The Moving Company / Moving Companies in Auckland Region

Is The Moving Company your business?
  • 20%
    "I strongly recommend against using this company. We used them for a move overseas. Books were just throw into ordinary boxes and many were damaged. Other items were damaged after being crushed into boxes that were too small for them. And not just the damage, the movers were rude, communicated poorly, and packed carelessly and without thinking. We were annoyed to find, for example, that they had packed the cutlery basket from the dishwasher and a bin full of rubbish! Best to look elsewhere if you want a less stressful move."
    Rating by: Sean  |  Rating posted: 19th Jun, 2016  |  Contact: Toby   |  Job date: Oct, 2015
    Communication: 30%  |  Quality: 0%  |  Reliability: 30%  |  Value: 20%
    19th Jun, 2016More details…
  • 50%
    "Tried to charge us an hour or more extra on a one day job in Wellington. Plus a credit card fee when the only way you can pay them is by credit card. Plus, charged my credit card without giving me an invoice to justify the charge. The overcharging amounts to more than 10% of the agreed cost. If they do this with all their jobs, imagine how much money they steal from customers. Do not do business with them. Not worth the risk."
    Rating by: Peter   |  Rating posted: 12th Jun, 2015  |  Contact: Katrina   |  Job date: Jun, 2015
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    12th Jun, 2015More details…
  • 8%
    "The moving company are useless. Unrealistic price to move house and poor unreliable service. Slow staff in the call centre and the physical packers and movers. A 4 bedroom house took them 12 hours. Would not recommend and not use again. I called the manager to complain and he was rude and told me it was out of his control. The way they deal with customers is unacceptable for the huge price you pay."
    Rating by: Joan Williams  |  Rating posted: 10th Apr, 2015  |  Contact: Tobi B  |  Job date: Apr, 2015
    Communication: 0%  |  Quality: 30%  |  Reliability: 0%  |  Value: 0%
    10th Apr, 2015More details…
  • 0%
    "I strongly recommend you not to use this company for the below reasons. They completely ruined our relocation from Christchurch to Auckland

    - unrealistic quote, despite all items were at our house when they visited, they hit me with an invoice for extra $500 claiming I have more items than initially thought. The reason we chose them is because they were cheaper than competitors.
    - unreliable services, items we instructed to leave for our old house ended up going into the container. the move in at Auckland were late, originally told me first thing in the morning and turned up at 4pm. I had to change flights as I was flying back that day ($200 extra cost) - lost item, a large piece of furniture disappeared and no explanation ever given. No idea where it went. $150. - poor customer services as my feedback and comments were simply ignored. So we are $1000 worth off plus tons of additional stress having to deal with this company. Stay well away."

    Rating by: Yang  |  Rating posted: 12th Mar, 2015  |  Contact: Operations manager  |  Job date: Nov, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    12th Mar, 2015More details…
  • 100%
    "These guys were great. We have used them twice now to move within Auckland. Contact with Toni was timely, professional and nothing was a problem, even when we had a key holdup. The guys were great, friendly and careful, especially with my wife's precious plate collection ! Definitely recommend them and I would gladly use them again. "
    Rating by: Tiare  |  Rating posted: 5th Aug, 2013  |  Contact: Toni  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th Aug, 2013More details…
  • 3%
    "Absolutely terrible! they have all the flashy brochures bragging about how careful and reliable they are and the sales manager with the english accent who shows up in a suit to give you a quote. BUT a company is only as good as its staff, all the flashy brochures in the world dont make up the the complete incompetence of the people doing the actual moving.The truck arrived on time but had trouble getting into our wide flat driveway due to a 'dodgy axel" as the man put it. Workers worked for an hour and then had a 30 minute smoko break where they sat a few metres from my front door right beside the open truck which contained some of our stuff and smoked cigarettes .They packaged things very poorly, with wooden furniture parts bundled together with thin pieces of paper to bind them but nothing between the pieces of wood to separate the items and prevent wood from rubbing against wood,when i asked about this i was told that if i wanted things "fully packaged" i would have been paying a lot more than i was.I told them several times to be very careful with my daughters very expensive and almost new white bedroom furniture ,they assured me they would( it was clear when it arrived that they had not been) .They also told me that as the container that our stuff was meant to be put in was unavailable they would have to move our belongings twice , transferring everything from the truck to the shipping container on monday.Our furniture was due to arrive at 12 pm at our new house, they called at 11 to say they would be there at 1,at 2.30 they were still not there so we called and then said they were on there way and would be 30 minutes.2 hours later at 4.30 pm they arrived with two staff they had hired from a labour agency who told me they did not usually work for the company and one man who said he had been on his way home and they had called him back in to do this unscheduled job because they were "bloody disorganised" i saw staff drop boxes of our stuff as they were carrying two very large boxes on top of one another and they wobbled around dangerously.of course as all the boxes are labelled PBO packed by owner which means as we packed them ourselves they werent insured even though we were charged almost $1000 in insurance ( guess this means they dont have to be careful) why else would they have pbo in big letters on everything. A lot of our furniture was broken and damaged, scratched , gouged and scraped ,in fact the only things that were 100% ok were the items in boxes that WE packed ourselves, despite the rough handling that i saw them receive.I would not use this company again or reccommend them to others."
    Rating by: kezia  |  Rating posted: 22nd Jul, 2013  |  Contact: Toby   |  Job date: Jul, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    22nd Jul, 2013More details…
  • 0%
    "Our goods were in storage with this company for 7 years. We chose them because we fell for the blurb on their website that our goods would be kept wrapped up safely in a container. Not so they were not even delivered by the moving company. Our wooden furniture was delivered unwrapped, our leather furniture was mouldy and everything was smelly and damp. Silly us what did we expect after 7 years. Well maybe some information from the moving company if our goods had been damaged by water at some stage - some information about why if they were safely wrapped up in a container they were to be delivered in such a state and why if the location of storage had changed we were never informed and their charges went up not down. If you are going to use this company to store your goods for a long period think again. They will take your money and treat you contempt afterwards."
    Rating by: Pauline  |  Rating posted: 6th Jan, 2012  |  Contact: Toby Bannister  |  Job date: Dec, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    6th Jan, 2012More details…

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