The Spa & Pool Factory Ltd / Pools & Spas in Pakuranga
37.4% approval from 8 authenticated ratings
Ph: 0800851995
6552 views
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Wanted a swimming pool installed as well which turned out to be painful.
We were told the person delivering the spa could do the quote for the pool installation.
The spa was delivered on a Monday. The quote involved saying "Yup the pool will fit"
I phoned the spa and pool factory asking if that is what they call a quote and was told "Yes that is all that was required to see if the pool would fit"
We waited for an actual physical… quote.
We had to constantly chase the spa and pool factory for the quote.
The quote eventually was emailed to us without the excavation cost.
We asked for the excavation quote on The Wednesday and was told the guy that does it was away until Thursday and would here back by Friday.
It was the same guy that delivered the spa and said the pool would fit!
We did not here back so an email was sent on the Friday again asking what was going on.
The response I got was a phone call on the Saturday saying "Considering your expectations you should find another pool supplier"
We were absolutely shocked!
In total it took two weeks of communicating with three people through phone and email for the spa and pool factory to do absolutely nothing for us.
Expecting the most simplest things related to a pool install is difficult for the spa and pool factory even though in their litterateur the claim to be able to do it all.
In short these guys have the worst communication with customers and also within the company.
WE DO NOT RECOMMEND THE SPA AND POOL FACTORY UNDER ANY CIRCUMSTANCES!"
Communication: 10% | Quality: 50% | Reliability: 50% | Value: 0%