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Henderson Valley Automotive / WOF & Services in Henderson

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  • 43%
    "I went to get a WOF with them as usual since they are usually quite good however now I am not sure about their work integrity and ethics. I went in and advised them that I believe one of my headlights is out.

    They failed my WOF due to Wiper Regulator excessive play/worn but not the headlights. I went back and questioned the wipers and they got extremely defensive and were not interested resolving the issue except to stand by their statement.

    On the same day I went to VTNZ Westgate spoke to a VTNZ rep about it and he disagreed that it should have failed. I then got a WOF inspection by another VTNZ rep who also passed the wipers but failed my headlights. Which I replaced on the day and successfully got my WOF from VTNZ. I then went back and they were unrepentant of their obvious dodgy call as VTNZ passed the item they had chosen to fail and made me pay for a WOF service as well as they still chose to stand by their call.

    If you do go to them for anything be careful of their calls in what you need to do as they now appear to be a garage who is failing items to create jobs for themselves.

    Rating by: Luke  |  Rating posted: 19th Jan, 2017  |  Contact: Terry Elphick  |  Job date: Jan, 2017
    Communication: 20%  |  Quality: 0%  |  Reliability: 100%  |  Value: 50%
    Luke19th Jan, 2017More details…
  • 100%
    "great job done will use again all the time thanks"
    Rating by: Kieth  |  Rating posted: 3rd Jan, 2013  |  Contact: Jeff  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kieth3rd Jan, 2013More details…
  • 100%
    "Cheaper to go here for WOF than the testing station. Great service. Thanks."
    Rating by: Jenny  |  Rating posted: 14th Feb, 2012  |  Contact: Terry Elphick  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny14th Feb, 2012More details…
  • 100%
    "Excellent service - very reliable"
    Rating by: Julie  |  Rating posted: 13th Feb, 2012  |  Contact: Terry Elphick  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie13th Feb, 2012More details…

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