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Computer Lounge / Computer and IT Services in Mt Eden

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  • 33%
    "Their incorrect 'advice' led to a purchase of incompatible RAM. Rather than admit their part in the error and despite presenting the misleading comment by their staff member that led to the confusion, they pocketed a whopping $73.55 'restocking fee'. Yes, on a couple of sticks of RAM haha. Evil geniuses or just enterprising and edgy business people? I'll let you be the judge. I even offered to meet them halfway and do a swap for the right product, but they were still unable to waive the desire to keep hold of that juicy 'restocking fee'! I wonder what they will treat themselves to with my 70 quid? Maybe at least post a photo of the morning tea shout for me fellas. But seriously do not rely on these guys for help, they truly have no idea what they are doing when it comes to computer advice. I must admit they appear to be seasoned experts at retaining ill-gotten money though, hence 1 star for the effort they have put into building a dishonest establishment to such a level without going broke yet, at least until more people catch on! My mission now is to cost them at least $73.55 in lost profit so I hope I can count on your help, dear reader. If you have just decided not to use this company from reading this or one of of the other posts I will put up around the place, then thanks for your support!"
    Rating by: Brendon  |  Rating posted: 23rd Jun  |  Contact: Nathan Pattison  |  Job date: Jun, 2020
    Communication: 10%  |  Quality: 10%  |  Reliability: 100%  |  Value: 10%
    Brendon23rd JunMore details…
  • 53%
    "Poor post sales support. Good presales support and good system build quality"
    Rating by: Rob  |  Rating posted: 8th Jan, 2014  |  Contact: Billy  |  Job date: Oct, 2013
    Communication: 10%  |  Quality: 80%  |  Reliability: 20%  |  Value: 100%
    Rob8th Jan, 2014More details…
  • 63%
    "No too impressed with the $14.95 express delivery (optional charge), I used this on my very first ever order with them and waited close too a week for delivery, understandably due too New Year BUT I did place an order after this one and got that first (both in stock).

    Excellent range and I\'m sure they are wonderful, but lack of contact was bad, express delivery was NOT express, more like overseas speed, with no offer of a refund (on delivery extra) for failure on that part.

    Remember guys, first impressions last."

    Rating by: Jay  |  Rating posted: 5th Jan, 2011  |  Contact: Customer Service   |  Job date: Jan, 2011
    Communication: 30%  |  Quality: 100%  |  Reliability: 20%  |  Value: 100%
    Jay5th Jan, 2011More details…
  • 8%
    "send in a graphic card for check up and they give me additional charges which I did not ask for. Aviod at all cost"
    Rating by: Franco  |  Rating posted: 2nd Sep, 2010  |  Contact: Billy  |  Job date: Oct, 2009
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 0%
    Franco2nd Sep, 2010More details…
  • 88%
    "Great service. Been back many times. Was a little slow keeping me up to date on progress of warranty replacement but otherwise really good.

    Will keep using CL."

    Rating by: Dave  |  Rating posted: 13th Nov, 2009  |  Contact: Billy  |  Job date: Nov, 2009
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dave13th Nov, 2009More details…
  • 100%
    "5/5 Service, got discounted and also helpful advice for items at the same price range that would offer better performance. 24 hours later I had my computer back with me at home, fast and good service as.

    Chur."

    Rating by: Christian  |  Rating posted: 12th Nov, 2009  |  Contact: Paul  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christian12th Nov, 2009More details…
  • 100%
    "Used them a number of times now, very happy with their service."
    Rating by: Deanzo  |  Rating posted: 12th Nov, 2009  |  Contact: Billy  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Deanzo12th Nov, 2009More details…
  • 100%
    "Best PC store in New Zealand - no ifs buts or maybes.

    The cable management on their machines is top notch, and they always go the extra mile for customers. "

    Rating by: Paul  |  Rating posted: 19th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul19th Jun, 2009More details…
  • 100%
    "Awesome business. Great support and communication skills. Ordered my monitor on a Monday afternoon arrived at my house Tuesday morning (delivered from Auckland to Wellington). I wont even think about going anywhere else from now on. "
    Rating by: Mike  |  Rating posted: 16th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike16th Jun, 2009More details…
  • 40%
    (no comment)
    Rating by: Jason  |  Rating posted: 13th Jun, 2009  |  Contact: Paul/Billy  |  Job date: Jun, 2009
    Communication: 20%  |  Quality: 60%  |  Reliability: 40%  |  Value: 40%
    Jason13th Jun, 2009More details…
  • 100%
    "Most helpful and knowledgeable people in the industry here. And they speak English, something pretty much every other store lacks."
    Rating by: Mani  |  Rating posted: 13th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mani13th Jun, 2009More details…
  • 30%
    (no comment)
    Rating by: Tom  |  Rating posted: 12th Jun, 2009  |  Contact: Billy  |  Job date: Jun, 2009
    Communication: 20%  |  Quality: 20%  |  Reliability: 40%  |  Value: 40%
    Tom12th Jun, 2009More details…
  • 100%
    "excellent overall service. I would rate them as the best high-end system builder in New Zealand.

    Their dedication to only providing quality parts and staying away from stuff that is dodgy or wouldnt last long is commendable... their support and customer service is good.

    Their forums are a great place to ask questions and discuss computer hardware and such."

    Rating by: Gaspard  |  Rating posted: 12th Jun, 2009  |  Contact: Billy  |  Job date: May, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gaspard12th Jun, 2009More details…
  • 100%
    "I have dealt with Paul every time I have bought new hardware for my PC, always has a great attitude and willing to go out of his way for his customers ;)
    Always a great service, and always great price.

    Well recommended A++
    "

    Rating by: Laith Dixon  |  Rating posted: 12th Jun, 2009  |  Contact: Paul Pattison  |  Job date: Mar, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Laith Dixon12th Jun, 2009More details…
  • 98%
    "Great Guys and extremely helpful when it comes to Computer Hardware."
    Rating by: Craig  |  Rating posted: 12th Jun, 2009  |  Contact: Paul   |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Craig12th Jun, 2009More details…
  • 100%
    "Had a few problems with initial pc, but was no CLounges fault. Service was remarkable helping me resolve the situation in a fast and efficient manor. Dealt with many times, would recommend to anyone!"
    Rating by: Samuel  |  Rating posted: 12th Jun, 2009  |  Contact: Paul Pattison  |  Job date: Jan, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Samuel12th Jun, 2009More details…
  • 98%
    "Would recommend to anyone. More than helpful on my 10+ transactions. Very good RMA systems and always stay in contact with you."
    Rating by: Stephen  |  Rating posted: 12th Jun, 2009  |  Contact: Paul  |  Job date: Mar, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Stephen12th Jun, 2009More details…
  • 98%
    (no comment)
    Rating by: Nvied  |  Rating posted: 12th Jun, 2009  |  Contact: Billy  |  Job date: Mar, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Nvied12th Jun, 2009More details…
  • 100%
    "Im a price/performance freak and used to check pricespy frequency for the best deals. These days I dont bother and just get my parts from Computer Lounge. Their prices are usually very competitive. In my opinion the service and support is worth alot more than the couple of bucks you would save if you got your stuff from one of the dodgy etailers with no physical store that are the cheapest on pricespy.

    Delivery is prompt and packaging is always good. A+"

    Rating by: Steven  |  Rating posted: 10th Jun, 2009  |  Contact: Paul/Billy/Brian  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steven10th Jun, 2009More details…
  • 100%
    "The best customer service I have experienced. I supplied CL with some parts and I bought some to get them to create my new PC. The MSI Eclipse I gave them was not working with the Core i7 920 D0 stepping due to the incompatible BIOS. The team spent the day trying to flash the BIOS but the board died. Next they drove it to the MSI NZ supplier to try and re-flash the BIOS there but nothing could be done. CL even arranged a replacement board via MSI HQ and the distributor for free! Great service all-round and FREE delivery! They also provide the best build quality and cable management. Thanks Paul, Billy and the CL team! :)"
    Rating by: Tanka  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Apr, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tanka10th Jun, 2009More details…
  • 100%
    (no comment)
    Rating by: Antony  |  Rating posted: 10th Jun, 2009  |  Contact: Billy  |  Job date: Jan, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Antony10th Jun, 2009More details…
  • 100%
    "I would recommend buying from Computer Lounge for the serveral reasons. Quick delivery, cheap price, good after sale service, and very good communication. They arent like some xxxx two faced shop who dont care about the customers the moment the item is sold. If you think they maybe a little bit pricer then other shops sometimes think about how they do free shipping and good after sale service. Have purchased plenty of stuff off Computer Lounge and they have never let me down. Its highly recommended store in NZ for IT equipments."
    Rating by: Cheng-Wei  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Mar, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cheng-Wei10th Jun, 2009More details…
  • 100%
    "Computer Lounge have the best website for buying PC gear, with an incredible amount of information about every product they sell, backed up by guys who really know their stuff. They will pricematch any product so you always get the best price.

    Buying online was a breeze, and they kept me up to date with my order every step of the way. With service like theirs its no wonder theyre regarded as the best computer store in NZ."

    Rating by: Mark  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Mar, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark10th Jun, 2009More details…
  • 100%
    "My experience was walk in. Nice presentable displays in the shop. Great communication, great guys to deal with I have talked to them all. WONT GO ANYWHERE else for products they carry. My machine was in good nick and it happened quickly, went out of their way to remedy a problem that was not their fault.
    Just cant substitute serivce.
    "
    Rating by: Jono  |  Rating posted: 10th Jun, 2009  |  Contact: Paul/Billy/Brian  |  Job date: Nov, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jono10th Jun, 2009More details…
  • 100%
    "I have dealt Computer Lounge of the past couple of years, and never have i once felt like changing store. The customer service from their reps are second to none. It is evident that Computer Lounge cares for the needs of customers by providing fast and well catered quotes depending on the individual needs of the customer which i have found outstanding, illustrating the in depth passion and knowledge of what they are selling. Their quality of work is shown, and well known around the IT industry, this is a huge factor for why i am still with Computer Lounge. I would like to make a special mention of Computer Lounges Billy for bending over backwards for me in making the impossible - possible (had a computer built, set up, and tested in record time given the circumstances). Thank you Computer Lounge."
    Rating by: Shaun  |  Rating posted: 10th Jun, 2009  |  Contact: Billy  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shaun10th Jun, 2009More details…
  • 100%
    "I have been with computerlounge for a few years now and while there were many great computer stores of my choice they all gave me problems and never reached my standards of needs.
    Computerlounge are always on the move always keeping me happy and never making mistakes. Theres not once that they have made problems for me over the years of being with them, and they always have time to talk to you.
    Great stuff intend to be with these guys for as long as they are there :)
    "
    Rating by: Daniel  |  Rating posted: 10th Jun, 2009  |  Contact: Billy  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Daniel10th Jun, 2009More details…
  • 95%
    (no comment)
    Rating by: Tom  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Tom10th Jun, 2009More details…
  • 100%
    "CL is the best of the best for online computer parts. They are very good in term of sales, quality product, communication and a very detail website. Recommended to everyone for a 100% pure kiwi honest dealer:) "
    Rating by: Richard   |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Apr, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard 10th Jun, 2009More details…
  • 100%
    "Never seen better service in New Zealand but have seen far worse."
    Rating by: James  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: May, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    James9th Jun, 2009More details…
  • 100%
    "CL is great. Exceptional Customer service and free shipping. (came in handy when i forgot my DVD drive) found out about computerlounge a couple of years back, and since then nothing but praise is all i hear for them. Built a computer for a school project, they gave me some help with the parts"
    Rating by: Matthew  |  Rating posted: 9th Jun, 2009  |  Contact: Paul Pattison  |  Job date: Apr, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matthew9th Jun, 2009More details…
  • 98%
    "I Found Computer Lounge (CL) half way through my Computer build.
    By this time, I was that time sick of getting the run around by some other companies and bossy salesmen.

    These guys are a breath of fresh air, even told me once “not to waste my money, you won’t see any difference“ which was a first.

    I sometime find some computers stores a bit like car yards.
    CL is a very easy going place and you will never walk out feeling pressured.

    Forums that they host are a great way of getting help. Especially if you if like me find it hard to ask simple questions face to face.

    Would recommend to all from the Beginner to the Pro.
    "

    Rating by: Rhys  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Rhys9th Jun, 2009More details…
  • 100%
    "wow is all i can say,
    having been with Computer Lounge for about 2 years now and wont look back, amazing customer support with the forums that they provide ,you can definatly tell that customer satisfaction is there main priority and i am one satified customer....thanks CL
    "
    Rating by: Chris  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris9th Jun, 2009More details…
  • 100%
    "All items I have purchased from Computer lounge have been well packaged for shipping and arrive on time. Their customer service is the best I have ever seen."
    Rating by: Tristan Wilson  |  Rating posted: 9th Jun, 2009  |  Contact: Pual  |  Job date: Nov, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tristan Wilson9th Jun, 2009More details…

Unauthenticated ratings (7)

  • 100%
    "Cant beat them for service and price. Ive used five other online computer stores and havnt had quite as good service.enough said. Bloody tops CL++"
    Rating by: Ron  |  Rating posted: 13th Jun, 2009  |  Contact: Paul  |  Job date: Sep, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Ron, 13th Jun, 2009More details…
  • 100%
    "These guys are just plain awesome. Extremely reliable, very friendly and always do that little bit extra for the customer that no other shop does, not to mention that they are cheaper than any of the bigger stores (Bond and Bond, Noels etc...) and after their pricematch feature there is absolutely no reason to shop anywhere else. You will never walk out an unhappy customer after buying your computer hardware from them."
    Rating by: Alen  |  Rating posted: 13th Jun, 2009  |  Contact: Paul/Billy/Brian  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Alen, 13th Jun, 2009More details…
  • 100%
    "Best service in computing I have ever had. Definatly went the extra mile. Will definatly buy again."
    Rating by: Dave  |  Rating posted: 10th Jun, 2009  |  Contact: Billy & Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Dave, 10th Jun, 2009More details…
  • 83%
    "very good one on one in the end.
    happy with their work"
    Rating by: Michael  |  Rating posted: 10th Jun, 2009  |  Contact: Bily  |  Job date: Mar, 2009
    Communication: 80%  |  Quality: 80%  |  Reliability: 70%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Michael, 10th Jun, 2009More details…
  • 100%
    (no comment)
    Rating by: Alex  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Alex, 10th Jun, 2009More details…
  • 100%
    (no comment)
    Rating by: A Sanh  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    A Sanh, 9th Jun, 2009More details…
  • 100%
    "A++++++++

    Doubt youll find better service anywhere...."

    Rating by: Ash  |  Rating posted: 9th Jun, 2009  |  Contact: Bill  |  Job date: Jun, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Ash, 9th Jun, 2009More details…

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