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Coolmoves / Rongotai

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  • 33%
    "I had to move house very quickly and had Coolmoves shift my furniture, it was explained very carefully the access to the property and that some of the furniture was very very heavy.

    Unfortunately they supplied me with people that clearly didn't care about how they moved items or where they left them.

    They smashed a cabinet through complete carelessness, the doors swung open and the hinges plus wood broke off on one door.
    I was promised a very small amount of money to repair this cabinet, it was to be paid into my bank account.

    Unfortunately the cabinet in not repairable and the money I was promised has yet to arrive into my bank account depite having emailed them 3 times with the bank account number.

    My suggestion is that with this company you accompany them every inch of the way, watch how they store your goods, watch how they carry them into your property. Tell them where to put your items, (they like to leave them outside).

    Be with them all the time. They don't keep their promises.

    Rating by: Val  |  Rating posted: 20th Jun, 2019  |  Contact: Ben Christiansen  |  Job date: May, 2019
    Communication: 0%  |  Quality: 20%  |  Reliability: 60%  |  Value: 50%
    Val20th Jun, 2019More details…
  • 100%
    "The best. After having to move out of our flat in a week due to a flood (and having one day to find a new flat which we did) the 3 guys from Cool Moved came and moved us in record time. Professional, FAST, and careful. Cheerful too! Thanks guys we will definitely use you again ??"
    Rating by: Miriam  |  Rating posted: 24th Sep, 2018  |  Contact: Cool Moved  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Miriam24th Sep, 2018More details…
  • 75%
    "WE used Cool moves last week, Two men came and Moved some stuff we wanted taken to Dunbar Sloane auction rooms, They arrived in a timely manner, very efficient , they worked hard considering they had just come from finishing a big job on the same day, They made sure it got to the destination safe & sound, no hiccups what so ever, thank you Cool moves , recommend to all, wont hesitate using you i the future, keep up the good work. Mary Vicki."
    Rating by: Mary  |  Rating posted: 2nd Mar, 2018  |  Contact: Mary Lum  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 0%
    Mary2nd Mar, 2018More details…
  • 83%
    "Saturday arvo job, two lads turned up and did a great job getting everything into the truck. Not sure why, but it did take a long time to load. (No one was thrilled, so I don't believe any foul play - just must have been a bit tricky.)
    Unloading required a bit of walking, so I was impressed with the demeanour of the guys as the night wore on, stayed happy and kept on swimming.
    Main thing that stood out is that they were trying to do right by me, and were eager not to damage anything, which I particularly appreciated.
    Rating by: Brendan  |  Rating posted: 28th Mar, 2017  |  Contact: Ben (I think)  |  Job date: Mar, 2017
    Communication: 80%  |  Quality: 90%  |  Reliability: 70%  |  Value: 90%
    Brendan28th Mar, 2017More details…
  • 100%
    "Fantastic service from the 2 men who did our move, they were prompt, very efficient and very careful with all our belongings. Also very reasonably priced. We will most certainly use this company again. Thank you so much."
    Rating by: Tania  |  Rating posted: 6th Nov, 2015  |  Contact: Rod  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tania6th Nov, 2015More details…
  • 100%
    "The men from Coolmoves were absolutely awesome! They made our shift from a house with one of the most challenging access paths in the Wellington area (steep, long winding path with rickety council stairs) an absolute breeze. They were professional, fast, courteous, chipper - we cannot rave enough about them. Thank you Coolmoves - we have used your services twice now and you have been brilliant each time. You don't just deliver, you over-deliver which makes a really pleasant change. "
    Rating by: Gary Venter   |  Rating posted: 1st Nov, 2015  |  Contact: Ian Questionmark  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gary Venter 1st Nov, 2015More details…
  • 88%
    "we booked Cool Moves to transport our household from storage to our new home in Newtown, Wellington on 24 August. We had a phone call in the morning to say that they were available 2 hours before the scheduled time frame if that suited us. It did. The men arrived at the storage area, efficiently packed the truck and arrived at the destination.
    The unloading was quick. Moving the furniture around the tight stairwell was carried out with no damage to the walls.
    These three young men were courteous, friendly and helpful. It was a pleasure to work with them and would happily recommend them to others. In fact, this is the second time we have availed ourselves of Cool Moves as has our daughter and son in law when they moved house. Well done Cool Moves.
    Rating by: David and Roisin Hannah  |  Rating posted: 25th Aug, 2015  |  Contact: Office Manager  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 50%  |  Reliability: 100%  |  Value: 100%
    David and Roisin Hannah25th Aug, 2015More details…
  • 100%
    "The three guys who turned up were amazing!!they rung an hour before arriving (and were 10min early to stated time which was perfect). When they arrived they got straight into moving all of our items as quickly as possible. No mucking around. It was incredible watching these guys lift large items so easily and transport them up our stairs (approx 50) to where their truck was.At the other end of our move they worked just as efficiently and placed all items in the house where requested. I would definitely use this company again and would recommend them to anyone."
    Rating by: Rebecca   |  Rating posted: 16th Jan, 2015  |  Contact: Coolmoves   |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebecca 16th Jan, 2015More details…
  • 100%
    "Your men arrived exactly when they said they would, carried the furniture down the extremely steep drive of the property I was leaving with no problems, let me ride in the cab with them to my current address and deposited the furniture in the exact place where I wanted. They could not have done more!
    Rating by: Kay  |  Rating posted: 28th Dec, 2014  |  Contact: Rod Lawson  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kay28th Dec, 2014More details…
  • 100%
    "We use Coolmoves regularly to move furniture/desks between our storage unit and office - fast, efficient, friendly every time. We've used their services for years and will continue to do so. Thanks"
    Rating by: Eva  |  Rating posted: 18th Dec, 2014  |  Contact: Eva Yocum  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Eva18th Dec, 2014More details…
  • 98%
    "Great service, the team were really professional, and we really appreciated the care taken with our items when moving.
    There also was a difficulty at the new place with a telephone line down – yet the guys just continued to help us move and went around the problem.
    Highly recommend their services.
    Rating by: Elizabeth   |  Rating posted: 17th Nov, 2014  |  Contact: Rod Lawson  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Elizabeth 17th Nov, 2014More details…
  • 98%
    "I've moved with these guys three times now and just can't imagine moving with anyone else.

    Just recently moved into a house with terrible access down 51 winding steps and on a day when it was hailing with gale force winds. The two guys that came out were real champs. They completed what would have taken me and a few mates an entire afternoon in 1.5 hours, often carrying 4 boxes strapped to their back.

    Really polite, friendly and hard working. Can't recommend them enough!"

    Rating by: Brett  |  Rating posted: 25th Sep, 2014  |  Contact: Rod  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Brett25th Sep, 2014More details…
  • 100%
    "This is the second time we've used Coolmoves to shift house and they are totally pro! The lads arrived early and did not muck about, they were fresh and smelt great. They took really special care with a couple of super fragile pieces and all up we were done with no damages in 1 hour and 3/4. They were really clear about the pricing schedule and the final bill was bang on! Would definitely use them again and highly recommend their services.
    Rating by: Emma  |  Rating posted: 22nd Sep, 2014  |  Contact: Derrick Reeves  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Emma22nd Sep, 2014More details…
  • 100%
    "The guys were very polite, careful and very efficient. The whole move didn't take anywhere near as long as I thought it would, and couldn't have gone any better really. I have already recommended Cool Moves to everyone who asked about how my move went. "
    Rating by: Mary  |  Rating posted: 15th Sep, 2014  |  Contact: Rod Lawson  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mary15th Sep, 2014More details…
  • 93%
    "Very happy with these guys.
    Turned up on time and got on with it.
    I had two larger items, which where loaded and moved to place undamaged. All done in two hours, so worked out to be more cost effective than having done myself.
    Rating by: Lloyd  |  Rating posted: 20th Aug, 2014  |  Contact: Staff x 2  |  Job date: Aug, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Lloyd20th Aug, 2014More details…
  • 100%
    "Various members of our family have used Cool Moves for shifting homes and offices in the last few years and on each occasion we have been completely satisfied. They turn up on time, are friendly and display a high level of skill and care. All of their people appear to be calm and in control and nothing seems to be too much trouble. They are and will continue to be our first choice."
    Rating by: Philip  |  Rating posted: 12th Aug, 2014  |  Contact: Rod Lawson  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Philip12th Aug, 2014More details…
  • 100%
    "Just found this website and wanted to record the great experience I had with Cool Moves. Was moving an antique china cabinet with leadlight glass doors and made of solid mahogany so very heavy. Had asked around and this company was recommended. My driveway access is, quite frankly, horrible but the guy managed to negotiate it without problems and my china cabinet was delivered safely at its destination. Thanks Cool Moves"
    Rating by: Ann  |  Rating posted: 11th Aug, 2014  |  Contact: Rod Lawson  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ann11th Aug, 2014More details…
  • 100%
    "Moving house is stressful! We expected our recent move to be a nightmare and to take a considerable amount of time. We were so impressed with the three lads from cool moves, who turned up on time, were careful with our items, packed the truck like a military operation, were extremely polite and respectful (no swearing or cursing) and achieved all of this in less than half the time we anticipated. No question we would use Rod and his team of men again in the future. Great work guys."
    Rating by: Megan  |  Rating posted: 11th Aug, 2014  |  Contact: Rod  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Megan11th Aug, 2014More details…
  • 100%
    "Extremely happy with the service Coolmoves provided. Fast and efficient! This is actually the 3rd time I've used Coolmoves."
    Rating by: Nicole  |  Rating posted: 9th Aug, 2014  |  Contact: Rod Lawson  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicole9th Aug, 2014More details…
  • 100%
    "Coolmoves Guys are Wonderful. Have had their services twice and find them efficient and caring of all house equipment they move from premises to premises. I certainly would recommend Coolmoves to be all who are wanting a Removal Company. Well done Rod in having a good team of guys at your business.
    thank you
    Rating by: Susan  |  Rating posted: 7th Aug, 2014  |  Contact: Rod Lawson  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Susan7th Aug, 2014More details…
  • 100%
    "I have used Coolmoves twice in the past three months, the first being a full house move, the second time to move furniture and accessories that had been used to dress a house for sale.
    Both times I had fabulous teams! They were punctual, worked efficiently, communicated effectively (were extremely polite and considerate) and worked for every cent of their pay cheque!
    I used Coolmoves on the advice of a friend who had used them and I wholeheartedly endorse their recommendation.
    Rating by: Debra  |  Rating posted: 31st Jul, 2014  |  Contact: Rod  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Debra31st Jul, 2014More details…
  • 95%
    "Cool Moves moved us for the sixth or seventh time in the last year this week - we are a retail business and Cool Moves has helped us through both store relocations and pop-ups. They've been great every time - on time, fast, no nonsense and friendly.
    I'd recommend them any time. Especially as they had to carry the stock up four flights of stairs as the lift was out and there wasn't one complaint or whinge! They just got on with it and did it in record time.
    Rating by: Nada Piatek  |  Rating posted: 22nd Jul, 2014  |  Contact: Rod Lawson  |  Job date: Jul, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Nada Piatek22nd Jul, 2014More details…
  • 100%
    "I had to organise multiple shifts from one office to another office and to 3 separate private residences. Rod organised all the detail efficiently and on the day the boys turned up on time, did exactly what I asked and took care of every detail. They even went the extra mile and made a trip the following day (a Saturday) to the auction house at Seaview. They needed a key to get into one of the private residences and were responsible with handing the key back and placing the furniture in the positions I had requested without supervision. I would definitely not consider anyone else if I need to organise an office or a private residential move again. Cool Moves is excellent!"
    Rating by: Judy  |  Rating posted: 21st Jul, 2014  |  Contact: Rod  |  Job date: Aug, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Judy21st Jul, 2014More details…
  • 98%
    "Couldn't have asked for better movers. The office gave me a call before the boys turned up to tell me they were on the way. The truck arrived on time and the two guys did an amazing job. They were quick and efficient while taking good care of my items. They took the time to pack the truck in the most efficient way possible and minimised any chance of the items being damaged in transit.

    At the drop off they didn't bat an eyelid at the less than convenient access (as Wellington is like to have). They unpacked the items from the truck and placed them in exactly the places and way I told them.

    I would definitely use Cool Moves again.

    Rating by: Rob Georgiou  |  Rating posted: 20th Jul, 2014  |  Contact: Rod Lawson  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Rob Georgiou20th Jul, 2014More details…
  • 100%
    "Our move was in April 2013 but having read some of the awful comments on this website, I felt I should tell of our experiences. I cannot fault any aspect of our move. We had packers the day before - very professional. On the day of the move, the team arrived on time and did a faultless job. Our access at the pickup address was pretty bad with 41 steps from house to roadside. Ben even played a tune on our piano when he got it to the truck. I was aware that insurance companies do not cover transit so took out a substantial amount ($60000) of cover. Of course, I didn't need to claim but felt it was money well spent. (Anyone who has their belongings moved from A to B, in my estimation, is very foolish if they don't cover themselves, just to save a couple of hundred dollars!)"
    Rating by: Bob  |  Rating posted: 16th Jul, 2014  |  Contact: Ben Christiansen  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bob16th Jul, 2014More details…
  • 0%
    "What an absolute nightmare dealing with these people. Rob is great when taking the phone call to set up a job but if something goes wrong they don't want to know. I had ONE item that needed moving from Seatoun to Lyall Bay and the guys managed to crack open a sealed crack on an 1880s Antique Wardrobe. No I didn't take out insurance with them for this 10min job but wasn't advised to and thought it would make it here safely. This wardrobe had made its way all the way from Italy to New Zealand without a problem but didn't make it safely to me. I followed up with a long email including photo evidence of how it was before and after but Rob didn't not want to know and I received no reply, the guys doing the job said it was already damaged, a lie. BE WARNED, Cool Moves seem to spend money on advertising on the radio about their safe and efficient transport service but their customer service is non existent. I am left to pay to get this fixed up and absolutely no response from management. I urge anyone not getting a good service to leave feedback as Wellington is a small place!"
    Rod Lawson responded:
    " The wardrobe the client had purchased on Trade Me already had a crack in it that had been plaster filled and painted over ,this was very clear from the photographs she sent me ,unfortunately when movers picked up the piece it flexed slightly and the plaster fell out. Initially Kerri claimed that there wasn’t a crack in the wardrobe and its interesting that she has now changed her story on this forum and now admits it was a "sealed crack”, perhaps she didn’t realise that there was an old plaster filled crack in the piece when she bought it , I do know that buying from a photograph on Trade me does have inherent risks and maybe the seller wasn't aware or was less than truthful regarding the actual state of the wardrobe they were selling. I did discuss the issue several times with Keri before and after and she was aware that we offer insurance but she declined to take it ,it is standard industry practice in the removal industry to carry goods at owners risk should they choose not to take out a transit insurance policy (we have a very good insurance broker on our web site ) even with the best intentions things can occasionally go wrong hence the option of transit insurance. We do spend money on advertising and we do move several hundred Wellingtonians every year ,we employ twenty full and part time men on our trucks and three part time office staff, we also run a successful storage operation at our Wellington Airport depot. "
    Rating by: Keri   |  Rating posted: 9th Jul, 2014  |  Contact: Rob Lawson  |  Job date: Jun, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Keri 9th Jul, 2014More details, one reply…
  • 0%
    "These guys are the last place you want to use if you are moving in Wellington. Were overly expensive. We requested 4 men as this was a difficult move , they turned up with 3 which was okay at the packing ( from end) got to the destination realised their mistake took an hour and half came back with another guy hadn’t planned a Shuttle Van despite us telling them it’s a narrow driveway. They ended up making the work super slow .We ended up paying $1200 to move from Island Bay( a 2 bedroom unit) to Khandallah due to their inefficiencies. Never ever again! I strongly suspect the reason why their review looks mixed is they are doing up their own to boost it up."
    Rating by: H  |  Rating posted: 20th Dec, 2013  |  Contact: Mike  |  Job date: Oct, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    H20th Dec, 2013More details…
  • 98%
    "I've used Coolmoves 3 times in the last 2 years. Once to move my household stuff to Paraparaumu, then moving back into the city 6 months later (nothing against Paraparaumu!!!), and then an office move from Wellington to Wanganui (which no other company would touch).

    Each time I've found them to be reliable and swift. The contact Mike is good at getting back in touch when organising the quote.

    I plan to use them for another office move in the next 2 weeks, and will book them for another move for myself early next year.

    I have no hesitation in recommending them (and have in the past to people, my sister has also moved using them).

    Rating by: Kate  |  Rating posted: 6th Dec, 2013  |  Contact: Mike and Bob  |  Job date: Jan, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kate6th Dec, 2013More details…
  • 0%
    "Don't use these movers.

    Unprofessional, unreliable, rude and bad attitude when challenged. Broke a light fitting through being careless when moving furniture, ripped (and scratched) leather lounge, scraped table and dirt/mud on bed base where they rested it on the ground.

    They had issues moving a large couch out of the house and I was very aware of the minutes ($!) ticking by as they tried to figure out how to move it. They didn't seem to have had any proper training and ended up just forcing it through the doorway.

    You have been warned.

    Rating by: Rachel  |  Rating posted: 21st Oct, 2013  |  Contact: John  |  Job date: Apr, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Rachel21st Oct, 2013More details…
  • 35%
    "DO NOT USE Cool Moves! They ripped my mattress and tried to blame it on me by accusing me of something I didn't do. Mike the Operational Manager, who I was contacting, is in real need of some basic customer service training too.

    When I made the booking, I requested for a mattress cover, which I was told would be provided on the day. I was also told that they'd come between 12-2pm, probably around 1.30pm. On the day of the move, I got a call from them asking if they could come at 11am because they were running ahead of schedule. I said we were still packing so asked if they could still come around 1.30. When they turned up they didn't have a mattress cover, and when the move was complete, I noticed that my brand new mattress was all ripped up from the move! When I complained about this to them, Mike the Operational Manager kept telling me that it was my fault that I didn't stick to the 'agreed time' and that they had to prioritise other customers so they forgot about my mattress cover - which is complete nonsense as I had obviously stuck to the agreed time, and if they had warned me before they came, I could've arranged my own mattress cover in time. Mike was refusing to listen and wasn't interested in my problem at all. I eventually had to give up contacting them as receiving his responses made me so angry. I would totally recommend using another moving company - stay away from Cool Moves!!!"

    Rating by: Tina  |  Rating posted: 14th Oct, 2013  |  Contact: Mike  |  Job date: Sep, 2013
    Communication: 90%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Tina14th Oct, 2013More details…
  • 45%
    "We used these guys to move our stuff from a flat to a storage facility. They were late [1 hour] and the guy in charge was an egg. He called one of the others guys a "****" repeatedly: not that professional! They couldn't fit all our stuff in their truck [we only had 15m3], so they needed to make another trip - ka-ching!
    The guy in charge also kept complaining, maybe he was hung-over or something. Moving stuff is a physical job, yes, but you signed up for it. Would NOT use them again.
    Rating by: Lara  |  Rating posted: 16th Sep, 2013  |  Contact: Mikey?  |  Job date: Jan, 2013
    Communication: 50%  |  Quality: 40%  |  Reliability: 50%  |  Value: 40%
    Lara16th Sep, 2013More details…
  • 100%
    "Coolmoves moved my office today - the guys did a great job, took good care of my stuff and were friendly, professional and efficient. Would recommend to anyone moving a business."
    Rating by: Wendy  |  Rating posted: 21st Aug, 2013  |  Contact: Mike  |  Job date: Aug, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wendy21st Aug, 2013More details…
  • 10%
    "Will never use these guys again.Their guys dropped our dining room table from the first floor balcony which wrecked the table and then had the nerve to say that because we didn't take out insurance we will not be compensated for the damage/ written off table. CD rack was also dropped and smashed up. Despite agreeing to take a look into the matter, the manager Mike did not return emails and was completely unprofessional to deal with. Buyer beware. They are not the cheapest but their service was very cheap."
    Rating by: David  |  Rating posted: 19th Aug, 2013  |  Contact: Mike  |  Job date: Feb, 2013
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    David19th Aug, 2013More details…
  • 85%
    "Cool Moves shifted my gear from home to storage - they apologised for being late (2 mins) as they navigated my narrow steep drive. They were quick and efficient and packed the storage unit effortlessly and also made available a cabinet I needed access to. They are on my list for my next shift."
    Rating by: J  |  Rating posted: 11th Aug, 2013  |  Contact: J Alexander  |  Job date: Apr, 2013
    Communication: 70%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    J11th Aug, 2013More details…
  • 10%
    "I strongly recommend NOT to use Cool Movers as based on my experience the movers don't listen to your request and end up damaging your furniture.
    But even worse is their office staff, especially Mike (their Operations manager), who were totally rude to me including continually talking over me and calling me names . They wouldn’t listen to my concerns and just didn’t care.
    Definitely don’t use these guys
    Rating by: Daryl  |  Rating posted: 21st Jun, 2013  |  Contact: Mike  |  Job date: Jun, 2013
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    Daryl21st Jun, 2013More details…
  • 90%
    "Had two men help me move today, although they were fractionally late they were super business like and professional. These guys don\'t move too fast, but they don\'t mess around either. They are absolute sweethearts and you know that your stuff is getting looked after well.
    They have all the blankets and straps to keep your things from rattling about in the truck and they had no problem with all the stairs which I had aforementioned in the booking.
    All in all, super friendly, great service and they had very pretty eyes too! Thank you Cool Moves for helping me move house.
    Rating by: Rebecca  |  Rating posted: 9th May, 2013  |  Contact: Rob  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 80%
    Rebecca9th May, 2013More details…
  • 100%
    "I was let down by another carrier, you might say I was \'stuck\'. But Cool Moves came to the rescue and helped me move the last day of work before Christmas. They were extremely efficient, and the charging was fair, being quarter hour segments. Great job, and I highly recommend them."
    Rating by: Peter  |  Rating posted: 19th Feb, 2013  |  Contact: Mike  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter19th Feb, 2013More details…
  • 95%
    "Many thanks. Your team turned up early and worked really hard. We would happily recommend this moving company.
    Rating by: Helen  |  Rating posted: 27th Aug, 2012  |  Contact: Bob  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Helen27th Aug, 2012More details…
  • 98%
    "had a smooth move with cool moves was raining heavy and very windy but the boys were happy and geting on with there job despite them being cold they made me enojoy moving and i hate it they were such a good bunch to work with i think there names were mikey(marky), ben and one other sorry cant remember such a long time ago they were a lil late but they rung to let me no they were runnying late as they were held up on the privious job "
    Rating by: Liv  |  Rating posted: 5th Mar, 2012  |  Contact: Mike  |  Job date: Nov, 2011
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liv5th Mar, 2012More details…
  • 100%
    "Friendly, careful and quick movers. I would definitely use them again."
    Rating by: Richie  |  Rating posted: 10th Jun, 2011  |  Contact: Hendrix  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richie10th Jun, 2011More details…
  • 98%
    "HIGHLY RECOMMENDED. Easiest move we\'ve every had.

    Turned up with smaller truck than we ordered, because their customer earlier that day had held them up 3 hours. Better than being late! Excellent service given it wasn\'t their fault.

    Their staff were complete ninjas, getting so much stuff packed into that smaller truck. They have skillz.

    Nothing damaged. Some very fit blokes who don\'t stop moving, they churned through it fast. We thought we\'d move some boxes ourselves to save money, but they pack so fast we got cool moves to take them too.

    I recommend booking them on a weekday. I\'ve used cool moves a half dozen times, and they seem to have their more professional packing ninjas working monday to friday shifts.

    Rating by: Brenda Wallace  |  Rating posted: 29th Jul, 2010  |  Contact: "The Boss"  |  Job date: Jul, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Brenda Wallace29th Jul, 2010More details…
  • 95%
    "I had heard of Cool Moves before and wanted to use them but was a little apprehensive after reading the reviews here - fortunately my experience was nothing like what others described - they were great. Arrived bang on time, were fast and friendly and made the whole experience much more enjoyable than I expected (I hate moving).

    I'd been moving stuff in my car prior to them coming up - I wish I hadn't. I should have just boxed everything up and left to them as they took good care of everything - I'd gladly recommend Cool Moves to all.

    The only reason that Communication is marked slightly down is that I emailed Cool Moves describing that this was a small houselot of furniture but the guys turned up with a huge truck and expected to move mountains of stuff - I'd recommend that if a customer emails, that that email is printed out and given to the movers so they know exactly what they should expect when they arrive - aside from that, I would have no hesitation recommending or using Cool Moves again.

    Rating by: Peter  |  Rating posted: 2nd May, 2010  |  Contact: Rod  |  Job date: Apr, 2010
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter2nd May, 2010More details…
  • 58%
    "Used them some time ago but given that the job was poor feel obliged to comment.
    Scratched alot of my furniture and took a large chunk of wood out of a piece I told them to take extra care with. Didn't tell me about the damage until after it had been put in storage and when I engaged them them to pick up the furniture again. Attitude to damage was poor.
    Rating by: Heather  |  Rating posted: 25th Apr, 2010  |  Contact: Scottish Accent...cant Remember Name  |  Job date: Mar, 2008
    Communication: 50%  |  Quality: 10%  |  Reliability: 90%  |  Value: 80%
    Heather25th Apr, 2010More details…
  • 93%
    "Really good. Were a bit late and when I moved to see where they were was told they were just about to ph me. They took half the time the last movers did (this time was taking my stuff out of storage). Really nice friendly guys, looked after everything really well. Would use again. "
    Rating by: Nichola  |  Rating posted: 28th Jan, 2009  |  Contact: Rod  |  Job date: Jan, 2009
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    Nichola28th Jan, 2009More details…
  • 44%
    "Not recommended!
    Two out of three guys who came to do the work were very nice, especially Andrew. Unfortunately, they showed up with a bill for different amounts than we agreed to at booking (higher minimum time and higer travel charge than Rob told me). All the promises of putting right the bill, but it has dragged on for over a month and there is still no resolution.
    When they were 4 hours late, I had to call around, instead of getting a call, to find out that they got delayed by another job.
    Rating by: Freeda  |  Rating posted: 27th Feb, 2007  |  Contact: Rob  |  Job date: Feb, 2007
    Communication: 0%  |  Quality: 100%  |  Reliability: 50%  |  Value: 25%
    Freeda27th Feb, 2007More details…
  • 100%
    "Used Cool moves several times...they were the best"
    Rating by: Margie  |  Rating posted: 11th Feb, 2007  |  Contact: Joe  |  Job date: Jan, 2005
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Margie11th Feb, 2007More details…
  • 100%
    "Have used cool moves services several times, they are great! No nonsense just get in there and get the job done which is no mean feat given some of the terrain in Wellington. Very reasonable prices too!"
    Rating by: Trees  |  Rating posted: 9th Feb, 2007  |  Contact: Unknown  |  Job date: Nov, 2005
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Trees9th Feb, 2007More details…
  • 100%
    "I have used Cool Moves several times and would recommend them for anyone shifting"
    Rating by: Robyn  |  Rating posted: 30th Sep, 2006  |  Contact: Cool Moves  |  Job date: Nov, 2005
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robyn30th Sep, 2006More details…
  • 100%
    "I had to keep changing the date for moving household furniture and this appeared to never be a problem to them. It seemed to be all about me, the customer
    Rating by: Joanne  |  Rating posted: 25th Sep, 2006  |  Contact: Cool Moves  |  Job date: Sep, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joanne25th Sep, 2006More details…

Unauthenticated ratings (4)

  • 90%
    "Cool Moves did an excellent job with our recent move. Their staff were punctual, courteous and very hard working. I think Cool Moves provided very good value for money and would definitely use them again."
    Rating by: Simon  |  Rating posted: 15th Jan, 2011  |  Contact: Mike  |  Job date: Jan, 2011
    Communication: 80%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Simon, 15th Jan, 2011More details…
  • 85%
    "Have used Cool Moves 3 times over the last 5 years and each time they have been tip top, on time, friendly and fast. Price has been totally reasonable and all moves went without a hitch.
    I totally reccomend Rod and Cool Moves! "
    Rating by: Rhys  |  Rating posted: 3rd Nov, 2009  |  Contact: Rod  |  Job date: Nov, 2009
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Rhys, 3rd Nov, 2009More details…
  • 88%
    "I Have been using Coolmoves since i was a student back in the mid 90's
    I have always found Rod to be very easy to communicate with ,he does a great job at a very economic rate in what are sometimes very difficult circumstances, our latest move involved a piano and several steps and zigzags in Roseneath Wellington his men carried out this job with great fortitude and humour ,i have no hesitation in recommending the Scotsman and his team to anyone."
    Rating by: Joanne Clement  |  Rating posted: 16th Oct, 2008  |  Contact: Rod The Scotsman  |  Job date: Aug, 2008
    Communication: 100%  |  Quality: 80%  |  Reliability: 80%  |  Value: 90%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Joanne Clement, 16th Oct, 2008More details…
  • 88%
    (no comment)
    Rating by: Jenny  |  Rating posted: 9th Feb, 2007  |  Contact: Cool Moves  |  Job date: Dec, 2006
    Communication: 75%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Jenny, 9th Feb, 2007More details…