Name: Midas Car Care - Albany
Telephone: 094156595
Rating: 74.7

Ratings

100%

"Robin and his team have provided excellent service to me over the last 12 years. I have no hesitation in recommending them. Their prices are very competitive especially compared to Dealer Service Centres, more importantly they provide personalised service and go the extra mile if needed."
Rating by: Angus | Rating posted: 13th Jul, 2021 | Contact: Robin Siraj | Job date: Jul, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Angus•13th Jul, 2021•More details…
100%

"Good work. Less pricy than others."
Rating by: Asheq | Rating posted: 25th Dec, 2019 | Contact: Asheq Rahman | Job date: Dec, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Asheq•25th Dec, 2019•More details…
33%

"Got a grab one deal for a service got a phone call saying i need new spark plugs but my car had its spark plugs just last time I saw them a year ago I didn’t need them changed was thinking it was going to be maybe $140 and found out it was $304 a bit pricey if you ask me and my car was not running smoothly when I received it and had to take it back the next day to get it fixed will not be using there service in the future "
Rating by: Michael | Rating posted: 4th Sep, 2019 | Contact: Robin | Job date: Sep, 2019
Communication: 50% | Quality: 50% | Reliability: 0% | Value: 30%
Michael•4th Sep, 2019•More details…
100%

"Friendly and professional staff. Good price too. They replaced my car engine 3 years ago and it’s still working like a Swiss watch!
Well done Robin!"
Rating by: Adrian | Rating posted: 30th Mar, 2017 | Contact: Adrian | Job date: Mar, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Adrian•30th Mar, 2017•More details…
93%

"Been to albany branch 3-4 times in the last year-ish, always been able to suss out the ride whatever the issue is and fast. Knowledgeabe guys. Especially the old boy. Picked up some things within ten or fifteen minutes of checking it out in the air, that Mag and Turbo missed (twice).They pass the 'honest mechanic' question A+
Cheers Robin."
Rating by: Matt | Rating posted: 30th Mar, 2017 | Contact: J | Job date: Mar, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 70%
Matt•30th Mar, 2017•More details…
100%

"Team of MIDAS Car Care specially Robin, have been services over six(6 ) our family vehicles for past 12 years. I am very satisfied with the quality customer service they provided to me & my family.
They also given me a courtesy car to use while they fixed our car with out any addition charges.
I will recommended to Robin and his Team to anyone."
Rating by: JAHAN HASNAT | Rating posted: 29th Mar, 2017 | Contact: ARIF ROBIN | Job date: Feb, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
JAHAN HASNAT•29th Mar, 2017•More details…
100%

"Fantastic place to deal with. Honest, reliable & quick, efficient service provided. The work with the customer to do the job at the best time for you."
Rating by: Joan | Rating posted: 29th Mar, 2017 | Contact: Robyn | Job date: Mar, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Joan•29th Mar, 2017•More details…
0%

"My last experience with Midas Albany was very unpleasant. I took my Jeep in to have one of the rear brakes checked as I had suspected it had worn through the pads. They said they would look at it and call me back, which they did and said I needed new pads and rotors all round and gave me the price. I was half expecting that so gave them the go-ahead. In quick order they had the car ready to be picked up. I took it home, which I might add is over 50km's, and halfway home I noticed a bit of a… smell from the brakes but being new I ignored it. By the time I got home the back brake that initially showed the problem was smoking significantly. I took it back to them and they checked it out. they said everything was fine but they suggested the car had been driven with the handbrake on, even implying it was my wife. I know this wasn't the case and argued with them about the implication but went on my way. A couple of day's later the back brake had another smoking incident and I noticed that both the rear brake discs had turn blue fromt he extreme heat, which I later confirmed with an IR thermometer that while the front brakes were about 80 degrees, the rear brakes on both sides were over 150 degrees - the max the thermometer could read. So back I went again, this time more arguing, even some swearing, but they didn't even want to have a look. At this point the car was due for an oil change so I took it to another mechanic and had them check the brakes too. Another $750 later, 2 new rotors, new pads, new cylinders, and a fluid flush, everything has been great. I do not recommend these guy's at all, I went there because of the reputation of the brand, but these guy's are far from capable to live up to this."
Rating by: Aaron Wilson | Rating posted: 12th Dec, 2016 | Contact: Robin Siraj | Job date: Nov, 2014
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Aaron Wilson•12th Dec, 2016•More details…
25%

"So midas really stuffed up. my girl friend took her car in to get a service first they tried to say she needed to replace her air filter that is was all clogged she passes the phone to me to talk to the guy i asked if he was sure it needed doing i let him continue talking he would show me when we pick the car up that it all blocked thats when i told him that i had replaced it 3 weeks before would have been very odd to block up in that time i left it there now when we picked the car up my girl… friend said the car was not right was making a horrible noise when she accelerated so i have a look and find that they have left the air filter off completley i've called them up and they totally denied not putting it back on very poor service from them had to call the head office before we got any kind of apology we were lucky i picked up the filter not being on before any serious damage was done to the engine. needless to say watch out for them trying to charge you for work you dont need and that they dont try wreck your car needless to say i would avoid using them at all costs"
Rating by: Dan | Rating posted: 29th Feb, 2016 | Contact: Midas Albany | Job date: Feb, 2016
Communication: 0% | Quality: 0% | Reliability: 90% | Value: 10%
Dan•29th Feb, 2016•More details…
20%

"I took my 2006 Suzuki Swift in for a Midas 'Smart service' which is stated to cost $169.99. An additional $40.00 was charged for the use of synthetic oil which was mentioned at the counter after I had signed the contract form they use. This is poor service and rather sneaky.
In addition to this the 'Smart Service' includes a vehicle inspection. The tail brake light on the right side is out and this was not picked up or mentioned by the Midas team. Also the car is having issues when idling… and this also was not mentioned or picked up.

For over $200 dollars I expect a better level of service and also a better invoice outlining exactly what was completed.

Will not be returning or recommending Midas Albany."
Rating by: Darren | Rating posted: 16th Sep, 2015 | Contact: Midas Albany | Job date: Sep, 2015
Communication: 10% | Quality: 20% | Reliability: 50% | Value: 0%
Darren •16th Sep, 2015•More details…
100%

"Got recommended Robin from Midas from a friend of mind who had a great experience there.I took my car in for a premium service after robin explained all the different ones they have .Myself not being a mechanical person he made it really simple and easy for me to understand.It went in there about 10 in the morning and since they were not busy at this stage he said it may take a couple of hours unless they find something else which needs to get fixed.
So i went down the road to have some late… breakfast after about an hour Robin rang me to say the car was nearly done but needed 2 new tyres which i said ok but robin informed me it may take another hour cause they had to get another tyre for my car.Robin offered me a his own car to use for this time if i wanted to go somewhere.

In the end the car was done in a good amount of time.I was well informed of progress and the use of his own car was a nice touch.

Overall a good experience and one i will tell my friends about.Many thanks Robin and your Team."
Rating by: Dirk | Rating posted: 8th Nov, 2013 | Contact: Robin | Job date: Nov, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Dirk•8th Nov, 2013•More details…
100%

"Robin and his team at Midas Albany have been servicing our family vehicles for the past 7 years. 2 cars serviced & wof'd every 6 months and we have never experienced a problem. Would recommend Robin and his Team to anyone. Keep up the good work."
Rating by: Sharon | Rating posted: 8th Nov, 2013 | Contact: Robin | Job date: Nov, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sharon•8th Nov, 2013•More details…
100%

"I got my transmission fluid, brake fluid and air conditioning done and all at exactly what I was quoted.
Great, friendly service - with pick up and drop off to the bus stop.
Would highly recommend :)"
Rating by: Amber | Rating posted: 6th Nov, 2013 | Contact: Robin | Job date: Oct, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Amber•6th Nov, 2013•More details…
98%

"I took my car in to get a service, they kept me inform the whole time it was getting done. I would recommend them to anyone of my friends & families
"
Rating by: MARGARET | Rating posted: 5th Nov, 2013 | Contact: Robin | Job date: Oct, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
MARGARET•5th Nov, 2013•More details…
13%

"On Tuesday 17th September 2013 searched the internet and decided that the Diesel Premium Service advertised at $269.95 would be appropriate. I called Midas Albany located at Saturn Place Albany to enquiry as to when my vehicle could be serviced. I was informed by the Manager that the car could be serviced today if I bought it down now. I did.
The vehicle a 2008 Nissan Pathfinder was booked in by the manager (A gentleman of Indian descent). I informed him that I would like the Diesel Premium… Service. He recorded the details of the vehicle; the mechanic Tony graciously gave me a lift back to my office.

Later that afternoon I received a call from Tony informing me that the vehicle was ready and that additional to the service 7 litres of synthetic oils had been used and a special oil filter had been installed and the additional cost was $300.00, the oil being $150 and the oil filter being $150.

I informed Tony that I would not be paying for this as I should have been contacted to confirm the extras. This was not part of my contract with Midas.

Tony arrived at my office and we went back to the Midas garage. On the way Tony informed me that they had attended a seminar training workshop last week where they had been informed that later model cars require synthetic oils. On arrival I was presented with an invoice for $ 580.75.

I stated that I was not prepared to pay for this as it was not what I had contacted for and I should have been advised of the additional charges. The Manager was not there. I stated that I was prepared to pay the service fee as contacted $269.95.

At this time a second mechanic (another gentleman of Indian descent) arrived to process the invoice and EFTPOS payment. He stated that this was not the first time that this had happened with customers. (I known this as exactly the same thing happened last time with a previous vehicle I had serviced at Midas Albany.)

At this time the manager called on the phone and wished to speak with me. He said that the vehicle required synthetic oils. He again reiterated the story of having just attended a training workshop. I stated fine, you should have told me that when I you checked the vehicle in; after all you are the mechanics. He then informed me that the oil filter was a manufacturer specific filter; again I stated fine you’re the mechanics you should have informed me when I checked the vehicle in or called to confirm after all you have my number. I informed him that I was not prepared to pay for the oil as he should have known that the vehicle required synthetic oils when it was checked in; I informed him that I was quite prepared to go to Fair Go; he waived the oil price and shortly after the fuel filter on the same basis.

We negotiated a settlement price of $ 300. The second mechanic could not generate an invoice nor could he get the EPTPOS machine to work. I left without making a payment informing them that I would return on Wednesday.

On Wednesday when I returned to make the payment and invoice was already made up. I settled by EFTPOS.

I was informed by the 2nd mechanic that unless the Air Filter was removed or I decided to pay for it; Tony was going to have it deducted from his pay. Both Tony and the 2nd Mechanic confirmed that this was what they had been told by the manager. The manager again was not on site. I stated that this was not my problem and that Tony should take a personal grievance against the manager as an employee. The funny thing is I never had an air filter installed.

I am deeply disturbed by this experience and the Shonkey Operation that Midas Albany Manager is running. How many other people have been ripped off by this man?

I was not offered any credit for oil included in service nor was I given Wiper refills or a choice of an Engine Flush or Oil Stabiliser or Fuel additive as advertised. If I had not refused payment and threatened taking the story to Fair Go the Manager would not have discounted so deeply. As previously stated this is the second time that I have had an experience like this at Midas Albany. He is damaging your brand and the good work done by your other operators.

I will certainly not being returning."
Robin Siraj,Midas Albany responded:
"Hi Andrew, Further to my previous correspondence. Thank you for the opportunity to service your 2008 Nissan Navara. Our Diesel Premium Service is advertised on our menu board at $269.95. In the service we • REPLACE your oil (up to 5 litres standard oil and oil filter to a retail value of $25) 1 x new fuel filter to a retail value of $25.) • ADD your choice of an engine flush, oil stabiliser, or fuel additive • Top up fluids (brake, power steering, transmission, and antifreeze coolant. • Adjust Bakes • Complete a Vehicle inspection Highlighted in this service menu is Semi and Synthetic Oils and other special vehicle requirements will incur additional charges. Your Nissan Narvara vehicle takes 7 litres oil and the manufacturers recommended oil is 5W30 fully synthetic diesel oil. There is an additional cost for both the additional 2 litres of oil and the fully synthetic diesel oil. Your vehicle also required an oil and fuel filters both with a retail value in access of $25 each which also incurs an additional charges. During the vehicle inspection, my technician found your air filter to be exceptionally dirty and required replacement, which he did. The total addition cost of these charges were $310.05. When you were present with your invoice for $580.00, you were very surprised and informed my staff that you were not going to pay this amount because you were not informed of the additional cost. As you were not informed of the addition cost incurred of the additional oil, the synthetic oil and filter surcharges, excluding the cost of the air filter. My staff were new and had not advised you of these extra charges, even though you knew about the extra surcharges, I made an informed decision to reduce the value of the invoice to $300.00 as a measure of goodwill. However this amended invoice did not include the cost of the replacement air filter of $65.00. Please can you make payment for the air filter for $65.00, invoice attached. As you can see, I have taken in to consideration of the error in communication and I have taken full responsibility as any good business owner would and adjusted your invoice accordingly. Thank you once again for you business and I look forwarded to hearing from you. Yours sincerely, Robin Siraj Managing Director Midas Car Care Albany Phone: 09 415 6595 Mobile: 021746024 http://www.midasnz.co.nz [email protected] "
Rating by: Andrew | Rating posted: 17th Oct, 2013 | Contact: Robyn | Job date: Sep, 2013
Communication: 50% | Quality: 0% | Reliability: 0% | Value: 0%
Andrew•17th Oct, 2013•More details, one reply…
100%

"I was very satisfied with the quality customer service they provided me and fixed my car in the same day as promised. They also given me a courtesy car to use while they fixed the car with out any additional charge.They have kept their promise as I expected. Will recommend to all my friends.All the best to Robin and the Albany Midas team. See you in six months time."
Rating by: Nasima Mannan | Rating posted: 4th Apr, 2013 | Contact: Robin Siraj | Job date: Mar, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nasima Mannan•4th Apr, 2013•More details…
100%

"I just wanted to take the time to thank Robin and his team of mechanics for the out standing service they operate.Midas Albany is reliable,affordable and reassuring when ever I have had repairs required.I know the phone numbers by heart and refer others to their service on Saturn Place.Thanks again for the years of quality service and advice they have provided for me regarding my car.Well Done at keeping a quality service over the years.Gratefully.Therese Hamlin."
Rating by: Therese | Rating posted: 14th Aug, 2012 | Contact: Robin Siraj | Job date: Aug, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Therese•14th Aug, 2012•More details…
63%

(no comment)
Rating by: Russ | Rating posted: 9th Feb, 2007 | Contact: Technician 1 | Job date: Feb, 2007
Communication: 75% | Quality: 25% | Reliability: 100% | Value: 50%
Russ•9th Feb, 2007•More details…

Midas Car Care - Albany / Vehicle and automotive servicing, repairs and mechanics in Albany

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