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  • 100%
    "First class service from start to finish. They came to do a quote within a couple of days of me leaving a message on the website and I received the quote within a day. The job was then scheduled. I got a confirmation text the day before the work was scheduled and Omeed arrived on time on the day. I had a number of windows with different problems in my 50 year old house. Some catches had broken off, the stays were detaching on a number of others, and some windows didn't fit well due to Securilocks which were installed poorly by another company many years ago. He explained the options and the advantages and disadvantages and made recommendations that suited each window. In some cases they were simpler and cheaper options than previously thought. Excellent service and highly recommended."
    Rating by: Helen  |  Rating posted: 9th Jun, 2022  |  Contact: Omeed  |  Job date: Jun, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Helen9th Jun, 2022More details…
  • 43%
    "Sealed my window and still leaked and called back to do and still leak. Did not do the job properly. "
    Rating by: Kien  |  Rating posted: 12th Mar, 2022  |  Contact: Craig  |  Job date: Mar, 2022
    Communication: 50%  |  Quality: 40%  |  Reliability: 70%  |  Value: 10%
    Kien12th Mar, 2022More details…
  • 63%
    "Unbelievable charge out rate. half hr job requiring 2 screws cost $178! rip off alert"
    Rating by: mal  |  Rating posted: 4th Mar, 2020  |  Contact: vincent  |  Job date: Mar, 2020
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 0%
    mal4th Mar, 2020More details…
  • 5%
    "North Shore - Taka area. I wouldn't bother with this business, no quotes been given to us despite the visit nearly 3 weeks ago. Also, no correspondence from them despite us calling 3 times. If you're in need of someone responsible to do a job or give you a quote, I'd highly recommend you go elsewhere."
    Rating by: Mary  |  Rating posted: 22nd May, 2017  |  Contact: Robert  |  Job date: May, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 20%  |  Value: 0%
    Mary22nd May, 2017More details…
  • 13%
    "Used the West Auckland franchise. Totally unprofessional - Was over 30 minutes late and showed up with music blaring from his work vehicle that he didn't turn off and thought that shouting over the music was appropriate. Didn't apologise for being late. Kept referring to me as "Love" or "darling". Was quite obviously out of his depth working on my window latches, had to wonder if he had done this sort of work before or was just preoccupied with getting it done so he could go to the pub after work on Friday. Left a mess behind and then drove over the wet lawn tearing it up. Use at your peril...."
    Rating by: Cinder  |  Rating posted: 19th Aug, 2016  |  Contact: Vera Simmons  |  Job date: Aug, 2016
    Communication: 10%  |  Quality: 10%  |  Reliability: 20%  |  Value: 10%
    Cinder19th Aug, 2016More details…
  • 100%
    "I need to sing the praises of the West Auckland branch. Our front sliding glass door has been *sticky* for the past few months. A dent had appeared in the track and no amount of cleaning made the door slide better. Over the weekend, we tried to adjust the rollers on the bottom and found a) a lovely decorative rock under the door in the track and b) that the metal frame holding the wheels on completely fell to bits when you touched it. For 2 days we've had to lift or scrape the door open and closed. UGH! Ben from Exceed fixed it (better than I've ever known it to be) in about an hour and a half. He kept me in the loop with what he was doing and why. And, I didn't get charged an arm & a leg. Hallelujah!"
    Rating by: Chris  |  Rating posted: 27th Apr, 2016  |  Contact: Ben  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris27th Apr, 2016More details…
  • 100%
    "I'd recommend Exceed in a heartbeat. Solved our problem windows in minutes and didn't charge the earth. "
    Rating by: Jason Clapperton  |  Rating posted: 4th Jun, 2014  |  Contact: Scott  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jason Clapperton4th Jun, 2014More details…
  • 8%
    "Absolutely terrible communication, reliability abysmal. 10 weeks and I still don't have a door seal. Every week when I call up they respond with "oh I know why your calling, i'll be there in a day or two" another week goes by and I call again.
    When you call up to complain they don't want to listen to your story and come up with a raft of excuses and try and pin the blame for a 10 week delay on you!
    Would certainly not recommend.
    Rating by: Nick  |  Rating posted: 26th Sep, 2012  |  Contact: Paul Brumby  |  Job date: Aug, 2012
    Communication: 10%  |  Quality: 0%  |  Reliability: 10%  |  Value: 10%
    Nick26th Sep, 2012More details…
  • 95%
    (no comment)
    Rating by: Laura  |  Rating posted: 12th Sep, 2012  |  Contact: Andrew  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Laura12th Sep, 2012More details…
  • 95%
    "David did a great job on my front door. Will use again in the future."
    Rating by: Gerard  |  Rating posted: 26th Mar, 2012  |  Contact: David Holl  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Gerard26th Mar, 2012More details…
  • 13%
    "Had difficulty making contact with the local representative, however when I did, he was pleasant and easy to deal with, and seemed very efficient, giving me an exact price over the phone. I was given the name of the tradesperson who would arrive to do the job the following day but......... no phone calls and no-one arrived. Ended up repairing the window myself."
    Rating by: Andrew  |  Rating posted: 14th Nov, 2011  |  Contact: Repair Window Stays  |  Job date: Nov, 2011
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Andrew14th Nov, 2011More details…
  • 95%
    "Gave good advice on how to maintain our aluminium joinery and locks etc."
    Rating by: Paul  |  Rating posted: 6th Sep, 2011  |  Contact: Rob Hammerton  |  Job date: Sep, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Paul6th Sep, 2011More details…
  • 100%
    (no comment)
    Rating by: Wayne  |  Rating posted: 14th Aug, 2011  |  Contact: Rob's Maint  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wayne14th Aug, 2011More details…
  • 95%
    "Exceed replaced catches and installed locks on windows in our bathroom. Great quick service, pleasant and easy to deal people to deal with. Doesn't happen often enough these days so well done Exceed."
    Rating by: Sharon  |  Rating posted: 6th Jun, 2011  |  Contact: Brian Wood  |  Job date: May, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Sharon6th Jun, 2011More details…
  • 100%
    "A pleasure to deal with, and a great job."
    Rating by: Lisa  |  Rating posted: 12th Feb, 2007  |  Contact: Paul Kelly  |  Job date: Jan, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lisa12th Feb, 2007More details…
  • 88%
    "Both guys wore shoe covers to protect carpet. Worked quickly and took old fittings away with them."
    Rating by: Sharon  |  Rating posted: 9th Feb, 2007  |  Contact: Paul Kelly (New Plymouth)  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 75%  |  Reliability: 100%  |  Value: 75%
    Sharon9th Feb, 2007More details…
  • 88%
    "Very personal service, done professionally."
    Rating by: Mike Lane  |  Rating posted: 9th Feb, 2007  |  Contact: Paul  |  Job date: Feb, 2007
    Communication: 75%  |  Quality: 75%  |  Reliability: 100%  |  Value: 100%
    Mike Lane9th Feb, 2007More details…

Unauthenticated ratings (1)

  • 100%
    "This is the first time a tradesman arrived totally on time and I was blown away. David was amazing, he talked me through everything he was going to do and was able to do everything right then and there so I didn't have to try and take more time off. He fixed all the windows in my apartment, replaced hardware on 3 and even fixed my door. And then he even cleaned up EVERYTHING when he was done. I would recommend to everyone!!"
    Rating by: Cassie  |  Rating posted: 27th Jan, 2010  |  Contact: David Holl  |  Job date: Jan, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Cassie, 27th Jan, 2010More details…