Realsure Ltd / Pre-purchase property inspections in Nationwide

 
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Primary contact
Sarah Symon

Postal address
PO box 48034,
Silverstream,
5142

  • 100%
    "The service and information I received from Realsure was of an extremely high standard. I was wanting to tender for a property in Wellington and thought the builder’s report provided by the vendor through the Estate Agent inadequate. I was correct. Realsure identified serious construction defects in the building, backed up by photographs,which has not been identified in the Vendor’s report.
    The service I received from the office staff and the clarity and detail of the verbal and written report were excellent.
    "
    Sarah Symon responded:
    "Hi Anne Thanks for sharing your experience and kind words. The practice of touting vendors building reports that are not from Accredited or Registered Building Surveyors is causing some serious issues for unsuspecting purchasers and eventually vendors. As you discovered, the vendors report was inaccurate and misleading. We're really pleased we were able to provide you with a factual, standard compliant building report that allowed you to make an informed purchasing decision. It is important purchasers realise you cannot rely on the vendors report if purchasing because it has not been done for you. Dependent on the source, it may not even be worth the paper it's written on. At best, use it to assess whether it is a property you would like to pursue then go do your own due diligence. For more tips around this, go visit www.realsure.co.nz/news and http://www.reaa.govt.nz/forbuyersandsellers/Pages/ForBuyersandSellers.aspx"
    Rating by: Anne  |  Rating posted: 26th Oct  |  Contact: Bruce Symon  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th OctMore details, one reply…
  • 100%
    "A friend recommended Realsure to us and this is the third time that we used Realsure, I would like to express my thanks here to the whole Realsure team. We received clear and prompt communications from the office, our inspector Mike is extremely helpful, followed few phone calls after the inspection, answered all our questions. Building report was delivered on time with detailed notes, photos and the repair &maintenance priority list. Overall, we are very happy about our house inspection experience with Realsure and recommend it to other people !"
    Rating by: Sophia  |  Rating posted: 5th Jul  |  Contact: Michael Porteners  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th JulMore details…
  • 98%
    "I’d like to express my thanks to you for your prompt attention to the property inspection services I requested last Friday. Your service has been first class from the moment of taking my initial call, subsequent information and finally the building report.

    I have no hesitation in using your services in the future or recommending your services to others.
    "

    Rating by: Vin  |  Rating posted: 21st Feb  |  Contact: Bruce Symon  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    21st FebMore details…
  • 78%
    "Thank you for the prompt and thorough inspection of a property that I was intending to buy. Michael kindly pointed out to me the less obvious defects that suggest that the property I'm about to buy is a leaky house. Thank you for saving me from that purchase. I would not hesitate to use your services again in the future."
    Rating by: Diana  |  Rating posted: 10th Nov, 2016  |  Contact: Michael Porteners  |  Job date: Oct, 2016
    Communication: 70%  |  Quality: 90%  |  Reliability: 90%  |  Value: 60%
    10th Nov, 2016More details…
  • 98%
    "I met the inspector on site after his inspection and he was brilliant! Happy to share his thoughts as I picked his brains on all manner of things over and above the feedback he gave on the condition of the property - I really can't speak highly enough of how valuable it was to get a rundown of the issues with him on site - We now go into the weekend with all our questions answered, and some exciting ideas for improvements and tweaks that we would never have thought of!

    The office team were fantastic as well, we dealt with three separate people and each of them were very professional and efficient - always delivering on time with the feedback and updates offered. It's been an utter pleasure to deal with such a professional and helpful team!"

    Rating by: Kent  |  Rating posted: 26th Feb, 2016  |  Contact: Pat Milroy  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    26th Feb, 2016More details…
  • 100%
    "Service that exceeded expectations and helped us make a cutting edge decision on the purchase price of the proposed property "
    Rating by: CHRISTOPHER  |  Rating posted: 24th Feb, 2016  |  Contact: Patricia Milroy  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Feb, 2016More details…
  • 48%
    "There is such thing as too thorough. Realsure looked at every part of the house and found problems with everything they saw. This is fine in and of itself, but they didn't attach any context to their findings; they just pointed out issues without saying how important the issues were, how urgent they were or even a ballpark figure for fixing them. This meant that we had to basically take or leave the house (we left it) rather than use the information as a decision-making or negotiating tool. Further, the report was full of "could' "might" and "may". Again -- not very helpful. A lot of things COULD happen. To make an informed buying decision, I need to know how likely an outcome is, and what its possible impact is. This is basic risk mitigation and it was disappointing to work with a building inspector who did not speak in the practical terms required for risk mitigation."
    Rating by: Sam  |  Rating posted: 25th Oct, 2015  |  Contact: Gary Tipler  |  Job date: Oct, 2015
    Communication: 50%  |  Quality: 20%  |  Reliability: 80%  |  Value: 40%
    25th Oct, 2015More details…
  • 38%
    "Really do not recommend these people, using them caused me lots of stress. They came around and took some readings and told me the readings 'might' indicate something was wrong, wouldn't explain what this meant or provide me with any useful information, felt like they were just covering themselves. The inspection was also incredibly quick and they missed some basic stuff. I had arranged to meet them there, and they called saying they were ready to leave before I got there, it was not even an hour on site, why were they hurrying me, rather than using time to check more? I have heard similar poor experiences from other people. I would recommend getting a report from a builder who will provide some useful help, suggestions and advice, rather than just covering themselves."
    Rating by: Kate  |  Rating posted: 9th Aug, 2015  |  Contact: Mirianna McGregor  |  Job date: Jan, 2015
    Communication: 20%  |  Quality: 20%  |  Reliability: 90%  |  Value: 20%
    9th Aug, 2015More details…
  • 100%
    "Realsure were very professional and produced an excellent report that covered everything we could expect, enabling us to make and eyes wide open decision. They picked up on all issues with the property down to a very small detail. Personally I prefer this as its a large investment and want to know everything we could be in for in the coming years. The report they produced allowed us get issues sorted with the vendor before settlement.

    Realsure have been good in answering our questions both over the phone and email. We have found their professionalism and down to earth approach a breath of fresh air in what is a very stressful time. Thank you Bruce for all your help. We fully recommend your services for anyone all that wants the full picture of their potential home or investment."

    Rating by: Blair  |  Rating posted: 29th Jan, 2014  |  Contact: Bruce Symon  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Jan, 2014More details…
  • 98%
    "I have used RealSure twice now and found their inspections and reports to be very thorough. The service is professional, reliable and delivered to meet my timeframes. On both occasions the staff at Realsure went out of their way to make themselves available for any follow up questions I had relating to the inspections and reports. I would recommend Realsure and would definitely use the service again in the future."
    Rating by: Sue  |  Rating posted: 28th Jan, 2014  |  Contact: Bruce Symon  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    28th Jan, 2014More details…
  • 0%
    "Bad communication, bad inspection, not worth for money. NOT RECOMMENDED!! I\'m very disappointed after all the emails conversation."
    Rating by: Wei  |  Rating posted: 12th Apr, 2013  |  Contact: Martin Higgins  |  Job date: Feb, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    12th Apr, 2013More details…
  • 98%
    "Really friendly and helpful reception staff. The inspector was a bit gruff but obviously did a great job. The report they produced was very detailed and impressive. Would recommend."
    Rating by: Hannah  |  Rating posted: 16th Feb, 2013  |  Contact: Angie Ritchie  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    16th Feb, 2013More details…
  • 20%
    "Missed what should be obvious anyone, had to get others to check as this outfit was incapable or incompetent. Definitely better alternatives available!"
    Sarah Symon responded:
    "Hi Sean, give us a call and tell us was has happended so we can have an opportunity to address your concerns. Kind regards Sarah "
    Rating by: Sean  |  Rating posted: 9th Dec, 2012  |  Contact: Martin Higgins  |  Job date: Feb, 2012
    Communication: 10%  |  Quality: 10%  |  Reliability: 50%  |  Value: 10%
    9th Dec, 2012More details, one reply…
  • 100%
    "I thought buying my fourth home would be a daunting experience!. I have to say that I do not trust RealEstate agents one bit. I have learn\'t from experience (costly I might add and stressful) I have been bitten in the past. RealEstate Agents are there to SELL you a house. They do not know the bones of the the house, only the cosmetic condition. This time I hired REALSURE to check the property for me.
    All I can say is WOW!. Yes the report cost me a small sum, but I was presented with a very acurate report on the property condition and I might add in a language that I can understand. It is said that buying a home is one of the most stressful things you can do in your life, however, I was so glad that I had the inspection done. All doubt is taken away.
    "
    Rating by: Julia  |  Rating posted: 13th Sep, 2010  |  Contact: Richard Wyn  |  Job date: May, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Sep, 2010More details…
  • 98%
    "We got a pre-purchase inspection and report from Real Sure in September 2009. The inspection was thorough and professional and the report was exceptionally useful for negotiating a reasonable purchase price. We are now using their maintenance guide to help us through our first year as home owners. It is an excellent resource and easily understandable."
    Rating by: Amy  |  Rating posted: 26th Apr, 2010  |  Contact: Bruce  |  Job date: Apr, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    26th Apr, 2010More details…
  • 98%
    "I have used Realsure twice. The first time, they spotted a leaky home in the making, and the report they provided was so clear I knew exactly what I would be buying - needless to say I did not buy that property. Having been so impressed by their speedy response and the detailed report, I had no hesitation in calling Realsure when I found another property; which I have now bought. Realsure is a good name for this firm. I am Real Sure I'm happy with their service."
    Rating by: Jennifer  |  Rating posted: 9th Mar, 2010  |  Contact: Jacqui Schlaepfer  |  Job date: Feb, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    9th Mar, 2010More details…
  • 100%
    "Very professional, and highly recommended. Although seemingly a little expensive you do get value for money in the form of highly detailed, professional report. Richard obviously has a lot of building experience. I expected a ‘tough’ report from Realsure (this was gleaned by word-of-mouth) and that’s exactly what I got. The particular house that Richard reported on was a little tired and subject to damp at the lower level. I bought the house and now know exactly where to focus my attention. Many thanks Richard/Realsure."
    Rating by: Richard  |  Rating posted: 11th Feb, 2010  |  Contact: Richard Wyn  |  Job date: Jan, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th Feb, 2010More details…
  • 98%
    "Realsure was the most expensive building indpection company that I rang. All the others were recommended by the realtor, which is always a bit suspicious. This one was recommended by my mortgage broker. Sarah spent fully an hour on the phone with me going over exactly what I could expect and explaining why it was worth the money -- I know that sounds 'salesy' but my experience of her has been nothing but genuine customer service. The Inspector was great and stayed longer than was scheduled to finish the job. After the inspection I spent another hour on the phone with Bruce going over some of the issues that had come up and discussing possible solutions. They are a joy to deal with, their qualifications are better than others, I know I got a quality report, and I would recommend them to anyone without hesitation. Best money I've spent in quite a while."
    Rating by: Victoria  |  Rating posted: 12th Jun, 2008  |  Contact: Bruce And Sarah  |  Job date: Jun, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    12th Jun, 2008More details…
  • 69%
    "In general I was happy with the inspection, but when i accessed the roof cavity after purchase, I found evidence of roof leaks. These leaks were easily spotted (from the high point of the roof) so i question the throughness of the inspection."
    Rating by: Tim  |  Rating posted: 23rd Sep, 2006  |  Contact: Mathew Pullan  |  Job date: Jul, 2004
    Communication: 75%  |  Quality: 50%  |  Reliability: 100%  |  Value: 50%
    23rd Sep, 2006More details…

Unauthenticated ratings (1)

  • 75%
    (no comment)
    Rating by: Raymond  |  Rating posted: 9th Feb, 2007  |  Contact: Bill  |  Job date: Apr, 2005
    Communication: 75%  |  Quality: 75%  |  Reliability: 75%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Raymond, 9th Feb, 2007More details…

Primary contact
Sarah Symon

Phone number
0508 732 578

Phone number (alternative)
04 939 0296

Website
www.realsure.co.nz

Availability
This week/ASAP

Postal address
PO box 48034,
Silverstream,
5142

About us
The house inspection industry is unregulated, and compliance with the Inspection Standard NZS4306:2005 is voluntary. Operating since 2000, Realsure is the only ISO 9001 registered Group of ACCREDITED BUILDING SURVEYORS in NZ, ensuring you are getting industry assessed experts every time. Realsure is passionate about improving the inspection industry, the condition of housing stock through information and education, and protecting the consumer from unwittingly buying a problem, and act on that. Realsure sat on the Expert Committee that developed the inspection Standard, they provide Industry trainers in Standard compliance, inspecting and reporting, and their inspection systems and reporting meet and exceed that Standard.
Dont leave your property purchase to chance with a self-proclaimed expert - choose Realsure and be Real sure.

What we do
Pre-Purchase Inspections
Meth Screening
Condition (Pre-Sale) Inspections
Maintenance Inspections
Asbestos Sampling
Quality Assurance (new builds) Inspections
Unauthorised Work Inspections
Leak Investigations
Legal Expert Work
Industry Training

Categories we service
Surveyors (Building), Property Consultants, Meth testing, Home inspection services, Building Advice, Asbestos identification

Areas we service
Woburn, Wiri, Wingate, Whitianga, Whitemans Valley, Whitby, Whenuapai, Western Springs, West Harbour, Wellington CBD, Waterview, Waterloo, Wallaceville, Waitarere Beach, Waitangirua, Waitakere City, Wairau Valley (Auckland), Wainuiomata, Waimamaku, Waikowhai, Waikanae, Waiau Pa, Waiatarua, Wadestown, Upper Hutt, Unsworth Heights, Trentham, Totara Park, Torbay, Tokoroa, Titirangi, Titahi Bay, Tirohanga, Tirau, Three Kings, Thorndon, Thames Area, Te Rapa, Te Puke Area, Te Marua, Te Kuiti Central, Te Horo, Te Awamutu Central, Te Atatu, Te Aroha, Tauranga City, Taupo Township, Taita, Swanson, Sunnynook, Strathmore Park, Stokes Valley, Stanmore Bay, St Marys Bay, St Johns, St Heliers, Southgate, Silverstream, Silverdale, Shannon, Seatoun, Sanson, Sandringham, Royal Oak, Royal Heights, Rotokauri, Rothesay Bay, Roseneath (Wellington), Rosedale, Auckland, Rongotai, Remuera, Ranui Heights, Ranui, Ramarama, Raglan, Pyes Pa, Putaruru, Pukerua Bay, Pukekohe, Port Waikato, Porirua East, Porirua Central, Ponsonby, Point Howard, Point Chevalier, Plimmerton, Pinehaven, Petone, Penrose, Pauatahanui, Parnell, Pareora, Paremoremo, Paremata, Paraparaumu, Papatoetoe, Papamoa, Papakura Central, Papakowhai, Panmure, Palmerston North City, Pakuranga, Paekakariki, Owhiro Bay, Otorohanga Area, Otaki, Otahuhu, Oratia, Orakei, Onehunga, One Tree Hill, Northcote, North Shore, Normandale, Ngaruawahia, Ngaio, Newtown, Newmarket, Newlands, New Lynn, Naenae, Murrays Bay, Mt Wellington, Mt Victoria, Mt Roskill, Mt Maunganui, Mt Eden, Mt Albert, Morrinsville Central, Mornington, Moera, Mission Bay, Miramar, Milford, Milford, Middlemore, Mellons Bay, Melling, Meadowbank, Maymorn, Maungaraki, Matamata Central, Matakana, Massey, Marton Area, Manurewa, Manukau (Auckland), Manor Park, Manly, Mangere Bridge, Mangere, Lynfield, Lyall Bay, Lowry Bay, Lower Hutt, Levin City, Laingholm, Kumeu, Korokoro, Kohimarama, Kingsland, Kilbirnie, Khandallah, Kelston, Kelson, Kelburn, Kawerau, Karori, Karehana Bay, Kaiwharawhara, Kaitoke, Johnsonville, Island Bay, Howick, Hobsonville, Hillsborough (Auckland), Hillcrest, North Shore, Hillcrest, Hamilton, Hillcrest (Rotorua), Herne Bay, Heretaunga, Herald Island, Henderson Valley, Henderson, Hataitai, Harbour View, Happy Valley, Hamilton East, Half Moon Bay, Gulf Harbour, Greytown, Grey Lynn, Greenlane, Greenhithe, Green Bay, Grafton, Gracefield, Gordonton, Glenfield, Glendowie, Glendene, Glen Innes, Glen Eden, Freemans Bay, Forrest Hill, Flat Bush, Flagstaff, Featherston Area, Fairfield (Wellington), Epuni, Epsom, Ellerslie, Eastern Beach, Eastbourne, East Tamaki, Dinsdale, Devonport, Days Bay, Dairy Flat, Coromandel, Claudelands, Churton Park, Chedworth Park, Castor Bay, Cannons Creek, Campbells Bay, Cambridge Area, Camborne, Bulls Area, Bucklands Beach, Browns Bay, Brown Owl, Boulcott, Botany Downs, Bombay, Blue Mountains, Blockhouse Bay, Birkenhead, Birkdale, Birchville, Berhampore, Benneydale, Belmont (Lower Hutt), Belmont (Auckland), Beachlands, Beach Haven, Bayswater, Balmoral, Avondale, Avalon, Auckland Central, Army Bay, Arkles Bay, Alicetown, Algies Bay, Alfriston, Albany, Akatarawa

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