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Carpet Court - Henderson / Floors Contractors in Henderson

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  • 18%
    "Bad attitude, refused to do the work we had agreed on, scheduled and pre-paid a significant amount for. Don't bother with this lot.

    Paid an extra $150 to move furniture as I was potentially going to be away with work and didn't want my pregnant wife handling beds and drawers herself. The company knew about this.

    We had moved everything out except for two beds and two sets of drawers (one set was empty anyway). Their contractor turned up with a real attitude on him. Immediately said our furniture would be a problem. When asked why we had paid extra he answered "the beds have to be dismantled". So when asked again what exactly we had paid $150 for. He said "we don't have the tools or time to dismantle beds, not even a mover would do that for you". Weird since that's exactly what movers do if you've paid them to, like we did in this case. So never quite got an answer for what that $150 got us. A bed takes a set of allen keys and about 5 minutes to dismantle. There were two workers. I struggle to see why one worker couldn't start on the empty room while the other moved the bed...or since I happened to be home, let me do if it's too difficult for them while they did the other room.

    We were offered a discount after I spoke to carpet court. However, a family member had the same bad attitude from the contractor who did their floor, and had to get them back three times to fix their work.

    The contractor left saying "we might come back today or we might reschedule". Made the decision for them, they won't be coming back at all, and we won't hire them again.

    Rating by: Liam  |  Rating posted: 28th Nov, 2019  |  Contact: Unknown contractor  |  Job date: Nov, 2019
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 60%
    Liam28th Nov, 2019More details…
  • 23%
    "This business is a joke. I purchased carpet and laminate flooring. Carpet installed promptly but it’s now been 9 weeks since I asked for a date to get my laminate flooring installed. Emails never get answered. Phone calls never get returned. Promised dates to get back to me are routinely missed. On the rare occasion that they take the initiative to actually bother replying they tend to just fob me off and at one stage lied to my face. To date, still no closer to knowing when the product I’ve bought and paid for is getting installed. To top it off, the installers who did the carpet damaged my property. Guess this is why they were the cheapest. If you value efficiency and your sanity over saving a few dollars then give them a wide berth. Should have gone with Flooring Xtra."
    Rating by: Adrian  |  Rating posted: 12th Apr, 2018  |  Contact: Aaron Keach  |  Job date: Apr, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 50%
    Adrian12th Apr, 2018More details…
  • 0%
    "This is the worst company i have ever delt with crap tradies and crap service staff"
    Rating by: Mike  |  Rating posted: 2nd Dec, 2017  |  Contact: Sales rep  |  Job date: Oct, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Mike2nd Dec, 2017More details…
  • 100%
    "Fast service, great price, good communication.. Love your work! Thanks :) "
    Rating by: Lisa Struneski  |  Rating posted: 26th May, 2017  |  Contact: Paul  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lisa Struneski26th May, 2017More details…
  • 18%
    "Abusive and unprofessional staff. Slow to complete the task. Far better outfits near Lincoln Road."
    Rating by: Lyndsay  |  Rating posted: 5th Oct, 2016  |  Contact: Paul  |  Job date: May, 2016
    Communication: 0%  |  Quality: 50%  |  Reliability: 10%  |  Value: 10%
    Lyndsay5th Oct, 2016More details…
  • 13%
    "Good to see that there is someone out there that has had a great experience with this company, because We are almost ready to tear our hair out, The whole process of a flooded house May last year is still a whole comedy of errors with all of the contractors that we have been allocated by AA Insurance. My daughter had a flood in the house and the carpet after being stuffed by the first contractor was to be replaced, They sent a contractor out just before christmas and it was the worst mess we have ever seen, The sides had not been hooked properly, there were about 3 pieces of carpet from the hallway to the toilet and one was dog legged. There are 2 seams down a narrow hallway. The guy said he was coming back to finish and disappeared never to be seen again. There was old underlay in the master bedroom and the wardrobes were not done. Carpet court Henderson did not seem to think there was anything wrong with this, Other contractors are appalled at the mess . And over a year later we are still waiting for them to complete the job. One bedroom has not been completed and the hallway still has seams down it. What a nightmare. Carpet Court made appointments but did not turn up, and no contact to advise they were not able to make it. Not impressed."
    Rating by: Laurayne  |  Rating posted: 9th Jun, 2016  |  Contact: Murdoch  |  Job date: Dec, 2015
    Communication: 10%  |  Quality: 20%  |  Reliability: 10%  |  Value: 10%
    Laurayne9th Jun, 2016More details…
  • 100%
    "Highly recommended, I think it was Ben from Henderson branch who met me at a house after hours for a quote as a favour which I much appreciated. The job was done very well, on time, no hassles or mess. Thanks guys, it looks fab, keep up the good work. Cheers, Wendy"
    Rating by: Wendy  |  Rating posted: 13th Sep, 2013  |  Contact: ? Ben  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wendy13th Sep, 2013More details…

Unauthenticated ratings (1)

  • 94%
    "Fantastic people, great communication & great price for good quality.
    Highly Recommended!"
    Rating by: Liane  |  Rating posted: 9th Feb, 2007  |  Contact: Kerry  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 75%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Liane, 9th Feb, 2007More details…

Phone number

Physical address
153 Lincoln Road
Auckland 1008

Categories we service
Floors Contractors

Areas we service
Waitakere City and Suburbs

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