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Better Bathrooms / Plumbers / Plumbing Contractors in Auckland Region

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  • 0%
    "Absolute COWBOYS ! Fitted new bathroom, the shower leaked badly within about a month, took me another month to get hold of them to even look at it so I couldn't use the bathroom for all that time, they then fixed the leak but left me with a roughly filled hole in the adjoining bedroom wall which eventually I paid someone else to repair because I goit fed up waiting for them to come back. They also cracked the shower lining while doing the repair and all they were prepared to do was put a bigger cover over the crack to hide it ! Would not use these guys again even if the paid me."
    Rating by: Nick  |  Rating posted: 3rd Sep, 2009  |  Contact: Josh  |  Job date: Sep, 2009
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Nick3rd Sep, 2009More details…
  • 58%
    "While Josh and Michael were lovely and overall the job was good there were a few issues a couple of which I have emailed Josh since the job to discuss with him but I received no reply at all from him.
    The main issue was with electrical work. The boys tried to do this themselves which they didnt really have the skills to do. We found out later that much of the electrical work was illegal and dangerous and we have had to pay an electrician to get it fixed up later or our house insurance would have been invalid had there been a fire.

    Also the finish with plastering and painting wasnt very good, once again, they should have bought in a plasterer and painter to do that part.

    However, overall the bathrooms do look good and we are happy with them. I just wish Josh had replied to my emails and come back to fix up the issues as requested.
    Rating by: Kathy  |  Rating posted: 18th Aug, 2009  |  Contact: Josh  |  Job date: Aug, 2008
    Communication: 70%  |  Quality: 30%  |  Reliability: 60%  |  Value: 70%
    Kathy18th Aug, 2009More details…
  • 50%
    "one year on and I'm still waiting for the final skirting boards to be completed on my bathroom. Some of the time delay was due at my end while I waited on flooring to be done, but essentially I've been on at Josh since October. Have emailed several times and phoned. Have given up. Overall I think the communication from Josh somewhat lacking. When the initial part of the job was being done, I didnt really feel informed about how long things were going to take. I also felt that some of the work done was a bit slapdash at times, there were mistakes made, (some examples, wrong fittings on wrong showers which then meant they had to bash a hole in my hall to fix, doors painted on the wrong side, and not fitting properly, some slap happy painting) which I mostly attribute to a lack of communication. I think he did a good tiling job but if you are paying for that as an extra his chargeout rate was pretty exorbitant, at those sort of prices I would expect perfection. Overall I'm happy with my bathroom. The price was good, and I would say if you were doing up a rental, go for it, if you are doing your own home, pay a bit extra and go elsewhere."
    Josh responded:
    "This client has an outstanding account with Better Bathrooms- hence why the final skirting boards have not been done. This client was extremely difficult and there was poor communication from her end making the job very challenging. We tried our best to meet her demands however her lack of knowledge of renovating and pushy nature led to the minor problems which she has referred to here. For example the shower mixers which she says we installed incorrectly. This was due to her indecision. She initially directed us to install them one way...then changed her mind and made us change them, so rather than being installed incorrectly she miscommunicated what she wanted and we just responded to her requests. In terms of the painting she insisted we use some old paint despite our reccomendations not to use it, and thus resulted in a paint job not of our usual quality due to the poor quality of the paint. At the end of the job she asked us to do lots of extras not included in the price which we did and she never paid us for. We are pleased she is happy overall with her bathroom and know there will always be clients like this out there and this presents as an example for all businesses that no matter what you do you can't keep everyone happy!"
    Rating by: Sue  |  Rating posted: 13th Jan, 2009  |  Contact: Josh  |  Job date: Jan, 2008
    Communication: 20%  |  Quality: 60%  |  Reliability: 40%  |  Value: 80%
    Sue13th Jan, 2009More details, one reply…
  • 100%
    "Fantastic work - greatly appreciated. Our plumber and chippy for lifE"
    Rating by: Cinnamon  |  Rating posted: 22nd Nov, 2008  |  Contact: Josh  |  Job date: May, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cinnamon22nd Nov, 2008More details…
  • 88%
    "Very pleased with the advice and final result. Great value for money and we would definately re-use and recommend them."
    Rating by: Alison  |  Rating posted: 21st Jul, 2008  |  Contact: Josh  |  Job date: Jul, 2008
    Communication: 70%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Alison21st Jul, 2008More details…
  • 95%
    "Great service. Our bathroom has really been transformed. Josh and Michael did everything making our renovation a much easier experience than anticipated. Would definitely use again."
    Rating by: Trevor  |  Rating posted: 16th May, 2008  |  Contact: Josh  |  Job date: Apr, 2008
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Trevor16th May, 2008More details…
  • 100%
    "Wow- i am in love with my new bathroom. Josh and the boys did an amazing job- great finish and much more affordable than many of the quotes i received. Josh even came back after settling the account to do a small minor touch ups. I am very impressed with the service and will be reccomending Better Bathrooms to all my friends."
    Rating by: Theresa  |  Rating posted: 23rd Feb, 2008  |  Contact: Joshua Connon  |  Job date: Feb, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Theresa23rd Feb, 2008More details…
  • 83%
    "Josh priced our bathroom renovation six months ago, and due to many delays on our side was patient and kept his word with his quoted price.
    After the job Josh came back to tidy up one or two things to make sure we were 100% happy with the finished product with no issue.
    We will definately be recommending Better Bathrooms to any family and friends that are in need of a bathroom renovation.
    We throughly recommend Better Bathrooms.
    Rating by: Jacqui  |  Rating posted: 20th Dec, 2007  |  Contact: Josh  |  Job date: Nov, 2007
    Communication: 60%  |  Quality: 90%  |  Reliability: 80%  |  Value: 100%
    Jacqui20th Dec, 2007More details…
  • 100%
    "Fantastic work. If you are looking for reliablity and workmanship you cannot go past Josh and the Better Bathrooms team. They did a fantastic job of my new bathroom and i would not hesitate to use them again for any future projects."
    Rating by: John  |  Rating posted: 26th Jun, 2007  |  Contact: Josh Connon  |  Job date: Jun, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John26th Jun, 2007More details…
  • 100%
    "Josh did a great job. Fantastic price, prompt to start job and excellent communication. I highly reccomend."
    Rating by: Kate  |  Rating posted: 18th Jun, 2007  |  Contact: Josh  |  Job date: Jun, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kate18th Jun, 2007More details…
  • 95%
    "Good guy, great bathroom and tiling results. Recommended."
    Rating by: Stephen  |  Rating posted: 5th Jun, 2007  |  Contact: Josh  |  Job date: May, 2007
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Stephen5th Jun, 2007More details…
  • 75%
    "Quick to respond to my enquiry and get the job done. Josh even helped out once his job was finished after my builder "accidently' put a hole in a pipe causing a leak! Good value for money and friendly service."
    Rating by: Vanessa  |  Rating posted: 20th May, 2007  |  Contact: Josh  |  Job date: May, 2007
    Communication: 75%  |  Quality: 75%  |  Reliability: 75%  |  Value: 75%
    Vanessa20th May, 2007More details…
  • 100%
    "Josh at Better Bathrooms gave a written quote promptly, started work quickly and covered all aspects of my bathroom repairs/ upgrade. He kept in contact by email so I knew what was happening, and provided a friendly, helpful and trustworthy service that I would recommend. I would definitely use this business again. "
    Rating by: Mary  |  Rating posted: 17th Apr, 2007  |  Contact: Josh  |  Job date: Apr, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mary17th Apr, 2007More details…