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Dream Doors NZ Limited / Nationwide

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  • 0%
    "Dream Doors Richard Hooper Franchise Owner at that time of Dream Doors West Auckland Oct - Nov

    Update from My Previous Dream Doors Review review 6/11/2022

    Again I strongly advise you seek alernatives cabinetry suppliers than Dream Doors based on my substaniated experinces with Dream Doors West Auckland between Oct - Nov'22 confirming for the record that they can be qualified as "Industry Cowboys"

    Cabinetry and bech tops completely failed due to dampness and lack of water proofing sealant within 2-12 months combined with extremely poor instalation workmanship

    (Refer Photos attached) Photos do not lie

    Both Richard Hooper and Derek Lily ( COE Dream Doors NZ) will not accept liability or reponsiblity to repair or replace their faulty goods and their Warranty Terms of Consumer Protection Laws.

    Dream Doors seem to condone that it is OK to take approx. $8k kitchen refurbishment sales off a customer, and thenit is OK for their product to fail straight after installation.

    So much for their agressive online Marketing which clearly states:

    "10-year parts warranty on all kitchen joinery & products" post-completion, providing customers with the assurance of a high-quality product.

    Will keep you posted

    Rating by: gordon  |  Rating posted: 16th Nov, 2023  |  Contact: Directives from Richard Hooper Owner at that time of Dream Doors West Auckland  |  Job date: Nov, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    gordon16th Nov, 2023More details…
  • 43%
    "I found the franchisee owner pleasant to deal with however the workmanship, attention to detail, communication and finishings were sub-par. Some method of the build are what I would consider ‘cowboy work’. It made me take days off work just to ensure I could be home to prevent/point out unacceptable build quality. Minor cosmetic damage was made to walls that I witnessed them do, but were never mentioned or fixed. (I waited to see if they would address it)

    The franchisee owner does not live in the area so only visited 1 time. They did not visit upon ‘completion’ to audit the work which made it difficult to problem shoot. It got the point I just couldn’t be bothered dealing with it anymore knowing I would not get a satisfactory outcome.

    I personally would not use them again unfortunately.

    Rating by: Daniel  |  Rating posted: 9th Jan, 2023  |  Contact: Dream doors north shore   |  Job date: Dec, 2022
    Communication: 20%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    Daniel9th Jan, 2023More details…
  • 0%
    "They Promote 30 years Experience !!!

    What crap !!!
    Poor quality workmanship
    Poor communication
    Excessive costs for poor unacceptable workmanship
    Strongly advise based on my current experience with this company, stay well clear and look for alternative professional qualified cabinet makers"

    Rating by: gordon  |  Rating posted: 6th Nov, 2022  |  Contact: Dream Doors West Auckland "Richard Hooper"  |  Job date: Oct, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    gordon6th Nov, 2022More details…
  • 98%
    "What a relief! Finally found a company with simple values, straight talking, good tradesmanship and competitively priced. We engaged DREAMDOORS to re-model our kitchen and got a full service, from design through to post installation inspection. The communication and coordination was first class and removed the ambiguity. The responsiveness to queries, was immediate and this builds confidence even before the job started. The execution was as I expected, careful, respectful of the house and surroundings and tidy. No problems with removal of waste, certainly no damage and secure being left alone in the house. The MAIN thing was the workmanship, we are absolutely delighted with the results - quality of materials, finishings and accuracy of the fitting. I have no hesitation in recommending DREAMDOORS."
    Rating by: jill  |  Rating posted: 10th Jun, 2017  |  Contact: brett campbell  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    jill10th Jun, 2017More details…
  • 100%
    "We are very pleased to endorse the service and products received from Ben and his team at Kitchen Facelifts Ltd T/A Dream Doors (East Auckland). As part of our kitchen makeover Dream Doors provided and fitted replacement kitchen doors. The end to end service from initial inquiry through to the installation has exceeded our expectations – a seamless stress free transition. Service provision was very professional; advice given to us was sound, meaningful and straightforward and most importantly easily understood. We were not overwhelmed with ‘meaningless technical speak’. Timelines were met and cost of the work was very competitive and affordable. I have no hesitation in recommending Ben and his team at Dream Doors to others interested in updating their kitchen."
    Rating by: Gavin  |  Rating posted: 11th Apr, 2017  |  Contact: gavin jones  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gavin11th Apr, 2017More details…
  • 60%
    "Used Dream Doors Manukau. Would recommend the quality of their product and finished look is great. Just be wary of timelines as they didn't make any of theirs. Their communication also needs to improve. Overall I am very happy, just wish it had been a more "on time and no errors" experience."
    Rating by: Bridget  |  Rating posted: 28th Jan, 2017  |  Contact: Brett Campbell  |  Job date: Jan, 2017
    Communication: 50%  |  Quality: 80%  |  Reliability: 40%  |  Value: 70%
    Bridget28th Jan, 2017More details…
  • 100%
    "I am writing to report a most pleasurable experience, that of Jay assembling our kitchen and bathroom cupboards and drawers. Brett did say that we would find both rooms would be uplifted by your fine products, for that is just what has happened.
    Jay as of course you will well know has sublime skills matched by his enthusiasm and good humour and it was our good fortune to meet him and watch him at work. Thank goodness someone recommended we talk to the facelifters!
    Rating by: David  |  Rating posted: 3rd Nov, 2016  |  Contact: Josh , Jay  |  Job date: Nov, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David3rd Nov, 2016More details…
  • 93%
    "We enlisted Brett Campbell and his team at Dream Doors in Penrose, Auckland to face-lift our kitchen cupboard doors. From beginning to end we were extremely happy with the service we received. Quoting and measuring up were both completed in a timely and efficient manner, and the installation was completed in line with the time-frame we were given.
    And the result - outstanding! Our installer, Conway, was a real perfectionist and true craftsman, and we are absolutely delighted with the outcome.

    Would thoroughly recommend Brett and his team to anyone wanting to face-lift their kitchen.
    Rating by: Greg  |  Rating posted: 2nd Nov, 2016  |  Contact: Brett Campbell  |  Job date: Nov, 2016
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Greg2nd Nov, 2016More details…
  • 100%
    "We had a fast, professional, reliable service from start to finish with Dream Doors.They were up front on how the payment system worked. I love my New Look kitchen. Could tell that Simon was not just an installer, but also a builder by trade. He fixed everything with ease and nothing was a problem. Would definitely recommend him."
    Rating by: Jeanette  |  Rating posted: 14th Oct, 2016  |  Contact: Simon  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jeanette14th Oct, 2016More details…
  • 100%
    "We engaged Dream Doors to supply and install our complete kitchen, total remodel.
    They were so helpful, suggested new products and supplied at an affordable cost.
    The finished result was fantastic, a few months on the stone bench top a ROXX product started showing cracks, we called the ROXX representative and the bench installer, both said it was a faulty product. We contacted ROXX who immediately denied the product was faulty and would not honour the 10 year warranty supplied with the product.

    As a last resort we contacted Derek Lilly of Dream Doors, they were so helpful

    even when they also met with a NO from ROXX. To cut a very long story short Dream Doors paid for and supplied a complete new stone bench of a superior product and it was recently installed by the original installer Mike who also gave his time for free.

    We cannot recommend Dream Doors more highly, they not only supplied a great product they continued the service even when their job was done.
    Rating by: Sue  |  Rating posted: 29th Sep, 2016  |  Contact: Dream Doors NZ Ltd  |  Job date: Sep, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sue29th Sep, 2016More details…
  • 25%
    "Do not use these guys. OMG! What a nightmare.3 hours to measure 8 hours to install 4 cupboards and you can't open the drawers because it was measured wrong. Kept leaving because bits were left at another job or he forgot them. Half hour in left to go on smoko. Totally creepy installer told me that when you talk to women it can be taken as sexual harassment and then you end up with charges against you!!! Then wants to be in my house by himself. Hell no! Most unprofessional unconcerned about the customer trade I have ever used. Really don't go there EVER!!!"
    Rating by: Sarah  |  Rating posted: 15th Sep, 2016  |  Contact: Josh & Simon  |  Job date: Sep, 2016
    Communication: 100%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sarah15th Sep, 2016More details…
  • 100%
    "Firstly we want to say how stoked we are with our kitchen. We are selling our house and we are adamant that this is going to help to sell the property.
    Brett was very helpful with design and communicated well throughout the whole sale and install process. We are so stoked with the kitchen that we wanted to give the positive feedback. I would happily refer friends and family to Brett.
    Rating by: Ryan   |  Rating posted: 15th Aug, 2016  |  Contact: Brett Campbell  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ryan 15th Aug, 2016More details…
  • 23%
    "We used Dream Doors in West Auckland, owned by Brett Campbell. When he came around to quote late in 2015, he was literally 'Mr Smooth', gushing from start to finish . And no wonder! Campbell was previously selling cars for a living. We had to pay 60% up front or more than $8000. That made us a little nervous especially with some of the bad press about this company. Campbell promised to get his workers onto the job on mid January. Mid January 2016 came & went. Then we got a call from George, his production manager. He told us it would be Feb sometime for the first part of the job not including installation of our new Roxx benchtop. Next thing we know it's now March. Still nothing. Campbell never contacted us once to apologise, reassure or at least check in. He was too busy boasting about how much profit he was making selling kitchen refabs in the Winter 2016 issue of NZ Franchise magazine. We finally had the kitchen installed in mid March, a month late. The installer was called Conway. I came home early one afternoon to find him on our newly painted and renovated deck sawing up timber with a skillsaw, making a huge big dusty mess. Cobway did not ask permission to use our new deck as a builder's yard.The sawdust was everywhere and worse still, it had bonded with the new deck paint! My husband and I were furious! We contacted George who asked Conway not to do it again or if he did, to place down a large drop sheet. Two days later I found him doing it again. His excuse? "I forgot". Totally unprofessional. But it gets worse. The installation date for the benchtop was shifted 3 times! The reason given at first was that the benchtop maker - Lyle - was "not happy with the quality of the stone". Then another date was given and then reneged on. Then yet another. Finally I phoned George - as we didn't want to deal with Campbell - and he admitted that the benchtop installer had gone into liquidation. We believe they knew about the installer's money woes earlier than they let on. By this time we thought we'd never see our benchtop. But did Campbell phone to reassure us? Never once. My husband was very distressed and spoke to George who reassured us that 'we' meaning Dream Doors would take care of the 'entire benchtop installation' including plumbing. This was, we thought to make up for all the delays and stuff ups on the way. Once the bench was in we noticed various scratches around the kitchen. Next thing we know we are being phoned by the plumbing company demanding $580 for the benchtop installation. We replied that Dream Doors had told us they were paying. The plumbing company said Campbell had refused. The plumber came back as the insinkerator was leaking. We had a discussion with him about Dream Doors and he agreed that if he had been in our she's he too would have thought Dream Doors were paying for plumbing. He said he was meeting up with Campbell later that day and would try to talk some sense into him. But Campbell was not backing down, despite what his employee had told us. George has left Dream Doors presumably because of working difficulties. The latest is that Campbell has emailed a threatening letter via his solicitor demanding full payment of the final 10% and plumbing has not been dexucted. He did deduct just over $400 for the damage to the deck even though no one from the company ever came back and inspected the damage. Campbell made out he did us some kind of favour with deducting this money. But not so. His employee damaged the deck and they offered no repair, restoration or replacement as per the Consumer Guarantees Act. Doing nothing was the soft option.

    So now it seems like we're headed for the Disputes Tribunal over $580. We've offered to pay the final invoice once the plumbing is deducted. But Campbell wants to stick to his principles - whatever the hell they are - and too bad about the customer. So if you're thinking of having your kitchen updated and you use Dream Doors, don't necessarily expect it will be any kind of 'Dream'. It could well be a bloody nightmare! Overall a very negative experience for us.
    Rating by: Angela  |  Rating posted: 26th Jun, 2016  |  Contact: Brett Campbell   |  Job date: Mar, 2016
    Communication: 0%  |  Quality: 60%  |  Reliability: 20%  |  Value: 10%
    Angela26th Jun, 2016More details…
  • 90%
    "I would recommend Dream Doors to give your kitchen a face lift. They were easy and friendly to deal with and Josh went the extra mile to get some of the problems sorted out with our existing cabinets and benchtop. The difference to our kitchen is amazing and far exceeds our expectations and for the fraction of the price of a full refit. Good workmanship and the job done to even my fussy standards. "
    Rating by: Richard  |  Rating posted: 21st Jun, 2016  |  Contact: Josh Campbell  |  Job date: Jun, 2016
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Richard21st Jun, 2016More details…
  • 90%
    "Brett and Josh did a fabulous job. They delivered on time and in a very professional manner. I was impressed with the attention to detail and ensuring that I was happy and satisfied with my new Kitchen Doors.
    I would highly recommend these guys.
    Rating by: Lisa  |  Rating posted: 31st Mar, 2016  |  Contact: Brett and Josh Campbell   |  Job date: Feb, 2016
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Lisa31st Mar, 2016More details…
  • 93%
    "I used Dream Doors owned by Brett Campbell. My renovated kitchen looks super. I have put in a number of kitchens over the years and this one rates very highly. All the cupboards fit perfectly and the granite bench finishes it off beautifully. Highly recommended."
    Rating by: Barb  |  Rating posted: 30th Mar, 2016  |  Contact: George Hardy  |  Job date: Mar, 2016
    Communication: 80%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Barb30th Mar, 2016More details…
  • 0%
    "Not even a year in, doors falling off, shoddy edges, and no communication when we try to contact dream dooms. A small two day job took two months and is literally falling apart...don't go near them!"
    Rating by: Bernadette Murphy  |  Rating posted: 6th Dec, 2015  |  Contact: Kevin then Brett  |  Job date: Feb, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Bernadette Murphy6th Dec, 2015More details…
  • 50%
    " "
    Rating by: Kim  |  Rating posted: 11th Aug, 2015  |  Contact: Kim Mohan  |  Job date: Aug, 2015
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    Kim11th Aug, 2015More details…
  • 25%
    "Dream Doors is just a name. You are dealing with individual builders and there is no protection when things go wrong. Don't pay money upfront for anything as you have no protection.. A great product but a flawed business model with no protection for the consumer."
    Rating by: Where is my bloody benchtop?  |  Rating posted: 7th Aug, 2015  |  Contact: Kevin Shuker / Dave Roberts CEO   |  Job date: Aug, 2015
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    Where is my bloody benchtop?7th Aug, 2015More details…
  • 85%
    "My wife and I wanted to modernise our existing kitchen without breaking the bank, but we wanted a good quality job. Kevin from Dream Doors came and explained how we could do this. He provided honest advise on design, colour, handle type etc. I found he was transparent with costing and gave excellent insight into the various quality of doors and surface transformation options available in the market so we made an informed decision. There was a slight delay in the completion of the job, but that was the only small glitch in what has turned out to be a high quality finish at a reasonable price. Easy guy to like and trust."
    Rating by: Julian  |  Rating posted: 2nd Jun, 2015  |  Contact: Kevin Shuker  |  Job date: Mar, 2015
    Communication: 60%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Julian2nd Jun, 2015More details…
  • 3%
    "Dealing with these guys was just shocking, late,always having to chase them. From what was told to be a 2-3 day job ending up taking months. Mistakes made over and over again. A nightmare to deal with. DONT use these guys in Auckland. I just wish I had seen the other negative comments before using them Dream doors ending up being nightmare doors. "
    Rating by: Richard  |  Rating posted: 13th May, 2015  |  Contact: brett campbell  |  Job date: Oct, 2014
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Richard13th May, 2015More details…
  • 98%
    "DreamDoors franchise in the South Auckland area have just completed a full resurface and door / drawer face replacement on our kitchen. Not the cheapest job available, but my goodness what a good job.

    Totally professional, clean work - by exceptional people. The kitchen is transformed and the quality of work and materials is outstanding.

    Very accommodating regarding timings and everything went to schedule. Highly recommended in all respects."

    Rating by: Ken  |  Rating posted: 22nd Mar, 2015  |  Contact: Brett Campbell  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Ken22nd Mar, 2015More details…
  • 100%
    "Dream Doors in Lower Hutt did a reface for my kitchen, and they were fantastic. Work was initiated promptly, the team did a fabulous job--nice guys, hard workers, and happy to go the extra mile--and the overall result is most pleasing. Refacing an old kitchen structure means dealing with cupboards and walls that may not be quite square, odd nooks and crannies, and various small but not-straight-forward issues. All handled professionally, competently, and with a smile. The quote was spot on, and I think good value. John and Hazel and their team are to be commended. Good folks. Recommended."
    Rating by: Susan  |  Rating posted: 24th Sep, 2014  |  Contact: John Harris  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Susan24th Sep, 2014More details…
  • 0%
    "Nightmare from the start, a month later still not finished, no follow up, poor quality workmanship, no pride in work, mistakes not fixed just all round disgustingly unprofessional.
    Rating by: Ellie  |  Rating posted: 5th Jun, 2014  |  Contact: Ellie Drummond  |  Job date: Jun, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ellie5th Jun, 2014More details…
  • 35%
    "Need to emphasise this is a nation wide organisation my dealing was with Auckland and Christchurch. I had doors and drawer fronts made. They came and measured three times and still got it wrong. When we complained about the gaps in the doors we were told to have the 10 percent balance as a disount which we accepted as he would have had to make new doors. ( had done this already for some). When we had a problem with some of the doors a bit later the local guy never answers his phone. We called their head office told us they were not interested in dealing with us their auckland Rep had told them we had not paid our bill in full. Theri ten year warrentee is not worth the paper it is written on"
    Rating by: Ernest  |  Rating posted: 30th Nov, 2013  |  Contact: Martin Steele  |  Job date: Jan, 2012
    Communication: 0%  |  Quality: 60%  |  Reliability: 30%  |  Value: 50%
    Ernest30th Nov, 2013More details…