Wasabi Air Ltd / Heat Pump in Johnsonville

Paul Spittal was excellent to deal with, and I really felt he was much more interested in us and making sure we got what we wanted than he was in pushing a sale. I had not long before talked to another company and got the total opposite feeling, so we felt secure dealing with Wasabi. Price was very reasonable.

Installation day was a breeze - arrived on time, did a good neat job and left no mess. Having not had a heat pump before,… we asked some questions and the tech answered them politely and patiently and, again, made us feel like we had made the right choice.

The unit has been in just over a year now, and no problems."

Jason from the team came over to conduct the annual maintenance service on the heat pump in June 2020. He arrived on time, did the work in a clean, tidy, and efficient manner, and communicated well with me."

From my first phone call to the final installation it was a pleasure to deal with you all.
I will be highly recommending you to all in the future.

Thank you again,
Kind regards
Wendy"

I have been working in property and project management for the last 20 years and it is so refreshing to find a contracting firm that is truly committed and delivers on customer service. Thanks Paul, Mel and Ethan. I am truly impressed.

Joe"

Sales were honest about our challenging house and responsive to questions. Paul provided good information about our options. Once we selected a our preferred options and location for equipment to be installed they gave us a two week window for installation. The installers turned up on time, introduced themselves and started immediately they had the layout clear. They were efficient, tidy and did an impressive job. The system was installed in less time than… expected and is very neat. I have since connected the wifi remote control without any hassle. Jordon at the office was right behind the installation and sales with efficient administration and invoicing.

We are very impressed by the whole team at Wasabi and would recommend them to anyone considering a heat pump system.

The Mitsubishi product really is quiet and warms the house."

Would highly recommend "

Very happy with the whole process.

Thanks so much."

Part of the job required them to move an older Heat Pump unit from one room to another, and in the process of this they discovered that faulty installation some years ago by the then homeowner had caused the pipes to corrode and become brittle.… This could have caused the pipes to leak into our walls, but the guys caught it in time and investigated. Wasabi management was quickly brought into the loop and a range of alternatives were offered. We renegotiated the quote over the phone and a new single-room Heat Pump / A/C unit was ordered, delivered, and installed within the original installation period.

We're very happy with the whole service from initial consultation to final installation. They're very pleasant and professional, and I highly recommend them."

We were impressed by the thorough pre-installtion planning, the quality of the heat pump system, the wprkmanship amd the follow up service."

We could have gone for cheaper options of heat pumps and placement

But in our new house, the end result was perfect

We are very happy
"

Credit to the company"

On the installation day the team did a fantastic job, right down to the clean up job."

Thinks through the installation, PM the whole start to finish

Highly recommend "

TJ "

Note they also do Solar which we are exploring so consider for that too"

Tony (the technician) was really friendly and explained what he was doing as he did it, which was appreciated.

I would highly recommend Wasabi Air."

1. When the install team initially installed the heat pump they left without installing the WiFi component of the system - which was clearly on the paperwork. (A different tech returned two weeks later to complete the job).

2. Although the job hadn't been completed as contracted, an invoice for the completed job arrived in the email within a few… days of the first install.

Overall the experience was a positive one. The work was completed to a high standard, The heat pump recommended and installed meets our needs perfectly and as a bonus has some additional capacity. We would definitely use Wasabi in other homes in the future and will be using them for our annual servicing, The first one of which is being provided free of charge by Wasabi in response to point one above. Thanks Wasabi."

The quote from Wasabi was a tiny bit more expensive than other quotes I received (about $250 on a $5,300 job). What swayed me to choose them was the care and time taken on the assessment, advice and recommendation process. This gave me greater confidence that they knew, discussed with me, and considered the various heat pump makes and options, and that the resulting recommendation was sound. To give a… practical example, they were the only company to mention the option of recessing a particular heat pump 7cm into the wall. We took this option and the finish is so much better as a result.

Everyone I dealt with at Wasabi-Air were polite, professional and friendly - apart from a small dog in their office who clearly didn\'t like me (hopefully it was a visitor not a fixture).

The assessment and installation work were all done on time and to a very high standard.

In the end I did have a minor concern with the placement of a pipe in my basement - being a bit close to a bench. I didn\'t spot it until a couple of days after the installation was completed. I talked to Paul from Wasabi about this and they had a technician out within the hour to move it - at no additional cost to me.

I will certainly use them again and recommend them to you with full confidence."

Based on this I requested a quote for a replacement unit. Wasabi sent through two quotes for… potential replacements. Following acceptance of the quote, I paid my deposit for a new Fujitsu and the unit was installed in the same week. Install was excellent, engineer (Logan again!) was very prompt, neat and tidy and cleaned up after himself thoroughly. I wasn't present during the install but my wife said he was done in a few hours. They even took away and disposed of the old Daikin too.

So far I am very happy with Wasabi and would highly recommend them to anyone considering a new heat pump or a service for an existing heat pump."

I was very impressed with the service Adrian and the team from Wasabi provided. From the initial consultation and quote to the install, everything was handled very professionally, efficiently and appropriately. We are simply thrilled with the new heating system,… and love coming home to a warm dry home that is actually costing us less than the damp, chilly home we had before.

These guys are fantastic, and I would not hesitate to recommend them to anyone looking for a great heating solution with great service."