ordered replacement part and had our underfloor heating back up and running quickly leaving he job spotless as well. He was also really pleasant
Thank you"
Tracy Pleasants responded:
"Hi Carl, thank you for taking the time to provide us with feedback, we're pleased we went above and beyond for you. We'll ensure Cobus sees these lovely comments."
Rating by: Stephen | Rating posted: 25th Jun | Contact: Cobus Franklin | Job date: Jun, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Stephen•25th Jun•More details, one reply…
98%

"The job, replacement of a valve on the hot water tank, was completed on date and time and within the estimated cost. The workman was pleasant and efficient. It has been a pleasure doing business with the company."
Tracy Pleasants responded:
"Hi Anne, thank you for the great feedback, we really appreciate it."
Rating by: Anne | Rating posted: 7th May | Contact: Vince Basile, Palmerston North | Job date: Apr, 2019
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100%
Anne•7th May•More details, one reply…
95%

"Brett always does an excellent job. If he says he will get it done, you can trust he will. He is reasonably priced and does not add on extra's that were not done. My only complaint would be that he is too busy :-) but I would rather wait for him to be available before I used anyone else. I can highly recommend him. "
Tracy responded:
"Thanks Andrea for the great rating and comments. We're pleased we've been able to help you."
Rating by: Andrea | Rating posted: 20th Mar | Contact: Brett Sheridan | Job date: Jan, 2019
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 100%
Andrea•20th Mar•More details, one reply…
100%

"Brett, always reliable, friendly & helpful.
He has always worked on our place for years, so he knows it well and wouldn't use another plumber."
Rating by: Neil | Rating posted: 7th Mar | Contact: Brett Sheridan | Job date: Feb, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Neil•7th Mar•More details…
83%

"I I have no idea with price as I have nothing to compare it to. "
Tracy Pleasants responded:
"Thank you for taking the time, Dannielle, to provide us with this rating and feedback."
Rating by: Dannielle | Rating posted: 31st Jan | Contact: I dont know | Job date: Jan, 2019
Communication: 100% | Quality: 60% | Reliability: 100% | Value: 70%
Dannielle•31st Jan•More details, one reply…
100%

"Very pleased with the quick, efficent, professional service and competitive rates. Highly recommended!"
Tracy Pleasants responded:
"Hi Jim thank you for the great review and comments. We aim to go above and beyond so we’re pleased you experienced this level of service from us. "
Rating by: Jim | Rating posted: 21st Dec, 2018 | Contact: Mike | Job date: Dec, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jim•21st Dec, 2018•More details, one reply…
100%

"Great service, same day job done. Highly recommend."
Tracy Pleasants responded:
"Hi Max, thank you for the great review and ratings. We're pleased our service went above and beyond for you."
Rating by: Max | Rating posted: 5th Dec, 2018 | Contact: n/a | Job date: Sep, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Max•5th Dec, 2018•More details, one reply…
100%

"Jamie came and carried out our plumbing work when we refurbished our bathroom.
He was courteous , polite and very professional.
He did an amazing job and managed to organise his work load to be able to come when we needed him at various stages of our project. The apprentice who working with him was also very good - bright , cheerful and knowledgeable."
Tracy Pleasants responded:
"Hi Lynne, thank you for the amazing feedback and ratings, we really appreciate it and we've passed it on to Jamie and Karyn and Tim the estimator."
Rating by: Lynne | Rating posted: 1st Dec, 2018 | Contact: Lynne Steiner | Job date: Dec, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lynne •1st Dec, 2018•More details, one reply…
100%

"Foleys were absolutely great. From Rachel on the phone who organised getting me a quote to Kieran who came out and scoped the work. I wasn't present when the work was done but it was done to a high standard. Really friendly, knowledgeable and very efficient. I will use Foleys again for future needs."
Tracy Pleasants responded:
"Thanks Jenny for the awesome rating and great review. We aim to go above and beyond, so we're really pleased that Rachel, Kieran, electrician John and plumber Paul provided this level of service for you."
Rating by: Jenny | Rating posted: 28th Nov, 2018 | Contact: Kieran | Job date: Nov, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jenny•28th Nov, 2018•More details, one reply…
100%

"Outstanding service from the moment of the first phone call, to then providing pricing information, and then the service being provided. The tradesman was professional, prompt, friendly and very competent. Would thoroughly recommend Foleys."
Tracy Pleasants responded:
"Hi Kath, thank you for the incredible rating and feedback. We aim to go above and beyond, so we're thrilled you experienced that level of service from us. "
Rating by: Kath | Rating posted: 19th Nov, 2018 | Contact: Rachel | Job date: Nov, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kath•19th Nov, 2018•More details, one reply…
98%

"Greatly appreciative of their efforts - at short notice to come view and quote and then to work in horrible wintry conditions to remove old leaking HW cylinder and to install gas HW.
Know their trade well - systematic, organised and very thorough.
We loving instant hot water and high pressure - thank you.
Glad we opted for Foleys.
"
Tracy Pleasants responded:
"Hi Anna-Maree, Thanks so much for your great feed-back, glad our service went above and beyond for you."
Rating by: Anna-Maree | Rating posted: 6th Sep, 2018 | Contact: Colin Webster & Megan | Job date: Aug, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Anna-Maree•6th Sep, 2018•More details, one reply…
90%

"We had a number of small electrical jobs to be done. David was excellent, efficient and knew his stuff. I was particularly pleased he was able to solder and repair the switch on our exhaust fan over the oven. He was friendly and courteous."
Tracy Pleasants responded:
"Hi Mike, thank you for the great feedback, we will ensure this is passed on to David."
Rating by: Mike Bunt | Rating posted: 30th Aug, 2018 | Contact: David, I think. | Job date: Aug, 2018
Communication: 90% | Quality: 100% | Reliability: 80% | Value: 90%
Mike Bunt•30th Aug, 2018•More details, one reply…
100%

"Very good customer service, was very quick action."
Tracy Pleasants responded:
"Thank you Jose for the great ratings and feedback. We're pleased our service went above and beyond for you."
Rating by: Jose | Rating posted: 28th Aug, 2018 | Contact: Lynne | Job date: Aug, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jose•28th Aug, 2018•More details, one reply…
68%

"A job well done, but a craftily inflated invoice. I won't use their services again. I had to squeeze a quote out of them on the phone and in the end paid a lot more than I had expected. What even is "Vehicle & H&S Compliance" and why do I have to pay for it? The guy may have worked a bit over an hour, and had to go out and get a part because he had used the last ball****in his car the day before (although when I phoned and described the problem they guessed straight away the… ball****would need replacement so he should have brought the part) and I got charged for 2 hours labour, plus the parts, plus "Vehicle & H&S Compliance" BEFORE GST (the quote per hour labour on the phone did not mention it was before GST). Ended up paying $270 for ball****replacement at header tank. Seriously? He's a plumber. A medical specialist doesn't charge that much!"
Tracy Pleasants responded:
"Hi Sarah, we're really pleased that you were pleased with the quality of the workmanship. As discussed over the phone we are happy to credit one hour's labour as a gesture for our tradesman not having the necessary part in his van, on this day. We really hope you are happy with this solution."
Rating by: Sarah | Rating posted: 13th Aug, 2018 | Contact: Foleys ChCh (don't know the guy's name) | Job date: Jul, 2018
Communication: 50% | Quality: 100% | Reliability: 100% | Value: 20%
Sarah•13th Aug, 2018•More details, one reply…
100%

"Yes I'm satisfied with the work done and the amount charged.
Thank Brent for a job well done. Regards Don."
Tracy Pleasants responded:
"Thanks for the feedback Don and the great scores. We really appreciate it."
Rating by: Donald | Rating posted: 10th Aug, 2018 | Contact: Brent Sheridan | Job date: Aug, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Donald•10th Aug, 2018•More details, one reply…
43%

"Called Foleys out to repair a leak from solar system. Was told that common with this system and that he had a bag back at yard, he would be back to repair. Waited several weeks and many phone calls later and still no job done. I did stress that I would like to have it done before winter came as it would be a lot icier and with the snow coming as well it would be difficult up on the roof. Every time I rang he said Oh I haven"t found the washers would need to order. Rang again oh! can't get… them will order a sheet of metal and cut his own ones. Nothing and still no calls from him.Now it's June. rang again the 15th June and said he would be out the next day. Didn't show up. Rang and he was going to be out on the Saturday at 9am but didn't arrive until 10am because he had to finish watching rugby on TV.finally arrived to job. then you send a large bill for service not happy."
Tracy Pleasants responded:
"Hi Derrick, thank you for taking the time to provide this feedback. We're sorry that this was your experience, but we're thankful that the solar leak is now repaired. We have spoken with your wife and will ensure there is a correction on your invoice."
Rating by: derrick bessant | Rating posted: 30th Jun, 2018 | Contact: twizel branch | Job date: Jun, 2018
Communication: 0% | Quality: 90% | Reliability: 10% | Value: 70%
derrick bessant•30th Jun, 2018•More details, one reply…
88%

"Major leak from under the kitchen floor concrete slab. The plumber quickly found the leak and seled it off so we couod turn on our water again. He then worked with us to find an alternative to digging up the concrete slab by re-routing the water pipe. He did the job quickly and expertly. I have used Foleys a lot and they always deliver."
Foleys responded:
"Thank you for the feedback John. We aim to go above and beyond, so we're pleased to hear you experienced this level of service from us."
Rating by: John | Rating posted: 31st May, 2018 | Contact: I don't know | Job date: May, 2018
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 80%
John•31st May, 2018•More details, one reply…
95%

"I book a number of jobs for the various companies we look after through Rachel Callow. The service from Rachel and then from the plumbers/electricians themselves is great. I would recommend Foleys to anyone."
Foleys responded:
"Thank you for the great feedback and ratings, we really appreciate it. We aim to go above and beyond, every time, so we're pleased that you have and continue to review that level of service from us."
Rating by: Maori Hill Property Limited | Rating posted: 21st May, 2018 | Contact: Rachel Callow | Job date: May, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Maori Hill Property Limited•21st May, 2018•More details, one reply…
100%

"We were in need of a plumber to fix a leaking header tank. I was driving to work and noticed the driver in a marked commercial van (Foley's) in front of me be very courteous and generous to another driver and thought, if that's how they treat people then I'll give them a call.
The girls who took the call in CHC were great and had a plumber at our house exactly when they said he would be there (great on time performance). The young plumber (Michael) was friendly, chatty, great with the dogs and… did a fast, neat and efficient job.

Couldn't has asked for a better experience, thank you Foley's Pluming team, we will be recommending you to all our friends in need of your services."
Foleys responded:
"Thank you for the great feedback Charlie we really appreciate it. We aim to go above and beyond, every time so we're pleased you experienced this level of service from us."
Rating by: Charlie | Rating posted: 10th May, 2018 | Contact: Not sure who you are referring to here | Job date: May, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Charlie•10th May, 2018•More details, one reply…
88%

"I found the account $420 excessive to replace a part for a Gas Hob (3.5)Hours plus other minor jobs that took minutes to repair, otherwise I found Brent very professional @ have no complaints whatsoever."
Tracy Pleasants responded:
"Thank you for taking the time to let us know how we're going. We really appreciate it. "
Rating by: Ronald | Rating posted: 12th Apr, 2018 | Contact: Brent | Job date: Apr, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 50%
Ronald•12th Apr, 2018•More details, one reply…
100%

"Brent was very efficient and fixed our tap problem quickly
Could not ask for more."
Tracy Pleasants responded:
"Thanks Ken we really appreciate the feedback. We aim to go above and beyond, so we're pleased we were able to deliver for you. "
Rating by: Ken | Rating posted: 20th Mar, 2018 | Contact: Brent from Twizel | Job date: Mar, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ken•20th Mar, 2018•More details, one reply…
63%

"The plumbers did a good job mending our toilet. The problem we had was with communication and actually making the booking. On the Sunday night we left a message through the after hours line and requested the job for 9am on Monday. No one showed up to our place until I rang them again at 10, and then they could only send someone to our house at 11am. So in my opinion, they do a good job but they need to be more organised with bookings and messages."
Tracy Pleasants responded:
"Hi Rebecca, thank you for your feedback. We're obviously pleased that we did a good job on your toilet, but we're disappointed that you felt let down by our communication. We pride ourselves on this, so if you could please phone me on 0800 30 35 30 and ask for Tracy P, we'll look into this further for you. "
Rating by: Rebecca | Rating posted: 25th Jan, 2018 | Contact: Rachel (can’t remember last name) | Job date: Jan, 2018
Communication: 50% | Quality: 80% | Reliability: 40% | Value: 80%
Rebecca •25th Jan, 2018•More details, one reply…

Foleys / Plumbers / Plumbing Contractors in Wigram