Wasabi Group Ltd / Heat Pump in Tawa

"

Within 24 hours of contacting them for a heat pump quote they had visited, talked through some options and had a quote in my inbox.

The next day we booked an install date and they ended up ringing a few days early saying they were ahead of schedule and could come sooner if I would like.

They were so efficient and helpful. Every person I dealt with from the sales team to the installers were amazing!"

Highly recommend."

From start to finish Malcom and his team were great to work with. They really took the time to explain all of our options and offered a competitive quote.

All of the team were friendly and punctual. Our house is old with quite a few quirks and the team spent time making sure they installed each grate in the best position. They also cleaned up after themselves and left our house tidy.

The heating system is amazing and well… worth the investment. We’d also recommend Wasabi Air."

The guys worked hard on the job for 3 days and I can’t rate them highly enough. We have an old house, which can be difficult at times! It didn’t phase the team from Wasabi at all! They arrived on time everyday, punctual, polite and all had a great sense of humour amongst them. Even when… the odd challenge arose, they just got on with it and solved things.

They chose the ceiling vent spots very carefully and consulted with me on anything they weren’t sure about. They did clever things too, like making sure one of the vents was above the cats bed tower… some very, very happy warm cats when the job was done ????

The final installation is very tidy. There are a tonne of complicated air tubes running all over the loft, but the Wasabi guys didn’t leave it in a mess, they tied it all off nicely so we still have accessible storage space in the loft. This really was a top job, I can’t recommend the team highly enough! ????????"

Starting with the quote/initial assessment with Paul, I felt well looked after, he listened to the needs and provided guidance where it was needed. The install was booked for a date earlier than I had initially thought, and when Josh G arrived to install it, he was quick, tidy, and efficient- even finishing ahead of schedule. After clearly explaining how everything worked, he set my phone up to talk to the… heat pump app and made sure I was happy with everything that had been done. Clean-up after the work was completed by him to a high standard which was really good to see, and everything's been working perfectly since.

Would highly recommend Wasabi to anyone looking to get similar work done, they did an excellent job and for a very competitive price."

Paul Spittal was excellent to deal with, and I really felt he was much more interested in us and making sure we got what we wanted than he was in pushing a sale. I had not long before talked to another company and got the total opposite feeling, so we felt secure dealing with Wasabi. Price was very reasonable.

Installation day was a breeze - arrived on time, did a good neat job and left no mess. Having not had a heat pump before,… we asked some questions and the tech answered them politely and patiently and, again, made us feel like we had made the right choice.

The unit has been in just over a year now, and no problems."

Jason from the team came over to conduct the annual maintenance service on the heat pump in June 2020. He arrived on time, did the work in a clean, tidy, and efficient manner, and communicated well with me."

From my first phone call to the final installation it was a pleasure to deal with you all.
I will be highly recommending you to all in the future.

Thank you again,
Kind regards
Wendy"

I have been working in property and project management for the last 20 years and it is so refreshing to find a contracting firm that is truly committed and delivers on customer service. Thanks Paul, Mel and Ethan. I am truly impressed.

Joe"

Sales were honest about our challenging house and responsive to questions. Paul provided good information about our options. Once we selected a our preferred options and location for equipment to be installed they gave us a two week window for installation. The installers turned up on time, introduced themselves and started immediately they had the layout clear. They were efficient, tidy and did an impressive job. The system was installed in less time than… expected and is very neat. I have since connected the wifi remote control without any hassle. Jordon at the office was right behind the installation and sales with efficient administration and invoicing.

We are very impressed by the whole team at Wasabi and would recommend them to anyone considering a heat pump system.

The Mitsubishi product really is quiet and warms the house."

Would highly recommend "

Very happy with the whole process.

Thanks so much."

Part of the job required them to move an older Heat Pump unit from one room to another, and in the process of this they discovered that faulty installation some years ago by the then homeowner had caused the pipes to corrode and become brittle.… This could have caused the pipes to leak into our walls, but the guys caught it in time and investigated. Wasabi management was quickly brought into the loop and a range of alternatives were offered. We renegotiated the quote over the phone and a new single-room Heat Pump / A/C unit was ordered, delivered, and installed within the original installation period.

We're very happy with the whole service from initial consultation to final installation. They're very pleasant and professional, and I highly recommend them."

We were impressed by the thorough pre-installtion planning, the quality of the heat pump system, the wprkmanship amd the follow up service."

We could have gone for cheaper options of heat pumps and placement

But in our new house, the end result was perfect

We are very happy
"

Credit to the company"

On the installation day the team did a fantastic job, right down to the clean up job."

Thinks through the installation, PM the whole start to finish

Highly recommend "

TJ "

Note they also do Solar which we are exploring so consider for that too"