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  • 0%
    "My house was first scheduled to be painted by the Painting Project Ltd. on March 15th, 2021. I was advised this would take about two weeks to complete and that this would be done by their ‘team’ whom I assumed were qualified/knowledgable professionals. This was not the case when only one person was assigned (two were itemised in the quote I received). The work was on and off for 2-3 days and then ceased altogether when the contractor’s employee failed to turn up. When I advised the contractor of this situation on more than one occasion, they responded with a variety of reasons and excuses why work could not progress.

    A revised date for work start was agreed (May 4th). On May 4th, the work was further delayed. I advised that I would like a team of dedicated professionals to complete the job within a reasonable time frame as originally intended. This was confirmed and work re-scheduled for May 10th.

    I was assured that Fia (the owner of the company) would be present for the duration of the job which I thought meant on site. I was dismayed when he arrived on May 10th with one apprentice, staying only for an initial hour or so and leaving the apprentice to carry out all the work. A further couple of partial days’ work was done, but I was advised that bad weather was hindrance and progression yet again began to drag.

    The contractor's disregard for health and safety was also a concern for me. I was told that the lead-based paint on parts of my house would be vacuum sanded to minimise contamination and the windows masked from the inside which did not happen. I also discovered a heap of lead paint scrapings had been dumped next to my garage. I asked for these to be removed and was assured they would be, but I ended up having to do this myself as no-one turned up as promised and I was worried as I am genuinely concerned about the environment and the toxicity of such things. It was at this point I advised that I did not wish for the contractor to progress further.

    The Painting Project stated that one third of the work on my house has been completed, but I disagreed with this and requested detailed justification of what a third of the work entailed, along with the following information:

    • A copy of the contractors Terms and Conditions of Trade

    • A copy of their Health and Safety Policy

    • Itemised breakdown including cost advice of the full job to be undertaken

    • Itemised breakdown including cost advice of the work completed to date of job cancelation

    • Invoices for the purchase of products that can only be specifically used on my house as noted by the contractor via email

    I noted that if I did not receive the above, I would be taking this matter further. I received an email from the contractor with an excuse as to why these documents could not be sent. Some of these documents eventually turned up after multiple requests and some did not

    The contractor also abandoned equipment at my property. After numerous emails and txt messages asking them to collect this, I advised they would have 30 days to collect. They later collected some of their belongings and the rest I disposed of as advised with them, noting that my property is not a storage facility for their business.

    During this time I sought consultation with the Master Painters Association (MPA), the Citizens Advice Bureau (CAB) and a Solicitor, all who advised that I should seek reparation. I also sought advice from painting/trade experts as to the quality of the workmanship carried out by the Painting Project ltd. some of whom advised that in their opinion, the work done by The Painting Project Ltd was not of an acceptable standard and noted that additional work would need to be done to rectify sub-standard workmanship. They also noted that the contractor’s Health and Safety practices seemed questionable. I also believe that the contractor gave me false advice, like telling me that surfaces of my house did not require prep and could just be painted over.

    I requested that the contractor refund the money I had paid which they refused to do and so I raised a case with the Disputes Tribunal. The contractor said at the time they wanted to settle out of court but did not propose any suggestions to move this forward. Due to Covid-19 the Disputes hearing was postponed. I was still intent on progressing this when the contractor emailed me saying they would refund my money which they finally paid out to me in small amounts over many weeks.

    My advice to anyone out there considering using the Painting Project Ltd. is to not employ them if you want to avoid much stress and hassle!
    Rating by: Kat  |  Rating posted: 1st Mar, 2023  |  Contact: Fia and Kate  |  Job date: Mar, 2021
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Kat1st Mar, 2023More details…
  • 0%
    "The Painting Project, was employed my by Partner to paint the house.
    They took 80% $14000.00 off her money up front.
    Then it started
    No show, excuses, **** workmanship, bought in a sub contactors, with not the right tools to do the job.
    Don’t touch this Painter
    Fia and Kate
    Rating by: Brian  |  Rating posted: 12th Nov, 2022  |  Contact: Brian Edwards  |  Job date: Nov, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Brian12th Nov, 2022More details…
  • 33%
    "The Painting Project only ever completed 95% of our job and their communication was terrible for the duration of the project, which was delayed many times.

    We had no problems in the early days - getting Fia around to look at the place and give a quote. He and Kate were enthusiastic and proactive right up until work actually started.

    One day I came outside to find the house being painted completely the wrong colour. This was put down to a "miscommunication" but was never fully explained to me. I had been extremely clear in my written confirmation of our chosen colours so have no idea how that happened.

    After that hiccup, we found our job was constantly being delayed due to other last minute "priority" work which kept cropping up. We were repeatedly told painters would be turning up at our place, only for them not to show and for no explanation to be given until I called or texted to follow up.

    When I did the "final walk-through" with Fia we found they had neglected to paint the sides of the skirting boards, which meant the old colour was still showing through very obviously. After someone had come around to rectify this I discovered that they'd done a sloppy job on just one side of about a dozen boards, and left the rest.

    We were then told these final "touch ups" would be finished "well before Christmas" but in the week of the 25th we received the usual bevy of excuses and a promise to return in the new year.

    It was no surprise to us that when they finally committed to returning in late January, they never actually showed up and did not tell us why. In the end we finished the work ourselves because we got sick of chasing after them.

    In addition, the scaffolding contractors they used broke one of our windows, installed scaffolding too close to overhead power lines, and had their school-age children on site when working - all of which we found very unprofessional.

    After reading previous reviews we feel thankful we even managed to get paint on the house - but The Painting Project is absolutely not worth the hassle or the risk.

    Rating by: Kim  |  Rating posted: 22nd Feb, 2021  |  Contact: Fia Latu  |  Job date: Dec, 2020
    Communication: 20%  |  Quality: 40%  |  Reliability: 20%  |  Value: 50%
    Kim22nd Feb, 2021More details…
  • 0%
    "In May 2019 I contacted Kate after I saw a deal on Grabone. Clearly, I wasn't going to pay the entire amount upfront but agreed I would pay 50% before the projected start date of 12 August 2019. This was paid and the games began.
    I spent the 6 months chasing Kate and Fia regarding this job before they eventually admitted they would not be able to do the job and would give me a refund.
    The cancellation of the job was confirmed at the beginning of February and I was eventually paid the first part of my refund on 12 March 2020. I did not receive the last of my refund until 7 October 2020.

    I work extensively with small businesses and some people should not own businesses. Kate and Fia fall into this category.

    Avoid unless you have time to run after them for over a year.
    Rating by: Naomi  |  Rating posted: 2nd Nov, 2020  |  Contact: Kate McKerrow  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Naomi2nd Nov, 2020More details…
  • 0%
    "Previous negative review (which I wish we’d found) Is textbook the experience we had this year with Phoenix Paintomg aka The Painting Project NZ. Paid a significant deposit for the job to start early March, after a series of no shows/some young kid turning up for a few hours to do a poor job (cans ditched behind our shed/flakes throughout the property/use of items from our property without permission) we knew these guys weren’t up for the job. After a series of emails with Kate Mc Kerrow (Tofia’s partner) she said they were too far behind other jobs and wouldn’t be able to start ours for some time. Alarm bells ringing at this stage, we agreed only on the basis they refund our deposit until they could start. They agreed, then lie after lie that they would/they had followed by they couldn’t as they’d spent our deposit on previous jobs and effectively left us in the lurch with a series of lies and excuses. We cancelled the contract and issued legal proceedings. It’s taken us 5 months to get our money back and I’m disappointed to see these guys are still out there operating. Wouldn’t trust them one bit."
    Rating by: Siobhan  |  Rating posted: 22nd Aug, 2020  |  Contact: Tofia Latu Kate McKerrow  |  Job date: Aug, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Siobhan22nd Aug, 2020More details…
  • 0%
    "The Painting Project NZ, also known as Phoenix Painting Project Limited, is a farce of a business. If it is any indicator of their quality, they have disabled reviews and recommendations on their Facebook page so potential customers can't be educated on the massive negatives of trying to do business with them.

    On June 22nd 2019, I hired Phoenix Painting Project Ltd (trading as The Painting Project Ltd) to paint two bedrooms, a hallway/stairwell, and lounge/kitchen area in the apartment I am renting. I found the business through the website GrabOne, and had Kate McKerrow and Fia over personally on May 12th 2019 to quote my apartment separately from the deal since there were specific needs/difficulties to consider such as my ceiling height. We agreed on a quote for to paint the walls and ceilings, with verbal

    confirmation that the work should also include a set of doors in the bedroom and trim.

    After paying half of the contract upfront and arranging for work to begin July 15th, Fia and his crew proceeded to either cancel at the last minute (a total of five times: July 22nd, July 25th, August 5th, August 6th & August 9th ) or just neglect to show up at all with no notice (a total of four times: July 15th, July 17th, August 12th & August 15th ). The one day of work they did show up (July 23rd), they only worked five hours, and the work done to the apartment caused more damage to the property then was previous. Finally on August 15th, a month after work was meant to begin, I issued them a statutory violation notice since the circumstances had gone far beyond what was reasonable, giving them a week to either finish the job or “make good” on the damage and incomplete work done on the property by paying for repairs and for the started rooms to be completed.

    On August 16th they agreed to come finish the job, but after I sent an email detailing my expectations for the quality of work and precautions that working on the property required so to avoid further damages on August 20th, Kate repudiated on the contract saying they no longer wished to finish the job and offered a refund of my deposit. However, due to the damage dealt to the property I refused the refund and requested compensation, sending

    them a quote I received from a third party painting company to repair their work and finish the job. Kate responded August 21st, refusing to provide any additional compensation or pay for another crew to complete the work they refused to do.

    I took the case to the Disputes Tribunal and was awarded compensation for the damage, to be paid by the first weekend of February. They declined to show up to any of the hearings. They also missed this deadline, and I reached out to notify them of the judgement and request the payment to repair their damage. Since then, they have dragged out the timeline of payment, and now, a month after payment in full was due, have gone radio silent to the point that I have had to recontact the court to collect on the remaining debt.

    I cannot emphasise enough that these people are not professionals, either in skill or manner. I have been as polite as I can. Never do business with them. Period.

    Rating by: Gabrielle  |  Rating posted: 13th Mar, 2020  |  Contact: Kate McKerrow  |  Job date: Jul, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Gabrielle13th Mar, 2020More details…

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55 Helleur Rd, Massey, Auckland, 0614

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