Kiwi TV

"I agree that there was some time before Mark\'s DVD was returned but it has now been returned with a negative outcome in terms of his EQC Claim. Being that there was no basis for an EQC claim it is questioned why Mark put this item under the umbrella of the overall claim in which we assessed 4 other items. It is a shame, especially when Mark was successful in claiming on the other items, to a very large extent, that he has chosen to write what he has but it is taken on the chin & with respect that I did not meet the expectations expected of me in terms of time frame. Sorry Mark"

"Thank you Bev. It was a pleasure and you can call any time"

"Craig is a very difficult man to deal with. We had his TV for EQC purposes and it was showing an unusual fault. We were keen to get to the bottom of it and like Murphy\"s Law, showed no signs of faulting at the workshop. We had it for a month and kept a constant eye on it. The TV had never fallen, but sometimes intense shaking can cause a problem. We tried our best and no fault was found. I am now positive that it was a reception issue. The fact that I noticed the fault to only be on analogue TV1 drew me to this conclusion. I did not have time to discuss this with Craig as he became abrupt and rude. I arranged to drop the unit off while his son was home and they live in Burwood and what with, and we all know, the road works on Marshlands Rd I was ten minutes late and no one was home. I rang Craig on his cell phone with no answer so rung his wife instead who was very polite and nice to deal with. It was her suggestion to put the TV around the back of the house as quote \"it will be perfectly safe\". I did so and covered it. Days before they got the standard paper work which is an invoice/assessment for $65.00 stating it was not earthquake related as it simply was not damaged. I think Craig, being that the 32\" Sony was not a FREEVIEW model was upset, like many that try, was unable to get a free up to date TV at the cost of those who really need the assistance. In addition, we provide a mobile service at no charge to the customer (no call out fee) and this is why we do not have an address open to the public.As a result we are convenient and able to keep our costs to the customer down. As for our Website, it is a work in progress and I have secured the domain address but what with the amount of work we have had due to the earthquakes I have been unable to devote time to completing the site. It is www.kiwitv.co.nz so please everyone, keep an eye out for things to come. And Craig, lighten up. "

"A wee bit surprised at this customers posting. He was a referral from his father or father in-law. His father was impresed by my service for 2 reasons. One being that although being late on a Saturday afternoon I made a promise and kept that promise to have his TV up and running for that evening. Yet another victim of being sold a FREEVIEW TV that of course only works with line of sight of sugar loaf. All be it after 6pm on a Saturday I as promised turned up and set him up on Satellite FREEVIEW and gave him a $50 discount for hiis patience that day. His Son rings me and asks for the same deal which I hesitated in giving him before he then tells me he lives out at Prebbleton. Again I go out and he is most impressed, gave him a discount but not as much due to him hiding his location and what with a few extras including a lot of my time and advice gave him an account which was paid. It is agreed that somewhere along the line a miscalculation is made in the days ahead of $18 to which I agree. I am advised by email but again while I was off work and in hospital. Subsequently this posting was made the day I returned to work and have on this day refunded their $18. I have also sent them a $50 voucher to be spent at Harvey Norman."

"Both him and his wife were very pleasant on the day. I turned up to do an EQC Assessment for all 3 TVs at their address. Although very odd that all 3 TVs fell over, 2 of them were LCD 32\\\\\\\" bought prior to Freeview  being installed as standard I took it upon the damage I saw and  photographed and their seemingly at the time pleasant manner to take them on face value and wrote the reports with attached photos. There was a small delay as I am a gout sufferer and was in Hospital the week the reports were expected via email. They received these reports on the 16th of September and it wasn\\\\\\\'t until 2 days later that I got an email from this site regarding the posting. They have all three reports, attached photos and a copy, as standard has been sent to EQC. They have gone from a Jeckel to Hide persona and when I rang about his posting after his getting his reports he was just arrogant and he Was hell bent in causing my business harm stating \\\\\\\"I\\\\\\\'m    going to get the Press to write a story on you then he hung up. Basically he was rude and unreasonable and I now doubt the authenticity of his claim due to his behavior. It is usually the over the top unreasonable people that draw attention to claims within EQC.  I am authorized to complete reports for customers for EQC, The EQC Claims Review Team directly also get me to complete reports for them due to my accuracy and profientcy and I work sometimes till 1.30am - 2am on reports after a big day at work. I object to Mr Tootell of Parklands comments but... You can\\\\\\\'t  please everyone and this man is clearly one whom is angry with the world and I feel sorry for him in the end. Thank you, for the very reasonable amount which you paid for my services. I am sorry that you do not understand my circumstances although you got all that you asked from Kiwi TV yet your posting remains unedited. We are all stressed during these unbelievable course of events in Christchurch but your reaction to a storm in a tea-cup is to my mind not necessary.  My wanting you to take a step back, look at your emotional response at the time and a view to changing your opinion would be appreciated Sir."