Incredible Kitchen Company
Kitchen Fittings & Design in Botany Downs

"Pros: I like my kitchen, they were very accommodating in waiting over 2 months to install the toe kicks due to flooring/damage to wall issues (existing, not caused by Incredible), I enjoyed the design process, most people I dealt with were friendly.

Cons: Dealing with this team was disastrous - the left hand had no idea what the right hand was doing. On the day of installation, the installer noticed the dishwasher tap was still in place. He asked if I had a plumber coming to remove it and I said I'd been advised no plumber was necessary until after installation. He said he'd have to come up with a solution which may include cutting a bigger hole. I agreed and said I was just up the road should they need anything. When I came to check once installation was complete, I was surprised to see it had been necessary to remove one of my lights and that they had chosen to bend the cold water pipe over and install the cabinet on top. I mentioned this to Ellie, who had helped with design, and she said she'd get in touch with the team to see what needed to be done. I emailed on Tuesday and when I'd had no response by Friday, I emailed again. Ellie told me they'd arranged someone to come over on Monday. I told Ellie I wasn't available that day and that no-one had told me about this appointment. I understood that we had rescheduled to Tuesday. On Monday, I received a call from people wanting to install the toe kicks asking what time I'd be there to let them in. I informed them (again) that I wasn't available. The benchtop people called on the same day to arrange a time to come the next day. I had been expecting a solution to the bent pipe issue so told them I didn't think we could install the next day. They called Neal at Incredible and he told them there was no issue and install could go ahead. I called Neal as I was obviously not clear on why people were coming to look at the cabinet the next day. Neal was condescending and arrogant. He told me there was no issue and I just needed a plumber to sort the pipe issue. I told him I'd already engaged a plumber who said it wasn't possible. He scoffed at the incompetence of the plumber and told me it was "industry standard" to bend the pipe. I had no choice but to accept there was no issue. 15 minutes after this call, I had a text message to say an installer was on their way to my house. I called him as I didn't know why he was coming (I was still unavailable) and he said Neal had told him there was an issue. I told him Neal told me there was no issue and I was unavailable. I ended up engaging another plumber who tried to call Neal but had no response. He ended up calling the head office and spoke to someone there, set out my issue and told them the only way to sort it so I could finally use my kitchen was to cut the cabinet. He also followed this up with an email. I was past the point of having any faith in Incredible to fix the issue but he still had a little faith :) He also confirmed that it was not industry standard to bend pipes over! I never heard from Incredible in relation to sorting the issue. I did hear from them 10.5 weeks after install when they sent a further bill for ~$400 in relation to equipment needed to install the benchtop. I was never told about this extra cost and no-one foreshadowed it's arrival (despite me speaking on the phone to them the same day in relation to installation of the toe kicks - there's the left hand/right hand non-communication issue again). They did come back and install the toe kicks which, thankfully, ended my ordeal with them. It ended up costing me over $1k in extra plumbing bills and has left me with a cabinet that has a cut in the base to accommodate the pipe. In my view, the cost savings are not worth the crappy, stressful, disappointing experience of dealing with this team."

21st Sep, 2023  •  Rating by: Tania  •  Contact: Neal  •  Job date: Sep, 2023

"The worst customer service experience in ten years of living in NZ.

I bought a benchtop from Incredible Kitchens (Jag Kitchens) on September 1 and everything seemed to be very smooth. The template was done on the agreed date and all payments were collected in advance.

Incredible Kitchens (Jag Kitchens) booked my benchtop to be installed on the 15th of September and they asked for the old benchtop to be removed for the new installation.

The old benchtop was removed and I waited for the new benchtop to be installed on the agreed date, which did not happen. I tried to contact Incredible Kitchens (Jag Kitchens) during the installation day and in my first contact, they said that they could not get hold of the factory, but they confirmed that the installation was occurring later on in the day.

Around 3:00 p.m. on this same day, I tried to get hold of the store but they closed at 1:30 p.m., without following up on what happened with my benchtop, which I judged to be very unprofessional.

On the next day, Saturday, I got in touch with the store in the hope of getting an explanation to what may have happened and when I was supposed to have my benchtop installed. The person whom I spoke with ensured me that she would return my call within the hour with an answer, but the store did not contact me back.

On the following Monday 18th the factory, which seems to be another business or supplier, called me and they were very organized. At this opportunity, they explained to me that their booking was always happening on 19/09 and not 15/09 and that it was a possible mistake from Incredible Kitchens (Jag Kitchens).

On the 19th of September, I had my benchtop installed but up to this point, no one from Incredible Kitchens (Jag Kitchens) was in touch with me. We spent 5 days without a sink, water, cooktop and oven, cooking in a camping stove and washing dishes in the laundry and Incredible Kitchens (Jag Kitchens) never called us to give any explanation of what happened.

We understand that mistakes can happen, but at no point, did anyone have the decency of being in touch, apologising or supporting us in this process. Their response was just to leave it with the factory whom I had not directly paid the full amount in advance.

So, I believe if you are thinking of doing business with Incredible Kitchens (Jag Kitchens), it is better to find another supplier, they did not show any respect for us after collecting their payment.

My worst experience ever with a business in NZ."

21st Sep, 2023  •  Rating by: Ricardo  •  Contact: Deyana  •  Job date: Sep, 2023

"After sending through a preliminary created plan from the website to the office, Georgia helped fine tune the design and advised on cabinetry and benchtops. Installation went according to agreed timing and workmanship was tidy and cabinets and benchtop installed beautifully. Kitchen works well and a pleasure to use."

22nd Mar, 2021  •  Rating by: Claudia  •  Contact: Georgia  •  Job date: Mar, 2021

"Awesome team to deal with, great planner/designer, fitter and stone guys. Very happy with the quality, look and finish."

19th Mar, 2021  •  Rating by: Sandra  •  Contact: Incredible Kitchens  •  Job date: Sep, 2020

"From start to finish Incredible Kitchens where great to work with. Georgia was very helpful in the design. Very reliable on times for measure ups and execution. Kitchen is amazing and very happy with the quality. I had got numerous quotes and Incredible Kitchens were the cheapest and used the same quality as other companies. I would definitely us them again."

19th Mar, 2021  •  Rating by: Yvette  •  Contact: Georgia  •  Job date: Oct, 2020

"Excellent kitchen company to deal with. Good communicators, fast service and quality product."

22nd Feb, 2021  •  Rating by: John  •  Contact: John  •  Job date: Oct, 2020

"I met Jen at the East Tamaki showroom. She was able to show me many different options for my kitchen replacement. I then worked together with Gen on the design. I was happy with the pricing and with the range of different options that were available. The new kitchen looks stunning. All the people that I dealt with were polite and accommodating.
I highly recommend Incredible Kitchens."

16th Nov, 2020  •  Rating by: Geoff  •  Contact: Jen  •  Job date: Nov, 2020

"This is a fantastic company. We have used them to replace a kitchen benchtop that looks fantastic and now they have replaced one of our bathroom vanity tops. Bruce is absolutely fabulous to deal with."

14th Feb, 2020  •  Rating by: David  •  Contact: Bruce  •  Job date: Feb, 2020

"Great customer service. Gave us alot of help with design and an awesome showroom made the whole thing really easy and very affordable with such high quality cabinets and hardware"

3rd Dec, 2019  •  Rating by: Paul  •  Contact: Jen McLagen  •  Job date: Dec, 2019

"Awesome company to deal with. They designed an absolute dream kitchen and I can vouch for excellent workmanship and materials. The work done was professional and done on time and as promised.
Highly recommended."

19th Nov, 2019  •  Rating by: Parma  •  Contact: Jen McLagan  •  Job date: Nov, 2019

"While we had a couple of surprises during the ordering and installation process (including too few studs in the wall!) the IKC team reacted promptly, completing the job within the original time-frame to a very high standard, and we came out the other end with a beautiful and functional kitchen."

2nd Aug, 2019  •  Rating by: Peter  •  Contact: Georgia, Neal and Craig  •  Job date: Apr, 2019

"Awesome experience! Probably the best purchase experience we've ever had."

29th Jul, 2019  •  Rating by: Elena  •  Contact: Georgia  •  Job date: Mar, 2019

"I am really happy with Incredible Kitchens, they were fast, friendly, thorough, flexible and professional. They came up with solutions and nothing was a problem. The value for money is great and I have a custom kitchen at a flatpack price. They quoted separately for cabinets, benchtop and install so they could pick and choose but ended up getting them to do everything and the results are fantastic, I’m really happy with the result and would recommend them to anyone."

29th Jul, 2019  •  Rating by: Shane  •  Contact: Jen  •  Job date: Mar, 2019

"Incredible kitchens provided a lovely black granite kitchen top for a long kitchen worktop, an island and waterfall ends. Great to work with, expertly measured out by laser and very nicely fitted."

29th Jul, 2019  •  Rating by: Julian  •  Contact: Jen  •  Job date: Jul, 2019

"Very lovely service, easy to design with the staff and above all the kitchen was finished to a high quality and looks amazing"

31st Jan, 2019  •  Rating by: Bethany  •  Contact: bethany beckitt  •  Job date: Jan, 2019

"Absolutely great service. They had our kitchen installed super fast and remedied errors without us even having to follow them up. Very professional service and fantastic value for money, we will be using them again."

24th Jan, 2019  •  Rating by: Helen  •  Contact: Jen  •  Job date: Jan, 2019

"We are really happy with our experience with Incredible Kitchen Company and absolutely love our new kitchen! The quality is exceptional and it was so great working with Georgia and the team to create the perfect kitchen for quite a tricky space. Thank you so much!!"

22nd Jan, 2019  •  Rating by: Kirsty  •  Contact: Georgia Riding  •  Job date: Jan, 2019

"Incredible kitchens are affordable and truly interested in great kitchens and customer service. I was initially doing an insurance job on water damage to walls and floors in my kitchen and a new bathroom. When my granite benches got broken by builders I contacted Incredible kitchens in November after quote from builders contractor was simply unaffordable. Jen helped me design an entirely new kitchen I could afford and in a Christmas period timeframe that was extremely difficult. Jen was amazing and intuitive. She listened and got it absolutely right. I got a great kitchen at a cost that was at least 6 thousand dollars cheaper than all competitors for essentially exactly the same product ( if not better) and it was designed measured and installed within a month and before Christmas. Jen worked overtime to ensure that I made the last manufacturing date for the year. All of the team working for Incredible kitchens ( measurers and installers) were exceptionally professional and lovely to deal with. Jens team were undoubtedly the best part of my renovation (an unplanned one). Jen also recommended an appliance dealer for me which saved me thousands on all new appliances.
Their website, which allows you to essentially design and cost your kitchen is also amazing.
I thoroughly recommend Jen and her team to anyone who wants excellent customer service and an amazing result. I cant thank them enough."

19th Jan, 2019  •  Rating by: Mica Plowman  •  Contact: Jen Mclagan  •  Job date: Nov, 2018

"Awesome job guys,we are super stomed with our new stone benchtop"

18th Jan, 2019  •  Rating by: Niels  •  Contact: Bruce Dawson & Georgia  •  Job date: Dec, 2018

"great"

18th Jan, 2019  •  Rating by: Peter  •  Contact: Peter Ingham  •  Job date: Dec, 2018

"Incredible Kitchens really lived up to their name and delivered an absolutely incredible kitchen for us! Initially we wanted to change just the bench top and cupboards. On discovering extensive hidden water damage, Nick advised us about the different options we could go with. By changing our layout and with Lesleys placement advice, we actually gained more floor space and storage than the original kitchen. Our kitchen has opened up the house and visitors are always super impressed when they see it. Fully recommend the team at Incredible Kitchens. I always look at the kitchen and wonder why we hadn't done this sooner! Thanks team, keep up the awesome work!"

5th Jan, 2019  •  Rating by: Rachel  •  Contact: Nick and Lesley  •  Job date: Jun, 2018

"We are so happy with the new kitchen in our son’s unit, especially for the price and we even got a stone bench. Happily gave us samples to take home, so we could decide on colours and bench top. Georgia was incredibly friendly and always followed up on any queries we had. We are more than happy with the kitchen and it works well for our son. Looks awesome as well, Very pleased with service, staff and product."

24th Dec, 2018  •  Rating by: Angela  •  Contact: Georgia Riding and Lesley  •  Job date: Oct, 2018

"Great service, affordable and friendly staff. Incredible Kitchens were very helpful. We now have a modern kitchen at an affordable price. They have a great service, they were as per their schedule. Highly recommended. Thank you so much Georgia!"

13th Nov, 2018  •  Rating by: Rukhshana  •  Contact: Georgia  •  Job date: Oct, 2018

"I would Highly recommend Incredible Kitchen Company, i spent the day going around 6 different company's all over Auckland, from my first step into the showroom i was greeted with a smile and a willingness to help , they gave me great advice on products and positioning .
Ive never done a kitchen before ,so doing it myself was a little daunting , however the whole process was smooth and perfectly explained to me the whole way through.
It also helped that they beat every quote i had got ( 6 of them ) with equal or better products, and much better service.
From the delivery men to the installers everyone who works for this company is professional and respectful of me and my home, and to be honest i don't think you can put a price on that.
Ive had one problem after installation which was actually my fault and without hesitation they have come back out and sorted for me proving excellence after sale service.
I can honestly say this is the best kitchen company in Auckland i will recommend to everyone i know.
Thanks Eddie"

23rd Oct, 2018  •  Rating by: Edward  •  Contact: Jen Mclagan  •  Job date: Oct, 2018

"I ordered a new kitchen and laundry through Jen & Georgia at Incredible Kitchens and they were both amazing to deal with. Great cabinetry & bench-tops, great service & communication, everything delivered to plan. Thanks for the great service!"

22nd Oct, 2018  •  Rating by: Louise  •  Contact: Jen & Georgia  •  Job date: Sep, 2018