D & L Plumbing & Gasfitting / Plumbers / Plumbing Contractors in Mt Roskill
88% approval from 11 authenticated ratings
Ph: 096264163
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Im 2011 I got Solarchem roofing to diagnose a roof leak at my unit in Auckland. They called telling me they had found the cause of the leak and they were going to subcontract the roof leak repair out to D & L Plumbing. Solarchem roofing were also going to undertake a roof respray on the tiles on my roof… D & L plumbing undertook the repairs based on the roof leak analysis provided by Solarchem roofing. Unfortunately the first time it rained ithere was no difference and I had already paid D & L Plumbing. Solarchem roofing carried out the respray of the tiles on the roof but the leak which they said was coming in from some internal guttering was still there...
After the respray was carried out I refused to pay the money on the basis that the roof was still leaking. Peter from Solarchem roofing assuerd me that he would get the leak resolved if I paid the money. So in good faith I paid the money. What a foolish mistake that was. D & L plumbing came back to my house 3 times and sprayed water over my roof and then claimed that it wasn't a roof leak and wan't their problem!!!! They also said they carried out the repair that Sloarchem roofing told them to and thats all they had to do.
I went back to Solarchem roofing and told them what had happened. They said they would sort it out. I never heard back. Tried to contact them several times. Never heard back... About 6 months ago 2.5 years after the so called repair Solarchem roofing contacted me trying to get more work based on the wonderful job trhey did fixing my roof leak and respraying my roof. I told them the leak was still there and after the $3800 I spent getting it fixed I haven't been able to raise the money to get it fixed. The lady on the phone said that was disgusting and she would sort it out. 3 weeks went by I never heard back....
At this point I was a tad angry so I got on the Solarchem website and threatened court action. Peter from Solarchem roofing called me and I also spoke to D $& L plumbing they just pointed the finger at each other saying it was the other guys fault with nobody accepting responsibilty for the fact that I had spent nearly 4 grand and my roof was still leaking. It got quite heated with Peter and he hung up on me. This is how they treat their cusomers!!...after that the CEO from Solarchem roofing contacted me and said he would make sure it got sorted out.... He came to my house and had a look within the next 2 days and said he would get back to me and gave me his business card.... A couple weeks went by and I phoned him asking him when he would come sort it out. He said he was a bit busy but he would get onto it after he sorted some rain damaged houses. It has been months now and I have never heard back
I have today got another roofing comapny to diagnose the roof leak and the issue was glaringly obvious making me even more frustarted but its going to cost me more mony to fix""
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%