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Turtle Direct / Gates / Gate Contractors

Is Turtle Direct your business?
  • 70%
    "A refund was actioned and product was returned. Communication could be more professional but overall happy with the outcome. Turtle Direct operates from Nelson and is an online only store. They are part of Fine Trade Limited. They provide automatic gate openers nationwide."
    Rating by: Tony  |  Rating posted: 31st Oct, 2019  |  Contact: Team Turtle (? Clemens Lukas Riesen)  |  Job date: Sep, 2019
    Communication: 60%  |  Quality: 60%  |  Reliability: 70%  |  Value: 90%
    Tony31st Oct, 2019More details…
  • 0%
    "Seriously bad service - won't repair because just over 12 months old, won't reply, won't tell us who owns business or business name - terribly disappointed. "
    Rating by: Jeremy  |  Rating posted: 20th Sep, 2019  |  Contact: Won't tell us  |  Job date: Jul, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Jeremy20th Sep, 2019More details…
  • 20%
    "Business sells online only both via Trademe and their own website - turtledirect.co.nz. Operator refuses to publish both their name, address of business and any phone detail. His T & C and privacy policy read well but they communicate via email only. When things go wrong he is slow to provide a return address even though he states no issue return to base service. A PO Box is displayed but you cannot courier large items to PO Box. As trader is slow to respond to communications he gets abusive and makes demands outside what is considered Fair Trade. Due to the way they operate it is almost impossible to find valid reviews and testimonials due to not having a phone number or street address. In our case he shipped product that was missing parts and then refused to acknowledge a component was dispatched in faulty condition. It took weeks to get a 'courier depot' return option and even then his emails are unprofessional. We only wish we had been able to access information from other customers via a platform such as this before choosing to do business with this so called gate opener advisor and seller. Furthermore Turtle Direct refused to access the faulty ram we couriered to the address he eventually provided. He now says he never reccommended their product for our situation (we have an email trail that shows otherwise) and displays upset at having been added to this platform. We will be proceeding with a complaint via legal process with this so called trader."
    Rating by: Ingrid  |  Rating posted: 20th Sep, 2019  |  Contact: Team Turtle (also known as Lukas)  |  Job date: Jul, 2019
    Communication: 20%  |  Quality: 10%  |  Reliability: 10%  |  Value: 40%
    Ingrid20th Sep, 2019More details…

Phone number
N/A

Physical address
Nelson (online website - communicates via email only and has no showroom - uses courier to dispatch products)

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Areas we service
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