• 0%
    "My Email
    We used your company last Thursday and your staff were excellent however We have some issues with our requirements vs what we received

    1. I stated 3 times that we needed a very large truck as we were moving from a large house with a double garage and did not want to do 2 trips with the extra costs involved

    2. I ordered 3 men to save costs as you suggested on your site which made good sense and only 2 turned up

    3. This has cost far more than it should have due to the extra time required due to the above conditions

    4. i would like a refund for the extra time taken because of you not fulfilling the requests

    His answer

    You were told that four biggest truck is 36 cube,if you wanted bigger you would have had to use someone like Crown who has a 50 cube truck and you would have been blown away with there prices.

    As for the 3 men you should be thankful that only 2 men came because, have you forgotten that they were sitting there waiting on settlement,so we saved you money there.

    Our second job had to be cancelled because of your settlement issues so i think we were out of pocket more than you.

    This Guy is arrogant and full of it blaming us for only 2 men turning up the guys had lunch while settlement was happening what is wrong with that and we paid for their lunch break!

    I asked him to come and check our stuff to move and he declined

    Avoid this company and Mike like the plague feel sorry for his staff they were the only good part
    "

    Rating by: wayne  |  Rating posted: 7th Jun  |  Contact: Mike  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    7th JunMore details…
  • 3%
    "Horrible. Worst experience ever. They pretended they didnt have tools on the truck ( owner confirmed that they did) and left for an hour of so, apparently didnt secure furniture in the truck or use the blankets in the truck to cover anything, new address was 10 minutes away, on arrival furniture was badly damaged - dresser covered in gauges can't be repaired, mirror smashed, shelving unit broken, wooden drawers and tables marked and dented, etc. the corner of the top of the dresser was knocked off on entry to the property. On arrival I was told they didnt have time to put the furniture in the right rooms or do any assembly ( according to the owner this wasnt true) so everything was piled in the living room and they left. When I contacted the owners I was called a liar and they then took 3 days to come and see for themselves, after which they did try to put things where they should be and to assemble bed unit - although apparently they didnt use the safety screws and it could have fallen down at anytime - really bad for a kids bunk bed! They did refund my money but when I contacted them regarding at least replacing panels in my main mirror I was told by the owner to never call them again"
    Rating by: Angie  |  Rating posted: 27th Dec, 2017  |  Contact: Cant remember   |  Job date: May, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    27th Dec, 2017More details…
  • 3%
    "Horrible, horrible experience! We moved house a 40 minute drive from our previous house. They showed up 3 hours late with no real apology! Their truck was quite small and we kept asking if it was big enough and they said it would be. We were moving a 3 bedroom house and had already taken some loads in our own vehicles. They were obviously tired from the previous job and took a lot of 'breaks' and were VERY slow. In the end the truck wasn't big enough, and they wanted to get another truck and charge us for it. Then they decided to rearrange the truck to try to fit more in which took some time (and we were charged for it). In the end my partner had to hire a van to pick up the rest the next day. They didn't get us unpacked at the new house until almost the early hours of the next day. A lot of our stuff was damaged and the total bill was about $1200 when it should have been about $600 max. I called their owner to discuss it with him and nobody ever called me back! I would not recommend them or use them again ever! Beware!!!"
    Rating by: K  |  Rating posted: 2nd Aug, 2016  |  Contact: Can't remember  |  Job date: Dec, 2015
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    2nd Aug, 2016More details…
  • 43%
    "So to start with Lee was on time and workers were nice and ready to work hard. The problem has come about with the way that owner and admin are dealing with payment. Under their terms you have 14 days to make payment which is fair. After two days the phone calls start all hours of the day and night both from cell phones and unlisted numbers and the intimating behaviour has began stating in no uncertain terms you must pay right now full stop. Now I have explained to the people when we moved that we would transfer the money to the account listed on the bill within the two weeks. Less than a week later Mike turns up at my house and thinks it's ok to intimidate my partner at the front door. It was explained the bill would be sorted next week. So on turning my phone on a couple of days later and hearing messages like I am going to damp rubbish on my drive if I don't pay right away seems like we are dealing with Cowboys. I understand that Staff need to get paid but this is not the way you go about receiving payment when it has been prearranged to be paid within their terms of trade."
    Rating by: Customer   |  Rating posted: 29th Sep, 2015  |  Contact: Lee removals  |  Job date: Sep, 2015
    Communication: 0%  |  Quality: 90%  |  Reliability: 40%  |  Value: 40%
    29th Sep, 2015More details…
  • 100%
    "We used Lee Removals this weekend to move a 3 bedroomed house (a very full 3 bedroomed house!) The 2 guys turned up bang on time, they were careful, efficient, polite and I would definitely use these guys again."
    Rating by: Pip  |  Rating posted: 18th Jun, 2015  |  Contact: Lee Removals  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th Jun, 2015More details…
  • 0%
    "Had good experience with Lee removals in Albany so booked them for my removal in Red Beach. Driver showed good competence in dealing with a steep driveway but that is where the professionalism ended. The two men were slow, took several breaks and in all took 6 hours to move a partly furnished 3 bed house 2km down the road to a storage unit. With the assistance of 3 people(myself, teenage son & partner) the task was completed finally. When i sent an email complaining about the poor service i recieved a phonecall with a tirade of abuse from the owner "Mike" who assused me of lying and when passed to my partner who reiterated the chain of events a row ensued. No apology , no concession that the service was not up to standard and a threat of court action before the call was terminated. Sadly a very unprofessional outfit with no customer service skills. TO BE AVOIDED"
    Rating by: lynn  |  Rating posted: 5th Nov, 2014  |  Contact: mike  |  Job date: Oct, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    5th Nov, 2014More details…
  • 100%
    "Great, reliable service ! Have used them 3 times in last few month and they always been on time and very efficient. Friendly team who know what they are doing. Will use again"
    Rating by: Julier  |  Rating posted: 15th Aug, 2014  |  Contact: Angie  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Aug, 2014More details…

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