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Wifi Plus / Home wifi coverage in Penrose

 
 

Primary contact
Ben Thompson

  • 88%
    "Very friendly and good service"
    Rating by: Steven  |  Rating posted: 6th Feb  |  Contact: Ben Thompson  |  Job date: Feb, 2020
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    Steven6th FebMore details…
  • 100%
    "Thank you very much for the fabulous job you did with my wifi. I have had no issues whatsoever since you installed the equipment! And I have wifi everywhere that I need it!!"
    Ben Thompson responded:
    "Thanks Julie for your valuable feedback! We highly appreciate it!!"
    Rating by: Julie  |  Rating posted: 3rd Feb  |  Contact: Julie Bywater  |  Job date: Feb, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie3rd FebMore details, one reply…
  • 98%
    "Everything was effortless and quick. I was impressed at how easy it was to get the quote and then do the job, no mucking around and Ben kept me informed, thx Ben and I will definitely recommend your company to anyone looking at better wifi service."
    Ben Thompson responded:
    "Thanks Paula for your valuable feedback! We highly appreciate it!!"
    Rating by: Paula  |  Rating posted: 30th Jan  |  Contact: Ben Thompso   |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Paula30th JanMore details, one reply…
  • 100%
    "Our family is very happy we made the right decision of going ahead with Wi Fi plus to sort out our Wifi problems, efficient,prompt and extremely helpful. Great job well done. Highly recommended and very reliable. Thank you very much Ben a great guy."
    Ben Thompson responded:
    "Thanks Jerome for your valuable feedback!! We highly appreciate it!!"
    Rating by: Jerome  |  Rating posted: 21st Jan  |  Contact: Ben Thompson  |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jerome21st JanMore details, one reply…
  • 88%
    "Good job every thing working well"
    Ben Thompson responded:
    "Thanks Len for your valuable feedback!! We highly appreciate it!!"
    Rating by: Len  |  Rating posted: 11th Jan  |  Contact: Ben  |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    Len11th JanMore details, one reply…
  • 100%
    "I have nothing but praise for the work Ben has done in our home in both quality and response when contacted. Over a number of times Vodafone has let me down but Ben has willingly come back to our home to reset his devices and ensure he didn’t leave until we had tested each of our devices and were satisfied. I highly recommend WiFiPlus to anyone having connections issues in their home and definitely recommend Ben for his workmanship."
    Ben Thompson responded:
    "Thanks Robin for your valuable feedback! We highly appreciate it!!"
    Rating by: Robin  |  Rating posted: 10th Jan  |  Contact: Ben Thompson  |  Job date: Jan, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robin10th JanMore details, one reply…
  • 100%
    "From the initial scope visit to the day of install Wifiplus were excellent and professional. They didn't make any promises but were thorough in their assessment and allowed my input into the placement and positioning of the equipment so it was less intrusive, as some wiring was required (we have block wall exterior/internal and no roof cavity as we have Sarking ceiling) which would have been visual.

    The technicians knowledge and his excellent understanding of how the equipment would work in our home and how it related to the equipment we have in our home was fantastic and informative. Our speeds went from 20-20MB downloads to average around 85-97MB (on occassion over 100MB) was just mind blowing for our livestreaming and digital viewing. We love what we have now and the money was well worth it as I use cloud based programmes for work and the difference in response is beautiful. We can sit out on our new deck and get speeds of 80MB+; heavy download and uploads are seamless and fast.

    The install work was very tidy and not obvious (as opposed to V=Chorus install of our fibre connection).

    Totally, totally happy.
    "

    Ben Thompson responded:
    "Thanks Tai for your valuable feedback!! We highly appreciate it!!"
    Rating by: Tai  |  Rating posted: 7th Jan  |  Contact: Can't Recall sorry, but was great!  |  Job date: Dec, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tai7th JanMore details, one reply…
  • 100%
    "The service was excellent.

    I decided to trust previous reviewers on No Cowboys and go with WiFiPlus. I had no other references or information about WiFi Plus. They were great. Prompt response and attendance to provide a quote. Informed and easily understood discussion during the pre-quote site visit about options.

    Installation was also prompt and undertaken to a high standard. Further, when our new puppy chewed through cabling at 9pm one evening shortly after installation bringing the household's wifi to an abrupt halt, Ed was happy to provide me with new cables immediately despite the late hour.

    Friendly, efficient, knowledgeable and prepared to go a step further if needed. Just what I was after.
    "

    Ben Thompson responded:
    "Thanks Jeremy for your valuable feedback!! We highly appreciate it!!"
    Rating by: Jeremy  |  Rating posted: 18th Dec, 2019  |  Contact: Ed Neto  |  Job date: Oct, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jeremy18th Dec, 2019More details, one reply…
  • 100%
    "Excellent work done on time done in no time highly recommend Ed "
    Ben Thompson responded:
    "Thanks Reuben for your valuable feedback! We highly appreciate it!"
    Rating by: Reuben  |  Rating posted: 29th Aug, 2019  |  Contact: Ed  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Reuben29th Aug, 2019More details, one reply…
  • 100%
    "We've dealt with Ed, and with WifiPlus a couple of times, and every time they've been really helpful and reliable. Would highly recommend."
    Ben Thompson responded:
    "Thanks Nicola for your valuable feedback! We highly appreciate it!"
    Rating by: Nicola  |  Rating posted: 29th Aug, 2019  |  Contact: Ed Neto  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicola29th Aug, 2019More details, one reply…
  • 100%
    "The kids were complaining that their computer games were glitching, buffering issues, dead spots around the house.. it was frustrating. I has already tried one of those plug in wifi boosters from a major electronics chain (utterly useless!). I had heard the Wifi Plus radio ad, and thought they could help me with my wifi issues around the house. Ed Neto came out and discussed the problems that we were experiencing and he installed a wifi booster box. Then I told him about the useless wireless security system that I was having to recharge each day even though it was connected to solar panels. He then arranged for the installation of a hardwired security camera system for me. Ed is the Man! He knows all the complex electronic and technical stuff that just goes over my head. He was always so polite, has a great sense of humour, so patient, and went way above and beyond for me. He even spoke to Vodafone Technical Support on my behalf to resolve a connectivity issue. Ed loves his job, and he loves using his experience and knowledge to help resolve people's technical and wifi problems. I highly recommend Wifi Plus."
    Ben Thompson responded:
    "Thanks Felicity for your valuable feedback! We highly appreciate it!"
    Rating by: Felicity  |  Rating posted: 23rd Aug, 2019  |  Contact: Ed Neto  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Felicity23rd Aug, 2019More details, one reply…
  • 100%
    "Had a wifi issue that no one could fix ..... gave Ed a call and he come to my home and diagnosed the issue and fixed it .... cant recommend them enough."
    Ben Thompson responded:
    "Thanks Ron! We appreciate your valuable feedback!"
    Rating by: Ron  |  Rating posted: 21st Aug, 2019  |  Contact: Edjeorgton Neto   |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ron21st Aug, 2019More details, one reply…
  • 98%
    "Very good result, they turned up a bit later than 1st agreed but did keep me informed that they were running late. The 2 technicians, Ed, and Jayden (I think) did a very good job. The end result is better than expected and I would have no hesitation in recommending them. They did a 1st class job."
    Ben Thompson responded:
    "Thanks Allan for your valuable feedback! We highly appreciate it!"
    Rating by: Allan  |  Rating posted: 20th Aug, 2019  |  Contact: Ed  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Allan20th Aug, 2019More details, one reply…
  • 100%
    "I had been experiencing WiFi dropping its connection on a regular basis and had been putting up with it for over 12 months until I was at my wits end and had found that my provider was of little help as they either didn't care or didn't have the knowledge and my calls were being sent off shore every time I rang. I rang this company and found that Ed was very helpful and spent considerable time on the phone talking to me to help me understand the issues and what the solutions were that his company could provide as I am a pensioner and not totally able to grasp today's technologies.

    Ed came to my home, as they provide an obligation free quote and spent more time explaining things and why fibre can drop connections,which is apparently quite common. He gave me a quote and I decided to get the work done on the spot, he then installed the necessary equipment to complete the job.

    I appreciated having it all explained to me in in a manner that I could understand and now have fast fibre Wifi. I cant speak highly enough of Ed who was prompt, courteous and went above and beyond which is rare customer service into days world. I would thoroughly recommend Ed and this company to anyone have similar issues.

    Malcolm Bint

    10July 2019
    "
    Ben Thompson responded:
    "Thanks Malcolm! We appreciate your valuable feedback!"
    Rating by: Malcolm Bint  |  Rating posted: 10th Jul, 2019  |  Contact: Ed Neto  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Malcolm Bint10th Jul, 2019More details, one reply…
  • 100%
    "Very happy with the service"
    Ben Thompson responded:
    "Thanks Wanna! We appreciate your valuable feedback!"
    Rating by: Waana  |  Rating posted: 10th Jul, 2019  |  Contact: Waana Smith  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Waana10th Jul, 2019More details, one reply…
  • 93%
    "Great job with terrific results"
    Ben Thompson responded:
    "Thanks Craig! We appreciate your valuable feedback!"
    Rating by: Craig  |  Rating posted: 27th May, 2019  |  Contact: Leon Cosgrove  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Craig27th May, 2019More details, one reply…
  • 98%
    "We had a CCTV system and wifi Access Point Installed. The job was done very smoothly and installed very tidily. It all looks great and we're enjoying using it.

    Our technicians, were David & Ed, who did a fantastic job. Their friendliness and helpfulness, made it a pleasure to have them in our home.

    We have used WifiPlus in the past and I can highly recommend them."

    Ben Thompson responded:
    "Thanks Nicola! We appreciate your valuable feedback!"
    Rating by: Nicola  |  Rating posted: 17th May, 2019  |  Contact: Ed Neto  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Nicola17th May, 2019More details, one reply…
  • 100%
    "These guys are great I absolutely recommend them. Our wifi is awesome now. Leon and the team are extremely knowledgeable and have solved the issues we have been putting up with for years. Our Wifi is now fast and no longer drops out on us and the coverage on the property is even extended to our sleepout. Thank you WiFi Plus!!"
    Ben Thompson responded:
    "Thanks Vanessa! We appreciate your feedback!"
    Rating by: Vanessa  |  Rating posted: 11th May, 2019  |  Contact: Leon Cosgrove  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Vanessa11th May, 2019More details, one reply…
  • 100%
    "Thank you for a very satisfactory and professional job of providing efficient wi fi coverage of our property. The service from initial visit to estimate the work; to the care taken by the technicians on the job was exceptional. Well done."
    Ben Thompson responded:
    "Thanks, John for your valuable feedback! We highly appreciate it!"
    Rating by: John  |  Rating posted: 6th May, 2019  |  Contact: Leon Cosgrove  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John6th May, 2019More details, one reply…
  • 95%
    "The service man arrived at 8.30am as arranged and got promptly to work in no time at all he was finished and every thing working well all neat and tidy and cleaned up after finishing."
    Ben Thompson responded:
    "Thanks Betty for your valuable feedback! We highly appreciate it!"
    Rating by: Betty  |  Rating posted: 1st May, 2019  |  Contact: Mr Brazil  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Betty1st May, 2019More details, one reply…
  • 100%
    "for almost 12 months we battled with Spark about our internet, broadband, and there service was soooo bad.

    WiFiPlus, came in and sorted us out in a day, and we haven't had any issues since.

    Highly recommend the friendly team at WiFi+"

    Ben Thompson responded:
    "Thanks Celleste Wilson for your feedback! We highly appreciate that!"
    Rating by: Celleste Wilson  |  Rating posted: 29th Apr, 2019  |  Contact: Aaron Wilson / Ed Neto  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Celleste Wilson29th Apr, 2019More details, one reply…
  • 95%
    "Fantastic service. Totally sorted wifi in our house when no one else could. "
    Ben Thompson responded:
    "Thanks Louise! We highly appreciate your feedback!"
    Rating by: Louise butler   |  Rating posted: 24th Apr, 2019  |  Contact: Leon   |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Louise butler 24th Apr, 2019More details, one reply…
  • 100%
    "Professional and reliable business. Easy to work with and contact both from the initial consultation to the install and also happy to assist with questions after completion.

    Solved the problem I had with my WIFI requirements with a good solution that works very very well! "

    Ben Thompson responded:
    "Thanks Andrew! We highly appreciate your feedback!"
    Rating by: Andrew  |  Rating posted: 18th Apr, 2019  |  Contact: Wifi Plus  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrew18th Apr, 2019More details, one reply…
  • 100%
    "Wi-fi Plus are professional and capable. The technician arrived when he said he would, immediately worked out and fixed the problem, and was pleasant throughout. A pleasure to deal with."
    Ben Thompson responded:
    "Thanks for your valuable feedback! We highly appreciate it!"
    Rating by: Kerry  |  Rating posted: 17th Apr, 2019  |  Contact: Ryan  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kerry17th Apr, 2019More details, one reply…
  • 100%
    "Very good and propmt service. One small glich after instal but came back and addressed straight away. Would recommend"
    Ben Thompson responded:
    "Thanks Murray! We highly appreciate your feedback!"
    Rating by: Murray  |  Rating posted: 15th Apr, 2019  |  Contact: Murray Kneale  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Murray15th Apr, 2019More details, one reply…
  • 98%
    "A well done job. Efficient and professional."
    Ben Thompson responded:
    "Thanks Andrew! We highly appreciate your feedback!"
    Rating by: Andrew Hill  |  Rating posted: 15th Apr, 2019  |  Contact: Ben Thompson  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Andrew Hill15th Apr, 2019More details, one reply…
  • 95%
    "Many thanks for an excellent service. I rated very highly your Sales Manager. He was prompt, completed and excellent diagnostic of what was required, and outlaid the next step required in laypersons language ( which is vital) for my age group. He also tested his recommended solution to demonstrate it would work! Your technical staff them completed the installation with minimum disruption and then Ed returned in the evening to link up the printer ( my fault for forgetting ) It was a great service example provided by Ed. Feedback: I'm still waiting for a quote to shift the router from current location into the garage and Im still waiting for the invoice. I now understand the invoice would only be sent after a confirmation that I was satisfied with the installation etc but perhaps a heads up re that process would help. Many thanks I will recommend to my network"
    Ben Thompson responded:
    "Thanks Philip, glad to hear from you! We highly appreciate your feedback!"
    Rating by: philip  |  Rating posted: 14th Apr, 2019  |  Contact: Ed Neto & Sales Manager  |  Job date: Apr, 2019
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    philip14th Apr, 2019More details, one reply…
  • 100%
    "Leon does a great job, prompt, efficient and good guy to work with."
    Ben Thompson responded:
    "Thanks Trevor, We highly appreciate your feedback!"
    Rating by: Trevor  |  Rating posted: 13th Apr, 2019  |  Contact: Leon Cosgrove  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Trevor13th Apr, 2019More details, one reply…
  • 100%
    "I contacted Leon with questions in regards to our awful wifi - he came for a visit at the allotted time and tested our wifi - he then gave many different options as to what would suit our family the best. I decided that i would use them that night and within a week Ed and his technician (sorry i have forgotten his name) came and set up the 'boosters' around the house to help the wifi get around - we then upgraded to fibre and they liaised with chorus as to what was needed. So in under a month my wifi has improved, the job is complete (and that is with them having to work with chorus) so my family is happy our wifi has gone from a 2 - yes it tested to a 2 u to 70. cheers guys for an awsome job."
    Ben Thompson responded:
    "Thanks Andrea! We highly appreciate your feedback!"
    Rating by: Andrea  |  Rating posted: 12th Apr, 2019  |  Contact: Leon Cosgrove and Ed Neto  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrea12th Apr, 2019More details, one reply…
  • 100%
    "Very responsive and very friendly, helpful service. Leon came same day, promised to streamline our awful wifi coverage and extend it out to a separate dwelling. Two days later the installation team arrived, and delivered as promised. Ed was awesome, his team worked very quickly, had several problems to overcome but had great solutions for our situation, left no mess and were totally focused on ensuring the customer was happy. Highly recommended!"
    Ben Thompson responded:
    "Thanks Bruce, Glad to hear! We really appreciate your feedback!"
    Rating by: Bruce  |  Rating posted: 2nd Apr, 2019  |  Contact: Leonardo Cosgrove   |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bruce2nd Apr, 2019More details, one reply…
  • 100%
    "Extremely satisfied with the WifiPlus service from my initial contact with the Sales team thru to the completion of a very clean, neat and tidy installation.
    "
    Ben Thompson responded:
    "Thanks Mark, glad to hear ! We highly appreciate your feedback!"
    Rating by: Mark  |  Rating posted: 18th Feb, 2019  |  Contact: Ed Neto  |  Job date: Feb, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark18th Feb, 2019More details, one reply…
  • 93%
    "Very prompt and responsive, able to offer a complete range of services and sorted out our issues for us. Recommended."
    Rating by: Sarah  |  Rating posted: 23rd Aug, 2018  |  Contact: Leon  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Sarah23rd Aug, 2018More details…
  • 98%
    "The process of getting the speed throughout the house was made very easy and simple.very professional. Thanks wifiplus"
    Ben Thompson responded:
    "Thanks Krishnakumar, glad to hear. We really appreciate your feedback."
    Rating by: Krishnakumar   |  Rating posted: 22nd Aug, 2018  |  Contact: Craig  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Krishnakumar 22nd Aug, 2018More details, one reply…

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