Topline Trade Services Ltd / Plumbers / Plumbing Contractors in Mt Eden

 
 
 
 
 
image/svg+xml

11 Tawari Street,
Mt Eden,
1024

Ph: 0800 111 818

Email this business

Website
topline.co.nz

Primary contact
Neil Gillespie

Postal address
PO box 99353,
Newmarket,
1149

  • 90%
    "I had some maintenance work done around the house. They were fantastic, fit me in, came and did work, while I was at work on time they said and for a great price. They cleaned up after themselves and nothing was too much trouble. Happy to call on their services again when I need. "
    Rating by: Thera  |  Rating posted: 8th Nov  |  Contact: Karl Symons  |  Job date: Aug, 2017
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    8th NovMore details…
  • 30%
    "Happy for the job and on time arrival (as agreed).

    BUT, it was not nice experience when it came to the invoice time.

    Apparently they change for base to base PLUS vehicle fee on top, which I don�t recall been communicated to me like that over the phone in first place. They claimed that it was a normal �industry practice�,... Well based on the quotes from other gas fitters it did not appear to as an industry wide practice. In any event, unfortunately, I did not have written quote to prove what was communicated to me initially. However, even taking the �base to base� approach, they still overcharged me! And instead of apologising and re-invoicing me to fix their own mistake they are making it look as if they are making me a favor quote to quote �� We are prepared to give you a credit. If you agree this this, I will send you a credit�."

    Jennie Gillespie responded:
    "Hi Max, As a company director, I'm sorry you're disappointed with our pricing. Our company policy for charge out work is for our ops team to confirm our charges with a customer prior to carrying out any works. I apologise if this didn't happen as you say. We do charge base to base to cover the tradesman's time and there is a nominal vehicle charge to cover the cost of running a vehicle to and from your property. We have a standard company dialogue that clarifies these charges in our initial talks. We can also provide written quotes. We endeavour to provide fair pricing to our customers and don't wish to impose any nasty surprises............I can't find your name and job in our system Max; can you please contact me direct at [email protected] so that I can seek to rectify any issues you have with your invoice directly. Thanks, Jennie Gillespie"
    Rating by: Max  |  Rating posted: 31st Jul  |  Contact: William  |  Job date: Jun, 2017
    Communication: 0%  |  Quality: 70%  |  Reliability: 50%  |  Value: 0%
    31st JulMore details, one reply…
  • 85%
    "Highly recommended, Tony has been twice to service gas heaters over different years and is always so efficient, clean and expert. Great to use, prompt, arrive when they say, friendly service. Will definitely use again. I even rang head office to let them know what I thought! "
    Rating by: VIctoria  |  Rating posted: 14th Aug, 2015  |  Contact: Tony  |  Job date: Aug, 2015
    Communication: 70%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    14th Aug, 2015More details…
  • 93%
    "Very efficient, polite and punctual. Made it nice and easy "
    Rating by: Claire  |  Rating posted: 8th Jul, 2015  |  Contact: Claire  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    8th Jul, 2015More details…
  • 83%
    "The office sent the plumber to our 'billing' address and not the property address given clearly over the phone at the time of the booking (to which Topline had been before with other plumbing and roofing work).
    Unfortunately, that meant the tenant couldn't wait for the plumber to take rush hour traffic from Campbell's Bay to Kingsland, and we had an otherwise unnecessary trip later in the day for a small job.
    Shane the plumber was excellent - arrived promptly at the new time, explained and fixed the problem with the leaking tap problem, checked all other taps, and left the bathroom tidy. The office person did apologise and take full responsibility when rang, and someone also rang the tenant to apologise.
    "
    Rating by: Stephen  |  Rating posted: 17th Jun, 2015  |  Contact: Shane  |  Job date: Jun, 2015
    Communication: 90%  |  Quality: 100%  |  Reliability: 50%  |  Value: 90%
    17th Jun, 2015More details…
  • 80%
    "We had an interior wall removed. Work took a bit longer than expected because the old remaining gib needed replacing - overall result was much better for doing this, and still within budget.
    Would commend on efficiency.
    "
    Rating by: SJV  |  Rating posted: 24th Feb, 2014  |  Contact: Neil  |  Job date: Jan, 2014
    Communication: 80%  |  Quality: 90%  |  Reliability: 70%  |  Value: 80%
    24th Feb, 2014More details…
  • 90%
    "Easy company to deal with. Good communication and very high quality of workmanship. Really happy with the results on our renovation. Would recommend."
    Rating by: GK  |  Rating posted: 11th Feb, 2014  |  Contact: Eamon - Builder  |  Job date: Feb, 2014
    Communication: 80%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    11th Feb, 2014More details…
  • 98%
    "We used Topline Building to help rebuild / renovate our Master Bedroom wardrobe. I was impressed from the outset by the level of care each of the Topline people showed to our house, right from the minute they arrived with protective plastic and drop-sheets being laid out to keep our house tidy throughout the project. The quality of workmanship has been very good and communication has also been good. The project took a little longer than planned - but the end result has also been better too - so overall we're very happy with Topline and would recommend to others to use."
    Rating by: Glen  |  Rating posted: 11th Feb, 2014  |  Contact: Neil Gillespie  |  Job date: Feb, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th Feb, 2014More details…
  • 43%
    "Workmanship was good but billing is unscrupulous. Quote was half of final charges (no mention of service fee and hourly rate not job rate as told on the phone). Get a written quote if you use this company. Wish I'd checked this website before - seems like overcharges are an ongoing issue!"
    Jennie responded:
    "We regret Claire feels she has been treated unfairly. When a customer phones in to book a job with us, our office staff have a formal qualification process in place which includes verifying our charges with customers before proceeding with any work. We have standard hourly rates across our services broken down into quarter hour increments and a daily service charge which is a fixed mileage charge to and from the property. On top of this, there can be charges for parts and materials should these be required. If a customer prefers to obtain a quote or estimate for the total works this can be arranged for most job types. Our office staff and trade’s team do their utmost to keep our customers informed on price and job progress. Topline has been successfully trading for over 25 years now and have longstanding relationships with many satisfied customers as you can see on our website. We note there have been 9 poor reviews listed on this website over an 8 year period. Although any poor review is disappointing, in context this number is very small especially considering our team’s high work load. Some members of our trade’s team for example, complete 8 or 9 different jobs a day regularly. "
    Rating by: Claire  |  Rating posted: 30th Aug, 2013  |  Contact: Sharon  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 70%  |  Reliability: 0%  |  Value: 0%
    30th Aug, 2013More details, one reply…
  • 48%
    "Wish I had checked here first. I compared prices for a gas hob repair and selected Topline. However, I was not told the time per hr included their travel time. Be aware of this all future Topline users. "
    Rating by: Simone  |  Rating posted: 15th Aug, 2011  |  Contact: Keith  |  Job date: Jul, 2011
    Communication: 40%  |  Quality: 50%  |  Reliability: 90%  |  Value: 10%
    15th Aug, 2011More details…
  • 15%
    "Job was to install new gas hob. Thomas arrived and commented that job to replace 4 gas jets and connect the supply pipe was simple and should be finished quickly. Two hours later Thomas advised me there was a problem. A gas jet was stuck and now damaged. He said he thought it was glued in. The flats on the jet had been rounded off. He said to ring the mfr and left. I rang Delonghi and they sent out a technician. He removed the jet in 10 seconds and said he'd never seen this before. The removed jet thread was fine with no glue present. The technician said Thomas had probably used a removal tool that was worn or the wrong size. I called Topline back and Thomas returned and finished the job. The hob worked fine. Then the bill arrived. They charged me for a staggering 4.25 hours and 1.5 vehicle charges for a job that should have taken about 1 hour. I challenged this and sent them photos of the damaged jet. No reply. After the first overdue notice I paid the bill and enclosed another request to reconsider the charge. Still no reply. I do not think this company is interested in customer satisfaction. I no longer trust them and will not deal with them again. PS. Recently I found the hob was not sealed to the bench, after a spill leaked into the cabinet. Hence the poor quality rating. I sealed it myself to avoid any further complications."
    Rating by: Alan  |  Rating posted: 1st Jan, 2009  |  Contact: George  |  Job date: Jul, 2008
    Communication: 10%  |  Quality: 30%  |  Reliability: 10%  |  Value: 10%
    1st Jan, 2009More details…
  • 55%
    "Called Topline in to repair a small leak in my roof. As my house was two storey they sent two men for safety reasons - fair enough. The guys arrived on time, were pleasant and cleaned out some leaves in the guttering, identified some other repairs that would need doing soon and told me they had squirted around some silicon as there was no obvious hole. Seemed to take a long time to do such a small job though. So they left, I got the HUGE bill and then it rained and I still had the leak! Called the company and was told that to get them to come back and have another go would cost me more. I appreciate it can be hard to find the origin of small leaks but they would not even do one return visit within the original cost. Poor customer service, and no value for money in my opinion, so I will not use them again."
    Rating by: Keren  |  Rating posted: 2nd Oct, 2007  |  Contact: Can't Remember  |  Job date: Aug, 2007
    Communication: 70%  |  Quality: 50%  |  Reliability: 100%  |  Value: 0%
    2nd Oct, 2007More details…
  • 94%
    (no comment)
    Rating by: Bob  |  Rating posted: 11th Feb, 2007  |  Contact: Cant Remember  |  Job date: Aug, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    11th Feb, 2007More details…
  • 100%
    "I had first class service and would not hesitate to use this company again."
    Rating by: Kate  |  Rating posted: 2nd Aug, 2006  |  Contact: George  |  Job date: Jul, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Aug, 2006More details…
  • 69%
    "Let me emphasise a point here so no one misunderstands. I fully endorse George for the workmanship carried out by him, and would use him again. What I am disappointed with is the PRICE that I was charged by Toptline Trade Services. I will not use them again."
    Rating by: Ora  |  Rating posted: 27th Jul, 2006  |  Contact: George  |  Job date: May, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 75%  |  Value: 0%
    27th Jul, 2006More details…
  • 56%
    "Their charges were ridiculous. I was charged for travel time which was from another job to mine, when the company is less than five minutes away. I suggest you get a quote first before allowing the job to be done. I have learn't my lesson."
    Jennie responded:
    "We feel Ora\'s comments about our company are totally unreasonable. Our charges are not \"ridiculous\" infact they are currently below several of our main competitors. In any case our staff quote all our labour and mileage prices to our customers for confirmation prior to commencing any work. Although Ora lives 5 minutes from our premises our gasfitter had to travel to Penrose to collect specific parts for the hob. We have been in constant communication with this customer to try and resolve his issues and he has refused verbal communication. Topline receives many positive compliments from its customers and some of these are displayed on our website at www.toplinetradeservices.co.nz. "
    Rating by: Ora   |  Rating posted: 27th Jul, 2006  |  Contact: George  |  Job date: May, 2006
    Communication: 50%  |  Quality: 100%  |  Reliability: 75%  |  Value: 0%
    27th Jul, 2006More details, one reply…

Primary contact
Neil Gillespie

Phone number
0800 111 818

Phone number (alternative)
09 630 6353

Website
www.topline.co.nz

Availability
This week/ASAP

Physical address
11 Tawari Street,
Mt Eden,
1024

Postal address
PO box 99353,
Newmarket,
1149

About us
For nearly 30 years Topline has helped home owners and businesses take the hassle out of maintaining their properties. MPGD & NZ Roofing Association Member.

What we do
RESIDENTIAL
- Residential trade services (plumbing, drainage, gasfitting)
- Residential roofing (roof repairs, new replacement, new roof installations)
- Residential building (renovations and maintenance, additions and alterations)
- Complete project management
- Programmed maintenance services

COMMERCIAL
- Commercial trade services (plumbing, drainage, gasfitting)
- Commercial roofing (roof repairs, new replacement, new roof installations)
- Light commercial building (office fitouts, light commercial renovations and alterations)
- Complete project management
- Programmed maintenance services

QUALITY & EXPERIENCE YOU CAN TRUST
Our experienced, qualified team has a broad range of skills to cover all core trade services, which means we can help with anything from simple plumbing repairs, through to complex drainage issues and highly technical gas installations. Topline also has dedicated Roofing and Building divisions, which means we genuinely cover all aspects of property maintenance.

Topline's Programmed Maintenance service can take the stress out of looking after your property. We'll help prevent costly problems before they occur, saving you time and money.

You can trust Topline to provide prompt, professional service, backed by experience and expertise. As members of the Master Plumbers, Gasfitters & Drainlayers Association and the NZ Roofing Association, we stand by our work in line with their warranties. We pledge to offer you trustworthy advice and quality solutions for cost-effective results that last.

As a family-owned business, operating with integrity is important to our team, from our junior apprentices to our senior management. Every tradesperson has been security checked and adheres to industry regulations and licensing rules.

BEST PEOPLE, BEST PRACTICE
Topline is committed to attracting and retaining the best tradespeople in the industry. We work hard to ensure all staff are either trade and/or NZQA qualified. Our people are our best asset and they will ensure your asset, your property, is respected, at all times.

Categories we service
Spouting, Roofing Maintenance and Restorations, Roofing Contractors, Roofing Consultants, Plumbing & Heating, Plumbers / Plumbing Contractors, Hot Water Systems & Repair, Gas Plumbers, Gas Installers / Gas Fitters, Gas Heater Specialists, Emergency Plumbers, Drainlayers, Drainage, Drain Unblocking, Central Heating, CCTV, Bathroom Remodelers

Areas we service
Waitakere City and Suburbs, Waiheke and Gt Barrier Islands, Rodney Area, Papakura Area, North Shore City and Suburbs, Manukau City and Suburbs, Franklin Area, Auckland Region, Auckland City and Suburbs

Full name of the contact person undertaking the work on behalf of this business

An email will be sent to this address to authenticate your feedback. If you don't get the email, please check your spam folder. This email address will NOT be published on NoCowboys.co.nz, provided to this business or made available to third parties

Please confirm your email

Write about your experience. The more information and details you give, the more credible to other users your rating will be. Be as descriptive as possible - there's no limit

You can only leave a rating if you have engaged this business to work for you.

Check this box if you wish to receive occasional news and prize emails from NoCowboys.co.nz