Not only was I charged twice as much as the original quote, then when payment was due, I was gladly surrounded by all of the movers, to ensure payment was made. A number of things were broken during the move, as we are only finding out about now, but also, he changed the configuration… of the move so obviously to raise the cost, just before closing down the business on Monday... hmm fancy that!! Whilst the No Cowboys website does a great job, they need to continue vetting these companies because they get away with crap and it's the customers who end up paying the price... literally!! If anyone from either No Cowboys or Kurt Transport wish to respond, please contact me directly.
Junior and his team were on time (actually about 5 - 6 minute early which is a good start).
The truck was loaded quickly but carefully.
At the new place, floor covers laid out and all instruction as to where we wanted stuff was followed with no fuss. They guys worked hard but never lost a smile or their great attitude. (There is nothing worse than a company in your home that makes you feel they are… doing you a favour by being there - absolutely not the case with this TEAM).I could not have been happier with Kurt Transport and in particular Junior and his team. They are a real credit to the business.Use these guys, you won't be disappointed.
Gaynor & James
Our move day - I don't think we could of picked a worse day to conduct the move and despite being the wettest day in Auckland this year the boys did a fantastic job. Good communication from Chad enroute as they got stuck in the Auckland 'wet weather' traffic and then some… very well judged driving from Junior to get the truck up and turned around in our rather awkward and tight Right of Way drive. Although we had booked 3 men for the job, there was only Chad and Junior that showed up initially. This was compensated for by Junior who amended the charge for 2 men for the those initial hours. In general with the move, the lads were extremely respectful of all our stuff and of our houses. I was very appreciative of all the consideration and pads laid down in the new house to protect the floor coverings from wet shoes. There was one cabinet that was damaged despite several layers on pads being put on it. Junior was very quick to accept responsibility for it and paid us out to replace the unit ($150).The job took quite a bit longer than anticipated (totalled 7hrs) which probably wasn't helped by the weather, but also a bit longer with an extra pick up that was required at the self storage unit (approx. 1hr). There was a bit of confusion as the boys thought they were dropping off at the self storage but they adjusted pretty quickly and rearranged another job in order to complete our move.All in all, a very good service provided from initial contact to job completion. Thanks to the lads for a job very well done in some pretty average conditions.
From start to finish they were extremely professional, courteous and quick. I cannot recommend them highly enough. They arrived well before time to let us get ready, they were loading things not only in record time, but with the utmost care as well - I was amazed to see how well the boxes and furniture was stacked on the truck, they are Tetris… magicians! All three movers were great, cheerful and shared a joke or two. We had a very annoying treadmill that needed disassembly and reassembly and they did it in record time, they even made sure to tell us certain things such as waiting a while before turning on the fridge to let the gas inside settle and so on. We had an initial estimate quote through email correspondence but it turns out that they were quicker than anticipated and so the job was done for less than the estimate quote range. Really cannot say enough about these guys. They made the day a thousand percent less stressful, thank you! Matt H
In the past 30 years, we have moved our household goods 9 times. Move number 7 was with Kurt Transport who were recommended by Storage King in Botany Downs. We were so pleased with the efficiency and care they took that we engaged them again for moves number 8 (Auckland to Storage King Tauranga) and 9 (Storage King Tauranga to our current home). Though there was a significant additional cost to get… them down to Tauranga for this last move, we felt it would be worth it for the demonstrated efficiency and the care the Kurt Team took previously. We were proved right in doing so.Boy does that Kurt team move! Between 9:00 am and 5:00 pm they emptied three storage units and moved everything into place in our new home. Our builder asked us to make a note of any and all nicks, marks, scars, etc. the Kurt boys might make in moving into our new home – including carrying a queen bed, double hide-a-bed and several large book/display cases up a staircase. At the end of the day, we were unsurprised to find not a single mark anywhere on either our belongings or the new house. We could not ask for more efficiency or be more pleased with a move like that. Junior and his team were marvelous – and we recommend them highly to anyone contemplating a move.We hope we don’t have to move house again – but if we do, you can be certain the Team at Kurt’s will be our first port of call.
Polite, friendly and on time.
In short, moving is still stressful(!!) but dealing with Kurt Movers from initial contact until the actual move was completed, made it a lot less so, and I am happy to recommend them to others! Mark got back to me over email and was great in providing me with lots of detail to help me make my choice and organise with the initial organisation of the move.
I really appreciated the fact that the movers on site were on time, polite,… helpful and friendly. I was also impressed with the care they took with my 'stuff'. Not only were they careful but also really organised, efficient and great representatives the company. The move was completed in less time than anticipated and as a result the job was less than originally estimated. Awesome!
Thanks Kurt Transport.
A large trampoline couldnt fit onto the truck without disassembling it. The team actually went to the effort to physically run it from one my old place to the new one. (500… meters away) Great Kiwi ingenuity!!Thanks guys!(ps the only thing that broke during the move was AN EGG that I forgot in the fridge)
They arrived on time, hit the ground running and didn\'t stop until the job was done. Even when I wanted to discuss the storage unit pickup, Kurt did not stop working! I followed him around talking while he kept working.
Nothing was too much trouble - even moving items around after… we changed our minds as to where things should go.Highly recommended. Hopefully we are not moving again for a long time but I would definitely use Kurt Transport again.Sandra M
Needless to say his only decision on the day was red or white!!
Here are words to describe this company.EfficientProfessional ReliableMethodicalCareful
We will be using them in 4 months time when we move again...