We recently moved into a new house, which had no heat pumps, and I emailed Darren, along with a few other companies a few weeks before the move for some indicative quotes. Whilst the other companies were a bit vague, Darren went the extra mile and looked at dimensions and diagrams of the house which I sent him,… and provided the most accurate solution he could, without actually visiting the property. Come move-in day, Darren was the only person I invited around, as I was so impressed with his effort, he discussed different options, and he stuck to his original quote, which we appreciated. The install was done neatly and promptly (while we weren't even at home), and the after-sale service has been fantastic! (I still haven't even had a follow-up from the other companies reps)
Well done Darren and team, and thank you, I will be recommending you to friends and family for many years to come...
From the outset Darren was knowledgeable and spoke in depth against our options, unlike a couple of competing companies that tried to push us to split systems which for the properties weren't well suited. His friendly attitude and ability to answer questions on the spot (and actually measuring and calculating spaces to size units) was reassuring.
With the COVID pandemic the… supplies of the Mitsubishi heat pumps were delayed but he reassured us that when they arrived we would be top of the install list, and we were. The installs went smoothly across both properties, both completed within a day, the team were both friendly, tidy and professional.
There was a hiccup at one property that Darren rectified and sorted quickly, which demonstrates his value in providing good customer service.
Even though it is a competitive market, having the options of manufacturers, demonstrating their knowledge, ensuring things were 100% right and proper invoicing means we wouldn't hesitate in recommending happy air heat pump if you are looking for heating/cooling in the Auckland area.
Will get him back anytime!
"Prior to installation Darren’s communication and advise was outstanding and this ensured all went as planned.
Would highly recommend Happy Air Heat Pumps to family & friends and anyone looking for a hassle free service.
As he is pretty busy there were a couple of install times available and we booked the weekend. Darren turned up on time and was really efficient - put away any rubbish. He is extremely tidy and the installation is very professional. At the end of the… install ran us through operating the unit and tested before heading off . Got the invoice today and as per the quote. Will be using him again.
"No issues at all.
"I found him to be prompt with his communication and friendly and knowledgeable on his site visit when we discussed the installation options. He didn’t try to put the hard sell on for the most expensive model and we ended up getting a mid range price Fujitsu.
He turned up on time and did a tidy job of the installation. He called later (we weren’t home) to… follow up and check everything was ok.
Would recommend to others.
Primary contact
Darren
Phone number
050842779247
Phone number (alternative)
0220430201
Website
http://happyairheatpumps.co.nz
Availability
This week/ASAP
About us
What we do
Categories we service
Heat Pump, Air Conditioning Service, Air Conditioning Contractors, Air Conditioning & Refrigeration, Air Conditioner Repair
Areas we service
Whatawhata, Wellsford, Warkworth Township, Waiwera, Waitakere City and Suburbs, Wairau Valley (North Shore), Torbay, Tindalls Bay, Te Rapa, Sunnynook, Stanmore Bay, Snells Beach, Silverdale, Rothesay Bay, Rosedale (Auckland), Rodney Area, Red Beach, Raglan, Papatoetoe, Papakura Area, Pakuranga, Orewa, Northcote, North Shore City and Suburbs, Ngaruawahia, Milwater, Milford, Middlemore, Matakana, Manurewa, Manukau City and Suburbs, Manukau central, Manly, Mangawhai, Mairangi Bay, Mahurangi West, Huntly Central, Huntly Area , Howick, Highland Park, Hibiscus Coast Area, Helensville Central, Helensville Area, Hamilton City, Hamilton Area, Half Moon Bay, Gulf Harbour, Gordonton, Franklin Area, Flat Bush, Devonport, Dairy Flat, Conifer Grove, Cockle Bay, Clevedon, Clendon Park, Castor Bay, Cambridge Area, Bucklands Beach, Botany Downs, Beachlands, Auckland City and Suburbs, Albany
Happy Air Heat Pumps has not given us their exact location, but they are based in Manakau
So, when we decided to do a ducted system in the upstairs of my house, there was only one man i was going to call. Despite stock, Covid and… other issues, Darren was upfront and honest with me all the way through the process, and i was prepared to wait because of his outstanding service, and we are very, very happy with the final result.
"Cannot recommend highly enough...
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%