Sterling Clutch & Brake / Onehunga

Is Sterling Clutch & Brake your business?
  • 100%
    "Used Stirling from a recommendation from a friend, Very happy with service. Work was completed promptly and was well priced. They also managed to source some new brake pads no issues, which considering how old the caliper was would be an issue, Will use again!"
    Rating by: Tyler  |  Rating posted: 26th May  |  Contact: Tyler Henderson  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th MayMore details…
  • 25%
    "got SCB to install new bearings in my landcruiser. six months later the wagon started wandering on steering, had a look at steering arms and found passenger side steering arm had one loose nut without retainer and two broken studs. This issue was critical, and likely occurred by over-tensioning of steering arm bolts following bearing replacement. Contacted Sterling Clutch & Brake to discuss, they told me that the business has new owners and any prior work is not their responsibility. Same staff, same business. This is my experience with Sterling Clutch and Brake"
    Rating by: John  |  Rating posted: 24th Dec, 2015  |  Contact: Oli   |  Job date: Oct, 2014
    Communication: 30%  |  Quality: 0%  |  Reliability: 20%  |  Value: 50%
    24th Dec, 2015More details…
  • 100%
    "I contacted this company on recommendation from a business affiliate. although i had communicated with several other companies with regard to my clutch issue i chose sterling. The actual price of the clutch kit was $485.00 +GST to $600.00 +GST for my Toyota hi ace van depending on what clutch came out of it as there is no way to figure what type of clutch out of two is installed until physically viewing it. The labour to install would be a minimum of 6 hours so at $85.00 per hour for a quality job quoted did not seem like too much. That gave a total of $1150.00 + GST to complete the entire job. My other quotes from two clutch suppliers and also a local garage were about $100.00 cheaper but did not give a guarantee of a total figure but rather, a figure that was supplied if it all went well. Sterling said their price was inclusive of clutch kit, flywheel machining and all fluids and labour. If the flywheel was deemed to be buggered, i was able to appraise it myself and say yes or no to it being replaced. I checked their machinery out and found that even though they have been operating for years, it was all the latest equipment. The day before i dropped my van in, i travelled from Whangaparoa fully loaded and not only felt the clutch slipping but also smelt it hard out. I felt i was lucky to get back to Pakuranga without being towed en-route. To cut a long story short, i was called after i left my van with them and told by Scott that my clutch was not the issue. He said he had found my clutch slave cylinder was faulty and would not return properly. I asked how much extra that would be and he no extra, in fact even less than originally quoted. He said that the clutch arm still travelled the correct distance and that the plate and pressure plate ought to be ok. I doubted this but trusted his word. They duly replaced the slave cylinder and charged me $390.00 inc of GST instead of the $1400.00 i expected and planned for. I laughed and said to him, i will still be back next week for a new clutch and plate as well. 2500 KMS later. full loads, lots of travel and hills, no slippage, no issues and it feels like the van is more powerful. These guys could have fitted both items at over $1800.00 cost to me and as a contractor, who relies on his vehicle for work, that would have worked for me ok. Instead, they trusted their expertise and experience and saved me $1400.00 and provided a solution that worked. To me, Sterling Clutch and Brake may appear dearer than others but they have to quote for the worst scenario without being able to see the issue until they work on the vehicle. But they are old fashioned and honest and when they see a lesser issue or cause they are humble and let you know that too. I as a customer, will never go anywhere else. Fantastic old fashioned service, experience that counts and honesty beyond compare. I need my vehicle every day, one or two days in service is one or two days without income. This team not only knows the word serve, they understand the meaning of it and deliver results beyond compare. Thanks Barry for recommending them to me, Thanks Scott and The team for delivering honesty and service. Kind regards, Dave."
    Rating by: dave  |  Rating posted: 20th May, 2015  |  Contact: dave  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th May, 2015More details…
  • 0%
    "\"We contacted sterling clutch and break to have our Nissan Patrol put in for and inspection because it had failed a WOF at a AA center because of travel on the brake pedal. We had requested a booking but they advised us to come in between 9am and 12noon which we did but were turned away because of them not having any time to do the check (wasted our time with no care). We then brought back the patrol the second time and when we came back to pick it up they explained that they could not get the wheels off because they had not had the correct tool, Shocking Yes but it gets worse!! It was then explained to us that all the pads needed changing and the callipers needed a rebuilding and a whole host of other things needed doing to make it warrantable, they could book it in next week Thursday and it would cost 1700 dollars. I thought that this was weird that the vehicle needed everything replaced on all four wheels even though they could not get the wheel off to actually check!! They had charged us $48 they had not even managed to take the wheel off and do a proper check. Later that evening I had a look when I took off the wheel with a just a normal socket at home, the pads looked completely fine (have taken photos of this as record). I also checked for brake fluid for leaking which I could not find anywhere, so why did the vehicle need callipers to be rebuilt This whole thing was not right so I went and got a second opinion and spent a further $150 on a mechanic to have a check for 3 hours. He had found that there was absolutely nothing wrong with my vehicles brakes at all and gave it a warrant without any hesitations. Sterling charged me $48 and did not even look at anything. Made up a whole load of lies to try and rip me off. They would have charged me $1700 without it needing any work at all.. Shocking right I gave sterling the opportunity to right this wrong and have asked for a full refund of my $48 but have been refused by the owner or manager Oliver. He was also rude and had absolutely no care. I only asked for a full refund, with in NZ consumer law I am entitled to claim a full refund plus the further cost involved in taking the vehicle to another service provider. Should any potential consumer to sterling want to confirm this I am happy to produce all written evidence and photos of the above occurrence. Happy to produce sterling’s report as well as the second mechanics report (who is a very reputable service provider).\" Please feel free to contact me via the website hosting this review."
    Oliver responded:
    "Regarding some of Anita’s accusations, we comment as follows – a. The wheels could only be removed with a standard socket by hammering it onto the wheel nuts – we doubt that Anita was able to do that, let alone “ it in seconds”. b. We did not claim that all the pads needed changing – we commented that they were worn unevenly and that we were unsure of caliper condition. c. We were asked for an estimate of costs, and as Brake Specialists we cannot overlook potential problem areas, hence our “worst case” estimate of $1346 plus GST, which is way short of the claimed $1700. d. The brakes may have looked to Anita as “perfectly fine” – but we do not think she is a Brake Specialist or a WOF Inspector. e. Why did she spend $150 for a mechanic to spend 3 hours inspecting the vehicle to find nothing wrong? Maybe it took that long to get the wheels on and off. f. If nothing was wrong, why was it rejected previously for a WOF? Was that by the same mechanic? (His name and qualifications have not been identified). g. These vehicles do have a “long pedal” – due to the powerful double diaphragm booster fitted to them. On occasions, over zealous WOF Inspectors fail them even if there is very little wrong, but without a proper inspection nobody knows the condition of the brakes, which are the most important part of the vehicle. We are unsure why we have been unfairly targeted in this way – but 25 years of technical assistance to the Auckland automotive trade and service to the motoring public is testament enough to the high standards of expertise and honest pricing behind everything we do."
    Rating by: Anita  |  Rating posted: 23rd Jan, 2013  |  Contact: Oliver  |  Job date: Dec, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    23rd Jan, 2013More details, one reply…
  • 100%
    "I have used these guys again and again for sourcing and modifying brake parts for performance vehicles and no job is too big or small for them, they put the time into sourcing the correct part, provide at the right price and do it with a smile. Their top reputation is reflected in comments from other professionals and they are the first place to go to for brake and clutch parts."
    Rating by: Andy  |  Rating posted: 21st Aug, 2012  |  Contact: Various  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Aug, 2012More details…
  • 30%
    "Failed a WOF, saying my brakes were uneven, so I took it to Sterling who are \"brake specialists\", assuming it would be cheaper than going to a garage. However after charging me $45 for a 20 minutes inspection of my car they told me that there were several things needing to be fixed, which when i asked for a quote came to a total of $750. After getting a second opinion from a garage, who quoted less than $450 for the same work, I stuck with the garage who did a great job, and I ending up saving myself $300. My only regret was going to Sterling in the first place and spending $45. Also one thing that should be noted is that when Sterling were \"inspecting\" my car they took the failed WOF sheet from my car (without even asking!) and then they didn\'t return it until i called them up the next day asking if they had taken it out!"
    Rating by: Paul  |  Rating posted: 30th Apr, 2011  |  Contact: Scott  |  Job date: Apr, 2011
    Communication: 40%  |  Quality: 40%  |  Reliability: 40%  |  Value: 0%
    30th Apr, 2011More details…
  • 98%
    "I have dealt with Sterling Clutch and Brake since about 1978. In that time they have built numerous specialty clutches for me, including race parts and heavy duty parts. I have never had a failure or a reason to claim under their warranty.
    The first contact with them they built me a clutch plate for a tow truck which had previously kept blowing , after the Sterling plate was fitted all problems ceased and I never had to replace the clutch again...sold the truck four years later.
    I have owned several garages and parts businesses since then and have always used Sterling for both business and my own toys.
    "
    Rating by: Craig Cate   |  Rating posted: 9th Oct, 2009  |  Contact: Oliver   |  Job date: Oct, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    9th Oct, 2009More details…
  • 8%
    "I had my clutch replaced by these so called \"specialists\", who actually damaged the clutch/gearbox by leaving bolts out after the work was finished. I complained about strange noises coming from the gearbox after the work was performed, but was told \"they are normal bedding in sounds\". They also damaged other components within the car such as the shift linkage boot (ripping it), and also damaged the strut brace (by installing it backwards), and forcing it to go where it should not go. In the end the car was towed back to Sterling Clutch & Brake. Where they performed only minimal repairs and did not repair the ripped boot which was subsequently repaired at Honda. Overall the communication was not very good as they did not want to take responsibility for the bad workmanship, for which they were entirely to blame. On they plus side they did compensate me with $30 petrol vouchers however, this did not even cover the cost to get the rubbershift linkage boot replaced by Honda. Overall: VERY BAD COMPANY TO DEAL WITH."
    Oliver responded:
    "Yes there was a problem after we repaired Mr lander's honda clutch & we apologised to him at the time & no damage resulted. However to be sure that there was going to be no problem created by driving the vehicle, we responded immediatly & dispatched a tow truck to East Tamaki to pick up the vehicle & return it to our Onehunga workshop. I personally delivered the car back to Mr Lander's workplace so as to minimise any inconvenience to him. Mr Laner put on record with the MTA (NZ Motor Trade Assn) his concern over the repair. On 30th March 2006 we responded to the MTA> As of that time both the MTA & ourselves believed that, the problems having been cured, Mr Lander had "put the matter behind him" And now 2 1/2 years later there has been no claim by Mr Lander under the Sterling Clutch & Brake guarantee. I have owned Sterling Clutch & Brake for over 20 years, and, on a daily basis,jealously guard our reputation for quality parts & workmanship at fair prices. I am fully aware that when a person puts a spanner on an item that has been built by a robot - then there is potential for human error. Hence the Sterling guarantee for 12mts/20'000km and over 25'000 Aucklanders have benifited from our specialist expertise and the peace of mind our guarantee provides. Oliver Midgley "
    Rating by: Dane  |  Rating posted: 15th Aug, 2007  |  Contact: Oliver  |  Job date: Mar, 2006
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    15th Aug, 2007More details, one reply…

Phone number
(09) 636-4919

Physical address
55 Neilson Street
Onehunga
Auckland 1006

Categories we service
Miscellaneous

Areas we service
Auckland City and Suburbs

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