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  • 18%
    "Arrogance of the highest level!
    I have been in the construction industry myself for approx.. 42 years, and have never experienced a more unprofessional organization. Communication was extremely poor during the whole process, and the attitude of the Principal, Simon Cooper was appalling. The builder himself, Christian, was however very good and obliging.
    Since completion and the final payment was made, I have tried to contact MacRaeway to remedy some defects. I was “fobbed off many times over a period of 2 years so I went to The Registered Master Builders Association and tried to make a claim through them. Because I had dealt with MacRaeway directly (which is how many trusting people would) it had just gone past the 2 year mark, whereby RMBF said they could not help!!!. MacRaeway have now stopped responding to emails, texts, and emails”.

    This outfit is totally un-professional and I would not recommend them to anyone looking for a new home (or even a dog kennel). Also be wary of the fine print in any RMBF warranty you take out!!!
    "
    Rating by: Noel  |  Rating posted: 15th Feb  |  Contact: MacRaeway Homes - Simon Cooper  |  Job date: Oct, 2022
    Communication: 0%  |  Quality: 50%  |  Reliability: 10%  |  Value: 10%
    Noel15th FebMore details…
  • 88%
    "I built the McLaren Modern which is one of their standard plans and I found the whole process from start to finish very pleasing and efficient, nothing was a problem and I only had one variation to my contract as I decided to spoil myself and upgrade the kitchen benchtop to Granite.
    Overall I found McRaeway Homes service very good and would definitely build with them again.
    "
    Rating by: Simon  |  Rating posted: 28th Mar, 2014  |  Contact: Niki Bradley  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    Simon28th Mar, 2014More details…
  • 13%
    "Maxine was the contact person in Mosgiel and was professional , courteous and helpful at all times. Her customer service was absolutely without fault and outstanding. The following negative feedback on this company is in no way to reflect upon Max , she has in fact since left the organisation.
    I dealt personally with the head office in Timaru and found their attitude disgusting , processes/contracts were a mess then they tried to blame me instead of fixing the problem. Too many things to list here but in a nutshell I would not recommend using this company at all. Had several people walk by the build site and seeing the McRaeway sign stop to share their own horror stories.
    "
    Rating by: Catherine  |  Rating posted: 27th Feb, 2014  |  Contact: Maxine  |  Job date: Jan, 2013
    Communication: 0%  |  Quality: 30%  |  Reliability: 0%  |  Value: 20%
    Catherine27th Feb, 2014More details…
  • 100%
    "Very Impressive sales service, have great ideas for how to make plans work, alterations are never a hassel, and terrific communication. Very hard to beat service."
    Rating by: Corran  |  Rating posted: 9th Feb, 2007  |  Contact: Christine Scannell  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Corran9th Feb, 2007More details…