Primary contact
Jordan Statham
Postal address
PO box 13-870,
13-870 ,
Johnsonville,
6037
Primary contact
Jordan Statham
Postal address
PO box 13-870,
13-870 ,
Johnsonville,
6037
Would highly recommend
"Very happy with the whole process.
Thanks so much.
"Part of the job required them to move an older Heat Pump unit from one room to another, and in the process of this they discovered that faulty installation some years ago by the then homeowner had caused the pipes to corrode and become brittle.… This could have caused the pipes to leak into our walls, but the guys caught it in time and investigated. Wasabi management was quickly brought into the loop and a range of alternatives were offered. We renegotiated the quote over the phone and a new single-room Heat Pump / A/C unit was ordered, delivered, and installed within the original installation period.
We're very happy with the whole service from initial consultation to final installation. They're very pleasant and professional, and I highly recommend them.
We were impressed by the thorough pre-installtion planning, the quality of the heat pump system, the wprkmanship amd the follow up service.
"We could have gone for cheaper options of heat pumps and placement
But in our new house, the end result was perfect
We are very happy
Credit to the company
"On the installation day the team did a fantastic job, right down to the clean up job.
"After confirming the choice, we… were lucky to be advised that a very quick turnaround was available (had initially factored a 3 week turnaround, so the following week was great news to get it done). Jordan and the team showed up with all the correct equipment in the van, and a clear direction on what was to be done. The entire job was done within the day, which I found very impressive. External pipework was capped neatly, and a minor hiccup with power cabling was dealt with by an additional run into the external switch box with no major concerns.
The installation was done in a way to allow an electrician to arrive mid-afternoon, and from their perspective an easy job to liven the cable and certify. Meanwhile the guys were finishing off the capping outside of the house and tidying up. They even brought their own vacuum, not that it was really needed as they also brought drop cloths.
Very slick operation, and very happy with the results.
Thinks through the installation, PM the whole start to finish
Highly recommend
"TJ
"Note they also do Solar which we are exploring so consider for that too
"Tony (the technician) was really friendly and explained what he was doing as he did it, which was appreciated.
I would highly recommend Wasabi Air.
"1. When the install team initially installed the heat pump they left without installing the WiFi component of the system - which was clearly on the paperwork. (A different tech returned two weeks later to complete the job).
2. Although the job hadn't been completed as contracted, an invoice for the completed job arrived in the email within a few… days of the first install.
Overall the experience was a positive one. The work was completed to a high standard, The heat pump recommended and installed meets our needs perfectly and as a bonus has some additional capacity. We would definitely use Wasabi in other homes in the future and will be using them for our annual servicing, The first one of which is being provided free of charge by Wasabi in response to point one above. Thanks Wasabi.
The quote from Wasabi was a tiny bit more expensive than other quotes I received (about $250 on a $5,300 job). What swayed me to choose them was the care and time taken on the assessment, advice and recommendation process. This gave me greater confidence that they knew, discussed with me, and considered the various heat pump makes and options, and that the resulting recommendation was sound. To give a… practical example, they were the only company to mention the option of recessing a particular heat pump 7cm into the wall. We took this option and the finish is so much better as a result.
Everyone I dealt with at Wasabi-Air were polite, professional and friendly - apart from a small dog in their office who clearly didn\'t like me (hopefully it was a visitor not a fixture).
The assessment and installation work were all done on time and to a very high standard.
In the end I did have a minor concern with the placement of a pipe in my basement - being a bit close to a bench. I didn\'t spot it until a couple of days after the installation was completed. I talked to Paul from Wasabi about this and they had a technician out within the hour to move it - at no additional cost to me.
I will certainly use them again and recommend them to you with full confidence.
Based on this I requested a quote for a replacement unit. Wasabi sent through two quotes for… potential replacements. Following acceptance of the quote, I paid my deposit for a new Fujitsu and the unit was installed in the same week. Install was excellent, engineer (Logan again!) was very prompt, neat and tidy and cleaned up after himself thoroughly. I wasn't present during the install but my wife said he was done in a few hours. They even took away and disposed of the old Daikin too.
So far I am very happy with Wasabi and would highly recommend them to anyone considering a new heat pump or a service for an existing heat pump.
I was very impressed with the service Adrian and the team from Wasabi provided. From the initial consultation and quote to the install, everything was handled very professionally, efficiently and appropriately. We are simply thrilled with the new heating system,… and love coming home to a warm dry home that is actually costing us less than the damp, chilly home we had before.
These guys are fantastic, and I would not hesitate to recommend them to anyone looking for a great heating solution with great service.
Primary contact
Jordan Statham
Phone number
0800492722
Phone number (alternative)
044994602
Website
www.wasabi-air.co.nz
Availability
This week/ASAP
Physical address
5 Disraeli Street,
Johnsonville,
6037
Postal address
PO box 13-870,
13-870 ,
Johnsonville,
6037
About us
Wasabi Air is a specialist residential heating and cooling business based in Johnsonville, Wellington.
Family owned and operated, Wasabi Air have been working in homes and businesses throughout the Wellington Region for over 12 years.
What we do
Installation, servicing and maintenance of heat pump and air conditioning systems.
Design and installation of central heating ducted systems.
Design and installation of whole home ventilation & single room systems.
Solar power (PV) design and installation.
Commercial HVAC design and installation.
Commercial chiller servicing and repairs
Categories we service
Solar power, Solar panels, Solar Hot water, Refrigeration Contractors, Home Ventilation, Heating / Heating Repair Services, Heat Pump Cleaning, Heat Pump, Central Heating, Air Conditioning Service, Air Conditioning Contractors, Air Conditioning & Refrigeration, Air Conditioner Repair
Areas we service
Woburn, Wingate, Whitemans Valley, Whitby, Wellington CBD, Waterloo, Wallaceville, Waiwhetu, Waitangirua, Wainuiomata, Waikanae, Wadestown, Vogeltown, Upper Hutt, Trentham, Totara Park, Totara Heights, Titahi Bay, Tirohanga, Thorndon, Te Marua, Te Horo, Tawa, Taita, Strathmore Park, Stokes Valley, Silverstream, Seatoun, Roseneath (Wellington), Rongotai, Raumati, Ranui Heights, Ranui, Pukerua Bay, Porirua East, Porirua Central, Point Howard, Plimmerton, Pinehaven, Petone, Pauatahanui, Paremata, Paraparaumu, Paparangi, Papakowhai, Paekakariki, Owhiro Bay, Otaihanga, Oriental Bay, Ohariu, Normandale, Ngauranga, Ngaio, Newtown, Newlands, Naenae, Mt Victoria, Mornington, Moera, Miramar, Melrose, Melling, Maymorn, Maungaraki, Mapua, Manor Park, Mana, Makara, Lyall Bay, Lowry Bay, Lower Hutt, Linden, Korokoro, Kilbirnie, Khandallah, Kelson, Kelburn, Karori, Karaka, Kaiwharawhara, Kaitoke, Johnsonville, Island Bay, Houghton Bay, Highland Park, Heretaunga, Hataitai, Harbour View, Happy Valley, Grenada Village, Grenada, Gracefield, Featherston Area, Fairfield (Wellington), Epuni, Elsdon, Eastbourne, Days Bay, Crofton Downs, Churton Park, Central Park, Carterton, Cannons Creek, Camborne, Brown Owl, Brooklyn, Broadmeadows, Boulcott, Blue Mountains, Birchville, Berhampore, Belmont (Lower Hutt), Avalon, Ascot Park, Alicetown, Akatarawa
Sales were honest about our challenging house and responsive to questions. Paul provided good information about our options. Once we selected a our preferred options and location for equipment to be installed they gave us a two week window for installation. The installers turned up on time, introduced themselves and started immediately they had the layout clear. They were efficient, tidy and did an impressive job. The system was installed in less time than… expected and is very neat. I have since connected the wifi remote control without any hassle. Jordon at the office was right behind the installation and sales with efficient administration and invoicing.
"We are very impressed by the whole team at Wasabi and would recommend them to anyone considering a heat pump system.
The Mitsubishi product really is quiet and warms the house.
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%