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John Andrew Ford & Mazda City / Grey Lynn

Is John Andrew Ford & Mazda City your business?
  • 0%
    "It has been a very unpleasant experience dealing with John Andrew Fiord Grey Lynn. I had booked an appointment to go and buy a particular car. The salesman didn’t bother to tell me until I arrived that they had sold it a few days earlier. Then they tried to sell me something older and with higher mileage. I think this is called “bait and switch”. They misled me about finance and told me I had been approved when they hadn’t even put the application in properly. I have had a series of half truths and a run around from these people. Even when I confronted them about the “we don’t care less” service and lack of up frontness they still didn’t care. No wonder the industry has such a bad reputation. From reading about people’s bad experiences with John Andrew’s service department I am grateful that I am not doing business with this company."
    Rating by: Stella  |  Rating posted: 13th Jul, 2011  |  Contact: Unsure  |  Job date: Jul, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Stella13th Jul, 2011More details…
  • 30%
    "I am self employed I bought my forth car from them a Ford territory (2006 model) in 2009 it was only 3 1/2 years old, just outside factory warrenty. 10 months later (Jan 2010) I took it for service and WOF it cost $2977 and a number of items required for WOF. After no absolutely sympathy from their customer service. I took them to Motor vehicle disputes which I found very confrontational and lost. Appealed in court and lost because you can only appeal on \"procedual unfairness\" cost another $3000.

    A cautionary tale. I will never recommend them and never return.
    Rating by: Etetu  |  Rating posted: 30th Jan, 2011  |  Contact: David Wills  |  Job date: Jan, 2011
    Communication: 30%  |  Quality: 0%  |  Reliability: 90%  |  Value: 0%
    Etetu30th Jan, 2011More details…
  • 20%
    "I took my 2005 Ford Territory to John Andrew Ford for a WOF. It is up to date with servicing. They failed it, and quoted $2,200 for the repairs. Was absolutely stunned - never imagined it would fail a WOF, and not knowing a lot about cars, thought I would go to VTNZ as they are independent & not looking to make money from repairs. Had a puncture repaired for $25, took it to VTNZ, & it flew through the warrant. Three peoplr at VTNZ examined the car & passed it - saving me $2,200!! Will never use John Andrew again. Told them I was unhappy - their customer service dept noted it, & have never heard anything further."
    Rating by: Rochelle  |  Rating posted: 25th Apr, 2010  |  Contact: Service Centre  |  Job date: Apr, 2010
    Communication: 50%  |  Quality: 0%  |  Reliability: 30%  |  Value: 0%
    Rochelle25th Apr, 2010More details…
  • 90%
    "I find John Andrew Mazda very easy to deal with. Its a simple straight forward approach that leaves me informed with as much info as i need to know. Knowledgeable staff, who are friendly communicators.

    Pricing is neither here nor there – but on par with dealer servicing in Auckland. Its totally worth while having Mazda trained techs, look after your mazda – especially ones who won't take the **** replacing your lint filter and topping up the indicator fluid...


    Rating by: Simon  |  Rating posted: 14th Jan, 2009  |  Contact: Auckland  |  Job date: Jan, 2009
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 80%
    Simon14th Jan, 2009More details…

Unauthenticated ratings (1)

  • 81%
    (no comment)
    Rating by: Christine  |  Rating posted: 11th Feb, 2007  |  Contact: Cant Remember Sorry  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 75%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Christine, 11th Feb, 2007More details…

Phone number

Physical address
2 Great North Road
Grey Lynn
Auckland 1002

Categories we service

Areas we service
Auckland City and Suburbs

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