Smart Energy Solutions / Home Insulation in East Tamaki

 
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27 Birmingham Road, East Tamaki,
East Tamaki,
2013

Ph: 0800888766

Email this business

Website

Primary contact
Cherrie Parker

Postal address
PO box 204 289,
204289 Highbrook,
East Tamaki,
2161

  • 45%
    "Having spoke to Don I decided to chose smart energy solutions from a number of companies as they were competitively priced. We installed a heat pump and insulation on the retrofit programme. The guys who installed were very friendly and helpful as was Don. However, this is where the customer service stops.
    When the job is finished an audit is to be carried out before any payment is made. While we were waiting to be contacted about this I received a mail from Susanne Weatford with an invoice demanding that it be paid within 7 days. I contacted Smartenergy solutions to see if I could pay by direct debit in installments, working in the service industry myself I thought this would be OK. I didn’t get a reply so contacted Susanne by mail to ask if this was possible..and that’s when the nightmare began.

    She rang me the following day in work and very abruptly and rudely told me that this is not acceptable and I should have saved the money or I can borrow it from someone!!! The conversation had me in tears and my work mates were witness to her manner and tone with me. Anyway in the shock of it all I forgot that the audit had yet to be done, which my husband reminded me of when I got home. I rang her to advise her of this and she said that she would get someone to contact me. It was 2 weeks before they did, but in the mean time I started paying off the 700 I owed, on a weekly bases.

    The guy who audits was also very friendly but wanted to come on a Sat to audit, when I am busy with my kids sport. I advised him of 3 days I finish work early and he could not make them. So I had almost paid off the entire amount, before pay,ent was actually due, and then I get an attachment from Suzanne for the remaining money to be paid within 7 days. The audit had still not been done, so I mailed her advising that I will pay the remaining money when audit is done. She replied accusing me and my husband of delaying the audit and implied that we were doing that to delay paying. Once again I was shocked by her tone and advised her of this in a mail and asked her not to contact me again as I felt bullied.

    I contacted consumer protection and they advised that this is indeed harassment as I was sent invoices and asked over the phone to pay money that was not yet due as the work was not completed.

    Beware before using this company, I felt totally bullied by their credit controller. The guy is coming to audit today and if all OK I will pay remaining money and also advise retrofit scheme to remove them from their list.
    "
    Rating by: Colette  |  Rating posted: 4th Dec  |  Contact: Don  |  Job date: Sep, 2018
    Communication: 10%  |  Quality: 90%  |  Reliability: 30%  |  Value: 50%
    4th DecMore details…
  • 90%
    "Smart Energy evaluated comprehensively ALL the factors affecting our moisture, mould, ventilation, heating, and cooling issues in our 1995 house located in the wet, humid Waitakere hills. The agent provided a well-presented sequence of cost-effective remedies that we installed over several years thereby gaining our trust and confidence. Our improvements have included: roof insulation, moisture ducting from kitchen and bathroom, and, most recently 12 months ago, a SmartVent positive ventilation system with summer cooling addon. The ventilation system has proved, frankly, miraculous in eliminating our top priority issues of a) regular, persistent morning window condensation on wintry mornings, and (b) recurrent mould on curtains, behind settees, besides cupboards, and besides bookshelves. As an added benefit, the ventilation system also contributes to keeping the house warmer in winter through 'pumping' in warm roof air and making the house easier to keep warm. For instance, as I write this feedback late afternoon (1600 h) mid-August 2016, roof cavity air, still at 24 C, has warmed up the sunless inner hallway from about 15C early morning to 20C via warm airflow in the four rooms to which the warm roof air is ducted. Our power bill has neither increased nor increased. Certainly, we are very happy with the much improved overall feeling of comfort we experience in our house, absence of dampness, and even quicker body drying after a shower! We have not yet installed a heat pump: that investment will be more important for us to keep the house cooler in summer, rather than warmer in winter! As an industrial engineer, I was rather sceptical of the benefits of supplementing the roof insulation and installing the SmartVent ventilation system. I now wish I'd been less sceptical and installed these improvements five years ago!

    Installed 2015-08-21. Review written Mid August 2016.

    Since writing the review, the PDA Controller failed to boot up correctly. Google searches suggest a known fault due to automatic software upgrades of the operating system and/or software. The helpdesk at SmartVent, the equipment supplier, advised the PDA equipment was out of guarantee. I advised that despite being out of guarantee the system as a whole had an expected life of 10 to 20 years, and they should take responsibility for equipment supplied with their system, particularly with known faults. SmartVent refused to provide advice on how to restore the PDA to a functioning state. I also requested my sales agent at DSmart Energy to escalate my request but to no avail. Fortunately, I am able to control the equipment through my iPhone and computer using a web access. Probably most users would not have the expertise I have to effect this workaround.
    "
    Rating by: Peter  |  Rating posted: 19th Sep  |  Contact: Neven Pitton  |  Job date: Aug, 2015
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    19th SepMore details…
  • 80%
    "The instalments is good, Tidy and very profesional. I tried their website to pay using credit card, but got rejected, so called the SmartEnergy account, they asked all the ccard details including the security code, the 3 code behind the credit card. which i never got asked before from any commercial company, except i fill it myself.
    Not comfortable with their customer service,
    "
    Rating by: Surianto  |  Rating posted: 20th Jun  |  Contact: Surianto  |  Job date: Jun, 2018
    Communication: 80%  |  Quality: 90%  |  Reliability: 80%  |  Value: 70%
    20th JunMore details…
  • 95%
    "Don was very friendly and helpful, was able to answer all of the technical questions I had. The workmanship of the job was great. Thank you."
    Rating by: Brett  |  Rating posted: 16th May, 2017  |  Contact: Don Yee  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    16th May, 2017More details…
  • 50%
    "I now wish I had looked around, or is this typical of insulation installers.
    I did detect some rubbish sales talk during the first visit by the sales person but looked past it just knowing that he was not aware of my own background.
    The discount whilst on the face of it looks good I would have been ripped off if I had payed the full price so the price I payed is not as good as was promoted to be.
    I went under the house after the insulation was installed and had not gone far to discover a missed area and an area that had very thin insulation installed I did not check the whole house, I called the office in town I was given a lot of excuses but told a auditor would be around to check the work, she confirmed what I thought and when I asked her had she checked the whole house she said yes which was a lie as I knew she could not have got to the whole house from the trap door she had used, she told me she would have the faults corrected.

    The account arrived and due date is arriving and no action so I email saying no payment till the job is complete again the correspondence is full of excuses as are the guys who arrive to fix up the work blaming the auditor.

    I now feel I have to again go under the house and do a full check of the whole house and go through the uncomfortable experience of yet more complaints should I find poor work.

    I so wish I had done the work myself than listen to the excuses.

    For the people who are unable to go under the floor as I have done and check it is all correct it is very difficult to believe you are getting what you pay for.
    "
    Cherrie Parker responded:
    "Good morning Bob, thank you for your feedback. I have spoken to the office concerned and they said the installers returned to rectify the failed audit yesterday (Monday 27/3). They have also been trying to call you to let you know that the Auditor would like to come back tomorrow (Thursday) to re-audit the job. I hope this situation is rectified to your satisfaction and you notice the positive difference to the warmth of your home. Kind regards, Cherrie"
    Rating by: Bob  |  Rating posted: 27th Mar, 2017  |  Contact: Bob Stirk  |  Job date: Mar, 2017
    Communication: 40%  |  Quality: 30%  |  Reliability: 90%  |  Value: 40%
    27th Mar, 2017More details, one reply…
  • 100%
    "Impressed with the service from start to finish. OUr sales person Neven was very informative and I felt like we were equipt with all information required. The price was competitive. Once we decided to proceed the work was carried out within the week. The installer was friendly and completed the job in next to no time with no fuss, cleaned up afterwards and made sure he let me know once he was done and how it all went. The invoice arrived promptly after the job was complete and all our post completion inquires were dealt with quickly by the accounts team and the OP's Manager. All in all very happy with the service received."
    Rating by: Michelle  |  Rating posted: 21st Oct, 2016  |  Contact: Neven  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Oct, 2016More details…
  • 100%
    "Had the sales guy come and measure up and quote for insulation and a heat pump, and informed me of the products, and subsidy, it was a great deal.
    Install team were friendly and hard working and tidied up afterwards.
    Had someone inspect the job not long after that.
    Made a difference straight away, alot more toasty
    "
    Rating by: HING  |  Rating posted: 9th Jul, 2016  |  Contact: Saul  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Jul, 2016More details…
  • 100%
    "Fast, friendly and efficient service. Have certainly recommended Smart Energy Solutions to others. Couldn't fault them. Thanks so much! "
    Rating by: Sarah  |  Rating posted: 9th Mar, 2016  |  Contact: Cherrie Parker   |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Mar, 2016More details…
  • 100%
    "I had no issues with the insulation job that they provided to me. Matt the salesperson was great to deal with. The workmen showed up on time and were efficient and professional with the job. A week later, an assessor came to inspect the insulation job and provided me with the Quality Assurance Certificate. Very pleased with the job. "
    Rating by: Alex   |  Rating posted: 20th Apr, 2013  |  Contact: Matt Mankelow  |  Job date: Oct, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Apr, 2013More details…
  • 95%
    "I am happy with the work Smart Energy Solutions provided for us. The staff were all friendly and communicated well. I trust the work is done well. They were careful not to staple the phone wires and tidied up nicely afterwards. "
    Rating by: Chako  |  Rating posted: 30th Mar, 2012  |  Contact: Neven And Saul  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    30th Mar, 2012More details…
  • 35%
    "Competitively priced on paper and friendly sales rep, but workmen left cracks in the ceiling and parts of the house were incomplete. Wouldn\'t recommend. "
    Rating by: Luke Procter  |  Rating posted: 6th Mar, 2012  |  Contact: Jon Durkin  |  Job date: Mar, 2012
    Communication: 50%  |  Quality: 20%  |  Reliability: 20%  |  Value: 50%
    6th Mar, 2012More details…
  • 63%
    "The workmen were a little messy with leaving loose staples all over my driveway risking punctured tyres. They also managed to staple my phone line and TV Ariel cable, both needed to be repaired. On the up side they did manage to install insulation under all parts of my house at least half of which is around 30cm clearance."
    Rating by: Ben  |  Rating posted: 25th Jul, 2010  |  Contact: Saul  |  Job date: Jul, 2010
    Communication: 90%  |  Quality: 70%  |  Reliability: 20%  |  Value: 70%
    25th Jul, 2010More details…

Primary contact
Cherrie Parker

Phone number
0800888766

Phone number (alternative)
092732308

Website
www.smartenergysolutions.co.nz

Availability
This week/ASAP

Physical address
27 Birmingham Road, East Tamaki,
East Tamaki,
2013

Postal address
PO box 204 289,
204289 Highbrook,
East Tamaki,
2161

About us
Smart Energy Solutions is your one-stop shop for home energy efficient products including ceiling insulation, underfloor insulation, heat pumps, panel heaters, heat transfer systems, home ventilation systems, hot water management systems, LED downlights, hot water cylinder wraps, weather strips, smoke alarms, attic storage solutions and more. We also have insulation subsidies available for eligible homes and rental properties. Contact us today on 0800 888 766 to find out more.

What we do
Smart Energy Solutions is your one-stop-shop for improving your home’s energy efficiency. We’ll help help reduce your power bills and make your home more comfortable and energy efficient.

Smart Energy Solutions provides free home energy assessments and supplies and installs energy efficient products including ceiling insulation, underfloor insulation, heat pumps, panel heaters, heat transfer systems, home ventilation systems, hot water management systems, LED downlights, hot water cylinder wraps, weather strips, smoke alarms, attic storage solutions and more.

We’re a registered provider under the NZ Government's Warm Up New Zealand: Healthy Homes programme. We can tell you what funding options and subsidies are available and arrange them on your behalf. This includes which councils let you put some of the costs of insulation and/or heat pumps on your rates, which banks offer mortgage top-ups and what interest-free finance offers we have available.

If you’re landlord with tenants, including those on low incomes, speak to us today about getting Rental Porperty Checks done on your rental properties to ensure you comply with the new RTA legislation.

Smart Energy Solutions is NZ owned and operated and employ teams of trained and careful assessors, installers and auditors. We give friendly, professional advice and offer a choice of leading brands of energy-efficient products including: Mammoth Modern Insulation, Bradford Gold, Daikin, Mitsubishi, Panasonic, SmartVent, LED, iSmart Hot Water Controllers and Cylinders, and more.

Contact us on 0800 888 766 or visit www.smartenergysolutions.co.nz to find out more.

Categories we service
Solar panels, Solar Hot water, Insulation Removal, Insulation Installers, Home Ventilation, Home Insulation, Heat Pump Cleaning, Heat Pump, Electric Heating, Ceiling Lighting

Areas we service
Woodhill, Wiri, Whitianga, Whitford, Whenuapai, Whangateau, Whangarei Heads, Whangarei City, Whakatane Central, Weymouth, Westmere, Westgate, Westfield, Western Springs, West Harbour, Wellsford, Wellington CBD, Wattle Downs, Waterview, Warkworth Township, Wanganui City, Waiwera, Waiuku, Waitoki, Waitakere City, Waipipi, Waimauku, Waikowhai, Waiau Pa, Waiatarua, Unsworth Heights, Tuakau, Totara Heights, Torbay, Tomarata, Titirangi, Tindalls Bay, Three Kings, Te Papapa, Te Hana, Te Atatu, Tauranga City, Taupo Township, Taupaki, Tamaki, Takapuna, Takanini, Swanson, Surfdale, Sunnyvale, Sunnynook, Stillwater, Stanmore Bay, St Marys Bay, St Lukes, St Johns, St Heliers, Snells Beach, Silverdale, Sandringham, Runciman, Royal Oak, Royal Heights, Rothesay Bay, Rosedale, Auckland, Riverhead, Remuera, Redvale, Red Beach, Ranui, Ramarama, Puni, Pukekohe, Pukekawa, Puhoi, Port Waikato, Port Albert, Ponsonby, Pokeno, Point Wells, Point Chevalier, Piha, Penrose, Patumahoe, Parnell, Paremoremo, Parau (AKL), Parakai, Papatoetoe, Paparimu, Papakura Central, Panmure, Palmerston North City, Palmerston Area, Palm Beach, Pakuranga, Owairaka, Otaua, Otara, Otahuhu, Ostend, Orewa, Oratia, Orakei, Opotiki Area, Onewhero, Onetangi, Oneroa, Onerahi, Onekawa, One Tree Hill, Omaha, Oamaru Central, Northcote, Newton, Newmarket, New Windsor, New Plymouth Area, New Lynn, Napier City, Murrays Bay, Muriwai, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Miranda, Milford, Middlemore, Mercer, Mellons Bay, Meadowbank, Matarau, Matakawau, Matakana, Massey, Maramarua, Maraetai, Manurewa, Manukau (Auckland), Manly, Mangere Bridge, Mangere, Mangawhai, Mangatawhiri, Mangatangi, Makarau, Mairangi Bay, Mahurangi West, Lynfield, Lincoln North, Leigh, Laingholm, Kumeu, Kohimarama, Kingsland, Kingseat, Kelston, Kawau Island, Kawakawa Bay, Kaukapakapa, Karekare, Karaka, Kamo, Kakanui, Kaiwaka, Kaiaua, Hunua, Hunters Corner, Huia, Huapai, Howick, Hornby, Hobsonville, Hillsborough, Hillcrest, North Shore, Highland Park, Herne Bay, Herald Island, Henderson Valley, Henderson, Helensville Central, Hei Hei, Hatfields Beach, Hastings Central, Hamilton East, Half Moon Bay, Gulf Harbour, Grey Lynn, Greerton, Greenlane, Greenhithe, Green Bay, Great Barrier Island, Grafton, Glenfield, Glendowie, Glendene, Glenbrook , Glen Innes, Glen Eden, Gisborne city, French Bay, Freemans Bay, Franklin Central, Forrest Hill, Flat Bush, Epsom, Ellerslie, Edmonton, Eastern Beach, East Tamaki, Dunedin North, Drury, Dome Valley, Devonport, Dairy Flat, Conifer Grove, Cockle Bay, Coatesville, Clevedon, Clendon Park, Clarks Beach, Cheviot Area, Central Park, Castor Bay, Campbells Bay, Cambridge Area, Bucklands Beach, Buckland, Browns Bay, Brookby, Botany Downs, Bombay, Blockhouse Bay, Birkenhead, Birkdale, Bethells Beach, Beachlands, Beach Haven, Bayswater, Balmoral, Awhitu, Awapuni, Avondale, Auckland Region, Auckland Central, Army Bay, Arkles Bay, Ardmore Airport, Ardmore, Ararimu, Algies Bay, Alfriston, Albany, Airport Oaks, Ahuroa

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