The Original Kiwi Rating Site Now with 104,818 ratings online

Protecta Insurance New Zealand Limited / Insurance Brokers in Auckland Central

Is Protecta Insurance New Zealand Limited your business?

Protecta Insurance New Zealand Limited is unregistered. Before hiring them, consider these registered businesses nearby:

  • 0%
    "Beware of this company!!!.
    Took 7 months to decide on a claim. Declined claim on the basis that driver who was in charge wasn’t on policy.
    Actually, driver was on original policy and if this really was the case, why wasn’t this decision made immediately when claim was lodged?
    Had to keep emailing and contacting them to follow up to try and find out what was going on.
    Stressful situation and process made worse by an incompetent insurance company.
    Keep Away from Protecta.
    Rating by: Caroline   |  Rating posted: 31st Jan  |  Contact: Mei Prasad  |  Job date: Jan, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Caroline 31st JanMore details…
  • 100%
    "Maya and Louise were effieicient and friendly to deal with throughout and made the claims process easy. This helped me recover from a motorcycle collision where I was badly injured. They supported me well in a Disputes Tribunal hearing.
    Highly recomended.
    Rating by: Gareth  |  Rating posted: 7th May, 2019  |  Contact: Maya  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gareth7th May, 2019More details…
  • 98%
    "Maya has been sorting out a disputed claim (with another insurer). Protecta paid me promptly and has been amazing sorting out my uninsured loss. Maya has been really easy to deal with and I’m really glad to have her and Protecta on my side helping!"
    Rating by: Brett  |  Rating posted: 2nd May, 2019  |  Contact: Maya Fechner  |  Job date: May, 2019
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brett2nd May, 2019More details…
  • 98%
    "Maya did a great job sorting out a disputed claim, was easy to contact, kept me in the loop and was sympathetic to the issues I was facing. Flawless service. "
    Rating by: Marc  |  Rating posted: 4th Apr, 2019  |  Contact: Maya Fechner  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Marc4th Apr, 2019More details…
  • 100%
    "Thanks to Kevin for handling my claim so efficiently! I have had to make two claims with Protecta Insurance Motorcycle Dept and they have been very easy to deal with. I would DEF recommend them for motorcycle insurance!"
    Rating by: Kane  |  Rating posted: 15th Mar, 2019  |  Contact: Kevini S  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kane15th Mar, 2019More details…
  • 35%
    "Motorcycle with helmet and gloves in top box stolen, 45 minute show on CCTV of the charming individuals, faces covered, breaking into and then stealing my motorcycle. CCTV footage of myself putting my helmet and gloves in my locked topbox. Protecta declined to pay out for my helmet and gloves - would only do so if I could prove they were damaged.

    Protecta, I am sure the thieves are taking excellent care of my helmet and gloves. A Protecta policy joke at my own expense during a time of violation and stress. An encouragement written in policy to go knock doors down till I found the thieves my motorcycle, gloves and helmet myself to prove my topbox has been smashed in and gear damaged. They Protect would pay out then - as informed by the insurance consultant.

    Staff professional and polite, even when asking you not to go look for the thieves/helmet and gloves to get my front teeth knocked in.

    Insurance companies that cover your helmet and gear when stolen and you don't have to 'prove' damage: Swann insurance, YOUI, NAC insurance, and even the AA (helmet)!

    Have been excellent previously when in an accident and other party at fault.

    Warning - black humour: Final laugh will be mine however, as I am more likely now for Protecta to have to pay out for their Death Benefit (as I now have to wait/budget and save to replace my higher standard helmet)!

    Rating by: Sarah Blake  |  Rating posted: 8th Jan, 2019  |  Contact: Protecta - insurance phone agents polite and professional.  |  Job date: Dec, 2018
    Communication: 50%  |  Quality: 20%  |  Reliability: 20%  |  Value: 50%
    Sarah Blake8th Jan, 2019More details…
  • 13%
    "Absolute abysmal company. Had the same crap the above poster Bernadette had. They had numerous opportunity to let both the panelbeater and my son the go ahead to have repairs made to his vehicle. Raised his excess THREE times over this period, so they were definitely in the loop and also aware that the panel beater was doing the job as they'd directed, two weeks later they decline the claim - stating they were not aware of a minor technicality which they would have been aware of after raising the excess so many times. Now this bunch of money grubbers have cancelled my son's policy and dropped him and the panel beater in a load of crap because they won't honor the claim. We will be seeking legal recourse and bringing this to the attention of media if this insurance company doesn't rectify this. Absolutely livid at the way this company operates and obviously we are not the only ones they have stiffed. Good enough to take the money customers pay but won't cover what the money is for. You will NOT be getting any recommendation from us! Now sort it out! You have my email address. Or will you pretend again like the last time you people rang pleading ignorance?! Most probably!"
    Rating by: Kelly  |  Rating posted: 6th Aug, 2018  |  Contact: PROTECTA INSURANCE  |  Job date: Jul, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Kelly6th Aug, 2018More details…
  • 0%
    "I will never buy Protecta insurance again when I purchase another car they are nothing but rip offs. I put my car into the garage as I lost my power steering. My mechanic contacted the insurance company was in contact with them throughvthecwhole process I had an oil leek that leaked onto the power steering belt This caused the belt to fly off and in the process damaged my radiator. Protecta was told all this and told my mechanic that I would have to pay 3 excesses my mechanic rang me so I rang Protecta to be told that they had. It given their permission to fix it. Which is bull****. They are the worst company out andvill be posting this on Facebook as well so the word gets out to more people not to use them"
    Andrew Shearer responded:
    "Dear Bernadette, we are very troubled to read about your dissatisfaction regarding your Optimum breakdown policy. Readers will hopefully be aware how important it is when lodging any insurance claims, to follow the simple claims procedures. The process for all mechanical breakdown insurance providers is very similar and is required in order for the insurance company to assess the claim correctly. Most mechanics are very familiar with the process, and we also advise the mechanic of each step as part of our communication with them. Unfortunately after the initial contact was made by your mechanic reporting a coolant leak, no further contact was made with Protecta Insurance until the repair work had been completed, including the disposal of the compromised parts, which removed any possibility of us assessing the validity of the work carried out or quantifying the final bill. Regrettably, repairs carried out under these circumstances fall outside the scope of cover provided by your policy. We understand this isn’t the ideal outcome you were looking for but appreciate the time you have taken to address your concerns with us. "
    Rating by: Bernadette   |  Rating posted: 15th Jul, 2018  |  Contact: I don’t know   |  Job date: Jul, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Bernadette 15th Jul, 2018More details, one reply…
  • 0%
    "Im never getting a mechanical warranty from these guys again. Paid for the most expensive cover i could get for my car thinking it would come with great service but i was wrong. My car has been away for 13 weeks with no sign of it being back anytime soon. The repairer says that they have to keep on waiting for Protecta to get back to them and is constantly chasing them up.
    Have chased up Protecta who then points the finger at the repairer when they are the ones holding it up by not giving the repairer approval to get a new part when the old one is stuffed. Protecta have stuffed around trying to fix the old one when it was completely dead!! That alone has wasted 5 weeks of stuffing around with their " approved " assessor in Tauranga....why dont you have a local one in Auckland?? no use these guys for any sort of warranty!!
    Andrew Shearer, Assistant Claims Manager responded:
    "Dear Mr Bandasak, we are very concerned to read about your dissatisfaction regarding your Optimum breakdown policy. I have reviewed all three cases where Protecta Insurance have accepted claims without prejudice and in full on your motor vehicle over the past 6 months and it appears your dissatisfaction revolves around parts supply. Readers will be aware that in many cases with older model vehicles, New Zealand agents carry a very limited inventory of parts stock and parts are required to be sources from overseas suppliers. Regrettably this is outside the control of Protecta Insurance, and although every attempt had been made to source or recondition parts locally for you, on each occasion overseas supply has been unavoidable. Could you please contact me by email at [email protected] or call me on 0800 776 832 and provide details of your current claim concerning the 13 weeks delay as we have no records of any such claim, other than the two accepted claims lodged 2 weeks ago on the 25 May, and I will follow it up for you. I look forward to investigating this for you and genuinely hope that we can resolve this to your satisfaction. Kind regards Andrew Shearer, Assistant Claims Manager, Protecta Insurance New Zealand Limited. "
    Rating by: Sakon  |  Rating posted: 6th Jun, 2018  |  Contact: Andrew Shearer  |  Job date: Jun, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sakon6th Jun, 2018More details, one reply…
  • 3%
    "Absolute [email protected]#$... been over a month and a half now waiting for an update, when emailing for an update they email back with attitude saying this is how long the process takes... They say they will update, but thats only if YOU call them and then they tell you "they will update you" or "they are still waiting on a report" thats been processing for almost 3-4 weeks, Its exhausting dealing with PROTECTA INSURANCE, and you feel like its your fault your car got stolen, the customer service is very very sad and just disgraceful... you shouldn't make your customers feel like this. DO NOT RECOMMEND...."
    Rating by: Rel  |  Rating posted: 13th Feb, 2018  |  Contact: Celine,Cameron Logan  |  Job date: Feb, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Rel13th Feb, 2018More details…
  • 0%
    "Never insure your car with this lot, they'll literally to you off at the first opportunity! Go to State, AMI, off any other major player for this type of insurance, NOT Protecta.

    They are good for mechanical warranties, but absolute con-artists when it comes to accident insurance.

    Worst experience from such an appalling bunch of customer service people! Tell your friends, as I know I will be, to never consider dealing with this lot!!!

    Ombudsmen here we come. "

    Rating by: DJ  |  Rating posted: 1st Feb, 2018  |  Contact: No Idea  |  Job date: Feb, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    DJ1st Feb, 2018More details…
  • 0%
    "I would never buy an mechanical breakdown insurance from them...I wasn't told that I would have to service vehicle every 15,000kms and that I would have to used one of their approved repairers not the mechanic I trust and have used for years. What a waste of $950."
    Rating by: Edward  |  Rating posted: 29th Nov, 2017  |  Contact: Edward Baker  |  Job date: Nov, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Edward29th Nov, 2017More details…
  • 100%
    "I've been with Protecta for 5+ years for my Motorbike and just added car. Both were way cheaper than any other company I looked at. Getting a quote was so easy and quick. After being knocked off my bike by an uninsured driver, my claim was processed within 24 hours and my helmet replaced. Every time I have had a reason to speak to a customer service rep, they have cheerful, helpful, knowledgeable - I haven't had a single bad experience with Protecta and recommend them often. "
    Noranne, Customer Services Manager responded:
    "Hello Nico, thank you for choosing Protecta to insure your vehicles and for your kind feedback. We appreciate you taking the time to submit your comments and we hope to continue being of service to you for many years to come."
    Rating by: Nico  |  Rating posted: 5th Aug, 2017  |  Contact: Adam S  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nico5th Aug, 2017More details, one reply…
  • 0%
    "Absolutely crap
    Not only do you have to do all the leg work by printing/filling out forms instead of over the phone, they took all of the prmiums out after an accident that wasnt our fault when they said they would, then basically called me a liar and it was their word against theirs.
    1 of my life's regrets is getting involved with these guys.
    Rating by: John  |  Rating posted: 1st Jun, 2017  |  Contact: Stephen Glading  |  Job date: Jun, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    John1st Jun, 2017More details…
  • 0%
    "First off, their customer service has been abysmal. My first contact with Protecta started off by being told that 'as a rule of thumb' my claim might not be valid, a great start. Where is this rule of thumb page?

    Early on with my claim, one of the customer service advisers I had the misfortune to come across had an attitude of a cold call recipient, he acted annoyed at me, making me feel like I had done something wrong and it was this phone call that I had asked why I have had no communication and why it was taking so long to which I was abruptly put on hold to then be told 30 seconds later that my claim had been denied and that there is not a complaints procedure to go through (as I had asked for one), um what? you have no complaints procedure? and suddenly my claim had been denied even though 30 seconds ago it was still being reviewed?.right.

    One of the reasons for having my claim denied was 'Driving through neglect', now I only drive to and from work and in the weekends, but how would they know? has someone been following me around for the past year that I've had this 'insurance' and watching me 'do burn outs' and 'race people at the light's'?. This was probably the worst thing to hear as they've just assumed and made up a lie.

    Ultimately, my claim was denied because of rust, something which they do not cover, but also something which a year of servicing was unable to pick up due to the location (by the head gasket), so suddenly I am meant to be better than the professionals at picking this up and i should have had it replaced (this lead to a blown head gasket). My car is 13 years old and this part has gradually rusted over time, but Protecta were happy to give me insurance on a 203,000km car, no questions asked after I was sold this insurance on good faith that 'anything major wrong it will be covered, that is the beauty of this insurance'.

    Upon appeal of the decision Protecta's website claim to back to you 'within 3 working days' however two weeks later it is me chasing them up. I am then told (after ringing them) that is has been received and is being reviewed, ok cool, now we're getting somewhere... 2 weeks pass, oh still nothing once again. Finally I track down and find an email address for someone much more senior in the company who to his credit does put my case to the front of the line for but the process now starts again (so were they just lying that my appeal was being looked into?). 'It is possible that we did not recieve your appeals email', umm well then why was I told on the phone it had been recieved and was in review, completely two different stories.

    Closing thoughts

    * Left without a car for well over two months due to incompetence.

    * I can only fathom what goes on behind closed doors, are the staff trained to talk to customers? yes we are customers, we've purchased something off of you, so maybe show a little bit of customer service.

    *Protecta's website may give you an insight into the level of quality you will receive.

    * The appeals process has been comical, no one knows what is going on, I think I gave my email address 6 times.

    * I felt like I was in the wrong trying to get answers to my claim.

    * I encourage you to really do some in-depth research on the car and insurance you're taking out, rust is a big problem to make sure you ask questions as I basically have just given Protecta $1k for no reason.

    * I was sold insurance on good faith (without being able to read the terms and conditions) that if any major mechanical problem was to happen, it would be covered. Lie. Please think twice before taking out insurance, especially Protecta. Why were Protecta willing to sell me insurance on such a high mileage car when there is a high chance something may happen.


    * I will never use Protecta again

    * If you reply to this saying 'we are sorry to hear you have had a bad experience', I will not believe you.

    * They have certain words in their agreement to get them out of anything. pointless.

    * Please donate my $950 to a charity of your choosing.

    James Wood, National Claims Manager responded:
    "Dear Matthew, we are very concerned to read of your dissatisfaction with your Optimum Mechanical Breakdown Insurance policy and sincerely apologise for the breakdown in communication regarding your claim. For the benefit of readers who may not be familiar with this insurance product, Mechanical Breakdown Insurance provides cover for sudden and unforeseen mechanical or electrical failure of the parts covered. All insurance policies have exclusions which mean certain events which lead to a claim may not be covered. With Mechanical Breakdown Insurances these exclusions (events) include mechanical or electrical failure caused by corrosion. Sometimes we get it wrong and when a policy holder of Protecta Insurance is not satisfied with our service we have an internal disputes resolution process designed to investigate the policy holder’s concerns in a fair and transparent manner. This can be escalated to Financial Services Complaints Limited (FSCL), an external complaints regulatory authority approved by the Minister of Consumers Affairs. They can review the dispute and we would adhere to their conclusion. I am unable to go into the specifics of a claim on this forum, but I genuinely want to assist Matthew and welcome him to contact me directly on 0800 776 832. Kind regards, James Wood, National Claims Manager, Protecta Insurance New Zealand Limited. "
    Rating by: Matthew  |  Rating posted: 1st Nov, 2016  |  Contact: Protecta  |  Job date: Nov, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Matthew1st Nov, 2016More details, one reply…
  • 100%
    "I have used Protecta for over 10 years for car insurance and breakdown insurance for my wife's, my sons and my own vehicles. Over the years we have had several claims and have never experienced any difficulties with service. We find them good communicators and easy to understand. My son recently had a very unusual claim on his car and it was dealt with very quickly and efficiently.

    I understand that with all insurance policies, there are always conditions, but fortunately our few claims have always met the policy requirements.

    My experience of Protecta is a good company with good policies and people you can talk to.

    Rating by: Frank  |  Rating posted: 30th Jun, 2015  |  Contact: Protecta Insurance  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Frank30th Jun, 2015More details…
  • 8%
    "In Aug 2014 I purchased a 2000 model Moto Guzzi V11 Sport that remarkably only had 1,783Km on the clock!! Absolutely the find of the century, a lovely machine and a lot of fun to ride until I had a glancing collision with a truck (odometer at this point read a few km's over 5,500) in Nov. A claim was filed with Protecta and seemed to proceed ok until they wanted to write off the machine. I advised them that I was prepared to accept a few 'battle scars' and forego the paint job if the amended list of broken parts were replaced and the machine returned to me in roadworthy condition. I was told I would be contacted "in a couple of days", That was Dec 18th. E-mails that were sent to Protector subsequently were ignored. On Feb 13th I phoned them and demanded to speak to the manager, he apologised and said he would deal with the matter personally and sent me his email address wanting the list of parts the I wanted replaced promising to reply "the same day or within 24 hours". SEVEN DAYS LATER my e-mails are not replied to and I have had no contact from them at all. ABSOLUTELY APPALLING [Feb 21 2015]"
    Rating by: Max  |  Rating posted: 21st Feb, 2015  |  Contact: James Wood (manager), Lance McDonald  |  Job date: Feb, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 30%
    Max21st Feb, 2015More details…
  • 50%
    "Have just usded their website to organise bike insurance and must say it is one of the best I have used. Straight forward and easy to use... I hope this bodes well for the future."
    Rating by: Phil  |  Rating posted: 11th Aug, 2014  |  Contact: Website  |  Job date: Aug, 2014
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    Phil11th Aug, 2014More details…
  • 50%
    "Found the website really user friendly and convenient to use.
    Flying down to Wellington to pick up a motorbike from, so was nice to have it so easy to insure it on line.

    Keep up the good work


    Rating by: Darren  |  Rating posted: 18th Apr, 2014  |  Contact: Darren  |  Job date: Apr, 2014
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    Darren18th Apr, 2014More details…
  • 100%
    "Best service I had in my 28 yrs of Vehicle Insurance.
    I had a motorcycle accident were I rode my bike (Suzuki Boulevard M109) of.
    No hassles or any issues, Lance McDonald sorted everything for a few days the insurance paid out.I was one happy customer. My new Goldwing, My Jeep and my sons new 330 BMW is all insured by protecta because of the good, excellent service I got from Lance " Protecta".
    Thanks Guys
    Rating by: Johannes Coetzee  |  Rating posted: 7th Mar, 2014  |  Contact: Lance McDonald  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Johannes Coetzee7th Mar, 2014More details…
  • 100%
    "An easy way of filling in and hassle free.... 10 out 0f 10...well done!"
    Protecta Insurance responded:
    "Thank you Paul for your feedback, we appreciate your comments! Kind Regards, the Team at Protecta."
    Rating by: Paul  |  Rating posted: 24th Jun, 2013  |  Contact: Web Site  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul24th Jun, 2013More details, one reply…
  • 18%
    "Warning, get an expensive claim and they will NOT pay.

    They have two out clauses in their contract.

    f) Any Mechanical Breakdown that is the subject of a recall by the vehicle manufacturer or to any repairs covered by any other insurance, warranty or guarantee or to any costs arising from the rectifying of any failure of,or defect or fault in, the design or specification of any component.

    i) Any costs arising from contamination of any water, oil, fuel, fluid, or air system by any external influence or arising from corrosion, rust or deterioration.

    They will use words in the contract to claim they are not liable regardless of the obvious intent of the clauses.

    In my case a Seal failed in the engine which caused water to leak onto the road and cost nearly $7000 dollars to fix as the engine had to be completely dismantled to replace it.

    They said they didn\'t need to fix it as the seal must have been faulty and from clause f) \"or defect or fault in\" if it failed it must be faulty so we are not paying.

    They also said it had slowly corroded over 10 years then failed suddenly.

    Clause i) says in it \"or arising from corrosion\" so they won\'t pay.

    Even though there was in my case NO \"contamination of any water, oil, fuel, fluid, or air system\" by any means.

    Simply because in the sentence it says \"deterioration\" and \"corrosion\".

    What part that fails is not either Faulty, or suffered from some sort of deterioration or corrosion.

    Even though I was sold a contract that in their \"Summary of cover\" (which was the only document they gave me until the failure) says that \"The “Major Features (of this contract) are that there is “No Hidden Surprises” , There is no “No wear and tear” clause, There is no “NO Betterment” clause and that the repairer is paid not by myself but “The repairer is paid directly by us” and it Clearly shows that “Cooling system” “Seals/Gaskets” are covered and that “in fact, under “Engine” “all parts bolted within the engine including the Engine Block and Cylinder Head Assembly!” are covered.


    The part that failed on my car was a seal that was part of the coolant system and was bolted within the engine. It was a major mechanical failure but according to Protecta is not covered.

    Do NOT go through their complaints procedure its a complete waste of time. This failed on my car in December and its now nearly 6 months later and they still say no as they did before the BMW engineers even started work.

    Andrew Shearer responded:
    "Protecta Insurance follow the Fair Insurance Code’s procedures and guidelines for escalating a dispute. Due to the current status of the claim and privacy issues, we are unable to go into the specifics here, but Protecta Insurance are participants of and are bound by the findings of the fully independent disputes resolution scheme “Financial Services Complaints Limited” (FSCL) which is approved by the Ministry of Consumer Affairs. We acknowledge and support the right of our customers to find an acceptable resolution through all avenues available, and I encourage you to contact me directly if you have any concerns about the complaints process. Kind Regards, Andrew Shearer, Assistant Claims manager, Protecta Insurance New Zealand Limited."
    Rating by: Donald  |  Rating posted: 17th May, 2013  |  Contact: James Wood  |  Job date: Dec, 2012
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Donald17th May, 2013More details, one reply…
  • 0%
    "I had protecta insurance for 1 year. First issue : i called because the insurance was suppose to be for just 1 year but they said that it was automatically renewed and that they will only CANCEL it IF i can provide that i have ANOTHER INSURANCE. Second issue: i called in again coz my windshield was broken so i was claiming my insurance.then they said that my insurance was cancelled already and that i can\'t make a claim!!so they had me going in circles!! They we\'re able to deduct money from me but when i\'m making a claim they said that they had already cancelled it the first time i called.but i\'m still covered since they have renewed my policy AUTOMATICALLY.but when i\'m making a claim now, they said that it was cancelled!!!!NEVER EVER DEAL WITH THESE KIND OF PEOPLE!!so much of an INCONVENIENCE!!!"
    Rating by: John  |  Rating posted: 9th Oct, 2012  |  Contact: Noreen  |  Job date: Sep, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    John9th Oct, 2012More details…
  • 100%
    "I had an accident and my car was writtenoff - I received my settlement cheque 10 days later - great work thanks Protects"
    Protecta Insurance responded:
    "Hi Anneliese, thank you for your comments, we strive to provide the best service possible to our customers and appreciate your feedback."
    Rating by: Anneliese  |  Rating posted: 7th Sep, 2012  |  Contact: Russell Griffiths  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anneliese7th Sep, 2012More details, one reply…
  • 13%
    "My experience with Protecta was, how shall I say, appalling and I wish I\'d never bought a three-year mechanical insurance from them.

    The splines of the driveshaft in my Peugeot somehow wore through. The Peugeot specialist that I take my car to said he\'d never seen such a thing happen. He got a driveshaft specialist to look at it and the guy said he\'d only ever seen it happen once before to a 1980s Toyota.

    Well, you know what happened next Protecta did their very best to not pay. I was gobsmacked! No matter what I said or did, they refused to budge. They reckoned it was pre-existing, even though I\'d had the vehicle thoroughly checked before I bought it.

    Other companies have a fair wear and tear clause so if I\'d gone with one of them, I would have been sorted.

    And Protecta succeeded in not paying. It cost me over $4000 to get it fixed. The same damage happened six months later. The car has been deemed too uneconomical to repair so I had to sell it as is. I didn\'t even bother making another claim with Protecta, not after my first experience. So there I am, barely a year after buying my car having to sell it. I can\'t even get the balance of my three-year policy back.

    I wish, I wish, I wish I\'d read some of the comments in other blogs about Protecta before I spent all that money on a pointless piece of paper. They\'ve been criticized in other forums about their distaste of paying.

    Even writing this has left an awful taste in my mouth. I have to go to the bathroom and spit.

    Take my advice and shop around. Get some feedback from people who have actually had things paid for and go with those companies.

    James Wood responded:
    "Dear Alf, we are very concerned to hear about your dissatisfaction and I would like to have the opportunity to review your claim. Could you please contact me by email at [email protected] or call me on 0800 435 7868 and provide your vehicle registration number or policy number so I can find your claim in our system. We follow the Insurance Council of New Zealand recommended procedures for escalating any claim where there is a dispute. This naturally includes the opportunity for Alf to present any additional evidence that Alf believes we should take into consideration for his Mechanical Breakdown Insurance claim. Alf will receive a decision or a progress update from me within 5 working days. Our Mechanical Breakdown Insurance products provide cover for mechanical or electrical failures which includes failure by wear and tear of the parts covered by the insurance. We are extremely proud of the fact that in 2011 we accepted 99.7 of Mechanical Breakdown Insurance claims. We look forward to meeting or bettering this ratio again in 2012. Readers will be aware that insurance has exclusions which means certain events which lead to a claim are not covered. For Mechanical Breakdown Insurance these include mechanical or electrical breakdown caused by non-factory modifications, corrosion, driver misuse, or claims where the evidence shows that the failure occurred prior to the start date of the insurance. We look forward to reviewing the claim with Alf’s input, and genuinely hope that we can resolve this to his satisfaction. Kind regards James Wood, National Claims Manager, PROTECTA Insurance New Zealand Limited. "
    Rating by: Alf  |  Rating posted: 25th Jun, 2012  |  Contact: Roger  |  Job date: Jun, 2011
    Communication: 10%  |  Quality: 0%  |  Reliability: 40%  |  Value: 0%
    Alf25th Jun, 2012More details, one reply…
  • 100%
    "Internet site quick and easy to use, offering good cover at a good price. All good up to now."
    Rating by: Derek  |  Rating posted: 23rd May, 2012  |  Contact: Internet  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Derek23rd May, 2012More details…
  • 100%
    "Found their website very clear and easy to use."
    Rating by: Zane  |  Rating posted: 27th Apr, 2012  |  Contact: Internet  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Zane27th Apr, 2012More details…
  • 100%
    "I was pleasantly surprised how concisely your website (and Haley) were able to provide a quotation for my motorcycle insurance - and how easy is was to get cover online - compared with the hassle of working through a broker as previously. The dollar savings are appreciated - I hope any claims I might make are handled with the same degree of professionalism; not that I intend to make any claims!"
    Rating by: Bryan  |  Rating posted: 21st Apr, 2012  |  Contact: Haley  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bryan21st Apr, 2012More details…
  • 0%
    "I have maxi mechanical insurance. My car has been in the shop for over 2 weeks going through their claims process. I have serviced the vechicle as required at 5000kms and anti freeze has been changed at 5000 kms also. The first time they sent the assessor out to check the problem, they said I had to authorise and pay for pulling the pipe out to check for corrosion. The pipe was pulled out and found not corroded and that it was indeed a part failure, yet they will not accept the claim. When i rung them, they did not want to discuss the matter and said they would be sending a letter out. Completely unprofessional and I feel they have totally mis-represented the insurance that I was covered for when I took the policy, for which I paid $1600 for!"
    James Wood responded:
    "Dear Readers, we have been in contact with Dion and we have informed him of our internal complaints review process. For privacy reasons we are unable to go into the specifics of the claim, however we follow the Insurance Council of New Zealand recommended procedures for escalating any claim where there is a dispute. This naturally includes the opportunity for Dion to present any additional evidence that Dion believes we should take into consideration for his Mechanical Breakdown Insurance claim. We look forward to reviewing the claim with Dion’s input, and genuinely hope that we can resolve this to his satisfaction. Kind regards James Wood, National Claims Manager, PROTECTA Insurance New Zealand Limited."
    Rating by: Dion  |  Rating posted: 17th Apr, 2012  |  Contact: Steve Limpus  |  Job date: Apr, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Dion17th Apr, 2012More details, one reply…
  • 100%
    "I have used Protecta for several years for both car insurance (personal & business cover) and mechanical breakdown insurance. My experience has been great customer service dept, fast, fair and efficient claims process and what seems to me to be very resonable premiums. Based on my personal experience I would strongly recommend Protecta Insurance."
    Rating by: Frank  |  Rating posted: 7th Mar, 2012  |  Contact: Online  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Frank7th Mar, 2012More details…
  • 100%
    "This is my second bike policy with Protecta and I\'m rapt with their follow up and service at the best price!! Thanks."
    The Team at Protecta responded:
    "Thanks for the great feedback Stan, we do work hard to provide the very best pricing and service that we can, and love to hear from our customers that we are succeeding in this mission. Happy riding! "
    Rating by: Stan Tiatia  |  Rating posted: 26th Dec, 2011  |  Contact: Web  |  Job date: Dec, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stan Tiatia26th Dec, 2011More details, one reply…
  • 100%
    "So easy,mmy wife normaly handles all the insurance but i did it all on line. couldn\"t be easier!!!"
    Rating by: Brian  |  Rating posted: 20th Sep, 2011  |  Contact: NO Contactperson As Done Online   |  Job date: Sep, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brian20th Sep, 2011More details…
  • 100%
    (no comment)
    Rating by: Fiona  |  Rating posted: 4th Sep, 2011  |  Contact: Kylie Greig  |  Job date: Apr, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Fiona4th Sep, 2011More details…
  • 0%
    "I have signed up for a full cover insurance for both of my bikes. When it came to an accident and I needed to use Protecta they failed utterly. Not only are they trying to decline the claim due to road-unworthyness (worn front tyre but WoF was done only 5 weeks earlier) they have been delaying the process ever since. I have been waiting for a Letter of Deadlock for more than 6 weeks now. They just don\'t reply or say they are busy or put you on hold."
    James Wood responded:
    "Hi Marcus, I was sorry to hear that you were dissatisfied with the handling of your claim. While I hope that readers will understand that we are unable (for Privacy and Legal reasons) to discuss details of a policy or claim in the public arena, we have spoken with Marcus this morning and the issue is being escalated to his satisfaction. Please be assured that Protecta Insurance always use independent industry approved loss adjusters, assessors and investigators. For those seeking more information, Insurance companies commonly use two independent External Complaints Resolution providers; “Financial Services Complaints Limited” and the “Insurance and Savings Ombudsman”. Decisions made by either provider are binding, and Protecta Insurance will always honour their decision. The Insurance Council of New Zealand also has some very helpful information about vehicle road-worthiness in their Tips section, available here: We always encourage feedback from our clients, both positive and negative, as this helps us strive for continual improvement in our policies and systems. If you have a story to share, please feel free to post it up here on No Cowboys, or contact us on 0800 772 836. Kind Regards, James Wood, National Claims Manager, PROTECTA Insurance New Zealand Limited. "
    Rating by: Marcus  |  Rating posted: 30th May, 2011  |  Contact: Chris Allan  |  Job date: Feb, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Marcus30th May, 2011More details, one reply…
  • 100%
    "Fantastic company to deal with. First class, friendly, professional product and service. Its great to have a New Zealand owned insurance company to choose from, their customer service is far superior to the \"big-brand\" insurance companies."
    Rating by: Karen  |  Rating posted: 26th Jan, 2011  |  Contact: Colin Marshall  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karen26th Jan, 2011More details…
  • 100%
    "I used the Protecta website only for all enquiry and organising of motorbike insurance and found it fantastic for ease of use and value for money. Highley recommended and I will be getting famioly and friends to quote with protecta."
    Rating by: Carl  |  Rating posted: 17th Oct, 2010  |  Contact: Internet Only  |  Job date: Oct, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carl17th Oct, 2010More details…
  • 73%
    "I found the webb site easy to use and follow."
    Rating by: Phillip  |  Rating posted: 21st Aug, 2010  |  Contact: Internet  |  Job date: Aug, 2010
    Communication: 80%  |  Quality: 70%  |  Reliability: 70%  |  Value: 70%
    Phillip21st Aug, 2010More details…

Unauthenticated ratings (3)

  • 63%
    "Thank you Protecta Insurance- Referred to Protecta by a friend for Motorcycle cover, so easy online, will ride with ease and peace of mind now!
    Cheers Steve"
    Rating by: Steve  |  Rating posted: 4th May, 2011  |  Contact: Online  |  Job date: May, 2011
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Steve, 4th May, 2011More details…
  • 100%
    "Simple and efficient on-line purchase. Very well designed and easy to follow process resulting in a completed hassle-free transaction. Highly recommended."
    Rating by: Glenn  |  Rating posted: 2nd Feb, 2011  |  Contact: On Line Transaction  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Glenn, 2nd Feb, 2011More details…
  • 88%
    "easy to deal with, answered all questions without hesitation. very pleased"
    Rating by: Chris Smith  |  Rating posted: 27th Nov, 2010  |  Contact: Hayley  |  Job date: Nov, 2010
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Chris Smith, 27th Nov, 2010More details…

Full name of the contact person undertaking the work on behalf of this business

An email will be sent to this address to authenticate your feedback. If you don't get the email, please check your spam folder. This email address will NOT be published on, provided to this business or made available to third parties

Please confirm your email

Write about your experience. The more information and details you give, the more credible to other users your rating will be. Be as descriptive as possible - there's no limit

You can only leave a rating if you have engaged this business to work for you.

Check this box if you wish to receive occasional news and prize emails from