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Postal addressPO Box 302-218
Rang PlumbQuick this 7.40ish morning - Ronal was here sorting my job by 11.20am!
Would definitely recommend :)
What I was told when I booked the job for 8am.
... can go to your job on Thursday morning if this would suit?
When I rang to see why he hadn't arrived.
The job is booked for the afternoon - we can't give… you an exact time.
I booked the job for the morning, so I could arrange to be home from work. I ended I had to stay home for the full day. I have marked the value for money rating down for this reason - sometimes the cost is more than just $$$$ paid for the service,
In respect of the quality and friendliness of the plumbing service - spot on.
My only comments is when I rang plumbquick to book the job the phone was answered with Hello. I had to ask if I had the plumbquick number. I would have expected as a business the person answering the phone have answered good morning/afternoon Plumbquick you are speaking with ??? (best business practice).… Also my street number was supplied incorrectly to the technician who had to ring and locate my address. Also it was not explained to me that I was required to pay on completion of the job. This was ok but what if I hadn't been able to pay on the day??
Very prompt service with a smile,cheerful demeanour and good explanations on what needed doing and the costs involved
Thanks again Peter
Would definately recommend.
Nathan was what one would expect from an experienced professional, quick clear and onto the job without hesitation. Excellent outcome and he left the place as he found it. Pleasant personality and very much customer focused; ask for him if you want a job done well :-)
He called me prior to the agreed time slot to confirm arrival and was very prompt turning up soon after.
He was very knowledgeable, friendly and got the job done efficiently and to a high standard.
Peter arrived the next day and sorted the 2nd stage of our leak without issue, again a friendly and super great service.
This Company delivers what they promise, are fast, reliable, friendly… and reasonably priced. Had 2 visits in 2 days but only charged for one call out fee, nice one!
Thanks a lot for being so quick and easy.
I would certainly recommend their work, and will most certainly use them again if required.
He was pleasant and personable to have in my home and most important of all, I trusted him to do a good job and as a female I felt safe to have him… around.
Nathan tidied up fully after he completed the job and when I asked for some additional work at a later date - it was no trouble to re-book him again.
I would heartily recommend Nathan and Plumbquick.
- Extremely prompt service (same day)- Kane explained the pros & cons of various solutions clearly- Kane's work was fast, neat and tidy- Price was good
Overall absolutely impressed, and very grateful for both the fast, friendly & professional service.
He diagnosed the problem, and repaired it with the minimum of fuss.
Wanted to get a quote on another couple of plumbing jobs and Shane said he would pass the message on but still haven't heard back from company - will call them to chase up.
The whole experience of dealing with Plumbquick will ensure that we will definitely use their service again.So different from other Plumbing Firms we have dealt with!
Within 3 - 5 minutes we had a quote, time frame and a fix! John was unbelievable with my 3yr old that loved his tools and dog. And my 8yr old daughter he made an effort to chat to.
I… only wish I knew about John and Plumbquick in the past. I will never go elsewhere and certainly now only recommend one firm!
Your firm as mentioned were elite as was your tradesman.
Recently Peter Howard has attended current property to install new laundry tub & pipes & also remedy old piping which was creating a… very smelly kitchen (not installed by Plumbquick). Peter is a very pleasant tradesman, explains all work being undertaken & his workmanship is great.
Finally, I could not leave out mentioning Plumbquick's office ladies, Jess & Kylie, who have always been been helpful when telephoned.
A good service provided over many years. Have recommended to others in the past and will continue to do so.
Rose, North Shore, Auckland.
A very satisfied pensioner, Thanks!
Had a great deal of good ideas to help me take note for next time I renovate when it comes to planning cylinder replacements etc.
My only point I wasn't happy with was the $35 service fee on top of the work and parts.
Good job Plumbquick and Ronal! You guys are reliable and very efficient.
As a property manager I need to utilise tradespeople I can rely on and Plumbquick tick all the boxes for me!
As usual Pete diagnosed the problem quickly and dealt with the problem quickly.
EXCELLENT service, quick, friendly, efficient, supported by excellent communication from PlumbQuick Customer Service throughout the job. Reasonable price too :)
(despite being a west ham supporter !!!!)
Thanks a million.
I would like to thank Pete for a great job done once again. He is friendly , courteous and helpful with advise.Happy to recommend Plumbquick and the services they offer.
Thanks again Pete
Very good service and thank you, Ross.
Made a booking with Plumbquick and arranged with the lady on the phone for a plumber to come around in a few days time. The lady advised the plumber would arrive between 12.00 and 3.00 but I would get a call about an hour before to confirm the actual time.
At about 1.30 on the day I got a call from the plumber (Jake) who advised he was here. Unfortunately I wasn\'t at home (about 20mins away) and told him about the call he was… suppose to make prior to arrival to which he responded he wasn\'t told about that.
We managed to reschedule and he came back later in the afternoon when I was home.
When Jake came around he was friendly and courteous. He advised that two rubber seals needed to be replaced and that should solve the issue.
After about half an hour he was done. We were charged $35 call out, $78 labour and $15 for each washer. Plus GST. I personally thought this was a bit on the high side for labour but I don\'t really have too much experience with plumber\'s labour fees so can\'t really comment.
A few hours after Jake left we realised the toilet was still dripping although not as much as before. Another call to Plumbquick to arrange for Jake to come back.
On his second visit he changed one of the washers again. The theory was that the first washer, which was exactly the same as this second one, could possibly not have passed the manufacturer\'s quality control and might be a fraction too small
Jake said if that doesn\'t fix the issue we would need to replace a particular part which costs about $50. Plus another call out fee. Plus at least another half an hours worth of labour. Plus GST.
We are a bit disappointed with the communication and fact that the issue wasn\'t resolved the first time around. Not pointing any fingers but I have the mindset that if you pay someone to fix a problem, they do it first time around. If it doesn\'t work you should be charged more labour and another call out fee.
If the dripping still continues we will probably choose another plumber next time.