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Greenfingers Garden Bags Ltd / Rubbish / Junk Removal

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  • 15%
    "Same as everyone else here - unreliable service that can't be relied on. They took it to a whole new level with COVID too, the blamed anything and everything about their poor service on this virus. They have no major competitors so they do what they like, can't wait to see the back of them"
    Rating by: Steph  |  Rating posted: 20th Oct  |  Contact: Greenfingers  |  Job date: Oct, 2020
    Communication: 10%  |  Quality: 10%  |  Reliability: 30%  |  Value: 10%
    Steph20th OctMore details…
  • 20%
    "Absolutely appalling to deal with. They don't seem to have much competition so we deal with them grudglingly . After all most people would deal with a business that had an overall approval rating of 18% from 98 customers. Our issues (1) are the Garden Bag is never collected on time and (2) we have had instances where they say they have picked up but havent . There have numerous other one off issues which have taken a lot of time to sort out because of how their customer services is set up ."
    Rating by: Grant  |  Rating posted: 17th Oct  |  Contact: Green fingers   |  Job date: Oct, 2020
    Communication: 20%  |  Quality: 20%  |  Reliability: 20%  |  Value: 20%
    Grant17th OctMore details…
  • 45%
    "Auckland is terrible service and ripped me off money wise. I have finally cancelled my bin, got a credit of $15 but I reckon they should owe me $70, good luck getting any money they owe you. They double charged for 1 month, charged $15 when I skipped a bin but it should be $5, they did that twice, didn't give the credits from the year before, they tell you its in credit and all fixed up if you contact them, but it never really is because they dont stop the direct debit, I got sick of having to email or phone them due to accounts always being wrong, good riddance"
    Rating by: Lin  |  Rating posted: 12th Oct  |  Contact: Linda Rowe  |  Job date: Oct, 2020
    Communication: 0%  |  Quality: 80%  |  Reliability: 50%  |  Value: 50%
    Lin12th OctMore details…
  • 18%
    "Ugh. What have I been waiting for to change/cancel from Greenfingers? Today is the last straw. After their website being out of commission since Friday and my multiple requests via email to skip collection this week - who showed up this morning to move an empty bin? AND if you skip a collection, they have started charging $2 for "bin hire" - excuse me but they got me for that at sign up -- or $5 if you are late to cancel. If you have another option --- take it.
    Rating by: cindy  |  Rating posted: 16th Sep  |  Contact: greenfingers garden waste  |  Job date: Sep, 2020
    Communication: 0%  |  Quality: 10%  |  Reliability: 40%  |  Value: 20%
    cindy16th SepMore details…
  • 0%
    "If you have an alternative, I would recommend using it!
    This company is Bad! Real Bad! Fair Go BAD!
    I ordered a bin 1 month ago I have emailed repeatedly, called numerous times to ask where my bin is, only be told that the bin is on the way and I should receive it within 7-10 working days. I have been charged for a prepaid collection and even been notified that my bin needs to be at the curb by 7 am on Monday. But I haven't received a bin to put out!. They are the only green waste collection service in my area, so have a monopoly and can afford to treat their customer like dirt!
    Rating by: Clarke  |  Rating posted: 31st Aug  |  Contact: Mike Jones  |  Job date: Aug, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Clarke31st AugMore details…
  • 10%
    "I wish I had read these comments before employing this company - they all warn of the things I experienced...lack of communication, zero flexibility, changing dates on me and STILL refusing to cancel the pickup! My experience over the year has been terrible. They have developed themselves an online system that allows them to scale their business up without any real customer service. "
    Rating by: Elvis  |  Rating posted: 27th Aug  |  Contact: Unknown  |  Job date: Aug, 2020
    Communication: 0%  |  Quality: 20%  |  Reliability: 10%  |  Value: 10%
    Elvis27th AugMore details…
  • 0%
    "I have just cancelled their service as they repeatedly ignored requests not to come onto the property. WHen I cancelled, I got not apology, only a snide remark about "constructive criticism".
    Avoid and go elsewhere!
    Rating by: Nick  |  Rating posted: 13th Aug  |  Contact: Unknown - contact only through website  |  Job date: Aug, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Nick13th AugMore details…
  • 3%
    "My pain has already begun and they have not even done their first collection. Already with their lies. Already trying to charge me for an extra bag that they say the driver had collected on delivery of the Clippa bin.

    They don't provide a contact number on their website and also don't allow two way communication via email yet will happily email your invoice to you."

    Rating by: Timothy  |  Rating posted: 5th Aug  |  Contact: Customer Services  |  Job date: Aug, 2020
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Timothy5th AugMore details…
  • 3%
    "This company is utter garbage - don't waste your time signing up as they cause you headaches instead of services. Maybe that's why they're so cheap, because they're useless.

    We ordered 2 bins. One appeared in front of our house out of nowhere, and we had to contact them to know if it's theirs. Second bin was delivered afterwards and 1st collection went smoothly. After that, our second bin disappeared and again, we had to contact them to find out if they took it. They did take it, thinking that we requested it to be taken away. They then sent us back 2 bins which now meant we had 3 bins taking up space in our car port. They offered to refund us the collection fee for the 2nd bin because they didn't give us enough time to fill it before collection day. They claim they refunded but they didn't. The second collection also didn't take place because they said they had access trouble. We had to contact them to pick up the bin and left it exactly where we did (the curb) and they had no issues picking it up a week after.

    We then cancelled our subscription via email but they didn't acknowledge. Surprise surprise. We called them to make sure they cancel and they told us to fill up the bins since they already charged us anyway.

    Seriously, what kind of customer service is this? They screw up multiple times, take ages to reply to our emails and are completely unreliable. Their overall service is terrible, they have zero communication and consistency, and they don't know how to run a business properly.

    Never again.

    Rating by: Vic  |  Rating posted: 22nd Jun  |  Contact: Unknown  |  Job date: Jun, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    Vic22nd JunMore details…
  • 8%
    "have been with this company for years - was previously with Sunshine garden Bags who were always prompt and reliable. Not the case for Greenfingers-always late by at least a week and sometimes 2 weeks. Have cancelled my contract and am now unable to get hold of them by email."
    Rating by: Virginia  |  Rating posted: 21st Jun  |  Contact: Office staff  |  Job date: Jun, 2020
    Communication: 10%  |  Quality: 10%  |  Reliability: 0%  |  Value: 10%
    Virginia21st JunMore details…
  • 0%
    "Absolutely appalling business and customer service. If you don't want on going headaches giving these guys multiple chances to just get a relatively simple job done then please avoid them. Prepaying is a bad idea as they have a policy of never refunding even if they never collect the bins.
    1) We pre paid for 6 pickups - after 7 months they have achieved 4 pickups and broken several assurances that missed bins will finally be picked up
    2)They never answer their phone and recommend you email them since their online service is so good

    3)We sent 3-4 emails before finally getting a reply. Basically they make it as hard as possible to get hold of. The email we finally got was titled 'No refund policy for prepaid services'. Not that's legal from a consumer point of view but they seemed ok to fight over it while we are just happy to pay them for nothing to be rid of them.

    4) Despite trying to reach out and explain the poor service they offered that they don't do refunds but we could gift the remaining 2 pickups to a friend. Who would want to give a friend this sort of service to deal with.

    5) Despite Greenfingers not honouring all of the prepaid pickups their bin has now been sitting at our property for 3 months waiting to be taken away for good while we have happily been using a different company to which we would recommend anyone reading this to do the same
    Rating by: Vaughan  |  Rating posted: 5th Apr  |  Contact: We don't have a contact name. They just sign off as Greenfingers  |  Job date: Apr, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Vaughan5th AprMore details…
  • 0%
    "Try to avoid these guys. I know their pricing looks cheaper but they make up for it in other ways. Ive had a quarterly bag service with them for 9 months and am cancelling the service.
    So during that time :
    Theyve been really hard to contact by phone and their website which isnt mobile friendly,
    only ONCE picked up the bag in the 1-2 week time frame they gave,
    they dropped off an extra bag i didnt need, didnt use and part charged me for it, i paid it.
    they created 2 accounts for me and charged for 1 pick up twice. The customer service person admitted they were at fault and agreed to remove the charge, but rang me back a few days later to say their manager said i still had to pay. I paid it.

    theyve just charged me an extra $26 ( i suspect its a late fee for not booking a 3 month collection on time because i couldnt get hold of them) ill pay it and cancel.

    they cant or wont provide detailed receipts or statements. Financial transactions only.

    Noone likes feeling ripped off.
    Rating by: Lia  |  Rating posted: 9th Mar  |  Contact: Greenfingers Garden Bags  |  Job date: Mar, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Lia9th MarMore details…
  • 0%
    "The second time I have used this service in a year. But NOT again! They obviously havent fixed their services.
    1. Ordered and paid for garden bag 2 weeks ago.
    2. Contacted them last week when no bag or frame received, was advised it would be at our house by the end of the weekend at the latest. NO frame or bag delivered when they said.
    3. Contacted them again. Their phone message says systems down phone again in 2 hours. Try to log into website and that is down too.
    Very poor service from this company. Would like to cancel whole order, however because we have paid in advance no guarantee money would be returned.

    Rating by: Maree  |  Rating posted: 2nd Mar  |  Contact: Greenfingers  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Maree2nd MarMore details…
  • 95%
    "I read these reviews after I signed up. However, I was pleasantly surprised. Everything worked, from the only registration, delivery of bin and collection of first load on time. Their system was down for a while, which worried me but when I got hold of them the service was courteous and friendly. If this continuous I will be a happy long term custonmer."
    Rating by: David  |  Rating posted: 27th Feb  |  Contact: Sarah  |  Job date: Feb, 2020
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David27th FebMore details…
  • 0%
    "Used for years but this year I haven’t once had a collection that was “actually” collected.
    Constantly rebooking collections only to have to wait a further 7 days to actually get the bin emptied.
    Attempted to cancel and get the bin collected. This took a further 2 months and they have the check to send me a final invoice for a collection that never happened.
    Really, Really crappy service.
    Rating by: Jane  |  Rating posted: 27th Feb  |  Contact: Green Fingers Garden Bags  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Jane27th FebMore details…
  • 13%
    "Terrible service company. I am first time and one off user and will never use them ever again. I have been trying to call them to arrange the collection since I am a one off user and the bag they have given me is filled. Their phone system said I call outside their office hours which is 9am to 5pm and I was calling at 11am. Their website login is always down, you can't login and when you manage to login and leave messages for them to collect the bin, they don't reply. If you think of using them, I advise you go somewhere else."
    Rating by: IAN   |  Rating posted: 25th Feb  |  Contact: GREENFINGERS  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    IAN 25th FebMore details…
  • 30%
    "I have been waiting for contact from this company now for over 2 months with an enquiry on my bill. They do not answer the telephone, nor reply to emails or other internal communications. The last pickup was 1 month late. "
    Rating by: Kristian  |  Rating posted: 21st Feb  |  Contact: Green Fingers   |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 60%  |  Reliability: 10%  |  Value: 50%
    Kristian21st FebMore details…
  • 40%
    "It is a regular occurrence that the collections are late. This is not a big deal, as late collections one month are balanced with late collections the next month, so the time between is as contracted, on average. However, our last collection was on December 23 (today is February 20). Since then we have been waiting for the next monthly collection. My wife tried to contact them repeatedly via phone and email. Eventually a lady phoned on 4 February and was polite and courteous. The January collection had been marked in their system as "bag empty" - it was full. In response, a credit was offered for the missed collection, and it was requested that we wait until the next collection the following week; we accepted. Since then the collection date has been shifted to 20 Feb, and then 21 Feb. Our main concern is how difficult it is to contact them and thus resolve issues, so we'll have to look for a new supplier."
    Rating by: Cliff  |  Rating posted: 20th Feb  |  Contact: Scheduled drivers on pickup days  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 60%  |  Reliability: 20%  |  Value: 80%
    Cliff20th FebMore details…
  • 65%
    "This company is terrible they dont care about customers at all. We swapped from a bag to a bin. They took the bag two weeks early. when we eventually got someone and complained we were given another bag without a frame. I have now decided I no longer want there service and am trying to find out how much notice i have to give. I have emailed them through the "contact us" form on my account. They sent an automated reply telling me to go to my account and click on contact us. Also in the reply they said they do not monitor there email account. Good grief what company doesn't monitor their emails. To be honest i will be glad to see the back end of greenfingers and would never recommend them . They are totally incompetent"
    Rating by: Margaret  |  Rating posted: 20th Feb  |  Contact: green fingers  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 60%  |  Reliability: 100%  |  Value: 100%
    Margaret20th FebMore details…
  • 0%
    "The bin has been out for 11 days. Always late but not usually this late. No contact. Did not answer emails. When I finally got through to them on the phone they were uninterested and would not commit to anything. I don't understand how they are still in business. After this month (when they finally empty it) I have one month left on my six month contract and will not be renewing. "
    Rating by: Patrick  |  Rating posted: 17th Feb  |  Contact: Patrick  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Patrick17th FebMore details…
  • 0%
    "Missed collection date by 2 weeks , no communication about this. Unhelpful cheeky receptionists. Don’t commit to 6 month prepay as they won’t refund or cancel subscription. Avoid ++"
    Rating by: Gps  |  Rating posted: 11th Feb  |  Contact: Gps  |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Gps11th FebMore details…
  • 0%
    "We have never dealt with a more incompetent company ever. We had our bags picked up for a very long time with dogs on the property, it had never been a problem before. Then all of a sudden they would not pick up our bags while the dog are on the property. That is fine I understand why, but if you cant pick up while dogs are of the property then we need a date as to when we need to put the bags out. Green fingers refuses to help with this, how are we meant to know when to put our bags out if the window for pick up is 5 to 7 working days... but most of the time even this is delayed and they dont tell you when they are coming in the first place. Green fingers answer to this problem is to CRATE OR TIE our dog up for 5 to 7 days in 29 degree heat while we wait for their arrival! REALLY??? could not believe their solution and attitude to this problem ! I will be cancelling their service !"
    Rating by: Ashleigh  |  Rating posted: 5th Feb  |  Contact: Green Fingers   |  Job date: Feb, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ashleigh5th FebMore details…
  • 15%
    "Did not pick up my bin on the designated day, with no communication whatsoever. The bin has been on the kerb for 5 days now. My telephone query was answered by 'our driver most probably forgot to pick up your bin'. Was advised to wheel bin back on to my property. This does not sound right, as when I was on holiday in September 2019, I was penalised for not putting my bin out on the kerb. Hence, I am finding this current instruction difficult to reconcile. "
    Rating by: Nerissa  |  Rating posted: 13th Jan  |  Contact: Customer Support Sharlene  |  Job date: Jan, 2020
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 50%
    Nerissa13th JanMore details…
  • 8%
    "Terrible service,twice claimed to have emptied garden bag when it was still half full.
    Collection is supposed to be on a given day of the week. Impossible to contact on the telephone. Emails as always generic no reply. Almost booked a Christmas tree removal but no indication of cost in advance.
    Rating by: Jim  |  Rating posted: 4th Jan  |  Contact: Greenfingers Garden Bags  |  Job date: Jan, 2020
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    Jim4th JanMore details…
  • 0%
    "Terrible service. 3 months in a row my bin was emptied late. This bin was meant to be emptied on Monday, it is now Friday - no return email and the person on the phone clearly had no interest in helping. I will be cancelling my service the moment they open in January. "
    Rating by: Alan  |  Rating posted: 20th Dec, 2019  |  Contact: Greenfingers  |  Job date: Dec, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Alan20th Dec, 2019More details…
  • 0%
    "They add false charges to your bill. Early billing for your next pre-paid cycle meaning you pay twice for at least two collections every time. They miss collections, but argue because it's not in their driver notes, you are wrong. They blame each other. Their emails are 'noreply' emails. You have to push a hundred numbers to finally talk to someone on the phone. They are rude and talk over the top of you."
    Rating by: Sonya  |  Rating posted: 5th Sep, 2019  |  Contact: Sonya  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sonya5th Sep, 2019More details…
  • 0%

    I won't waste my time writing why they are bad but please, do yourself a big favour and avoid this headache.

    All the reviews here describe them perfectly.

    No idea how they are still in business. "

    Rating by: Jay  |  Rating posted: 26th Aug, 2019  |  Contact: Ghost company  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Jay26th Aug, 2019More details…
  • 0%
    "WARNING: DO NOT USE THIS SCAM OF A COMPANY. Parents using this company. False charges, change in charges not informed prior as required by law, rubbish excuses, outright lies. Being trying to get a refund for a pickup that never happened for almost a year. They have many websites and different operating names it seems so read all the comments here to avoid all the associated business. Seems to be nothing short of a mafia racket. Just absolutely terrible. I'm a garden/ maintenance guy I now intend to go to every place I see these guys stop in my street and offer greenwaste removal. Should be a piece of cake given how bad their service is."
    Rating by: James  |  Rating posted: 24th Aug, 2019  |  Contact: Various  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    James24th Aug, 2019More details…
  • 10%
    "Absolute trash company. We have 1 bin and two bags and every time we get the bags get collected with the bin, they seem to deduct two bin charges from our prepaid 6 even though only one bin gets emptied. As an ex logisitcs guy I can't fathom how their business works or how there accounting/ driver/ phone stafff interact, but it seems the wheels are well and truly off at Greenfingers. We've being trying to work out an overcharge for so long now that it would actually be cheaper to just pay an arborist his rate to stop by once a month to take the waste."
    Rating by: James  |  Rating posted: 24th Aug, 2019  |  Contact: God only knows various  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 20%
    James24th Aug, 2019More details…
  • 5%
    "Probably the most useless company I have ever dealt with. Came here to ensure that I can put in a negative view for them and am even more disappointed to see all the other bad experiences they’ve given their customers. "
    Rating by: Mike  |  Rating posted: 16th Aug, 2019  |  Contact: Random  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 0%
    Mike16th Aug, 2019More details…
  • 13%
    "Terrible. Used the service for years until recently when the service and communication has plummeted and become totally hopeless. They add strange costs, don't pick up bags when they are supposed to, you can't contact them and when you finally do they are useless. I do not recommend themat all. "
    Rating by: Tessa  |  Rating posted: 8th Aug, 2019  |  Contact: Greenfingers Garden Bags  |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 20%  |  Reliability: 10%  |  Value: 20%
    Tessa8th Aug, 2019More details…
  • 10%
    "Greenfingers Garden Bags have twice not emptied my bin and claimed it was empty! I feel that's quite rude and disrespectful. I don't have a long standing relationship with them - I am a fairly new customer. I would not recommend them. Sorry."
    Rating by: Carol  |  Rating posted: 13th Jul, 2019  |  Contact: Carol Wareing  |  Job date: Jul, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 40%  |  Value: 0%
    Carol13th Jul, 2019More details…
  • 3%
    "WoW !! This company is SO BAD that I just had to come here to share my experience with all of you.
    Never in my entire life have I ever dealt with any company that is as bad as " Green Fingers - Garden Bags "

    This company cannot be contacted, They add fee's without reason or consultation, They are HORRIBLY Unreliable with doing the job. Infact this month they HAVEN'T Come AT ALL !!!

    I have had NOTHING BUT TROUBLE since day 1 with this company, And allthough it's been nearly a year now, I regret all the money i've given them.


    Fair Go will be involved next, This COMPANY is a SCAM !!!

    Rating by: Steve  |  Rating posted: 10th May, 2019  |  Contact: Bruce Lloyd CHAMBERLIN  |  Job date: May, 2019
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Steve10th May, 2019More details…
  • 13%
    "Worst service ever do not use this company! I have been with them for about 10 years but the service has got so unreliable they say the bin has been picked up and it hasn’t. You can’t contact them they have no phone number or email address only way to contact is from thier website. But they never reply ! The only way to contact them is via the directors of the company from the address on the companies office. Never never use Greenfingers Garden Bags!!"
    Rating by: Jacque   |  Rating posted: 24th Apr, 2019  |  Contact: Greenfingers Garden Bags  |  Job date: Apr, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Jacque 24th Apr, 2019More details…
  • 0%
    "We have been Greenfingers customers for more than 10 years and in the past year they have become so bad. We could not have collections for Feb and March due to fruit fly issues and they have offered us one free pickup and nothing off our current bill. We are constantly being charged $2 for taking the bin from the side of the house for collection when the bin was at the kerb or they gave us no notice of the pick up or the pick up never happened and they have charged us. We are now changing garden bag people or will just go to the tip as it will be cheaper and more reliable. Also they are very had to get hold of and have no customer service people to contact."
    Rating by: Kim  |  Rating posted: 15th Apr, 2019  |  Contact: Kim Andrews  |  Job date: Apr, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Kim15th Apr, 2019More details…
  • 0%
    "North Harbour Garden Bags has been sold to Greenfingers. Amazing how quickly great customer service can plummet to the depths of the most appalling level of no service. Don’t turn up when they say, refuse to collect bags, don’t answer the phone, and no email. Then not very nice account reminders. Avoid these guys at all cost. They simply don’t care at all about their customers."
    Rating by: Emmy  |  Rating posted: 5th Apr, 2019  |  Contact: Your guess is as good as mine  |  Job date: Mar, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Emmy5th Apr, 2019More details…
  • 43%
    "The concept is good - the implementation is terrible! I could write a short book on my relationship with this company, but in a nutshell, they don't answer the 'phone, they won't give out an email address or 'phone number and if you communicate via their website they just won't respond. They never collect on time, the place phantom charges on your bill, they increase the price without any notification and expect you will want to continue using their totally unreliable service. AVOID AT ALL COST!"
    Rating by: Jim  |  Rating posted: 29th Mar, 2019  |  Contact: Unknown/no contact  |  Job date: Mar, 2019
    Communication: 0%  |  Quality: 50%  |  Reliability: 30%  |  Value: 90%
    Jim29th Mar, 2019More details…
  • 10%
    "I've never been compelled to write a bad review about a business, but feel like I need to warn others off this company! The worst customer service imaginable. Comically inept. Avoid!"
    Rating by: Ellen  |  Rating posted: 29th Mar, 2019  |  Contact: Greenfingers Garden Bins  |  Job date: Mar, 2019
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%
    Ellen29th Mar, 2019More details…
  • 0%
    "THE worst company I have ever dealt with. Dodgy- no contact phone number, blatant lies about when they are doing a collection e.g. email or text reminders never actually align with when they decide that they will pick up the bin. Cannot cancel as they don't respond to emails or phone calls yet continue to charge for the service. It's absolutely disgusting that they are still in business. "
    Rating by: Jane  |  Rating posted: 3rd Mar, 2019  |  Contact: Greenfingers Auckland  |  Job date: Mar, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Jane3rd Mar, 2019More details…
  • 0%
    "Do not use Clippa bags! They are unreliable, never pick up bags when they say and are hard to contact. I can't believe how such a shoddy outfit can continue to operate obviously no completion!!"
    Rating by: janis  |  Rating posted: 11th Feb, 2019  |  Contact: Clippa garden bags  |  Job date: Feb, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    janis11th Feb, 2019More details…
  • 33%
    "Poor customer service"
    Rating by: Julia  |  Rating posted: 23rd Jan, 2019  |  Contact: Zoe  |  Job date: Jan, 2019
    Communication: 10%  |  Quality: 30%  |  Reliability: 50%  |  Value: 40%
    Julia23rd Jan, 2019More details…
  • 23%
    "The garden bin market in Auckland must be very uncompetitive, as after dealing with Greenfingers over the past few months, and reading some recent reviews, I am amazed they are still in business.

    The actual service of picking up my bin was ok, the issues I have had in past month relate to the customer service (or lack of)

    -Overcharging, charged extra for services I did not use.

    -Customer communication, they use a No Reply email service to communicate with customers They can ask questions in these emails, so to answer back to them you have to logon to their internet site, with your membership number, and post a generic communication to them..what a muck around.

    Office staff, they are probably overworked, however they dealt with request/ queries poorly and abruptly. I got the feeling that, as a customer, I was viewed by staff as an annoyance.

    Rating by: Nick  |  Rating posted: 11th Dec, 2018  |  Contact: Greenfingers Auckland   |  Job date: Nov, 2018
    Communication: 0%  |  Quality: 50%  |  Reliability: 20%  |  Value: 20%
    Nick11th Dec, 2018More details…
  • 0%
    "This company would have to be one of the most unprofessional and mismanaged companies I have ever had the displeasure of dealing with. We have just had our fourth bin rate increase in less than two years. These people do not care about their customers at all. They make it as difficult as possible for their paying customers to get hold of them by phone even though their 0800 number is printed on their bins and statements and they will not reply to emails although they send statements via email. They hold the monopoly of the garden bag and bin business all over the Auckland area also going under the names: Counties Garden Bins, The Garden Bag Company and many others by the looks of it. Each company charges different prices and the whole company seems shady and crooked! Steer well clear of this company under all circumstances."
    Rating by: Debbie  |  Rating posted: 27th Oct, 2018  |  Contact: Debbie  |  Job date: Oct, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Debbie27th Oct, 2018More details…
  • 13%
    "Hopeless admin. Rude when you finally ring . Very hard to cancel the service . And useless if you want to change arrangements . They couldn't care less about customers. I have called 3 times, emailed 5, used web contact and now given up . I've told them I will trow away there bin "
    Rating by: kerry  |  Rating posted: 8th Sep, 2018  |  Contact: Smith  |  Job date: Sep, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    kerry8th Sep, 2018More details…
  • 33%
    "Poor communication missed several collections because "gate closed" they have code. No response to emails as preferred contact, spent literally hours trying to contact, not sure what other contractors like but this company big fail on communication/ customer service "
    Rating by: Jayne  |  Rating posted: 2nd Sep, 2018  |  Contact: Jayne  |  Job date: Sep, 2018
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 80%
    Jayne2nd Sep, 2018More details…
  • 18%
    "Absolutely bloody hopeless. Fail to collect on time - if at all. This company also goes under the following other names - so be aware as they are all one and the same

    - Clippa
    - The Garden Bag Company
    - Gabco"

    Rating by: Scott  |  Rating posted: 27th Aug, 2018  |  Contact: Greenfingers Garden Bags  |  Job date: Aug, 2018
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 50%
    Scott27th Aug, 2018More details…
  • 5%
    "This is a very terrible company. They missed several collections that I had paid for. They charge in advanced even after not requesting them or receiving the collections but continue to send you invoices for the service you didn’t receive. Completely avoid this company. "
    Rating by: Jarred  |  Rating posted: 20th Aug, 2018  |  Contact: Greenflingers  |  Job date: Aug, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    Jarred20th Aug, 2018More details…
  • 15%
    "The Tauranga franchise is beyond a joke. Twice had no collection, but charged for it. Now fighting to get a credit. The customer service and comprehension of simple business transactions is poorly lacking. I would not recommend, and wonder how with all the negative comments these cowboys are still in business."
    Rating by: Mel  |  Rating posted: 21st Jul, 2018  |  Contact: Greenfingers  |  Job date: Jul, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 20%
    Mel21st Jul, 2018More details…
  • 3%
    "Greenfingers garden bags has to have the worst customer service of ANY business I've EVER dealt with! They DO NOT respond to email, which they push you to use. They DO NOT answer phone calls to there 0800 number. I have tried several times emailing and phoning them (waiting more than 10 minutes) and no response. We have a damaged bin which there driver caused, and he didn't bother to tell us of this. Absolutely pathetic service. DO NOT USE THESE CLOWNS. "
    Rating by: GREG  |  Rating posted: 25th Jun, 2018  |  Contact: Greenfingers  |  Job date: Jun, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    GREG25th Jun, 2018More details…
  • 63%
    "Was having a rough time with collections at the start of the year however last two collection really really improved. Spoke with a fantastic customer service lady, and although it does seem like a long time to wait once you get through to them I have found that they are wanting to help as much as possible (those poor girls). I found that the lady I talked to was just fantastic. She helped clear up a lot of things I had read on hear also. Greenfingers is still owned by the same guy since day dot, which I wasn't sure about since all the rubbish you read on here. But honestly give these guys a go, they do care they just have shocking amount of emails and phone calls clearly. Maybe they need to hire new staff?"
    Rating by: Amy  |  Rating posted: 15th Jun, 2018  |  Contact: Greenfingers Garden Bins  |  Job date: Jun, 2018
    Communication: 50%  |  Quality: 100%  |  Reliability: 70%  |  Value: 30%
    Amy15th Jun, 2018More details…
  • 0%
    "AVOID THIS FIRM AT ALL COSTS!!! AVOID AVOID AVOID!!!! Hopeless in all respects!! Signed up for a green waste bin, paid my money and waited...and waited...and waited. Bin never showed up. Rang them to enquire and was told it was on it's way. Never arrived. Sent them a message through their website following up and never received a response. Sent another message the next day telling them I was cancelling my account, again, no response other than an email from them the next day demanding further payment for the emptying of a garden bag left by the previous occupant of our house!! This company are seriously the worst I have ever dealt with. Hopefully they go out of business so that others don't have to suffer."
    Rating by: steve  |  Rating posted: 15th Jun, 2018  |  Contact: Green Fingers  |  Job date: Jun, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    steve15th Jun, 2018More details…
  • 5%
    "Almost unbelievably bad service, contents of our bin strewn over the paths,(over 3m from where the bin was located) we presume because they didn’t like something we put in there, We think leaves ? Bags are usually in bad condition, very sloppy, we engaged this company because we wanted to keep our garden and paths tidy but now we’re being punished it seems. Left MULTIPLE messages for them to contact us over this childishness but never received a response. Very very poor"
    Rating by: James  |  Rating posted: 1st Jun, 2018  |  Contact: James  |  Job date: Jun, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 20%  |  Value: 0%
    James1st Jun, 2018More details…
  • 13%
    "Any company that doesn't provide a phone number for customers to contact is already suspect.
    When they provide a sub-standard service then the reason for it becomes very clear.
    Many missed deliveries, no response to emails, totally hopeless, avoid at all costs!!
    Rating by: Simon  |  Rating posted: 31st May, 2018  |  Contact: Green Fingers  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Simon31st May, 2018More details…
  • 25%
    "Never delivered the stand to go with the garden bag despite multiple requests to do so over a 6 month period. First invoice was for 6 collections, but sent me a new invoice after only doing 5 collections. Takes weeks to get a response out of them for anything, if one ever comes at all."
    Rating by: Nathan   |  Rating posted: 27th May, 2018  |  Contact: Unknown  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 50%
    Nathan 27th May, 2018More details…
  • 0%
    "I am not sure what has happen to this business over the last few months. They are as everyone here notes almost impossible to contact via phone and I have requested to end my dealings with them via their online form and had no response. I payed for two extra collections one of which they cunningly kept moving the date on so that it overlapped with the next date by which time I had moved my bin just inside my gate and they refused to pick it up as not on the verge. SO basically I paid for two extra pick ups that never occurred. It was impossible to sort this out by any means of contact and so I have asked to end my dealings with them yet I continue to receive their emailed calendar of dates almost as if they intend to ignore this request.

    I have reported them to the Commerce commission as I am in no doubt they will continue to send me invoices.

    Be wary.
    Rating by: Trudie   |  Rating posted: 16th May, 2018  |  Contact: Greenfingers  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Trudie 16th May, 2018More details…
  • 0%
    "Just appalling organisation to deal with. They hide behind the scenes and you can never talk to anyone. Form emails come out which are complete bs. Do not even think of using them - there are plenty of alternative organisations out there who do provide the services they say and who you can contact on the phone. "
    Rating by: Mark  |  Rating posted: 12th May, 2018  |  Contact: Mark Croft  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Mark12th May, 2018More details…
  • 5%
    "Totally non-existent customer service!
    Do NOT require any bin/bag from this people and be aware that they have multiple websites:
    Rating by: Maria  |  Rating posted: 9th May, 2018  |  Contact: customer service  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    Maria9th May, 2018More details…
  • 0%
    "These people have the worst customer service I've ever experienced. Impossible to get hold of anyone to sort out a problem, yet they continue to bill and harass after contract cancelled. A frustrating waste of time. Avoid them at all costs would be my advice "
    Rating by: Paul  |  Rating posted: 7th May, 2018  |  Contact: no idea - impossible to talk to a person  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Paul7th May, 2018More details…
  • 0%
    "Really disappointed. Have been a customer of Greenfingers for many years. For the first 12+ years service was prompt with a maximum of 2 day delay. Then ownership changed around the time I noticed a big downfall in service and punctuality. Collection email arrives around 5 days earlier to remind you of collection the following Wednesday... if youre lucky the actual collection occurs the FOLLOWING week ... on a Saturday! 11 days late ..... next scheduled collection being only 16 days later. I've finally given enough chances and will be changing company (to a cheaper and more punctual.reliable company) once my current paid collections are used up. I've had enough! (And I gave plenty of chances!) It's almost like they WANT to get rid of West Auckland clients. Email cites driver injury and back-to-back public holidays as being reason for late collection .... no public holidays in the last 3 weeks yet they're still nearly 2 weeks overdue.... (and I'll be surprised if they DO collect it this Saturday) Then I'll work my butt off over the next two weekends to fill it, JUST IN CASE the next scheduled collection is on time ... UNLIKELY THO! It's been like this for 18 months now :(

    Fuming now. Further to my previous comment - today the truck came up the road. Guy looked up our path, and headed up the road to turn around. I went out to open the gate in the pouring rain (gate is only a slide-lock - not been a problem in over 12 years of being their customer - I only went out to be helpful!) Truck turns around and drives straight past the house and out of the street, Checked website - 2 minutes prior collection was noted as UNSUCCESSFUL - BAG EMTPY. Guy didnt even stop. Didnt get out of his truck. Didnt look at the bag which had been full since original scheduled collection date of 18th Apr (today is 28th). Of course - cant get hold of them until Monday. Just paid for 4 collections and they don't do refunds under any circumstances. I'm really angry and disappointed in this company. Have sent review to their website also tho they probably won't respond! Sorry - venting - but now completely over this! :(
    Rating by: Christine  |  Rating posted: 26th Apr, 2018  |  Contact:  |  Job date: Apr, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Christine26th Apr, 2018More details…
  • 0%
    "Terrible experience. Only good thing they did was drop off the bag.

    No date or time given for collection. Ours was missed the first time because they came on a Sunday. Who does that? They then arranged to have it picked up again but that never happened.

    Had to have it picked up the next cycle and was charged again for the same bag.

    Absolute worst business practice run by people who don’t care.

    Will never be using this business again. Ever. And recommending others to do the same."

    Rating by: Allan  |  Rating posted: 19th Apr, 2018  |  Contact: Greenfingers  |  Job date: Apr, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Allan19th Apr, 2018More details…
  • 15%
    "Terrible. Bin collection was loose at best, requests to change the service received were never fulfilled, emails and calls were left with no response. Finally cancelled service and paid what they said was still due (I disagreed but figured I would close the account and be done with it) only to find I am Still being charged and my emails are being ignored"
    Rating by: Lynne Carne  |  Rating posted: 4th Apr, 2018  |  Contact: Greenfingers  |  Job date: Apr, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 20%
    Lynne Carne4th Apr, 2018More details…
  • 18%
    "I agree with every negative review about Green Fingers. Been waiting 2 1/2 weeks for them to do the pick up. When I finally got through to the office it was one lie after another. How can they be SO unreliable and still be in business?? Because they make you pay in advance. WORST COMPANY EVER - DO NOT USE !!!!!!!!!!"
    Rating by: Rob  |  Rating posted: 1st Apr, 2018  |  Contact: Mr Nobody  |  Job date: Apr, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 50%
    Rob1st Apr, 2018More details…
  • 10%
    "Totally agree with all the other negative feedback, swapped to this company due to poor service from a compeitior and Greenfingers offered a cheaper rate. They guaranteed collection on a specific day as we have to lock our dog up for collection inside our property, never happened! They offered me an extra bag so that I can drag my full bag to the gate and leave it there for the week it takes them to collect it, now i receive an invoice charging me an annual rate for the extra bag for my convenience!! Terrible service and constant price increases since we signed up. I'm Done!!!"
    Rating by: Kathleen   |  Rating posted: 20th Mar, 2018  |  Contact: Greenfingers Garden Bag  |  Job date: Mar, 2018
    Communication: 0%  |  Quality: 30%  |  Reliability: 0%  |  Value: 10%
    Kathleen 20th Mar, 2018More details…
  • 38%
    this company does not bother to answer any emails or phone calls. It is so frustrating and annoying. I really want to bring their service to a halt, buy how if you cannot even get a reply to any other calls made to them. I have reported them to the commerce commission to see if I can get any results through them.
    Rating by: kathy  |  Rating posted: 5th Mar, 2018  |  Contact: green fingers   |  Job date: Mar, 2018
    Communication: 0%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    kathy5th Mar, 2018More details…
  • 35%
    "Not loving the bag hire charges. $2 per month for an empty bag! (I can buy a new bag for $12 at The Warehouse!) - I would of given it back to you had I of known this charge was coming rather than pay a fee of $24 for it stashed in my garage (I didn't ask for it in the first place!) Dissappointing Green Fingers. I've been your customer for 8yrs + and have tolerated your usually late collection. As your prices increase (33% up since I signed up) your service goes down. I'm still waiting on replies for 2 emails I've sent you over the last few months...."
    Rating by: Pip  |  Rating posted: 5th Mar, 2018  |  Contact: Not sure   |  Job date: Mar, 2018
    Communication: 10%  |  Quality: 50%  |  Reliability: 40%  |  Value: 40%
    Pip5th Mar, 2018More details…
  • 15%
    "About 2 years ago I have canceled agreement to this company because I'v been not happy for their service, but a few days ago I have received an invoice and message " I must pay it" !!??? No answers to my calls! It's looks like "racket""
    Rating by: Yuri  |  Rating posted: 5th Mar, 2018  |  Contact: Yuri  |  Job date: Mar, 2018
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 50%
    Yuri5th Mar, 2018More details…
  • 23%
    "I agree with the other comments.... we signed up at the end of last year and they simply haven’t been coming to empty the bag on time or at all... don’t answer the phone, call back or respond to emails. Wish I’d seen these reviews before paying 6 months in advance..."
    Rating by: Tania  |  Rating posted: 26th Feb, 2018  |  Contact: Tania  |  Job date: Feb, 2018
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 60%
    Tania26th Feb, 2018More details…
  • 23%
    "I agree with the other reviews around how Greenfingers Garden Bags used to be good and now they are absolutely terrible. For example: the bin can sit a week or two past the stated collection date before it is collected. They don't answer the phone or respond to emails. Now they haven't even bothered to collect my bin. After many years as a customer, I am going to go elsewhere. "
    Rating by: Anna  |  Rating posted: 22nd Feb, 2018  |  Contact: Don't know  |  Job date: Feb, 2018
    Communication: 10%  |  Quality: 50%  |  Reliability: 10%  |  Value: 20%
    Anna22nd Feb, 2018More details…
  • 13%
    "This company is getting worse and worse. More likely to have a missed collection than a successful collection. And they are difficult to contact - don't respond to emails, very limited phone hours.
    Unrelated to their service quality, a we were part of a queue of 6 cars stuck behind their truck in a no exit street for 15 mins. The operators could have made room for cars to pass by moving 1 m forward. They were non-communicative, rude, and told us that their boss told them it was legal to park on the street blocking traffic for 15 minutes... Says a lot about the culture of this business...
    Rating by: N  |  Rating posted: 16th Feb, 2018  |  Contact: n/a  |  Job date: Feb, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    N16th Feb, 2018More details…
  • 5%
    "This is a warning to anyone looking at Greenfingers. We chose Greenfingers because for 2.50 a week it seemed really good value.
    Unfortunately after being a customer for 6 months I have received only 1 successful collection. (That's $60 for 1 collection).
    Their team ride scooters around at 7 am and anyone who's bin isn't out gets written off even if the truck doesnt come until later in the day.
    That scooter rider will also make comments like "gate locked" because they're too lazy to roll your bin out, even though you pay for that service.

    This month the scooter came past (on my CCTV) and moved the bin, but the truck never arrived.

    Please please avoid this business.
    Rating by: Shane  |  Rating posted: 15th Feb, 2018  |  Contact: Green Fingers Garden Bags  |  Job date: Feb, 2018
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Shane15th Feb, 2018More details…
  • 0%
    "Missed collections, hard to contact and when you do contact them it’s 7-10 days before they will come to empty the bin they should of anyway, I’m fed up I also went online which is their preferred form of contact and didn’t receive any acknowledgment of it."
    Rating by: Deb  |  Rating posted: 10th Feb, 2018  |  Contact: Green fingers garden bags  |  Job date: Feb, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Deb10th Feb, 2018More details…
  • 30%
    "original company i had used for years were excellent then greenfingers garden bags took over , were okay initially , but trying to contact them to physically talk to some one re charge /pickup issues impossible. emailed me 12-1.18 to advise pick up would be following week, two weeks later still full. went into site under my account and it said it was collected on 18th at 6.33pm .never happened still waiting."
    Rating by: murrray  |  Rating posted: 3rd Feb, 2018  |  Contact: unknown  |  Job date: Feb, 2018
    Communication: 10%  |  Quality: 40%  |  Reliability: 20%  |  Value: 50%
    murrray3rd Feb, 2018More details…
  • 10%
    Contact is near impossible by phone, no replies to emails, two promises from some woman calling herself a manager un fullfilled. Hopeless customer service.
    Past problems of breaking a fence, attacking a dog with a trolley, missed pick ups but still being charged and and more recently, a driver who spoke not a word of english.
    Rating by: Dave  |  Rating posted: 27th Oct, 2017  |  Contact: Un Known  |  Job date: Oct, 2017
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%
    Dave27th Oct, 2017More details…
  • 10%
    "I wish I could say I saw this before joining them but I went from the worse that was sunshine bags to this one that started off excellent. Note been with them for 3 or so years now. Can honestly say that the level of quality went out the window for over a year now.start getting better and now it's just a joke.we have a dog for over 4 yrs...a friendly Labrador that the office guy ended up meeting as he had to come out due to a driver that lied and said he did the job but never did. The guy was shocked to know that they are afraid of such a loving animal.I now have to call for them to pick up and wait over 4 weeks. This happening more often and last count. System was informed and I saved numerous times the dog's name and that he will bark when somebody come but stop and great you as you can see he is happy thinking people visit him. So having a dog for over 4YRS never had issues before still same dog and now having problems more frequently and constantly have to inform yes we do have a dog is becoming a joke. Why is this not in your systems?I updated that info at my end numerous times. I told u numerous you use that as an excuse for incompetent drivers.I'm just so over it all.have to now use out my advanced payments and move on. Can not be told we will pick up bag in the week starting of x and then to safe my frustration of hoping a bag get picked up then put the dog on deck whole day to just get people showing up at inconsistent days and times. Also for a place that is open Mon to Friday and x time. Why do drivers show up at 7pm or sometimes weekend. Oh wait and love how they say they pick up and drive by looking at u and not taking bag.update your website so customers can add evidence and pictures so a correct record is kept and you can better evaluate your staff performance.if issues happen with them on weekend like did with us, we couldn't get hold of you or email and add picture to account for investigation."
    Rating by: Judy  |  Rating posted: 28th Sep, 2017  |  Contact: Greenfingers Garden Bags  |  Job date: Sep, 2017
    Communication: 10%  |  Quality: 20%  |  Reliability: 0%  |  Value: 10%
    Judy28th Sep, 2017More details…
  • 3%
    "Worst company ever had to deal with. Had to chase up 5 months of collections. Still owe us $60 which we have been told won't be paid. Every part of this business is hopeless! Changed to a competitor. "
    Rating by: Rochelle  |  Rating posted: 22nd Aug, 2017  |  Contact: Greenfingers  |  Job date: Aug, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Rochelle22nd Aug, 2017More details…
  • 0%
    "DO NOT USE..BEWARE: Just realised they are now using business name MANUKAU GARDEN BINS. As for Greenfingers Their customer service is the worst I have EVER experienced. I had 3 bags full of garden waste which I had already paid removal for and they made every excuse not to pick it up, that was after telling me for at least 3 months that they would pick it up and never did!! We ended up paying to take it to the dump, which wasn't cheap or then it was so heavy from sitting in the rain and everything was rotting!! We made several calls to Greenfingers, they have the worst customer reps, I actually feel sorry for them, some of them felt embarrassed because they were aware of the poor service being given by the company. Worst thing is..even after all the crap service we received and our rubbish not picked up, we received a letter from them saying we owed them $18!!! WTF..After ALL they had put us thru.. Sad as."
    Rating by: Lei  |  Rating posted: 29th Jul, 2017  |  Contact: CSR  |  Job date: Jan, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Lei29th Jul, 2017More details…
  • 15%
    "It is time this company folded - dreadful customer relations.Bag never picked up when promised. Have read all the other client experiences -totally agree with them all. Will need to find a replacement service. Does anyone know of one on the Hibiscus Coast?"
    Rating by: Graeme  |  Rating posted: 5th May, 2017  |  Contact: Graeme  |  Job date: May, 2017
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 20%
    Graeme5th May, 2017More details…
  • 18%
    "They have a bad attitude to customers. By law they are supposed to let customers know when they change their terms and conditions. They do not advise and then penalize you for doing the wrong thing when you didn't know you were - due to the changes. They must be losing customers all over - surely. They waited until they had my full prepayment before getting nasty to me out of the blue. I said please pick up your bin I am cancelling your service. They informed me - no refund, so 'm stuck with them until all payment is used up. Do not do business with these people. They use to be very good."
    Rating by: Crystel  |  Rating posted: 2nd May, 2017  |  Contact: Simon  |  Job date: May, 2017
    Communication: 0%  |  Quality: 30%  |  Reliability: 0%  |  Value: 40%
    Crystel2nd May, 2017More details…
  • 5%
    "This is the most awful company I've had the displeasure to deal with in a long, long time. Can't complain about the customer service - there IS none! Very quick to invoice, painfully slow to respond to emailed queries and what you get back from them are bland, impersonal and unhelpful "automated response" type replies that ignore the subject matter. They increase their rates and implement new fees without advising their customers (of which they have email addresses) at all. You just find out about the new pricing structure after you've received a new bag and have started to fill it. I've been trying to get an address off them so I can return my 2nd bag urgently so I don't have to pay the $26 "annual fee" they've just implemented because too many people are holding onto their bags. Had I known about this in advance I'd have just ordered the one. They keep sending me "pay up" emails whist ignoring my request for an address to send this ruddy bag to. I intend now to fill up the other bag fast, get them both picked up and NEVER deal with them again."
    Rating by: Ngaire  |  Rating posted: 23rd Apr, 2017  |  Contact: customer service dept  |  Job date: Mar, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 10%
    Ngaire23rd Apr, 2017More details…
  • 0%
    "This is the worst company I have ever had the displeasure of dealing with. Missed collections constantly. Last year only half of my collections were made and when I tried to discuss this with customer services they tell me unless I reported it within 10 days they cannot help, although they have made notes about attempting to collect and the gate being locked, which is untrue, and not let me know so that I can then report it? This year I have monitored things more closely thank goodness I am. So far they have managed 1 collection out of 4. I was told they would take the cost of one of the missed collections off my invoice but surprise, surprise they have not only not done this they have added a further charge for casual rental of second bag. Thankfully I don't have a direct debit with them. I would recommend anyone already with them to closely monitor their collections and only pay for ones that actually happen, the invoices and bills sent via email are numerous response to telephone calls and replies from customer services virtually non existent. If you are thinking of using this service - DONT-"
    Rating by: Ashley  |  Rating posted: 8th Apr, 2017  |  Contact: Ashley simmons  |  Job date: Apr, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ashley8th Apr, 2017More details…
  • 88%
    "brilliant pick up service, but disappointing website to use, really needs a update"
    Rating by: andrew  |  Rating posted: 14th Mar, 2017  |  Contact: unknown  |  Job date: Mar, 2017
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    andrew14th Mar, 2017More details…
  • 0%
    "Absolutely HORRIBLE to deal with, they bought out the awesome company I used and when I told them I wanted to cancel they sent me a bill for $85, for 2 months! I have been trying to get this account sorted for 3 months and today I was sent a threatening email stating they will be debiting my account and any "missed direct debit payments" will cause a charge of $20, they have the wrong back details and absolutely no right to debit my account anyway, I have signed nothing with them and NEVER would! The only communication I can get out of them is completely incorrect, rip off statements! (that is the very short version of the story, it gets even better!)"
    Rating by: Jen  |  Rating posted: 6th Mar, 2017  |  Contact: Greenfingers Garden Bags  |  Job date: Mar, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Jen6th Mar, 2017More details…
  • 13%
    "I been with this company 2 years. On 21st Feb. Is my collection day. When I got home by 3:30pm. My bin was on the road instead on the foot path, which will causes the problem when some drivers crash on it. Then I found out my bin still have a quarter full. I called the office, but the office hour till 3pm only. So, I go online and check my collect detail, it said done which is moniter by GPS. I wrote them an email regarding what happen, and said please call me tomorrow to discuss. Well, no one contact me, so I quickly called before 3pm and talked to a customer service. That lady was apologize and tell me they will send the driver do it again within 5-7 days. I been waiting a week till today (1st Mar). My garden waste till there, I called again, and asked why the bin stil not empty. So this time the lady was said, their recollect day is 5-10 working day, because they don't work on weekend. I said your website is said 5-7 days too. Why now is talking different days. She said is wrong information the lady gave me from last week. I said I don't care their days, I just want the bin clean up within the next 2 days. Because you guys promise me last week. And she said I can't guarantee anything. I said that is very disappointed about your services, maybe I have to look for other company. And her reply said, is my choice and decision. I totally out of control. I raise my voice and said what can you do for me? And she said she can't do anything plus ask me don't raise my voice. What a Service!!!! Time to look for other company for sure, because is like she said, is my decision. If anyone look for garden waste company. I am totally not recommend."
    Rating by: Brenda   |  Rating posted: 1st Mar, 2017  |  Contact: Greenfingers Garden Bags Ltd  |  Job date: Mar, 2017
    Communication: 0%  |  Quality: 10%  |  Reliability: 20%  |  Value: 20%
    Brenda 1st Mar, 2017More details…
  • 13%
    "Wow these guys are completely useless. They missed a collection completely and we were told that it was because the driver couldn't locate our bin, even though it was in plain sight in the driveway. They have overcharged us twice, there's no contact phone number so you have to email and then they don't reply to emails. I've called the bank to cancel the direct debit and we have cancelled our service. Nothing but issues! They should really just close up shop."
    Rating by: Bex  |  Rating posted: 14th Feb, 2017  |  Contact: Bex  |  Job date: Feb, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Bex14th Feb, 2017More details…
  • 15%
    "Terrible service. I have been using Greenfingers for over 12 months and I think they have only emptied my bin once on the day the said they would. Calling on the phone to find when they might arrive is a waste of time as you will just sit on hold forever. The website doesn't help either as it often states a day my bin will be picked up which has already past with no pick up. One time they claimed the bin was over full when it was only three quarters full of grass clippings. I would not recommend them at all."
    Rating by: Andy  |  Rating posted: 8th Feb, 2017  |  Contact: They gave me no name  |  Job date: Feb, 2017
    Communication: 0%  |  Quality: 30%  |  Reliability: 10%  |  Value: 20%
    Andy8th Feb, 2017More details…
  • 13%
    "Yes. I agree with all the others on this. I have used them for years and they used to be great but in the last six months they got suddenly bad. Twice I have had to email them to ask why they didn't pick up my bag. This last time I waited a week for a reply then they fobbed me off with a lie about my bag not being full. I replied to tell them otherwise, and am now waiting for a response to this. Meanwhile, its now been ten weeks since my bag was last collected and I need to do garden work! Customer service was never great, but now is downright appalling. I will be cancelling my account if I can find an alternative provider."
    Rating by: Gayle  |  Rating posted: 4th Feb, 2017  |  Contact: Greenfingers  |  Job date: Feb, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Gayle4th Feb, 2017More details…
  • 13%
    "I have used Greenfingers Garden bags for a number of years and their service used to be excellent. For the last six months their service has deteriorated considerably. They email you when your collection is going to happen, but it never does. Two weeks later or more they appear. They never answer emails or telephone calls and are now very expensive. You can check you collection date on their website but that is never correct either. Each evening they move the date forward. Very unsatisfactory. I will not be using them any more."
    Rating by: Jane  |  Rating posted: 15th Jan, 2017  |  Contact: Don't know any name  |  Job date: Jan, 2017
    Communication: 0%  |  Quality: 30%  |  Reliability: 0%  |  Value: 20%
    Jane15th Jan, 2017More details…
  • 0%
    "Terrible service. Always late and always have a different reason for being so. I can then never get hold of anyone on the phone. I get left on hold only to eventually be forced to leave a voicemail and then they never return my call. Their online service doesn't work either. Absolutely appalling customer service."
    Rating by: Sonia  |  Rating posted: 8th Nov, 2016  |  Contact: Greenfingers Garden Bags  |  Job date: Nov, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sonia8th Nov, 2016More details…
  • 28%
    "I agree, used to be good. Always late, missed collections. And they argue black is white with you on the phone. We cancelled but had to pay for a collection we never received just to be rid of them."
    Rating by: Geoff  |  Rating posted: 2nd Nov, 2016  |  Contact: rececptionist  |  Job date: Sep, 2016
    Communication: 10%  |  Quality: 50%  |  Reliability: 10%  |  Value: 40%
    Geoff2nd Nov, 2016More details…
  • 40%
    "Been using this service for a while (there's not all that much choice), and would give it a very average rating. Their pick-ups are often late and the bags are often ripped, so they leave a trail of rotting garden debris down the path when being removed. And the latest thing is they claim they couldn't access the full bag because a gate was locked...and it doesn't even have a lock! They are great with the excuses. And they are GREAT at demanding money up-front. "
    Rating by: Katrina  |  Rating posted: 14th Aug, 2016  |  Contact: "Service" @gardenbags  |  Job date: Aug, 2016
    Communication: 50%  |  Quality: 40%  |  Reliability: 40%  |  Value: 30%
    Katrina14th Aug, 2016More details…
  • 0%
    "Man have been trying to get them to call or answer to messages or email, but they do not reply. The bags are rotting and had no service April and May. I want to cancel but there is no correspondence the just want us to pay in advance"
    Rating by: Burton  |  Rating posted: 7th Jun, 2016  |  Contact: Greenfingers  |  Job date: Jun, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Burton7th Jun, 2016More details…
  • 0%
    "They used to be great, but since the beginning of the year they miss collections and do not respond to emails and calls for weeks on end and if they respond it is some generic nonsense excuse that is not even relevant. I have been trying to resolve the issue for more than 3 months now with no success. Definitely will not recommend them to anyone. Stay away!"
    Rating by: Des  |  Rating posted: 27th May, 2016  |  Contact: As they do not respond I do not know  |  Job date: Apr, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Des27th May, 2016More details…
  • 0%
    "I don't rate these guys at all. Don't use them. I am a new customer and our last 2 months have been a disaster. First month they picked up a week late and only because I made numerous phone calls. Initially said that the driver said our bin wasn't out on time (it was out early) and then they blamed a trainee driver. This month our bin got missed but our neighbours was emptied. Again I rang. Running late was the
    answer but they were definitely picking up. Two days later still waiting. This time their driver told them they picked it up last night and questioned me !!!! It was sitting in the same place, on the kerb and still full. Promised pick up today and guess what it's still there. DO NOT USE THESE GUYS. And by the way I want a refund of the money I have paid in advance
    Rating by: Dee  |  Rating posted: 6th May, 2016  |  Contact: Who knows   |  Job date: May, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Dee6th May, 2016More details…
  • 23%
    "Used to be a very reliable service. Since late last year this has not been the case. They failed my collection for the last two months entirely, and initially when I complained they blamed me with various specious reasons why they hadn't collected my full bag, to the extent of blaming a non-existent dog! Eventually they reluctantly conceded that they were wrong, but still failed to collect my now TWO full bags until threatened with termination of the contract. My bag is now full again, and was due to be collected last week ... I'm still waiting, but not for much longer!"
    Rating by: Elizabeth  |  Rating posted: 24th Apr, 2016  |  Contact: Greenfingers  |  Job date: Apr, 2016
    Communication: 30%  |  Quality: 0%  |  Reliability: 10%  |  Value: 50%
    Elizabeth24th Apr, 2016More details…
  • 75%
    "Today i received a text from greenfingers gardenbags who i used briefly 4 years ago. The text asked me to pay my overdue account.
    I was confused because i had ordered and prepaid for 6 collections in 2007. How could i owe $10 And why 4 years later was i getting a text When i rang and said i didnt recall having any extra pickups and to contact me 4 years later and demand payment was unreasonable - they got their collector to call me - who threatend me with $327 of additional court and legal fees if i didnt pay up.. Im disgusted at the bully tactics. Its clear these people collections processes are out of control. Its embarrasing for them and ****ed me right off. He waived the 10 in the end - after considerable upset (its not nice being treated as a bad debtor). Im astounded this is their approach - when they could have cleared this up 4 years ago - They had my number after all. The actual service was awesome, but their back office obviously needs work
    Rating by: Sara  |  Rating posted: 25th Apr, 2011  |  Contact: Jordan  |  Job date: Mar, 2007
    Communication: 0%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sara25th Apr, 2011More details…
  • 94%
    "they need to do their billing different as i only have 1 week to pay by due date when i recieve the statement but the statement is made a week behind."
    Rating by: Tina  |  Rating posted: 23rd Feb, 2007  |  Contact: Greenfingers  |  Job date: Feb, 2007
    Communication: 75%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tina23rd Feb, 2007More details…
  • 81%
    "Good Service. Always on time. Takes the hassle out of garden waste disposal."
    Rating by: Maree  |  Rating posted: 10th Feb, 2007  |  Contact: (unknown)  |  Job date: Jan, 2007
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    Maree10th Feb, 2007More details…
  • 100%
    (no comment)
    Rating by: Noeline  |  Rating posted: 10th Feb, 2007  |  Contact: Office Worker  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Noeline10th Feb, 2007More details…
  • 100%
    "This is a great company to deal with. Their garden rubbish removal service is reliable and economical (compared to escalating Waste Station charges). All staff and service techniicians encountered have been very pleasant and helpful."
    Rating by: Robyn  |  Rating posted: 9th Feb, 2007  |  Contact: Unknown  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robyn9th Feb, 2007More details…
  • 100%
    "Very good service"
    Rating by: Rachel  |  Rating posted: 9th Feb, 2007  |  Contact: Green Fingers  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rachel9th Feb, 2007More details…

Unauthenticated ratings (3)

  • 83%
    "Trying to order additional bags during the holiday period. They had closed down for the Christmas break. No worries I understand this, but they tell me to call back on Monday 5 Jan 2009 during normal business hours. I do this from 8:30 am (normal hours according to the calandar I have from them) and have now tried about 6 times and it is now (:40 am and I am still getting the same voice message telling me to call back today during normal business hours. Someone needs to remove the voice message and answer calls. Otherwise service is great and I can't fault them"
    Rating by: Andy  |  Rating posted: 4th Jan, 2009  |  Contact: Voice Message  |  Job date: Jan, 2009
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Andy, 4th Jan, 2009More details…
  • 100%
    (no comment)
    Rating by: Michelle  |  Rating posted: 10th Feb, 2007  |  Contact: Not Known  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Michelle, 10th Feb, 2007More details…
  • 100%
    "Have had excellent service over the past year . Always on time .
    I would reccomend them to anyone "
    Rating by: Norma  |  Rating posted: 9th Feb, 2007  |  Contact: 0800 82 00 01  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Norma, 9th Feb, 2007More details…

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